Aswin Dev P.S
95c7a24dd1
fix: Unattendeed conversation count in agent metrics ( #4568 )
2022-04-27 06:26:35 -07:00
Aswin Dev P.S
1bf2da180b
fix: Update agent metrics query to show data from current account ( #4557 )
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* Update agent metrics query to fetch data from current account
2022-04-26 05:52:13 -07:00
Aswin Dev P.S
676796ddc7
feat: Add reports about live agent load ( #4537 )
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* feat: Add reports about live agent load
2022-04-25 07:34:41 -07:00
Aswin Dev P.S
5e8fd689c9
feat: Add live agent load report api ( #4297 )
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This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.
Fixes #4305
2022-03-29 10:31:52 +05:30
Aswin Dev P.S
0ba6e772a4
feat: Display how many conversations are considered for the metric calculation ( #4273 )
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* feat: Display how many conversations are considered for the metric calculation
2022-03-28 00:38:23 -07:00
Jordan Brough
a8cfcbc168
chore: Timezone fixes for ReportBuilder and for ReportController spec ( #4246 )
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- ReportBuilder wasn't using the specified time zone for the timestamp in the
"build" method
- The ReportController spec was calling `Time.zone.today.to_time`, but
`Date#to_time` disregards the zone from `Time.zone` and reverts to the system
time zone.
2022-03-25 14:00:27 +05:30
Sojan Jose
4260441f8c
Chore: clean up Reporting Events ( #4044 )
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Tech debt clean up
Fixes #4057
Co-authored-by: Aswin Dev P S <aswin@chatwoot.com>
2022-02-28 18:16:12 +05:30
Pranav Raj S
9b615f11f1
fix: Consider timezone in the reports ( #4027 )
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Co-authored-by: Sojan Jose <sojan@pepalo.com>
2022-02-28 10:56:24 +05:30
Aswin Dev P.S
e6f8895c1b
feat: Group by filter in reports ( #3973 )
2022-02-15 17:10:49 +05:30
Fayaz Ahmed
1c6a539c0a
feat: Add Reports for teams ( #3116 )
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Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-10-06 23:53:51 +05:30
Aswin Dev P.S
15aaa8883c
feat: API to Filter reports by teams ( #3066 )
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Add API to Filter reports by teams
Fixes : #2916
2021-09-27 21:12:08 +05:30
Tejaswini Chile
65f3e83afd
feat: APIs to filter reports ( #2889 )
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Fixes #2823
2021-08-27 22:46:32 +05:30
Sojan Jose
dd9d5e410c
feat: Add CSAT response APIs ( #2503 )
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Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-06-29 20:59:41 +05:30
Subin T P
dba6866b6d
Bug: Force scoping message metrics to account_id ( #748 )
2020-04-22 12:49:46 +05:30
Subin T P
8f6f07177d
Enhancement: Move reporting metrics to postgres ( #606 )
2020-03-18 16:53:35 +05:30
