Merge branch 'macros-enhancement' into macros-test

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>

app/controllers/api/v1/accounts/macros_controller.rb

@@ -14,6 +14,8 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
     render json: { error: @macro.errors.messages }, status: :unprocessable_entity and return unless @macro.valid?
 
     @macro.save!
+    process_attachments
+    @macro
   end
 
   def show
@@ -25,10 +27,21 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def attach_file
+    file_blob = ActiveStorage::Blob.create_and_upload!(
+      key: nil,
+      io: params[:attachment].tempfile,
+      filename: params[:attachment].original_filename,
+      content_type: params[:attachment].content_type
+    )
+    render json: { blob_key: file_blob.key, blob_id: file_blob.id }
+  end
+
   def update
     ActiveRecord::Base.transaction do
       @macro.update!(macros_with_user)
       @macro.set_visibility(current_user, permitted_params)
+      process_attachments
       @macro.save!
     rescue StandardError => e
       Rails.logger.error e
@@ -42,6 +55,17 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def process_attachments
+    actions = @macro.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
+    return if actions.blank?
+
+    actions.each do |action|
+      blob_id = action['action_params']
+      blob = ActiveStorage::Blob.find_by(id: blob_id)
+      @macro.files.attach(blob)
+    end
+  end
+
   def permitted_params
     params.permit(
       :name, :account_id, :visibility,

app/javascript/dashboard/components/widgets/AutomationActionInput.vue

@@ -1,8 +1,5 @@
 <template>
-  <div
-    class="filter"
-    :class="{ error: v.action_params.$dirty && v.action_params.$error }"
-  >
+  <div class="filter" :class="actionInputStyles">
     <div class="filter-inputs">
       <select
         v-model="action_name"
@@ -60,6 +57,7 @@
         </div>
       </div>
       <woot-button
+        v-if="!isMacro"
         icon="dismiss"
         variant="clear"
         color-scheme="secondary"
@@ -120,6 +118,10 @@ export default {
       type: String,
       default: '',
     },
+    isMacro: {
+      type: Boolean,
+      default: false,
+    },
   },
   computed: {
     action_name: {
@@ -146,6 +148,12 @@ export default {
       return this.actionTypes.find(action => action.key === this.action_name)
         .inputType;
     },
+    actionInputStyles() {
+      return {
+        error: this.v.action_params.$dirty && this.v.action_params.$error,
+        'is-a-macro': this.isMacro,
+      };
+    },
   },
   methods: {
     removeAction() {
@@ -165,6 +173,18 @@ export default {
   border: 1px solid var(--color-border);
   border-radius: var(--border-radius-medium);
   margin-bottom: var(--space-small);
+
+  &.is-a-macro {
+    margin-bottom: 0;
+    background: var(--white);
+    padding: var(--space-zero);
+    border: unset;
+    border-radius: unset;
+  }
+}
+
+.no-margin-bottom {
+  margin-bottom: 0;
 }
 
 .filter.error {

app/javascript/dashboard/components/widgets/AutomationFileInput.vue

@@ -21,7 +21,7 @@
       type="outline"
       class="error-icon"
     />
-    <p class="file-button">{{ label }}</p>
+    <span class="file-button">{{ label }}</span>
   </label>
 </template>
 

app/javascript/dashboard/helper/specs/macrosFixtures.js

@@ -0,0 +1,71 @@
+export const teams = [
+  {
+    id: 1,
+    name: '⚙️ sales team',
+    description: 'This is our internal sales team',
+    allow_auto_assign: true,
+    account_id: 1,
+    is_member: true,
+  },
+  {
+    id: 2,
+    name: '🤷‍♂️ fayaz',
+    description: 'Test',
+    allow_auto_assign: true,
+    account_id: 1,
+    is_member: true,
+  },
+  {
+    id: 3,
+    name: '🇮🇳 apac sales',
+    description: 'Sales team for France Territory',
+    allow_auto_assign: true,
+    account_id: 1,
+    is_member: true,
+  },
+];
+
+export const labels = [
+  {
+    id: 6,
+    title: 'sales',
+    description: 'sales team',
+    color: '#8EA20F',
+    show_on_sidebar: true,
+  },
+  {
+    id: 2,
+    title: 'billing',
+    description: 'billing',
+    color: '#4077DA',
+    show_on_sidebar: true,
+  },
+  {
+    id: 1,
+    title: 'snoozed',
+    description: 'Items marked for later',
+    color: '#D12F42',
+    show_on_sidebar: true,
+  },
+  {
+    id: 5,
+    title: 'mobile-app',
+    description: 'tech team',
+    color: '#2DB1CC',
+    show_on_sidebar: true,
+  },
+  {
+    id: 14,
+    title: 'human-resources-department-with-long-title',
+    description: 'Test',
+    color: '#FF6E09',
+    show_on_sidebar: true,
+  },
+  {
+    id: 22,
+    title: 'priority',
+    description: 'For important sales leads',
+    color: '#7E7CED',
+    show_on_sidebar: true,
+  },
+];

app/javascript/dashboard/helper/specs/macrosHelper.spec.js

@@ -0,0 +1,53 @@
+import { MACRO_ACTION_TYPES } from '../../routes/dashboard/settings/macros/constants';
+
+import { teams, labels } from './macrosFixtures';
+import {
+  resolveActionName,
+  emptyMacro,
+  resolveLabels,
+  resolveTeamIds,
+} from '../../routes/dashboard/settings/macros/macroHelper';
+
+describe('#resolveActionName', () => {
+  it('resolve action name from key and return the correct label', () => {
+    expect(resolveActionName(MACRO_ACTION_TYPES[0].key)).toEqual(
+      MACRO_ACTION_TYPES[0].label
+    );
+    expect(resolveActionName(MACRO_ACTION_TYPES[1].key)).toEqual(
+      MACRO_ACTION_TYPES[1].label
+    );
+    expect(resolveActionName(MACRO_ACTION_TYPES[1].key)).not.toEqual(
+      MACRO_ACTION_TYPES[0].label
+    );
+  });
+});
+
+describe('#emptyMacro', () => {
+  const defaultMacro = {
+    name: '',
+    actions: [
+      {
+        action_name: 'assign_team',
+        action_params: [],
+      },
+    ],
+    visibility: 'global',
+  };
+  it('returns the default macro', () => {
+    expect(emptyMacro).toEqual(defaultMacro);
+  });
+});
+
+describe('#resolveTeamIds', () => {
+  it('resolves team names from ids, and returns a joined string', () => {
+    const resolvedTeams = '⚙️ sales team, 🤷‍♂️ fayaz';
+    expect(resolveTeamIds(teams, [1, 2])).toEqual(resolvedTeams);
+  });
+});
+
+describe('#resolveLabels', () => {
+  it('resolves labels names from ids and returns a joined string', () => {
+    const resolvedLabels = 'sales, billing';
+    expect(resolveLabels(labels, ['sales', 'billing'])).toEqual(resolvedLabels);
+  });
+});

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -208,7 +208,8 @@
       "CONVERSATION_LABELS": "Conversation Labels",
       "CONVERSATION_INFO": "Conversation Information",
       "CONTACT_ATTRIBUTES": "Contact Attributes",
-      "PREVIOUS_CONVERSATION": "Previous Conversations"
+      "PREVIOUS_CONVERSATION": "Previous Conversations",
+      "MACROS": "Macros"
     }
   },
   "CONVERSATION_CUSTOM_ATTRIBUTES": {

app/javascript/dashboard/i18n/locale/en/macros.json

@@ -1,5 +1,106 @@
 {
   "MACROS": {
-    "HEADER": "Macros"
+    "HEADER": "Macros",
+    "HEADER_BTN_TXT": "Add a new macro",
+    "HEADER_BTN_TXT_SAVE": "Save macro",
+    "LOADING": "Fetching macros",
+    "SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
+    "ERROR": "Something went wrong. Please try again",
+    "ORDER_INFO": "Macros will run in the order you add yout actions. You can rearrange them by dragging them by the handle beside each action.",
+    "ADD": {
+      "TITLE": "Add new Macro",
+      "SUBMIT": "Create",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Macro name",
+          "PLACEHOLDER": "Enter a name for your macro",
+          "ERROR": "Name is required for creating a macro"
+        },
+        "DESC": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter macro description",
+          "ERROR": "Description is required"
+        },
+        "CONDITIONS": {
+          "LABEL": "Conditions"
+        },
+        "ACTIONS": {
+          "LABEL": "Actions"
+        }
+      },
+      "ACTION_BUTTON_LABEL": "Add Action",
+      "API": {
+        "SUCCESS_MESSAGE": "Macro added successfully",
+        "ERROR_MESSAGE": "Unable to create macro, Please try again later"
+      }
+    },
+    "LIST": {
+      "TABLE_HEADER": [
+        "Name",
+        "Created by",
+        "Last updated by",
+        "Visibility"
+      ],
+      "404": "No macros found"
+    },
+    "DELETE": {
+      "TITLE": "Delete Macro",
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Macro deleted successfully",
+        "ERROR_MESSAGE": "Could not able to delete macro, Please try again later"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Macro",
+      "SUBMIT": "Update",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Macro updated successfully",
+        "ERROR_MESSAGE": "Could not update Macro, Please try again later"
+      }
+    },
+    "FORM": {
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel",
+      "RESET_MESSAGE": "Changing event type will reset the conditions and events you have added below"
+    },
+    "ACTION": {
+      "DELETE_MESSAGE": "You need to have atleast one action to save",
+      "TEAM_MESSAGE_INPUT_PLACEHOLDER": "Enter your message here",
+      "TEAM_DROPDOWN_PLACEHOLDER": "Select teams"
+    },
+    "EDITOR": {
+      "START_FLOW": "Start Flow",
+      "END_FLOW": "End Flow",
+      "ADD_BTN_TOOLTIP": "Add new action",
+      "DELETE_BTN_TOOLTIP": "Delete Action",
+      "VISIBILITY": {
+        "LABEL": "Macro Visibility",
+        "GLOBAL": {
+          "LABEL": "Public",
+          "DESCRIPTION": "This macro is available publicly for all agents in this account."
+        },
+        "PERSONAL": {
+          "LABEL": "Private",
+          "DESCRIPTION": "This macro will be private to you and not be available to others."
+        }
+      }
+    },
+    "EXECUTE": {
+      "BUTTON_TOOLTIP": "Execute",
+      "PREVIEW": "Preview Macro",
+      "EXECUTED_SUCCESFULLY": "Macro executed successfully"
+    }
   }
 }

app/javascript/dashboard/mixins/specs/uiSettings.spec.js

@@ -119,6 +119,7 @@ describe('uiSettingsMixin', () => {
         { name: 'conversation_info' },
         { name: 'contact_attributes' },
         { name: 'previous_conversation' },
+        { name: 'macros' },
       ]);
     });
   });

app/javascript/dashboard/mixins/uiSettings.js

@@ -4,6 +4,7 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = [
   { name: 'conversation_info' },
   { name: 'contact_attributes' },
   { name: 'previous_conversation' },
+  { name: 'macros' },
 ];
 export const DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER = [
   { name: 'contact_attributes' },
@@ -30,7 +31,18 @@ export default {
     ...mapGetters({ uiSettings: 'getUISettings' }),
     conversationSidebarItemsOrder() {
       const { conversation_sidebar_items_order: itemsOrder } = this.uiSettings;
-      return itemsOrder || DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER;
+      // If the sidebar order is not set, use the default order.
+      if (!itemsOrder) {
+        return DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER;
+      }
+
+      // If the sidebar order doesn't have the new elements, then add them to the list.
+      DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER.forEach(item => {
+        if (!itemsOrder.find(i => i.name === item.name)) {
+          itemsOrder.push(item);
+        }
+      });
+      return itemsOrder;
     },
     contactSidebarItemsOrder() {
       const { contact_sidebar_items_order: itemsOrder } = this.uiSettings;

app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue

@@ -93,6 +93,16 @@
               />
             </accordion-item>
           </div>
+          <div v-else-if="element.name === 'macros'">
+            <accordion-item
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.MACROS')"
+              :is-open="isContactSidebarItemOpen('is_macro_open')"
+              compact
+              @click="value => toggleSidebarUIState('is_macro_open', value)"
+            >
+              <macros-list :conversation-id="conversationId" />
+            </accordion-item>
+          </div>
         </div>
       </transition-group>
     </draggable>
@@ -105,6 +115,7 @@ import alertMixin from 'shared/mixins/alertMixin';
 import AccordionItem from 'dashboard/components/Accordion/AccordionItem';
 import ContactConversations from './ContactConversations.vue';
 import ConversationAction from './ConversationAction.vue';
+import MacrosList from './Macros/List';
 
 import ContactInfo from './contact/ContactInfo';
 import ConversationInfo from './ConversationInfo';
@@ -123,6 +134,7 @@ export default {
     CustomAttributeSelector,
     ConversationAction,
     draggable,
+    MacrosList,
   },
   mixins: [alertMixin, uiSettingsMixin],
   props: {

app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue

@@ -0,0 +1,51 @@
+<template>
+  <div>
+    <p
+      v-if="!uiFlags.isFetching && !macros.length"
+      class="no-items-error-message"
+    >
+      {{ $t('MACROS.LIST.404') }}
+    </p>
+    <woot-loading-state
+      v-if="uiFlags.isFetching"
+      :message="$t('MACROS.LOADING')"
+    />
+    <div v-if="!uiFlags.isFetching && macros.length" class="macros-list">
+      <macro-item
+        v-for="macro in macros"
+        :key="macro.id"
+        :macro="macro"
+        :conversation-id="conversationId"
+      />
+    </div>
+  </div>
+</template>
+<script>
+import { mapGetters } from 'vuex';
+import MacroItem from './MacroItem.vue';
+export default {
+  components: {
+    MacroItem,
+  },
+  props: {
+    conversationId: {
+      type: [Number, String],
+      required: true,
+    },
+  },
+  computed: {
+    ...mapGetters({
+      macros: ['macros/getMacros'],
+      uiFlags: 'macros/getUIFlags',
+    }),
+  },
+  mounted() {
+    this.$store.dispatch('macros/get');
+  },
+};
+</script>
+<style scoped lang="scss">
+.macros-list {
+  padding: var(--space-smaller);
+}
+</style>

app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue

@@ -0,0 +1,114 @@
+<template>
+  <div class="macro">
+    <span class="text-truncate">{{ macro.name }}</span>
+    <div class="macros-actions">
+      <woot-button
+        v-tooltip.left-start="$t('MACROS.EXECUTE.PREVIEW')"
+        size="tiny"
+        variant="smooth"
+        color-scheme="secondary"
+        icon="info"
+        class="mr-2"
+        @click="toggleMacroPreview(macro)"
+      />
+      <woot-button
+        v-tooltip.top-start="$t('MACROS.EXECUTE.BUTTON_TOOLTIP')"
+        size="tiny"
+        variant="smooth"
+        color-scheme="secondary"
+        icon="play-circle"
+        :is-loading="isExecuting"
+        @click="executeMacro(macro)"
+      />
+    </div>
+    <transition name="menu-slide">
+      <macro-preview
+        v-if="showPreview"
+        v-on-clickaway="closeMacroPreview"
+        :macro="macro"
+      />
+    </transition>
+  </div>
+</template>
+
+<script>
+import alertMixin from 'shared/mixins/alertMixin';
+import { mixin as clickaway } from 'vue-clickaway';
+import MacroPreview from './MacroPreview';
+export default {
+  components: {
+    MacroPreview,
+  },
+  mixins: [alertMixin, clickaway],
+  props: {
+    macro: {
+      type: Object,
+      required: true,
+    },
+    conversationId: {
+      type: [Number, String],
+      required: true,
+    },
+  },
+  data() {
+    return {
+      isExecuting: false,
+      showPreview: false,
+    };
+  },
+  methods: {
+    async executeMacro(macro) {
+      try {
+        this.isExecuting = true;
+        await this.$store.dispatch('macros/execute', {
+          macroId: macro.id,
+          conversationIds: [this.conversationId],
+        });
+        this.showAlert(this.$t('MACROS.EXECUTE.EXECUTED_SUCCESFULLY'));
+      } catch (error) {
+        this.showAlert(this.$t('MACROS.ERROR'));
+      } finally {
+        this.isExecuting = false;
+      }
+    },
+    toggleMacroPreview() {
+      this.showPreview = !this.showPreview;
+    },
+    closeMacroPreview() {
+      this.showPreview = false;
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.macro {
+  position: relative;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin: 0;
+  padding: var(--space-small);
+  font-weight: var(--font-weight-medium);
+  border-radius: var(--border-radius-normal);
+  color: var(--s-700);
+
+  &:hover {
+    background: var(--s-25);
+    color: var(--s-600);
+  }
+
+  &:focus {
+    border-color: var(--w-300);
+  }
+
+  .macros-actions {
+    display: flex;
+    align-items: center;
+    justify-content: flex-end;
+    .mr-2 {
+      margin-right: var(--space-smaller);
+    }
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue

@@ -0,0 +1,121 @@
+<template>
+  <div class="macro-preview">
+    <p class="macro-title">{{ macro.name }}</p>
+    <div v-for="(action, i) in resolvedMacro" :key="i" class="macro-block">
+      <div v-if="i !== macro.actions.length - 1" class="macro-block-border" />
+      <div class="macro-block-dot" />
+      <p class="macro-action-name">{{ action.actionName }}</p>
+      <p class="macro-action-params">{{ action.actionValue }}</p>
+    </div>
+  </div>
+</template>
+
+<script>
+import {
+  resolveActionName,
+  resolveTeamIds,
+  resolveLabels,
+} from 'dashboard/routes/dashboard/settings/macros/macroHelper.js';
+import { mapGetters } from 'vuex';
+
+export default {
+  props: {
+    macro: {
+      type: Object,
+      required: true,
+    },
+  },
+  computed: {
+    resolvedMacro() {
+      return this.macro.actions.map(action => {
+        return {
+          actionName: resolveActionName(action.action_name),
+          actionValue: this.getActionValue(
+            action.action_name,
+            action.action_params
+          ),
+        };
+      });
+    },
+    ...mapGetters({
+      labels: 'labels/getLabels',
+      teams: 'teams/getTeams',
+    }),
+  },
+  methods: {
+    getActionValue(key, params) {
+      switch (key) {
+        case 'assign_team':
+          return resolveTeamIds(this.teams, params);
+        case 'add_label':
+          return resolveLabels(this.labels, params);
+        case 'mute_conversation':
+        case 'snooze_conversation':
+        case 'resolve_conversation':
+          return null;
+        case 'send_webhook_event':
+        case 'send_message':
+        case 'send_email_transcript':
+          return params[0];
+        default:
+          return '';
+      }
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.macro-preview {
+  position: absolute;
+  max-height: calc(var(--space-giga) * 1.5);
+  min-height: var(--space-jumbo);
+  width: calc(var(--space-giga) + var(--space-large));
+  border-radius: var(--border-radius-normal);
+  background-color: var(--white);
+  box-shadow: var(--shadow-dropdown-pane);
+  bottom: calc(var(--space-three) + var(--space-half));
+  right: calc(var(--space-three) + var(--space-half));
+  overflow-y: auto;
+  padding: var(--space-slab);
+
+  .macro-title {
+    margin-bottom: var(--space-slab);
+    color: var(--s-900);
+    font-weight: var(--font-weight-bold);
+  }
+
+  .macro-block {
+    position: relative;
+    padding-left: var(--space-slab);
+    &:not(:last-child) {
+      padding-bottom: var(--space-slab);
+    }
+
+    .macro-block-border {
+      top: 0.625rem;
+      position: absolute;
+      bottom: var(--space-minus-half);
+      left: 0;
+      width: 1px;
+      background-color: var(--s-100);
+    }
+
+    .macro-block-dot {
+      position: absolute;
+      left: -0.35rem;
+      height: var(--space-small);
+      width: var(--space-small);
+      border: 2px solid var(--s-100);
+      background-color: var(--white);
+      border-radius: var(--border-radius-full);
+      top: 0.4375rem;
+    }
+  }
+
+  .macro-action-name {
+    font-size: var(--font-size-mini);
+    color: var(--s-500);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/conversation/Macros/constants.js

@@ -0,0 +1,52 @@
+export const MACRO_ACTION_TYPES = [
+  {
+    key: 'assign_team',
+    label: 'Assign a team',
+    inputType: 'multi_select',
+  },
+  {
+    key: 'add_label',
+    label: 'Add a label',
+    inputType: 'multi_select',
+  },
+  //   {
+  //     key: 'send_email_to_team',
+  //     label: 'Send an email to team',
+  //     inputType: 'team_message',
+  //   },
+  {
+    key: 'send_email_transcript',
+    label: 'Send an email transcript',
+    inputType: 'email',
+  },
+  {
+    key: 'mute_conversation',
+    label: 'Mute conversation',
+    inputType: null,
+  },
+  {
+    key: 'snooze_conversation',
+    label: 'Snooze conversation',
+    inputType: null,
+  },
+  {
+    key: 'resolve_conversation',
+    label: 'Resolve conversation',
+    inputType: null,
+  },
+  //   {
+  //     key: 'send_webhook_event',
+  //     label: 'Send Webhook Event',
+  //     inputType: 'url',
+  //   },
+  {
+    key: 'send_attachment',
+    label: 'Send Attachment',
+    inputType: 'attachment',
+  },
+  {
+    key: 'send_message',
+    label: 'Send a message',
+    inputType: 'textarea',
+  },
+];

app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue

@@ -225,7 +225,7 @@ export default {
           mode === 'EDIT'
             ? this.$t('AUTOMATION.EDIT.API.SUCCESS_MESSAGE')
             : this.$t('AUTOMATION.ADD.API.SUCCESS_MESSAGE');
-        await await this.$store.dispatch(action, payload);
+        await this.$store.dispatch(action, payload);
         this.showAlert(this.$t(successMessage));
         this.hideAddPopup();
         this.hideEditPopup();

app/javascript/dashboard/routes/dashboard/settings/macros/ActionButton.vue

@@ -0,0 +1,58 @@
+<template>
+  <div>
+    <button
+      v-tooltip="tooltip"
+      class="macros__action-button"
+      :class="type"
+      @click="$emit('click')"
+    >
+      <fluent-icon :icon="icon" aria-hidden="true" />
+    </button>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    type: {
+      type: String,
+      default: 'add',
+    },
+    tooltip: {
+      type: String,
+      default: '',
+    },
+    icon: {
+      type: String,
+      required: true,
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.macros__action-button {
+  height: var(--space-three);
+  width: var(--space-three);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  cursor: pointer;
+  font-size: var(--font-size-default);
+  border-radius: var(--border-radius-rounded);
+  position: relative;
+  margin-left: var(--space-one);
+
+  &.add {
+    background-color: var(--g-100);
+    color: var(--g-600);
+  }
+  &.delete {
+    position: absolute;
+    top: calc(var(--space-three) / -2);
+    right: calc(var(--space-three) / -2);
+    background-color: var(--r-100);
+    color: var(--r-600);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/Index.vue

@@ -1,11 +1,123 @@
 <template>
-  <div>
-    Macros
+  <div class="column content-box">
+    <router-link
+      :to="addAccountScoping('settings/macros/new')"
+      class="button success button--fixed-right-top"
+    >
+      <fluent-icon icon="add-circle" />
+      <span class="button__content">
+        {{ $t('MACROS.HEADER_BTN_TXT') }}
+      </span>
+    </router-link>
+    <div class="row">
+      <div class="small-8 columns with-right-space">
+        <p
+          v-if="!uiFlags.isFetching && !records.length"
+          class="no-items-error-message"
+        >
+          {{ $t('MACROS.LIST.404') }}
+        </p>
+        <woot-loading-state
+          v-if="uiFlags.isFetching"
+          :message="$t('MACROS.LOADING')"
+        />
+        <table v-if="!uiFlags.isFetching && records.length" class="woot-table">
+          <thead>
+            <th
+              v-for="thHeader in $t('MACROS.LIST.TABLE_HEADER')"
+              :key="thHeader"
+            >
+              {{ thHeader }}
+            </th>
+          </thead>
+          <tbody>
+            <macros-table-row
+              v-for="(macro, index) in records"
+              :key="index"
+              :macro="macro"
+              @delete="openDeletePopup(macro, index)"
+            />
+          </tbody>
+        </table>
+      </div>
+      <div class="small-4 columns">
+        <span v-dompurify-html="$t('MACROS.SIDEBAR_TXT')" />
+      </div>
+    </div>
+    <woot-delete-modal
+      :show.sync="showDeleteConfirmationPopup"
+      :on-close="closeDeletePopup"
+      :on-confirm="confirmDeletion"
+      :title="$t('LABEL_MGMT.DELETE.CONFIRM.TITLE')"
+      :message="$t('MACROS.DELETE.CONFIRM.MESSAGE')"
+      :message-value="deleteMessage"
+      :confirm-text="deleteConfirmText"
+      :reject-text="deleteRejectText"
+    />
   </div>
 </template>
 
 <script>
-export default {};
+import { mapGetters } from 'vuex';
+import alertMixin from 'shared/mixins/alertMixin';
+import accountMixin from 'dashboard/mixins/account.js';
+import MacrosTableRow from './MacrosTableRow';
+export default {
+  components: {
+    MacrosTableRow,
+  },
+  mixins: [alertMixin, accountMixin],
+  data() {
+    return {
+      showDeleteConfirmationPopup: false,
+      selectedResponse: {},
+      loading: {},
+    };
+  },
+  computed: {
+    ...mapGetters({
+      records: ['macros/getMacros'],
+      uiFlags: 'macros/getUIFlags',
+    }),
+    deleteConfirmText() {
+      return `${this.$t('MACROS.DELETE.CONFIRM.YES')} ${
+        this.selectedResponse.name
+      }`;
+    },
+    deleteRejectText() {
+      return `${this.$t('MACROS.DELETE.CONFIRM.NO')} ${
+        this.selectedResponse.name
+      }`;
+    },
+    deleteMessage() {
+      return ` ${this.selectedResponse.name}?`;
+    },
+  },
+  mounted() {
+    this.$store.dispatch('macros/get');
+  },
+  methods: {
+    openDeletePopup(response) {
+      this.showDeleteConfirmationPopup = true;
+      this.selectedResponse = response;
+    },
+    closeDeletePopup() {
+      this.showDeleteConfirmationPopup = false;
+    },
+    confirmDeletion() {
+      this.loading[this.selectedResponse.id] = true;
+      this.closeDeletePopup();
+      this.deleteMacro(this.selectedResponse.id);
+    },
+    async deleteMacro(id) {
+      try {
+        await this.$store.dispatch('macros/delete', id);
+        this.showAlert(this.$t('MACROS.DELETE.API.SUCCESS_MESSAGE'));
+        this.loading[this.selectedResponse.id] = false;
+      } catch (error) {
+        this.showAlert(this.$t('MACROS.DELETE.API.ERROR_MESSAGE'));
+      }
+    },
+  },
+};
 </script>
-
-<style></style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacroEditor.vue

@@ -1,9 +1,144 @@
 <template>
-  <div>MacrosEditor</div>
+  <div class="column content-box">
+    <p v-if="!uiFlags.isFetching && !macro" class="no-items-error-message">
+      {{ $t('MACROS.LIST.404') }}
+    </p>
+    <woot-loading-state
+      v-if="uiFlags.isFetching"
+      :message="$t('MACROS.LOADING')"
+    />
+    <macro-form v-if="macro" :macro-data.sync="macro" @submit="saveMacro" />
+  </div>
 </template>
 
 <script>
-export default {};
+import MacroForm from './MacroForm';
+import { MACRO_ACTION_TYPES } from './constants';
+import { mapGetters } from 'vuex';
+import { emptyMacro } from './macroHelper';
+import actionQueryGenerator from 'dashboard/helper/actionQueryGenerator.js';
+import alertMixin from 'shared/mixins/alertMixin';
+import macrosMixin from './macrosMixin';
+
+export default {
+  components: {
+    MacroForm,
+  },
+  mixins: [alertMixin, macrosMixin],
+  provide() {
+    return {
+      macroActionTypes: this.macroActionTypes,
+    };
+  },
+  data() {
+    return {
+      macro: {},
+      mode: 'CREATE',
+      macroActionTypes: MACRO_ACTION_TYPES,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      uiFlags: 'macros/getUIFlags',
+      labels: 'labels/getLabels',
+      teams: 'teams/getTeams',
+    }),
+    macroId() {
+      return this.$route.params.macroId;
+    },
+  },
+  watch: {
+    $route: {
+      handler() {
+        if (this.$route.params.macroId) {
+          this.fetchMacro();
+        } else {
+          this.initNewMacro();
+        }
+      },
+      immediate: true,
+    },
+  },
+  methods: {
+    fetchMacro() {
+      this.mode = 'EDIT';
+      this.$store.dispatch('agents/get');
+      this.$store.dispatch('teams/get');
+      this.$store.dispatch('labels/get');
+      this.manifestMacro();
+    },
+    async manifestMacro() {
+      const isMacroAvailable = this.$store.getters['macros/getMacro'](
+        this.macroId
+      );
+      if (isMacroAvailable) this.macro = this.formatMacro(isMacroAvailable);
+      else {
+        const unserializedMacro = await this.getSingleMacro();
+        this.macro = this.formatMacro(unserializedMacro);
+      }
+    },
+    async getSingleMacro() {
+      return this.$store.dispatch('macros/getSingleMacro', this.macroId);
+    },
+    formatMacro(macro) {
+      const formattedActions = macro.actions.map(action => {
+        let actionParams = [];
+        if (action.action_params.length) {
+          const inputType = this.macroActionTypes.find(
+            item => item.key === action.action_name
+          ).inputType;
+          if (inputType === 'multi_select') {
+            actionParams = [
+              ...this.getDropdownValues(action.action_name, this.$store),
+            ].filter(item => [...action.action_params].includes(item.id));
+          } else if (inputType === 'team_message') {
+            actionParams = {
+              team_ids: [
+                ...this.getDropdownValues(action.action_name, this.$store),
+              ].filter(item =>
+                [...action.action_params[0].team_ids].includes(item.id)
+              ),
+              message: action.action_params[0].message,
+            };
+          } else actionParams = [...action.action_params];
+        }
+        return {
+          ...action,
+          action_params: actionParams,
+        };
+      });
+      return {
+        ...macro,
+        actions: formattedActions,
+      };
+    },
+    initNewMacro() {
+      this.mode = 'CREATE';
+      this.macro = emptyMacro;
+    },
+    async saveMacro(macro) {
+      try {
+        const action = this.mode === 'EDIT' ? 'macros/update' : 'macros/create';
+        const successMessage =
+          this.mode === 'EDIT'
+            ? this.$t('MACROS.EDIT.API.SUCCESS_MESSAGE')
+            : this.$t('MACROS.ADD.API.SUCCESS_MESSAGE');
+        let serializeMacro = JSON.parse(JSON.stringify(macro));
+        serializeMacro.actions = actionQueryGenerator(serializeMacro.actions);
+        await this.$store.dispatch(action, serializeMacro);
+        this.showAlert(this.$t(successMessage));
+        this.$router.push({ name: 'macros_wrapper' });
+      } catch (error) {
+        this.showAlert(this.$t('MACROS.ERROR'));
+      }
+    },
+  },
+};
 </script>
 
-<style></style>
+<style scoped>
+.content-box {
+  padding: 0;
+  height: 100vh;
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacroForm.vue

@@ -0,0 +1,126 @@
+<template>
+  <div class="row">
+    <div class="small-8 columns with-right-space macros-canvas">
+      <macro-nodes
+        v-model="macro.actions"
+        @addNewNode="appendNode"
+        @deleteNode="deleteNode"
+        @resetAction="resetNode"
+      />
+    </div>
+    <div class="small-4 columns">
+      <macro-properties
+        :macro-name="macro.name"
+        :macro-visibility="macro.visibility"
+        @update:name="updateName"
+        @update:visibility="updateVisibility"
+        @submit="submit"
+      />
+    </div>
+  </div>
+</template>
+
+<script>
+import MacroNodes from './MacroNodes';
+import MacroProperties from './MacroProperties';
+import { required, requiredIf } from 'vuelidate/lib/validators';
+
+export default {
+  components: {
+    MacroNodes,
+    MacroProperties,
+  },
+  provide() {
+    return {
+      $v: this.$v,
+    };
+  },
+  props: {
+    macroData: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  data() {
+    return {
+      macro: this.macroData,
+    };
+  },
+  watch: {
+    macroData: {
+      handler() {
+        this.macro = this.macroData;
+      },
+      immediate: true,
+    },
+  },
+  validations: {
+    macro: {
+      name: {
+        required,
+      },
+      visibility: {
+        required,
+      },
+      actions: {
+        required,
+        $each: {
+          action_params: {
+            required: requiredIf(prop => {
+              if (prop.action_name === 'send_email_to_team') return true;
+              return !(
+                prop.action_name === 'mute_conversation' ||
+                prop.action_name === 'snooze_conversation' ||
+                prop.action_name === 'resolve_conversation'
+              );
+            }),
+          },
+        },
+      },
+    },
+  },
+  mounted() {
+    this.$v.$reset();
+  },
+  methods: {
+    updateName(value) {
+      this.macro.name = value;
+    },
+    updateVisibility(value) {
+      this.macro.visibility = value;
+    },
+    appendNode() {
+      this.macro.actions.push({
+        action_name: 'assign_team',
+        action_params: [],
+      });
+    },
+    deleteNode(index) {
+      this.macro.actions.splice(index, 1);
+    },
+    submit() {
+      this.$v.$touch();
+      if (this.$v.$invalid) return;
+      this.$emit('submit', this.macro);
+    },
+    resetNode(index) {
+      this.macro.actions[index].action_params = [];
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.row {
+  height: 100%;
+}
+.macros-canvas {
+  background-image: radial-gradient(var(--s-100) 1.2px, transparent 0);
+  background-size: var(--space-normal) var(--space-normal);
+  height: 100%;
+  max-height: 100%;
+  padding: var(--space-normal) var(--space-three);
+  max-height: 100vh;
+  overflow-y: auto;
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacroNode.vue

@@ -0,0 +1,149 @@
+<template>
+  <div class="macro__node-action-container">
+    <fluent-icon
+      v-if="!singleNode"
+      size="20"
+      icon="navigation"
+      class="macros__node-drag-handle"
+    />
+    <div
+      class="macro__node-action-item"
+      :class="{
+        'has-error': hasError($v.macro.actions.$each[index]),
+      }"
+    >
+      <action-input
+        v-model="actionData"
+        :action-types="macroActionTypes"
+        :dropdown-values="dropdownValues()"
+        :show-action-input="showActionInput"
+        :show-remove-button="false"
+        :is-macro="true"
+        :v="$v.macro.actions.$each[index]"
+        @resetAction="$emit('resetAction')"
+      />
+      <macro-action-button
+        v-if="!singleNode"
+        icon="dismiss-circle"
+        class="macro__node macro__node-action-button-delete"
+        type="delete"
+        :tooltip="$t('MACROS.EDITOR.DELETE_BTN_TOOLTIP')"
+        @click="$emit('deleteNode')"
+      />
+    </div>
+  </div>
+</template>
+
+<script>
+import ActionInput from 'dashboard/components/widgets/AutomationActionInput';
+import MacroActionButton from './ActionButton.vue';
+import macrosMixin from './macrosMixin';
+import { mapGetters } from 'vuex';
+
+export default {
+  components: {
+    ActionInput,
+    MacroActionButton,
+  },
+  mixins: [macrosMixin],
+  inject: ['macroActionTypes', '$v'],
+  props: {
+    singleNode: {
+      type: Boolean,
+      default: false,
+    },
+    value: {
+      type: Object,
+      default: () => ({}),
+    },
+    index: {
+      type: Number,
+      default: 0,
+    },
+  },
+  computed: {
+    ...mapGetters({
+      labels: 'labels/getLabels',
+      teams: 'teams/getTeams',
+    }),
+    actionData: {
+      get() {
+        return this.value;
+      },
+      set(value) {
+        this.$emit('input', value);
+      },
+    },
+    showActionInput() {
+      if (
+        this.actionData.action_name === 'send_email_to_team' ||
+        this.actionData.action_name === 'send_message'
+      )
+        return false;
+      const type = this.macroActionTypes.find(
+        action => action.key === this.actionData.action_name
+      ).inputType;
+      return !!type;
+    },
+  },
+  methods: {
+    dropdownValues() {
+      return this.getDropdownValues(this.value.action_name, this.$store);
+    },
+    hasError(v) {
+      return !!(v.action_params.$dirty && v.action_params.$error);
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.macro__node-action-container {
+  position: relative;
+  .macros__node-drag-handle {
+    position: absolute;
+    left: var(--space-minus-medium);
+    top: var(--space-smaller);
+    cursor: move;
+    color: var(--s-400);
+  }
+  .macro__node-action-item {
+    background-color: var(--white);
+    padding: var(--space-slab);
+    border-radius: var(--border-radius-medium);
+    box-shadow: rgb(0 0 0 / 3%) 0px 6px 24px 0px,
+      rgb(0 0 0 / 6%) 0px 0px 0px 1px;
+
+    .macro__node-action-button-delete {
+      display: none;
+    }
+    &:hover {
+      .macro__node-action-button-delete {
+        display: flex;
+      }
+    }
+    &.has-error {
+      animation: shake 0.3s ease-in-out 0s 2;
+      background-color: var(--r-50);
+    }
+  }
+}
+
+@keyframes shake {
+  0% {
+    transform: translateX(0);
+  }
+  25% {
+    transform: translateX(0.375rem);
+  }
+  50% {
+    transform: translateX(-0.375rem);
+  }
+  75% {
+    transform: translateX(0.375rem);
+  }
+  100% {
+    transform: translateX(0);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacroNodes.vue

@@ -0,0 +1,109 @@
+<template>
+  <div class="macros__nodes">
+    <macros-pill :label="$t('MACROS.EDITOR.START_FLOW')" class="macro__node" />
+    <draggable
+      :list="actionData"
+      animation="200"
+      ghost-class="ghost"
+      tag="div"
+      class="macros__nodes-draggable"
+      handle=".macros__node-drag-handle"
+      @start="dragging = true"
+      @end="dragging = false"
+    >
+      <div v-for="(action, i) in actionData" :key="i" class="macro__node">
+        <macro-node
+          v-model="actionData[i]"
+          class="macros__node-action"
+          type="add"
+          :index="i"
+          :single-node="actionData.length === 1"
+          @resetAction="$emit('resetAction', i)"
+          @deleteNode="$emit('deleteNode', i)"
+        />
+      </div>
+    </draggable>
+    <macro-action-button
+      icon="add-circle"
+      class="macro__node"
+      :tooltip="$t('MACROS.EDITOR.ADD_BTN_TOOLTIP')"
+      type="add"
+      @click="$emit('addNewNode')"
+    />
+    <macros-pill :label="$t('MACROS.EDITOR.END_FLOW')" class="macro__node" />
+  </div>
+</template>
+
+<script>
+import MacrosPill from './Pill.vue';
+import Draggable from 'vuedraggable';
+import MacroNode from './MacroNode.vue';
+import MacroActionButton from './ActionButton.vue';
+
+export default {
+  components: {
+    Draggable,
+    MacrosPill,
+    MacroNode,
+    MacroActionButton,
+  },
+  props: {
+    value: {
+      type: Array,
+      default: () => [],
+    },
+  },
+  data() {
+    return {
+      dragging: false,
+    };
+  },
+  computed: {
+    actionData: {
+      get() {
+        return this.value;
+      },
+      set(value) {
+        this.$emit('input', value);
+      },
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.macros__nodes {
+  max-width: 800px;
+}
+
+.macro__node:not(:last-child) {
+  position: relative;
+  padding-bottom: var(--space-three);
+}
+
+.macro__node:not(:last-child):not(.sortable-chosen):after,
+.macros__nodes-draggable:after {
+  content: '';
+  position: absolute;
+  height: var(--space-three);
+  width: var(--space-smaller);
+  margin-left: var(--space-medium);
+  background-image: url("data:image/svg+xml,%3Csvg width='4' height='30' viewBox='0 0 4 30' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cline x1='1.50098' y1='0.579529' x2='1.50098' y2='30.5795' stroke='%2393afc8' stroke-width='2' stroke-dasharray='5 5'/%3E%3C/svg%3E%0A");
+}
+
+.macros__nodes-draggable {
+  position: relative;
+  padding-bottom: var(--space-three);
+}
+
+.macros__node-action-container {
+  position: relative;
+  .drag-handle {
+    position: absolute;
+    left: var(--space-minus-medium);
+    top: var(--space-smaller);
+    cursor: move;
+    color: var(--s-400);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacroProperties.vue

@@ -0,0 +1,170 @@
+<template>
+  <div class="macros__properties-panel">
+    <div>
+      <woot-input
+        :value="macroName"
+        :label="$t('MACROS.ADD.FORM.NAME.LABEL')"
+        :placeholder="$t('MACROS.ADD.FORM.NAME.PLACEHOLDER')"
+        :error="$v.macro.name.$error ? $t('MACROS.ADD.FORM.NAME.ERROR') : null"
+        :class="{ error: $v.macro.name.$error }"
+        @input="onUpdateName($event)"
+      />
+    </div>
+    <div>
+      <p class="title">{{ $t('MACROS.EDITOR.VISIBILITY.LABEL') }}</p>
+      <div class="macros__form-visibility">
+        <button
+          class="card"
+          :class="isActive('global')"
+          @click="onUpdateVisibility('global')"
+        >
+          <fluent-icon
+            v-if="macroVisibility === 'global'"
+            icon="checkmark-circle"
+            type="solid"
+            class="visibility-check"
+          />
+          <p class="title">
+            {{ $t('MACROS.EDITOR.VISIBILITY.GLOBAL.LABEL') }}
+          </p>
+          <p class="subtitle">
+            {{ $t('MACROS.EDITOR.VISIBILITY.GLOBAL.DESCRIPTION') }}
+          </p>
+        </button>
+        <button
+          class="card"
+          :class="isActive('personal')"
+          @click="onUpdateVisibility('personal')"
+        >
+          <fluent-icon
+            v-if="macroVisibility === 'personal'"
+            icon="checkmark-circle"
+            type="solid"
+            class="visibility-check"
+          />
+          <p class="title">
+            {{ $t('MACROS.EDITOR.VISIBILITY.PERSONAL.LABEL') }}
+          </p>
+          <p class="subtitle">
+            {{ $t('MACROS.EDITOR.VISIBILITY.PERSONAL.DESCRIPTION') }}
+          </p>
+        </button>
+      </div>
+      <div class="macros__info-panel">
+        <fluent-icon icon="info" size="20" />
+        <p>
+          {{ $t('MACROS.ORDER_INFO') }}
+        </p>
+      </div>
+    </div>
+    <div class="macros__submit-button">
+      <woot-button
+        size="expanded"
+        color-scheme="success"
+        @click="$emit('submit')"
+      >
+        {{ $t('MACROS.HEADER_BTN_TXT_SAVE') }}
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  inject: ['$v'],
+  props: {
+    macroName: {
+      type: String,
+      default: '',
+    },
+    macroVisibility: {
+      type: String,
+      default: 'global',
+    },
+  },
+  methods: {
+    isActive(key) {
+      return { active: this.macroVisibility === key };
+    },
+    onUpdateName(value) {
+      this.$emit('update:name', value);
+    },
+    onUpdateVisibility(value) {
+      this.$emit('update:visibility', value);
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.macros__properties-panel {
+  padding: var(--space-slab);
+  background-color: var(--white);
+  // full screen height subtracted by the height of the header
+  height: calc(100vh - 5.6rem);
+  display: flex;
+  flex-direction: column;
+  border-left: 1px solid var(--s-50);
+}
+
+.macros__submit-button {
+  margin-top: auto;
+}
+
+.macros__form-visibility {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: var(--space-slab);
+
+  .card {
+    padding: var(--space-small);
+    border-radius: var(--border-radius-normal);
+    border: 1px solid var(--s-200);
+    text-align: left;
+    cursor: pointer;
+    position: relative;
+
+    &.active {
+      background-color: var(--w-25);
+      border: 1px solid var(--w-300);
+    }
+
+    .subtitle {
+      font-size: var(--font-size-mini);
+      color: var(--s-500);
+    }
+
+    .title {
+      display: block;
+      margin: 0;
+      font-size: var(--font-size-small);
+      font-weight: var(--font-weight-medium);
+      line-height: 1.8;
+      color: var(--color-body);
+    }
+
+    .visibility-check {
+      position: absolute;
+      color: var(--w-500);
+      top: var(--space-small);
+      right: var(--space-small);
+    }
+  }
+}
+
+.macros__info-panel {
+  margin-top: var(--space-small);
+  display: flex;
+  background-color: var(--s-50);
+  padding: var(--space-small);
+  border-radius: var(--border-radius-normal);
+  align-items: flex-start;
+  svg {
+    flex-shrink: 0;
+  }
+  p {
+    margin-left: var(--space-small);
+    color: var(--s-600);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacrosTableRow.vue

@@ -0,0 +1,74 @@
+<template>
+  <tr>
+    <td>{{ macro.name }}</td>
+    <td>
+      <div class="avatar-container">
+        <thumbnail :username="macro.created_by.name" size="24px" />
+        <span class="ml-2">{{ macro.created_by.name }}</span>
+      </div>
+    </td>
+    <td>
+      <div class="avatar-container">
+        <thumbnail :username="macro.updated_by.name" size="24px" />
+        <span class="ml-2">{{ macro.updated_by.name }}</span>
+      </div>
+    </td>
+    <td>{{ visibilityLabel }}</td>
+    <td class="button-wrapper">
+      <router-link :to="addAccountScoping(`settings/macros/${macro.id}/edit`)">
+        <woot-button
+          v-tooltip.top="$t('MACROS.FORM.EDIT')"
+          variant="smooth"
+          size="tiny"
+          color-scheme="secondary"
+          class-names="grey-btn"
+          icon="edit"
+        />
+      </router-link>
+      <woot-button
+        v-tooltip.top="$t('MACROS.FORM.DELETE')"
+        variant="smooth"
+        color-scheme="alert"
+        size="tiny"
+        icon="dismiss-circle"
+        class-names="grey-btn"
+        @click="$emit('delete')"
+      />
+    </td>
+  </tr>
+</template>
+
+<script>
+import Thumbnail from 'dashboard/components/widgets/Thumbnail';
+import accountMixin from 'dashboard/mixins/account.js';
+export default {
+  components: {
+    Thumbnail,
+  },
+  mixins: [accountMixin],
+  props: {
+    macro: {
+      type: Object,
+      required: true,
+    },
+  },
+  computed: {
+    visibilityLabel() {
+      return this.macro.visibility === 'global'
+        ? this.$t('MACROS.EDITOR.VISIBILITY.GLOBAL.LABEL')
+        : this.$t('MACROS.EDITOR.VISIBILITY.PERSONAL.LABEL');
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.avatar-container {
+  display: flex;
+  align-items: center;
+
+  span {
+    margin-left: var(--space-one);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/Pill.vue

@@ -0,0 +1,30 @@
+<template>
+  <div>
+    <div class="macros-item macros-pill">
+      <span>{{ label }}</span>
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    label: {
+      type: String,
+      required: true,
+    },
+  },
+};
+</script>
+
+<style scoped>
+.macros-pill {
+  padding: var(--space-slab);
+  background-color: var(--w-500);
+  max-width: max-content;
+  color: var(--white);
+  font-size: var(--font-size-small);
+  border-radius: var(--border-radius-full);
+  position: relative;
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/macros/constants.js

@@ -0,0 +1,42 @@
+export const MACRO_ACTION_TYPES = [
+  {
+    key: 'assign_team',
+    label: 'Assign a team',
+    inputType: 'multi_select',
+  },
+  {
+    key: 'add_label',
+    label: 'Add a label',
+    inputType: 'multi_select',
+  },
+  {
+    key: 'send_email_transcript',
+    label: 'Send an email transcript',
+    inputType: 'email',
+  },
+  {
+    key: 'mute_conversation',
+    label: 'Mute conversation',
+    inputType: null,
+  },
+  {
+    key: 'snooze_conversation',
+    label: 'Snooze conversation',
+    inputType: null,
+  },
+  {
+    key: 'resolve_conversation',
+    label: 'Resolve conversation',
+    inputType: null,
+  },
+  {
+    key: 'send_attachment',
+    label: 'Send Attachment',
+    inputType: 'attachment',
+  },
+  {
+    key: 'send_message',
+    label: 'Send a message',
+    inputType: 'textarea',
+  },
+];

app/javascript/dashboard/routes/dashboard/settings/macros/macroHelper.js

@@ -0,0 +1,34 @@
+import { MACRO_ACTION_TYPES as macroActionTypes } from './constants';
+
+export const resolveActionName = key => {
+  return macroActionTypes.find(i => i.key === key).label;
+};
+
+export const resolveTeamIds = (teams, ids) => {
+  return ids
+    .map(id => {
+      const team = teams.find(i => i.id === id);
+      return team ? team.name : '';
+    })
+    .join(', ');
+};
+
+export const resolveLabels = (labels, ids) => {
+  return ids
+    .map(id => {
+      const label = labels.find(i => i.title === id);
+      return label ? label.title : '';
+    })
+    .join(', ');
+};
+
+export const emptyMacro = {
+  name: '',
+  actions: [
+    {
+      action_name: 'assign_team',
+      action_params: [],
+    },
+  ],
+  visibility: 'global',
+};

app/javascript/dashboard/routes/dashboard/settings/macros/macrosMixin.js

@@ -0,0 +1,20 @@
+export default {
+  methods: {
+    getDropdownValues(type) {
+      switch (type) {
+        case 'assign_team':
+        case 'send_email_to_team':
+          return this.teams;
+        case 'add_label':
+          return this.labels.map(i => {
+            return {
+              id: i.title,
+              name: i.title,
+            };
+          });
+        default:
+          return [];
+      }
+    },
+  },
+};

app/javascript/dashboard/routes/dashboard/settings/settings.routes.js

@@ -14,8 +14,8 @@ import labels from './labels/labels.routes';
 import macros from './macros/macros.routes';
 import profile from './profile/profile.routes';
 import reports from './reports/reports.routes';
-import store from '../../../store';
 import teams from './teams/teams.routes';
+import store from '../../../store';
 
 export default {
   routes: [
@@ -46,5 +46,6 @@ export default {
     ...profile.routes,
     ...reports.routes,
     ...teams.routes,
+    ...macros.routes,
   ],
 };

app/javascript/dashboard/store/index.js

@@ -2,14 +2,16 @@ import Vue from 'vue';
 import Vuex from 'vuex';
 
 import accounts from './modules/accounts';
-import agents from './modules/agents';
 import agentBots from './modules/agentBots';
+import agents from './modules/agents';
+import articles from './modules/helpCenterArticles';
 import attributes from './modules/attributes';
 import auth from './modules/auth';
 import automations from './modules/automations';
 import bulkActions from './modules/bulkActions';
 import campaigns from './modules/campaigns';
 import cannedResponse from './modules/cannedResponse';
+import categories from './modules/helpCenterCategories';
 import contactConversations from './modules/contactConversations';
 import contactLabels from './modules/contactLabels';
 import contactNotes from './modules/contactNotes';
@@ -30,28 +32,29 @@ import inboxes from './modules/inboxes';
 import inboxMembers from './modules/inboxMembers';
 import integrations from './modules/integrations';
 import labels from './modules/labels';
+import macros from './modules/macros';
 import notifications from './modules/notifications';
+import portals from './modules/helpCenterPortals';
 import reports from './modules/reports';
 import teamMembers from './modules/teamMembers';
 import teams from './modules/teams';
 import userNotificationSettings from './modules/userNotificationSettings';
 import webhooks from './modules/webhooks';
-import articles from './modules/helpCenterArticles';
-import portals from './modules/helpCenterPortals';
-import categories from './modules/helpCenterCategories';
 
 Vue.use(Vuex);
 export default new Vuex.Store({
   modules: {
     accounts,
-    agents,
     agentBots,
+    agents,
+    articles,
     attributes,
     auth,
     automations,
     bulkActions,
     campaigns,
     cannedResponse,
+    categories,
     contactConversations,
     contactLabels,
     contactNotes,
@@ -72,14 +75,13 @@ export default new Vuex.Store({
     inboxMembers,
     integrations,
     labels,
+    macros,
     notifications,
+    portals,
     reports,
     teamMembers,
     teams,
     userNotificationSettings,
     webhooks,
-    articles,
-    portals,
-    categories,
   },
 });

app/javascript/shared/assets/stylesheets/border-radius.scss

@@ -1,8 +1,8 @@
 :root {
-    // border-radius
-    --border-radius-small: 0.3rem;
-    --border-radius-normal: 0.5rem;
-    --border-radius-medium: 0.7rem;
-    --border-radius-large: 0.9rem;
-    --border-radius-rounded: 50%;
+  --border-radius-small: 0.3rem;
+  --border-radius-normal: 0.5rem;
+  --border-radius-medium: 0.7rem;
+  --border-radius-large: 0.9rem;
+  --border-radius-full: 10rem;
+  --border-radius-rounded: 50%;
 }

app/javascript/shared/assets/stylesheets/spacing.scss

@@ -19,6 +19,7 @@
   
   --space-minus-micro: -0.2rem;
   --space-minus-smaller: -0.4rem;
+  --space-minus-half: -0.5rem;
   --space-minus-small: -0.8rem;
   --space-minus-one: -1rem;
   --space-minus-slab: -1.2rem;

app/javascript/shared/components/FluentIcon/dashboard-icons.json

@@ -79,6 +79,7 @@
   "error-circle-outline": "M12 2c5.523 0 10 4.478 10 10s-4.477 10-10 10S2 17.522 2 12 6.477 2 12 2Zm0 1.667c-4.595 0-8.333 3.738-8.333 8.333 0 4.595 3.738 8.333 8.333 8.333 4.595 0 8.333-3.738 8.333-8.333 0-4.595-3.738-8.333-8.333-8.333Zm-.001 10.835a.999.999 0 1 1 0 1.998.999.999 0 0 1 0-1.998ZM11.994 7a.75.75 0 0 1 .744.648l.007.101.004 4.502a.75.75 0 0 1-1.493.103l-.007-.102-.004-4.501a.75.75 0 0 1 .75-.751Z",
   "filter-outline": "M13.5 16a.75.75 0 0 1 0 1.5h-3a.75.75 0 0 1 0-1.5h3Zm3-5a.75.75 0 0 1 0 1.5h-9a.75.75 0 0 1 0-1.5h9Zm3-5a.75.75 0 0 1 0 1.5h-15a.75.75 0 0 1 0-1.5h15Z",
   "file-upload-outline": "M6 2a2 2 0 0 0-2 2v5.207a5.48 5.48 0 0 1 1-.185V4a1 1 0 0 1 1-1h4v3.5A1.5 1.5 0 0 0 11.5 8H15v8a1 1 0 0 1-1 1h-3.6a5.507 5.507 0 0 1-.657 1H14a2 2 0 0 0 2-2V7.414a1.5 1.5 0 0 0-.44-1.06l-3.914-3.915A1.5 1.5 0 0 0 10.586 2H6Zm8.793 5H11.5a.5.5 0 0 1-.5-.5V3.207L14.793 7ZM5.5 19a4.5 4.5 0 1 0 0-9a4.5 4.5 0 0 0 0 9Zm2.354-4.854a.5.5 0 1 1-.708.708L6 13.707V16.5a.5.5 0 0 1-1 0v-2.793l-1.146 1.147a.5.5 0 1 1-.708-.707l2-2A.5.5 0 0 1 5.497 12h.006a.498.498 0 0 1 .348.144l.003.003l2 2Z",
+  "flash-settings-outline": "M6.19 2.77c.13-.455.547-.77 1.02-.77h5.25c.724 0 1.236.71 1.007 1.398l-.002.008L12.204 7h2.564c.946 0 1.407 1.144.766 1.811l-.003.004l-.237.242a5.545 5.545 0 0 0-1.374-.027l.894-.912a.056.056 0 0 0 .017-.032a.084.084 0 0 0-.007-.044a.079.079 0 0 0-.025-.034c-.005-.004-.013-.008-.031-.008h-3.27a.5.5 0 0 1-.471-.666L12.52 3.08a.062.062 0 0 0-.06-.08H7.211a.062.062 0 0 0-.06.045l-2.25 7.874c-.01.04.019.08.06.08H6.87a.5.5 0 0 1 .485.62l-1.325 5.3a.086.086 0 0 0-.003.03a.02.02 0 0 0 .003.011a.08.08 0 0 0 .072.04a.03.03 0 0 0 .01-.004a.087.087 0 0 0 .024-.018l.003-.004l2.882-2.94a5.573 5.573 0 0 0 .054 1.372l-2.22 2.267c-.754.782-2.059.06-1.795-.996l1.17-4.679H4.96a1.062 1.062 0 0 1-1.021-1.354l2.25-7.873Zm5.877 8.673a2 2 0 0 1-1.431 2.478l-.461.118a4.702 4.702 0 0 0 .01 1.016l.35.083a2 2 0 0 1 1.456 2.519l-.127.422c.257.204.537.378.835.518l.325-.344a2 2 0 0 1 2.91.002l.337.358c.292-.135.568-.302.822-.498l-.157-.556a2 2 0 0 1 1.431-2.479l.46-.117a4.702 4.702 0 0 0-.01-1.017l-.348-.082a2 2 0 0 1-1.456-2.52l.126-.421a4.32 4.32 0 0 0-.835-.519l-.325.344a2 2 0 0 1-2.91-.001l-.337-.358a4.316 4.316 0 0 0-.821.497l.156.557ZM14.5 15.5a1 1 0 1 1 0-2a1 1 0 0 1 0 2Z",
   "flash-on-outline": "m8.294 14-1.767 7.068c-.187.746.736 1.256 1.269.701L19.79 9.27A.75.75 0 0 0 19.25 8h-4.46l1.672-5.013A.75.75 0 0 0 15.75 2h-7a.75.75 0 0 0-.721.544l-3 10.5A.75.75 0 0 0 5.75 14h2.544Zm4.745-5.487a.75.75 0 0 0 .711.987h3.74l-8.824 9.196 1.316-5.264a.75.75 0 0 0-.727-.932h-2.51l2.57-9h5.394l-1.67 5.013Z",
   "flash-settings-outline": "M6.19 2.77c.13-.455.547-.77 1.02-.77h5.25c.724 0 1.236.71 1.007 1.398l-.002.008L12.204 7h2.564c.946 0 1.407 1.144.766 1.811l-.003.004l-.237.242a5.545 5.545 0 0 0-1.374-.027l.894-.912a.056.056 0 0 0 .017-.032a.084.084 0 0 0-.007-.044a.079.079 0 0 0-.025-.034c-.005-.004-.013-.008-.031-.008h-3.27a.5.5 0 0 1-.471-.666L12.52 3.08a.062.062 0 0 0-.06-.08H7.211a.062.062 0 0 0-.06.045l-2.25 7.874c-.01.04.019.08.06.08H6.87a.5.5 0 0 1 .485.62l-1.325 5.3a.086.086 0 0 0-.003.03a.02.02 0 0 0 .003.011a.08.08 0 0 0 .072.04a.03.03 0 0 0 .01-.004a.087.087 0 0 0 .024-.018l.003-.004l2.882-2.94a5.573 5.573 0 0 0 .054 1.372l-2.22 2.267c-.754.782-2.059.06-1.795-.996l1.17-4.679H4.96a1.062 1.062 0 0 1-1.021-1.354l2.25-7.873Zm5.877 8.673a2 2 0 0 1-1.431 2.478l-.461.118a4.702 4.702 0 0 0 .01 1.016l.35.083a2 2 0 0 1 1.456 2.519l-.127.422c.257.204.537.378.835.518l.325-.344a2 2 0 0 1 2.91.002l.337.358c.292-.135.568-.302.822-.498l-.157-.556a2 2 0 0 1 1.431-2.479l.46-.117a4.702 4.702 0 0 0-.01-1.017l-.348-.082a2 2 0 0 1-1.456-2.52l.126-.421a4.32 4.32 0 0 0-.835-.519l-.325.344a2 2 0 0 1-2.91-.001l-.337-.358a4.316 4.316 0 0 0-.821.497l.156.557ZM14.5 15.5a1 1 0 1 1 0-2a1 1 0 0 1 0 2Z",
   "folder-outline": "M8.207 4c.46 0 .908.141 1.284.402l.156.12L12.022 6.5h7.728a2.25 2.25 0 0 1 2.229 1.938l.016.158.005.154v9a2.25 2.25 0 0 1-2.096 2.245L19.75 20H4.25a2.25 2.25 0 0 1-2.245-2.096L2 17.75V6.25a2.25 2.25 0 0 1 2.096-2.245L4.25 4h3.957Zm1.44 5.979a2.25 2.25 0 0 1-1.244.512l-.196.009-4.707-.001v7.251c0 .38.282.694.648.743l.102.007h15.5a.75.75 0 0 0 .743-.648l.007-.102v-9a.75.75 0 0 0-.648-.743L19.75 8h-7.729L9.647 9.979ZM8.207 5.5H4.25a.75.75 0 0 0-.743.648L3.5 6.25v2.749L8.207 9a.75.75 0 0 0 .395-.113l.085-.06 1.891-1.578-1.89-1.575a.75.75 0 0 0-.377-.167L8.207 5.5Z",
@@ -106,6 +107,7 @@
   "microphone-stop-outline": "M18,18H6V6H18V18Z",
   "microphone-pause-outline": "M14,19H18V5H14M6,19H10V5H6V19Z",
   "microphone-play-outline": "M8,5.14V19.14L19,12.14L8,5.14Z",
+  "navigation-outline": "M3 17h18a1 1 0 0 1 .117 1.993L21 19H3a1 1 0 0 1-.117-1.993L3 17h18H3Zm0-6l18-.002a1 1 0 0 1 .117 1.993l-.117.007L3 13a1 1 0 0 1-.117-1.993L3 11l18-.002L3 11Zm0-6h18a1 1 0 0 1 .117 1.993L21 7H3a1 1 0 0 1-.117-1.993L3 5h18H3Z",
   "number-symbol-outline": "M10.987 2.89a.75.75 0 1 0-1.474-.28L8.494 7.999 3.75 8a.75.75 0 1 0 0 1.5l4.46-.002-.946 5-4.514.002a.75.75 0 0 0 0 1.5l4.23-.002-.967 5.116a.75.75 0 1 0 1.474.278l1.02-5.395 5.474-.002-.968 5.119a.75.75 0 1 0 1.474.278l1.021-5.398 4.742-.002a.75.75 0 1 0 0-1.5l-4.458.002.946-5 4.512-.002a.75.75 0 1 0 0-1.5l-4.229.002.966-5.104a.75.75 0 0 0-1.474-.28l-1.018 5.385-5.474.002.966-5.107Zm-1.25 6.608 5.474-.003-.946 5-5.474.002.946-5Z",
   "open-outline": "M6.25 4.5A1.75 1.75 0 0 0 4.5 6.25v11.5c0 .966.783 1.75 1.75 1.75h11.5a1.75 1.75 0 0 0 1.75-1.75v-4a.75.75 0 0 1 1.5 0v4A3.25 3.25 0 0 1 17.75 21H6.25A3.25 3.25 0 0 1 3 17.75V6.25A3.25 3.25 0 0 1 6.25 3h4a.75.75 0 0 1 0 1.5h-4ZM13 3.75a.75.75 0 0 1 .75-.75h6.5a.75.75 0 0 1 .75.75v6.5a.75.75 0 0 1-1.5 0V5.56l-5.22 5.22a.75.75 0 0 1-1.06-1.06l5.22-5.22h-4.69a.75.75 0 0 1-.75-.75Z",
   "panel-sidebar-outline": "M4.75 4A2.75 2.75 0 0 0 2 6.75v10.5A2.75 2.75 0 0 0 4.75 20h14.5A2.75 2.75 0 0 0 22 17.25V6.75A2.75 2.75 0 0 0 19.25 4H4.75ZM9 18.5v-13h10.25c.69 0 1.25.56 1.25 1.25v10.5c0 .69-.56 1.25-1.25 1.25H9ZM5.5 3.5h4M5.5 5.5h4M5.5 7.5h4M5.5 9.5h4",
@@ -117,6 +119,7 @@
   "person-add-outline": "M17.5 12a5.5 5.5 0 1 1 0 11a5.5 5.5 0 0 1 0-11zm-5.477 2a6.47 6.47 0 0 0-.709 1.5H4.253a.749.749 0 0 0-.75.75v.577c0 .535.192 1.053.54 1.46c1.253 1.469 3.22 2.214 5.957 2.214c.597 0 1.157-.035 1.68-.106c.246.495.553.954.912 1.367c-.795.16-1.66.24-2.592.24c-3.146 0-5.532-.906-7.098-2.74a3.75 3.75 0 0 1-.898-2.435v-.578A2.249 2.249 0 0 1 4.253 14h7.77zm5.477 0l-.09.008a.5.5 0 0 0-.402.402L17 14.5V17h-2.496l-.09.008a.5.5 0 0 0-.402.402l-.008.09l.008.09a.5.5 0 0 0 .402.402l.09.008H17L17 20.5l.008.09a.5.5 0 0 0 .402.402l.09.008l.09-.008a.5.5 0 0 0 .402-.402L18 20.5V18h2.504l.09-.008a.5.5 0 0 0 .402-.402l.008-.09l-.008-.09a.5.5 0 0 0-.402-.402l-.09-.008H18L18 14.5l-.008-.09a.5.5 0 0 0-.402-.402L17.5 14zM10 2.005a5 5 0 1 1 0 10a5 5 0 0 1 0-10zm0 1.5a3.5 3.5 0 1 0 0 7a3.5 3.5 0 0 0 0-7z",
   "person-assign-outline": "M11.313 15.5a6.471 6.471 0 0 1 .709-1.5h-7.77a2.249 2.249 0 0 0-2.249 2.25v.577c0 .892.319 1.756.899 2.435c1.566 1.834 3.952 2.74 7.098 2.74c.931 0 1.796-.08 2.592-.24a6.51 6.51 0 0 1-.913-1.366c-.524.07-1.083.105-1.68.105c-2.737 0-4.703-.745-5.957-2.213a2.25 2.25 0 0 1-.539-1.461v-.578a.75.75 0 0 1 .75-.749h7.06ZM10 2.005a5 5 0 1 1 0 10a5 5 0 0 1 0-10Zm0 1.5a3.5 3.5 0 1 0 0 7a3.5 3.5 0 0 0 0-7ZM23 17.5a5.5 5.5 0 1 1-11 0a5.5 5.5 0 0 1 11 0Zm-4.647-2.853a.5.5 0 0 0-.707.707L19.293 17H15a.5.5 0 1 0 0 1h4.293l-1.647 1.647a.5.5 0 0 0 .707.707l2.5-2.5a.497.497 0 0 0 .147-.345V17.5a.498.498 0 0 0-.15-.357l-2.497-2.496Z",
   "person-outline": "M17.754 14a2.249 2.249 0 0 1 2.25 2.249v.575c0 .894-.32 1.76-.902 2.438-1.57 1.834-3.957 2.739-7.102 2.739-3.146 0-5.532-.905-7.098-2.74a3.75 3.75 0 0 1-.898-2.435v-.577a2.249 2.249 0 0 1 2.249-2.25h11.501Zm0 1.5H6.253a.749.749 0 0 0-.75.749v.577c0 .536.192 1.054.54 1.461 1.253 1.468 3.219 2.214 5.957 2.214s4.706-.746 5.962-2.214a2.25 2.25 0 0 0 .541-1.463v-.575a.749.749 0 0 0-.749-.75ZM12 2.004a5 5 0 1 1 0 10 5 5 0 0 1 0-10Zm0 1.5a3.5 3.5 0 1 0 0 7 3.5 3.5 0 0 0 0-7Z",
+  "play-circle-outline": "M2 12C2 6.477 6.477 2 12 2s10 4.477 10 10s-4.477 10-10 10S2 17.523 2 12Zm8.856-3.845A1.25 1.25 0 0 0 9 9.248v5.504a1.25 1.25 0 0 0 1.856 1.093l5.757-3.189a.75.75 0 0 0 0-1.312l-5.757-3.189Z",
   "power-outline": "M8.204 4.82a.75.75 0 0 1 .634 1.36A7.51 7.51 0 0 0 4.5 12.991c0 4.148 3.358 7.51 7.499 7.51s7.499-3.362 7.499-7.51a7.51 7.51 0 0 0-4.323-6.804.75.75 0 1 1 .637-1.358 9.01 9.01 0 0 1 5.186 8.162c0 4.976-4.029 9.01-9 9.01C7.029 22 3 17.966 3 12.99a9.01 9.01 0 0 1 5.204-8.17ZM12 2.496a.75.75 0 0 1 .743.648l.007.102v7.5a.75.75 0 0 1-1.493.102l-.007-.102v-7.5a.75.75 0 0 1 .75-.75Z",
   "quote-outline": "M7.5 6a2.5 2.5 0 0 1 2.495 2.336l.005.206c-.01 3.555-1.24 6.614-3.705 9.223a.75.75 0 1 1-1.09-1.03c1.64-1.737 2.66-3.674 3.077-5.859A2.5 2.5 0 1 1 7.5 6Zm9 0a2.5 2.5 0 0 1 2.495 2.336l.005.206c-.01 3.56-1.238 6.614-3.705 9.223a.75.75 0 1 1-1.09-1.03c1.643-1.738 2.662-3.672 3.078-5.859A2.5 2.5 0 1 1 16.5 6Zm-9 1.5a1 1 0 1 0 .993 1.117l.007-.124a1 1 0 0 0-1-.993Zm9 0a1 1 0 1 0 .993 1.117l.007-.124a1 1 0 0 0-1-.993Z",
   "resize-large-outline": "M6.25 4.5A1.75 1.75 0 0 0 4.5 6.25v1.5a.75.75 0 0 1-1.5 0v-1.5A3.25 3.25 0 0 1 6.25 3h1.5a.75.75 0 0 1 0 1.5h-1.5ZM19.5 6.25a1.75 1.75 0 0 0-1.75-1.75h-1.5a.75.75 0 0 1 0-1.5h1.5A3.25 3.25 0 0 1 21 6.25v1.5a.75.75 0 0 1-1.5 0v-1.5ZM19.5 17.75a1.75 1.75 0 0 1-1.75 1.75h-1.5a.75.75 0 0 0 0 1.5h1.5A3.25 3.25 0 0 0 21 17.75v-1.5a.75.75 0 0 0-1.5 0v1.5ZM4.5 17.75c0 .966.784 1.75 1.75 1.75h1.5a.75.75 0 0 1 0 1.5h-1.5A3.25 3.25 0 0 1 3 17.75v-1.5a.75.75 0 0 1 1.5 0v1.5ZM8.25 6A2.25 2.25 0 0 0 6 8.25v7.5A2.25 2.25 0 0 0 8.25 18h7.5A2.25 2.25 0 0 0 18 15.75v-7.5A2.25 2.25 0 0 0 15.75 6h-7.5ZM7.5 8.25a.75.75 0 0 1 .75-.75h7.5a.75.75 0 0 1 .75.75v7.5a.75.75 0 0 1-.75.75h-7.5a.75.75 0 0 1-.75-.75v-7.5Z",

app/models/macro.rb

@@ -19,17 +19,21 @@
 #  index_macros_on_updated_by_id  (updated_by_id)
 #
 class Macro < ApplicationRecord
+  include Rails.application.routes.url_helpers
+
   belongs_to :account
   belongs_to :created_by,
              class_name: :User
   belongs_to :updated_by,
              class_name: :User
+  has_many_attached :files
+
   enum visibility: { personal: 0, global: 1 }
 
   validate :json_actions_format
 
-  ACTIONS_ATTRS = %w[send_message add_label send_email_to_team assign_team assign_best_agent send_webhook_event mute_conversation change_status
-                     resolve_conversation snooze_conversation].freeze
+  ACTIONS_ATTRS = %w[send_message add_label assign_team assign_best_agent mute_conversation change_status
+                     resolve_conversation snooze_conversation send_email_transcript send_attachment].freeze
 
   def set_visibility(user, params)
     self.visibility = params[:visibility]
@@ -47,6 +51,20 @@ class Macro < ApplicationRecord
     params[:page] || 1
   end
 
+  def file_base_data
+    files.map do |file|
+      {
+        id: file.id,
+        macro_id: id,
+        file_type: file.content_type,
+        account_id: account_id,
+        file_url: url_for(file),
+        blob_id: file.blob_id,
+        filename: file.filename.to_s
+      }
+    end
+  end
+
   private
 
   def json_actions_format

app/policies/macro_policy.rb

@@ -22,4 +22,8 @@ class MacroPolicy < ApplicationPolicy
   def execute?
     true
   end
+
+  def attach_file?
+    true
+  end
 end

app/services/action_service.rb

@@ -39,6 +39,12 @@ class ActionService
     @conversation.update!(team_id: team_ids[0])
   end
 
+  def send_email_transcript(emails)
+    emails.each do |email|
+      ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later
+    end
+  end
+
   private
 
   def agent_belongs_to_account?(agent_ids)

app/services/automation_rules/action_service.rb

@@ -26,21 +26,15 @@ class AutomationRules::ActionService < ActionService
 
     return unless @rule.files.attached?
 
-    blob = ActiveStorage::Blob.find(blob_ids)
+    blobs = ActiveStorage::Blob.where(id: blob_ids)
 
-    return if blob.blank?
+    return if blobs.blank?
 
-    params = { content: nil, private: false, attachments: blob }
+    params = { content: nil, private: false, attachments: blobs }
     mb = Messages::MessageBuilder.new(nil, @conversation, params)
     mb.perform
   end
 
-  def send_email_transcript(emails)
-    emails.each do |email|
-      ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later
-    end
-  end
-
   def send_webhook_event(webhook_url)
     payload = @conversation.webhook_data.merge(event: "automation_event.#{@rule.event_name}")
     WebhookJob.perform_later(webhook_url[0], payload)

app/services/macros/execution_service.rb

@@ -21,18 +21,25 @@ class Macros::ExecutionService < ActionService
 
   private
 
-  def send_webhook_event(webhook_url)
-    payload = @conversation.webhook_data.merge(event: "macro_event.#{@macro.name}")
-    WebhookJob.perform_later(webhook_url[0], payload)
-  end
-
   def send_message(message)
     return if conversation_a_tweet?
 
-    params = { content: message[0], private: false, content_attributes: { macro_id: @macro.id } }
-    mb = Messages::MessageBuilder.new(nil, @conversation, params)
+    params = { content: message[0], private: false }
+    mb = Messages::MessageBuilder.new(nil, @conversation.reload, params)
     mb.perform
   end
 
-  def send_email_to_team(_params); end
+  def send_attachment(blob_ids)
+    return if conversation_a_tweet?
+
+    return unless @macro.files.attached?
+
+    blobs = ActiveStorage::Blob.where(id: blob_ids)
+
+    return if blobs.blank?
+
+    params = { content: nil, private: false, attachments: blobs }
+    mb = Messages::MessageBuilder.new(nil, @conversation.reload, params)
+    mb.perform
+  end
 end

app/views/api/v1/models/_macro.json.jbuilder

@@ -16,3 +16,4 @@ end
 
 json.account_id macro.account_id
 json.actions macro.actions
+json.files macro.file_base_data if macro.files.any?

config/routes.rb

@@ -58,9 +58,8 @@ Rails.application.routes.draw do
             post :attach_file, on: :collection
           end
           resources :macros, only: [:index, :create, :show, :update, :destroy] do
-            member do
-              post :execute
-            end
+            post :execute, on: :member
+            post :attach_file, on: :collection
           end
           resources :campaigns, only: [:index, :create, :show, :update, :destroy]
           resources :dashboard_apps, only: [:index, :show, :create, :update, :destroy]

spec/controllers/api/v1/accounts/macros_controller_spec.rb

@@ -117,6 +117,40 @@ RSpec.describe 'Api::V1::Accounts::MacrosController', type: :request do
         expect(json_response['payload']['visibility']).to eql('personal')
         expect(json_response['payload']['created_by']['id']).to eql(agent.id)
       end
+
+      it 'Saves file in the macros actions to send an attachments' do
+        file = fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png')
+
+        post "/api/v1/accounts/#{account.id}/macros/attach_file",
+             headers: administrator.create_new_auth_token,
+             params: { attachment: file }
+
+        expect(response).to have_http_status(:success)
+
+        blob = JSON.parse(response.body)
+
+        expect(blob['blob_key']).to be_present
+        expect(blob['blob_id']).to be_present
+
+        params[:actions] = [
+          {
+            'action_name': :send_message,
+            'action_params': ['Welcome to the chatwoot platform.']
+          },
+          {
+            'action_name': :send_attachment,
+            'action_params': [blob['blob_id']]
+          }
+        ]
+
+        post "/api/v1/accounts/#{account.id}/macros",
+             headers: administrator.create_new_auth_token,
+             params: params
+
+        macro = account.macros.last
+        expect(macro.files.presence).to be_truthy
+        expect(macro.files.count).to eq(1)
+      end
     end
   end
 
@@ -196,12 +230,6 @@ RSpec.describe 'Api::V1::Accounts::MacrosController', type: :request do
       create(:account_user, user: user_1, account: account)
       macro.update!(actions:
                               [
-                                {
-                                  'action_name' => 'send_email_to_team', 'action_params' => [{
-                                    'message' => 'Please pay attention to this conversation, its from high priority customer',
-                                    'team_ids' => [team.id]
-                                  }]
-                                },
                                 { 'action_name' => 'assign_team', 'action_params' => [team.id] },
                                 { 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] },
                                 { 'action_name' => 'snooze_conversation' },