Updated ui for conversation cards

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -2,8 +2,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   include Events::Types
   include DateRangeHelper
 
-  before_action :conversation, except: [:index, :meta, :search, :create, :filter]
-  before_action :inbox, :contact, :contact_inbox, only: [:create]
+  before_action :conversation, except: [:index, :meta, :search, :create, :filter, :text_search]
+  before_action :inbox, :contact, :contact_inbox, :text_search, only: [:create]
 
   def index
     result = conversation_finder.perform
@@ -11,6 +11,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversations_count = result[:count]
   end
 
+  def text_search
+    @result = TextSearch.new(Current.user, params).perform
+  end
+
   def meta
     result = conversation_finder.perform
     @conversations_count = result[:count]

app/finders/text_search.rb

@@ -0,0 +1,44 @@
+class TextSearch
+  attr_reader :current_user, :current_account, :params
+
+  DEFAULT_STATUS = 'open'.freeze
+
+  def initialize(current_user, params)
+    @current_user = current_user
+    @current_account = @current_user.account || Current.account
+    @params = params
+  end
+
+  def perform
+    set_inboxes
+    {
+      messages: filter_messages,
+      conversations: filter_conversations,
+      contacts: filter_contacts
+    }
+  end
+
+  def set_inboxes
+    @inbox_ids = @current_user.assigned_inboxes.pluck(:id)
+  end
+
+  private
+
+  def filter_conversations
+    @conversations = PgSearch.multisearch((@params[:q]).to_s).where(
+      inbox_id: @inbox_ids, account_id: @current_account, searchable_type: 'Conversation'
+    ).joins('INNER JOIN conversations ON pg_search_documents.searchable_id = conversations.id').includes(:searchable).limit(20).collect(&:searchable)
+  end
+
+  def filter_messages
+    @messages = PgSearch.multisearch((@params[:q]).to_s).where(
+      inbox_id: @inbox_ids, account_id: @current_account, searchable_type: 'Message'
+    ).joins('INNER JOIN messages ON pg_search_documents.searchable_id = messages.id').includes(:searchable).limit(20).collect(&:searchable)
+  end
+
+  def filter_contacts
+    @contacts = PgSearch.multisearch((@params[:q]).to_s).where(
+      account_id: @current_account, searchable_type: 'Contact'
+    ).joins('INNER JOIN contacts ON pg_search_documents.searchable_id = contacts.id').includes(:searchable).limit(20).collect(&:searchable)
+  end
+end

app/javascript/dashboard/api/inbox/conversation.js

@@ -45,6 +45,14 @@ class ConversationApi extends ApiClient {
     });
   }
 
+  fullSearch({ q }) {
+    return axios.get(`${this.url}/text_search`, {
+      params: {
+        q,
+      },
+    });
+  }
+
   toggleStatus({ conversationId, status, snoozedUntil = null }) {
     return axios.post(`${this.url}/${conversationId}/toggle_status`, {
       status,

app/javascript/dashboard/api/specs/inbox/conversation.spec.js

@@ -20,6 +20,7 @@ describe('#ConversationAPI', () => {
     expect(conversationAPI).toHaveProperty('meta');
     expect(conversationAPI).toHaveProperty('sendEmailTranscript');
     expect(conversationAPI).toHaveProperty('filter');
+    expect(conversationAPI).toHaveProperty('fullSearch');
   });
 
   describeWithAPIMock('API calls', context => {
@@ -64,6 +65,16 @@ describe('#ConversationAPI', () => {
       );
     });
 
+    it('#fullSearch', () => {
+      conversationAPI.fullSearch({ q: 'john' });
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/conversations/text_search',
+        {
+          params: { q: 'john' },
+        }
+      );
+    });
+
     it('#toggleStatus', () => {
       conversationAPI.toggleStatus({ conversationId: 12, status: 'online' });
       expect(context.axiosMock.post).toHaveBeenCalledWith(

app/javascript/dashboard/i18n/locale/en/index.js

@@ -27,6 +27,7 @@ import settings from './settings.json';
 import signup from './signup.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';
+import search from './search.json';
 
 export default {
   ...advancedFilters,
@@ -58,4 +59,5 @@ export default {
   ...signup,
   ...teamsSettings,
   ...whatsappTemplates,
+  ...search,
 };

app/javascript/dashboard/i18n/locale/en/search.json

@@ -0,0 +1,20 @@
+{
+    "SEARCH": {
+        "TABS": {
+            "ALL": "All",
+            "CONTACTS": "Contacts",
+            "CONVERSATIONS": "Conversations",
+            "MESSAGES": "Messages"
+        },
+        "SECTION": {
+            "CONTACTS": "CONTACTS",
+            "CONVERSATIONS": "CONVERSATIONS",
+            "MESSAGES": "MESSAGES"
+        },
+        "EMPTY_STATE": "No %{item} found for query '%{query}'",
+        "PLACEHOLDER_KEYBINDING": "/ to focus",
+        "INPUT_PLACEHOLDER": "Search message content, contact name, email or phone or conversations",
+        "BOT_LABEL": "Bot",
+        "READ_MORE": "Read more"
+    }
+}

app/javascript/dashboard/routes/dashboard/conversation/search/PopOverSearch.vue

@@ -1,56 +1,17 @@
 <template>
-  <div v-on-clickaway="closeSearch" class="search-wrap">
-    <div class="search-header--wrap">
-      <woot-sidemenu-icon v-if="!showSearchBox" />
-      <div class="search" :class="{ 'is-active': showSearchBox }">
+  <div class="search-wrap">
+    <div class="search" :class="{ 'is-active': showSearchBox }">
+      <woot-sidemenu-icon />
+      <router-link :to="searchUrl" class="search--link">
         <div class="icon">
           <fluent-icon icon="search" class="search--icon" size="28" />
         </div>
-        <input
-          v-model="searchTerm"
-          class="search--input"
-          :placeholder="$t('CONVERSATION.SEARCH_MESSAGES')"
-          @focus="onSearch"
-        />
-        <switch-layout
-          :is-on-expanded-layout="isOnExpandedLayout"
-          @toggle="$emit('toggle-conversation-layout')"
-        />
-      </div>
-    </div>
-    <div v-if="showSearchBox" class="results-wrap">
-      <div class="show-results">
-        <div>
-          <div class="result-view">
-            <div class="result">
-              {{ $t('CONVERSATION.SEARCH.RESULT_TITLE') }}
-              <span v-if="resultsCount" class="message-counter">
-                ({{ resultsCount }})
-              </span>
-            </div>
-            <div v-if="uiFlags.isFetching" class="search--activity-message">
-              <woot-spinner size="" />
-              {{ $t('CONVERSATION.SEARCH.LOADING_MESSAGE') }}
-            </div>
-          </div>
-
-          <div v-if="showSearchResult" class="search-results--container">
-            <result-item
-              v-for="conversation in conversations"
-              :key="conversation.messageId"
-              :conversation-id="conversation.id"
-              :user-name="conversation.contact.name"
-              :timestamp="conversation.created_at"
-              :messages="conversation.messages"
-              :search-term="searchTerm"
-              :inbox-name="conversation.inbox.name"
-            />
-          </div>
-          <div v-else-if="showEmptyResult" class="search--activity-no-message">
-            {{ $t('CONVERSATION.SEARCH.NO_MATCHING_RESULTS') }}
-          </div>
-        </div>
-      </div>
+        <p class="search--label">{{ $t('CONVERSATION.SEARCH_MESSAGES') }}</p>
+      </router-link>
+      <switch-layout
+        :is-on-expanded-layout="isOnExpandedLayout"
+        @toggle="$emit('toggle-conversation-layout')"
+      />
     </div>
   </div>
 </template>
@@ -59,15 +20,13 @@
 import { mixin as clickaway } from 'vue-clickaway';
 import { mapGetters } from 'vuex';
 import timeMixin from '../../../../mixins/time';
-import ResultItem from './ResultItem';
 import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import SwitchLayout from './SwitchLayout.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
 export default {
   components: {
-    ResultItem,
     SwitchLayout,
   },
-
   directives: {
     focus: {
       inserted(el) {
@@ -75,9 +34,7 @@ export default {
       },
     },
   },
-
   mixins: [timeMixin, messageFormatterMixin, clickaway],
-
   props: {
     isOnExpandedLayout: {
       type: Boolean,
@@ -94,59 +51,10 @@ export default {
 
   computed: {
     ...mapGetters({
-      conversations: 'conversationSearch/getConversations',
-      uiFlags: 'conversationSearch/getUIFlags',
-      currentPage: 'conversationPage/getCurrentPage',
+      accountId: 'getCurrentAccountId',
     }),
-    resultsCount() {
-      return this.conversations.length;
-    },
-    showSearchResult() {
-      return (
-        this.searchTerm && this.conversations.length && !this.uiFlags.isFetching
-      );
-    },
-    showEmptyResult() {
-      return (
-        this.searchTerm &&
-        !this.conversations.length &&
-        !this.uiFlags.isFetching
-      );
-    },
-  },
-
-  watch: {
-    searchTerm(newValue) {
-      if (this.typingTimer) {
-        clearTimeout(this.typingTimer);
-      }
-
-      this.typingTimer = setTimeout(() => {
-        this.hasSearched = true;
-        this.$store.dispatch('conversationSearch/get', { q: newValue });
-      }, 1000);
-    },
-    currentPage() {
-      this.clearSearchTerm();
-    },
-  },
-
-  mounted() {
-    this.$store.dispatch('conversationSearch/get', { q: '' });
-    bus.$on('clearSearchInput', () => {
-      this.clearSearchTerm();
-    });
-  },
-
-  methods: {
-    onSearch() {
-      this.showSearchBox = true;
-    },
-    closeSearch() {
-      this.showSearchBox = false;
-    },
-    clearSearchTerm() {
-      this.searchTerm = '';
+    searchUrl() {
+      return frontendURL(`accounts/${this.accountId}/search`);
     },
   },
 };
@@ -155,29 +63,34 @@ export default {
 <style lang="scss" scoped>
 .search-wrap {
   position: relative;
-  padding: var(--space-one) var(--space-normal) var(--space-smaller)
-    var(--space-normal);
-}
-
-.search-header--wrap {
-  display: flex;
-  justify-content: space-between;
-  min-height: var(--space-large);
 }
 
 .search {
   display: flex;
-  flex: 1;
   padding: 0;
   border-bottom: 1px solid transparent;
+  padding: var(--space-one) var(--space-normal) var(--space-smaller)
+    var(--space-normal);
 
   &:hover {
-    .search--icon {
+    .search--icon,
+    .search--label {
       color: var(--w-500);
     }
   }
 }
 
+.search--link {
+  display: inline-flex;
+  align-items: center;
+  flex: 1;
+}
+
+.search--label {
+  color: var(--color-body);
+  margin-bottom: 0;
+}
+
 .search--input {
   align-items: center;
   border: 0;
@@ -214,7 +127,6 @@ input::placeholder {
   width: 100%;
   max-height: 70vh;
   overflow: auto;
-  left: 0;
 }
 
 .show-results {

app/javascript/dashboard/routes/dashboard/dashboard.routes.js

@@ -2,6 +2,7 @@ import AppContainer from './Dashboard';
 import settings from './settings/settings.routes';
 import conversation from './conversation/conversation.routes';
 import { routes as contactRoutes } from './contacts/routes';
+import { routes as searchRoutes } from './search/routes';
 import { routes as notificationRoutes } from './notifications/routes';
 import { frontendURL } from '../../helper/URLHelper';
 import helpcenterRoutes from './helpcenter/helpcenter.routes';
@@ -18,6 +19,7 @@ export default {
         ...conversation.routes,
         ...settings.routes,
         ...contactRoutes,
+        ...searchRoutes,
         ...notificationRoutes,
       ],
     },

app/javascript/dashboard/routes/dashboard/search/components/ReadMore.vue

@@ -0,0 +1,58 @@
+<template>
+  <div class="read-more">
+    <div ref="content" :class="{ 'shrink-container': shrink }">
+      <slot />
+      <woot-button
+        v-if="shrink"
+        size="tiny"
+        variant="smooth"
+        color-scheme="primary"
+        class="read-more-button"
+        @click.prevent="$emit('expand')"
+      >
+        {{ $t('SEARCH.READ_MORE') }}
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    shrink: {
+      type: Boolean,
+      default: false,
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.shrink-container {
+  max-height: 100px;
+  overflow: hidden;
+  position: relative;
+}
+
+.shrink-container::after {
+  content: '';
+  position: absolute;
+  bottom: 0;
+  left: 0;
+  right: 0;
+  height: 50px;
+  background: linear-gradient(to bottom, rgba(255, 255, 255, 0), #fff 100%);
+  z-index: 4;
+}
+
+.read-more-button {
+  max-width: max-content;
+  position: absolute;
+  bottom: var(--space-small);
+  left: 0;
+  right: 0;
+  margin: 0 auto;
+  z-index: 5;
+  box-shadow: rgba(99, 99, 99, 0.2) 0px 2px 8px 0px;
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/components/SearchHeader.vue

@@ -0,0 +1,102 @@
+<template>
+  <div class="input-container">
+    <div class="icon-container">
+      <fluent-icon icon="search" class="icon" aria-hidden="true" />
+    </div>
+    <input
+      ref="searchInput"
+      type="search"
+      :placeholder="$t('SEARCH.INPUT_PLACEHOLDER')"
+      :value="searchQuery"
+      @input="debounceSearch"
+    />
+    <div class="key-binding">
+      <span>{{ $t('SEARCH.PLACEHOLDER_KEYBINDING') }}</span>
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  data() {
+    return {
+      searchQuery: '',
+    };
+  },
+  mounted() {
+    this.$refs.searchInput.focus();
+    this.handler = e => {
+      if (e.key === '/') {
+        e.preventDefault();
+        this.$refs.searchInput.focus();
+      }
+    };
+    document.addEventListener('keydown', this.handler);
+  },
+  beforeDestroy() {
+    window.removeEventListener('keydown', this.handler);
+  },
+  methods: {
+    debounceSearch(e) {
+      this.searchQuery = e.target.value;
+      clearTimeout(this.debounce);
+      this.debounce = setTimeout(async () => {
+        if (this.searchQuery.length > 2 || this.searchQuery.match(/^[0-9]+$/)) {
+          this.$emit('search', this.searchQuery);
+        }
+      }, 500);
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.input-container {
+  position: relative;
+  border-radius: var(--border-radius-normal);
+
+  input[type='search'] {
+    width: 100%;
+    padding-left: calc(var(--space-large) + var(--space-small));
+    padding-right: var(--space-mega);
+
+    &:focus {
+      .icon {
+        color: var(--w-500) !important;
+      }
+    }
+  }
+}
+
+.icon-container {
+  padding-left: var(--space-slab);
+  display: flex;
+  align-items: center;
+  top: 0;
+  bottom: 0;
+  left: 0;
+  position: absolute;
+  .icon {
+    color: var(--s-400);
+  }
+}
+
+.key-binding {
+  position: absolute;
+  top: 0;
+  bottom: 0;
+  right: 0;
+  padding: var(--space-small) var(--space-small) 0 var(--space-small);
+
+  span {
+    color: var(--s-400);
+    font-weight: var(--font-weight-medium);
+    font-size: calc(var(--space-slab) + var(--space-micro));
+    padding: 0 var(--space-small);
+    border: 1px solid var(--s-400);
+    border-radius: var(--border-radius-normal);
+    display: inline-flex;
+    align-items: center;
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultContactItem.vue

@@ -0,0 +1,81 @@
+<template>
+  <router-link :to="navigateTo" class="contact-item">
+    <thumbnail :src="contact.thumbnail" size="42px" :username="contact.name" />
+    <div class="contact-details">
+      <p class="name">{{ contact.name }}</p>
+      <div class="details-meta">
+        <p v-if="contact.email" class="email">{{ contact.email }}</p>
+        <p v-if="contact.phone_number" class="separator">·</p>
+        <p v-if="contact.phone_number" class="phone_number">
+          {{ contact.phone_number }}
+        </p>
+      </div>
+    </div>
+  </router-link>
+</template>
+
+<script>
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import { mapGetters } from 'vuex';
+import { frontendURL } from 'dashboard/helper/URLHelper.js';
+export default {
+  components: {
+    Thumbnail,
+  },
+  props: {
+    contact: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  computed: {
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+    }),
+    navigateTo() {
+      return frontendURL(
+        `accounts/${this.accountId}/contacts/${this.contact.id}`
+      );
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.contact-item {
+  width: 100%;
+  text-align: left;
+  display: flex;
+  cursor: pointer;
+  align-items: center;
+  padding: var(--space-small);
+
+  .contact-details {
+    margin-left: var(--space-slab);
+
+    .name {
+      margin: 0;
+      color: var(--s-700);
+      font-weight: var(--font-weight-bold);
+      font-size: var(--font-size-default);
+    }
+
+    .details-meta {
+      p {
+        margin: 0;
+        color: var(--s-500);
+        font-size: var(--font-size-small);
+      }
+      display: flex;
+      align-items: center;
+    }
+    .details-meta > :not([hidden]) ~ :not([hidden]) {
+      margin-right: calc(1rem * 0);
+      margin-left: calc(1rem * calc(1 - 0));
+    }
+  }
+  &:hover {
+    background-color: var(--s-50);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultContactsList.vue

@@ -0,0 +1,34 @@
+<template>
+  <search-result-section
+    :title="$t('SEARCH.SECTION.CONTACTS')"
+    :empty="!contacts.length"
+    :query="query"
+  >
+    <ul class="search-list">
+      <li v-for="contact in contacts" :key="contact.id">
+        <search-result-contact-item :contact="contact" />
+      </li>
+    </ul>
+  </search-result-section>
+</template>
+
+<script>
+import SearchResultSection from './SearchResultSection.vue';
+import SearchResultContactItem from './SearchResultContactItem.vue';
+export default {
+  components: {
+    SearchResultSection,
+    SearchResultContactItem,
+  },
+  props: {
+    contacts: {
+      type: Array,
+      default: () => [],
+    },
+    query: {
+      type: String,
+      default: '',
+    },
+  },
+};
+</script>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultConversationItem.vue

@@ -0,0 +1,120 @@
+<template>
+  <router-link :to="navigateTo" class="list-item">
+    <thumbnail size="42px" :username="conversation.contact.name" />
+    <div class="conversation-details">
+      <div class="conversation-meta">
+        <div class="left-column">
+          <inbox-name :inbox="conversation.inbox" />
+          <div class="agent-details">
+            <thumbnail size="16px" :username="conversation.agent.name" />
+            <span>{{ conversation.agent.name }}</span>
+          </div>
+          <span class="conversation-id">
+            Conversation Id: {{ conversation.id }}
+          </span>
+        </div>
+        <span class="timestamp">
+          <time-ago :timestamp="conversation.created_at" />
+        </span>
+      </div>
+      <p class="name">{{ conversation.contact.name }}</p>
+      <div v-dompurify-html="messageContent" class="message-content" />
+    </div>
+  </router-link>
+</template>
+
+<script>
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import InboxName from 'dashboard/components/widgets/InboxName.vue';
+import timeAgo from 'dashboard/components/ui/TimeAgo';
+import { mapGetters } from 'vuex';
+import { frontendURL } from 'dashboard/helper/URLHelper.js';
+export default {
+  components: {
+    Thumbnail,
+    InboxName,
+    timeAgo,
+  },
+  mixins: [messageFormatterMixin],
+  props: {
+    conversation: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  computed: {
+    messageContent() {
+      return this.formatMessage(this.conversation.message.content) || '';
+    },
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+    }),
+    navigateTo() {
+      return frontendURL(
+        `accounts/${this.accountId}/conversations/${this.conversation.id}`
+      );
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.list-item {
+  width: 100%;
+  text-align: left;
+  display: flex;
+  cursor: pointer;
+  align-items: start;
+  padding: var(--space-small);
+
+  &:hover {
+    background-color: var(--s-50);
+  }
+
+  .conversation-details {
+    margin-left: var(--space-slab);
+    flex-grow: 1;
+    .name {
+      margin: 0;
+      color: var(--s-700);
+      font-weight: var(--font-weight-bold);
+      font-size: var(--font-size-default);
+    }
+
+    .message-content {
+      margin: 0;
+      color: var(--s-500);
+      font-size: var(--font-size-small);
+    }
+    .details-meta > :not([hidden]) ~ :not([hidden]) {
+      margin-right: calc(1rem * 0);
+      margin-left: calc(1rem * calc(1 - 0));
+    }
+  }
+
+  .conversation-meta {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+
+    .left-column {
+      display: flex;
+      align-items: center;
+      .agent-details {
+        display: flex;
+        align-items: center;
+        margin-left: var(--space-slab);
+        span {
+          margin-left: var(--space-small);
+        }
+      }
+      .conversation-id {
+        margin-left: var(--space-slab);
+        color: var(--s-500);
+        font-size: var(--font-size-small);
+      }
+    }
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultConversationsList.vue

@@ -0,0 +1,34 @@
+<template>
+  <search-result-section
+    :title="$t('SEARCH.SECTION.CONVERSATIONS')"
+    :empty="!conversations.length"
+    :query="query"
+  >
+    <ul class="search-list">
+      <li v-for="conversation in conversations" :key="conversation.id">
+        <search-result-conversation-item :conversation="conversation" />
+      </li>
+    </ul>
+  </search-result-section>
+</template>
+
+<script>
+import SearchResultSection from './SearchResultSection.vue';
+import SearchResultConversationItem from './SearchResultConversationItem.vue';
+export default {
+  components: {
+    SearchResultSection,
+    SearchResultConversationItem,
+  },
+  props: {
+    conversations: {
+      type: Array,
+      default: () => [],
+    },
+    query: {
+      type: String,
+      default: '',
+    },
+  },
+};
+</script>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultMessageItem.vue

@@ -0,0 +1,145 @@
+<template>
+  <router-link :to="navigateTo" class="list-item">
+    <thumbnail :src="getThumbnail" size="42px" :username="getName" />
+    <div class="message-details">
+      <div class="conversation-meta">
+        <p class="inbox-name">
+          <inbox-name :inbox="message.inbox" />
+        </p>
+        <div>
+          <span class="timestamp">
+            <time-ago :timestamp="message.created_at" />
+          </span>
+          <p class="conversation-id">Conv: {{ message.conversation_id }}</p>
+        </div>
+      </div>
+      <p class="name">{{ getName }}</p>
+      <read-more :shrink="isOverflowing" @expand="isOverflowing = false">
+        <div
+          ref="messageContainer"
+          v-dompurify-html="messageContent"
+          class="message-content"
+        />
+      </read-more>
+    </div>
+  </router-link>
+</template>
+
+<script>
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import InboxName from 'dashboard/components/widgets/InboxName.vue';
+import timeAgo from 'dashboard/components/ui/TimeAgo';
+import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { mapGetters } from 'vuex';
+import { frontendURL } from 'dashboard/helper/URLHelper.js';
+import ReadMore from './ReadMore';
+export default {
+  components: {
+    Thumbnail,
+    ReadMore,
+    InboxName,
+    timeAgo,
+  },
+  mixins: [messageFormatterMixin],
+  props: {
+    message: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  data() {
+    return {
+      isOverflowing: false,
+    };
+  },
+  computed: {
+    messageContent() {
+      return this.formatMessage(this.message.content);
+    },
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+    }),
+    navigateTo() {
+      return frontendURL(
+        `accounts/${this.accountId}/conversations/${this.message.conversation_id}`
+      );
+    },
+    getThumbnail() {
+      return this.message.sender && this.message.sender.thumbnail
+        ? this.message.sender.thumbnail
+        : this.$t('SEARCH.BOT_LABEL');
+    },
+    getName() {
+      return this.message && this.message.sender && this.message.sender.name
+        ? this.message.sender.name
+        : this.$t('SEARCH.BOT_LABEL');
+    },
+  },
+  mounted() {
+    this.$nextTick(() => {
+      this.isOverflowing = this.$refs.messageContainer.offsetHeight > 150;
+    });
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.list-item {
+  width: 100%;
+  text-align: left;
+  display: flex;
+  cursor: pointer;
+  align-items: start;
+  padding: var(--space-small);
+
+  .message-details {
+    margin-left: var(--space-slab);
+    flex: 1;
+    .name {
+      margin: 0;
+      color: var(--s-700);
+      font-weight: var(--font-weight-bold);
+      font-size: var(--font-size-default);
+    }
+
+    .message-content {
+      margin: 0;
+      color: var(--s-500);
+      font-size: var(--font-size-small);
+    }
+    .details-meta > :not([hidden]) ~ :not([hidden]) {
+      margin-right: calc(1rem * 0);
+      margin-left: calc(1rem * calc(1 - 0));
+    }
+  }
+  &:hover {
+    background-color: var(--s-50);
+    ::v-deep {
+      &::after {
+        background: linear-gradient(
+          to bottom,
+          rgba(255, 255, 255, 0),
+          var(--s-50) 100%
+        );
+      }
+    }
+  }
+
+  .conversation-meta {
+    display: flex;
+    align-items: start;
+    justify-content: space-between;
+    .timestamp {
+      color: var(--s-500);
+      font-size: var(--font-size-small);
+    }
+    .conversation-id {
+      text-align: right;
+    }
+
+    .inbox-name {
+      margin: var(--space-small) 0;
+    }
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultMessagesList.vue

@@ -0,0 +1,34 @@
+<template>
+  <search-result-section
+    :title="$t('SEARCH.SECTION.MESSAGES')"
+    :empty="!messages.length"
+    :query="query"
+  >
+    <ul class="search-list">
+      <li v-for="message in messages" :key="message.id">
+        <search-result-message-item :message="message" />
+      </li>
+    </ul>
+  </search-result-section>
+</template>
+
+<script>
+import SearchResultSection from './SearchResultSection.vue';
+import SearchResultMessageItem from './SearchResultMessageItem.vue';
+export default {
+  components: {
+    SearchResultSection,
+    SearchResultMessageItem,
+  },
+  props: {
+    messages: {
+      type: Array,
+      default: () => [],
+    },
+    query: {
+      type: String,
+      default: '',
+    },
+  },
+};
+</script>

app/javascript/dashboard/routes/dashboard/search/components/SearchResultSection.vue

@@ -0,0 +1,79 @@
+<template>
+  <section>
+    <div class="label-container">
+      <p>{{ title }}</p>
+    </div>
+    <slot />
+    <div v-if="empty" class="empty">
+      <fluent-icon icon="info" size="24px" class="icon" />
+      <p class="empty-state__text">
+        {{ $t('SEARCH.EMPTY_STATE', { item: titleCase, query }) }}
+      </p>
+    </div>
+  </section>
+</template>
+
+<script>
+export default {
+  props: {
+    title: {
+      type: String,
+      default: '',
+    },
+    empty: {
+      type: Boolean,
+      default: false,
+    },
+    query: {
+      type: String,
+      default: '',
+    },
+  },
+  computed: {
+    titleCase() {
+      return this.title.toLowerCase();
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.search-list {
+  list-style: none;
+  margin: 0;
+  padding: var(--spacing-normal) 0;
+}
+
+.label-container {
+  position: sticky;
+  top: 0;
+  padding: var(--space-small);
+  background-color: var(--s-25);
+  z-index: 50;
+  border-bottom-width: 1px;
+  border-top-width: 1px;
+  border-color: var(--s-100);
+  border-style: solid;
+  border-left: 0;
+  border-right: 0;
+  p {
+    font-size: var(--font-size-small);
+    color: var(--s-500);
+    margin: 0;
+  }
+}
+.empty {
+  padding: var(--space-normal);
+  .icon {
+    font-size: var(--space-two);
+    color: var(--s-500);
+    margin: 0 auto;
+    display: block;
+  }
+  .empty-state__text {
+    text-align: center;
+    margin-top: var(--space-small);
+    color: var(--s-500);
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/components/SearchTabs.vue

@@ -0,0 +1,34 @@
+<template>
+  <div class="tab-container">
+    <woot-tabs :index="activeTab" :border="false" @change="onTabChange">
+      <woot-tabs-item
+        v-for="item in tabs"
+        :key="item.key"
+        :name="item.name"
+        :count="item.count"
+      />
+    </woot-tabs>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    tabs: {
+      type: Array,
+      default: () => [],
+    },
+  },
+  data() {
+    return {
+      activeTab: 0,
+    };
+  },
+  methods: {
+    onTabChange(index) {
+      this.activeTab = index;
+      this.$emit('tab-change', this.tabs[index].key);
+    },
+  },
+};
+</script>

app/javascript/dashboard/routes/dashboard/search/components/SearchView.vue

@@ -0,0 +1,154 @@
+<template>
+  <section class="search-root">
+    <header>
+      <search-header @search="search" />
+      <search-tabs :tabs="tabs" @tab-change="tab => (selectedTab = tab)" />
+    </header>
+    <div class="search-results">
+      <woot-loading-state v-if="uiFlags.isFetching" :message="'Searching'" />
+      <div v-else>
+        <div v-if="all.length">
+          <search-result-contacts-list
+            v-if="filterContacts"
+            :contacts="contacts"
+            :query="query"
+          />
+          <search-result-messages-list
+            v-if="filterMessages"
+            :messages="messages"
+            :query="query"
+          />
+          <search-result-conversations-list
+            v-if="filterConversations"
+            :conversations="conversations"
+            :query="query"
+          />
+        </div>
+      </div>
+    </div>
+  </section>
+</template>
+
+<script>
+import SearchHeader from './SearchHeader.vue';
+import SearchTabs from './SearchTabs.vue';
+import SearchResultConversationsList from './SearchResultConversationsList.vue';
+import SearchResultMessagesList from './SearchResultMessagesList.vue';
+import SearchResultContactsList from './SearchResultContactsList.vue';
+import { mapGetters } from 'vuex';
+
+export default {
+  components: {
+    SearchHeader,
+    SearchTabs,
+    SearchResultContactsList,
+    SearchResultConversationsList,
+    SearchResultMessagesList,
+  },
+  data() {
+    return {
+      selectedTab: 'all',
+      query: '',
+    };
+  },
+  computed: {
+    ...mapGetters({
+      fullSearchRecords: 'conversationSearch/getFullSearchRecords',
+      uiFlags: 'conversationSearch/getUIFlags',
+    }),
+    contacts() {
+      if (this.fullSearchRecords.contacts) {
+        return this.fullSearchRecords.contacts.map(contact => ({
+          ...contact,
+          type: 'contact',
+        }));
+      }
+      return [];
+    },
+    conversations() {
+      if (this.fullSearchRecords.conversations) {
+        return this.fullSearchRecords.conversations.map(conversation => ({
+          ...conversation,
+          type: 'conversation',
+        }));
+      }
+      return [];
+    },
+    messages() {
+      if (this.fullSearchRecords.messages) {
+        return this.fullSearchRecords.messages.map(message => ({
+          ...message,
+          type: 'message',
+        }));
+      }
+      return [];
+    },
+    all() {
+      return [...this.contacts, ...this.conversations, ...this.messages];
+    },
+    filterContacts() {
+      return this.selectedTab === 'contacts' || this.selectedTab === 'all';
+    },
+    filterConversations() {
+      return this.selectedTab === 'conversations' || this.selectedTab === 'all';
+    },
+    filterMessages() {
+      return this.selectedTab === 'messages' || this.selectedTab === 'all';
+    },
+    totalSearchResultsCount() {
+      return (
+        this.contacts.length + this.conversations.length + this.messages.length
+      );
+    },
+    tabs() {
+      return [
+        {
+          key: 'all',
+          name: this.$t('SEARCH.TABS.ALL'),
+          count: this.totalSearchResultsCount,
+        },
+        {
+          key: 'contacts',
+          name: this.$t('SEARCH.TABS.CONTACTS'),
+          count: this.contacts.length,
+        },
+        {
+          key: 'conversations',
+          name: this.$t('SEARCH.TABS.CONVERSATIONS'),
+          count: this.conversations.length,
+        },
+        {
+          key: 'messages',
+          name: this.$t('SEARCH.TABS.MESSAGES'),
+          count: this.messages.length,
+        },
+      ];
+    },
+  },
+  methods: {
+    search(q) {
+      this.query = q;
+      this.$store.dispatch('conversationSearch/fullSearch', { q });
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+header {
+  padding: var(--space-large) var(--space-normal) 0 var(--space-normal);
+}
+.search-root {
+  max-width: 800px;
+  width: 100%;
+  margin: 0 auto;
+  height: 100%;
+  display: flex;
+  flex-direction: column;
+  .search-results {
+    flex-grow: 1;
+    height: 100%;
+    overflow-y: auto;
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/search/routes.js

@@ -0,0 +1,12 @@
+/* eslint arrow-body-style: 0 */
+import SearchView from './components/SearchView.vue';
+import { frontendURL } from '../../../helper/URLHelper';
+
+export const routes = [
+  {
+    path: frontendURL('accounts/:accountId/search'),
+    name: 'search',
+    roles: ['administrator', 'agent'],
+    component: SearchView,
+  },
+];

app/javascript/dashboard/store/modules/conversationSearch.js

@@ -2,6 +2,7 @@ import ConversationAPI from '../../api/inbox/conversation';
 import types from '../mutation-types';
 export const initialState = {
   records: [],
+  fullSearchRecords: {},
   uiFlags: {
     isFetching: false,
   },
@@ -11,6 +12,9 @@ export const getters = {
   getConversations(state) {
     return state.records;
   },
+  getFullSearchRecords(state) {
+    return state.fullSearchRecords;
+  },
   getUIFlags(state) {
     return state.uiFlags;
   },
@@ -34,15 +38,36 @@ export const actions = {
       commit(types.SEARCH_CONVERSATIONS_SET_UI_FLAG, { isFetching: false });
     }
   },
+  async fullSearch({ commit }, { q }) {
+    commit(types.FULL_SEARCH_SET, []);
+    if (!q) {
+      return;
+    }
+    commit(types.FULL_SEARCH_SET_UI_FLAG, { isFetching: true });
+    try {
+      const { data } = await ConversationAPI.fullSearch({ q });
+      commit(types.FULL_SEARCH_SET, data.payload);
+    } catch (error) {
+      // Ignore error
+    } finally {
+      commit(types.FULL_SEARCH_SET_UI_FLAG, { isFetching: false });
+    }
+  },
 };
 
 export const mutations = {
   [types.SEARCH_CONVERSATIONS_SET](state, records) {
     state.records = records;
   },
+  [types.FULL_SEARCH_SET](state, records) {
+    state.fullSearchRecords = records;
+  },
   [types.SEARCH_CONVERSATIONS_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags = { ...state.uiFlags, ...uiFlags };
   },
+  [types.FULL_SEARCH_SET_UI_FLAG](state, uiFlags) {
+    state.uiFlags = { ...state.uiFlags, ...uiFlags };
+  },
 };
 
 export default {

app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js

@@ -1,6 +1,7 @@
 import { actions } from '../../conversationSearch';
 import types from '../../../mutation-types';
 import axios from 'axios';
+import { fullSearchResponse } from './fixtures';
 const commit = jest.fn();
 global.axios = axios;
 jest.mock('axios');
@@ -41,4 +42,36 @@ describe('#actions', () => {
       ]);
     });
   });
+  describe('#fullSearch', () => {
+    it('sends correct actions if no query param is provided', () => {
+      actions.fullSearch({ commit }, { q: '' });
+      expect(commit.mock.calls).toEqual([[types.FULL_SEARCH_SET, []]]);
+    });
+
+    it('sends correct actions if query param is provided and API call is success', async () => {
+      axios.get.mockResolvedValue({
+        data: {
+          payload: fullSearchResponse,
+        },
+      });
+
+      await actions.fullSearch({ commit }, { q: 'value' });
+      expect(commit.mock.calls).toEqual([
+        [types.FULL_SEARCH_SET, []],
+        [types.FULL_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.FULL_SEARCH_SET, fullSearchResponse],
+        [types.FULL_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+
+    it('sends correct actions if query param is provided and API call is errored', async () => {
+      axios.get.mockRejectedValue({});
+      await actions.fullSearch({ commit }, { q: 'value' });
+      expect(commit.mock.calls).toEqual([
+        [types.FULL_SEARCH_SET, []],
+        [types.FULL_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.FULL_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/conversationSearch/fixtures.js

@@ -0,0 +1,179 @@
+export const fullSearchResponse = {
+  conversations: [
+    {
+      id: 93,
+      created_at: 1668756114,
+      contact: {
+        id: 168,
+        name: 'summer-wildflower-139',
+      },
+      inbox: {
+        id: 1,
+        name: 'Acme Support',
+        channel_type: 'Channel::WebWidget',
+      },
+      messages: [
+        {
+          content: 'Hello',
+          id: 1324,
+          sender_name: 'summer-wildflower-139',
+          message_type: 0,
+          created_at: 1668756114,
+        },
+        {
+          content: 'Hi There 👋',
+          id: 1325,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756116,
+        },
+        {
+          content: '',
+          id: 1326,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756118,
+        },
+        {
+          content: 'Enjoy the minion',
+          id: 1327,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756118,
+        },
+        {
+          content: 'Do you like Pizza',
+          id: 1328,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756118,
+        },
+        {
+          content: '',
+          id: 1329,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756129,
+        },
+        {
+          content: "Here's some markdown for you",
+          id: 1330,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756129,
+        },
+        {
+          content:
+            '[link text](https://google.com) **Some Bold text** # A large title',
+          id: 1331,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756129,
+        },
+        {
+          content: 'Hi',
+          id: 1332,
+          sender_name: 'summer-wildflower-139',
+          message_type: 0,
+          created_at: 1668756133,
+        },
+        {
+          content: 'Hi',
+          id: 1333,
+          sender_name: 'Welcome Bot',
+          message_type: 1,
+          created_at: 1668756134,
+        },
+        {
+          content: 'Bye',
+          id: 1334,
+          sender_name: 'summer-wildflower-139',
+          message_type: 0,
+          created_at: 1668756141,
+        },
+      ],
+      account_id: 1,
+    },
+    {
+      id: 96,
+      created_at: 1669368899,
+      contact: {
+        id: 6,
+        name: 'Fayaz',
+      },
+      inbox: {
+        id: 15,
+        name: 'Whatsapp',
+        channel_type: 'Channel::Whatsapp',
+      },
+      messages: [
+        {
+          content:
+            'Your package has been shipped. It will be delivered in 12 business days.',
+          id: 1351,
+          sender_name: 'Fayaz Ahmed',
+          message_type: 1,
+          created_at: 1669368899,
+        },
+        {
+          content: 'This is your flight confirmation for 123-123 on 123.',
+          id: 1352,
+          sender_name: 'Fayaz Ahmed',
+          message_type: 1,
+          created_at: 1669368988,
+        },
+        {
+          content: 'Esta é a sua confirmação de voo para das-zxc em qwe.',
+          id: 1353,
+          sender_name: 'Fayaz Ahmed',
+          message_type: 1,
+          created_at: 1669369021,
+        },
+      ],
+      account_id: 1,
+    },
+  ],
+  contacts: [
+    {
+      additional_attributes: {},
+      availability_status: 'offline',
+      email: null,
+      id: 94,
+      name: 'purple-hill-409',
+      phone_number: null,
+      identifier: null,
+      thumbnail: '',
+      custom_attributes: {},
+      last_activity_at: 1649918760,
+    },
+  ],
+  messages: [
+    {
+      id: 1008,
+      content: 'Where can I download my invoices?',
+      inbox_id: 1,
+      conversation_id: 79,
+      message_type: 0,
+      content_type: 'text',
+      status: 'sent',
+      content_attributes: {},
+      created_at: 1663941027,
+      private: false,
+      source_id: null,
+      sender: {
+        additional_attributes: {},
+        custom_attributes: {
+          vfer: false,
+          xcvb: 'hello',
+        },
+        email: null,
+        id: 133,
+        identifier: null,
+        name: 'morning-violet-166',
+        phone_number: null,
+        thumbnail: '',
+        type: 'contact',
+      },
+    },
+  ],
+};

app/javascript/dashboard/store/mutation-types.js

@@ -262,4 +262,8 @@ export default {
 
   SET_CONVERSATION_WATCHERS_UI_FLAG: 'SET_CONVERSATION_WATCHERS_UI_FLAG',
   SET_CONVERSATION_WATCHERS: 'SET_CONVERSATION_WATCHERS',
+
+  // Full Search
+  FULL_SEARCH_SET: 'FULL_SEARCH_SET',
+  FULL_SEARCH_SET_UI_FLAG: 'FULL_SEARCH_SET_UI_FLAG',
 };

app/jobs/conversations/account_based_search_job.rb

@@ -0,0 +1,9 @@
+class Conversations::AccountBasedSearchJob < ApplicationJob
+  queue_as :async_database_migration
+
+  def perform(account_id)
+    Contact.rebuild_pg_search_documents(account_id)
+    Conversation.rebuild_pg_search_documents(account_id)
+    Message.rebuild_pg_search_documents(account_id)
+  end
+end

app/jobs/conversations/multi_search_job.rb

@@ -0,0 +1,9 @@
+class Conversations::MultiSearchJob < ApplicationJob
+  queue_as :async_database_migration
+
+  def perform
+    Account.all.each do |account|
+      Conversations::AccountBasedSearchJob.perform_later(account.id)
+    end
+  end
+end

app/models/concerns/multi_searchable_helpers.rb

@@ -0,0 +1,74 @@
+module MultiSearchableHelpers
+  extend ActiveSupport::Concern
+
+  included do
+    PgSearch.multisearch_options = {
+      using: {
+        trigram: {
+          word_similarity: true,
+          threshold: 0.8
+        },
+        tsearch: { any_word: true }
+      }
+    }
+
+    def update_contact_search_document
+      return if contact_pg_search_record.present?
+
+      initialize_contact_pg_search_record.update!(
+        content: "#{contact.id} #{contact.email} #{contact.name} #{contact.phone_number} #{contact.account_id}",
+        conversation_id: id,
+        inbox_id: inbox_id
+      )
+    end
+
+    # NOTE: To add multi search records with conversation_id associated to contacts for previously added records.
+    # We can not find conversation_id from contacts directly so we added this joins here.
+    def self.rebuild_pg_search_documents(account_id)
+      return unless self.name == 'Conversation'
+      rebuild_search_documents(account_id)
+    end
+  end
+
+  def self.rebuild_search_documents(account_id)
+    connection.execute <<~SQL.squish
+      INSERT INTO pg_search_documents (searchable_type, searchable_id, content, account_id, conversation_id, inbox_id, created_at, updated_at)
+        SELECT 'Conversation' AS searchable_type,
+                conversations.id AS searchable_id,
+                CONCAT_WS(' ', conversations.display_id, contacts.email, contacts.name, contacts.phone_number, conversations.account_id) AS content,
+                conversations.account_id::int AS account_id,
+                conversations.id::int AS conversation_id,
+                conversations.inbox_id::int AS inbox_id,
+                now() AS created_at,
+                now() AS updated_at
+        FROM conversations
+        INNER JOIN contacts
+          ON conversations.contact_id = contacts.id
+        WHERE conversations.account_id = #{account_id}
+    SQL
+  end
+
+  def contact_pg_search_record
+    contacts_pg_search_records.find_by(conversation_id: id, inbox_id: inbox_id)
+  end
+
+  def initialize_contact_pg_search_record
+    record = contacts_pg_search_records.find_by(conversation_id: nil, inbox_id: nil)
+
+    return record if record.present?
+
+    PgSearch::Document.new(
+      searchable_type: 'Contact',
+      searchable_id: contact_id,
+      account_id: account_id
+    )
+  end
+
+  def contacts_pg_search_records
+    PgSearch::Document.where(
+      searchable_type: 'Contact',
+      searchable_id: contact_id,
+      account_id: account_id
+    )
+  end
+end

app/models/contact.rb

@@ -26,6 +26,13 @@ class Contact < ApplicationRecord
   include Avatarable
   include AvailabilityStatusable
   include Labelable
+  include PgSearch::Model
+  include MultiSearchableHelpers
+
+  multisearchable(
+    against: [:id, :email, :name, :phone_number],
+    additional_attributes: ->(contact) { { conversation_id: nil, account_id: contact.account_id, inbox_id: nil } }
+  )
 
   validates :account_id, presence: true
   validates :email, allow_blank: true, uniqueness: { scope: [:account_id], case_sensitive: false },
@@ -140,6 +147,28 @@ class Contact < ApplicationRecord
     email_format
   end
   
+  # NOTE: To add multi search records with conversation_id associated to contacts for previously added records.
+  # We can not find conversation_id from contacts directly so we added this joins here.
+  def self.rebuild_pg_search_documents(account_id)
+    return super unless name == 'Contact'
+
+    connection.execute <<~SQL.squish
+      INSERT INTO pg_search_documents (searchable_type, searchable_id, content, account_id, conversation_id, inbox_id, created_at, updated_at)
+        SELECT 'Contact' AS searchable_type,
+                contacts.id AS searchable_id,
+                CONCAT_WS(' ', contacts.id, contacts.email, contacts.name, contacts.phone_number, contacts.account_id) AS content,
+                contacts.account_id::int AS account_id,
+                conversations.id::int AS conversation_id,
+                conversations.inbox_id::int AS inbox_id,
+                now() AS created_at,
+                now() AS updated_at
+        FROM contacts
+        INNER JOIN conversations
+          ON conversations.contact_id = contacts.id
+        WHERE contacts.account_id = #{account_id}
+    SQL
+  end
+
   private
 
   def ip_lookup

app/models/conversation.rb

@@ -48,7 +48,15 @@ class Conversation < ApplicationRecord
   include ActivityMessageHandler
   include UrlHelper
   include SortHandler
+  include PgSearch::Model
+  include MultiSearchableHelpers
 
+  multisearchable(
+    against: [:display_id, :name, :email, :phone_number, :account_id],
+    additional_attributes: lambda { |conversation|
+                             { conversation_id: conversation.id, account_id: conversation.account_id, inbox_id: conversation.inbox_id }
+                           }
+  )
   validates :account_id, presence: true
   validates :inbox_id, presence: true
   before_validation :validate_additional_attributes
@@ -93,9 +101,11 @@ class Conversation < ApplicationRecord
 
   after_update_commit :execute_after_update_commit_callbacks
   after_create_commit :notify_conversation_creation
+  after_create_commit :update_contact_search_document, if: :contact_id?
   after_commit :set_display_id, unless: :display_id?
 
   delegate :auto_resolve_duration, to: :account
+  delegate :name, :email, :phone_number, to: :contact, allow_nil: true
 
   def can_reply?
     channel = inbox&.channel

app/models/message.rb

@@ -33,6 +33,14 @@
 class Message < ApplicationRecord
   include MessageFilterHelpers
   NUMBER_OF_PERMITTED_ATTACHMENTS = 15
+  include PgSearch::Model
+  include MultiSearchableHelpers
+
+  multisearchable(
+    against: [:content],
+    if: :allowed_message_types?,
+    additional_attributes: ->(message) { { conversation_id: message.conversation_id, account_id: message.account_id, inbox_id: message.inbox_id } }
+  )
 
   before_validation :ensure_content_type
 
@@ -162,6 +170,26 @@ class Message < ApplicationRecord
     true
   end
 
+  # NOTE: To add multi search records with conversation_id associated to contacts for previously added records.
+  # We can not find conversation_id from contacts directly so we added this joins here.
+  def self.rebuild_pg_search_documents(account_id)
+    return super unless name == 'Message'
+
+    connection.execute <<~SQL.squish
+      INSERT INTO pg_search_documents (searchable_type, searchable_id, content, account_id, conversation_id, inbox_id, created_at, updated_at)
+        SELECT 'Message' AS searchable_type,
+                messages.id AS searchable_id,
+                CONCAT_WS(' ', messages.content) AS content,
+                messages.account_id::int AS account_id,
+                messages.conversation_id::int AS conversation_id,
+                messages.inbox_id::int AS inbox_id,
+                now() AS created_at,
+                now() AS updated_at
+        FROM messages
+        WHERE messages.account_id = #{account_id}
+    SQL
+  end
+
   private
 
   def ensure_content_type
@@ -274,4 +302,8 @@ class Message < ApplicationRecord
     conversation.update_columns(last_activity_at: created_at)
     # rubocop:enable Rails/SkipsModelValidations
   end
+
+  def allowed_message_types?
+    incoming? || outgoing?
+  end
 end

app/views/api/v1/accounts/conversations/text_search.json.jbuilder

@@ -0,0 +1,32 @@
+json.payload do
+  json.conversations do
+    json.array! @result[:conversations] do |conversation|
+      json.id conversation.display_id
+      json.account_id conversation.account_id
+      json.created_at conversation.created_at.to_i
+      json.message do
+        json.partial! 'api/v1/models/multi_search_message', formats: [:json], message: conversation.messages.try(:first)
+      end
+      json.contact do
+        json.partial! 'api/v1/models/multi_search_contact', formats: [:json], contact: conversation.contact if conversation.try(:contact).present?
+      end
+      json.inbox do
+        json.partial! 'api/v1/models/multi_search_inbox', formats: [:json], inbox: conversation.inbox if conversation.try(:inbox).present?
+      end
+      json.agent do
+        json.partial! 'api/v1/models/multi_search_agent', formats: [:json], agent: conversation.assignee if conversation.try(:assignee).present?
+      end
+    end
+  end
+  json.contacts do
+    json.array! @result[:contacts] do |contact|
+      json.partial! 'api/v1/models/multi_search_contact', formats: [:json], contact: contact
+    end
+  end
+
+  json.messages do
+    json.array! @result[:messages] do |message|
+      json.partial! 'api/v1/models/multi_search_message', formats: [:json], message: message
+    end
+  end
+end

app/views/api/v1/models/_message.json.jbuilder

@@ -2,7 +2,8 @@ json.id message.id
 json.content message.content
 json.inbox_id message.inbox_id
 json.echo_id message.echo_id if message.echo_id
-json.conversation_id message.conversation.display_id
+# For deleted conversation, messages are not yet deleted [because of destroy_async] for this we added try block
+json.conversation_id message.conversation.try(:display_id)
 json.message_type message.message_type_before_type_cast
 json.content_type message.content_type
 json.status message.status

app/views/api/v1/models/_multi_search_agent.json.jbuilder

@@ -0,0 +1,5 @@
+json.id agent.id
+json.available_name agent.available_name
+json.email agent.email
+json.name agent.name
+json.role agent.role

app/views/api/v1/models/_multi_search_contact.json.jbuilder

@@ -0,0 +1,5 @@
+json.email contact.email
+json.id contact.id
+json.name contact.name
+json.phone_number contact.phone_number
+json.identifier contact.identifier

app/views/api/v1/models/_multi_search_inbox.json.jbuilder

@@ -0,0 +1,4 @@
+json.id inbox.id
+json.channel_id inbox.channel_id
+json.name inbox.name
+json.channel_type inbox.channel_type

app/views/api/v1/models/_multi_search_message.json.jbuilder

@@ -0,0 +1,16 @@
+json.id message.id
+json.content message.content
+json.message_type message.message_type_before_type_cast
+json.content_type message.content_type
+json.source_id message.source_id
+json.inbox_id message.inbox_id
+json.conversation_id message.try(:conversation_id)
+json.created_at message.created_at.to_i
+json.agent do
+  if message.conversation.try(:assignee).present?
+    json.partial! 'api/v1/models/multi_search_agent', formats: [:json], agent: message.conversation.try(:assignee)
+  end
+end
+json.inbox do
+  json.partial! 'api/v1/models/multi_search_inbox', formats: [:json], inbox: message.inbox if message.inbox.present? && message.try(:inbox).present?
+end

config/routes.rb

@@ -71,6 +71,7 @@ Rails.application.routes.draw do
               get :meta
               get :search
               post :filter
+              get :text_search
             end
             scope module: :conversations do
               resources :messages, only: [:index, :create, :destroy]

config/sidekiq.yml

@@ -12,20 +12,21 @@
 # even put in dynamic logic, like a host-specific queue.
 # http://www.mikeperham.com/2013/11/13/advanced-sidekiq-host-specific-queues/
 :queues:
-  - [low, 1]
-  - [scheduled_jobs, 1]
-  - [webhooks, 1]
-  - [bots, 1]
-  - [active_storage_analysis, 1]
-  - [action_mailbox_incineration, 1]
-  - [active_storage_purge, 1]
-  - [integrations, 2]
-  - [default, 2]
-  - [mailers, 2]
-  - [medium, 3]
-  - [events, 3]
-  - [action_mailbox_routing, 3]
-  - [high, 5]
+  - [async_database_migration, 1]
+  - [low, 2]
+  - [scheduled_jobs, 2]
+  - [webhooks, 2]
+  - [bots, 2]
+  - [active_storage_analysis, 2]
+  - [action_mailbox_incineration, 2]
+  - [active_storage_purge, 2]
+  - [integrations, 3]
+  - [default, 3]
+  - [mailers, 3]
+  - [medium, 4]
+  - [events, 4]
+  - [action_mailbox_routing, 4]
+  - [high, 6]
   - [critical, 10]
 
 # you can override concurrency based on environment

db/migrate/20221205081737_create_pg_search_documents.rb

@@ -0,0 +1,22 @@
+class CreatePgSearchDocuments < ActiveRecord::Migration[6.1]
+  def up
+    say_with_time('Creating table for pg_search multisearch') do
+      create_table :pg_search_documents do |t|
+        t.text :content
+        t.bigint 'conversation_id'
+        t.bigint 'account_id'
+        t.bigint 'inbox_id'
+        t.belongs_to :searchable, polymorphic: true, index: true
+        t.timestamps null: false
+      end
+      add_index :pg_search_documents, :account_id
+      add_index :pg_search_documents, :conversation_id
+    end
+  end
+
+  def down
+    say_with_time('Dropping table for pg_search multisearch') do
+      drop_table :pg_search_documents
+    end
+  end
+end

db/migrate/20221212061802_enable_multi_searchable.rb

@@ -0,0 +1,10 @@
+class EnableMultiSearchable < ActiveRecord::Migration[6.1]
+  def up
+    ::Conversations::MultiSearchJob.perform_now
+    execute 'CREATE EXTENSION IF NOT EXISTS pg_trgm;'
+  end
+
+  def down
+    PgSearch::Document.delete_all
+  end
+end

db/schema.rb

@@ -14,6 +14,7 @@ ActiveRecord::Schema.define(version: 2022_12_19_162759) do
 
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"
+  enable_extension "pg_trgm"
   enable_extension "pgcrypto"
   enable_extension "plpgsql"
 
@@ -399,7 +400,7 @@ ActiveRecord::Schema.define(version: 2022_12_19_162759) do
     t.datetime "agent_last_seen_at"
     t.jsonb "additional_attributes", default: {}
     t.bigint "contact_inbox_id"
-    t.uuid "uuid", default: -> { "gen_random_uuid()" }, null: false
+    t.uuid "uuid", default: -> { "public.gen_random_uuid()" }, null: false
     t.string "identifier"
     t.datetime "last_activity_at", default: -> { "CURRENT_TIMESTAMP" }, null: false
     t.bigint "team_id"
@@ -674,6 +675,20 @@ ActiveRecord::Schema.define(version: 2022_12_19_162759) do
     t.index ["user_id"], name: "index_notifications_on_user_id"
   end
 
+  create_table "pg_search_documents", force: :cascade do |t|
+    t.text "content"
+    t.bigint "conversation_id"
+    t.bigint "account_id"
+    t.bigint "inbox_id"
+    t.string "searchable_type"
+    t.bigint "searchable_id"
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.index ["account_id"], name: "index_pg_search_documents_on_account_id"
+    t.index ["conversation_id"], name: "index_pg_search_documents_on_conversation_id"
+    t.index ["searchable_type", "searchable_id"], name: "index_pg_search_documents_on_searchable"
+  end
+
   create_table "platform_app_permissibles", force: :cascade do |t|
     t.bigint "platform_app_id", null: false
     t.string "permissible_type", null: false
@@ -836,6 +851,9 @@ ActiveRecord::Schema.define(version: 2022_12_19_162759) do
     t.jsonb "custom_attributes", default: {}
     t.string "type"
     t.text "message_signature"
+    t.datetime "locked_at"
+    t.integer "failed_attempts"
+    t.string "unlock_token"
     t.index ["email"], name: "index_users_on_email"
     t.index ["pubsub_token"], name: "index_users_on_pubsub_token", unique: true
     t.index ["reset_password_token"], name: "index_users_on_reset_password_token", unique: true

spec/finders/text_search_spec.rb

@@ -0,0 +1,87 @@
+require 'rails_helper'
+
+describe ::TextSearch do
+  subject(:text_search) { described_class.new(user_1, params) }
+
+  let!(:account) { create(:account) }
+  let!(:user_1) { create(:user, account: account) }
+  let!(:user_2) { create(:user, account: account) }
+  let!(:inbox) { create(:inbox, account: account, enable_auto_assignment: false) }
+
+  before do
+    create(:inbox_member, user: user_1, inbox: inbox)
+    create(:inbox_member, user: user_2, inbox: inbox)
+
+    create(:contact, name: '1223', account_id: account.id)
+    create(:contact, name: 'Potter', account_id: account.id)
+    contact_2 = create(:contact, name: 'Harry Potter', account_id: account.id, email: 'harry@chatwoot.com')
+    conversation_1 = create(:conversation, account: account, inbox: inbox, assignee: user_1, display_id: 1213)
+    conversation_2 = create(:conversation, account: account, inbox: inbox, assignee: user_1, display_id: 1223)
+    create(:conversation, account: account, inbox: inbox, assignee: user_1, status: 'resolved', display_id: 13, contact_id: contact_2.id)
+    create(:conversation, account: account, inbox: inbox, assignee: user_2, display_id: 14)
+    create(:conversation, account: account, inbox: inbox, display_id: 15)
+    Current.account = account
+
+    create(:message, conversation_id: conversation_1.id, account_id: account.id, content: 'Ask Lisa')
+    create(:message, conversation_id: conversation_1.id, account_id: account.id, content: 'message_12')
+    create(:message, conversation_id: conversation_1.id, account_id: account.id, content: 'message_13')
+
+    create(:message, conversation_id: conversation_2.id, account_id: account.id, content: 'Pottery Barn order')
+    create(:message, conversation_id: conversation_2.id, account_id: account.id, content: 'message_22')
+    create(:message, conversation_id: conversation_2.id, account_id: account.id, content: 'message_23')
+  end
+
+  describe '#perform' do
+    context 'with text search' do
+      it 'filter conversations by number' do
+        params = { q: '122' }
+        result = described_class.new(user_1, params).perform
+        expect(result[:conversations].length).to eq 1
+        expect(result[:contacts].length).to eq 1
+      end
+
+      it 'filter message and contacts by string' do
+        params = { q: 'pot' }
+        result = described_class.new(user_1, params).perform
+        expect(result[:messages].length).to be 1
+        expect(result[:contacts].length).to be 2
+      end
+
+      it 'filter conversations by contact details' do
+        params = { q: 'pot' }
+        result = described_class.new(user_1, params).perform
+        expect(result[:conversations].length).to be 1
+      end
+
+      it 'filter conversations by contact email' do
+        params = { q: 'harry@chatwoot.com' }
+        result = described_class.new(user_1, params).perform
+        expect(result[:conversations].length).to be 1
+      end
+    end
+
+    context 'when create records in tables including multi search' do
+      let(:contact) { create(:contact, name: 'Welma', account_id: account.id, email: 'welma@scoobydoo.com') }
+      let(:conversation) { create(:conversation, account: account, inbox: inbox, assignee: user_1, status: 'open', contact_id: contact.id) }
+
+      it 'conversation creation pg search records' do
+        contact_search_record = PgSearch::Document.find_by(searchable_id: contact.id, searchable_type: contact.class.name)
+        conversation_search_record = PgSearch::Document.find_by(searchable_id: conversation.id, searchable_type: conversation.class.name)
+
+        expect(contact_search_record).to be_present
+        expect(conversation_search_record).to be_present
+      end
+
+      it 'conversation deletion deletes pg search records' do
+        contact.destroy!
+        conversation.destroy!
+
+        contact_search_record = PgSearch::Document.find_by(searchable_id: contact.id, searchable_type: contact.class.name)
+        conversation_search_record = PgSearch::Document.find_by(searchable_id: conversation.id, searchable_type: conversation.class.name)
+
+        expect(contact_search_record).to be_nil
+        expect(conversation_search_record).to be_nil
+      end
+    end
+  end
+end