Pranav Raj S
a2d6fa0f74
feat: API to add label to contacts ( #1563 )
2021-01-03 20:07:57 +05:30
Pranav Raj S
811657c9e7
feat: API to allow agents to delete a message ( #1353 )
2020-12-28 23:36:50 +05:30
Pranav Raj S
9d3dda9a61
feat: Add full name to the user signup form ( #1534 )
2020-12-21 14:05:19 +05:30
Pranav Raj S
8e2b4acc43
chore: Remove account.destroy listener ( #1530 )
2020-12-19 18:11:43 +05:30
Pranav Raj S
1ade4f75ea
chore: Ingore case while searching contact name, email ( #1505 )
2020-12-11 23:25:00 +05:30
Pranav Raj S
88c4b63eec
chore: Add slack external_source_id for outgoing messages ( #1503 )
2020-12-10 22:53:49 +05:30
Sojan Jose
a988724c91
feat: Authenticate by SSO tokens ( #1439 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-11-25 13:59:38 +05:30
Sojan Jose
eb2ded6f65
feat: Agent & Inbox Report APIs ( #1391 )
2020-11-16 19:41:52 +05:30
Pranav Raj S
ef99fd3311
feat: Ignore tweets from blocked users ( #1408 )
2020-11-16 10:46:53 +05:30
Nithin David Thomas
f214c9c47c
feat: Add Contacts page ( #1335 )
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Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-11-10 15:25:26 +05:30
Pranav Raj S
2babfd6148
fix: Add a check for thread_ts ( #1389 )
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- If no thread timestamp is available, ignore the message
- Add specs to cover the case
2020-11-09 22:01:57 +05:30
Pranav Raj S
7718cf7d2c
feat: Add global message search ( #1385 )
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* feat: Search messages by content
* Fix search UI
* Add specs
* chore: Filter search results
* Update highlight logic
* Rename query to searchTerm
Co-authored-by: Sojan <sojan@pepalo.com>
2020-11-08 01:46:45 +05:30
Akash Srivastava
074084b258
feat: Auto resolve conversations after n days of inactivity ( #1308 )
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fixes : #418
2020-11-01 12:53:25 +05:30
Adam Zysko
65ed4c78a4
feat: Business hours
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Data models and APIs for business hours
ref: #234
2020-11-01 00:14:33 +05:30
Yih Yang
12b7358773
feat: Add messages on mute / unmute actions ( #1373 )
2020-10-30 22:27:25 +05:30
Sojan Jose
1d9debaee0
feat: IP lookup ( #1315 )
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- feature to store contact IP for accounts
- IP lookup through geocoder gem
- ability to do IP lookup through external APIs
- add commit hook to prevent push to develop and master
- migrations to fix default values for jsonb columns
2020-10-28 02:14:36 +05:30
Abhishek
ff96d43953
feat: notify on slack disconnect ( #1323 )
2020-10-28 00:22:57 +05:30
Pranav Raj S
85514cae8d
feat: Display reply time in widget ( #1349 )
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Fixes #1132
2020-10-18 23:32:22 +05:30
Pranav Raj S
0bea0217b4
chore: Use full name in activity message, fix specs ( #1339 )
2020-10-14 00:16:35 +05:30
Pranav Raj S
2c324d9421
feat: Allow custom email address for inbox ( #1336 )
2020-10-11 23:24:11 +05:30
Sony Mathew
e01fdb5f00
chore: refactored redis config (sentinel related) ( #1327 )
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Refactored the redis config module which had redis sentinel related
configs. Also changed the specs accordingly.
2020-10-09 12:37:42 +05:30
Dmitriy Shcherbakan
ecebe163e1
feat: Ability to unmute muted conversations ( #1319 )
2020-10-08 12:02:08 +05:30
Sojan Jose
88b2469dc8
feat: Add API to get the active contacts ( #1313 )
2020-10-05 23:30:27 +05:30
Pranav Raj S
399f9e004a
fix: Use last_activity_at instead of updated_at for sorting ( #1281 )
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Co-authored-by: Akash Srivastava <akash.srivastava.1911@gmail.com>
2020-10-05 22:52:43 +05:30
Abhishek
77d380dd6b
chore: refactor redis config ( #1310 )
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- refactor Redis config in Redis::Config Module
- unit tests for Redis::Config module
2020-10-05 17:31:10 +05:30
Abhishek
70f08103aa
feat: Activity message for label addition & deletion ( #1291 )
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Fixes : #1022
2020-10-02 16:33:59 +05:30
Dmitriy Shcherbakan
98cb09104e
chore: Refactor DeviseOverrides::ConfirmationsController#create ( #1297 )
2020-10-02 15:27:26 +05:30
Abhishek
5cd08b3f98
chore: self-assign conversation activity message ( #1293 )
2020-10-02 00:41:23 +05:30
Sojan Jose
b862817b29
feat: Enable reauthorization for Facebook ( #1286 )
2020-09-30 01:12:32 +05:30
Subin T P
701eccb35c
Feature: Knowledge Base APIs ( #1002 )
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- Introduce models & migrations for portals, categories, folders and articles
- CRUD API for portals
- CRUD API for categories
Addresses: #714
Co-authored-by: Sojan <sojan@pepalo.com>
2020-09-26 02:32:34 +05:30
Sojan Jose
532331edb6
feat: Ability to search conversation with message content ( #1265 )
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- API end point which takes message content as search parameter
- end point supports additional filtering with labels and inbox ids
- swagger doc
2020-09-23 15:27:41 +05:30
Sony Mathew
f9b0427751
feat: email channel backend ( #140 ) ( #1255 )
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* feat: added support mailbox to handle email channel (#140 )
Added a new mailbox called 'SupportMailbox' to handle all the
incoming emails other than reply emails.
An email channel will have a support email and forward email
associated with it. So we filter for the right email inbox based on
the support email of that inbox and route this to this mailbox.
This mailbox finds the account, inbox, contact (create a new one
if it does not exist) and creates a conversation and adds the
email content as the first message in the conversation.
Other minor things handled in this commit:
* renamed the procs for routing emails in application mailbox
* renamed ConversationMailbox to ReplyMailbox
* Added a fallback content in MailPresenter
* Added a record saving (bang) versions of enabling and disabling
features in Featurable module
* added new factory for the email channel
refs: #140
2020-09-21 22:44:22 +05:30
Pranav Raj S
0deb1af852
chore: Add a check for defined labels in SDK API ( #1259 )
2020-09-20 19:29:39 +05:30
Pranav Raj S
646746aa10
fix: Check medium to decide 24 hour window ( #1245 )
2020-09-17 23:32:19 +05:30
Sojan Jose
31c07771e8
feat: Notification on new messages in conversation ( #1204 )
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fixes : #895
fixes : #1118
fixes : #1075
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
2020-09-10 19:19:15 +05:30
Sojan Jose
ac5d755545
chore: Update dependencies ( #1173 )
2020-09-08 11:24:08 +05:30
Pranav Raj S
d18c8fc08a
chore: Add message_echo listener for Facebook ( #1192 )
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Co-authored-by: Sojan Jose <sojan@pepalo.com>
2020-09-04 19:13:47 +05:30
Sojan Jose
2193de9853
chore: General fixes and clean up ( #1169 )
2020-08-25 23:04:02 +05:30
Pranav Raj S
8cf05f1d9f
feat: Ability to edit a contact ( #1092 )
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Ability to edit contact information in conversation sidebar
Co-authored-by: Sojan <sojan@pepalo.com>
2020-08-23 00:05:07 +05:30
Sojan Jose
cdd385b269
feat: Custom Attributes for contacts ( #1158 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-08-21 19:30:27 +05:30
Sojan Jose
22880df429
Feature: Send chat transcript via email ( #1152 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-08-17 11:25:13 +05:30
Sojan Jose
4216d63311
feat: Ability to reply to specific tweets ( #1117 )
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Ability to choose a specific tweet to reply to
Fixes #982
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
2020-08-11 09:57:42 +05:30
Sojan Jose
a6a62d92bf
chore: Add Additional Contact APIs ( #1130 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-08-10 12:15:29 +05:30
Sojan Jose
a04ca24def
feat: Customisable Email Templates ( #1095 )
2020-08-06 15:21:06 +05:30
Pranav Raj S
3b23aa7913
Bugfix: Use server timestamp to set agent_last_seen_at ( #1114 )
2020-08-03 13:40:20 +05:30
Pranav Raj S
6d4cfcceba
Chore: Update the usage of available_name instead of name ( #1110 )
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Update the usage of available_name instead of the name
2020-08-01 18:30:47 +05:30
Pranav Raj S
1dd3573c39
bug: Fix emails if assignee is nil ( #1106 )
2020-07-31 15:57:19 +05:30
Pranav Raj S
2b1d445003
feat: Use display_name instead of name of the agent ( #1097 )
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* feat: Use display_name instead of name of the agent
2020-07-27 22:19:26 +05:30
Divyesh Kothari
89ed0b425b
feat: Ability for the logged in user to create a new account ( #985 )
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Co-authored-by: Divyesh <dkothari@box8.in>
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
2020-07-26 12:54:50 +05:30
Pranav Raj S
0f2d3418f9
fix: Add a check for 24 hour window before sending a message ( #1084 )
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Co-authored-by: Sojan Jose <sojan@pepalo.com>
2020-07-25 22:54:45 +05:30
