# NOTE: available agent method now expect allowed_member_ids to be passed in always because of inbox limits feature # need to refactor this class and split the queue managment into a seperate class # If allowed_member_ids are supplied round robin service will only fetch a member from member id # This is used in case of team assignment class RoundRobin::ManageService pattr_initialize [:inbox!, { allowed_member_ids: [] }] # called on inbox delete def clear_queue ::Redis::Alfred.delete(round_robin_key) end # called on inbox member create def add_agent_to_queue(user_id) ::Redis::Alfred.lpush(round_robin_key, user_id) end # called on inbox member delete def remove_agent_from_queue(user_id) ::Redis::Alfred.lrem(round_robin_key, user_id) end def reset_queue clear_queue add_agent_to_queue(inbox.inbox_members.map(&:user_id)) end # end of queue management functions def available_agent(priority_list: []) reset_queue unless validate_queue? user_id = get_member_via_priority_list(priority_list) # incase priority list was empty or inbox members weren't present user_id ||= fetch_user_id inbox.inbox_members.find_by(user_id: user_id)&.user if user_id.present? end private def fetch_user_id return nil if allowed_member_ids_in_str.blank? user_id = queue.intersection(allowed_member_ids_in_str).pop pop_push_to_queue(user_id) user_id end # priority list is usually the members who are online passed from assignment service def get_member_via_priority_list(priority_list) return if priority_list.blank? # When allowed member ids is passed we will be looking to get members from that list alone priority_list = priority_list.intersection(allowed_member_ids_in_str) return if priority_list.blank? user_id = queue.intersection(priority_list.map(&:to_s)).pop pop_push_to_queue(user_id) user_id end def pop_push_to_queue(user_id) return if user_id.blank? remove_agent_from_queue(user_id) add_agent_to_queue(user_id) end def validate_queue? return true if inbox.inbox_members.map(&:user_id).sort == queue.map(&:to_i).sort end def queue ::Redis::Alfred.lrange(round_robin_key) end def round_robin_key format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: inbox.id) end def allowed_member_ids_in_str # NOTE: the values which are returned from redis for priority list are string @allowed_member_ids_in_str ||= allowed_member_ids.map(&:to_s) end end