class CsatSurveys::ResponseBuilder pattr_initialize [:message] def perform raise 'Invalid Message' unless message.input_csat? conversation = message.conversation rating = message.content_attributes.dig('submitted_values', 'csat_survey_response', 'rating') feedback_message = message.content_attributes.dig('submitted_values', 'csat_survey_response', 'feedback_message') return if rating.blank? process_csat_response(conversation, rating, feedback_message) end private def process_csat_response(conversation, rating, feedback_message) csat_survey_response = message.csat_survey_response || CsatSurveyResponse.new( message_id: message.id, account_id: message.account_id, conversation_id: message.conversation_id, contact_id: conversation.contact_id, assigned_agent: conversation.assignee ) csat_survey_response.rating = rating csat_survey_response.feedback_message = feedback_message csat_survey_response.save! csat_survey_response end end