require 'rails_helper' RSpec.describe 'Reports API', type: :request do let(:account) { create(:account) } let(:admin) { create(:user, account: account, role: :administrator) } let(:agent) { create(:user, account: account, role: :agent) } let!(:user) { create(:user, account: account) } let!(:inbox) { create(:inbox, account: account) } let(:inbox_member) { create(:inbox_member, user: user, inbox: inbox) } let(:default_timezone) { ActiveSupport::TimeZone[0]&.name } let(:date_timestamp) { Time.current.in_time_zone(default_timezone).beginning_of_day.to_i } let(:params) { { timezone_offset: Time.zone.utc_offset } } let(:new_account) { create(:account) } before do create_list(:conversation, 10, account: account, inbox: inbox, assignee: user, created_at: Time.zone.today) end describe 'GET /api/v2/accounts/:account_id/reports/account' do context 'when it is an unauthenticated user' do it 'returns unauthorized' do get "/api/v2/accounts/#{account.id}/reports" expect(response).to have_http_status(:unauthorized) end end context 'when it is an authenticated user' do let(:params) do super().merge( metric: 'conversations_count', type: :account, since: date_timestamp.to_s, until: date_timestamp.to_s ) end it 'returns unauthorized for agents' do get "/api/v2/accounts/#{account.id}/reports", params: params, headers: agent.create_new_auth_token, as: :json expect(response).to have_http_status(:unauthorized) end it 'return timeseries metrics' do get "/api/v2/accounts/#{account.id}/reports", params: params, headers: admin.create_new_auth_token, as: :json expect(response).to have_http_status(:success) json_response = JSON.parse(response.body) current_day_metric = json_response.select { |x| x['timestamp'] == date_timestamp } expect(current_day_metric.length).to eq(1) expect(current_day_metric[0]['value']).to eq(10) end end end describe 'GET /api/v2/accounts/:account_id/reports/conversations' do context 'when it is an authenticated user' do it 'return conversation metrics in account level' do unassigned_conversation = create(:conversation, account: account, inbox: inbox, assignee: nil, created_at: Time.zone.today) unassigned_conversation.save! get "/api/v2/accounts/#{account.id}/reports/conversations", params: { type: :account }, headers: admin.create_new_auth_token, as: :json expect(response).to have_http_status(:success) json_response = JSON.parse(response.body) expect(json_response['open']).to eq(11) expect(json_response['unattended']).to eq(11) expect(json_response['unassigned']).to eq(1) end it 'return conversation metrics for user in account level' do create_list(:conversation, 2, account: account, inbox: inbox, assignee: admin, created_at: Time.zone.today) create_list(:conversation, 2, account: new_account, inbox: inbox, assignee: admin, created_at: Time.zone.today) get "/api/v2/accounts/#{account.id}/reports/conversations", params: { type: :agent }, headers: admin.create_new_auth_token, as: :json expect(response).to have_http_status(:success) json_response = JSON.parse(response.body) expect(json_response.blank?).to be false user_metrics = json_response.find { |item| item['name'] == admin[:name] } expect(user_metrics.present?).to be true expect(user_metrics['metric']['open']).to eq(2) expect(user_metrics['metric']['unattended']).to eq(2) end end context 'when an agent1 associated to conversation having first reply from agent2' do let(:listener) { ReportingEventListener.instance } let(:account) { create(:account) } let(:admin) { create(:user, account: account, role: :administrator) } it 'returns unattended conversation count zero for agent1' do agent1 = create(:user, account: account, role: :agent) agent2 = create(:user, account: account, role: :agent) conversation = create(:conversation, account: account, inbox: inbox, assignee: agent2) create(:message, message_type: 'incoming', content: 'Hi', account: account, inbox: inbox, conversation: conversation) first_reply_message = create(:message, message_type: 'outgoing', content: 'Hi', account: account, inbox: inbox, sender: agent2, conversation: conversation) event = Events::Base.new('first.reply.created', Time.zone.now, message: first_reply_message) listener.first_reply_created(event) conversation.assignee_id = agent1.id conversation.save! get "/api/v2/accounts/#{account.id}/reports/conversations", params: { type: :agent }, headers: admin.create_new_auth_token, as: :json json_response = JSON.parse(response.body) user_metrics = json_response.find { |item| item['name'] == agent1[:name] } expect(user_metrics.present?).to be true expect(user_metrics['metric']['open']).to eq(1) expect(user_metrics['metric']['unattended']).to eq(0) end end end describe 'GET /api/v2/accounts/:account_id/reports/summary' do context 'when it is an unauthenticated user' do it 'returns unauthorized' do get "/api/v2/accounts/#{account.id}/reports/summary" expect(response).to have_http_status(:unauthorized) end end context 'when it is an authenticated user' do let(:params) do super().merge( type: :account, since: date_timestamp.to_s, until: date_timestamp.to_s ) end it 'returns unauthorized for agents' do get "/api/v2/accounts/#{account.id}/reports/summary", params: params, headers: agent.create_new_auth_token, as: :json expect(response).to have_http_status(:unauthorized) end it 'returns summary metrics' do get "/api/v2/accounts/#{account.id}/reports/summary", params: params, headers: admin.create_new_auth_token, as: :json expect(response).to have_http_status(:success) json_response = JSON.parse(response.body) expect(json_response['conversations_count']).to eq(10) end end end describe 'GET /api/v2/accounts/:account_id/reports/agents' do context 'when it is an unauthenticated user' do it 'returns unauthorized' do get "/api/v2/accounts/#{account.id}/reports/agents.csv" expect(response).to have_http_status(:unauthorized) end end context 'when it is an authenticated user' do let(:params) do super().merge( since: 30.days.ago.to_i.to_s, until: date_timestamp.to_s ) end it 'returns unauthorized for agents' do get "/api/v2/accounts/#{account.id}/reports/agents.csv", params: params, headers: agent.create_new_auth_token expect(response).to have_http_status(:unauthorized) end it 'returns summary' do get "/api/v2/accounts/#{account.id}/reports/agents.csv", params: params, headers: admin.create_new_auth_token expect(response).to have_http_status(:success) end end context 'when an agent has access to multiple accounts' do let(:account1) { create(:account) } let(:account2) { create(:account) } let(:params) do super().merge( type: :agent, since: 30.days.ago.to_i.to_s, until: date_timestamp.to_s ) end it 'returns agent metrics from the current account' do admin1 = create(:user, account: account1, role: :administrator) inbox1 = create(:inbox, account: account1) inbox2 = create(:inbox, account: account2) create(:account_user, user: admin1, account: account2) create(:conversation, account: account1, inbox: inbox1, assignee: admin1, created_at: Time.zone.today - 2.days) create(:conversation, account: account2, inbox: inbox2, assignee: admin1, created_at: Time.zone.today - 2.days) get "/api/v2/accounts/#{account1.id}/reports/summary", params: params.merge({ id: admin1.id }), headers: admin1.create_new_auth_token expect(response).to have_http_status(:success) json_response = JSON.parse(response.body) expect(json_response['conversations_count']).to eq(1) end end end describe 'GET /api/v2/accounts/:account_id/reports/inboxes' do context 'when it is an unauthenticated user' do it 'returns unauthorized' do get "/api/v2/accounts/#{account.id}/reports/inboxes" expect(response).to have_http_status(:unauthorized) end end context 'when it is an authenticated user' do let(:params) do super().merge( since: 30.days.ago.to_i.to_s, until: date_timestamp.to_s ) end it 'returns unauthorized for inboxes' do get "/api/v2/accounts/#{account.id}/reports/inboxes", params: params, headers: agent.create_new_auth_token expect(response).to have_http_status(:unauthorized) end it 'returns summary' do get "/api/v2/accounts/#{account.id}/reports/inboxes", params: params, headers: admin.create_new_auth_token expect(response).to have_http_status(:success) end end end describe 'GET /api/v2/accounts/:account_id/reports/labels' do context 'when it is an unauthenticated user' do it 'returns unauthorized' do get "/api/v2/accounts/#{account.id}/reports/labels.csv" expect(response).to have_http_status(:unauthorized) end end context 'when it is an authenticated user' do let(:params) do super().merge( since: 30.days.ago.to_i.to_s, until: date_timestamp.to_s ) end it 'returns unauthorized for labels' do get "/api/v2/accounts/#{account.id}/reports/labels.csv", params: params, headers: agent.create_new_auth_token expect(response).to have_http_status(:unauthorized) end it 'returns summary' do get "/api/v2/accounts/#{account.id}/reports/labels.csv", params: params, headers: admin.create_new_auth_token expect(response).to have_http_status(:success) end end end describe 'GET /api/v2/accounts/:account_id/reports/teams' do context 'when it is an unauthenticated user' do it 'returns unauthorized' do get "/api/v2/accounts/#{account.id}/reports/teams.csv" expect(response).to have_http_status(:unauthorized) end end context 'when it is an authenticated user' do let(:params) do super().merge( since: 30.days.ago.to_i.to_s, until: date_timestamp.to_s ) end it 'returns unauthorized for teams' do get "/api/v2/accounts/#{account.id}/reports/teams.csv", params: params, headers: agent.create_new_auth_token expect(response).to have_http_status(:unauthorized) end it 'returns summary' do get "/api/v2/accounts/#{account.id}/reports/teams.csv", params: params, headers: admin.create_new_auth_token expect(response).to have_http_status(:success) end end end end