{ "INBOX_MGMT": { "HEADER": "Вхідні", "SIDEBAR_TXT": "

Inbox

When you connect a website or a facebook Page to Chatwoot, it is called an Inbox. You can have unlimited inboxes in your Chatwoot account.

Click on Add Inbox to connect a website or a Facebook Page.

In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab.

You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard.

", "LIST": { "404": "В цього облікового запису немає скриньк." }, "CREATE_FLOW": [ { "title": "Оберіть канал", "route": "settings_inbox_new", "body": "Choose the provider you want to integrate with Chatwoot." }, { "title": "Створити вхідну скриньку", "route": "settings_inboxes_page_channel", "body": "Authenticate your account and create an inbox." }, { "title": "Додати агентів", "route": "settings_inboxes_add_agents", "body": "Add agents to the created inbox." }, { "title": "Вуаля!", "route": "settings_inbox_finish", "body": "Все готово!" } ], "ADD": { "CHANNEL_NAME": { "LABEL": "Inbox Name", "PLACEHOLDER": "Enter your inbox name (eg: Acme Inc)" }, "WEBSITE_NAME": { "LABEL": "Назва сайту", "PLACEHOLDER": "Введіть назву свого сайту (наприклад: Acme Inc)" }, "FB": { "HELP": "PS: By signing in, we only get access to your Page's messages. Your private messages can never be accessed by Chatwoot.", "CHOOSE_PAGE": "Choose Page", "CHOOSE_PLACEHOLDER": "Select a page from the list", "INBOX_NAME": "Inbox Name", "ADD_NAME": "Add a name for your inbox", "PICK_NAME": "Pick A Name Your Inbox", "PICK_A_VALUE": "Pick a value" }, "TWITTER": { "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ", "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again" }, "WEBSITE_CHANNEL": { "TITLE": "Канал Веб-сайт", "DESC": "Створіть канал для свого сайту та почніть підтримувати своїх клієнтів за допомогою нашого віджету.", "LOADING_MESSAGE": "Створення каналу підтримки веб-сайту", "CHANNEL_AVATAR": { "LABEL": "Channel Avatar" }, "CHANNEL_WEBHOOK_URL": { "LABEL": "URL вебхука", "PLACEHOLDER": "Enter your Webhook URL", "ERROR": "Будь ласка, введіть правильний URL" }, "CHANNEL_DOMAIN": { "LABEL": "Домен сайту", "PLACEHOLDER": "Введіть домен вашого сайту (наприклад: acme.com)" }, "CHANNEL_WELCOME_TITLE": { "LABEL": "Welcome Heading", "PLACEHOLDER": "Hi there !" }, "CHANNEL_WELCOME_TAGLINE": { "LABEL": "Welcome Tagline", "PLACEHOLDER": "We make it simple to connect with us. Ask us anything, or share your feedback." }, "CHANNEL_GREETING_MESSAGE": { "LABEL": "Channel greeting message", "PLACEHOLDER": "Acme Inc typically replies in a few hours." }, "CHANNEL_GREETING_TOGGLE": { "LABEL": "Enable channel greeting", "HELP_TEXT": "Send a greeting message to the user when he starts the conversation.", "ENABLED": "Увімкнено", "DISABLED": "Вимкнено" }, "REPLY_TIME": { "TITLE": "Set Reply time", "IN_A_FEW_MINUTES": "In a few minutes", "IN_A_FEW_HOURS": "In a few hours", "IN_A_DAY": "In a day", "HELP_TEXT": "This reply time will be displayed on the live chat widget" }, "WIDGET_COLOR": { "LABEL": "Колір віджета", "PLACEHOLDER": "Оновити колір віджета" }, "SUBMIT_BUTTON": "Створити скриньку \"Вхідні\"" }, "TWILIO": { "TITLE": "Twilio SMS/WhatsApp Channel", "DESC": "Integrate Twilio and start supporting your customers via SMS or WhatsApp.", "ACCOUNT_SID": { "LABEL": "SID облікового запису", "PLACEHOLDER": "Будь ласка, введіть SID облікового запису Twilio", "ERROR": "Це поле є обов'язковим" }, "CHANNEL_TYPE": { "LABEL": "Channel Type", "ERROR": "Please select your Channel Type" }, "AUTH_TOKEN": { "LABEL": "Токен автентифікації", "PLACEHOLDER": "Введіть ваш Twilio Auth токен", "ERROR": "Це поле є обов'язковим" }, "CHANNEL_NAME": { "LABEL": "Inbox Name", "PLACEHOLDER": "Please enter a inbox name", "ERROR": "Це поле є обов'язковим" }, "PHONE_NUMBER": { "LABEL": "Номер телефону", "PLACEHOLDER": "Будь ласка, введіть номер телефону, з якого будуть надсилатися повідомлення.", "ERROR": "Номер телефону повинен починатися з символу `+'." }, "API_CALLBACK": { "TITLE": "Callback URL", "SUBTITLE": "You have to configure the message callback URL in Twilio with the URL mentioned here." }, "SUBMIT_BUTTON": "Створити Twilio канал", "API": { "ERROR_MESSAGE": "Автентифікація у Twilio не вдалася, будь ласка, спробуйте знову" } }, "SMS": { "TITLE": "SMS Channel via Twilio", "DESC": "Start supporting your customers via SMS with Twilio integration." }, "WHATSAPP": { "TITLE": "WhatsApp Channel", "DESC": "Start supporting your customers via WhatsApp.", "PROVIDERS": { "LABEL": "API Provider", "TWILIO": "Twilio", "360_DIALOG": "360Dialog" }, "INBOX_NAME": { "LABEL": "Inbox Name", "PLACEHOLDER": "Please enter an inbox name", "ERROR": "Це поле є обов'язковим" }, "PHONE_NUMBER": { "LABEL": "Номер телефону", "PLACEHOLDER": "Будь ласка, введіть номер телефону, з якого будуть надсилатися повідомлення.", "ERROR": "Номер телефону повинен починатися з символу `+'." }, "API_KEY": { "LABEL": "API key", "SUBTITLE": "Configure the WhatsApp API key.", "PLACEHOLDER": "API key", "APPLY_FOR_ACCESS": "Don't have any API key? Apply for access here", "ERROR": "Please enter a valid value." }, "SUBMIT_BUTTON": "Create WhatsApp Channel", "API": { "ERROR_MESSAGE": "We were not able to save the WhatsApp channel" } }, "API_CHANNEL": { "TITLE": "API Channel", "DESC": "Integrate with API channel and start supporting your customers.", "CHANNEL_NAME": { "LABEL": "Назва каналу", "PLACEHOLDER": "Будь ласка, введіть назву каналу", "ERROR": "Це поле є обов'язковим" }, "WEBHOOK_URL": { "LABEL": "URL вебхука", "SUBTITLE": "Configure the URL where you want to recieve callbacks on events.", "PLACEHOLDER": "URL вебхука" }, "SUBMIT_BUTTON": "Create API Channel", "API": { "ERROR_MESSAGE": "We were not able to save the api channel" } }, "EMAIL_CHANNEL": { "TITLE": "Email Channel", "DESC": "Integrate you email inbox.", "CHANNEL_NAME": { "LABEL": "Назва каналу", "PLACEHOLDER": "Будь ласка, введіть назву каналу", "ERROR": "Це поле є обов'язковим" }, "EMAIL": { "LABEL": "Email", "SUBTITLE": "Email where your customers sends you support tickets", "PLACEHOLDER": "Email" }, "SUBMIT_BUTTON": "Create Email Channel", "API": { "ERROR_MESSAGE": "We were not able to save the email channel" }, "FINISH_MESSAGE": "Start forwarding your emails to the following email address." }, "LINE_CHANNEL": { "TITLE": "LINE Channel", "DESC": "Integrate with LINE channel and start supporting your customers.", "CHANNEL_NAME": { "LABEL": "Назва каналу", "PLACEHOLDER": "Будь ласка, введіть назву каналу", "ERROR": "Це поле є обов'язковим" }, "LINE_CHANNEL_ID": { "LABEL": "LINE Channel ID", "PLACEHOLDER": "LINE Channel ID" }, "LINE_CHANNEL_SECRET": { "LABEL": "LINE Channel Secret", "PLACEHOLDER": "LINE Channel Secret" }, "LINE_CHANNEL_TOKEN": { "LABEL": "LINE Channel Token", "PLACEHOLDER": "LINE Channel Token" }, "SUBMIT_BUTTON": "Create LINE Channel", "API": { "ERROR_MESSAGE": "We were not able to save the LINE channel" }, "API_CALLBACK": { "TITLE": "Callback URL", "SUBTITLE": "You have to configure the webhook URL in LINE application with the URL mentioned here." } }, "TELEGRAM_CHANNEL": { "TITLE": "Telegram Channel", "DESC": "Integrate with Telegram channel and start supporting your customers.", "BOT_TOKEN": { "LABEL": "Bot Token", "SUBTITLE": "Configure the bot token you have obtained from Telegram BotFather.", "PLACEHOLDER": "Bot Token" }, "SUBMIT_BUTTON": "Create Telegram Channel", "API": { "ERROR_MESSAGE": "We were not able to save the telegram channel" } }, "AUTH": { "TITLE": "Choose a channel", "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, WhatsApp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed." }, "AGENTS": { "TITLE": "Агенти", "DESC": "Here you can add agents to manage your newly created inbox. Only these selected agents will have access to your inbox. Agents which are not part of this inbox will not be able to see or respond to messages in this inbox when they login.
PS: As an administrator, if you need access to all inboxes, you should add yourself as agent to all inboxes that you create.", "VALIDATION_ERROR": "Add atleast one agent to your new Inbox", "PICK_AGENTS": "Pick agents for the inbox" }, "DETAILS": { "TITLE": "Деталі скриньки Вхідні", "DESC": "From the dropdown below, select the Facebook Page you want to connect to Chatwoot. You can also give a custom name to your inbox for better identification." }, "FINISH": { "TITLE": "Успіх!", "DESC": "You have successfully finished integrating your Facebook Page with Chatwoot. Next time a customer messages your Page, the conversation will automatically appear on your inbox.
We are also providing you with a widget script that you can easily add to your website. Once this is live on your website, customers can message you right from your website without the help of any external tool and the conversation will appear right here, on Chatwoot.
Cool, huh? Well, we sure try to be :)" } }, "DETAILS": { "LOADING_FB": "Автентифікація через Facebook...", "ERROR_FB_AUTH": "Something went wrong, Please refresh page...", "CREATING_CHANNEL": "Створення скриньки Вхідні...", "TITLE": "Configure Inbox Details", "DESC": "" }, "AGENTS": { "BUTTON_TEXT": "Додати агентів", "ADD_AGENTS": "Додавання агентів до таки Вхідні..." }, "FINISH": { "TITLE": "Ваша поштова скринька готова!", "MESSAGE": "You can now engage with your customers through your new Channel. Happy supporting ", "BUTTON_TEXT": "Давай туди", "MORE_SETTINGS": "More settings", "WEBSITE_SUCCESS": "Ви успішно завершили створення каналу Веб-сайт. Скопіюйте наведений нижче код і вставте його на ваш сайт. Наступного разу коли клієнт скористається онлайн чатом, розмова автоматично з'явиться в вашій скриньці Вхідні." }, "REAUTH": "Повторна авторизація", "VIEW": "Вигляд", "EDIT": { "API": { "SUCCESS_MESSAGE": "Inbox settings updated successfully", "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Автопризначення успішно оновлено", "ERROR_MESSAGE": "Не вдалося оновити колір віджету. Будь ласка, спробуйте ще раз." }, "AUTO_ASSIGNMENT": { "ENABLED": "Увімкнено", "DISABLED": "Вимкнено" }, "EMAIL_COLLECT_BOX": { "ENABLED": "Увімкнено", "DISABLED": "Вимкнено" }, "ENABLE_CSAT": { "ENABLED": "Увімкнено", "DISABLED": "Вимкнено" }, "ENABLE_HMAC": { "LABEL": "Enable" } }, "DELETE": { "BUTTON_TEXT": "Видалити", "AVATAR_DELETE_BUTTON_TEXT": "Delete Avatar", "CONFIRM": { "TITLE": "Підтвердження видалення", "MESSAGE": "Справді бажаєте видалити ", "PLACE_HOLDER": "Please type {inboxName} to confirm", "YES": "Так, видалити ", "NO": "No, Keep " }, "API": { "SUCCESS_MESSAGE": "Скриньку успішно видалено", "ERROR_MESSAGE": "Не вдалося видалити скриньку \"Вхідні\". Будь ласка, спробуйте ще раз.", "AVATAR_SUCCESS_MESSAGE": "Inbox avatar deleted successfully", "AVATAR_ERROR_MESSAGE": "Could not delete the inbox avatar. Please try again later." } }, "TABS": { "SETTINGS": "Налаштування", "COLLABORATORS": "Collaborators", "CONFIGURATION": "Configuration", "CAMPAIGN": "Campaigns", "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "Business Hours" }, "SETTINGS": "Налаштування", "FEATURES": { "LABEL": "Features", "DISPLAY_FILE_PICKER": "Display file picker on the widget", "DISPLAY_EMOJI_PICKER": "Display emoji picker on the widget" }, "SETTINGS_POPUP": { "MESSENGER_HEADING": "Messenger Script", "MESSENGER_SUB_HEAD": "Добавте кнопку на сторінки вашого сайту", "INBOX_AGENTS": "Агенти", "INBOX_AGENTS_SUB_TEXT": "Додати або вилучити агентів з скриньки Вхідні", "UPDATE": "Оновити", "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "Увімкнути автопризначення", "ENABLE_CSAT": "Enable CSAT", "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "INBOX_UPDATE_TITLE": "Inbox Settings", "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings", "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.", "HMAC_VERIFICATION": "User Identity Validation", "HMAC_DESCRIPTION": "Inorder to validate the user's identity, the SDK allows you to pass an `identifier_hash` for each user. You can generate HMAC using 'sha256' with the key shown here.", "HMAC_MANDATORY_VERIFICATION": "Enforce User Identity Validation", "HMAC_MANDATORY_DESCRIPTION": "If enabled, Chatwoot SDKs setUser method will not work unless the `identifier_hash` is provided for each user.", "INBOX_IDENTIFIER": "Inbox Identifier", "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.", "FORWARD_EMAIL_TITLE": "Forward to Email", "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address." }, "FACEBOOK_REAUTHORIZE": { "TITLE": "Повторна авторизація", "SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services", "MESSAGE_SUCCESS": "Reconnection successful", "MESSAGE_ERROR": "There was an error, please try again" }, "PRE_CHAT_FORM": { "DESCRIPTION": "Pre chat forms enable you to capture user information before they start conversation with you.", "ENABLE": { "LABEL": "Enable pre chat form", "OPTIONS": { "ENABLED": "Yes", "DISABLED": "No" } }, "PRE_CHAT_MESSAGE": { "LABEL": "Pre Chat Message", "PLACEHOLDER": "This message would be visible to the users along with the form" }, "REQUIRE_EMAIL": { "LABEL": "Visitors should provide their name and email address before starting the chat" } }, "BUSINESS_HOURS": { "TITLE": "Set your availability", "SUBTITLE": "Set your availability on your livechat widget", "WEEKLY_TITLE": "Set your weekly hours", "TIMEZONE_LABEL": "Select timezone", "UPDATE": "Update business hours settings", "TOGGLE_AVAILABILITY": "Enable business availability for this inbox", "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors", "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.", "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.", "DAY": { "ENABLE": "Enable availability for this day", "UNAVAILABLE": "Unavailable", "HOURS": "hours", "VALIDATION_ERROR": "Starting time should be before closing time.", "CHOOSE": "Choose" } } } }