require 'rails_helper' RSpec.describe SupportMailbox, type: :mailbox do include ActionMailbox::TestHelper describe 'add mail as a new ticket in the email inbox' do let(:account) { create(:account) } let(:agent) { create(:user, email: 'agent1@example.com', account: account) } let!(:channel_email) { create(:channel_email, account: account) } let(:support_mail) { create_inbound_email_from_fixture('support.eml') } let(:described_subject) { described_class.receive support_mail } let(:serialized_attributes) do %w[bcc cc content_type date from html_content in_reply_to message_id multipart number_of_attachments subject text_content to] end let(:conversation) { Conversation.where(inbox_id: channel_email.inbox).last } before do # this email is hardcoded in the support.eml, that's why we are updating this channel_email.email = 'care@example.com' channel_email.save end describe 'covers basic ticket creation' do before do described_subject end it 'create the conversation in the inbox of the email channel' do expect(conversation.inbox.id).to eq(channel_email.inbox.id) expect(conversation.additional_attributes['source']).to eq('email') expect(conversation.contact.email).to eq(support_mail.mail.from.first) end it 'create a new contact as the sender of the email' do email_sender = Mail::Address.new(support_mail.mail[:from].value).name expect(conversation.messages.last.sender.email).to eq(support_mail.mail.from.first) expect(conversation.contact.name).to eq(email_sender) end it 'add the mail content as new message on the conversation' do expect(conversation.messages.last.content).to eq("Let's talk about these images:") end it 'add the attachments' do expect(conversation.messages.last.attachments.count).to eq(2) end it 'have proper content_attributes with details of email' do expect(conversation.messages.last.content_attributes[:email].keys).to eq(serialized_attributes) end it 'set proper content_type' do expect(conversation.messages.last.content_type).to eq('incoming_email') end end describe 'Sender without name' do let(:support_mail_without_sender_name) { create_inbound_email_from_fixture('support_without_sender_name.eml') } let(:described_subject) { described_class.receive support_mail_without_sender_name } it 'create a new contact with the email' do described_subject email_sender = support_mail_without_sender_name.mail.from.first.split('@').first expect(conversation.messages.last.sender.email).to eq(support_mail.mail.from.first) expect(conversation.contact.name).to eq(email_sender) end end describe 'Sender with upcase mail address' do let(:support_mail_without_sender_name) { create_inbound_email_from_fixture('support_without_sender_name.eml') } let(:described_subject) { described_class.receive support_mail_without_sender_name } it 'create a new inbox with the email case insensitive' do described_subject expect(conversation.inbox.id).to eq(channel_email.inbox.id) end end describe 'handle inbox contacts' do let(:contact) { create(:contact, account: account, email: support_mail.mail.from.first) } let(:contact_inbox) { create(:contact_inbox, inbox: channel_email.inbox, contact: contact) } it 'does not create new contact if that contact exists in the inbox' do # making sure we have a contact already present expect(contact_inbox.contact.email).to eq(support_mail.mail.from.first) described_subject expect(conversation.messages.last.sender.id).to eq(contact.id) end end describe 'group email sender' do let(:group_sender_support_mail) { create_inbound_email_from_fixture('group_sender_support.eml') } let(:described_subject) { described_class.receive group_sender_support_mail } before do # this email is hardcoded eml fixture file that's why we are updating this channel_email.email = 'support@chatwoot.com' channel_email.save end it 'create new contact with original sender' do described_subject email_sender = Mail::Address.new(group_sender_support_mail.mail[:from].value).name expect(conversation.contact.email).to eq(group_sender_support_mail.mail['X-Original-Sender'].value) expect(conversation.contact.name).to eq(email_sender) end end describe 'when mail has in reply to email' do let(:reply_mail_without_uuid) { create_inbound_email_from_fixture('reply_mail_without_uuid.eml') } let(:described_subject) { described_class.receive reply_mail_without_uuid } let(:email_channel) { create(:channel_email, email: 'test@example.com', account: account) } before do email_channel reply_mail_without_uuid.mail['In-Reply-To'] = 'conversation/6bdc3f4d-0bec-4515-a284-5d916fdde489/messages/123' end it 'create channel with reply to mail' do described_subject conversation_1 = Conversation.last expect(conversation_1.messages.last.content).to eq("Let's talk about these images:") expect(conversation_1.additional_attributes['in_reply_to']).to eq('conversation/6bdc3f4d-0bec-4515-a284-5d916fdde489/messages/123') end it 'append message to email conversation with same in reply to' do described_subject conversation_1 = Conversation.last expect(conversation_1.messages.last.content).to eq("Let's talk about these images:") expect(conversation_1.additional_attributes['in_reply_to']).to eq('conversation/6bdc3f4d-0bec-4515-a284-5d916fdde489/messages/123') expect(conversation_1.messages.count).to eq(1) reply_mail_without_uuid.mail['In-Reply-To'] = 'conversation/6bdc3f4d-0bec-4515-a284-5d916fdde489/messages/123' described_class.receive reply_mail_without_uuid expect(conversation_1.messages.last.content).to eq("Let's talk about these images:") expect(conversation_1.additional_attributes['in_reply_to']).to eq('conversation/6bdc3f4d-0bec-4515-a284-5d916fdde489/messages/123') expect(conversation_1.messages.count).to eq(2) end end end end