diff --git a/app/builders/v2/report_builder.rb b/app/builders/v2/report_builder.rb
index 459c0759a..475a34ccb 100644
--- a/app/builders/v2/report_builder.rb
+++ b/app/builders/v2/report_builder.rb
@@ -4,7 +4,7 @@ class V2::ReportBuilder
   attr_reader :account, :params
 
   DEFAULT_GROUP_BY = 'day'.freeze
-  AGENT_RESULTS_PER_PAGE = 10
+  AGENT_RESULTS_PER_PAGE = 25
 
   def initialize(account, params)
     @account = account
@@ -46,7 +46,7 @@ class V2::ReportBuilder
     if params[:type].equal?(:account)
       conversations
     else
-      agent_metrics
+      agent_metrics.sort_by { |hash| hash[:metric][:open] }.reverse
     end
   end
 
@@ -95,10 +95,10 @@ class V2::ReportBuilder
   end
 
   def conversations
-    @open_conversations = scope.conversations.open
+    @open_conversations = scope.conversations.where(account_id: @account.id).open
     first_response_count = scope.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
     metric = {
-      total: @open_conversations.count,
+      open: @open_conversations.count,
       unattended: @open_conversations.count - first_response_count
     }
     metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue
index 86f97f400..c1c3440bc 100644
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue
@@ -1,6 +1,8 @@
 <template>
   <div class="message-text--metadata">
-    <span class="time">{{ readableTime }}</span>
+    <span class="time" :class="{ delivered: messageRead }">{{
+      readableTime
+    }}</span>
     <span v-if="showSentIndicator" class="time">
       <fluent-icon
         v-tooltip.top-start="$t('CHAT_LIST.SENT')"
@@ -252,6 +254,15 @@ export default {
       position: absolute;
       right: var(--space-small);
       white-space: nowrap;
+      &.delivered {
+        right: var(--space-medium);
+        line-height: 2;
+      }
+    }
+    .read-tick {
+      position: absolute;
+      bottom: var(--space-small);
+      right: var(--space-small);
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/report.json b/app/javascript/dashboard/i18n/locale/en/report.json
index a774dff33..35a349b56 100644
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@@ -387,18 +387,18 @@
     "LIVE": "Live",
     "ACCOUNT_CONVERSATIONS": {
       "HEADER": "Open Conversations",
-      "LOADING_MESSAGE": "Conversations Loading...",
-      "TOTAL" : "Total",
+      "LOADING_MESSAGE": "Loading conversation metrics...",
+      "OPEN" : "Open",
       "UNATTENDED": "Unattended",
       "UNASSIGNED": "Unassigned"
     },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
-      "LOADING_MESSAGE": "Agents Loading...",
+      "LOADING_MESSAGE": "Loading agent metrics...",
       "NO_AGENTS": "There are no conversations by agents",
       "TABLE_HEADER": {
         "AGENT": "Agent",
-        "TOTAL": "Total",
+        "OPEN": "OPEN",
         "UNATTENDED": "Unattended",
         "STATUS": "Status"
       }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
index 55a93d2fe..2a5694feb 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
@@ -20,8 +20,8 @@
       <ve-pagination
         :total="totalAgents"
         :page-index="pageIndex"
-        :page-size="10"
-        :page-size-option="[10]"
+        :page-size="25"
+        :page-size-option="[25]"
         @on-page-number-change="onPageNumberChange"
       />
     </div>
@@ -70,7 +70,7 @@ export default {
           agent: agent.name,
           email: agent.email,
           thumbnail: agent.thumbnail,
-          total: agent.metric.total || 0,
+          open: agent.metric.open || 0,
           unattended: agent.metric.unattended || 0,
           status: agent.availability,
         };
@@ -103,10 +103,10 @@ export default {
           ),
         },
         {
-          field: 'total',
-          key: 'total',
+          field: 'open',
+          key: 'open',
           title: this.$t(
-            'OVERVIEW_REPORTS.AGENT_CONVERSATIONS.TABLE_HEADER.TOTAL'
+            'OVERVIEW_REPORTS.AGENT_CONVERSATIONS.TABLE_HEADER.OPEN'
           ),
           align: 'left',
           width: 10,
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js b/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
index 88f04b0f1..1e345fe22 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
@@ -123,7 +123,7 @@ export const METRIC_CHART = {
 };
 
 export const OVERVIEW_METRICS = {
-  total: 'TOTAL',
+  open: 'OPEN',
   unattended: 'UNATTENDED',
   unassigned: 'UNASSIGNED',
   online: 'ONLINE',
diff --git a/app/models/contact.rb b/app/models/contact.rb
index 304edf681..53dc9d281 100644
--- a/app/models/contact.rb
+++ b/app/models/contact.rb
@@ -145,13 +145,13 @@ class Contact < ApplicationRecord
   def phone_number_format
     return if phone_number.blank?
 
-    self.phone_number = changes['phone_number'].first unless phone_number.match?(/\+[1-9]\d{1,14}\z/)
+    self.phone_number = phone_number_was unless phone_number.match?(/\+[1-9]\d{1,14}\z/)
   end
 
   def email_format
     return if email.blank?
 
-    self.email = changes['email'].first unless email.match(Devise.email_regexp)
+    self.email = email_was unless email.match(Devise.email_regexp)
   end
 
   def prepare_contact_attributes
diff --git a/spec/controllers/api/v2/accounts/report_controller_spec.rb b/spec/controllers/api/v2/accounts/report_controller_spec.rb
index 8c6f989c8..acad237ec 100644
--- a/spec/controllers/api/v2/accounts/report_controller_spec.rb
+++ b/spec/controllers/api/v2/accounts/report_controller_spec.rb
@@ -10,6 +10,7 @@ RSpec.describe 'Reports API', type: :request do
   let(:default_timezone) { ActiveSupport::TimeZone[0]&.name }
   let(:date_timestamp) { Time.current.in_time_zone(default_timezone).beginning_of_day.to_i }
   let(:params) { { timezone_offset: Time.zone.utc_offset } }
+  let(:new_account) { create(:account) }
 
   before do
     create_list(:conversation, 10, account: account, inbox: inbox,
@@ -73,7 +74,7 @@ RSpec.describe 'Reports API', type: :request do
         expect(response).to have_http_status(:success)
         json_response = JSON.parse(response.body)
 
-        expect(json_response['total']).to eq(11)
+        expect(json_response['open']).to eq(11)
         expect(json_response['unattended']).to eq(11)
         expect(json_response['unassigned']).to eq(1)
       end
@@ -81,6 +82,8 @@ RSpec.describe 'Reports API', type: :request do
       it 'return conversation metrics for user in account level' do
         create_list(:conversation, 2, account: account, inbox: inbox,
                                       assignee: admin, created_at: Time.zone.today)
+        create_list(:conversation, 2, account: new_account, inbox: inbox,
+                                      assignee: admin, created_at: Time.zone.today)
 
         get "/api/v2/accounts/#{account.id}/reports/conversations",
             params: {
@@ -96,7 +99,7 @@ RSpec.describe 'Reports API', type: :request do
         user_metrics = json_response.find { |item| item['name'] == admin[:name] }
         expect(user_metrics.present?).to be true
 
-        expect(user_metrics['metric']['total']).to eq(2)
+        expect(user_metrics['metric']['open']).to eq(2)
         expect(user_metrics['metric']['unattended']).to eq(2)
       end
 
@@ -116,7 +119,7 @@ RSpec.describe 'Reports API', type: :request do
 
         json_response = JSON.parse(response.body)
         expect(json_response.blank?).to be false
-        expect(json_response[0]['metric']['total']).to eq(10)
+        expect(json_response[0]['metric']['open']).to eq(10)
         expect(json_response[0]['metric']['unattended']).to eq(10)
       end
     end
diff --git a/spec/models/contact_spec.rb b/spec/models/contact_spec.rb
index f8b701a3a..416e0e68d 100644
--- a/spec/models/contact_spec.rb
+++ b/spec/models/contact_spec.rb
@@ -12,7 +12,7 @@ RSpec.describe Contact do
     it { is_expected.to have_many(:conversations).dependent(:destroy_async) }
   end
 
-  context 'pepare contact attributes before validation' do
+  context 'prepare contact attributes before validation' do
     it 'sets email to lowercase' do
       contact = create(:contact, email: 'Test@test.com')
       expect(contact.email).to eq('test@test.com')
@@ -43,4 +43,42 @@ RSpec.describe Contact do
       expect(contact.additional_attributes).to eq({})
     end
   end
+
+  # rubocop:disable Rails/SkipsModelValidations
+  context 'when phone number format' do
+    it 'will not throw error for existing invalid phone number' do
+      contact = create(:contact)
+      contact.update_column(:phone_number, '344234')
+      contact.reload
+      expect(contact.update!(name: 'test')).to eq true
+      expect(contact.phone_number).to eq '344234'
+    end
+
+    it 'updates phone number when adding valid phone number' do
+      contact = create(:contact)
+      contact.update_column(:phone_number, '344234')
+      contact.reload
+      expect(contact.update!(phone_number: '+12312312321')).to eq true
+      expect(contact.phone_number).to eq '+12312312321'
+    end
+  end
+
+  context 'when email format' do
+    it 'will not throw error for existing invalid email' do
+      contact = create(:contact)
+      contact.update_column(:email, 'ssfdasdf <test@test')
+      contact.reload
+      expect(contact.update!(name: 'test')).to eq true
+      expect(contact.email).to eq 'ssfdasdf <test@test'
+    end
+
+    it 'updates email when adding valid email' do
+      contact = create(:contact)
+      contact.update_column(:email, 'ssfdasdf <test@test')
+      contact.reload
+      expect(contact.update!(email: 'test@test.com')).to eq true
+      expect(contact.email).to eq 'test@test.com'
+    end
+  end
+  # rubocop:enable Rails/SkipsModelValidations
 end