{
  "REPORT": {
    "HEADER": "Overview",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "การสนทนา",
        "DESC": "( Total )"
      },
      "INCOMING_MESSAGES": {
        "NAME": "Incoming Messages",
        "DESC": "( Total )"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "Outgoing Messages",
        "DESC": "( Total )"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "First response time",
        "DESC": "( Avg )"
      },
      "RESOLUTION_TIME": {
        "NAME": "Resolution Time",
        "DESC": "( Avg )"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Resolution Count",
        "DESC": "( Total )"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "Last 7 days"
      },
      {
        "id": 1,
        "name": "Last 30 days"
      },
      {
        "id": 2,
        "name": "Last 3 months"
      },
      {
        "id": 3,
        "name": "Last 6 months"
      },
      {
        "id": 4,
        "name": "Last year"
      },
      {
        "id": 5,
        "name": "Custom date range"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "Apply",
      "PLACEHOLDER": "Select date range"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
        "AGENT_NAME": "Assigned agent",
        "RATING": "Rating",
        "FEEDBACK_TEXT": "Feedback comment"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total responses",
        "TOOLTIP": "Total number of responses collected"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "Satisfaction score",
        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "Response rate",
        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
      }
    }
  }
}