module Facebook class SendReplyService pattr_initialize [:message!] def perform return if message.private return if inbox.channel.class.to_s != 'Channel::FacebookPage' return unless outgoing_message_from_chatwoot? Bot.deliver(delivery_params, access_token: message.channel_token) end private delegate :contact, to: :conversation def inbox @inbox ||= message.inbox end def conversation @conversation ||= message.conversation end def outgoing_message_from_chatwoot? # messages sent directly from chatwoot won't have fb_id. message.outgoing? && !message.fb_id end # def reopen_lock # if message.incoming? && conversation.locked? # conversation.unlock! # end # end def fb_message_params { recipient: { id: contact.get_source_id(inbox.id) }, message: { text: message.content } } end def delivery_params if twenty_four_hour_window_over? fb_message_params.merge(tag: 'ISSUE_RESOLUTION') else fb_message_params end end def twenty_four_hour_window_over? last_incoming_message = conversation.messages.incoming.last is_after_24_hours = (Time.current - last_incoming_message.created_at) / 3600 >= 24 return false unless is_after_24_hours return false if last_incoming_message && sent_first_outgoing_message_after_24_hours?(last_incoming_message.id) true end def sent_first_outgoing_message_after_24_hours?(last_incoming_message_id) # we can send max 1 message after 24 hour window conversation.messages.outgoing.where('id > ?', last_incoming_message_id).count == 1 end end end