{ "MACROS": { "HEADER": "ماکروها", "HEADER_BTN_TXT": "افزودن ماکرو جدید", "HEADER_BTN_TXT_SAVE": "ذخیره ماکرو", "LOADING": "در حال گرفتن ماکروها", "SIDEBAR_TXT": "

Macros

A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions.

A macro can be helpful in 2 ways.

As an agent assist: If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.

As an option to onboard a team member: Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.

", "ERROR": "مشکلی پیش آمد. لطفا دوباره تلاش کنید", "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.", "ADD": { "FORM": { "NAME": { "LABEL": "نام ماکرو", "PLACEHOLDER": "یک نام برای ماکرو خود وارد کنید", "ERROR": "نام برای ایجاد یک ماکرو مورد نیاز است" }, "ACTIONS": { "LABEL": "عملیات" } }, "API": { "SUCCESS_MESSAGE": "ماکرو با موفقیت اضافه شد", "ERROR_MESSAGE": "ایجاد ماکرو ممکن نیست، لطفا بعدا دوباره امتحان کنید" } }, "LIST": { "TABLE_HEADER": [ "نام", "ايجاد شده توسط", "آخرین به‌روزرسانی توسط", "Visibility" ], "404": "هیچ ماکروی یافت نشد" }, "DELETE": { "TOOLTIP": "حذف ماکرو", "CONFIRM": { "MESSAGE": "مطمئن هستید که حذف شود ", "YES": "بله، حذف شود", "NO": "خیر" }, "API": { "SUCCESS_MESSAGE": "ماکرو با موفقیت حذف شد", "ERROR_MESSAGE": "هنگام حذف ماکرو خطایی رخ داد. لطفا بعدا دوباره امتحان کنید" } }, "EDIT": { "TOOLTIP": "ویرایش ماکرو", "API": { "SUCCESS_MESSAGE": "ماکرو با موفقیت به‌روز شد", "ERROR_MESSAGE": "ماکرو به‌روزرسانی نشد، لطفا بعدا دوباره امتحان کنید" } }, "EDITOR": { "START_FLOW": "Start Flow", "END_FLOW": "End Flow", "LOADING": "در حال گرفتن ماکرو", "ADD_BTN_TOOLTIP": "Add new action", "DELETE_BTN_TOOLTIP": "Delete Action", "VISIBILITY": { "LABEL": "Macro Visibility", "GLOBAL": { "LABEL": "عمومی", "DESCRIPTION": "This macro is available publicly for all agents in this account." }, "PERSONAL": { "LABEL": "خصوصی", "DESCRIPTION": "This macro will be private to you and not be available to others." } } }, "EXECUTE": { "BUTTON_TOOLTIP": "اجرا کردن", "PREVIEW": "پیش‌نمایش ماکرو", "EXECUTED_SUCCESSFULLY": "ماکرو با موفقیت اجرا شد" } } }