Chore: Minor bugfixes and housekeeping tasks (#896)

app/assets/stylesheets/administrate/components/_search.scss

@@ -1,7 +1,7 @@
 .search {
   margin-left: auto;
   margin-right: 2rem;
-  max-width: 24rem;
+  max-width: 44rem;
   position: relative;
   width: 100%;
 }

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -27,8 +27,13 @@ class Api::V1::Accounts::ConversationsController < Api::BaseController
   end
 
   def toggle_status
+    if params[:status]
+      @conversation.status = params[:status]
+      @status = @conversation.save
+    else
       @status = @conversation.toggle_status
     end
+  end
 
   def toggle_typing_status
     if params[:typing_status] == 'on'

app/controllers/super_admin/account_users_controller.rb

@@ -6,18 +6,8 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
     resource = resource_class.new(resource_params)
     authorize_resource(resource)
 
-    redirect_resource = params[:redirect_to] == 'user' ? resource.user : resource.account
-    if resource.save
-      redirect_to(
-        [namespace, redirect_resource],
-        notice: translate_with_resource('create.success')
-      )
-    else
-      redirect_to(
-        [namespace, redirect_resource],
-        notice: resource.errors.full_messages.first
-      )
-    end
+    notice =  resource.save ? translate_with_resource('create.success') : resource.errors.full_messages.first
+    redirect_back(fallback_location: [namespace, resource.account], notice: notice)
   end
 
   def destroy
@@ -26,7 +16,7 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
     else
       flash[:error] = requested_resource.errors.full_messages.join('<br/>')
     end
-    redirect_to([namespace, requested_resource.account])
+    redirect_back(fallback_location: [namespace, requested_resource.account])
   end
 
   # Override this method to specify custom lookup behavior.

app/controllers/super_admin/agent_bots_controller.rb

@@ -0,0 +1,44 @@
+class SuperAdmin::AgentBotsController < SuperAdmin::ApplicationController
+  # Overwrite any of the RESTful controller actions to implement custom behavior
+  # For example, you may want to send an email after a foo is updated.
+  #
+  # def update
+  #   super
+  #   send_foo_updated_email(requested_resource)
+  # end
+
+  # Override this method to specify custom lookup behavior.
+  # This will be used to set the resource for the `show`, `edit`, and `update`
+  # actions.
+  #
+  # def find_resource(param)
+  #   Foo.find_by!(slug: param)
+  # end
+
+  # The result of this lookup will be available as `requested_resource`
+
+  # Override this if you have certain roles that require a subset
+  # this will be used to set the records shown on the `index` action.
+  #
+  # def scoped_resource
+  #   if current_user.super_admin?
+  #     resource_class
+  #   else
+  #     resource_class.with_less_stuff
+  #   end
+  # end
+
+  # Override `resource_params` if you want to transform the submitted
+  # data before it's persisted. For example, the following would turn all
+  # empty values into nil values. It uses other APIs such as `resource_class`
+  # and `dashboard`:
+  #
+  # def resource_params
+  #   params.require(resource_class.model_name.param_key).
+  #     permit(dashboard.permitted_attributes).
+  #     transform_values { |value| value == "" ? nil : value }
+  # end
+
+  # See https://administrate-prototype.herokuapp.com/customizing_controller_actions
+  # for more information
+end

app/dashboards/access_token_dashboard.rb

@@ -55,7 +55,11 @@ class AccessTokenDashboard < Administrate::BaseDashboard
   #   COLLECTION_FILTERS = {
   #     open: ->(resources) { resources.where(open: true) }
   #   }.freeze
-  COLLECTION_FILTERS = {}.freeze
+  COLLECTION_FILTERS = {
+    user: ->(resources) { resources.where(owner_type: 'User') },
+    super_admin: ->(resources) { resources.where(owner_type: 'SuperAdmin') },
+    agent_bot: ->(resources) { resources.where(owner_type: 'AgentBot') }
+  }.freeze
 
   # Overwrite this method to customize how access tokens are displayed
   # across all pages of the admin dashboard.

app/dashboards/agent_bot_dashboard.rb

@@ -0,0 +1,73 @@
+require 'administrate/base_dashboard'
+
+class AgentBotDashboard < Administrate::BaseDashboard
+  # ATTRIBUTE_TYPES
+  # a hash that describes the type of each of the model's fields.
+  #
+  # Each different type represents an Administrate::Field object,
+  # which determines how the attribute is displayed
+  # on pages throughout the dashboard.
+  ATTRIBUTE_TYPES = {
+    access_token: Field::HasOne,
+    avatar_url: AvatarField,
+    id: Field::Number,
+    name: Field::String,
+    description: Field::String,
+    outgoing_url: Field::String,
+    created_at: Field::DateTime,
+    updated_at: Field::DateTime,
+    hide_input_for_bot_conversations: Field::Boolean
+  }.freeze
+
+  # COLLECTION_ATTRIBUTES
+  # an array of attributes that will be displayed on the model's index page.
+  #
+  # By default, it's limited to four items to reduce clutter on index pages.
+  # Feel free to add, remove, or rearrange items.
+  COLLECTION_ATTRIBUTES = %i[
+    id
+    avatar_url
+    name
+    outgoing_url
+  ].freeze
+
+  # SHOW_PAGE_ATTRIBUTES
+  # an array of attributes that will be displayed on the model's show page.
+  SHOW_PAGE_ATTRIBUTES = %i[
+    id
+    avatar_url
+    name
+    description
+    outgoing_url
+    hide_input_for_bot_conversations
+  ].freeze
+
+  # FORM_ATTRIBUTES
+  # an array of attributes that will be displayed
+  # on the model's form (`new` and `edit`) pages.
+  FORM_ATTRIBUTES = %i[
+    name
+    description
+    outgoing_url
+    hide_input_for_bot_conversations
+  ].freeze
+
+  # COLLECTION_FILTERS
+  # a hash that defines filters that can be used while searching via the search
+  # field of the dashboard.
+  #
+  # For example to add an option to search for open resources by typing "open:"
+  # in the search field:
+  #
+  #   COLLECTION_FILTERS = {
+  #     open: ->(resources) { resources.where(open: true) }
+  #   }.freeze
+  COLLECTION_FILTERS = {}.freeze
+
+  # Overwrite this method to customize how agent bots are displayed
+  # across all pages of the admin dashboard.
+  #
+  # def display_resource(agent_bot)
+  #   "AgentBot ##{agent_bot.id}"
+  # end
+end

app/models/conversation.rb

@@ -50,13 +50,11 @@ class Conversation < ApplicationRecord
   has_many :messages, dependent: :destroy, autosave: true
 
   before_create :set_display_id, unless: :display_id?
-
   before_create :set_bot_conversation
-
+  after_create :notify_conversation_creation
+  after_save :run_round_robin
   after_update :notify_status_change, :create_activity
 
-  after_create :notify_conversation_creation, :run_round_robin
-
   acts_as_taggable_on :labels
 
   def update_assignee(agent = nil)
@@ -173,10 +171,24 @@ class Conversation < ApplicationRecord
     Rails.configuration.dispatcher.dispatch(event_name, Time.zone.now, conversation: self)
   end
 
+  def should_round_robin?
+    return false unless inbox.enable_auto_assignment?
+
+    # run only if assignee is blank or doesn't have access to inbox
+    assignee.blank? || inbox.members.exclude?(assignee)
+  end
+
+  def conversation_status_changed_to_open?
+    return false unless open?
+    # saved_change_to_status? method only works in case of update
+    return true if previous_changes.key?(:id) || saved_change_to_status?
+  end
+
   def run_round_robin
-    return unless inbox.enable_auto_assignment
-    return if assignee
-    return if bot?
+    # Round robin kicks in on conversation create & update
+    # run it only when conversation status changes to open
+    return unless conversation_status_changed_to_open?
+    return unless should_round_robin?
 
     inbox.next_available_agent.then { |new_assignee| update_assignee(new_assignee) }
   end

app/services/message_templates/template/email_collect.rb

@@ -18,8 +18,11 @@ class MessageTemplates::Template::EmailCollect
   delegate :inbox, to: :message
 
   def typical_reply_message_params
+    content = @conversation.inbox&.channel&.agent_away_message
+    if content.blank?
       content = I18n.t('conversations.templates.typical_reply_message_body',
                        account_name: account.name)
+    end
 
     {
       account_id: @conversation.account_id,

app/views/api/v1/models/_user.json.jbuilder

@@ -4,10 +4,10 @@ json.uid resource.uid
 json.name resource.name
 json.nickname resource.nickname
 json.email resource.email
-json.account_id resource.active_account_user.account_id
+json.account_id resource.active_account_user&.account_id
 json.pubsub_token resource.pubsub_token
-json.role resource.active_account_user.role
-json.inviter_id resource.active_account_user.inviter_id
+json.role resource.active_account_user&.role
+json.inviter_id resource.active_account_user&.inviter_id
 json.confirmed resource.confirmed?
 json.avatar_url resource.avatar_url
 json.access_token resource.access_token.token

app/views/super_admin/accounts/show.html.erb

@@ -72,7 +72,6 @@ as well as a link to its edit page.
   <% account_user_page.attributes.each do |attribute| -%>
     <% if attribute.name == "account" %>
       <%= f.hidden_field('account_id', value: page.resource.id) %>
-      <%= f.hidden_field('redirect_to', value: 'user') %>
     <% else %>
     <div class="field-unit field-unit--<%= attribute.html_class %> field-unit--<%= requireness(attribute) %>">
       <%= render_field attribute, f: f %>

app/views/super_admin/application/_navigation.html.erb

@@ -30,7 +30,7 @@ as defined by the routes in the `admin/` namespace
       <%= link_to "Dashboard", super_admin_root_url %>
     </li>
     <% Administrate::Namespace.new(namespace).resources.each do |resource| %>
-      <% next if ["account_users", "dashboard", "devise/sessions"].include?  resource.resource %>
+      <% next if ["account_users", "agent_bots","dashboard", "devise/sessions"].include?  resource.resource %>
       <li class="navigation__link navigation__link--<%= nav_link_state(resource) %>">
         <i class="<%= sidebar_icons[resource.resource.to_sym] %>"></i>
         <%= link_to(

app/views/super_admin/users/show.html.erb

@@ -72,7 +72,6 @@ as well as a link to its edit page.
   <% account_user_page.attributes.each do |attribute| -%>
     <% if attribute.name == "user" %>
       <%= f.hidden_field('user_id', value: page.resource.id) %>
-      <%= f.hidden_field('redirect_to', value: 'user') %>
     <% else %>
     <div class="field-unit field-unit--<%= attribute.html_class %> field-unit--<%= requireness(attribute) %>">
       <%= render_field attribute, f: f %>

app/views/widget_tests/index.html.erb

@@ -5,7 +5,7 @@
 window.chatwootSettings = {
   hideMessageBubble: false,
   position: 'left',
-  locale: 'fr',
+  locale: 'en',
 };
 
 (function(d,t) {

config/features.yml

@@ -1,5 +1,8 @@
 # DO NOT change the order of features EVER
 - name: inbound_emails
   enabled: false
-- name: test
+- name: channel_email
   enabled: false
+- name: channel_facebook
+  enabled: true
+

config/routes.rb

@@ -176,13 +176,17 @@ Rails.application.routes.draw do
   devise_scope :super_admin do
     get 'super_admin/logout', to: 'super_admin/devise/sessions#destroy'
     namespace :super_admin do
+      root to: 'dashboard#index'
+
+      # order of resources affect the order of sidebar navigation in super admin
       resources :accounts
-      resources :account_users, only: [:new, :create, :destroy]
-      resources :users
+      resources :users, only: [:index, :new, :create, :show, :edit, :update]
       resources :super_admins
       resources :access_tokens, only: [:index, :show]
 
-      root to: 'dashboard#index'
+      # resources that doesn't appear in primary navigation in super admin
+      resources :account_users, only: [:new, :create, :destroy]
+      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update]
     end
     authenticated :super_admin do
       mount Sidekiq::Web => '/monitoring/sidekiq'

spec/controllers/api/v1/accounts/conversations_controller_spec.rb

@@ -119,6 +119,18 @@ RSpec.describe 'Conversations API', type: :request do
         expect(response).to have_http_status(:success)
         expect(conversation.reload.status).to eq('open')
       end
+
+      it 'toggles the conversation status to specific status when parameter is passed' do
+        expect(conversation.status).to eq('open')
+
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/toggle_status",
+             headers: agent.create_new_auth_token,
+             params: { status: 'bot' },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.status).to eq('bot')
+      end
     end
   end
 

spec/controllers/super_admin/agent_bots_controller_spec.rb

@@ -0,0 +1,25 @@
+require 'rails_helper'
+
+RSpec.describe 'Super Admin agent-bots API', type: :request do
+  let(:super_admin) { create(:super_admin) }
+
+  describe 'GET /super_admin/agent_bots' do
+    context 'when it is an unauthenticated super admin' do
+      it 'returns unauthorized' do
+        get '/super_admin/agent_bots'
+        expect(response).to have_http_status(:redirect)
+      end
+    end
+
+    context 'when it is an authenticated super admin' do
+      let!(:agent_bot) { create(:agent_bot) }
+
+      it 'shows the list of users' do
+        sign_in super_admin
+        get '/super_admin/agent_bots'
+        expect(response).to have_http_status(:success)
+        expect(response.body).to include(agent_bot.name)
+      end
+    end
+  end
+end

spec/finders/message_finder_spec.rb

@@ -15,6 +15,7 @@ describe ::MessageFinder do
     create(:message, account: account, inbox: inbox, conversation: conversation)
     create(:message, message_type: 'activity', account: account, inbox: inbox, conversation: conversation)
     create(:message, message_type: 'activity', account: account, inbox: inbox, conversation: conversation)
+    # this outgoing message creates 3 additional messages because of the hook execution service
     create(:message, message_type: 'outgoing', account: account, inbox: inbox, conversation: conversation)
   end
 

spec/mailers/conversation_reply_mailer_spec.rb

@@ -4,7 +4,8 @@ require 'rails_helper'
 
 RSpec.describe ConversationReplyMailer, type: :mailer do
   describe 'reply_with_summary' do
-    let(:agent) { create(:user, email: 'agent1@example.com') }
+    let!(:account) { create(:account) }
+    let!(:agent) { create(:user, email: 'agent1@example.com', account: account) }
     let(:class_instance) { described_class.new }
 
     before do
@@ -33,8 +34,10 @@ RSpec.describe ConversationReplyMailer, type: :mailer do
     end
 
     context 'when custom domain and email is not enabled' do
-      let(:conversation) { create(:conversation, assignee: agent) }
-      let(:message) { create(:message, conversation: conversation) }
+      let(:inbox) { create(:inbox, account: account) }
+      let(:inbox_member) { create(:inbox_member, user: agent, inbox: inbox) }
+      let(:conversation) { create(:conversation, assignee: agent, inbox: inbox_member.inbox, account: account) }
+      let!(:message) { create(:message, conversation: conversation, account: account) }
       let(:mail) { described_class.reply_with_summary(message.conversation, Time.zone.now).deliver_now }
 
       it 'renders the receiver email' do

spec/models/conversation_spec.rb

@@ -21,6 +21,31 @@ RSpec.describe Conversation, type: :model do
     end
   end
 
+  describe '.after_create' do
+    let(:account) { create(:account) }
+    let(:agent) { create(:user, email: 'agent1@example.com', account: account) }
+    let(:inbox) { create(:inbox, account: account) }
+    let(:conversation) do
+      create(
+        :conversation,
+        account: account,
+        contact: create(:contact, account: account),
+        inbox: inbox,
+        assignee: nil
+      )
+    end
+
+    before do
+      allow(Rails.configuration.dispatcher).to receive(:dispatch)
+    end
+
+    it 'runs after_create callbacks' do
+      # send_events
+      expect(Rails.configuration.dispatcher).to have_received(:dispatch)
+        .with(described_class::CONVERSATION_CREATED, kind_of(Time), conversation: conversation)
+    end
+  end
+
   describe '.after_update' do
     let(:account) { create(:account) }
     let(:conversation) do
@@ -68,7 +93,7 @@ RSpec.describe Conversation, type: :model do
     end
   end
 
-  describe '.after_create' do
+  describe '#round robin' do
     let(:account) { create(:account) }
     let(:agent) { create(:user, email: 'agent1@example.com', account: account) }
     let(:inbox) { create(:inbox, account: account) }
@@ -83,15 +108,10 @@ RSpec.describe Conversation, type: :model do
     end
 
     before do
-      allow(Rails.configuration.dispatcher).to receive(:dispatch)
       allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent.id)
     end
 
-    it 'runs after_create callbacks' do
-      # send_events
-      expect(Rails.configuration.dispatcher).to have_received(:dispatch)
-        .with(described_class::CONVERSATION_CREATED, kind_of(Time), conversation: conversation)
-
+    it 'runs round robin on after_save callbacks' do
       # run_round_robin
       expect(conversation.reload.assignee).to eq(agent)
     end
@@ -99,13 +119,36 @@ RSpec.describe Conversation, type: :model do
     it 'will not auto assign agent if enable_auto_assignment is false' do
       inbox.update(enable_auto_assignment: false)
 
-      # send_events
-      expect(Rails.configuration.dispatcher).to have_received(:dispatch)
-        .with(described_class::CONVERSATION_CREATED, kind_of(Time), conversation: conversation)
+      # run_round_robin
+      expect(conversation.reload.assignee).to eq(nil)
+    end
+
+    it 'will not auto assign agent if its a bot conversation' do
+      conversation = create(
+        :conversation,
+        account: account,
+        contact: create(:contact, account: account),
+        inbox: inbox,
+        status: 'bot',
+        assignee: nil
+      )
 
       # run_round_robin
       expect(conversation.reload.assignee).to eq(nil)
     end
+
+    it 'gets triggered on update only when status changes to open' do
+      conversation.status = 'resolved'
+      conversation.save!
+      expect(conversation.reload.assignee).to eq(agent)
+
+      # round robin changes assignee in this case since agent doesn't have access to inbox
+      agent2 = create(:user, email: 'agent2@example.com', account: account)
+      allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent2.id)
+      conversation.status = 'open'
+      conversation.save!
+      expect(conversation.reload.assignee).to eq(agent2)
+    end
   end
 
   describe '#update_assignee' do

swagger/paths/conversation/toggle_status.yml

@@ -18,7 +18,7 @@ post:
         properties:
           status:
             type: string
-            enum: ["open", "resolved"]
+            enum: ["open", "resolved", "bot"]
             required: true
             description: The status of the conversation
   responses: