Pranav Raj S
75c2a7cb2f
fix: Resolve name only if assignee exists during unassignment ( #1649 )
2021-01-14 14:21:41 +05:30
Pranav Raj S
160a6fc6cf
feat: Save UI state in the database ( #1635 )
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feat: Save UI state in the database
2021-01-10 19:25:33 +05:30
Sojan Jose
7884090551
chore: Enable updating conversation additional attributes ( #1611 )
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- Enable updating additional attributes via conversation API
- Handle the case when additional_attributes is nil
Fixes : #1357
2021-01-07 13:47:38 +05:30
Sojan Jose
db189e3c26
chore: Sync the schema and migrations ( #1610 )
2021-01-06 11:36:45 +05:30
Saurabh Mehta
627d3a575a
chore: Automate conversation display_id generation with db triggers ( #1412 )
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Automate conversation display_id generation with db triggers
Co-authored-by: Saurabh Mehta <saurabh1.mehta@airtel.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2021-01-05 20:07:04 +05:30
Pranav Raj S
a2d6fa0f74
feat: API to add label to contacts ( #1563 )
2021-01-03 20:07:57 +05:30
Pranav Raj S
811657c9e7
feat: API to allow agents to delete a message ( #1353 )
2020-12-28 23:36:50 +05:30
Pranav Raj S
8e2b4acc43
chore: Remove account.destroy listener ( #1530 )
2020-12-19 18:11:43 +05:30
Pranav Raj S
edb09d5a9c
chore: Improve location display in sidebar ( #1509 )
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- Log IP Address on widget load
- Save country code to contact
2020-12-13 22:23:56 +05:30
Pranav Raj S
c87cdf25c5
chore: Upgrade highlight.js to 10.4.1 ( #1483 )
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Bumps [highlight.js](https://github.com/highlightjs/highlight.js ) from 9.18.5 to 10.4.1.
- [Release notes](https://github.com/highlightjs/highlight.js/releases )
- [Changelog](https://github.com/highlightjs/highlight.js/blob/master/CHANGES.md )
- [Commits](https://github.com/highlightjs/highlight.js/compare/9.18.5...10.4.1 )
Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
2020-12-05 01:22:16 +05:30
Pranav Raj S
64733ca3bc
fix: Move integration text to translation file ( #1463 )
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- Move integration text to translation file
- Split switch_locale
2020-11-30 16:24:54 +05:30
Sojan Jose
a988724c91
feat: Authenticate by SSO tokens ( #1439 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-11-25 13:59:38 +05:30
Sojan Jose
eb2ded6f65
feat: Agent & Inbox Report APIs ( #1391 )
2020-11-16 19:41:52 +05:30
Sojan Jose
563da0e052
feat: Use gravatar URL for contacts and users if no image available ( #1407 )
2020-11-13 19:56:30 +05:30
Akash Srivastava
074084b258
feat: Auto resolve conversations after n days of inactivity ( #1308 )
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fixes : #418
2020-11-01 12:53:25 +05:30
Adam Zysko
65ed4c78a4
feat: Business hours
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Data models and APIs for business hours
ref: #234
2020-11-01 00:14:33 +05:30
Yih Yang
12b7358773
feat: Add messages on mute / unmute actions ( #1373 )
2020-10-30 22:27:25 +05:30
Sojan Jose
1d9debaee0
feat: IP lookup ( #1315 )
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- feature to store contact IP for accounts
- IP lookup through geocoder gem
- ability to do IP lookup through external APIs
- add commit hook to prevent push to develop and master
- migrations to fix default values for jsonb columns
2020-10-28 02:14:36 +05:30
Abhishek
ff96d43953
feat: notify on slack disconnect ( #1323 )
2020-10-28 00:22:57 +05:30
Pranav Raj S
85514cae8d
feat: Display reply time in widget ( #1349 )
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Fixes #1132
2020-10-18 23:32:22 +05:30
Pranav Raj S
0bea0217b4
chore: Use full name in activity message, fix specs ( #1339 )
2020-10-14 00:16:35 +05:30
Pranav Raj Sreepuram
4a2a309d18
Use name instead of display_name in the dashboard
2020-10-13 13:03:55 +05:30
Pranav Raj S
2c324d9421
feat: Allow custom email address for inbox ( #1336 )
2020-10-11 23:24:11 +05:30
Dmitriy Shcherbakan
ecebe163e1
feat: Ability to unmute muted conversations ( #1319 )
2020-10-08 12:02:08 +05:30
Pranav Raj S
db1953de24
fix: Add default 404 param on gravatar ( #1316 )
2020-10-05 23:31:23 +05:30
Pranav Raj S
399f9e004a
fix: Use last_activity_at instead of updated_at for sorting ( #1281 )
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Co-authored-by: Akash Srivastava <akash.srivastava.1911@gmail.com>
2020-10-05 22:52:43 +05:30
Arman
3d379b071d
feat: use gravatar if no avatar image ( #1307 )
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Fixes: #1240
2020-10-04 16:25:22 +05:30
Abhishek
70f08103aa
feat: Activity message for label addition & deletion ( #1291 )
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Fixes : #1022
2020-10-02 16:33:59 +05:30
Abhishek
5cd08b3f98
chore: self-assign conversation activity message ( #1293 )
2020-10-02 00:41:23 +05:30
Sojan Jose
b862817b29
feat: Enable reauthorization for Facebook ( #1286 )
2020-09-30 01:12:32 +05:30
Subin T P
701eccb35c
Feature: Knowledge Base APIs ( #1002 )
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- Introduce models & migrations for portals, categories, folders and articles
- CRUD API for portals
- CRUD API for categories
Addresses: #714
Co-authored-by: Sojan <sojan@pepalo.com>
2020-09-26 02:32:34 +05:30
Sony Mathew
f9b0427751
feat: email channel backend ( #140 ) ( #1255 )
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* feat: added support mailbox to handle email channel (#140 )
Added a new mailbox called 'SupportMailbox' to handle all the
incoming emails other than reply emails.
An email channel will have a support email and forward email
associated with it. So we filter for the right email inbox based on
the support email of that inbox and route this to this mailbox.
This mailbox finds the account, inbox, contact (create a new one
if it does not exist) and creates a conversation and adds the
email content as the first message in the conversation.
Other minor things handled in this commit:
* renamed the procs for routing emails in application mailbox
* renamed ConversationMailbox to ReplyMailbox
* Added a fallback content in MailPresenter
* Added a record saving (bang) versions of enabling and disabling
features in Featurable module
* added new factory for the email channel
refs: #140
2020-09-21 22:44:22 +05:30
Pranav Raj S
646746aa10
fix: Check medium to decide 24 hour window ( #1245 )
2020-09-17 23:32:19 +05:30
Pranav Raj S
5ae3026125
fix: Add available_name method to agent_bot ( #1238 )
2020-09-16 11:46:07 +05:30
Sojan
739c062676
chore: Enable an echo id for message create end points
2020-09-13 16:16:52 +05:30
Sojan Jose
31c07771e8
feat: Notification on new messages in conversation ( #1204 )
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fixes : #895
fixes : #1118
fixes : #1075
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
2020-09-10 19:19:15 +05:30
Sojan Jose
ac5d755545
chore: Update dependencies ( #1173 )
2020-09-08 11:24:08 +05:30
Pranav Raj S
d18c8fc08a
chore: Add message_echo listener for Facebook ( #1192 )
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Co-authored-by: Sojan Jose <sojan@pepalo.com>
2020-09-04 19:13:47 +05:30
Sojan Jose
85ae6d92b9
feat: Enable Slack Integration in all channels ( #1175 )
2020-08-29 01:39:41 +05:30
Sojan Jose
2193de9853
chore: General fixes and clean up ( #1169 )
2020-08-25 23:04:02 +05:30
Pranav Raj S
8cf05f1d9f
feat: Ability to edit a contact ( #1092 )
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Ability to edit contact information in conversation sidebar
Co-authored-by: Sojan <sojan@pepalo.com>
2020-08-23 00:05:07 +05:30
Pranav Raj S
ec6cd4bbba
feat: Use order_by_name as default sort order for inbox/user ( #1160 )
2020-08-22 22:20:22 +05:30
Sojan Jose
cdd385b269
feat: Custom Attributes for contacts ( #1158 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-08-21 19:30:27 +05:30
Sojan Jose
4216d63311
feat: Ability to reply to specific tweets ( #1117 )
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Ability to choose a specific tweet to reply to
Fixes #982
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
2020-08-11 09:57:42 +05:30
Sojan Jose
a04ca24def
feat: Customisable Email Templates ( #1095 )
2020-08-06 15:21:06 +05:30
Pranav Raj S
db877453a4
feat: Disable attachments and emoji picker in the web widget ( #1102 )
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Signed-off-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
2020-08-05 17:46:17 +05:30
Pranav Raj S
2b1d445003
feat: Use display_name instead of name of the agent ( #1097 )
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* feat: Use display_name instead of name of the agent
2020-07-27 22:19:26 +05:30
Divyesh Kothari
89ed0b425b
feat: Ability for the logged in user to create a new account ( #985 )
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Co-authored-by: Divyesh <dkothari@box8.in>
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
2020-07-26 12:54:50 +05:30
Pranav Raj S
0f2d3418f9
fix: Add a check for 24 hour window before sending a message ( #1084 )
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Co-authored-by: Sojan Jose <sojan@pepalo.com>
2020-07-25 22:54:45 +05:30
Sojan Jose
8079bf50a0
Feature: API Channel ( #1052 )
2020-07-21 12:15:24 +05:30
