{ "INBOX_MGMT": { "HEADER": "收件匣", "SIDEBAR_TXT": "

收件匣

當您將網站或 Facebook 頁面連接到 Chatwoot 它被稱為一個 收件匣。 您可以在Chatwoot 帳戶中擁有無限的收件匣。

點擊 建立收件匣 連接網站或 Facebook 頁面。

在儀表板中 您可以在一個地方看到所有收件匣中的所有對話，並在“對話”選項卡下回覆。

您也可以通過點擊儀表板左側面板上的收件匣名稱看到該收件匣的對話。

", "LIST": { "404": "此帳戶没有收件匣。" }, "CREATE_FLOW": [ { "title": "選擇頻道", "route": "settings_inbox_new", "body": "選擇你想要與 Chatwoot 整合的提供商。" }, { "title": "新增收件匣", "route": "settings_inboxes_page_channel", "body": "驗證您的帳戶並建立建立收件匣。" }, { "title": "新增客服", "route": "settings_inboxes_add_agents", "body": "將客服增加到建立的收件匣。" }, { "title": "瞧！", "route": "settings_inbox_finish", "body": "您已設定狀態為離開" } ], "ADD": { "CHANNEL_NAME": { "LABEL": "收件匣名稱", "PLACEHOLDER": "Enter your inbox name (eg: Acme Inc)" }, "WEBSITE_NAME": { "LABEL": "網站名稱", "PLACEHOLDER": "輸入您的網站名稱 (e.g: Acme Inc)" }, "FB": { "HELP": "注意: 通過登入，我們只能訪問您的頁面的消息。您的私人消息永遠不能被聊天室訪問。", "CHOOSE_PAGE": "選擇頁面", "CHOOSE_PLACEHOLDER": "從列表中選擇一個頁面", "INBOX_NAME": "收件匣名稱", "ADD_NAME": "為收件匣新增名稱", "PICK_NAME": "選擇收件匣名稱", "PICK_A_VALUE": "選擇一個數值" }, "TWITTER": { "HELP": "若要將您的 Twitter 個人資料建立為頻道，您需要通過點擊“使用 Twitter 登入”來驗證您的 Twitter 個人資料。 ", "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again", "TWEETS": { "ENABLE": "Create conversations from mentioned Tweets" } }, "WEBSITE_CHANNEL": { "TITLE": "網站頻道", "DESC": "為您的網站建立一個頻道並通過我們的網站小元件開始支持您的客户。", "LOADING_MESSAGE": "建立網站支持頻道", "CHANNEL_AVATAR": { "LABEL": "頻道頭像" }, "CHANNEL_WEBHOOK_URL": { "LABEL": "Webhook 網址", "PLACEHOLDER": "Enter your Webhook URL", "ERROR": "請輸入一個有效的 URL" }, "CHANNEL_DOMAIN": { "LABEL": "網站域名", "PLACEHOLDER": "輸入您的網站域名(e.g: acme.com)" }, "CHANNEL_WELCOME_TITLE": { "LABEL": "歡迎標題：", "PLACEHOLDER": "你好！" }, "CHANNEL_WELCOME_TAGLINE": { "LABEL": "歡迎標籤行", "PLACEHOLDER": "如有疑問，請聯繫我們" }, "CHANNEL_GREETING_MESSAGE": { "LABEL": "頻道問候消息", "PLACEHOLDER": "Acme Inc 通常在幾小時内回覆。" }, "CHANNEL_GREETING_TOGGLE": { "LABEL": "開啟頻道問候功能", "HELP_TEXT": "Send a greeting message to the users when they starts the conversation.", "ENABLED": "已啟用", "DISABLED": "已停用" }, "REPLY_TIME": { "TITLE": "設定回覆時間", "IN_A_FEW_MINUTES": "幾分鐘內", "IN_A_FEW_HOURS": "幾小時內", "IN_A_DAY": "一天內", "HELP_TEXT": "此回覆時間將會顯示在 live chat 小工具" }, "WIDGET_COLOR": { "LABEL": "視窗小元件顏色", "PLACEHOLDER": "更新小元件中使用的元件顏色" }, "SUBMIT_BUTTON": "建立收件匣" }, "TWILIO": { "TITLE": "Twilio SMS/WhatsApp Channel", "DESC": "Integrate Twilio and start supporting your customers via SMS or WhatsApp.", "ACCOUNT_SID": { "LABEL": "帳戶 SID", "PLACEHOLDER": "請輸入您的 Twilio 帳戶 SID", "ERROR": "此欄位是必填項目" }, "CHANNEL_TYPE": { "LABEL": "頻道類型", "ERROR": "請選擇您的頻道類型" }, "AUTH_TOKEN": { "LABEL": "身份驗證 token", "PLACEHOLDER": "請輸入您的 Twilio 認證 token", "ERROR": "此欄位是必填項目" }, "CHANNEL_NAME": { "LABEL": "收件匣名稱", "PLACEHOLDER": "Please enter a inbox name", "ERROR": "此欄位是必填項目" }, "PHONE_NUMBER": { "LABEL": "電話號碼", "PLACEHOLDER": "請輸入發送消息的電話號碼。", "ERROR": "請輸入一個有效的值。電話號碼應該以`+`開始。" }, "API_CALLBACK": { "TITLE": "回呼地址", "SUBTITLE": "您必須使用這裡提到的URL來配置 Twilio 中的回呼URL。" }, "SUBMIT_BUTTON": "建立 Twilio 頻道", "API": { "ERROR_MESSAGE": "我們無法驗證 Twilio 憑證，請重試" } }, "SMS": { "TITLE": "SMS Channel", "DESC": "Start supporting your customers via SMS.", "PROVIDERS": { "LABEL": "API Provider", "TWILIO": "Twilio", "BANDWIDTH": "Bandwidth" }, "API": { "ERROR_MESSAGE": "We were not able to save the SMS channel" }, "BANDWIDTH": { "ACCOUNT_ID": { "LABEL": "Account ID", "PLACEHOLDER": "Please enter your Bandwidth Account ID", "ERROR": "此欄位是必填項目" }, "API_KEY": { "LABEL": "API Key", "PLACEHOLDER": "Please enter your Bandwith API Key", "ERROR": "此欄位是必填項目" }, "API_SECRET": { "LABEL": "API Secret", "PLACEHOLDER": "Please enter your Bandwith API Secret", "ERROR": "此欄位是必填項目" }, "APPLICATION_ID": { "LABEL": "Application ID", "PLACEHOLDER": "Please enter your Bandwidth Application ID", "ERROR": "此欄位是必填項目" }, "INBOX_NAME": { "LABEL": "收件匣名稱", "PLACEHOLDER": "Please enter a inbox name", "ERROR": "此欄位是必填項目" }, "PHONE_NUMBER": { "LABEL": "電話號碼", "PLACEHOLDER": "請輸入發送消息的電話號碼。", "ERROR": "請輸入一個有效的值。電話號碼應該以`+`開始。" }, "SUBMIT_BUTTON": "Create Bandwidth Channel", "API": { "ERROR_MESSAGE": "We were not able to authenticate Bandwidth credentials, please try again" }, "API_CALLBACK": { "TITLE": "回呼地址", "SUBTITLE": "You have to configure the message callback URL in Bandwidth with the URL mentioned here." } } }, "WHATSAPP": { "TITLE": "WhatsApp Channel", "DESC": "Start supporting your customers via WhatsApp.", "PROVIDERS": { "LABEL": "API Provider", "TWILIO": "Twilio", "360_DIALOG": "360Dialog" }, "INBOX_NAME": { "LABEL": "收件匣名稱", "PLACEHOLDER": "Please enter an inbox name", "ERROR": "此欄位是必填項目" }, "PHONE_NUMBER": { "LABEL": "電話號碼", "PLACEHOLDER": "請輸入發送消息的電話號碼。", "ERROR": "請輸入一個有效的值。電話號碼應該以`+`開始。" }, "API_KEY": { "LABEL": "API key", "SUBTITLE": "Configure the WhatsApp API key.", "PLACEHOLDER": "API key", "APPLY_FOR_ACCESS": "Don't have any API key? Apply for access here", "ERROR": "Please enter a valid value." }, "SUBMIT_BUTTON": "Create WhatsApp Channel", "API": { "ERROR_MESSAGE": "We were not able to save the WhatsApp channel" } }, "API_CHANNEL": { "TITLE": "API 頻道", "DESC": "與 API 頻道互動，開始服務客戶。", "CHANNEL_NAME": { "LABEL": "頻道類型", "PLACEHOLDER": "請輸入頻道名稱", "ERROR": "此欄位是必填項目" }, "WEBHOOK_URL": { "LABEL": "Webhook 網址", "SUBTITLE": "設定接收回呼事件的網址。", "PLACEHOLDER": "Webhook 網址" }, "SUBMIT_BUTTON": "建立 API 頻道", "API": { "ERROR_MESSAGE": "我們無法保存 API 頻道" } }, "EMAIL_CHANNEL": { "TITLE": "電子信箱頻道", "DESC": "整合您的電子信箱收件匣", "CHANNEL_NAME": { "LABEL": "頻道類型", "PLACEHOLDER": "請輸入頻道名稱", "ERROR": "此欄位是必填項目" }, "EMAIL": { "LABEL": "Email", "SUBTITLE": "向您的客户發送支援工單的電子信箱", "PLACEHOLDER": "Email" }, "SUBMIT_BUTTON": "建立電子信箱頻道", "API": { "ERROR_MESSAGE": "我們無法儲存電子信箱頻道" }, "FINISH_MESSAGE": "開始將您的電子信箱轉發到以下電子信箱地址。" }, "LINE_CHANNEL": { "TITLE": "LINE Channel", "DESC": "Integrate with LINE channel and start supporting your customers.", "CHANNEL_NAME": { "LABEL": "頻道類型", "PLACEHOLDER": "請輸入頻道名稱", "ERROR": "此欄位是必填項目" }, "LINE_CHANNEL_ID": { "LABEL": "LINE Channel ID", "PLACEHOLDER": "LINE Channel ID" }, "LINE_CHANNEL_SECRET": { "LABEL": "LINE Channel Secret", "PLACEHOLDER": "LINE Channel Secret" }, "LINE_CHANNEL_TOKEN": { "LABEL": "LINE Channel Token", "PLACEHOLDER": "LINE Channel Token" }, "SUBMIT_BUTTON": "建立 LINE Channel", "API": { "ERROR_MESSAGE": "We were not able to save the LINE channel" }, "API_CALLBACK": { "TITLE": "回呼地址", "SUBTITLE": "You have to configure the webhook URL in LINE application with the URL mentioned here." } }, "TELEGRAM_CHANNEL": { "TITLE": "Telegram Channel", "DESC": "Integrate with Telegram channel and start supporting your customers.", "BOT_TOKEN": { "LABEL": "Bot Token", "SUBTITLE": "Configure the bot token you have obtained from Telegram BotFather.", "PLACEHOLDER": "Bot Token" }, "SUBMIT_BUTTON": "建立 Telegram Channel", "API": { "ERROR_MESSAGE": "We were not able to save the telegram channel" } }, "AUTH": { "TITLE": "Choose a channel", "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, WhatsApp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed." }, "AGENTS": { "TITLE": "客服", "DESC": "在這裡您可以新增客服來管理您新建立的收件匣。只有這些選定的客服才能訪問您的收件匣。 不屬於此收件匣的客服在登入時將無法看到或回覆此收件匣中的消息。
PS： 作為管理員，如果您需要訪問所有收件匣， 您應該將自己建立到您建立的所有收件匣中。", "VALIDATION_ERROR": "新增至少一位客服到新的收件匣", "PICK_AGENTS": "為收件匣挑選一些客服" }, "DETAILS": { "TITLE": "收件匣詳細資訊", "DESC": "從下面的下拉菜單中選擇您想要連接到聊天室的 Facebook 頁面。 您也可以給您的收件匣提供一個自定義名稱以便更好地識別身份。" }, "FINISH": { "TITLE": "做得漂亮！", "DESC": "您已成功地將您的 Facebook 頁面與 Chatwoot 整合。下次客户發送消息到您的頁面時，對話將自動出現在收件匣中。
我們還為您提供了一個小元件脚本，您可以輕鬆地建立到您的網站。 在您的網站上登入後， 客户可以在没有任何外部工具幫助的情况下，從您的網站向您發送消息，對話將會在這裡出現在 Chatwoot 上。
酷，對吧？好吧，我們很肯定 :)" } }, "DETAILS": { "LOADING_FB": "在 Facebook 上認證你... ..", "ERROR_FB_AUTH": "出錯了，請刷新頁面...", "CREATING_CHANNEL": "建立您的收件匣...", "TITLE": "配置收件匣詳情", "DESC": "" }, "AGENTS": { "BUTTON_TEXT": "新增客服", "ADD_AGENTS": "正在新增客服到你的收件匣..." }, "FINISH": { "TITLE": "您的收件匣已準備就緒！", "MESSAGE": "您現在可以通過您的新頻道與您的客户聯繫。開心的支援客戶吧 ", "BUTTON_TEXT": "带我到這裡", "MORE_SETTINGS": "更多設定", "WEBSITE_SUCCESS": "您已成功完成建立網站頻道。複製下面顯示的代碼並將其黏貼在您的網站上。 下次客户使用即時聊天時，對話將自動出現在您的收件匣中。" }, "REAUTH": "重新授權", "VIEW": "查看", "EDIT": { "API": { "SUCCESS_MESSAGE": "已成功更新收件匣設定", "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "自動分配成功更新", "ERROR_MESSAGE": "無法更新元件顏色。請稍後再試。" }, "AUTO_ASSIGNMENT": { "ENABLED": "已啟用", "DISABLED": "已停用" }, "EMAIL_COLLECT_BOX": { "ENABLED": "已啟用", "DISABLED": "已停用" }, "ENABLE_CSAT": { "ENABLED": "已啟用", "DISABLED": "已停用" }, "ALLOW_MESSAGES_AFTER_RESOLVED": { "ENABLED": "已啟用", "DISABLED": "已停用" }, "ENABLE_CONTINUITY_VIA_EMAIL": { "ENABLED": "已啟用", "DISABLED": "已停用" }, "ENABLE_HMAC": { "LABEL": "Enable" } }, "DELETE": { "BUTTON_TEXT": "刪除", "AVATAR_DELETE_BUTTON_TEXT": "刪除頭貼", "CONFIRM": { "TITLE": "確認刪除", "MESSAGE": "您確定要刪除吗？ ", "PLACE_HOLDER": "Please type {inboxName} to confirm", "YES": "是，刪除 ", "NO": "不，保留 " }, "API": { "SUCCESS_MESSAGE": "收件匣刪除成功", "ERROR_MESSAGE": "無法刪除收件匣。請稍後再試。", "AVATAR_SUCCESS_MESSAGE": "Inbox avatar deleted successfully", "AVATAR_ERROR_MESSAGE": "Could not delete the inbox avatar. Please try again later." } }, "TABS": { "SETTINGS": "設定", "COLLABORATORS": "客服人員", "CONFIGURATION": "組態", "CAMPAIGN": "Campaigns", "PRE_CHAT_FORM": "Pre Chat Form", "BUSINESS_HOURS": "服務時間" }, "SETTINGS": "設定", "FEATURES": { "LABEL": "Features", "DISPLAY_FILE_PICKER": "在小工具上顯示檔案選擇器", "DISPLAY_EMOJI_PICKER": "在小工具上顯示 emoji 選擇器" }, "SETTINGS_POPUP": { "MESSENGER_HEADING": "Messenger 脚本", "MESSENGER_SUB_HEAD": "將此按鈕放置在視窗標籤中", "INBOX_AGENTS": "客服", "INBOX_AGENTS_SUB_TEXT": "新增或刪除此收件匣中的客服", "UPDATE": "更新", "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box", "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation", "AUTO_ASSIGNMENT": "啟用自動分配", "ENABLE_CSAT": "Enable CSAT", "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation", "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email", "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.", "INBOX_UPDATE_TITLE": "收件匣設定", "INBOX_UPDATE_SUB_TEXT": "更新收件匣設定", "AUTO_ASSIGNMENT_SUB_TEXT": "啟用或停用此收件匣客服的對話自動分配。", "HMAC_VERIFICATION": "使用者身份驗證", "HMAC_DESCRIPTION": "Inorder to validate the user's identity, the SDK allows you to pass an `identifier_hash` for each user. You can generate HMAC using 'sha256' with the key shown here.", "HMAC_MANDATORY_VERIFICATION": "Enforce User Identity Validation", "HMAC_MANDATORY_DESCRIPTION": "If enabled, Chatwoot SDKs setUser method will not work unless the `identifier_hash` is provided for each user.", "INBOX_IDENTIFIER": "Inbox Identifier", "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.", "FORWARD_EMAIL_TITLE": "Forward to Email", "FORWARD_EMAIL_SUB_TEXT": "開始將您的電子信箱轉發到以下電子信箱地址。", "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved", "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved." }, "FACEBOOK_REAUTHORIZE": { "TITLE": "重新授權", "SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services", "MESSAGE_SUCCESS": "重新連接成功", "MESSAGE_ERROR": "出現錯誤，請重試" }, "PRE_CHAT_FORM": { "DESCRIPTION": "Pre chat forms enable you to capture user information before they start conversation with you.", "ENABLE": { "LABEL": "Enable pre chat form", "OPTIONS": { "ENABLED": "是", "DISABLED": "否" } }, "PRE_CHAT_MESSAGE": { "LABEL": "Pre Chat Message", "PLACEHOLDER": "This message would be visible to the users along with the form" }, "REQUIRE_EMAIL": { "LABEL": "Visitors should provide their name and email address before starting the chat" } }, "BUSINESS_HOURS": { "TITLE": "設定你的服務時間", "SUBTITLE": "為你的 livechat 小工具設定服務時間", "WEEKLY_TITLE": "Set your weekly hours", "TIMEZONE_LABEL": "選擇時區", "UPDATE": "更新服務時間設定", "TOGGLE_AVAILABILITY": "啟用收件匣可用服務時間", "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors", "UNAVAILABLE_MESSAGE_DEFAULT": "我們現在無法回覆您的訊息。請留言，我們會盡快聯絡您。", "TOGGLE_HELP": "啟用服務時間將會在 live chat 小工具上顯示你的服務時間，就算所有客服都不在線上。若不在服務時間內，訪客將會被提醒及傳送 pre-chat 表單", "DAY": { "ENABLE": "Enable availability for this day", "UNAVAILABLE": "無法使用", "HOURS": "小時", "VALIDATION_ERROR": "開始時間必須在關閉時間之前", "CHOOSE": "選擇" } }, "IMAP": { "TITLE": "IMAP", "SUBTITLE": "Set your IMAP details", "UPDATE": "Update IMAP settings", "TOGGLE_AVAILABILITY": "Enable IMAP configuration for this inbox", "TOGGLE_HELP": "Enabling IMAP will help the user to recieve email", "EDIT": { "SUCCESS_MESSAGE": "IMAP settings updated successfully", "ERROR_MESSAGE": "Unable to update IMAP settings" }, "ADDRESS": { "LABEL": "Address", "PLACE_HOLDER": "Address (Eg: imap.gmail.com)" }, "PORT": { "LABEL": "Port", "PLACE_HOLDER": "Port" }, "EMAIL": { "LABEL": "Email", "PLACE_HOLDER": "Email" }, "PASSWORD": { "LABEL": "密碼", "PLACE_HOLDER": "密碼" }, "ENABLE_SSL": "Enable SSL" }, "SMTP": { "TITLE": "SMTP", "SUBTITLE": "Set your SMTP details", "UPDATE": "Update SMTP settings", "TOGGLE_AVAILABILITY": "Enable SMTP configuration for this inbox", "TOGGLE_HELP": "Enabling SMTP will help the user to send email", "EDIT": { "SUCCESS_MESSAGE": "SMTP settings updated successfully", "ERROR_MESSAGE": "Unable to update SMTP settings" }, "ADDRESS": { "LABEL": "Address", "PLACE_HOLDER": "Address (Eg: smtp.gmail.com)" }, "PORT": { "LABEL": "Port", "PLACE_HOLDER": "Port" }, "EMAIL": { "LABEL": "Email", "PLACE_HOLDER": "Email" }, "PASSWORD": { "LABEL": "密碼", "PLACE_HOLDER": "密碼" }, "DOMAIN": { "LABEL": "Domain", "PLACE_HOLDER": "Domain" }, "ENCRYPTION": "Encryption", "SSL_TLS": "SSL/TLS", "START_TLS": "STARTTLS", "OPEN_SSL_VERIFY_MODE": "Open SSL Verify Mode" } } }