{ "CANNED_MGMT": { "HEADER": "Canned Responses", "HEADER_BTN_TXT": "Add Canned Response", "LOADING": "Fetching Canned Responses", "SEARCH_404": "There are no items matching this query", "SIDEBAR_TXT": "

Canned Responses

Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation.

For creating a Canned Response, just click on the Add Canned Response. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button

Canned responses are used with the help of Short Codes. Agents can access canned responses while on a chat by typing '/' followed by the short code.

", "LIST": { "404": "There are no canned responses available in this account.", "TITLE": "Manage canned responses", "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.", "TABLE_HEADER": [ "Short Code", "Content", "Actions" ] }, "ADD": { "TITLE": "Add Canned Response", "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "SHORT_CODE": { "LABEL": "Short Code", "PLACEHOLDER": "Please enter a short code", "ERROR": "Short Code is required" }, "CONTENT": { "LABEL": "Content", "PLACEHOLDER": "Please enter a content", "ERROR": "Content is required" }, "SUBMIT": "Submit" }, "API": { "SUCCESS_MESSAGE": "Canned Response added successfully", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" } }, "EDIT": { "TITLE": "Edit Canned Response", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "SHORT_CODE": { "LABEL": "Short Code", "PLACEHOLDER": "Please enter a shortcode", "ERROR": "Short Code is required" }, "CONTENT": { "LABEL": "Content", "PLACEHOLDER": "Please enter a content", "ERROR": "Content is required" }, "SUBMIT": "Submit" }, "BUTTON_TEXT": "Edit", "API": { "SUCCESS_MESSAGE": "Canned Response updated successfully", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" } }, "DELETE": { "BUTTON_TEXT": "Delete", "API": { "SUCCESS_MESSAGE": "Canned response deleted successfully", "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later" }, "CONFIRM": { "TITLE": "Confirm Deletion", "MESSAGE": "Are you sure to delete ", "YES": "Yes, Delete ", "NO": "No, Keep " } } } }