class ActionService def initialize(conversation) @conversation = conversation.reload end def mute_conversation(_params) @conversation.mute! end def snooze_conversation(_params) @conversation.snoozed! end def resolve_conversation(_params) @conversation.resolved! end def change_status(status) @conversation.update!(status: status[0]) end def add_label(labels) return if labels.empty? @conversation.reload.add_labels(labels) end def assign_agent(agent_ids = []) return unless agent_belongs_to_inbox?(agent_ids) @agent = @account.users.find_by(id: agent_ids) @conversation.update!(assignee_id: @agent.id) if @agent.present? end def remove_label(labels) return if labels.empty? labels = @conversation.label_list - labels @conversation.update(label_list: labels) end def assign_team(team_ids = []) return unassign_team if team_ids[0].zero? return unless team_belongs_to_account?(team_ids) @conversation.update!(team_id: team_ids[0]) end def remove_assigned_team(_params) @conversation.update!(team_id: nil) end def send_email_transcript(emails) emails.each do |email| ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later end end private def agent_belongs_to_inbox?(agent_ids) member_ids = @conversation.inbox.members.pluck(:user_id) assignable_agent_ids = member_ids + @account.administrators.ids assignable_agent_ids.include?(agent_ids[0]) end def team_belongs_to_account?(team_ids) @account.team_ids.include?(team_ids[0]) end def conversation_a_tweet? return false if @conversation.additional_attributes.blank? @conversation.additional_attributes['type'] == 'tweet' end end