class AgentNotifications::ConversationNotificationsMailer < ApplicationMailer def conversation_creation(conversation, agent) return unless smtp_config_set_or_development? @agent = agent @conversation = conversation subject = "#{@agent.available_name}, A new conversation [ID - #{@conversation.display_id}] has been created in #{@conversation.inbox&.name}." @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id) send_mail_with_liquid(to: @agent.email, subject: subject) and return end def conversation_assignment(conversation, agent) return unless smtp_config_set_or_development? @agent = agent @conversation = conversation subject = "#{@agent.available_name}, A new conversation [ID - #{@conversation.display_id}] has been assigned to you." @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id) send_mail_with_liquid(to: @agent.email, subject: subject) and return end def assigned_conversation_new_message(conversation, agent) return unless smtp_config_set_or_development? # Don't spam with email notifications if agent is online return if ::OnlineStatusTracker.get_presence(conversation.account.id, 'User', agent.id) @agent = agent @conversation = conversation subject = "#{@agent.available_name}, New message in your assigned conversation [ID - #{@conversation.display_id}]." @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id) send_mail_with_liquid(to: @agent.email, subject: subject) and return end private def liquid_droppables super.merge({ user: @agent, conversation: @conversation, inbox: @conversation.inbox }) end end