feat: Add ability to create a new conversation if the previous conversation is resolved (#2512)

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>

app/javascript/shared/constants/busEvents.js

@@ -2,4 +2,5 @@ export const BUS_EVENTS = {
   SET_REFERRER_HOST: 'SET_REFERRER_HOST',
   SET_TWEET_REPLY: 'SET_TWEET_REPLY',
   ATTACHMENT_SIZE_CHECK_ERROR: 'ATTACHMENT_SIZE_CHECK_ERROR',
+  START_NEW_CONVERSATION: 'START_NEW_CONVERSATION',
 };

app/javascript/widget/App.vue

@@ -77,7 +77,7 @@ export default {
       this.registerListeners();
       this.sendRNWebViewLoadedEvent();
     }
-    this.$store.dispatch('conversationAttributes/get');
+    this.$store.dispatch('conversationAttributes/getAttributes');
     this.setWidgetColor(window.chatwootWebChannel);
     this.registerUnreadEvents();
     this.registerCampaignEvents();

app/javascript/widget/components/ChatFooter.vue

@@ -1,19 +1,33 @@
 <template>
-  <footer class="footer">
+  <footer v-if="!hideReplyBox" class="footer">
     <ChatInputWrap
       :on-send-message="handleSendMessage"
       :on-send-attachment="handleSendAttachment"
     />
   </footer>
+  <custom-button
+    v-else
+    class="font-medium"
+    block
+    :bg-color="widgetColor"
+    :text-color="textColor"
+    @click="startNewConversation"
+  >
+    {{ $t('START_NEW_CONVERSATION') }}
+  </custom-button>
 </template>
 
 <script>
-import { mapActions } from 'vuex';
+import { mapActions, mapGetters } from 'vuex';
+import { getContrastingTextColor } from '@chatwoot/utils';
+import CustomButton from 'shared/components/Button';
 import ChatInputWrap from 'widget/components/ChatInputWrap.vue';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
 
 export default {
   components: {
     ChatInputWrap,
+    CustomButton,
   },
   props: {
     msg: {
@@ -21,16 +35,49 @@ export default {
       default: '',
     },
   },
+  computed: {
+    ...mapGetters({
+      conversationAttributes: 'conversationAttributes/getConversationParams',
+      widgetColor: 'appConfig/getWidgetColor',
+      getConversationSize: 'conversation/getConversationSize',
+    }),
+    textColor() {
+      return getContrastingTextColor(this.widgetColor);
+    },
+    hideReplyBox() {
+      const { csatSurveyEnabled } = window.chatwootWebChannel;
+      const { status } = this.conversationAttributes;
+      return csatSurveyEnabled && status === 'resolved';
+    },
+  },
   methods: {
-    ...mapActions('conversation', ['sendMessage', 'sendAttachment']),
+    ...mapActions('conversation', [
-    handleSendMessage(content) {
+      'sendMessage',
-      this.sendMessage({
+      'sendAttachment',
+      'clearConversations',
+    ]),
+    ...mapActions('conversationAttributes', [
+      'getAttributes',
+      'clearConversationAttributes',
+    ]),
+    async handleSendMessage(content) {
+      const conversationSize = this.getConversationSize;
+      await this.sendMessage({
         content,
       });
+      // Update conversation attributes on new conversation
+      if (conversationSize === 0) {
+        this.getAttributes();
+      }
     },
     handleSendAttachment(attachment) {
       this.sendAttachment({ attachment });
     },
+    startNewConversation() {
+      this.clearConversations();
+      this.clearConversationAttributes();
+      window.bus.$emit(BUS_EVENTS.START_NEW_CONVERSATION);
+    },
   },
 };
 </script>

app/javascript/widget/i18n/locale/en.json

@@ -18,6 +18,7 @@
     "IN_A_DAY": "Typically replies in a day"
   },
   "START_CONVERSATION": "Start Conversation",
+  "START_NEW_CONVERSATION": "Start a new conversation",
   "UNREAD_VIEW": {
     "VIEW_MESSAGES_BUTTON": "See new messages",
     "CLOSE_MESSAGES_BUTTON": "Close",

app/javascript/widget/mixins/configMixin.js

@@ -22,10 +22,16 @@ export default {
       return window.chatwootWebChannel.preChatFormEnabled;
     },
     preChatFormOptions() {
+      let requireEmail = false;
+      let preChatMessage = '';
       const options = window.chatwootWebChannel.preChatFormOptions || {};
+      if (!this.isOnNewConversation) {
+        requireEmail = options.require_email;
+        preChatMessage = options.pre_chat_message;
+      }
       return {
-        requireEmail: options.require_email,
+        requireEmail,
-        preChatMessage: options.pre_chat_message,
+        preChatMessage,
       };
     },
   },

app/javascript/widget/mixins/specs/configMixin.spec.js

@@ -6,6 +6,7 @@ global.chatwootWebChannel = {
   avatarUrl: 'https://test.url',
   hasAConnectedAgentBot: 'AgentBot',
   enabledFeatures: ['emoji_picker', 'attachments'],
+  preChatFormOptions: { require_email: false, pre_chat_message: '' },
 };
 
 global.chatwootWidgetDefaults = {
@@ -31,6 +32,14 @@ describe('configMixin', () => {
       avatarUrl: 'https://test.url',
       hasAConnectedAgentBot: 'AgentBot',
       enabledFeatures: ['emoji_picker', 'attachments'],
+      preChatFormOptions: {
+        pre_chat_message: '',
+        require_email: false,
+      },
+    });
+    expect(wrapper.vm.preChatFormOptions).toEqual({
+      requireEmail: false,
+      preChatMessage: '',
     });
   });
 });

app/javascript/widget/store/modules/conversation/actions.js

@@ -11,7 +11,7 @@ import { refreshActionCableConnector } from '../../../helpers/actionCable';
 import { createTemporaryMessage, onNewMessageCreated } from './helpers';
 
 export const actions = {
-  createConversation: async ({ commit }, params) => {
+  createConversation: async ({ commit, dispatch }, params) => {
     commit('setConversationUIFlag', { isCreating: true });
     try {
       const { data } = await createConversationAPI(params);
@@ -22,6 +22,7 @@ export const actions = {
       const [message = {}] = messages;
       commit('pushMessageToConversation', message);
       refreshActionCableConnector(pubsubToken);
+      dispatch('conversationAttributes/getAttributes', {}, { root: true });
     } catch (error) {
       console.log(error);
       // Ignore error

app/javascript/widget/store/modules/conversationAttributes.js

@@ -1,6 +1,7 @@
 import {
   SET_CONVERSATION_ATTRIBUTES,
   UPDATE_CONVERSATION_ATTRIBUTES,
+  CLEAR_CONVERSATION_ATTRIBUTES,
 } from '../types';
 import { getConversationAPI } from '../../api/conversation';
 
@@ -14,7 +15,7 @@ export const getters = {
 };
 
 export const actions = {
-  get: async ({ commit }) => {
+  getAttributes: async ({ commit }) => {
     try {
       const { data } = await getConversationAPI();
       const { contact_last_seen_at: lastSeen } = data;
@@ -27,6 +28,9 @@ export const actions = {
   update({ commit }, data) {
     commit(UPDATE_CONVERSATION_ATTRIBUTES, data);
   },
+  clearConversationAttributes: ({ commit }) => {
+    commit('CLEAR_CONVERSATION_ATTRIBUTES');
+  },
 };
 
 export const mutations = {
@@ -40,6 +44,10 @@ export const mutations = {
       $state.status = data.status;
     }
   },
+  [CLEAR_CONVERSATION_ATTRIBUTES]($state) {
+    $state.id = '';
+    $state.status = '';
+  },
 };
 
 export default {

app/javascript/widget/store/modules/specs/conversationAttributes/actions.spec.js

@@ -5,10 +5,10 @@ const commit = jest.fn();
 jest.mock('widget/helpers/axios');
 
 describe('#actions', () => {
-  describe('#update', () => {
+  describe('#get attributes', () => {
     it('sends mutation if api is success', async () => {
       API.get.mockResolvedValue({ data: { id: 1, status: 'bot' } });
-      await actions.get({ commit });
+      await actions.getAttributes({ commit });
       expect(commit.mock.calls).toEqual([
         ['SET_CONVERSATION_ATTRIBUTES', { id: 1, status: 'bot' }],
         ['conversation/setMetaUserLastSeenAt', undefined, { root: true }],
@@ -16,12 +16,12 @@ describe('#actions', () => {
     });
     it('doesnot send mutation if api is error', async () => {
       API.get.mockRejectedValue({ message: 'Invalid Headers' });
-      await actions.get({ commit });
+      await actions.getAttributes({ commit });
       expect(commit.mock.calls).toEqual([]);
     });
   });
 
-  describe('#update', () => {
+  describe('#update attributes', () => {
     it('sends correct mutations', () => {
       actions.update({ commit }, { id: 1, status: 'bot' });
       expect(commit).toBeCalledWith('UPDATE_CONVERSATION_ATTRIBUTES', {
@@ -30,4 +30,10 @@ describe('#actions', () => {
       });
     });
   });
+  describe('#clear attributes', () => {
+    it('sends correct mutations', () => {
+      actions.clearConversationAttributes({ commit });
+      expect(commit).toBeCalledWith('CLEAR_CONVERSATION_ATTRIBUTES');
+    });
+  });
 });

app/javascript/widget/store/modules/specs/conversationAttributes/mutations.spec.js

@@ -30,4 +30,15 @@ describe('#mutations', () => {
       expect(state).toEqual({ id: 1, status: 'bot' });
     });
   });
+
+  describe('#CLEAR_CONVERSATION_ATTRIBUTES', () => {
+    it('clear status if it is same conversation', () => {
+      const state = { id: 1, status: 'open' };
+      mutations.CLEAR_CONVERSATION_ATTRIBUTES(state, {
+        id: 1,
+        status: 'open',
+      });
+      expect(state).toEqual({ id: '', status: '' });
+    });
+  });
 });

app/javascript/widget/store/types.js

@@ -1,3 +1,4 @@
 export const SET_WIDGET_COLOR = 'SET_WIDGET_COLOR';
 export const SET_CONVERSATION_ATTRIBUTES = 'SET_CONVERSATION_ATTRIBUTES';
 export const UPDATE_CONVERSATION_ATTRIBUTES = 'UPDATE_CONVERSATION_ATTRIBUTES';
+export const CLEAR_CONVERSATION_ATTRIBUTES = 'CLEAR_CONVERSATION_ATTRIBUTES';

app/javascript/widget/views/Home.vue

@@ -113,7 +113,11 @@ export default {
     },
   },
   data() {
-    return { isOnCollapsedView: false, showAttachmentError: false };
+    return {
+      isOnCollapsedView: false,
+      showAttachmentError: false,
+      isOnNewConversation: false,
+    };
   },
   computed: {
     ...mapGetters({
@@ -130,7 +134,10 @@ export default {
         if (this.conversationSize) {
           return 'messageView';
         }
-        if (this.preChatFormEnabled && !currentUserEmail) {
+        if (
+          this.isOnNewConversation ||
+          (this.preChatFormEnabled && !currentUserEmail)
+        ) {
           return 'preChatFormView';
         }
         return 'messageView';
@@ -163,6 +170,10 @@ export default {
         this.showAttachmentError = false;
       }, 3000);
     });
+    bus.$on(BUS_EVENTS.START_NEW_CONVERSATION, () => {
+      this.isOnCollapsedView = true;
+      this.isOnNewConversation = true;
+    });
   },
   methods: {
     startConversation() {

app/views/widgets/show.html.erb

@@ -20,6 +20,7 @@
         preChatFormEnabled: <%= @web_widget.pre_chat_form_enabled %>,
         preChatFormOptions: <%= @web_widget.pre_chat_form_options.to_json.html_safe %>,
         workingHoursEnabled: <%= @web_widget.inbox.working_hours_enabled %>,
+        csatSurveyEnabled: <%= @web_widget.inbox.csat_survey_enabled %>,
         workingHours: <%= @web_widget.inbox.working_hours.to_json.html_safe %>,
         outOfOfficeMessage: <%= @web_widget.inbox.out_of_office_message.to_json.html_safe %>,
         utcOffset: '<%= ActiveSupport::TimeZone[@web_widget.inbox.timezone].formatted_offset %>'