{ "AGENT_MGMT": { "HEADER": "Agents", "HEADER_BTN_TXT": "Add Agent", "LOADING": "Fetching Agent List", "SIDEBAR_TXT": "

Agents

An Agent is a member of your Customer Support team.

Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account.

Click on Add Agent to add a new agent. Agent you add will receive an email with a confirmation link to activate their account, after which they can access Chatwoot and respond to messages.

Access to Chatwoot's features are based on following roles.

Agent - Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.

Administrator - Administrator will have access to all Chatwoot features enabled for your account, including settings, along with all of a normal agents' privileges.

", "AGENT_TYPES": { "ADMINISTRATOR": "Administrator", "AGENT": "Agent" }, "LIST": { "404": "There are no agents associated to this account", "TITLE": "Manage agents in your team", "DESC": "You can add/remove agents to/in your team.", "NAME": "Name", "EMAIL": "EMAIL", "STATUS": "Status", "ACTIONS": "Actions", "VERIFIED": "Verified", "VERIFICATION_PENDING": "Verification Pending" }, "ADD": { "TITLE": "Add agent to your team", "DESC": "You can add people who will be able to handle support for your inboxes.", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "NAME": { "LABEL": "Agent Name", "PLACEHOLDER": "Please enter a name of the agent" }, "AGENT_TYPE": { "LABEL": "Agent Type", "PLACEHOLDER": "Please select a type", "ERROR": "Agent type is required" }, "EMAIL": { "LABEL": "Email Address", "PLACEHOLDER": "Please enter an email address of the agent" }, "SUBMIT": "Add Agent" }, "API": { "SUCCESS_MESSAGE": "Agent added successfully", "EXIST_MESSAGE": "Agent email already in use, Please try another email address", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" } }, "DELETE": { "BUTTON_TEXT": "Delete", "API": { "SUCCESS_MESSAGE": "Agent deleted successfully", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" }, "CONFIRM": { "TITLE": "Confirm Deletion", "MESSAGE": "Are you sure to delete ", "YES": "Yes, Delete ", "NO": "No, Keep " } }, "EDIT": { "TITLE": "Edit agent", "FORM": { "NAME": { "LABEL": "Agent Name", "PLACEHOLDER": "Please enter a name of the agent" }, "AGENT_TYPE": { "LABEL": "Agent Type", "PLACEHOLDER": "Please select a type", "ERROR": "Agent type is required" }, "EMAIL": { "LABEL": "Email Address", "PLACEHOLDER": "Please enter an email address of the agent" }, "SUBMIT": "Edit Agent" }, "BUTTON_TEXT": "Edit", "CANCEL_BUTTON_TEXT": "Cancel", "API": { "SUCCESS_MESSAGE": "Agent updated successfully", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" }, "PASSWORD_RESET": { "ADMIN_RESET_BUTTON": "Reset Password", "ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent", "SUCCESS_MESSAGE": "Agent password reset successfully", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" } }, "SEARCH": { "NO_RESULTS": "No results found." }, "MULTI_SELECTOR": { "PLACEHOLDER": "None", "TITLE": { "AGENT": "Select agent", "TEAM": "Select team" }, "SEARCH": { "NO_RESULTS": { "AGENT": "No agents found", "TEAM": "No teams found" }, "PLACEHOLDER": { "AGENT": "Search agents", "TEAM": "Search teams" } } } } }