class Facebook::SendOnFacebookService < Base::SendOnChannelService private def channel_class Channel::FacebookPage end def perform_reply result = FacebookBot::Bot.deliver(delivery_params, access_token: message.channel_token) message.update!(source_id: JSON.parse(result)['message_id']) rescue Facebook::Messenger::FacebookError => e Rails.logger.info e channel.authorization_error! end def fb_text_message_params { recipient: { id: contact.get_source_id(inbox.id) }, message: { text: message.content } } end def fb_attachment_message_params attachment = message.attachments.first { recipient: { id: contact.get_source_id(inbox.id) }, message: { attachment: { type: attachment_type(attachment), payload: { url: attachment.file_url } } } } end def attachment_type(attachment) return attachment.file_type if %w[image audio video file].include? attachment.file_type 'file' end def fb_message_params if message.attachments.blank? fb_text_message_params else fb_attachment_message_params end end def delivery_params if twenty_four_hour_window_over? fb_message_params.merge(tag: 'ISSUE_RESOLUTION') else fb_message_params end end def twenty_four_hour_window_over? return false unless after_24_hours? return false if last_incoming_and_outgoing_message_after_one_day? true end def last_incoming_and_outgoing_message_after_one_day? last_incoming_message && sent_first_outgoing_message_after_24_hours? end def after_24_hours? (Time.current - last_incoming_message.created_at) / 3600 >= 24 end def sent_first_outgoing_message_after_24_hours? # we can send max 1 message after 24 hour window conversation.messages.outgoing.where('id > ?', last_incoming_message.id).count == 1 end def last_incoming_message conversation.messages.incoming.last end end