<% headers = [
    I18n.t('reports.agent_csv.agent_name'),
    I18n.t('reports.agent_csv.conversations_count'),
    I18n.t('reports.agent_csv.avg_first_response_time'),
    I18n.t('reports.agent_csv.avg_resolution_time')
  ]
%>
<%= CSV.generate_line headers %>
<% Current.account.users.each do |agent| %>
  <% agent_report = V2::ReportBuilder.new(Current.account, {
        type: :agent,
        id: agent.id,
        since: params[:since],
        until: params[:until]
      }).summary %>
  <% row = [ agent.name, agent_report[:conversations_count], (agent_report[:avg_first_response_time]/60).to_i, (agent_report[:avg_resolution_time]/60).to_i ] %>
  <%= CSV.generate_line row %>
<% end %>
<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>