feat: Link to a message

.env.example

@@ -60,10 +60,9 @@ MAILER_SENDER_EMAIL=Chatwoot <accounts@chatwoot.com>
 
 #SMTP domain key is set up for HELO checking
 SMTP_DOMAIN=chatwoot.com
-# Set the value to "mailhog" if using docker-compose for development environments,
+# the default value is set "mailhog" and is used by docker-compose for development environments,
 # Set the value as "localhost" or your SMTP address in other environments
-# If SMTP_ADDRESS is empty, Chatwoot would try to use sendmail(postfix)
+SMTP_ADDRESS=mailhog
-SMTP_ADDRESS=
 SMTP_PORT=1025
 SMTP_USERNAME=
 SMTP_PASSWORD=

.gitignore

@@ -60,5 +60,3 @@ test/cypress/videos/*
 
 /config/master.key
 /config/*.enc
-
-.vscode/settings.json

.rubocop.yml

@@ -16,6 +16,7 @@ Metrics/ClassLength:
     - 'app/models/message.rb'
     - 'app/builders/messages/facebook/message_builder.rb'
     - 'app/controllers/api/v1/accounts/contacts_controller.rb'
+    - 'app/controllers/api/v1/accounts/conversations_controller.rb'
     - 'app/listeners/action_cable_listener.rb'
     - 'app/models/conversation.rb'
 RSpec/ExampleLength:

.vscode/settings.json

@@ -1 +0,0 @@
-{}

Gemfile

@@ -4,7 +4,7 @@ ruby '3.0.4'
 
 ##-- base gems for rails --##
 gem 'rack-cors', require: 'rack/cors'
-gem 'rails', '~> 6.1', '>= 6.1.6.1'
+gem 'rails', '~>6.1'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -56,7 +56,7 @@ gem 'activerecord-import'
 gem 'dotenv-rails'
 gem 'foreman'
 gem 'puma'
-gem 'webpacker', '~> 5.4', '>= 5.4.3'
+gem 'webpacker', '~> 5.x'
 # metrics on heroku
 gem 'barnes'
 
@@ -94,7 +94,7 @@ gem 'ddtrace'
 gem 'elastic-apm'
 gem 'newrelic_rpm'
 gem 'scout_apm'
-gem 'sentry-rails', '~> 5.3', '>= 5.3.1'
+gem 'sentry-rails', '~> 5.3'
 gem 'sentry-ruby', '~> 5.3'
 gem 'sentry-sidekiq', '~> 5.3'
 
@@ -175,7 +175,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails', '~> 5.0.3'
+  gem 'rspec-rails', '~> 5.0.0'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

Gemfile.lock

@@ -398,7 +398,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
-    loofah (2.19.1)
+    loofah (2.18.0)
       crass (~> 1.0.2)
       nokogiri (>= 1.5.9)
     mail (2.7.1)
@@ -427,14 +427,14 @@ GEM
     netrc (0.11.0)
     newrelic_rpm (8.9.0)
     nio4r (2.5.8)
-    nokogiri (1.13.10)
+    nokogiri (1.13.9)
       mini_portile2 (~> 2.8.0)
       racc (~> 1.4)
-    nokogiri (1.13.10-arm64-darwin)
+    nokogiri (1.13.9-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.13.10-x86_64-darwin)
+    nokogiri (1.13.9-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.13.10-x86_64-linux)
+    nokogiri (1.13.9-x86_64-linux)
       racc (~> 1.4)
     oauth (0.5.10)
     orm_adapter (0.5.0)
@@ -459,7 +459,7 @@ GEM
     pundit (2.2.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.6.1)
+    racc (1.6.0)
     rack (2.2.4)
     rack-attack (6.6.1)
       rack (>= 1.0, < 3)
@@ -488,8 +488,8 @@ GEM
     rails-dom-testing (2.0.3)
       activesupport (>= 4.2.0)
       nokogiri (>= 1.6)
-    rails-html-sanitizer (1.4.4)
+    rails-html-sanitizer (1.4.3)
-      loofah (~> 2.19, >= 2.19.1)
+      loofah (~> 2.3)
     railties (6.1.6.1)
       actionpack (= 6.1.6.1)
       activesupport (= 6.1.6.1)
@@ -765,12 +765,12 @@ DEPENDENCIES
   rack-attack
   rack-cors
   rack-timeout
-  rails (~> 6.1, >= 6.1.6.1)
+  rails (~> 6.1)
   redis
   redis-namespace
   responders
   rest-client
-  rspec-rails (~> 5.0.3)
+  rspec-rails (~> 5.0.0)
   rspec_junit_formatter
   rubocop
   rubocop-performance
@@ -778,7 +778,7 @@ DEPENDENCIES
   rubocop-rspec
   scout_apm
   seed_dump
-  sentry-rails (~> 5.3, >= 5.3.1)
+  sentry-rails (~> 5.3)
   sentry-ruby (~> 5.3)
   sentry-sidekiq (~> 5.3)
   shoulda-matchers
@@ -799,7 +799,7 @@ DEPENDENCIES
   valid_email2
   web-console
   webmock
-  webpacker (~> 5.4, >= 5.4.3)
+  webpacker (~> 5.x)
   webpush
   wisper (= 2.0.0)
   working_hours

app.json

@@ -41,24 +41,16 @@
   "formation": {
     "web": {
       "quantity": 1,
-      "size": "basic"
+      "size": "FREE"
     },
     "worker": {
       "quantity": 1,
-      "size": "basic"
+      "size": "FREE"
     }
   },
   "stack": "heroku-20",
   "image": "heroku/ruby",
-  "addons": [
+  "addons": [ "heroku-redis", "heroku-postgresql"],
-    {
-      "plan": "heroku-redis:mini"
-    },
-    {
-      "plan": "heroku-postgresql:mini"
-    }
-  ],
-  "stack": "heroku-20",
   "buildpacks": [
     {
       "url": "heroku/ruby"

app/builders/conversation_builder.rb

@@ -1,40 +0,0 @@
-class ConversationBuilder
-  pattr_initialize [:params!, :contact_inbox!]
-
-  def perform
-    look_up_exising_conversation || create_new_conversation
-  end
-
-  private
-
-  def look_up_exising_conversation
-    return unless @contact_inbox.inbox.lock_to_single_conversation?
-
-    @contact_inbox.conversations.last
-  end
-
-  def create_new_conversation
-    ::Conversation.create!(conversation_params)
-  end
-
-  def conversation_params
-    additional_attributes = params[:additional_attributes]&.permit! || {}
-    custom_attributes = params[:custom_attributes]&.permit! || {}
-    status = params[:status].present? ? { status: params[:status] } : {}
-
-    # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases
-    # commenting this out to see if there are any errors, if not we can remove this in subsequent releases
-    # status = { status: 'pending' } if status[:status] == 'bot'
-    {
-      account_id: @contact_inbox.inbox.account_id,
-      inbox_id: @contact_inbox.inbox_id,
-      contact_id: @contact_inbox.contact_id,
-      contact_inbox_id: @contact_inbox.id,
-      additional_attributes: additional_attributes,
-      custom_attributes: custom_attributes,
-      snoozed_until: params[:snoozed_until],
-      assignee_id: params[:assignee_id],
-      team_id: params[:team_id]
-    }.merge(status)
-  end
-end

app/builders/messages/messenger/message_builder.rb

@@ -46,7 +46,6 @@ class Messages::Messenger::MessageBuilder
   end
 
   def update_attachment_file_type(attachment)
-    return if @message.reload.attachments.blank?
     return unless attachment.file_type == 'share' || attachment.file_type == 'story_mention'
 
     attachment.file_type = file_type(attachment.file&.content_type)
@@ -63,7 +62,6 @@ class Messages::Messenger::MessageBuilder
     story_sender = result['from']['username']
     message.content_attributes[:story_sender] = story_sender
     message.content_attributes[:story_id] = story_id
-    message.content_attributes[:image_type] = 'story_mention'
     message.content = I18n.t('conversations.messages.instagram_story_content', story_sender: story_sender)
     message.save!
   end
@@ -76,7 +74,6 @@ class Messages::Messenger::MessageBuilder
     raise
   rescue Koala::Facebook::ClientError => e
     # The exception occurs when we are trying fetch the deleted story or blocked story.
-    @message.attachments.destroy_all
     @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
     Rails.logger.error e
     {}

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -2,7 +2,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
   def index
     @conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id)
   end
 
   private

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -24,7 +24,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def create
     ActiveRecord::Base.transaction do
-      @conversation = ConversationBuilder.new(params: params, contact_inbox: @contact_inbox).perform
+      @conversation = ::Conversation.create!(conversation_params)
       Messages::MessageBuilder.new(Current.user, @conversation, params[:message]).perform if params[:message].present?
     end
   end
@@ -75,13 +75,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def update_last_seen
-    update_last_seen_on_conversation(DateTime.now.utc, assignee?)
+    # rubocop:disable Rails/SkipsModelValidations
-  end
+    @conversation.update_column(:agent_last_seen_at, DateTime.now.utc)
-
+    @conversation.update_column(:assignee_last_seen_at, DateTime.now.utc) if assignee?
-  def unread
+    # rubocop:enable Rails/SkipsModelValidations
-    last_incoming_message = @conversation.messages.incoming.last
-    last_seen_at = last_incoming_message.created_at - 1.second if last_incoming_message.present?
-    update_last_seen_on_conversation(last_seen_at, true)
   end
 
   def custom_attributes
@@ -91,18 +88,9 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   private
 
-  def update_last_seen_on_conversation(last_seen_at, update_assignee)
-    # rubocop:disable Rails/SkipsModelValidations
-    @conversation.update_column(:agent_last_seen_at, last_seen_at)
-    @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present?
-    # rubocop:enable Rails/SkipsModelValidations
-  end
-
   def set_conversation_status
-    # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases
+    status = params[:status] == 'bot' ? 'pending' : params[:status]
-    # commenting this out to see if there are any errors, if not we can remove this in subsequent releases
+    @conversation.status = status
-    # status = params[:status] == 'bot' ? 'pending' : params[:status]
-    @conversation.status = params[:status]
     @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]
   end
 
@@ -154,11 +142,31 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     ).perform
   end
 
+  def conversation_params
+    additional_attributes = params[:additional_attributes]&.permit! || {}
+    custom_attributes = params[:custom_attributes]&.permit! || {}
+    status = params[:status].present? ? { status: params[:status] } : {}
+
+    # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases
+    status = { status: 'pending' } if status[:status] == 'bot'
+    {
+      account_id: Current.account.id,
+      inbox_id: @contact_inbox.inbox_id,
+      contact_id: @contact_inbox.contact_id,
+      contact_inbox_id: @contact_inbox.id,
+      additional_attributes: additional_attributes,
+      custom_attributes: custom_attributes,
+      snoozed_until: params[:snoozed_until],
+      assignee_id: params[:assignee_id],
+      team_id: params[:team_id]
+    }.merge(status)
+  end
+
   def conversation_finder
-    @conversation_finder ||= ConversationFinder.new(Current.user, params)
+    @conversation_finder ||= ConversationFinder.new(current_user, params)
   end
 
   def assignee?
-    @conversation.assignee_id? && Current.user == @conversation.assignee
+    @conversation.assignee_id? && current_user == @conversation.assignee
   end
 end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -113,8 +113,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
 
   def inbox_attributes
     [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
-     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
+     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved]
-     :lock_to_single_conversation]
   end
 
   def permitted_params(channel_attributes = [])

app/controllers/api/v1/accounts/portals_controller.rb

@@ -21,7 +21,6 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def create
     @portal = Current.account.portals.build(portal_params)
-    @portal.custom_domain = parsed_custom_domain
     @portal.save!
     process_attached_logo
   end
@@ -29,7 +28,6 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   def update
     ActiveRecord::Base.transaction do
       @portal.update!(portal_params) if params[:portal].present?
-      # @portal.custom_domain = parsed_custom_domain
       process_attached_logo
     rescue StandardError => e
       Rails.logger.error e
@@ -75,9 +73,4 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   def set_current_page
     @current_page = params[:page] || 1
   end
-
-  def parsed_custom_domain
-    domain = URI.parse(@portal.custom_domain)
-    domain.is_a?(URI::HTTP) ? domain.host : @portal.custom_domain
-  end
 end

app/controllers/api/v1/profiles_controller.rb

@@ -18,10 +18,6 @@ class Api::V1::ProfilesController < Api::BaseController
     head :ok
   end
 
-  def auto_offline
-    @user.account_users.find_by!(account_id: auto_offline_params[:account_id]).update!(auto_offline: auto_offline_params[:auto_offline] || false)
-  end
-
   def availability
     @user.account_users.find_by!(account_id: availability_params[:account_id]).update!(availability: availability_params[:availability])
   end
@@ -41,10 +37,6 @@ class Api::V1::ProfilesController < Api::BaseController
     params.require(:profile).permit(:account_id, :availability)
   end
 
-  def auto_offline_params
-    params.require(:profile).permit(:account_id, :auto_offline)
-  end
-
   def profile_params
     params.require(:profile).permit(
       :email,

app/controllers/api/v1/widget/base_controller.rb

@@ -50,9 +50,7 @@ class Api::V1::Widget::BaseController < ApplicationController
   end
 
   def contact_name
-    return if @contact.email.present? || @contact.phone_number.present? || @contact.identifier.present?
+    params[:contact][:name] || contact_email.split('@')[0] if contact_email.present?
-
-    permitted_params.dig(:contact, :name) || (contact_email.split('@')[0] if contact_email.present?)
   end
 
   def contact_phone_number

app/controllers/dashboard_controller.rb

@@ -16,7 +16,8 @@ class DashboardController < ActionController::Base
     @global_config = GlobalConfig.get(
       'LOGO', 'LOGO_THUMBNAIL',
       'INSTALLATION_NAME',
-      'WIDGET_BRAND_URL', 'TERMS_URL',
+      'WIDGET_BRAND_URL',
+      'TERMS_URL',
       'PRIVACY_URL',
       'DISPLAY_MANIFEST',
       'CREATE_NEW_ACCOUNT_FROM_DASHBOARD',
@@ -24,12 +25,12 @@ class DashboardController < ActionController::Base
       'API_CHANNEL_NAME',
       'API_CHANNEL_THUMBNAIL',
       'ANALYTICS_TOKEN',
+      'ANALYTICS_HOST',
       'DIRECT_UPLOADS_ENABLED',
       'HCAPTCHA_SITE_KEY',
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
-      'DEPLOYMENT_ENV',
+      'DEPLOYMENT_ENV'
-      'CSML_EDITOR_HOST'
     ).merge(app_config)
   end
 

app/controllers/platform/api/v1/accounts_controller.rb

@@ -1,7 +1,8 @@
 class Platform::Api::V1::AccountsController < PlatformController
   def create
-    @resource = Account.create!(account_params)
+    @resource = Account.new(account_params)
     update_resource_features
+    @resource.save!
     @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
   end
 

app/finders/conversation_finder.rb

@@ -56,6 +56,7 @@ class ConversationFinder
     filter_by_team if @team
     filter_by_labels if params[:labels]
     filter_by_query if params[:q]
+    filter_by_reply_status
   end
 
   def set_inboxes
@@ -75,9 +76,12 @@ class ConversationFinder
   end
 
   def find_all_conversations
+    if params[:conversation_type] == 'mention'
+      conversation_ids = current_account.mentions.where(user: current_user).pluck(:conversation_id)
+      @conversations = current_account.conversations.where(id: conversation_ids)
+    else
       @conversations = current_account.conversations.where(inbox_id: @inbox_ids)
-    filter_by_conversation_type if params[:conversation_type]
+    end
-    @conversations
   end
 
   def filter_by_assignee_type
@@ -92,15 +96,8 @@ class ConversationFinder
     @conversations
   end
 
-  def filter_by_conversation_type
+  def filter_by_reply_status
-    case @params[:conversation_type]
+    @conversations = @conversations.where(first_reply_created_at: nil) if params[:reply_status] == 'unattended'
-    when 'mention'
-      conversation_ids = current_account.mentions.where(user: current_user).pluck(:conversation_id)
-      @conversations = @conversations.where(id: conversation_ids)
-    when 'unattended'
-      @conversations = @conversations.where(first_reply_created_at: nil)
-    end
-    @conversations
   end
 
   def filter_by_query

app/finders/message_finder.rb

@@ -20,13 +20,22 @@ class MessageFinder
     conversation_messages.where.not('private = ? OR message_type = ?', true, 2)
   end
 
-  def current_messages
+  def messages_in_desc_order
-    if @params[:after].present?
+    messages.reorder('created_at desc')
-      messages.reorder('created_at asc').where('id >= ?', @params[:before].to_i).limit(20)
-    elsif @params[:before].present?
-      messages.reorder('created_at desc').where('id < ?', @params[:before].to_i).limit(20).reverse
-    else
-      messages.reorder('created_at desc').limit(20).reverse
   end
+
+  def current_messages
+    messages_to_display = messages_in_desc_order
+
+    if @params[:before].present?
+      messages_to_display = messages_to_display.where('id < ?', @params[:before].to_i)
+
+      if @params[:after].present? && @params[:after].to_i < @params[:before].to_i - 25
+        messages_to_display = messages_to_display.where('id >= ?', @params[:after].to_i)
+        return messages_to_display.reverse
+      end
+    end
+
+    messages_to_display.limit(20).reverse
   end
 end

app/javascript/dashboard/api/auth.js

@@ -144,12 +144,6 @@ export default {
     });
   },
 
-  updateAutoOffline(accountId, autoOffline = false) {
-    return axios.post(endPoints('autoOffline').url, {
-      profile: { account_id: accountId, auto_offline: autoOffline },
-    });
-  },
-
   deleteAvatar() {
     return axios.delete(endPoints('deleteAvatar').url);
   },

app/javascript/dashboard/api/endPoints.js

@@ -16,9 +16,6 @@ const endPoints = {
   availabilityUpdate: {
     url: '/api/v1/profile/availability',
   },
-  autoOffline: {
-    url: '/api/v1/profile/auto_offline',
-  },
   logout: {
     url: 'auth/sign_out',
   },

app/javascript/dashboard/api/inbox/conversation.js

@@ -68,10 +68,6 @@ class ConversationApi extends ApiClient {
     return axios.post(`${this.url}/${id}/update_last_seen`);
   }
 
-  markMessagesUnread({ id }) {
-    return axios.post(`${this.url}/${id}/unread`);
-  }
-
   toggleTyping({ conversationId, status, isPrivate }) {
     return axios.post(`${this.url}/${conversationId}/toggle_typing_status`, {
       typing_status: status,

app/javascript/dashboard/api/inbox/message.js

@@ -75,9 +75,9 @@ class MessageApi extends ApiClient {
     return axios.delete(`${this.url}/${conversationID}/messages/${messageId}`);
   }
 
-  getPreviousMessages({ conversationId, before }) {
+  getPreviousMessages({ conversationId, after, before }) {
     return axios.get(`${this.url}/${conversationId}/messages`, {
-      params: { before },
+      params: { after, before },
     });
   }
 }

app/javascript/dashboard/api/inboxes.js

@@ -13,16 +13,6 @@ class Inboxes extends ApiClient {
   deleteInboxAvatar(inboxId) {
     return axios.delete(`${this.url}/${inboxId}/avatar`);
   }
-
-  getAgentBot(inboxId) {
-    return axios.get(`${this.url}/${inboxId}/agent_bot`);
-  }
-
-  setAgentBot(inboxId, botId) {
-    return axios.post(`${this.url}/${inboxId}/set_agent_bot`, {
-      agent_bot: botId,
-    });
-  }
 }
 
 export default new Inboxes();

app/javascript/dashboard/api/specs/inboxes.spec.js

@@ -11,8 +11,6 @@ describe('#InboxesAPI', () => {
     expect(inboxesAPI).toHaveProperty('update');
     expect(inboxesAPI).toHaveProperty('delete');
     expect(inboxesAPI).toHaveProperty('getCampaigns');
-    expect(inboxesAPI).toHaveProperty('getAgentBot');
-    expect(inboxesAPI).toHaveProperty('setAgentBot');
   });
   describeWithAPIMock('API calls', context => {
     it('#getCampaigns', () => {

app/javascript/dashboard/api/testimonials.js

@@ -1,6 +0,0 @@
-/* global axios */
-import wootConstants from 'dashboard/constants';
-
-export const getTestimonialContent = () => {
-  return axios.get(wootConstants.TESTIMONIAL_URL);
-};

app/javascript/dashboard/assets/scss/_foundation-settings.scss

@@ -74,8 +74,8 @@ Tahoma,
 Arial,
 sans-serif;
 $body-antialiased: true;
-$global-margin: $space-small;
+$global-margin: $space-one;
-$global-padding: $space-micro;
+$global-padding: $space-one;
 $global-weight-normal: normal;
 $global-weight-bold: bold;
 $global-radius: 0;

app/javascript/dashboard/assets/scss/_woot.scss

@@ -20,24 +20,6 @@
 
 @include foundation-everything($flex: true);
 
-@include foundation-prototype-text-utilities;
-@include foundation-prototype-text-transformation;
-@include foundation-prototype-text-decoration;
-@include foundation-prototype-font-styling;
-@include foundation-prototype-list-style-type;
-@include foundation-prototype-rounded;
-@include foundation-prototype-bordered;
-@include foundation-prototype-shadow;
-@include foundation-prototype-separator;
-@include foundation-prototype-overflow;
-@include foundation-prototype-display;
-@include foundation-prototype-position;
-@include foundation-prototype-border-box;
-@include foundation-prototype-border-none;
-@include foundation-prototype-sizing;
-@include foundation-prototype-spacing;
-
-
 @import 'typography';
 @import 'layout';
 @import 'animations';

app/javascript/dashboard/assets/scss/widgets/_buttons.scss

@@ -155,20 +155,12 @@ $default-button-height: 4.0rem;
   // Sizes
   &.tiny {
     height: var(--space-medium);
-
-    .icon+.button__content {
-      padding-left: var(--space-micro);
-    }
   }
 
   &.small {
     height: var(--space-large);
     padding-bottom: var(--space-smaller);
     padding-top: var(--space-smaller);
-
-    .icon+.button__content {
-      padding-left: var(--space-smaller);
-    }
   }
 
   &.large {
@@ -198,10 +190,6 @@ $default-button-height: 4.0rem;
     height: auto;
     margin: 0;
     padding: 0;
-
-    &:hover {
-      text-decoration: underline;
-    }
   }
 
 }

app/javascript/dashboard/assets/scss/widgets/_sidemenu.scss

@@ -59,8 +59,12 @@
 
 .hamburger--menu {
   cursor: pointer;
-  display: block;
+  display: none;
   margin-right: $space-normal;
+
+  @media screen and (max-width: 1200px) {
+    display: block;
+  }
 }
 
 .header--icon {

app/javascript/dashboard/components/ChatList.vue

@@ -102,7 +102,6 @@
       @assign-agent="onAssignAgent"
       @update-conversations="onUpdateConversations"
       @assign-labels="onAssignLabels"
-      @assign-team="onAssignTeamsForBulk"
     />
     <div
       ref="activeConversation"
@@ -126,7 +125,6 @@
         @assign-label="onAssignLabels"
         @update-conversation-status="toggleConversationStatus"
         @context-menu-toggle="onContextMenuToggle"
-        @mark-as-unread="markAsUnread"
       />
 
       <div v-if="chatListLoading" class="text-center">
@@ -186,11 +184,6 @@ import {
   hasPressedAltAndJKey,
   hasPressedAltAndKKey,
 } from 'shared/helpers/KeyboardHelpers';
-import { conversationListPageURL } from '../helper/URLHelper';
-import {
-  isOnMentionsView,
-  isOnUnattendedView,
-} from '../store/modules/conversations/helpers/actionHelpers';
 
 export default {
   components: {
@@ -339,15 +332,14 @@ export default {
         status: this.activeStatus,
         page: this.currentPage + 1,
         labels: this.label ? [this.label] : undefined,
-        teamId: this.teamId || undefined,
+        teamId: this.teamId ? this.teamId : undefined,
-        conversationType: this.conversationType || undefined,
+        conversationType: this.conversationType
+          ? this.conversationType
+          : undefined,
         folders: this.hasActiveFolders ? this.savedFoldersValue : undefined,
       };
     },
     pageTitle() {
-      if (this.hasAppliedFilters) {
-        return this.$t('CHAT_LIST.TAB_HEADING');
-      }
       if (this.inbox.name) {
         return this.inbox.name;
       }
@@ -360,9 +352,6 @@ export default {
       if (this.conversationType === 'mention') {
         return this.$t('CHAT_LIST.MENTION_HEADING');
       }
-      if (this.conversationType === 'unattended') {
-        return this.$t('CHAT_LIST.UNATTENDED_HEADING');
-      }
       if (this.hasActiveFolders) {
         return this.activeFolder.name;
       }
@@ -442,6 +431,9 @@ export default {
   },
   methods: {
     onApplyFilter(payload) {
+      if (this.$route.name !== 'home') {
+        this.$router.push({ name: 'home' });
+      }
       this.resetBulkActions();
       this.foldersQuery = filterQueryGenerator(payload);
       this.$store.dispatch('conversationPage/reset');
@@ -644,35 +636,6 @@ export default {
         this.showAlert(this.$t('BULK_ACTION.ASSIGN_FAILED'));
       }
     },
-    async markAsUnread(conversationId) {
-      try {
-        await this.$store.dispatch('markMessagesUnread', {
-          id: conversationId,
-        });
-        const {
-          params: { accountId, inbox_id: inboxId, label, teamId },
-          name,
-        } = this.$route;
-        let conversationType = '';
-        if (isOnMentionsView({ route: { name } })) {
-          conversationType = 'mention';
-        } else if (isOnUnattendedView({ route: { name } })) {
-          conversationType = 'unattended';
-        }
-        this.$router.push(
-          conversationListPageURL({
-            accountId,
-            conversationType: conversationType,
-            customViewId: this.foldersId,
-            inboxId,
-            label,
-            teamId,
-          })
-        );
-      } catch (error) {
-        // Ignore error
-      }
-    },
     async onAssignTeam(team, conversationId = null) {
       try {
         await this.$store.dispatch('assignTeam', {
@@ -722,21 +685,6 @@ export default {
         this.showAlert(this.$t('BULK_ACTION.LABELS.ASSIGN_FAILED'));
       }
     },
-    async onAssignTeamsForBulk(team) {
-      try {
-        await this.$store.dispatch('bulkActions/process', {
-          type: 'Conversation',
-          ids: this.selectedConversations,
-          fields: {
-            team_id: team.id,
-          },
-        });
-        this.selectedConversations = [];
-        this.showAlert(this.$t('BULK_ACTION.TEAMS.ASSIGN_SUCCESFUL'));
-      } catch (err) {
-        this.showAlert(this.$t('BULK_ACTION.TEAMS.ASSIGN_FAILED'));
-      }
-    },
     async onUpdateConversations(status) {
       try {
         await this.$store.dispatch('bulkActions/process', {

app/javascript/dashboard/components/SidemenuIcon.vue

@@ -1,12 +1,7 @@
 <template>
-  <woot-button
+  <button @click="onMenuItemClick">
-    size="small"
+    <fluent-icon class="hamburger--menu" icon="list" />
-    variant="clear"
+  </button>
-    color-scheme="secondary"
-    icon="list"
-    class="toggle-sidebar"
-    @click="onMenuItemClick"
-  />
 </template>
 
 <script>
@@ -21,8 +16,13 @@ export default {
 };
 </script>
 <style scoped lang="scss">
-.toggle-sidebar {
+.hamburger--menu {
-  margin-right: var(--space-small);
+  cursor: pointer;
-  margin-left: var(--space-minus-small);
+  display: none;
+  margin-right: var(--space-normal);
+
+  @media screen and (max-width: 1200px) {
+    display: block;
+  }
 }
 </style>

app/javascript/dashboard/components/layout/AvailabilityStatus.vue

@@ -18,35 +18,12 @@
       </woot-button>
     </woot-dropdown-item>
     <woot-dropdown-divider />
-    <woot-dropdown-item class="auto-offline--toggle">
-      <div class="info-wrap">
-        <fluent-icon
-          v-tooltip.right-start="$t('SIDEBAR.SET_AUTO_OFFLINE.INFO_TEXT')"
-          icon="info"
-          size="14"
-          class="info-icon"
-        />
-
-        <span class="auto-offline--text">
-          {{ $t('SIDEBAR.SET_AUTO_OFFLINE.TEXT') }}
-        </span>
-      </div>
-
-      <woot-switch
-        size="small"
-        class="auto-offline--switch"
-        :value="currentUserAutoOffline"
-        @input="updateAutoOffline"
-      />
-    </woot-dropdown-item>
-    <woot-dropdown-divider />
   </woot-dropdown-menu>
 </template>
 
 <script>
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
-import alertMixin from 'shared/mixins/alertMixin';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader';
@@ -64,7 +41,7 @@ export default {
     AvailabilityStatusBadge,
   },
 
-  mixins: [clickaway, alertMixin],
+  mixins: [clickaway],
 
   data() {
     return {
@@ -77,7 +54,6 @@ export default {
     ...mapGetters({
       getCurrentUserAvailability: 'getCurrentUserAvailability',
       currentAccountId: 'getCurrentAccountId',
-      currentUserAutoOffline: 'getCurrentUserAutoOffline',
     }),
     availabilityDisplayLabel() {
       const availabilityIndex = AVAILABILITY_STATUS_KEYS.findIndex(
@@ -109,30 +85,21 @@ export default {
     closeStatusMenu() {
       this.isStatusMenuOpened = false;
     },
-    updateAutoOffline(autoOffline) {
-      this.$store.dispatch('updateAutoOffline', {
-        accountId: this.currentAccountId,
-        autoOffline,
-      });
-    },
     changeAvailabilityStatus(availability) {
+      const accountId = this.currentAccountId;
       if (this.isUpdating) {
         return;
       }
 
       this.isUpdating = true;
-      try {
+      this.$store
-        this.$store.dispatch('updateAvailability', {
+        .dispatch('updateAvailability', {
-          availability,
+          availability: availability,
-          account_id: this.currentAccountId,
+          account_id: accountId,
-        });
+        })
-      } catch (error) {
+        .finally(() => {
-        this.showAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.SET_AVAILABILITY_ERROR')
-        );
-      } finally {
           this.isUpdating = false;
-      }
+        });
     },
   },
 };
@@ -176,32 +143,4 @@ export default {
     align-items: baseline;
   }
 }
-
-.auto-offline--toggle {
-  align-items: center;
-  display: flex;
-  justify-content: space-between;
-  padding: var(--space-smaller) 0 var(--space-smaller) var(--space-small);
-  margin: 0;
-
-  .info-wrap {
-    display: flex;
-    align-items: center;
-  }
-
-  .info-icon {
-    margin-top: -1px;
-  }
-
-  .auto-offline--switch {
-    margin: -1px var(--space-micro) 0;
-  }
-
-  .auto-offline--text {
-    margin: 0 var(--space-smaller);
-    font-size: var(--font-size-mini);
-    font-weight: var(--font-weight-medium);
-    color: var(--s-700);
-  }
-}
 </style>

app/javascript/dashboard/components/layout/config/sidebarItems/conversations.js

@@ -16,8 +16,6 @@ const conversations = accountId => ({
     'conversation_through_mentions',
     'folder_conversations',
     'conversations_through_folders',
-    'conversation_unattended',
-    'conversation_through_unattended',
   ],
   menuItems: [
     {
@@ -35,13 +33,6 @@ const conversations = accountId => ({
       toState: frontendURL(`accounts/${accountId}/mentions/conversations`),
       toStateName: 'conversation_mentions',
     },
-    {
-      icon: 'mail-unread',
-      label: 'UNATTENDED_CONVERSATIONS',
-      key: 'conversation_unattended',
-      toState: frontendURL(`accounts/${accountId}/unattended/conversations`),
-      toStateName: 'conversation_unattended',
-    },
   ],
 });
 

app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js

@@ -1,4 +1,3 @@
-import { FEATURE_FLAGS } from '../../../../featureFlags';
 import { frontendURL } from '../../../../helper/URLHelper';
 
 const primaryMenuItems = accountId => [
@@ -14,7 +13,6 @@ const primaryMenuItems = accountId => [
     icon: 'book-contacts',
     key: 'contacts',
     label: 'CONTACTS',
-    featureFlag: FEATURE_FLAGS.CRM,
     toState: frontendURL(`accounts/${accountId}/contacts`),
     toStateName: 'contacts_dashboard',
     roles: ['administrator', 'agent'],
@@ -23,7 +21,6 @@ const primaryMenuItems = accountId => [
     icon: 'arrow-trending-lines',
     key: 'reports',
     label: 'REPORTS',
-    featureFlag: FEATURE_FLAGS.REPORTS,
     toState: frontendURL(`accounts/${accountId}/reports`),
     toStateName: 'settings_account_reports',
     roles: ['administrator'],
@@ -32,7 +29,6 @@ const primaryMenuItems = accountId => [
     icon: 'megaphone',
     key: 'campaigns',
     label: 'CAMPAIGNS',
-    featureFlag: FEATURE_FLAGS.CAMPAIGNS,
     toState: frontendURL(`accounts/${accountId}/campaigns`),
     toStateName: 'settings_account_campaigns',
     roles: ['administrator'],
@@ -41,7 +37,7 @@ const primaryMenuItems = accountId => [
     icon: 'library',
     key: 'helpcenter',
     label: 'HELP_CENTER.TITLE',
-    featureFlag: FEATURE_FLAGS.HELP_CENTER,
+    featureFlag: 'help_center',
     toState: frontendURL(`accounts/${accountId}/portals`),
     toStateName: 'default_portal_articles',
     roles: ['administrator'],

app/javascript/dashboard/components/layout/config/sidebarItems/settings.js

@@ -102,7 +102,6 @@ const settings = accountId => ({
       label: 'AGENT_BOTS',
       beta: true,
       hasSubMenu: false,
-      globalConfigFlag: 'csmlEditorHost',
       toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
       toStateName: 'agent_bots',
       featureFlag: FEATURE_FLAGS.AGENT_BOTS,

app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue

@@ -61,24 +61,6 @@
             </a>
           </router-link>
         </woot-dropdown-item>
-        <woot-dropdown-item v-if="currentUser.type === 'SuperAdmin'">
-          <a
-            href="/super_admin"
-            class="button small clear secondary"
-            target="_blank"
-            rel="noopener nofollow noreferrer"
-            @click="$emit('close')"
-          >
-            <fluent-icon
-              icon="content-settings"
-              size="14"
-              class="icon icon--font"
-            />
-            <span class="button__content">
-              {{ $t('SIDEBAR_ITEMS.SUPER_ADMIN_CONSOLE') }}
-            </span>
-          </a>
-        </woot-dropdown-item>
         <woot-dropdown-item>
           <woot-button
             variant="clear"
@@ -153,7 +135,7 @@ export default {
 .dropdown-pane {
   left: var(--space-slab);
   bottom: var(--space-larger);
-  min-width: 22rem;
+  min-width: 16.8rem;
-  z-index: var(--z-index-low);
+  z-index: var(--z-index-much-higher);
 }
 </style>

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -261,7 +261,14 @@ export default {
   width: 20rem;
   flex-shrink: 0;
   overflow-y: hidden;
+
+  @include breakpoint(xlarge down) {
+    position: absolute;
+  }
+
+  @include breakpoint(xlarge up) {
     position: unset;
+  }
 
   &:hover {
     overflow-y: hidden;

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue

@@ -112,7 +112,6 @@ $label-badge-size: var(--space-slab);
   padding: var(--space-smaller) var(--space-smaller);
   margin: var(--space-smaller) 0;
   text-align: left;
-  line-height: 1.2;
 
   &:hover {
     background: var(--s-25);
@@ -136,6 +135,8 @@ $label-badge-size: var(--space-slab);
 
 .menu-label {
   flex-grow: 1;
+  display: inline-flex;
+  align-items: center;
 }
 
 .inbox-icon {

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue

@@ -87,10 +87,6 @@ import {
 } from 'dashboard/helper/inbox';
 
 import SecondaryChildNavItem from './SecondaryChildNavItem';
-import {
-  isOnMentionsView,
-  isOnUnattendedView,
-} from '../../../store/modules/conversations/helpers/actionHelpers';
 
 export default {
   components: { SecondaryChildNavItem },
@@ -106,48 +102,32 @@ export default {
       activeInbox: 'getSelectedInbox',
       accountId: 'getCurrentAccountId',
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-      globalConfig: 'globalConfig/get',
     }),
     hasSubMenu() {
       return !!this.menuItem.children;
     },
     isMenuItemVisible() {
-      if (this.menuItem.globalConfigFlag) {
+      if (!this.menuItem.featureFlag) {
-        return !!this.globalConfig[this.menuItem.globalConfigFlag];
+        return true;
       }
-      if (this.menuItem.featureFlag) {
       return this.isFeatureEnabledonAccount(
         this.accountId,
         this.menuItem.featureFlag
       );
-      }
-      return true;
     },
-    isAllConversations() {
+    isInboxConversation() {
       return (
         this.$store.state.route.name === 'inbox_conversation' &&
         this.menuItem.toStateName === 'home'
       );
     },
-    isMentions() {
-      return (
-        isOnMentionsView({ route: this.$route }) &&
-        this.menuItem.toStateName === 'conversation_mentions'
-      );
-    },
-    isUnattended() {
-      return (
-        isOnUnattendedView({ route: this.$route }) &&
-        this.menuItem.toStateName === 'conversation_unattended'
-      );
-    },
     isTeamsSettings() {
       return (
         this.$store.state.route.name === 'settings_teams_edit' &&
         this.menuItem.toStateName === 'settings_teams_list'
       );
     },
-    isInboxSettings() {
+    isInboxsSettings() {
       return (
         this.$store.state.route.name === 'settings_inbox_show' &&
         this.menuItem.toStateName === 'settings_inbox_list'
@@ -170,20 +150,14 @@ export default {
     },
 
     computedClass() {
-      // If active inbox is present, do not highlight conversations
+      // If active Inbox is present
+      // donot highlight conversations
       if (this.activeInbox) return ' ';
-      if (
-        this.isAllConversations ||
-        this.isMentions ||
-        this.isUnattended ||
-        this.isCurrentRoute
-      ) {
-        return 'is-active';
-      }
       if (this.hasSubMenu) {
         if (
+          this.isInboxConversation ||
           this.isTeamsSettings ||
-          this.isInboxSettings ||
+          this.isInboxsSettings ||
           this.isIntegrationsSettings ||
           this.isApplicationsSettings
         ) {
@@ -192,6 +166,10 @@ export default {
         return ' ';
       }
 
+      if (this.isCurrentRoute) {
+        return 'is-active';
+      }
+
       return '';
     },
   },

app/javascript/dashboard/components/specs/__snapshots__/SidemenuIcon.spec.js.snap

@@ -1,11 +1,10 @@
 // Jest Snapshot v1, https://goo.gl/fbAQLP
 
 exports[`SidemenuIcon matches snapshot 1`] = `
-<woot-button
+<button>
-  class="toggle-sidebar"
+  <fluent-icon
-  color-scheme="secondary"
+    class="hamburger--menu"
     icon="list"
-  size="small"
+  />
-  variant="clear"
+</button>
-/>
 `;

app/javascript/dashboard/components/ui/Label.vue

@@ -4,7 +4,7 @@
       <fluent-icon :icon="icon" size="12" class="label--icon" />
     </span>
     <span
-      v-if="variant === 'smooth' && title && !icon"
+      v-if="variant === 'smooth'"
       :style="{ background: color }"
       class="label-color-dot"
     />
@@ -117,16 +117,14 @@ export default {
   height: var(--space-medium);
 
   &.small {
-    font-size: var(--font-size-mini);
+    font-size: var(--font-size-micro);
     padding: var(--space-micro) var(--space-smaller);
     line-height: 1.2;
-    height: var(--space-two);
+    letter-spacing: 0.15px;
   }
 
   .label--icon {
     cursor: pointer;
-  }
-  .label-color-dot {
     margin-right: var(--space-smaller);
   }
 
@@ -201,8 +199,8 @@ export default {
 
   &.smooth {
     background: transparent;
-    border: 1px solid var(--s-100);
+    border: 1px solid var(--s-75);
-    color: var(--s-700);
+    color: var(--s-800);
   }
 }
 
@@ -223,22 +221,14 @@ export default {
 }
 
 .label-action--button {
-  display: flex;
+  margin-bottom: var(--space-minus-micro);
-  margin-right: var(--space-smaller);
 }
 
 .label-color-dot {
   display: inline-block;
-  width: var(--space-slab);
+  width: var(--space-one);
-  height: var(--space-slab);
+  height: var(--space-one);
   border-radius: var(--border-radius-small);
   margin-right: var(--space-smaller);
-  box-shadow: var(--shadow-small);
-}
-.label.small .label-color-dot {
-  width: var(--space-small);
-  height: var(--space-small);
-  border-radius: var(--border-radius-small);
-  box-shadow: var(--shadow-small);
 }
 </style>

app/javascript/dashboard/components/ui/Switch.vue

@@ -2,7 +2,7 @@
   <button
     type="button"
     class="toggle-button"
-    :class="{ active: value, small: size === 'small' }"
+    :class="{ active: value }"
     role="switch"
     :aria-checked="value.toString()"
     @click="onClick"
@@ -15,7 +15,6 @@
 export default {
   props: {
     value: { type: Boolean, default: false },
-    size: { type: String, default: '' },
   },
   methods: {
     onClick() {
@@ -46,20 +45,6 @@ export default {
     background-color: var(--w-500);
   }
 
-  &.small {
-    width: 22px;
-    height: 14px;
-
-    span {
-      height: var(--space-one);
-      width: var(--space-one);
-
-      &.active {
-        transform: translate(var(--space-small), var(--space-zero));
-      }
-    }
-  }
-
   span {
     --space-one-point-five: 1.5rem;
     background-color: var(--white);

app/javascript/dashboard/components/widgets/AutomationActionInput.vue

@@ -18,32 +18,14 @@
       <div v-if="showActionInput" class="filter__answer--wrap">
         <div v-if="inputType">
           <div
-            v-if="inputType === 'search_select'"
+            v-if="inputType === 'multi_select'"
             class="multiselect-wrap--small"
           >
             <multiselect
               v-model="action_params"
               track-by="id"
               label="name"
-              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
+              :placeholder="'Select'"
-              selected-label
-              :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
-              deselect-label=""
-              :max-height="160"
-              :options="dropdownValues"
-              :allow-empty="false"
-              :option-height="104"
-            />
-          </div>
-          <div
-            v-else-if="inputType === 'multi_select'"
-            class="multiselect-wrap--small"
-          >
-            <multiselect
-              v-model="action_params"
-              track-by="id"
-              label="name"
-              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
               :multiple="true"
               selected-label
               :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
@@ -51,7 +33,6 @@
               :max-height="160"
               :options="dropdownValues"
               :allow-empty="false"
-              :option-height="104"
             />
           </div>
           <input
@@ -279,6 +260,6 @@ export default {
   margin-bottom: var(--space-zero);
 }
 .action-message {
-  margin: var(--space-small) var(--space-zero) var(--space-zero);
+  margin: var(--space-small) 0 0;
 }
 </style>

app/javascript/dashboard/components/widgets/Avatar.vue

@@ -48,6 +48,5 @@ export default {
   text-align: center;
   background-image: linear-gradient(to top, var(--w-100) 0%, var(--w-75) 100%);
   color: var(--w-600);
-  cursor: default;
 }
 </style>

app/javascript/dashboard/components/widgets/ChannelItem.vue

@@ -67,9 +67,6 @@ export default {
       if (Object.keys(this.enabledFeatures).length === 0) {
         return false;
       }
-      if (key === 'website') {
-        return this.enabledFeatures.channel_website;
-      }
       if (key === 'facebook') {
         return this.enabledFeatures.channel_facebook;
       }

app/javascript/dashboard/components/widgets/ColorPicker.vue

@@ -61,7 +61,6 @@ export default {
 }
 
 .colorpicker--selected {
-  border: 1px solid var(--color-border-light);
   border-radius: $space-smaller;
   cursor: pointer;
   height: $space-large;

app/javascript/dashboard/components/widgets/DashboardApp/Frame.vue

@@ -46,16 +46,11 @@ export default {
       return {
         conversation: this.currentChat,
         contact: this.$store.getters['contacts/getContact'](this.contactId),
-        currentAgent: this.currentAgent,
       };
     },
     contactId() {
       return this.currentChat?.meta?.sender?.id;
     },
-    currentAgent() {
-      const { id, name, email } = this.$store.getters.getCurrentUser;
-      return { id, name, email };
-    },
   },
 
   mounted() {

app/javascript/dashboard/components/widgets/FilterInput/Index.vue

@@ -32,7 +32,6 @@
             v-for="attribute in filterAttributes"
             :key="attribute.key"
             :value="attribute.key"
-            :disabled="attribute.disabled"
           >
             {{ attribute.name }}
           </option>
@@ -174,10 +173,6 @@ export default {
       type: Array,
       default: () => [],
     },
-    customAttributeType: {
-      type: String,
-      default: '',
-    },
   },
   computed: {
     attributeKey: {

app/javascript/dashboard/components/widgets/ShowMore.vue

@@ -1,11 +1,7 @@
 <template>
   <span>
     {{ textToBeDisplayed }}
-    <button
+    <button class="show-more--button" @click="toggleShowMore">
-      v-if="text.length > limit"
-      class="show-more--button"
-      @click="toggleShowMore"
-    >
       {{ buttonLabel }}
     </button>
   </span>
@@ -29,7 +25,7 @@ export default {
   },
   computed: {
     textToBeDisplayed() {
-      if (this.showMore || this.text.length <= this.limit) {
+      if (this.showMore) {
         return this.text;
       }
 

app/javascript/dashboard/components/widgets/Thumbnail.vue

@@ -1,9 +1,5 @@
 <template>
-  <div
+  <div :class="thumbnailBoxClass" :style="{ height: size, width: size }">
-    :class="thumbnailBoxClass"
-    :style="{ height: size, width: size }"
-    :title="title"
-  >
     <!-- Using v-show instead of v-if to avoid flickering as v-if removes dom elements.  -->
     <img
       v-show="shouldShowImage"
@@ -76,10 +72,6 @@ export default {
       type: Boolean,
       default: false,
     },
-    title: {
-      type: String,
-      default: '',
-    },
     variant: {
       type: String,
       default: 'circle',

app/javascript/dashboard/components/widgets/ThumbnailGroup.vue

@@ -3,13 +3,11 @@
     <thumbnail
       v-for="user in usersList"
       :key="user.id"
-      v-tooltip="user.name"
-      :title="user.name"
       :src="user.thumbnail"
       :username="user.name"
       :has-border="true"
       :size="size"
-      :class="`overlapping-thumbnail gap-${gap}`"
+      class="overlapping-thumbnail"
     />
     <span v-if="showMoreThumbnailsCount" class="thumbnail-more-text">
       {{ moreThumbnailsText }}
@@ -40,14 +38,6 @@ export default {
       type: String,
       default: '',
     },
-    gap: {
-      type: String,
-      default: 'normal',
-      validator(value) {
-        // The value must match one of these strings
-        return ['normal', '', 'tight'].includes(value);
-      },
-    },
   },
 };
 </script>
@@ -62,10 +52,6 @@ export default {
   box-shadow: var(--shadow-small);
 
   &:not(:first-child) {
-    margin-left: var(--space-minus-smaller);
-  }
-
-  .gap-tight {
     margin-left: var(--space-minus-small);
   }
 }

app/javascript/dashboard/components/widgets/WootWriter/AudioRecorder.vue

@@ -10,11 +10,11 @@ import 'videojs-record/dist/css/videojs.record.css';
 
 import videojs from 'video.js';
 
+import inboxMixin from '../../../../shared/mixins/inboxMixin';
 import alertMixin from '../../../../shared/mixins/alertMixin';
 
 import Recorder from 'opus-recorder';
 import encoderWorker from 'opus-recorder/dist/encoderWorker.min';
-import waveWorker from 'opus-recorder/dist/waveWorker.min';
 
 import WaveSurfer from 'wavesurfer.js';
 import MicrophonePlugin from 'wavesurfer.js/dist/plugin/wavesurfer.microphone.js';
@@ -23,25 +23,19 @@ import 'videojs-wavesurfer/dist/videojs.wavesurfer.js';
 import 'videojs-record/dist/videojs.record.js';
 import 'videojs-record/dist/plugins/videojs.record.opus-recorder.js';
 import { format, addSeconds } from 'date-fns';
-import { AUDIO_FORMATS } from 'shared/constants/messages';
 
 WaveSurfer.microphone = MicrophonePlugin;
 
 export default {
   name: 'WootAudioRecorder',
-  mixins: [alertMixin],
+  mixins: [inboxMixin, alertMixin],
-  props: {
-    audioRecordFormat: {
-      type: String,
-      default: AUDIO_FORMATS.WEBM,
-    },
-  },
   data() {
     return {
       player: false,
       recordingDateStarted: new Date(0),
       initialTimeDuration: '00:00',
       recorderOptions: {
+        debug: true,
         controls: true,
         bigPlayButton: false,
         fluid: false,
@@ -76,28 +70,13 @@ export default {
           record: {
             audio: true,
             video: false,
-            maxLength: 900,
-            timeSlice: 1000,
-            maxFileSize: 15 * 1024 * 1024,
-            ...(this.audioRecordFormat === AUDIO_FORMATS.WEBM && {
-              monitorGain: 0,
-              recordingGain: 1,
-              numberOfChannels: 1,
-              encoderSampleRate: 16000,
-              originalSampleRateOverride: 16000,
-              streamPages: true,
-              maxFramesPerPage: 1,
-              encoderFrameSize: 1,
-              encoderPath: waveWorker,
-            }),
-            ...(this.audioRecordFormat === AUDIO_FORMATS.OGG && {
             displayMilliseconds: false,
+            maxLength: 300,
             audioEngine: 'opus-recorder',
             audioWorkerURL: encoderWorker,
             audioChannels: 1,
             audioSampleRate: 48000,
             audioBitRate: 128,
-            }),
           },
         },
       },

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -39,17 +39,10 @@ const TYPING_INDICATOR_IDLE_TIME = 4000;
 
 import '@chatwoot/prosemirror-schema/src/woot-editor.css';
 import {
-  hasPressedEnterAndNotCmdOrShift,
-  hasPressedCommandAndEnter,
   hasPressedAltAndPKey,
   hasPressedAltAndLKey,
 } from 'shared/helpers/KeyboardHelpers';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
-import uiSettingsMixin from 'dashboard/mixins/uiSettings';
-import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import AnalyticsHelper, {
-  ANALYTICS_EVENTS,
-} from '../../../helper/AnalyticsHelper';
 
 const createState = (content, placeholder, plugins = []) => {
   return EditorState.create({
@@ -65,15 +58,13 @@ const createState = (content, placeholder, plugins = []) => {
 export default {
   name: 'WootMessageEditor',
   components: { TagAgents, CannedResponse },
-  mixins: [eventListenerMixins, uiSettingsMixin],
+  mixins: [eventListenerMixins],
   props: {
     value: { type: String, default: '' },
     editorId: { type: String, default: '' },
     placeholder: { type: String, default: '' },
     isPrivate: { type: Boolean, default: false },
     enableSuggestions: { type: Boolean, default: true },
-    overrideLineBreaks: { type: Boolean, default: false },
-    updateSelectionWith: { type: String, default: '' },
   },
   data() {
     return {
@@ -171,25 +162,6 @@ export default {
     isPrivate() {
       this.reloadState();
     },
-
-    updateSelectionWith(newValue, oldValue) {
-      if (!this.editorView) {
-        return null;
-      }
-      if (newValue !== oldValue) {
-        if (this.updateSelectionWith !== '') {
-          const node = this.editorView.state.schema.text(
-            this.updateSelectionWith
-          );
-          const tr = this.editorView.state.tr.replaceSelectionWith(node);
-          this.editorView.focus();
-          this.state = this.editorView.state.apply(tr);
-          this.emitOnChange();
-          this.$emit('clear-selection');
-        }
-      }
-      return null;
-    },
   },
   created() {
     this.state = createState(this.value, this.placeholder, this.plugins);
@@ -216,9 +188,6 @@ export default {
           keyup: () => {
             this.onKeyup();
           },
-          keydown: (view, event) => {
-            this.onKeydown(event);
-          },
           focus: () => {
             this.onFocus();
           },
@@ -234,12 +203,6 @@ export default {
         },
       });
     },
-    isEnterToSendEnabled() {
-      return isEditorHotKeyEnabled(this.uiSettings, 'enter');
-    },
-    isCmdPlusEnterToSendEnabled() {
-      return isEditorHotKeyEnabled(this.uiSettings, 'cmd_enter');
-    },
     handleKeyEvents(e) {
       if (hasPressedAltAndPKey(e)) {
         this.focusEditorInputField();
@@ -270,10 +233,7 @@ export default {
         node
       );
       this.state = this.editorView.state.apply(tr);
-      this.emitOnChange();
+      return this.emitOnChange();
-      AnalyticsHelper.track(ANALYTICS_EVENTS.USED_MENTIONS);
-
-      return false;
     },
 
     insertCannedResponse(cannedItem) {
@@ -281,27 +241,22 @@ export default {
         return null;
       }
 
-      let from = this.range.from - 1;
+      const tr = this.editorView.state.tr.insertText(
-      let node = addMentionsToMarkdownParser(defaultMarkdownParser).parse(
+        cannedItem,
-        cannedItem
+        this.range.from,
+        this.range.to
       );
-
-      if (node.childCount === 1) {
-        node = this.editorView.state.schema.text(cannedItem);
-        from = this.range.from;
-      }
-
-      const tr = this.editorView.state.tr.replaceWith(
-        from,
-        this.range.to,
-        node
-      );
-
       this.state = this.editorView.state.apply(tr);
       this.emitOnChange();
 
-      tr.scrollIntoView();
+      // Hacky fix for #5501
-      AnalyticsHelper.track(ANALYTICS_EVENTS.INSERTED_A_CANNED_RESPONSE);
+      this.state = createState(
+        this.contentFromEditor,
+        this.placeholder,
+        this.plugins
+      );
+      this.editorView.updateState(this.state);
+      this.focusEditorInputField();
       return false;
     },
 
@@ -323,24 +278,6 @@ export default {
         clearTimeout(this.idleTimer);
       }
     },
-    handleLineBreakWhenEnterToSendEnabled(event) {
-      if (
-        hasPressedEnterAndNotCmdOrShift(event) &&
-        this.isEnterToSendEnabled() &&
-        !this.overrideLineBreaks
-      ) {
-        event.preventDefault();
-      }
-    },
-    handleLineBreakWhenCmdAndEnterToSendEnabled(event) {
-      if (
-        hasPressedCommandAndEnter(event) &&
-        this.isCmdPlusEnterToSendEnabled() &&
-        !this.overrideLineBreaks
-      ) {
-        event.preventDefault();
-      }
-    },
     onKeyup() {
       if (!this.idleTimer) {
         this.$emit('typing-on');
@@ -351,14 +288,6 @@ export default {
         TYPING_INDICATOR_IDLE_TIME
       );
     },
-    onKeydown(event) {
-      if (this.isEnterToSendEnabled()) {
-        this.handleLineBreakWhenEnterToSendEnabled(event);
-      }
-      if (this.isCmdPlusEnterToSendEnabled()) {
-        this.handleLineBreakWhenCmdAndEnterToSendEnabled(event);
-      }
-    },
     onBlur() {
       this.turnOffIdleTimer();
       this.resetTyping();

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -232,18 +232,11 @@ export default {
       return this.showFileUpload || this.isNote;
     },
     showAudioRecorderButton() {
-      // Disable audio recorder for safari browser as recording is not supported
-      const isSafari = /^((?!chrome|android|crios|fxios).)*safari/i.test(
-        navigator.userAgent
-      );
-
       return (
         this.isFeatureEnabledonAccount(
           this.accountId,
           FEATURE_FLAGS.VOICE_RECORDER
-        ) &&
+        ) && this.showAudioRecorder
-        this.showAudioRecorder &&
-        !isSafari
       );
     },
     showAudioPlayStopButton() {

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -91,7 +91,6 @@
         </span>
         <span class="unread">{{ unreadCount > 9 ? '9+' : unreadCount }}</span>
       </div>
-      <card-labels :conversation-id="chat.id" />
     </div>
     <woot-context-menu
       v-if="showContextMenu"
@@ -103,12 +102,10 @@
       <conversation-context-menu
         :status="chat.status"
         :inbox-id="inbox.id"
-        :has-unread-messages="hasUnread"
         @update-conversation="onUpdateConversation"
         @assign-agent="onAssignAgent"
         @assign-label="onAssignLabel"
         @assign-team="onAssignTeam"
-        @mark-as-unread="markAsUnread"
       />
     </woot-context-menu>
   </div>
@@ -126,8 +123,8 @@ import InboxName from '../InboxName';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import ConversationContextMenu from './contextMenu/Index.vue';
 import alertMixin from 'shared/mixins/alertMixin';
-import TimeAgo from 'dashboard/components/ui/TimeAgo';
+import timeAgo from 'dashboard/components/ui/TimeAgo';
-import CardLabels from './conversationCardComponents/CardLabels.vue';
+
 const ATTACHMENT_ICONS = {
   image: 'image',
   audio: 'headphones-sound-wave',
@@ -139,11 +136,10 @@ const ATTACHMENT_ICONS = {
 
 export default {
   components: {
-    CardLabels,
     InboxName,
     Thumbnail,
     ConversationContextMenu,
-    TimeAgo,
+    timeAgo,
   },
 
   mixins: [
@@ -245,7 +241,7 @@ export default {
     },
 
     unreadCount() {
-      return this.chat.unread_count;
+      return this.unreadMessagesCount(this.chat);
     },
 
     hasUnread() {
@@ -363,24 +359,16 @@ export default {
       this.$emit('assign-team', team, this.chat.id);
       this.closeContextMenu();
     },
-    async markAsUnread() {
-      this.$emit('mark-as-unread', this.chat.id);
-      this.closeContextMenu();
-    },
   },
 };
 </script>
 <style lang="scss" scoped>
 .conversation {
-  align-items: flex-start;
+  align-items: center;
 
   &:hover {
     background: var(--color-background-light);
   }
-
-  &::v-deep .user-thumbnail-box {
-    margin-top: var(--space-normal);
-  }
 }
 
 .conversation-selected {
@@ -389,10 +377,8 @@ export default {
 
 .has-inbox-name {
   &::v-deep .user-thumbnail-box {
-    margin-top: var(--space-large);
+    margin-top: var(--space-normal);
-  }
+    align-items: flex-start;
-  .checkbox-wrapper {
-    margin-top: var(--space-large);
   }
   .conversation--meta {
     margin-top: var(--space-normal);
@@ -437,7 +423,6 @@ export default {
   margin-top: var(--space-minus-micro);
   vertical-align: middle;
 }
-
 .checkbox-wrapper {
   height: 40px;
   width: 40px;
@@ -447,7 +432,6 @@ export default {
   border-radius: 100%;
   margin-top: var(--space-normal);
   cursor: pointer;
-
   &:hover {
     background-color: var(--w-100);
   }

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -21,11 +21,7 @@
           />
         </h3>
         <div class="conversation--header--actions">
-          <inbox-name
+          <inbox-name :inbox="inbox" class="margin-right-small" />
-            v-if="hasMultipleInboxes"
-            :inbox="inbox"
-            class="margin-right-small"
-          />
           <span
             v-if="isSnoozed"
             class="snoozed--display-text margin-right-small"
@@ -149,9 +145,6 @@ export default {
       const { inbox_id: inboxId } = this.chat;
       return this.$store.getters['inboxes/getInbox'](inboxId);
     },
-    hasMultipleInboxes() {
-      return this.$store.getters['inboxes/getInboxes'].length > 1;
-    },
   },
 
   methods: {

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,6 +1,7 @@
 <template>
   <li
     v-if="hasAttachments || data.content || isEmailContentType"
+    :id="'message' + data.id"
     :class="alignBubble"
   >
     <div :class="wrapClass">
@@ -15,6 +16,7 @@
           v-if="data.content"
           :message="message"
           :is-email="isEmailContentType"
+          :readable-time="readableTime"
           :display-quoted-button="displayQuotedButton"
         />
         <span
@@ -28,6 +30,7 @@
             <bubble-image
               v-if="attachment.file_type === 'image' && !hasImageError"
               :url="attachment.data_url"
+              :readable-time="readableTime"
               @error="onImageLoadError"
             />
             <audio v-else-if="attachment.file_type === 'audio'" controls>
@@ -36,6 +39,7 @@
             <bubble-video
               v-else-if="attachment.file_type === 'video'"
               :url="attachment.data_url"
+              :readable-time="readableTime"
             />
             <bubble-location
               v-else-if="attachment.file_type === 'location'"
@@ -43,7 +47,11 @@
               :longitude="attachment.coordinates_long"
               :name="attachment.fallback_title"
             />
-            <bubble-file v-else :url="attachment.data_url" />
+            <bubble-file
+              v-else
+              :url="attachment.data_url"
+              :readable-time="readableTime"
+            />
           </div>
         </div>
         <bubble-actions
@@ -52,15 +60,14 @@
           :story-sender="storySender"
           :story-id="storyId"
           :is-a-tweet="isATweet"
-          :is-a-whatsapp-channel="isAWhatsAppChannel"
           :has-instagram-story="hasInstagramStory"
           :is-email="isEmailContentType"
           :is-private="data.private"
           :message-type="data.message_type"
-          :message-status="status"
+          :readable-time="readableTime"
           :source-id="data.source_id"
           :inbox-id="data.inbox_id"
-          :created-at="createdAt"
+          :message-read="showReadTicks"
         />
       </div>
       <spinner v-if="isPending" size="tiny" />
@@ -98,8 +105,10 @@
     <div v-if="shouldShowContextMenu" class="context-menu-wrap">
       <context-menu
         v-if="isBubble && !isMessageDeleted"
+        :id="data.id"
         :is-open="showContextMenu"
         :show-copy="hasText"
+        :conversation-id="data.conversation_id"
         :show-canned-response-option="isOutgoing"
         :menu-position="contextMenuPosition"
         :message-content="data.content"
@@ -111,6 +120,8 @@
 </template>
 <script>
 import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import timeMixin from '../../../mixins/time';
+
 import BubbleMailHead from './bubble/MailHead';
 import BubbleText from './bubble/Text';
 import BubbleImage from './bubble/Image';
@@ -139,7 +150,7 @@ export default {
     ContextMenu,
     Spinner,
   },
-  mixins: [alertMixin, messageFormatterMixin, contentTypeMixin],
+  mixins: [alertMixin, timeMixin, messageFormatterMixin, contentTypeMixin],
   props: {
     data: {
       type: Object,
@@ -149,11 +160,11 @@ export default {
       type: Boolean,
       default: false,
     },
-    isAWhatsAppChannel: {
+    hasInstagramStory: {
       type: Boolean,
       default: false,
     },
-    hasInstagramStory: {
+    hasUserReadMessage: {
       type: Boolean,
       default: false,
     },
@@ -223,9 +234,6 @@ export default {
     sender() {
       return this.data.sender || {};
     },
-    status() {
-      return this.data.status;
-    },
     storySender() {
       return this.contentAttributes.story_sender || null;
     },
@@ -259,8 +267,11 @@ export default {
         'has-tweet-menu': this.isATweet,
       };
     },
-    createdAt() {
+    readableTime() {
-      return this.contentAttributes.external_created_at || this.data.created_at;
+      return this.messageStamp(
+        this.contentAttributes.external_created_at || this.data.created_at,
+        'LLL d, h:mm a'
+      );
     },
     isBubble() {
       return [0, 1, 3].includes(this.data.message_type);
@@ -271,6 +282,14 @@ export default {
     isOutgoing() {
       return this.data.message_type === MESSAGE_TYPE.OUTGOING;
     },
+    showReadTicks() {
+      return (
+        (this.isOutgoing || this.isTemplate) &&
+        this.hasUserReadMessage &&
+        this.isWebWidgetInbox &&
+        !this.data.private
+      );
+    },
     isTemplate() {
       return this.data.message_type === MESSAGE_TYPE.TEMPLATE;
     },

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -35,18 +35,20 @@
       <message
         v-for="message in getReadMessages"
         :key="message.id"
-        class="message--read ph-no-capture"
+        class="message--read"
         :data="message"
         :is-a-tweet="isATweet"
-        :is-a-whatsapp-channel="isAWhatsAppChannel"
         :has-instagram-story="hasInstagramStory"
+        :has-user-read-message="
+          hasUserReadMessage(message.created_at, getLastSeenAt)
+        "
         :is-web-widget-inbox="isAWebWidgetInbox"
       />
-      <li v-show="unreadMessageCount != 0" class="unread--toast">
+      <li v-show="getUnreadCount != 0" class="unread--toast">
         <span class="text-uppercase">
-          {{ unreadMessageCount }}
+          {{ getUnreadCount }}
           {{
-            unreadMessageCount > 1
+            getUnreadCount > 1
               ? $t('CONVERSATION.UNREAD_MESSAGES')
               : $t('CONVERSATION.UNREAD_MESSAGE')
           }}
@@ -55,11 +57,13 @@
       <message
         v-for="message in getUnReadMessages"
         :key="message.id"
-        class="message--unread ph-no-capture"
+        class="message--unread"
         :data="message"
         :is-a-tweet="isATweet"
-        :is-a-whatsapp-channel="isAWhatsAppChannel"
         :has-instagram-story="hasInstagramStory"
+        :has-user-read-message="
+          hasUserReadMessage(message.created_at, getLastSeenAt)
+        "
         :is-web-widget-inbox="isAWebWidgetInbox"
       />
     </ul>
@@ -133,6 +137,7 @@ export default {
       allConversations: 'getAllConversations',
       inboxesList: 'inboxes/getInboxes',
       listLoadingStatus: 'getAllMessagesLoaded',
+      getUnreadCount: 'getUnreadCount',
       loadingChatList: 'getChatListLoadingStatus',
     }),
     inboxId() {
@@ -266,9 +271,6 @@ export default {
       }
       return '';
     },
-    unreadMessageCount() {
-      return this.currentChat.unread_count;
-    },
   },
 
   watch: {
@@ -302,8 +304,15 @@ export default {
     setSelectedTweet(tweetId) {
       this.selectedTweetId = tweetId;
     },
-    onScrollToMessage() {
+    onScrollToMessage({ messageId = '' } = {}) {
-      this.$nextTick(() => this.scrollToBottom());
+      this.$nextTick(() => {
+        const messageElement = document.getElementById('message' + messageId);
+        if (messageElement) {
+          messageElement.scrollIntoView({ behavior: 'smooth' });
+        } else {
+          this.scrollToBottom();
+        }
+      });
       this.makeMessagesRead();
     },
     showPopoutReplyBox() {
@@ -329,7 +338,7 @@ export default {
     },
     scrollToBottom() {
       let relevantMessages = [];
-      if (this.unreadMessageCount > 0) {
+      if (this.getUnreadCount > 0) {
         // capturing only the unread messages
         relevantMessages = this.conversationPanel.querySelectorAll(
           '.message--unread'
@@ -427,7 +436,12 @@ export default {
       position: fixed;
       left: unset;
       position: absolute;
-      bottom: var(--space-smaller);
+
+      &::before {
+        transform: rotate(0deg);
+        left: var(--space-smaller);
+        bottom: var(--space-minus-slab);
+      }
     }
   }
 }

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -37,7 +37,6 @@
       <woot-audio-recorder
         v-if="showAudioRecorderEditor"
         ref="audioRecorderInput"
-        :audio-record-format="audioRecordFormat"
         @state-recorder-progress-changed="onStateProgressRecorderChanged"
         @state-recorder-changed="onStateRecorderChanged"
         @finish-record="onFinishRecorder"
@@ -61,7 +60,6 @@
         class="input"
         :is-private="isOnPrivateNote"
         :placeholder="messagePlaceHolder"
-        :update-selection-with="updateEditorSelectionWith"
         :min-height="4"
         @typing-off="onTypingOff"
         @typing-on="onTypingOn"
@@ -69,7 +67,6 @@
         @blur="onBlur"
         @toggle-user-mention="toggleUserMention"
         @toggle-canned-menu="toggleCannedMenu"
-        @clear-selection="clearEditorSelection"
       />
     </div>
     <div v-if="hasAttachments" class="attachment-preview-box" @paste="onPaste">
@@ -133,6 +130,7 @@ import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import alertMixin from 'shared/mixins/alertMixin';
 
+import EmojiInput from 'shared/components/emoji/EmojiInput';
 import CannedResponse from './CannedResponse';
 import ResizableTextArea from 'shared/components/ResizableTextArea';
 import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview';
@@ -148,7 +146,6 @@ import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import {
   MAXIMUM_FILE_UPLOAD_SIZE,
   MAXIMUM_FILE_UPLOAD_SIZE_TWILIO_SMS_CHANNEL,
-  AUDIO_FORMATS,
 } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 
@@ -163,11 +160,6 @@ import { LocalStorage, LOCAL_STORAGE_KEYS } from '../../../helper/localStorage';
 import { trimContent, debounce } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import AnalyticsHelper, {
-  ANALYTICS_EVENTS,
-} from '../../../helper/AnalyticsHelper';
-
-const EmojiInput = () => import('shared/components/emoji/EmojiInput');
 
 export default {
   components: {
@@ -223,7 +215,6 @@ export default {
       ccEmails: '',
       doAutoSaveDraft: () => {},
       showWhatsAppTemplatesModal: false,
-      updateEditorSelectionWith: '',
     };
   },
   computed: {
@@ -407,7 +398,7 @@ export default {
       return conversationDisplayType !== CONDENSED;
     },
     emojiDialogClassOnExpanedLayout() {
-      return this.isOnExpandedLayout || this.popoutReplyBox
+      return this.isOnExpandedLayout && !this.popoutReplyBox
         ? 'emoji-dialog--expanded'
         : '';
     },
@@ -459,17 +450,12 @@ export default {
       return this.currentChat.id;
     },
     conversationIdByRoute() {
-      return this.conversationId;
+      const { conversation_id: conversationId } = this.$route.params;
+      return conversationId;
     },
     editorStateId() {
       return `draft-${this.conversationIdByRoute}-${this.replyType}`;
     },
-    audioRecordFormat() {
-      if (this.isAWebWidgetInbox) {
-        return AUDIO_FORMATS.WEBM;
-      }
-      return AUDIO_FORMATS.OGG;
-    },
   },
   watch: {
     currentChat(conversation) {
@@ -601,7 +587,6 @@ export default {
         e.preventDefault();
       } else if (keyCode === 'enter' && this.isAValidEvent('enter')) {
         this.onSendReply();
-        e.preventDefault();
       } else if (
         ['meta+enter', 'ctrl+enter'].includes(keyCode) &&
         this.isAValidEvent('cmd_enter')
@@ -709,7 +694,6 @@ export default {
     },
     replaceText(message) {
       setTimeout(() => {
-        AnalyticsHelper.track(ANALYTICS_EVENTS.INSERTED_A_CANNED_RESPONSE);
         this.message = message;
       }, 100);
     },
@@ -724,26 +708,8 @@ export default {
       }
       this.$nextTick(() => this.$refs.messageInput.focus());
     },
-    clearEditorSelection() {
-      this.updateEditorSelectionWith = '';
-    },
-    insertEmoji(emoji, selectionStart, selectionEnd) {
-      const { message } = this;
-      const newMessage =
-        message.slice(0, selectionStart) +
-        emoji +
-        message.slice(selectionEnd, message.length);
-      this.message = newMessage;
-    },
     emojiOnClick(emoji) {
-      if (this.showRichContentEditor) {
+      this.message = `${this.message}${emoji} `;
-        this.updateEditorSelectionWith = emoji;
-        this.onFocus();
-      }
-      if (!this.showRichContentEditor) {
-        const { selectionStart, selectionEnd } = this.$refs.messageInput.$el;
-        this.insertEmoji(emoji, selectionStart, selectionEnd);
-      }
     },
     clearMessage() {
       this.message = '';
@@ -998,13 +964,13 @@ export default {
 
 .emoji-dialog {
   top: unset;
-  bottom: var(--space-normal);
+  bottom: 12px;
   left: -320px;
   right: unset;
 
   &::before {
-    right: var(--space-minus-normal);
+    right: -16px;
-    bottom: var(--space-small);
+    bottom: 10px;
     transform: rotate(270deg);
     filter: drop-shadow(0px 4px 4px rgba(0, 0, 0, 0.08));
   }
@@ -1018,7 +984,7 @@ export default {
   &::before {
     transform: rotate(0deg);
     left: var(--space-smaller);
-    bottom: var(--space-minus-small);
+    bottom: var(--space-minus-slab);
   }
 }
 .message-signature {

app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue

@@ -1,38 +1,22 @@
 <template>
   <div class="message-text--metadata">
-    <span
+    <span class="time" :class="{ delivered: messageRead }">{{
-      class="time"
+      readableTime
-      :class="{
+    }}</span>
-        'has-status-icon':
+    <span v-if="showSentIndicator" class="time">
-          showSentIndicator || showDeliveredIndicator || showReadIndicator,
-      }"
-    >
-      {{ readableTime }}
-    </span>
-    <span v-if="showReadIndicator" class="read-indicator-wrap">
-      <fluent-icon
-        v-tooltip.top-start="$t('CHAT_LIST.MESSAGE_READ')"
-        icon="checkmark-double"
-        class="action--icon read-tick read-indicator"
-        size="14"
-      />
-    </span>
-    <span v-else-if="showDeliveredIndicator" class="read-indicator-wrap">
-      <fluent-icon
-        v-tooltip.top-start="$t('CHAT_LIST.DELIVERED')"
-        icon="checkmark-double"
-        class="action--icon read-tick"
-        size="14"
-      />
-    </span>
-    <span v-else-if="showSentIndicator" class="read-indicator-wrap">
       <fluent-icon
         v-tooltip.top-start="$t('CHAT_LIST.SENT')"
         icon="checkmark"
-        class="action--icon read-tick"
         size="14"
       />
     </span>
+    <fluent-icon
+      v-if="messageRead"
+      v-tooltip.top-start="$t('CHAT_LIST.MESSAGE_READ')"
+      icon="checkmark-double"
+      class="action--icon read-tick"
+      size="12"
+    />
     <fluent-icon
       v-if="isEmail"
       v-tooltip.top-start="$t('CHAT_LIST.RECEIVED_VIA_EMAIL')"
@@ -60,6 +44,19 @@
         size="16"
       />
     </button>
+    <a
+      v-if="hasInstagramStory && (isIncoming || isOutgoing) && linkToStory"
+      :href="linkToStory"
+      target="_blank"
+      rel="noopener noreferrer nofollow"
+    >
+      <fluent-icon
+        v-tooltip.top-start="$t('CHAT_LIST.LINK_TO_STORY')"
+        icon="open"
+        class="action--icon cursor-pointer"
+        size="16"
+      />
+    </a>
     <a
       v-if="isATweet && (isOutgoing || isIncoming) && linkToTweet"
       :href="linkToTweet"
@@ -77,22 +74,20 @@
 </template>
 
 <script>
-import { MESSAGE_TYPE, MESSAGE_STATUS } from 'shared/constants/messages';
+import { MESSAGE_TYPE } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import inboxMixin from 'shared/mixins/inboxMixin';
-import { mapGetters } from 'vuex';
-import timeMixin from '../../../../mixins/time';
 
 export default {
-  mixins: [inboxMixin, timeMixin],
+  mixins: [inboxMixin],
   props: {
     sender: {
       type: Object,
       default: () => ({}),
     },
-    createdAt: {
+    readableTime: {
-      type: Number,
+      type: String,
-      default: 0,
+      default: '',
     },
     storySender: {
       type: String,
@@ -122,10 +117,6 @@ export default {
       type: Number,
       default: 1,
     },
-    messageStatus: {
-      type: String,
-      default: '',
-    },
     sourceId: {
       type: String,
       default: '',
@@ -138,9 +129,12 @@ export default {
       type: [String, Number],
       default: 0,
     },
+    messageRead: {
+      type: Boolean,
+      default: false,
+    },
   },
   computed: {
-    ...mapGetters({ currentChat: 'getSelectedChat' }),
     inbox() {
       return this.$store.getters['inboxes/getInbox'](this.inboxId);
     },
@@ -150,21 +144,6 @@ export default {
     isOutgoing() {
       return MESSAGE_TYPE.OUTGOING === this.messageType;
     },
-    isTemplate() {
-      return MESSAGE_TYPE.TEMPLATE === this.messageType;
-    },
-    isDelivered() {
-      return MESSAGE_STATUS.DELIVERED === this.messageStatus;
-    },
-    isRead() {
-      return MESSAGE_STATUS.READ === this.messageStatus;
-    },
-    isSent() {
-      return MESSAGE_STATUS.SENT === this.messageStatus;
-    },
-    readableTime() {
-      return this.messageStamp(this.createdAt, 'LLL d, h:mm a');
-    },
     screenName() {
       const { additional_attributes: additionalAttributes = {} } =
         this.sender || {};
@@ -185,52 +164,12 @@ export default {
       const { storySender, storyId } = this;
       return `https://www.instagram.com/stories/${storySender}/${storyId}`;
     },
-    showStatusIndicators() {
-      if ((this.isOutgoing || this.isTemplate) && !this.private) {
-        return true;
-      }
-      return false;
-    },
     showSentIndicator() {
-      if (!this.showStatusIndicators) {
+      return (
-        return false;
+        this.isOutgoing &&
-      }
+        this.sourceId &&
-
+        (this.isAnEmailChannel || this.isAWhatsAppChannel)
-      if (this.isAnEmailChannel) {
+      );
-        return !!this.sourceId;
-      }
-
-      if (this.isAWhatsAppChannel) {
-        return this.sourceId && this.isSent;
-      }
-      return false;
-    },
-    showDeliveredIndicator() {
-      if (!this.showStatusIndicators) {
-        return false;
-      }
-
-      if (this.isAWhatsAppChannel) {
-        return this.sourceId && this.isDelivered;
-      }
-
-      return false;
-    },
-    showReadIndicator() {
-      if (!this.showStatusIndicators) {
-        return false;
-      }
-
-      if (this.isAWebWidgetInbox) {
-        const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
-        return contactLastSeenAt >= this.createdAt;
-      }
-
-      if (this.isAWhatsAppChannel) {
-        return this.sourceId && this.isRead;
-      }
-
-      return false;
     },
   },
   methods: {
@@ -246,21 +185,16 @@ export default {
 
 .right {
   .message-text--metadata {
-    align-items: center;
     .time {
       color: var(--w-100);
     }
 
     .action--icon {
-      color: var(--white);
-
       &.read-tick {
         color: var(--v-100);
+        margin-top: calc(var(--space-micro) + var(--space-micro) / 2);
       }
-
+      color: var(--white);
-      &.read-indicator {
-        color: var(--g-200);
-      }
     }
 
     .lock--icon--private {
@@ -324,9 +258,8 @@ export default {
       position: absolute;
       right: var(--space-small);
       white-space: nowrap;
-
+      &.delivered {
-      &.has-status-icon {
+        right: var(--space-medium);
-        right: var(--space-large);
         line-height: 2;
       }
     }
@@ -363,10 +296,4 @@ export default {
 .delivered-icon {
   margin-left: -var(--space-normal);
 }
-
-.read-indicator-wrap {
-  line-height: 1;
-  display: flex;
-  align-items: center;
-}
 </style>

app/javascript/dashboard/components/widgets/conversation/bubble/Text.vue

@@ -35,6 +35,10 @@ export default {
       type: String,
       default: '',
     },
+    readableTime: {
+      type: String,
+      default: '',
+    },
     isEmail: {
       type: Boolean,
       default: true,

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -1,11 +1,5 @@
 <template>
   <div class="menu-container">
-    <menu-item
-      v-if="!hasUnreadMessages"
-      :option="unreadOption"
-      variant="icon"
-      @click="$emit('mark-as-unread')"
-    />
     <template v-for="option in statusMenuConfig">
       <menu-item
         v-if="show(option.key)"
@@ -85,10 +79,6 @@ export default {
       type: String,
       default: '',
     },
-    hasUnreadMessages: {
-      type: Boolean,
-      default: false,
-    },
     inboxId: {
       type: Number,
       default: null,
@@ -97,10 +87,6 @@ export default {
   data() {
     return {
       STATUS_TYPE: wootConstants.STATUS_TYPE,
-      unreadOption: {
-        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.MARK_AS_UNREAD'),
-        icon: 'mail',
-      },
       statusMenuConfig: [
         {
           key: wootConstants.STATUS_TYPE.RESOLVED,

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue

@@ -1,6 +1,6 @@
 <template>
   <div class="bulk-action__agents">
-    <div class="triangle" :style="cssVars">
+    <div class="triangle">
       <svg height="12" viewBox="0 0 24 12" width="24">
         <path
           d="M20 12l-8-8-12 12"
@@ -105,14 +105,13 @@ import { mapGetters } from 'vuex';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import Spinner from 'shared/components/Spinner';
 import { mixin as clickaway } from 'vue-clickaway';
-import bulkActionsMixin from 'dashboard/mixins/bulkActionsMixin.js';
 
 export default {
   components: {
     Thumbnail,
     Spinner,
   },
-  mixins: [clickaway, bulkActionsMixin],
+  mixins: [clickaway],
   props: {
     selectedInboxes: {
       type: Array,
@@ -234,7 +233,7 @@ export default {
     z-index: var(--z-index-one);
     position: absolute;
     top: calc(var(--space-slab) * -1);
-    right: var(--triangle-position);
+    right: var(--space-micro);
     text-align: left;
   }
 }

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue

@@ -43,26 +43,25 @@
           variant="smooth"
           color-scheme="secondary"
           icon="person-assign"
-          class="margin-right-smaller"
           @click="toggleAgentList"
         />
-        <woot-button
-          v-tooltip="$t('BULK_ACTION.ASSIGN_TEAM_TOOLTIP')"
-          size="tiny"
-          variant="smooth"
-          color-scheme="secondary"
-          icon="people-team-add"
-          @click="toggleTeamsList"
-        />
       </div>
       <transition name="popover-animation">
         <label-actions
           v-if="showLabelActions"
-          triangle-position="8.5"
           @assign="assignLabels"
           @close="showLabelActions = false"
         />
       </transition>
+      <transition name="popover-animation">
+        <agent-selector
+          v-if="showAgentsList"
+          :selected-inboxes="selectedInboxes"
+          :conversation-count="conversations.length"
+          @select="submit"
+          @close="showAgentsList = false"
+        />
+      </transition>
       <transition name="popover-animation">
         <update-actions
           v-if="showUpdateActions"
@@ -71,29 +70,10 @@
           :show-resolve="!showResolvedAction"
           :show-reopen="!showOpenAction"
           :show-snooze="!showSnoozedAction"
-          triangle-position="5.6"
           @update="updateConversations"
           @close="showUpdateActions = false"
         />
       </transition>
-      <transition name="popover-animation">
-        <agent-selector
-          v-if="showAgentsList"
-          :selected-inboxes="selectedInboxes"
-          :conversation-count="conversations.length"
-          triangle-position="2.8"
-          @select="submit"
-          @close="showAgentsList = false"
-        />
-      </transition>
-      <transition name="popover-animation">
-        <team-actions
-          v-if="showTeamsList"
-          triangle-position="0.2"
-          @assign-team="assignTeam"
-          @close="showTeamsList = false"
-        />
-      </transition>
     </div>
     <div v-if="allConversationsSelected" class="bulk-action__alert">
       {{ $t('BULK_ACTION.ALL_CONVERSATIONS_SELECTED_ALERT') }}
@@ -105,13 +85,11 @@
 import AgentSelector from './AgentSelector.vue';
 import UpdateActions from './UpdateActions.vue';
 import LabelActions from './LabelActions.vue';
-import TeamActions from './TeamActions.vue';
 export default {
   components: {
     AgentSelector,
     UpdateActions,
     LabelActions,
-    TeamActions,
   },
   props: {
     conversations: {
@@ -144,8 +122,6 @@ export default {
       showAgentsList: false,
       showUpdateActions: false,
       showLabelActions: false,
-      showTeamsList: false,
-      popoverPositions: {},
     };
   },
   methods: {
@@ -161,9 +137,6 @@ export default {
     assignLabels(labels) {
       this.$emit('assign-labels', labels);
     },
-    assignTeam(team) {
-      this.$emit('assign-team', team);
-    },
     resolveConversations() {
       this.$emit('resolve-conversations');
     },
@@ -176,9 +149,6 @@ export default {
     toggleAgentList() {
       this.showAgentsList = !this.showAgentsList;
     },
-    toggleTeamsList() {
-      this.showTeamsList = !this.showTeamsList;
-    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue

@@ -1,6 +1,6 @@
 <template>
   <div v-on-clickaway="onClose" class="labels-container">
-    <div class="triangle" :style="cssVars">
+    <div class="triangle">
       <svg height="12" viewBox="0 0 24 12" width="24">
         <path
           d="M20 12l-8-8-12 12"
@@ -75,10 +75,9 @@
 <script>
 import { mixin as clickaway } from 'vue-clickaway';
 import { mapGetters } from 'vuex';
-import bulkActionsMixin from 'dashboard/mixins/bulkActionsMixin.js';
 
 export default {
-  mixins: [clickaway, bulkActionsMixin],
+  mixins: [clickaway],
   data() {
     return {
       query: '',
@@ -161,7 +160,7 @@ export default {
   max-width: var(--space-giga);
   min-width: var(--space-giga);
   position: absolute;
-  right: var(--space-small);
+  right: 4.5rem;
   top: var(--space-larger);
   transform-origin: top right;
   width: auto;
@@ -205,7 +204,7 @@ export default {
   .triangle {
     display: block;
     position: absolute;
-    right: var(--triangle-position);
+    right: var(--space-two);
     text-align: left;
     top: calc(var(--space-slab) * -1);
     z-index: var(--z-index-one);

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/TeamActions.vue

@@ -1,174 +0,0 @@
-<template>
-  <div v-on-clickaway="onClose" class="bulk-action__teams">
-    <div class="triangle" :style="cssVars">
-      <svg height="12" viewBox="0 0 24 12" width="24">
-        <path
-          d="M20 12l-8-8-12 12"
-          fill="var(--white)"
-          fill-rule="evenodd"
-          stroke="var(--s-50)"
-          stroke-width="1px"
-        />
-      </svg>
-    </div>
-    <div class="header flex-between">
-      <span>{{ $t('BULK_ACTION.TEAMS.TEAM_SELECT_LABEL') }}</span>
-      <woot-button
-        size="tiny"
-        variant="clear"
-        color-scheme="secondary"
-        icon="dismiss"
-        @click="onClose"
-      />
-    </div>
-    <div class="container">
-      <div class="team__list-container">
-        <ul>
-          <li class="search-container">
-            <div class="agent-list-search flex-between">
-              <fluent-icon icon="search" class="search-icon" size="16" />
-              <input
-                ref="search"
-                v-model="query"
-                type="search"
-                placeholder="Search"
-                class="agent--search_input"
-              />
-            </div>
-          </li>
-          <template v-if="filteredTeams.length">
-            <li v-for="team in filteredTeams" :key="team.id">
-              <div class="team__list-item" @click="assignTeam(team)">
-                <span class="reports-option__title">{{ team.name }}</span>
-              </div>
-            </li>
-          </template>
-          <li v-else>
-            <div class="team__list-item">
-              <span class="reports-option__title">{{
-                $t('BULK_ACTION.TEAMS.NO_TEAMS_AVAILABLE')
-              }}</span>
-            </div>
-          </li>
-        </ul>
-      </div>
-    </div>
-  </div>
-</template>
-
-<script>
-import { mixin as clickaway } from 'vue-clickaway';
-import { mapGetters } from 'vuex';
-import bulkActionsMixin from 'dashboard/mixins/bulkActionsMixin.js';
-export default {
-  mixins: [clickaway, bulkActionsMixin],
-  data() {
-    return {
-      query: '',
-      selectedteams: [],
-    };
-  },
-  computed: {
-    ...mapGetters({ teams: 'teams/getTeams' }),
-    filteredTeams() {
-      return [
-        { name: 'None', id: 0 },
-        ...this.teams.filter(team =>
-          team.name.toLowerCase().includes(this.query.toLowerCase())
-        ),
-      ];
-    },
-  },
-  methods: {
-    assignTeam(key) {
-      this.$emit('assign-team', key);
-    },
-    onClose() {
-      this.$emit('close');
-    },
-  },
-};
-</script>
-
-<style scoped lang="scss">
-.bulk-action__teams {
-  background-color: var(--white);
-  border-radius: var(--border-radius-large);
-  border: 1px solid var(--s-50);
-  box-shadow: var(--shadow-dropdown-pane);
-  max-width: 75%;
-  position: absolute;
-  right: var(--space-small);
-  top: var(--space-larger);
-  transform-origin: top right;
-  width: auto;
-  z-index: var(--z-index-twenty);
-  min-width: var(--space-giga);
-  .header {
-    padding: var(--space-one);
-
-    span {
-      font-size: var(--font-size-small);
-      font-weight: var(--font-weight-medium);
-    }
-  }
-
-  .container {
-    max-height: var(--space-giga);
-    overflow-y: auto;
-    .team__list-container {
-      height: 100%;
-    }
-    .agent-list-search {
-      padding: 0 var(--space-one);
-      border: 1px solid var(--s-100);
-      border-radius: var(--border-radius-medium);
-      background-color: var(--s-50);
-      .search-icon {
-        color: var(--s-400);
-      }
-
-      .agent--search_input {
-        border: 0;
-        font-size: var(--font-size-mini);
-        margin: 0;
-        background-color: transparent;
-        height: unset;
-      }
-    }
-  }
-  .triangle {
-    display: block;
-    z-index: var(--z-index-one);
-    position: absolute;
-    top: calc(var(--space-slab) * -1);
-    right: var(--triangle-position);
-    text-align: left;
-  }
-}
-ul {
-  margin: 0;
-  list-style: none;
-}
-
-.team__list-item {
-  display: flex;
-  align-items: center;
-  padding: var(--space-one);
-  cursor: pointer;
-  &:hover {
-    background-color: var(--s-50);
-  }
-  span {
-    font-size: var(--font-size-small);
-  }
-}
-
-.search-container {
-  padding: 0 var(--space-one);
-  position: sticky;
-  top: 0;
-  z-index: var(--z-index-twenty);
-  background-color: var(--white);
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/UpdateActions.vue

@@ -1,6 +1,6 @@
 <template>
   <div v-on-clickaway="onClose" class="actions-container">
-    <div class="triangle" :style="cssVars">
+    <div class="triangle">
       <svg height="12" viewBox="0 0 24 12" width="24">
         <path
           d="M20 12l-8-8-12 12"
@@ -45,14 +45,12 @@
 import { mixin as clickaway } from 'vue-clickaway';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import bulkActionsMixin from 'dashboard/mixins/bulkActionsMixin.js';
-
 export default {
   components: {
     WootDropdownItem,
     WootDropdownMenu,
   },
-  mixins: [clickaway, bulkActionsMixin],
+  mixins: [clickaway],
   props: {
     selectedInboxes: {
       type: Array,
@@ -133,7 +131,7 @@ export default {
   box-shadow: var(--shadow-dropdown-pane);
   position: absolute;
   right: var(--space-small);
-  top: var(--space-larger);
+  top: 48px;
   transform-origin: top right;
   width: auto;
   z-index: var(--z-index-twenty);
@@ -154,7 +152,7 @@ export default {
   .triangle {
     display: block;
     position: absolute;
-    right: var(--triangle-position);
+    right: 2.8rem;
     text-align: left;
     top: calc(var(--space-slab) * -1);
     z-index: var(--z-index-one);

app/javascript/dashboard/components/widgets/conversation/conversationCardComponents/CardLabels.vue

@@ -1,136 +0,0 @@
-<template>
-  <div
-    v-show="activeLabels.length"
-    ref="labelContainer"
-    class="label-container"
-  >
-    <div class="labels-wrap" :class="{ expand: showAllLabels }">
-      <woot-label
-        v-for="(label, index) in activeLabels"
-        :key="label.id"
-        :title="label.title"
-        :description="label.description"
-        :color="label.color"
-        variant="smooth"
-        small
-        :class="{ hidden: !showAllLabels && index > labelPosition }"
-      />
-      <woot-button
-        v-if="showExpandLabelButton"
-        :title="
-          showAllLabels
-            ? $t('CONVERSATION.CARD.HIDE_LABELS')
-            : $t('CONVERSATION.CARD.SHOW_LABELS')
-        "
-        class="show-more--button"
-        color-scheme="secondary"
-        variant="hollow"
-        :icon="showAllLabels ? 'chevron-left' : 'chevron-right'"
-        size="tiny"
-        @click="onShowLabels"
-      />
-    </div>
-  </div>
-</template>
-<script>
-import conversationLabelMixin from 'dashboard/mixins/conversation/labelMixin';
-export default {
-  mixins: [conversationLabelMixin],
-  props: {
-    conversationId: {
-      type: Number,
-      required: true,
-    },
-  },
-  data() {
-    return {
-      showAllLabels: false,
-      showExpandLabelButton: false,
-      labelPosition: -1,
-    };
-  },
-  watch: {
-    activeLabels() {
-      this.$nextTick(() => this.computeVisibleLabelPosition());
-    },
-  },
-  mounted() {
-    this.computeVisibleLabelPosition();
-  },
-  methods: {
-    onShowLabels(e) {
-      e.stopPropagation();
-      this.showAllLabels = !this.showAllLabels;
-    },
-    computeVisibleLabelPosition() {
-      const labelContainer = this.$refs.labelContainer;
-      const labels = this.$refs.labelContainer.querySelectorAll('.label');
-      let labelOffset = 0;
-      this.showExpandLabelButton = false;
-
-      Array.from(labels).forEach((label, index) => {
-        labelOffset += label.offsetWidth + 8;
-
-        if (labelOffset < labelContainer.clientWidth - 16) {
-          this.labelPosition = index;
-        } else {
-          this.showExpandLabelButton = true;
-        }
-      });
-    },
-  },
-};
-</script>
-
-<style lang="scss" scoped>
-.show-more--button {
-  height: var(--space-two);
-  position: sticky;
-  flex-shrink: 0;
-  right: 0;
-  margin-right: var(--space-medium);
-
-  &.secondary:focus {
-    color: var(--s-700);
-    border-color: var(--s-300);
-  }
-}
-
-.label-container {
-  margin-top: var(--space-micro);
-}
-
-.labels-wrap {
-  display: flex;
-  align-items: center;
-  min-width: 0;
-  flex-shrink: 1;
-
-  &.expand {
-    height: auto;
-    overflow: visible;
-    flex-flow: row wrap;
-
-    .label {
-      margin-bottom: var(--space-smaller);
-    }
-
-    .show-more--button {
-      margin-bottom: var(--space-smaller);
-    }
-  }
-
-  .secondary {
-    border: 1px solid var(--s-100);
-  }
-
-  .label {
-    margin-bottom: 0;
-  }
-}
-
-.hidden {
-  visibility: hidden;
-  position: absolute;
-}
-</style>

app/javascript/dashboard/constants.js

@@ -22,6 +22,5 @@ export default {
     EXPANDED: 'expanded',
   },
   DOCS_URL: '//www.chatwoot.com/docs/product/',
-  TESTIMONIAL_URL: 'https://testimonials.cdn.chatwoot.com/content.json',
 };
 export const DEFAULT_REDIRECT_URL = '/app/';

app/javascript/dashboard/featureFlags.js

@@ -1,18 +1,13 @@
 export const FEATURE_FLAGS = {
   AGENT_BOTS: 'agent_bots',
   AGENT_MANAGEMENT: 'agent_management',
-  AUTO_RESOLVE_CONVERSATIONS: 'auto_resolve_conversations',
   AUTOMATIONS: 'automations',
-  CAMPAIGNS: 'campaigns',
   CANNED_RESPONSES: 'canned_responses',
-  CRM: 'crm',
   CUSTOM_ATTRIBUTES: 'custom_attributes',
   INBOX_MANAGEMENT: 'inbox_management',
   INTEGRATIONS: 'integrations',
   LABELS: 'labels',
   MACROS: 'macros',
-  HELP_CENTER: 'help_center',
-  REPORTS: 'reports',
   TEAM_MANAGEMENT: 'team_management',
   VOICE_RECORDER: 'voice_recorder',
 };

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -1,9 +0,0 @@
-export const EXECUTED_A_MACRO = 'Executed a macro';
-export const SENT_MESSAGE = 'Sent a message';
-export const SENT_PRIVATE_NOTE = 'Sent a private note';
-export const INSERTED_A_CANNED_RESPONSE = 'Inserted a canned response';
-export const USED_MENTIONS = 'Used mentions';
-export const MERGED_CONTACTS = 'Used merge contact option';
-export const ADDED_TO_CANNED_RESPONSE = 'Used added to canned response option';
-export const ADDED_A_CUSTOM_ATTRIBUTE = 'Added a custom attribute';
-export const ADDED_AN_INBOX = 'Added an inbox';

app/javascript/dashboard/helper/AnalyticsHelper/index.js

@@ -1,67 +0,0 @@
-import { AnalyticsBrowser } from '@june-so/analytics-next';
-
-class AnalyticsHelper {
-  constructor({ token: analyticsToken } = {}) {
-    this.analyticsToken = analyticsToken;
-    this.analytics = null;
-    this.user = {};
-  }
-
-  async init() {
-    if (!this.analyticsToken) {
-      return;
-    }
-
-    let [analytics] = await AnalyticsBrowser.load({
-      writeKey: this.analyticsToken,
-    });
-    this.analytics = analytics;
-  }
-
-  identify(user) {
-    if (!this.analytics) {
-      return;
-    }
-    this.user = user;
-    this.analytics.identify(this.user.email, {
-      userId: this.user.id,
-      email: this.user.email,
-      name: this.user.name,
-      avatar: this.user.avatar_url,
-    });
-
-    const { accounts, account_id: accountId } = this.user;
-    const [currentAccount] = accounts.filter(
-      account => account.id === accountId
-    );
-    if (currentAccount) {
-      this.analytics.group(currentAccount.id, this.user.id, {
-        name: currentAccount.name,
-      });
-    }
-  }
-
-  track(eventName, properties = {}) {
-    if (!this.analytics) {
-      return;
-    }
-
-    this.analytics.track({
-      userId: this.user.id,
-      event: eventName,
-      properties,
-    });
-  }
-
-  page(params) {
-    if (!this.analytics) {
-      return;
-    }
-
-    this.analytics.page(params);
-  }
-}
-
-export * as ANALYTICS_EVENTS from './events';
-
-export default new AnalyticsHelper(window.analyticsConfig);

app/javascript/dashboard/helper/URLHelper.js

@@ -56,8 +56,6 @@ export const conversationUrl = ({
     url = `accounts/${accountId}/custom_view/${foldersId}/conversations/${id}`;
   } else if (conversationType === 'mention') {
     url = `accounts/${accountId}/mentions/conversations/${id}`;
-  } else if (conversationType === 'unattended') {
-    url = `accounts/${accountId}/unattended/conversations/${id}`;
   }
   return url;
 };
@@ -68,23 +66,16 @@ export const conversationListPageURL = ({
   inboxId,
   label,
   teamId,
-  customViewId,
 }) => {
   let url = `accounts/${accountId}/dashboard`;
   if (label) {
     url = `accounts/${accountId}/label/${label}`;
   } else if (teamId) {
     url = `accounts/${accountId}/team/${teamId}`;
+  } else if (conversationType === 'mention') {
+    url = `accounts/${accountId}/mentions/conversations`;
   } else if (inboxId) {
     url = `accounts/${accountId}/inbox/${inboxId}`;
-  } else if (customViewId) {
-    url = `accounts/${accountId}/custom_view/${customViewId}`;
-  } else if (conversationType) {
-    const urlMap = {
-      mention: 'mentions/conversations',
-      unattended: 'unattended/conversations',
-    };
-    url = `accounts/${accountId}/${urlMap[conversationType]}`;
   }
   return frontendURL(url);
 };

app/javascript/dashboard/helper/actionQueryGenerator.js

@@ -17,22 +17,13 @@ const formatArray = params => {
   return params;
 };
 
-const generatePayloadForObject = item => {
-  if (item.action_params.id) {
-    item.action_params = [item.action_params.id];
-  } else {
-    item.action_params = [item.action_params];
-  }
-  return item.action_params;
-};
-
 const generatePayload = data => {
   const actions = JSON.parse(JSON.stringify(data));
   let payload = actions.map(item => {
     if (Array.isArray(item.action_params)) {
       item.action_params = formatArray(item.action_params);
-    } else if (typeof item.action_params === 'object') {
+    } else if (typeof item.values === 'object') {
-      item.action_params = generatePayloadForObject(item);
+      item.action_params = [item.action_params.id];
     } else if (!item.action_params) {
       item.action_params = [];
     } else {

app/javascript/dashboard/helper/automationHelper.js

@@ -1,242 +0,0 @@
-import {
-  OPERATOR_TYPES_1,
-  OPERATOR_TYPES_3,
-  OPERATOR_TYPES_4,
-} from 'dashboard/routes/dashboard/settings/automation/operators';
-import filterQueryGenerator from './filterQueryGenerator';
-import actionQueryGenerator from './actionQueryGenerator';
-const MESSAGE_CONDITION_VALUES = [
-  {
-    id: 'incoming',
-    name: 'Incoming Message',
-  },
-  {
-    id: 'outgoing',
-    name: 'Outgoing Message',
-  },
-];
-
-export const getCustomAttributeInputType = key => {
-  const customAttributeMap = {
-    date: 'date',
-    text: 'plain_text',
-    list: 'search_select',
-    checkbox: 'search_select',
-  };
-
-  return customAttributeMap[key] || 'plain_text';
-};
-
-export const isACustomAttribute = (customAttributes, key) => {
-  return customAttributes.find(attr => {
-    return attr.attribute_key === key;
-  });
-};
-
-export const getCustomAttributeListDropdownValues = (
-  customAttributes,
-  type
-) => {
-  return customAttributes
-    .find(attr => attr.attribute_key === type)
-    .attribute_values.map(item => {
-      return {
-        id: item,
-        name: item,
-      };
-    });
-};
-
-export const isCustomAttributeCheckbox = (customAttributes, key) => {
-  return customAttributes.find(attr => {
-    return (
-      attr.attribute_key === key && attr.attribute_display_type === 'checkbox'
-    );
-  });
-};
-
-export const isCustomAttributeList = (customAttributes, type) => {
-  return customAttributes.find(attr => {
-    return (
-      attr.attribute_key === type && attr.attribute_display_type === 'list'
-    );
-  });
-};
-
-export const getOperatorTypes = key => {
-  const operatorMap = {
-    list: OPERATOR_TYPES_1,
-    text: OPERATOR_TYPES_3,
-    number: OPERATOR_TYPES_1,
-    link: OPERATOR_TYPES_1,
-    date: OPERATOR_TYPES_4,
-    checkbox: OPERATOR_TYPES_1,
-  };
-
-  return operatorMap[key] || OPERATOR_TYPES_1;
-};
-
-export const generateCustomAttributeTypes = (customAttributes, type) => {
-  return customAttributes.map(attr => {
-    return {
-      key: attr.attribute_key,
-      name: attr.attribute_display_name,
-      inputType: getCustomAttributeInputType(attr.attribute_display_type),
-      filterOperators: getOperatorTypes(attr.attribute_display_type),
-      customAttributeType: type,
-    };
-  });
-};
-
-export const generateConditionOptions = (options, key = 'id') => {
-  return options.map(i => {
-    return {
-      id: i[key],
-      name: i.title,
-    };
-  });
-};
-
-export const getActionOptions = ({ teams, labels, type }) => {
-  const actionsMap = {
-    assign_team: teams,
-    send_email_to_team: teams,
-    add_label: generateConditionOptions(labels, 'title'),
-  };
-  return actionsMap[type];
-};
-
-export const getConditionOptions = ({
-  agents,
-  booleanFilterOptions,
-  campaigns,
-  contacts,
-  countries,
-  customAttributes,
-  inboxes,
-  languages,
-  statusFilterOptions,
-  teams,
-  type,
-}) => {
-  if (isCustomAttributeCheckbox(customAttributes, type)) {
-    return booleanFilterOptions;
-  }
-
-  if (isCustomAttributeList(customAttributes, type)) {
-    return getCustomAttributeListDropdownValues(customAttributes, type);
-  }
-
-  const conditionFilterMaps = {
-    status: statusFilterOptions,
-    assignee_id: agents,
-    contact: contacts,
-    inbox_id: inboxes,
-    team_id: teams,
-    campaigns: generateConditionOptions(campaigns),
-    browser_language: languages,
-    country_code: countries,
-    message_type: MESSAGE_CONDITION_VALUES,
-  };
-
-  return conditionFilterMaps[type];
-};
-
-export const getFileName = (action, files = []) => {
-  const blobId = action.action_params[0];
-  if (!blobId) return '';
-  if (action.action_name === 'send_attachment') {
-    const file = files.find(item => item.blob_id === blobId);
-    if (file) return file.filename.toString();
-  }
-  return '';
-};
-
-export const getDefaultConditions = eventName => {
-  if (eventName === 'message_created') {
-    return [
-      {
-        attribute_key: 'message_type',
-        filter_operator: 'equal_to',
-        values: '',
-        query_operator: 'and',
-        custom_attribute_type: '',
-      },
-    ];
-  }
-  return [
-    {
-      attribute_key: 'status',
-      filter_operator: 'equal_to',
-      values: '',
-      query_operator: 'and',
-      custom_attribute_type: '',
-    },
-  ];
-};
-
-export const getDefaultActions = () => {
-  return [
-    {
-      action_name: 'assign_team',
-      action_params: [],
-    },
-  ];
-};
-
-export const filterCustomAttributes = customAttributes => {
-  return customAttributes.map(attr => {
-    return {
-      key: attr.attribute_key,
-      name: attr.attribute_display_name,
-      type: attr.attribute_display_type,
-    };
-  });
-};
-
-export const getStandardAttributeInputType = (automationTypes, event, key) => {
-  return automationTypes[event].conditions.find(item => item.key === key)
-    .inputType;
-};
-
-export const generateAutomationPayload = payload => {
-  const automation = JSON.parse(JSON.stringify(payload));
-  automation.conditions[automation.conditions.length - 1].query_operator = null;
-  automation.conditions = filterQueryGenerator(automation.conditions).payload;
-  automation.actions = actionQueryGenerator(automation.actions);
-  return automation;
-};
-
-export const isCustomAttribute = (attrs, key) => {
-  return attrs.find(attr => attr.key === key);
-};
-
-export const generateCustomAttributes = (
-  conversationAttributes = [],
-  contactAttribtues = [],
-  conversationlabel,
-  contactlabel
-) => {
-  const customAttributes = [];
-  if (conversationAttributes.length) {
-    customAttributes.push(
-      {
-        key: `conversation_custom_attribute`,
-        name: conversationlabel,
-        disabled: true,
-      },
-      ...conversationAttributes
-    );
-  }
-  if (contactAttribtues.length) {
-    customAttributes.push(
-      {
-        key: `contact_custom_attribute`,
-        name: contactlabel,
-        disabled: true,
-      },
-      ...contactAttribtues
-    );
-  }
-  return customAttributes;
-};

app/javascript/dashboard/helper/filterQueryGenerator.js

@@ -1,3 +1,15 @@
+const lowerCaseValues = (operator, values) => {
+  if (operator === 'equal_to' || operator === 'not_equal_to') {
+    values = values.map(val => {
+      if (typeof val === 'string') {
+        return val.toLowerCase();
+      }
+      return val;
+    });
+  }
+  return values;
+};
+
 const generatePayload = data => {
   // Make a copy of data to avoid vue data reactivity issues
   const filters = JSON.parse(JSON.stringify(data));
@@ -11,6 +23,8 @@ const generatePayload = data => {
     } else {
       item.values = [item.values];
     }
+    // Convert all values to lowerCase if operator_type is 'equal_to' or 'not_equal_to'
+    item.values = lowerCaseValues(item.filter_operator, item.values);
     return item;
   });
   // For every query added, the query_operator is set default to and so the

app/javascript/dashboard/helper/preChat.js

@@ -60,11 +60,15 @@ export const getFormattedPreChatFields = ({ preChatFields }) => {
     return {
       ...item,
       label: getLabel({
-        key: item.name,
+        key: standardFieldKeys[item.name]
+          ? standardFieldKeys[item.name].key
+          : item.name,
         label: item.label ? item.label : item.name,
       }),
       placeholder: getPlaceHolder({
-        key: item.name,
+        key: standardFieldKeys[item.name]
+          ? standardFieldKeys[item.name].key
+          : item.name,
         placeholder: item.placeholder ? item.placeholder : item.name,
       }),
     };

app/javascript/dashboard/helper/scriptHelpers.js

@@ -1,4 +1,4 @@
-import AnalyticsHelper from './AnalyticsHelper';
+import posthog from 'posthog-js';
 
 export const CHATWOOT_SET_USER = 'CHATWOOT_SET_USER';
 export const CHATWOOT_RESET = 'CHATWOOT_RESET';
@@ -8,9 +8,16 @@ export const ANALYTICS_RESET = 'ANALYTICS_RESET';
 
 export const initializeAnalyticsEvents = () => {
   window.bus.$on(ANALYTICS_IDENTITY, ({ user }) => {
-    AnalyticsHelper.identify(user);
+    if (window.analyticsConfig) {
+      posthog.identify(user.id, { name: user.name, email: user.email });
+    }
+  });
+
+  window.bus.$on(ANALYTICS_RESET, () => {
+    if (window.analyticsConfig) {
+      posthog.reset();
+    }
   });
-  window.bus.$on(ANALYTICS_RESET, () => {});
 };
 
 export const initializeChatwootEvents = () => {

app/javascript/dashboard/helper/specs/URLHelper.spec.js

@@ -29,12 +29,6 @@ describe('#URL Helpers', () => {
         '/app/accounts/1/team/1'
       );
     });
-
-    it('should return url to custom view', () => {
-      expect(conversationListPageURL({ accountId: 1, customViewId: 1 })).toBe(
-        '/app/accounts/1/custom_view/1'
-      );
-    });
   });
   describe('conversationUrl', () => {
     it('should return direct conversation URL if activeInbox is nil', () => {

app/javascript/dashboard/helper/specs/filterQueryGenerator.spec.js

@@ -5,7 +5,7 @@ const testData = [
     attribute_key: 'status',
     filter_operator: 'equal_to',
     values: [
-      { id: 'pending', name: 'Pending' },
+      { id: 'PENDING', name: 'Pending' },
       { id: 'resolved', name: 'Resolved' },
     ],
     query_operator: 'and',
@@ -18,7 +18,7 @@ const testData = [
       account_id: 1,
       auto_offline: true,
       confirmed: true,
-      email: 'fayaz@test.com',
+      email: 'fayazara@gmail.com',
       available_name: 'Fayaz',
       name: 'Fayaz',
       role: 'agent',
@@ -52,7 +52,7 @@ const finalResult = {
     {
       attribute_key: 'id',
       filter_operator: 'equal_to',
-      values: ['This is a test'],
+      values: ['this is a test'],
     },
   ],
 };

app/javascript/dashboard/i18n/index.js

@@ -15,7 +15,6 @@ import id from './locale/id';
 import it from './locale/it';
 import ja from './locale/ja';
 import ko from './locale/ko';
-import lv from './locale/lv';
 import ml from './locale/ml';
 import nl from './locale/nl';
 import no from './locale/no';
@@ -53,7 +52,6 @@ export default {
   ja,
   ko,
   ml,
-  lv,
   nl,
   no,
   pl,

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -1,70 +1,5 @@
 {
   "AGENT_BOTS": {
-    "HEADER": "Bots",
+    "HEADER": "Bots"
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot Description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
-    },
-    "BOT_CONFIGURATION": {
-      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
-      "SUBMIT": "تحديث",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
-    },
-    "ADD": {
-      "TITLE": "Configure new bot",
-      "CANCEL_BUTTON_TEXT": "إلغاء",
-      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
-      }
-    },
-    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
-    },
-    "DELETE": {
-      "BUTTON_TEXT": "حذف",
-      "TITLE": "Delete Bot",
-      "SUBMIT": "حذف",
-      "CANCEL_BUTTON_TEXT": "إلغاء",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
-      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
-      }
-    },
-    "EDIT": {
-      "BUTTON_TEXT": "تعديل",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
-      "CANCEL_BUTTON_TEXT": "إلغاء",
-      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
-      }
-    },
-    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
-    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -86,9 +86,7 @@
       "RESET_MESSAGE": "تغيير نوع الحدث سوف يعيد تعيين الشروط والأحداث التي أضفتها أدناه"
     },
     "CONDITION": {
-      "DELETE_MESSAGE": "يجب أن يكون لديك على الأقل شرط واحد للحفظ",
+      "DELETE_MESSAGE": "يجب أن يكون لديك على الأقل شرط واحد للحفظ"
-      "CONTACT_CUSTOM_ATTR_LABEL": "Contact Custom Attributes",
-      "CONVERSATION_CUSTOM_ATTR_LABEL": "Conversation Custom Attributes"
     },
     "ACTION": {
       "DELETE_MESSAGE": "يجب أن يكون لديك على الأقل شرط واحد للحفظ",

app/javascript/dashboard/i18n/locale/ar/bulkActions.json

@@ -8,7 +8,6 @@
     "ASSIGN_LABEL": "تكليف",
     "YES": "نعم",
     "ASSIGN_AGENT_TOOLTIP": "إسناد وكيل",
-    "ASSIGN_TEAM_TOOLTIP": "تعيين فريق",
     "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح",
     "ASSIGN_FAILED": "فشل في تعيين المحادثات، الرجاء المحاولة مرة أخرى",
     "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح",
@@ -27,14 +26,6 @@
       "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
       "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح",
       "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى"
-    },
-    "TEAMS": {
-      "TEAM_SELECT_LABEL": "اختيار فريق",
-      "NONE": "لا شيء",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/chatlist.json

@@ -8,7 +8,6 @@
     },
     "TAB_HEADING": "المحادثات",
     "MENTION_HEADING": "الإشارات",
-    "UNATTENDED_HEADING": "بدون حضور",
     "SEARCH": {
       "INPUT": "البحث عن جهات الاتصال، المحادثات، قوالب الردود الجاهزة .."
     },
@@ -57,8 +56,6 @@
     "REPLY_TO_TWEET": "الرد على هذه التغريدة",
     "LINK_TO_STORY": "الذهاب إلى قصة الإنستقرام",
     "SENT": "Sent successfully",
-    "READ": "Read successfully",
-    "DELIVERED": "Delivered successfully",
     "NO_MESSAGES": "لا توجد رسائل",
     "NO_CONTENT": "لم يتم العثور على محتوى",
     "HIDE_QUOTED_TEXT": "Hide Quoted Text",

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -41,10 +41,6 @@
     "NO_RESPONSE": "لا توجد استجابة",
     "RATING_TITLE": "التقييم",
     "FEEDBACK_TITLE": "الملاحظات",
-    "CARD": {
-      "SHOW_LABELS": "Show labels",
-      "HIDE_LABELS": "Hide labels"
-    },
     "HEADER": {
       "RESOLVE_ACTION": "إغلاق المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
@@ -68,7 +64,6 @@
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
-      "MARK_AS_UNREAD": "Mark as unread",
       "REOPEN": "إعادة فتح المحادثة",
       "SNOOZE": {
         "TITLE": "غفوة",

app/javascript/dashboard/i18n/locale/ar/emoji.json

@@ -1,6 +0,0 @@
-{
-  "EMOJI": {
-    "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
-  }
-}

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -23,7 +23,7 @@
         "ERROR": "الرجاء إدخال اسم حساب صحيح"
       },
       "LANGUAGE": {
-        "LABEL": "Site language",
+        "LABEL": "لغة الموقع (تجريبي)",
         "PLACEHOLDER": "اسم الحساب الخاص بك",
         "ERROR": ""
       },
@@ -54,8 +54,7 @@
     "MULTISELECT": {
       "ENTER_TO_SELECT": "اضغط على زر الإدخال للاختيار",
       "ENTER_TO_REMOVE": "اضغط على زر الإدخال للحذف",
-      "SELECT_ONE": "اختر واحدا",
+      "SELECT_ONE": "اختر واحدا"
-      "SELECT": "Select"
     }
   },
   "NOTIFICATIONS_PAGE": {
@@ -137,8 +136,5 @@
       "UNTIL_NEXT_WEEK": "حتى الأسبوع القادم",
       "UNTIL_TOMORROW": "حتى الغد"
     }
-  },
-  "DASHBOARD_APPS": {
-    "LOADING_MESSAGE": "Loading Dashboard App..."
   }
 }

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -134,7 +134,7 @@
         "PHONE_NUMBER": {
           "LABEL": "رقم الهاتف",
           "PLACEHOLDER": "الرجاء إدخال رقم الهاتف الذي سيتم إرسال الرسائل منه.",
-          "ERROR": "Please provide a valid phone number that starts with a `+` sign and does not contain any spaces."
+          "ERROR": "الرجاء إدخال قيمة صحيحة. يجب أن يبدأ رقم الهاتف بعلامة `+`."
         },
         "API_CALLBACK": {
           "TITLE": "عنوان Callback URL",
@@ -185,7 +185,7 @@
           "PHONE_NUMBER": {
             "LABEL": "رقم الهاتف",
             "PLACEHOLDER": "الرجاء إدخال رقم الهاتف الذي سيتم إرسال الرسائل منه.",
-            "ERROR": "Please provide a valid phone number that starts with a `+` sign and does not contain any spaces."
+            "ERROR": "الرجاء إدخال قيمة صحيحة. يجب أن يبدأ رقم الهاتف بعلامة `+`."
           },
           "SUBMIT_BUTTON": "إنشاء قناة عرض التردد",
           "API": {
@@ -214,7 +214,7 @@
         "PHONE_NUMBER": {
           "LABEL": "رقم الهاتف",
           "PLACEHOLDER": "الرجاء إدخال رقم الهاتف الذي سيتم إرسال الرسائل منه.",
-          "ERROR": "Please provide a valid phone number that starts with a `+` sign and does not contain any spaces."
+          "ERROR": "الرجاء إدخال قيمة صحيحة. يجب أن يبدأ رقم الهاتف بعلامة `+`."
         },
         "PHONE_NUMBER_ID": {
           "LABEL": "رقم الهاتف",
@@ -388,10 +388,6 @@
         "ENABLED": "مفعل",
         "DISABLED": "معطّل"
       },
-      "LOCK_TO_SINGLE_CONVERSATION": {
-        "ENABLED": "مفعل",
-        "DISABLED": "معطّل"
-      },
       "ENABLE_HMAC": {
         "LABEL": "تمكين"
       }
@@ -420,8 +416,7 @@
       "CAMPAIGN": "الحملات",
       "PRE_CHAT_FORM": "نموذج ما قبل الدردشة",
       "BUSINESS_HOURS": "ساعات العمل",
-      "WIDGET_BUILDER": "منشئ اللايف شات",
+      "WIDGET_BUILDER": "منشئ اللايف شات"
-      "BOT_CONFIGURATION": "Bot Configuration"
     },
     "SETTINGS": "الإعدادات",
     "FEATURES": {
@@ -445,8 +440,6 @@
       "ENABLE_CSAT_SUB_TEXT": "تمكين/تعطيل تقييم خدمة العملاء بعد إنتهاء المحادثة",
       "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
-      "LOCK_TO_SINGLE_CONVERSATION": "Lock to single conversation",
-      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Enable or disable multiple conversations for the same contact in this inbox",
       "INBOX_UPDATE_TITLE": "إعدادات قناة التواصل",
       "INBOX_UPDATE_SUB_TEXT": "تحديث إعدادات قناة التواصل",
       "AUTO_ASSIGNMENT_SUB_TEXT": "تمكين أو تعطيل الإسناد التلقائي للمحادثات الجديدة إلى الموظفين المضافين إلى قناة التواصل هذه.",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -103,9 +103,7 @@
           "متصل",
           "مشغول",
           "غير متصل"
-        ],
+        ]
-        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -136,7 +134,6 @@
     "SELECTOR_SUBTITLE": "اختر حساباً من القائمة التالية",
     "PROFILE_SETTINGS": "إعدادات الملف الشخصي",
     "KEYBOARD_SHORTCUTS": "اختصارات لوحة المفاتيح",
-    "SUPER_ADMIN_CONSOLE": "Super Admin Console",
     "LOGOUT": "تسجيل الخروج"
   },
   "APP_GLOBAL": {
@@ -161,9 +158,6 @@
       "DOWNLOAD": "تنزيل",
       "UPLOADING": "جاري الرفع..."
     },
-    "LOCATION_BUBBLE": {
-      "SEE_ON_MAP": "See on map"
-    },
     "FORM_BUBBLE": {
       "SUBMIT": "إرسال"
     }
@@ -180,7 +174,6 @@
     "CONVERSATIONS": "المحادثات",
     "ALL_CONVERSATIONS": "كل المحادثات",
     "MENTIONED_CONVERSATIONS": "الإشارات",
-    "UNATTENDED_CONVERSATIONS": "بدون حضور",
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
@@ -229,10 +222,6 @@
       "CATEGORY": "الفئة",
       "CATEGORY_EMPTY_MESSAGE": "لم يتم العثور على فئات"
     },
-    "SET_AUTO_OFFLINE": {
-      "TEXT": "Mark offline automatically",
-      "INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard."
-    },
     "DOCS": "قراءة المستندات"
   },
   "BILLING_SETTINGS": {
@@ -264,7 +253,7 @@
     },
     "FORM": {
       "NAME": {
-        "LABEL": "اسم الشركة",
+        "LABEL": "اسم الحساب",
         "PLACEHOLDER": "مؤسسة Wayne"
       },
       "SUBMIT": "إرسال"

app/javascript/dashboard/i18n/locale/ar/signup.json

@@ -2,13 +2,11 @@
   "REGISTER": {
     "TRY_WOOT": "تسجيل حساب",
     "TITLE": "تسجيل",
-    "TESTIMONIAL_HEADER": "All it takes is one step to move forward",
-    "TESTIMONIAL_CONTENT": "You're one step away from engaging your customers, retaining them and finding new ones.",
     "TERMS_ACCEPT": "من خلال التسجيل، فإنك توافق على <a href=\"https://www.chatwoot.com/terms\">شروط الخدمة</a> و <a href=\"https://www.chatwoot.com/privacy-policy\">سياسة الخصوصية</a>",
-    "COMPANY_NAME": {
+    "ACCOUNT_NAME": {
-      "LABEL": "Company name",
+      "LABEL": "اسم الحساب",
-      "PLACEHOLDER": "Enter your company name. eg: Wayne Enterprises",
+      "PLACEHOLDER": "أدخل اسم الحساب. مثال: Wayne Enterprises",
-      "ERROR": "Company name is too short"
+      "ERROR": "اسم الحساب قصير جداً"
     },
     "FULL_NAME": {
       "LABEL": "الاسم الكامل",
@@ -18,7 +16,7 @@
     "EMAIL": {
       "LABEL": "البريد الإلكتروني للعمل",
       "PLACEHOLDER": "أدخل عنوان بريدك الإلكتروني للعمل. مثال: bruce@wayne.enterprises",
-      "ERROR": "Please enter a valid work email address"
+      "ERROR": "عنوان البريد الإلكتروني غير صالح"
     },
     "PASSWORD": {
       "LABEL": "كلمة المرور",

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -1,70 +1,5 @@
 {
   "AGENT_BOTS": {
-    "HEADER": "Bots",
+    "HEADER": "Bots"
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot Description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
-    },
-    "BOT_CONFIGURATION": {
-      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
-      "SUBMIT": "Обновяване",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
-    },
-    "ADD": {
-      "TITLE": "Configure new bot",
-      "CANCEL_BUTTON_TEXT": "Отмени",
-      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
-      }
-    },
-    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
-    },
-    "DELETE": {
-      "BUTTON_TEXT": "Изтрий",
-      "TITLE": "Delete Bot",
-      "SUBMIT": "Изтрий",
-      "CANCEL_BUTTON_TEXT": "Отмени",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
-      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
-      }
-    },
-    "EDIT": {
-      "BUTTON_TEXT": "Редактирай",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
-      "CANCEL_BUTTON_TEXT": "Отмени",
-      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
-      }
-    },
-    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
-    }
   }
 }

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -86,9 +86,7 @@
       "RESET_MESSAGE": "Changing event type will reset the conditions and events you have added below"
     },
     "CONDITION": {
-      "DELETE_MESSAGE": "You need to have atleast one condition to save",
+      "DELETE_MESSAGE": "You need to have atleast one condition to save"
-      "CONTACT_CUSTOM_ATTR_LABEL": "Contact Custom Attributes",
-      "CONVERSATION_CUSTOM_ATTR_LABEL": "Conversation Custom Attributes"
     },
     "ACTION": {
       "DELETE_MESSAGE": "You need to have atleast one action to save",

app/javascript/dashboard/i18n/locale/bg/bulkActions.json

@@ -8,7 +8,6 @@
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
     "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
-    "ASSIGN_TEAM_TOOLTIP": "Assign team",
     "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
     "ASSIGN_FAILED": "Failed to assign conversations, please try again",
     "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
@@ -27,14 +26,6 @@
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully",
       "ASSIGN_FAILED": "Failed to assign labels, please try again"
-    },
-    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
-      "NONE": "Нито един",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/chatlist.json

@@ -8,7 +8,6 @@
     },
     "TAB_HEADING": "Разговори",
     "MENTION_HEADING": "Споменавания",
-    "UNATTENDED_HEADING": "Unattended",
     "SEARCH": {
       "INPUT": "Търсене на хора, чатове, запазени отговори .."
     },
@@ -57,8 +56,6 @@
     "REPLY_TO_TWEET": "Отговори на този туит",
     "LINK_TO_STORY": "Go to instagram story",
     "SENT": "Успено изпратено",
-    "READ": "Read successfully",
-    "DELIVERED": "Delivered successfully",
     "NO_MESSAGES": "Няма съобщения",
     "NO_CONTENT": "Няма налично съдържание",
     "HIDE_QUOTED_TEXT": "Скриване на цитирания текст",

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -41,10 +41,6 @@
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
-    "CARD": {
-      "SHOW_LABELS": "Show labels",
-      "HIDE_LABELS": "Hide labels"
-    },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
@@ -68,7 +64,6 @@
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
-      "MARK_AS_UNREAD": "Mark as unread",
       "REOPEN": "Reopen conversation",
       "SNOOZE": {
         "TITLE": "Snooze",

app/javascript/dashboard/i18n/locale/bg/emoji.json

@@ -1,6 +0,0 @@
-{
-  "EMOJI": {
-    "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
-  }
-}

app/javascript/dashboard/i18n/locale/bg/generalSettings.json

@@ -23,7 +23,7 @@
         "ERROR": "Please enter a valid account name"
       },
       "LANGUAGE": {
-        "LABEL": "Site language",
+        "LABEL": "Site language (Beta)",
         "PLACEHOLDER": "Your account name",
         "ERROR": ""
       },
@@ -54,8 +54,7 @@
     "MULTISELECT": {
       "ENTER_TO_SELECT": "Press enter to select",
       "ENTER_TO_REMOVE": "Press enter to remove",
-      "SELECT_ONE": "Select one",
+      "SELECT_ONE": "Select one"
-      "SELECT": "Select"
     }
   },
   "NOTIFICATIONS_PAGE": {
@@ -137,8 +136,5 @@
       "UNTIL_NEXT_WEEK": "Until next week",
       "UNTIL_TOMORROW": "Until tomorrow"
     }
-  },
-  "DASHBOARD_APPS": {
-    "LOADING_MESSAGE": "Loading Dashboard App..."
   }
 }

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -134,7 +134,7 @@
         "PHONE_NUMBER": {
           "LABEL": "Phone number",
           "PLACEHOLDER": "Please enter the phone number from which message will be sent.",
-          "ERROR": "Please provide a valid phone number that starts with a `+` sign and does not contain any spaces."
+          "ERROR": "Please enter a valid value. Phone number should start with `+` sign."
         },
         "API_CALLBACK": {
           "TITLE": "Callback URL",
@@ -185,7 +185,7 @@
           "PHONE_NUMBER": {
             "LABEL": "Телефон",
             "PLACEHOLDER": "Please enter the phone number from which message will be sent.",
-            "ERROR": "Please provide a valid phone number that starts with a `+` sign and does not contain any spaces."
+            "ERROR": "Please enter a valid value. Phone number should start with `+` sign."
           },
           "SUBMIT_BUTTON": "Create Bandwidth Channel",
           "API": {
@@ -214,7 +214,7 @@
         "PHONE_NUMBER": {
           "LABEL": "Phone number",
           "PLACEHOLDER": "Please enter the phone number from which message will be sent.",
-          "ERROR": "Please provide a valid phone number that starts with a `+` sign and does not contain any spaces."
+          "ERROR": "Please enter a valid value. Phone number should start with `+` sign."
         },
         "PHONE_NUMBER_ID": {
           "LABEL": "Phone number ID",
@@ -388,10 +388,6 @@
         "ENABLED": "Включен",
         "DISABLED": "Изключен"
       },
-      "LOCK_TO_SINGLE_CONVERSATION": {
-        "ENABLED": "Включен",
-        "DISABLED": "Изключен"
-      },
       "ENABLE_HMAC": {
         "LABEL": "Enable"
       }
@@ -420,8 +416,7 @@
       "CAMPAIGN": "Campaigns",
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
-      "WIDGET_BUILDER": "Widget Builder",
+      "WIDGET_BUILDER": "Widget Builder"
-      "BOT_CONFIGURATION": "Bot Configuration"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -445,8 +440,6 @@
       "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
-      "LOCK_TO_SINGLE_CONVERSATION": "Lock to single conversation",
-      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Enable or disable multiple conversations for the same contact in this inbox",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",