Merge branch 'release/1.6.0'

2020-07-08 01:00:45 +05:30 · 2020-07-08 01:00:45 +05:30 · d03fad3e1d
commit d03fad3e1d
parent 77c16932f8 a77cc713c2
827 changed files with 26325 additions and 3033 deletions
--- a/.circleci/config.yml
+++ b/.circleci/config.yml
@ -16,7 +16,7 @@ defaults: &defaults
    - image: circleci/redis:alpine
  environment:
      - CC_TEST_REPORTER_ID: b1b5c4447bf93f6f0b06a64756e35afd0810ea83649f03971cbf303b4449456f
-
+      - RAILS_LOG_TO_STDOUT: false
 jobs:
  build:
    <<: *defaults
@ -69,11 +69,11 @@ jobs:
      - run:
          name:  Download cc-test-reporter
          command: |
-            mkdir -p tmp/
-            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ./tmp/cc-test-reporter
-            chmod +x ./tmp/cc-test-reporter
+            mkdir -p ~/tmp
+            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
+            chmod +x ~/tmp/cc-test-reporter
      - persist_to_workspace:
-          root: tmp
+          root: ~/tmp
          paths:
            - cc-test-reporter

@ -98,10 +98,10 @@ jobs:
      - run:
          name: Run backend tests
          command: |
-            bundle exec rspec $(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
-            ./tmp/cc-test-reporter format-coverage -t simplecov -o tmp/codeclimate.backend.json coverage/backend/.resultset.json
+            bundle exec rspec $(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings) --profile=10
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o ~/tmp/codeclimate.backend.json coverage/backend/.resultset.json
      - persist_to_workspace:
-          root: tmp
+          root: ~/tmp
          paths:
            - codeclimate.backend.json

@ -109,21 +109,23 @@ jobs:
          name: Run frontend tests
          command: |
            yarn test:coverage
-            ./tmp/cc-test-reporter format-coverage -t lcov -o tmp/codeclimate.frontend.json buildreports/lcov.info
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o ~/tmp/codeclimate.frontend.json buildreports/lcov.info
      - persist_to_workspace:
-          root: tmp
+          root: ~/tmp
          paths:
            - codeclimate.frontend.json

      # collect reports
      - store_test_results:
-          path: /tmp/test-results
+          path: ~/tmp/test-results
      - store_artifacts:
-          path: /tmp/test-results
+          path: ~/tmp/test-results
          destination: test-results
+      - store_artifacts:
+          path: log

      - run:
          name: Upload coverage results to Code Climate
          command: |
-            ./tmp/cc-test-reporter sum-coverage tmp/codeclimate.*.json -p 2 -o tmp/codeclimate.total.json
-            ./tmp/cc-test-reporter upload-coverage -i tmp/codeclimate.total.json
+            ~/tmp/cc-test-reporter sum-coverage ~/tmp/codeclimate.*.json -p 2 -o ~/tmp/codeclimate.total.json
+            ~/tmp/cc-test-reporter upload-coverage -i ~/tmp/codeclimate.total.json
--- a/.env.example
+++ b/.env.example
@ -59,6 +59,7 @@ MANDRILL_INGRESS_API_KEY=
 ACTIVE_STORAGE_SERVICE=local

 # Amazon S3
+# documentation: https://www.chatwoot.com/docs/configuring-s3-bucket-as-cloud-storage
 S3_BUCKET_NAME=
 AWS_ACCESS_KEY_ID=
 AWS_SECRET_ACCESS_KEY=
@ -74,34 +75,35 @@ LOG_LEVEL=info
 LOG_SIZE=500

 ### This environment variables are only required if you are setting up social media channels
-#facebook
+
+# Facebook
+# documentation: https://www.chatwoot.com/docs/facebook-setup
 FB_VERIFY_TOKEN=
 FB_APP_SECRET=
 FB_APP_ID=

 # Twitter
+# documentation: https://www.chatwoot.com/docs/twitter-app-setup
 TWITTER_APP_ID=
 TWITTER_CONSUMER_KEY=
 TWITTER_CONSUMER_SECRET=
 TWITTER_ENVIRONMENT=

+#slack integration
+SLACK_CLIENT_ID=
+SLACK_CLIENT_SECRET=
+
 ### Change this env variable only if you are using a custom build mobile app
 ## Mobile app env variables
 IOS_APP_ID=6C953F3RX2.com.chatwoot.app

-####  This environment variables are only required in hosted version which has billing
-ENABLE_BILLING=
-
-## chargebee settings
-CHARGEBEE_API_KEY=
-CHARGEBEE_SITE=
-CHARGEBEE_WEBHOOK_USERNAME=
-CHARGEBEE_WEBHOOK_PASSWORD=
-
 ## Push Notification
 ## generate a new key value here : https://d3v.one/vapid-key-generator/
 # VAPID_PUBLIC_KEY=
 # VAPID_PRIVATE_KEY=
+#
+# for mobile apps 
+# FCM_SERVER_KEY=

 ## Bot Customizations
 USE_INBOX_AVATAR_FOR_BOT=true
--- a/.github/FUNDING.yml
+++ b/.github/FUNDING.yml
@ -1 +1,2 @@
 open_collective: chatwoot
+github: chatwoot
--- a/.rubocop.yml
+++ b/.rubocop.yml
@ -8,8 +8,17 @@ Lint/RaiseException:
  Enabled: true
 Lint/StructNewOverride:
  Enabled: true
+Lint/DeprecatedOpenSSLConstant:
+  Enabled: true
+Lint/MixedRegexpCaptureTypes:
+  Enabled: true
 Layout/LineLength:
  Max: 150
+Layout/EmptyLinesAroundAttributeAccessor:
+  Enabled: true
+Layout/SpaceAroundMethodCallOperator:
+  Enabled: true
+
 Metrics/ClassLength:
  Max: 125
  Exclude:
@ -18,6 +27,8 @@ RSpec/ExampleLength:
  Max: 25
 Style/Documentation:
  Enabled: false
+Style/ExponentialNotation:
+  Enabled: false
 Style/FrozenStringLiteralComment:
  Enabled: false
 Style/SymbolArray:
@ -28,6 +39,14 @@ Style/HashTransformKeys:
  Enabled: true
 Style/HashTransformValues:
  Enabled: true
+Style/RedundantFetchBlock:
+  Enabled: true
+Style/RedundantRegexpCharacterClass:
+  Enabled: true
+Style/RedundantRegexpEscape:
+  Enabled: true
+Style/SlicingWithRange:
+  Enabled: true
 Style/GlobalVars:
  Exclude:
    - 'config/initializers/redis.rb'
@ -65,7 +84,6 @@ Style/GuardClause:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-    - 'lib/webhooks/chargebee.rb'
    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
 Metrics/AbcSize:
  Exclude: 
@ -103,8 +121,8 @@ AllCops:
  Exclude:
    - 'bin/**/*'
    - 'db/schema.rb'
-    - 'config/**/*'
    - 'public/**/*'
+    - 'config/initializers/bot.rb'
    - 'vendor/**/*'
    - 'node_modules/**/*'
    - 'lib/tasks/auto_annotate_models.rake'
--- a/.rubocop_todo.yml
+++ b/.rubocop_todo.yml
@ -88,7 +88,6 @@ Naming/MemoizedInstanceVariableName:
    - 'app/controllers/application_controller.rb'
    - 'app/models/message.rb'
    - 'lib/integrations/widget/outgoing_message_builder.rb'
-    - 'lib/webhooks/chargebee.rb'

 # Offense count: 4
 # Cop supports --auto-correct.
@ -187,7 +186,6 @@ Rails/EnumHash:
    - 'app/models/attachment.rb'
    - 'app/models/conversation.rb'
    - 'app/models/message.rb'
-    - 'app/models/subscription.rb'
    - 'app/models/user.rb'

 # Offense count: 1
@ -226,7 +224,6 @@ Rails/Output:
 Rails/TimeZone:
  Exclude:
    - 'app/builders/report_builder.rb'
-    - 'app/models/subscription.rb'
    - 'lib/reports/update_account_identity.rb'
    - 'lib/reports/update_agent_identity.rb'
    - 'lib/reports/update_identity.rb'
@ -269,24 +266,6 @@ Style/CommentedKeyword:
    - 'app/controllers/api/v1/conversations/labels_controller.rb'
    - 'app/controllers/api/v1/labels_controller.rb'

-# Offense count: 1
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: annotated, template, unannotated
-Style/FormatStringToken:
-  Exclude:
-    - 'lib/constants/redis_keys.rb'
-
-# Offense count: 4
-# Configuration parameters: AllowedVariables.
-Style/GlobalVars:
-  Exclude:
-    - 'lib/redis/alfred.rb'
-
-# Offense count: 4
-Style/IdenticalConditionalBranches:
-  Exclude:
-    - 'app/controllers/api/v1/reports_controller.rb'
-
 # Offense count: 1
 # Configuration parameters: AllowIfModifier.
 Style/IfInsideElse:
--- a/.scss-lint.yml
+++ b/.scss-lint.yml
@ -51,7 +51,7 @@ linters:

  ElsePlacement:
    enabled: true
-    style: same_line # or 'new_line'
+    style: new_line

  EmptyLineBetweenBlocks:
    enabled: true
--- a/7
+++ b/7
@ -56,9 +56,6 @@ gem 'administrate'
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
 gem 'wisper', '2.0.0'

-##--- gems for billing ---##
-gem 'chargebee'
-
 ##--- gems for channels ---##
 gem 'facebook-messenger'
 gem 'telegram-bot-ruby'
@ -68,6 +65,8 @@ gem 'twilio-ruby', '~> 5.32.0'
 gem 'twitty'
 # facebook client
 gem 'koala'
+# slack client
+gem 'slack-ruby-client'
 # Random name generator
 gem 'haikunator'

@ -84,6 +83,7 @@ gem 'sidekiq'
 gem 'flag_shih_tzu'

 ##-- Push notification service --##
+gem 'fcm'
 gem 'webpush'

 group :development do
@ -117,4 +117,5 @@ group :development, :test do
  gem 'simplecov', '0.17.1', require: false
  gem 'spring'
  gem 'spring-watcher-listen'
+  gem 'webmock'
 end
--- a/Gemfile.lock
+++ b/Gemfile.lock
@ -18,56 +18,56 @@ GEM
  specs:
    action-cable-testing (0.6.1)
      actioncable (>= 5.0)
-    actioncable (6.0.3.1)
-      actionpack (= 6.0.3.1)
+    actioncable (6.0.3.2)
+      actionpack (= 6.0.3.2)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-    actionmailbox (6.0.3.1)
-      actionpack (= 6.0.3.1)
-      activejob (= 6.0.3.1)
-      activerecord (= 6.0.3.1)
-      activestorage (= 6.0.3.1)
-      activesupport (= 6.0.3.1)
+    actionmailbox (6.0.3.2)
+      actionpack (= 6.0.3.2)
+      activejob (= 6.0.3.2)
+      activerecord (= 6.0.3.2)
+      activestorage (= 6.0.3.2)
+      activesupport (= 6.0.3.2)
      mail (>= 2.7.1)
-    actionmailer (6.0.3.1)
-      actionpack (= 6.0.3.1)
-      actionview (= 6.0.3.1)
-      activejob (= 6.0.3.1)
+    actionmailer (6.0.3.2)
+      actionpack (= 6.0.3.2)
+      actionview (= 6.0.3.2)
+      activejob (= 6.0.3.2)
      mail (~> 2.5, >= 2.5.4)
      rails-dom-testing (~> 2.0)
-    actionpack (6.0.3.1)
-      actionview (= 6.0.3.1)
-      activesupport (= 6.0.3.1)
+    actionpack (6.0.3.2)
+      actionview (= 6.0.3.2)
+      activesupport (= 6.0.3.2)
      rack (~> 2.0, >= 2.0.8)
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (6.0.3.1)
-      actionpack (= 6.0.3.1)
-      activerecord (= 6.0.3.1)
-      activestorage (= 6.0.3.1)
-      activesupport (= 6.0.3.1)
+    actiontext (6.0.3.2)
+      actionpack (= 6.0.3.2)
+      activerecord (= 6.0.3.2)
+      activestorage (= 6.0.3.2)
+      activesupport (= 6.0.3.2)
      nokogiri (>= 1.8.5)
-    actionview (6.0.3.1)
-      activesupport (= 6.0.3.1)
+    actionview (6.0.3.2)
+      activesupport (= 6.0.3.2)
      builder (~> 3.1)
      erubi (~> 1.4)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.1, >= 1.2.0)
-    activejob (6.0.3.1)
-      activesupport (= 6.0.3.1)
+    activejob (6.0.3.2)
+      activesupport (= 6.0.3.2)
      globalid (>= 0.3.6)
-    activemodel (6.0.3.1)
-      activesupport (= 6.0.3.1)
-    activerecord (6.0.3.1)
-      activemodel (= 6.0.3.1)
-      activesupport (= 6.0.3.1)
-    activestorage (6.0.3.1)
-      actionpack (= 6.0.3.1)
-      activejob (= 6.0.3.1)
-      activerecord (= 6.0.3.1)
+    activemodel (6.0.3.2)
+      activesupport (= 6.0.3.2)
+    activerecord (6.0.3.2)
+      activemodel (= 6.0.3.2)
+      activesupport (= 6.0.3.2)
+    activestorage (6.0.3.2)
+      actionpack (= 6.0.3.2)
+      activejob (= 6.0.3.2)
+      activerecord (= 6.0.3.2)
      marcel (~> 0.3.1)
-    activesupport (6.0.3.1)
+    activesupport (6.0.3.2)
      concurrent-ruby (~> 1.0, >= 1.0.2)
      i18n (>= 0.7, < 2)
      minitest (~> 5.1)
@ -91,26 +91,26 @@ GEM
    annotate (3.1.1)
      activerecord (>= 3.2, < 7.0)
      rake (>= 10.4, < 14.0)
-    ast (2.4.0)
-    attr_extras (6.2.3)
-    autoprefixer-rails (9.7.6)
+    ast (2.4.1)
+    attr_extras (6.2.4)
+    autoprefixer-rails (9.8.2)
      execjs
    aws-eventstream (1.1.0)
-    aws-partitions (1.317.0)
-    aws-sdk-core (3.96.1)
+    aws-partitions (1.332.0)
+    aws-sdk-core (3.100.0)
      aws-eventstream (~> 1, >= 1.0.2)
      aws-partitions (~> 1, >= 1.239.0)
      aws-sigv4 (~> 1.1)
      jmespath (~> 1.0)
-    aws-sdk-kms (1.31.0)
-      aws-sdk-core (~> 3, >= 3.71.0)
+    aws-sdk-kms (1.34.1)
+      aws-sdk-core (~> 3, >= 3.99.0)
      aws-sigv4 (~> 1.1)
-    aws-sdk-s3 (1.65.0)
-      aws-sdk-core (~> 3, >= 3.96.1)
+    aws-sdk-s3 (1.69.1)
+      aws-sdk-core (~> 3, >= 3.99.0)
      aws-sdk-kms (~> 1)
      aws-sigv4 (~> 1.1)
-    aws-sigv4 (1.1.3)
-      aws-eventstream (~> 1.0, >= 1.0.2)
+    aws-sigv4 (1.2.0)
+      aws-eventstream (~> 1, >= 1.0.2)
    axiom-types (0.1.1)
      descendants_tracker (~> 0.0.4)
      ice_nine (~> 0.11.0)
@ -127,25 +127,24 @@ GEM
    bootsnap (1.4.6)
      msgpack (~> 1.0)
    brakeman (4.8.2)
-    browser (4.1.0)
+    browser (4.2.0)
    builder (3.2.4)
    bullet (6.1.0)
      activesupport (>= 3.0.0)
      uniform_notifier (~> 1.11)
    bundle-audit (0.1.0)
      bundler-audit
-    bundler-audit (0.6.1)
+    bundler-audit (0.7.0.1)
      bundler (>= 1.2.0, < 3)
-      thor (~> 0.18)
+      thor (>= 0.18, < 2)
    byebug (11.1.3)
-    chargebee (2.7.5)
-      json_pure (~> 2.1)
-      rest-client (>= 1.8, < 3.0)
-    coderay (1.1.2)
+    coderay (1.1.3)
    coercible (1.0.0)
      descendants_tracker (~> 0.0.1)
    concurrent-ruby (1.1.6)
-    connection_pool (2.2.2)
+    connection_pool (2.2.3)
+    crack (0.4.3)
+      safe_yaml (~> 1.0.0)
    crass (1.0.6)
    datetime_picker_rails (0.0.7)
      momentjs-rails (>= 2.8.1)
@ -153,17 +152,18 @@ GEM
    declarative-option (0.1.0)
    descendants_tracker (0.0.4)
      thread_safe (~> 0.3, >= 0.3.1)
-    devise (4.7.1)
+    devise (4.7.2)
      bcrypt (~> 3.0)
      orm_adapter (~> 0.1)
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise_token_auth (1.1.3)
+    devise_token_auth (1.1.4)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
      rails (>= 4.2.0, < 6.1)
-    diff-lcs (1.3)
+      sprockets (= 3.7.2)
+    diff-lcs (1.4)
    digest-crc (0.5.1)
    docile (1.3.2)
    domain_name (0.5.20190701)
@ -178,23 +178,26 @@ GEM
    facebook-messenger (1.5.0)
      httparty (~> 0.13, >= 0.13.7)
      rack (>= 1.4.5)
-    factory_bot (5.2.0)
-      activesupport (>= 4.2.0)
-    factory_bot_rails (5.2.0)
-      factory_bot (~> 5.2.0)
-      railties (>= 4.2.0)
-    faker (2.11.0)
+    factory_bot (6.0.2)
+      activesupport (>= 5.0.0)
+    factory_bot_rails (6.0.0)
+      factory_bot (~> 6.0.0)
+      railties (>= 5.0.0)
+    faker (2.12.0)
      i18n (>= 1.6, < 2)
    faraday (1.0.1)
      multipart-post (>= 1.2, < 3)
    faraday_middleware (1.0.0)
      faraday (~> 1.0)
-    ffi (1.12.2)
+    fcm (1.0.1)
+      faraday (~> 1.0.0)
+    ffi (1.13.1)
    flag_shih_tzu (0.3.23)
    foreman (0.87.1)
+    gli (2.19.1)
    globalid (0.4.2)
      activesupport (>= 4.2.0)
-    google-api-client (0.39.4)
+    google-api-client (0.41.0)
      addressable (~> 2.5, >= 2.5.1)
      googleauth (~> 0.9)
      httpclient (>= 2.8.1, < 3.0)
@ -205,17 +208,17 @@ GEM
    google-cloud-core (1.5.0)
      google-cloud-env (~> 1.0)
      google-cloud-errors (~> 1.0)
-    google-cloud-env (1.3.1)
+    google-cloud-env (1.3.2)
      faraday (>= 0.17.3, < 2.0)
-    google-cloud-errors (1.0.0)
-    google-cloud-storage (1.26.1)
+    google-cloud-errors (1.0.1)
+    google-cloud-storage (1.26.2)
      addressable (~> 2.5)
      digest-crc (~> 0.4)
      google-api-client (~> 0.33)
      google-cloud-core (~> 1.2)
      googleauth (~> 0.9)
      mini_mime (~> 1.0)
-    googleauth (0.12.0)
+    googleauth (0.13.0)
      faraday (>= 0.17.3, < 2.0)
      jwt (>= 1.4, < 3.0)
      memoist (~> 0.16)
@ -226,16 +229,17 @@ GEM
      activesupport (>= 5)
    haikunator (1.1.0)
    hana (1.3.6)
+    hashdiff (1.0.1)
    hashie (4.1.0)
    hkdf (0.3.0)
    http-accept (1.7.0)
    http-cookie (1.0.3)
      domain_name (~> 0.5)
-    httparty (0.18.0)
+    httparty (0.18.1)
      mime-types (~> 3.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.8.2)
+    i18n (1.8.3)
      concurrent-ruby (~> 1.0)
    ice_nine (0.11.2)
    inflecto (0.0.2)
@ -247,7 +251,6 @@ GEM
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
    json (2.3.0)
-    json_pure (2.3.0)
    jwt (2.2.1)
    kaminari (1.2.1)
      activesupport (>= 4.1.0)
@ -272,7 +275,7 @@ GEM
    listen (3.2.1)
      rb-fsevent (~> 0.10, >= 0.10.3)
      rb-inotify (~> 0.9, >= 0.9.10)
-    loofah (2.5.0)
+    loofah (2.6.0)
      crass (~> 1.0.2)
      nokogiri (>= 1.5.9)
    mail (2.7.1)
@ -302,9 +305,9 @@ GEM
    oauth (0.5.4)
    orm_adapter (0.5.0)
    os (1.1.0)
-    parallel (1.19.1)
-    parser (2.7.1.2)
-      ast (~> 2.4.0)
+    parallel (1.19.2)
+    parser (2.7.1.4)
+      ast (~> 2.4.1)
    pg (1.2.3)
    pry (0.13.1)
      coderay (~> 1.1)
@ -316,8 +319,8 @@ GEM
      nio4r (~> 2.0)
    pundit (2.1.0)
      activesupport (>= 3.0.0)
-    rack (2.2.2)
-    rack-cache (1.11.1)
+    rack (2.2.3)
+    rack-cache (1.12.0)
      rack (>= 0.4)
    rack-cors (1.1.1)
      rack (>= 2.0.0)
@ -327,29 +330,29 @@ GEM
      rack
    rack-test (1.1.0)
      rack (>= 1.0, < 3)
-    rails (6.0.3.1)
-      actioncable (= 6.0.3.1)
-      actionmailbox (= 6.0.3.1)
-      actionmailer (= 6.0.3.1)
-      actionpack (= 6.0.3.1)
-      actiontext (= 6.0.3.1)
-      actionview (= 6.0.3.1)
-      activejob (= 6.0.3.1)
-      activemodel (= 6.0.3.1)
-      activerecord (= 6.0.3.1)
-      activestorage (= 6.0.3.1)
-      activesupport (= 6.0.3.1)
+    rails (6.0.3.2)
+      actioncable (= 6.0.3.2)
+      actionmailbox (= 6.0.3.2)
+      actionmailer (= 6.0.3.2)
+      actionpack (= 6.0.3.2)
+      actiontext (= 6.0.3.2)
+      actionview (= 6.0.3.2)
+      activejob (= 6.0.3.2)
+      activemodel (= 6.0.3.2)
+      activerecord (= 6.0.3.2)
+      activestorage (= 6.0.3.2)
+      activesupport (= 6.0.3.2)
      bundler (>= 1.3.0)
-      railties (= 6.0.3.1)
+      railties (= 6.0.3.2)
      sprockets-rails (>= 2.0.0)
    rails-dom-testing (2.0.3)
      activesupport (>= 4.2.0)
      nokogiri (>= 1.6)
    rails-html-sanitizer (1.3.0)
      loofah (~> 2.3)
-    railties (6.0.3.1)
-      actionpack (= 6.0.3.1)
-      activesupport (= 6.0.3.1)
+    railties (6.0.3.2)
+      actionpack (= 6.0.3.2)
+      activesupport (= 6.0.3.2)
      method_source
      rake (>= 0.8.7)
      thor (>= 0.20.3, < 2.0)
@ -358,19 +361,20 @@ GEM
    rb-fsevent (0.10.4)
    rb-inotify (0.10.1)
      ffi (~> 1.0)
-    redis (4.1.4)
+    redis (4.2.1)
    redis-namespace (1.7.0)
      redis (>= 3.0.4)
    redis-rack-cache (2.2.1)
      rack-cache (>= 1.10, < 2)
      redis-store (>= 1.6, < 2)
-    redis-store (1.8.2)
+    redis-store (1.9.0)
      redis (>= 4, < 5)
+    regexp_parser (1.7.1)
    representable (3.0.4)
      declarative (< 0.1.0)
      declarative-option (< 0.2.0)
      uber (< 0.2.0)
-    responders (3.0.0)
+    responders (3.0.1)
      actionpack (>= 5.0)
      railties (>= 5.0)
    rest-client (2.1.0)
@ -397,28 +401,33 @@ GEM
      rspec-mocks (~> 3.9)
      rspec-support (~> 3.9)
    rspec-support (3.9.3)
-    rubocop (0.83.0)
+    rubocop (0.86.0)
      parallel (~> 1.10)
      parser (>= 2.7.0.1)
      rainbow (>= 2.2.2, < 4.0)
+      regexp_parser (>= 1.7)
      rexml
+      rubocop-ast (>= 0.0.3, < 1.0)
      ruby-progressbar (~> 1.7)
      unicode-display_width (>= 1.4.0, < 2.0)
-    rubocop-performance (1.5.2)
+    rubocop-ast (0.0.3)
+      parser (>= 2.7.0.1)
+    rubocop-performance (1.6.1)
      rubocop (>= 0.71.0)
-    rubocop-rails (2.5.2)
-      activesupport
+    rubocop-rails (2.6.0)
+      activesupport (>= 4.2.0)
      rack (>= 1.1)
-      rubocop (>= 0.72.0)
-    rubocop-rspec (1.39.0)
+      rubocop (>= 0.82.0)
+    rubocop-rspec (1.40.0)
      rubocop (>= 0.68.1)
    ruby-progressbar (1.10.1)
+    safe_yaml (1.0.5)
    sass (3.7.4)
      sass-listen (~> 4.0.0)
    sass-listen (4.0.0)
      rb-fsevent (~> 0.9, >= 0.9.4)
      rb-inotify (~> 0.9, >= 0.9.7)
-    sassc (2.3.0)
+    sassc (2.4.0)
      ffi (~> 1.9)
    sassc-rails (2.1.2)
      railties (>= 4.0.0)
@ -454,11 +463,18 @@ GEM
      json (>= 1.8, < 3)
      simplecov-html (~> 0.10.0)
    simplecov-html (0.10.2)
+    slack-ruby-client (0.14.6)
+      activesupport
+      faraday (>= 0.9)
+      faraday_middleware
+      gli
+      hashie
+      websocket-driver
    spring (2.1.0)
    spring-watcher-listen (2.0.1)
      listen (>= 2.7, < 4.0)
      spring (>= 1.2, < 3.0)
-    sprockets (4.0.0)
+    sprockets (3.7.2)
      concurrent-ruby (~> 1.0)
      rack (> 1, < 3)
    sprockets-rails (3.2.1)
@ -470,7 +486,7 @@ GEM
      inflecto
      virtus
    telephone_number (1.4.7)
-    thor (0.20.3)
+    thor (1.0.1)
    thread_safe (0.3.6)
    tilt (2.0.10)
    time_diff (0.3.0)
@ -504,11 +520,15 @@ GEM
      equalizer (~> 0.0, >= 0.0.9)
    warden (1.2.8)
      rack (>= 2.0.6)
-    web-console (4.0.2)
+    web-console (4.0.3)
      actionview (>= 6.0.0)
      activemodel (>= 6.0.0)
      bindex (>= 0.4.0)
      railties (>= 6.0.0)
+    webmock (3.8.3)
+      addressable (>= 2.3.6)
+      crack (>= 0.3.2)
+      hashdiff (>= 0.4.0, < 2.0.0)
    webpacker (5.1.1)
      activesupport (>= 5.2)
      rack-proxy (>= 0.6.1)
@ -517,9 +537,9 @@ GEM
    webpush (1.0.0)
      hkdf (~> 0.2)
      jwt (~> 2.0)
-    websocket-driver (0.7.1)
+    websocket-driver (0.7.2)
      websocket-extensions (>= 0.1.0)
-    websocket-extensions (0.1.4)
+    websocket-extensions (0.1.5)
    wisper (2.0.0)
    zeitwerk (2.3.0)

@ -540,13 +560,13 @@ DEPENDENCIES
  bullet
  bundle-audit
  byebug
-  chargebee
  devise
  devise_token_auth
  dotenv-rails
  facebook-messenger
  factory_bot_rails
  faker
+  fcm
  flag_shih_tzu
  foreman
  google-cloud-storage
@ -585,6 +605,7 @@ DEPENDENCIES
  shoulda-matchers
  sidekiq
  simplecov (= 0.17.1)
+  slack-ruby-client
  spring
  spring-watcher-listen
  telegram-bot-ruby
@ -596,6 +617,7 @@ DEPENDENCIES
  uglifier
  valid_email2
  web-console
+  webmock
  webpacker
  webpush
  wisper (= 2.0.0)
--- a/app/actions/contact_merge_action.rb
+++ b/app/actions/contact_merge_action.rb
@ -29,7 +29,7 @@ class ContactMergeAction
  end

  def merge_messages
-    Message.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
+    Message.where(sender: @mergee_contact).update(sender: @base_contact)
  end

  def merge_contact_inboxes
--- a/app/builders/messages/message_builder.rb
+++ b/app/builders/messages/message_builder.rb
@ -117,7 +117,8 @@ class Messages::MessageBuilder
      inbox_id: conversation.inbox_id,
      message_type: @message_type,
      content: response.content,
-      source_id: response.identifier
+      source_id: response.identifier,
+      sender: contact
    }
  end

--- a/app/builders/messages/outgoing/normal_builder.rb
+++ b/app/builders/messages/outgoing/normal_builder.rb
@ -37,7 +37,7 @@ class Messages::Outgoing::NormalBuilder
      message_type: :outgoing,
      content: @content,
      private: @private,
-      user_id: @user&.id,
+      sender: @user,
      source_id: @fb_id,
      content_type: @content_type,
      items: @items
--- a/app/builders/notification_subscription_builder.rb
+++ b/app/builders/notification_subscription_builder.rb
@ -12,6 +12,8 @@ class NotificationSubscriptionBuilder

  def identifier
    @identifier ||= params[:subscription_attributes][:endpoint] if params[:subscription_type] == 'browser_push'
+    @identifier ||= params[:subscription_attributes][:device_id] if params[:subscription_type] == 'fcm'
+    @identifier
  end

  def identifier_subscription
--- a/app/channels/room_channel.rb
+++ b/app/channels/room_channel.rb
@ -1,10 +1,47 @@
 class RoomChannel < ApplicationCable::Channel
  def subscribed
-    stream_from params[:pubsub_token]
-    ::OnlineStatusTracker.add_subscription(params[:pubsub_token])
+    ensure_stream
+    current_user
+    current_account
+    update_subscription
+    broadcast_presence
  end

-  def unsubscribed
-    ::OnlineStatusTracker.remove_subscription(params[:pubsub_token])
+  def update_presence
+    update_subscription
+    broadcast_presence
+  end
+
+  private
+
+  def broadcast_presence
+    data = { account_id: @current_account.id, users: ::OnlineStatusTracker.get_available_users(@current_account.id) }
+    data[:contacts] = ::OnlineStatusTracker.get_available_contacts(@current_account.id) if @current_user.is_a? User
+    ActionCable.server.broadcast(@pubsub_token, { event: 'presence.update', data: data })
+  end
+
+  def ensure_stream
+    @pubsub_token = params[:pubsub_token]
+    stream_from @pubsub_token
+  end
+
+  def update_subscription
+    ::OnlineStatusTracker.update_presence(@current_account.id, @current_user.class.name, @current_user.id)
+  end
+
+  def current_user
+    @current_user ||= if params[:user_id].blank?
+                        Contact.find_by!(pubsub_token: @pubsub_token)
+                      else
+                        User.find_by!(pubsub_token: @pubsub_token, id: params[:user_id])
+                      end
+  end
+
+  def current_account
+    @current_account ||= if @current_user.is_a? Contact
+                           @current_user.account
+                         else
+                           @current_user.accounts.find(params[:account_id])
+                         end
  end
 end
--- a/app/controllers/api/base_controller.rb
+++ b/app/controllers/api/base_controller.rb
@ -10,12 +10,4 @@ class Api::BaseController < ApplicationController
  def authenticate_by_access_token?
    request.headers[:api_access_token].present? || request.headers[:HTTP_API_ACCESS_TOKEN].present?
  end
-
-  def set_conversation
-    @conversation ||= current_account.conversations.find_by(display_id: params[:conversation_id])
-  end
-
-  def check_billing_enabled
-    raise ActionController::RoutingError, 'Not Found' unless ENV['BILLING_ENABLED']
-  end
 end
--- a/app/controllers/api/v1/accounts/actions/contact_merges_controller.rb
+++ b/app/controllers/api/v1/accounts/actions/contact_merges_controller.rb
@ -1,10 +1,10 @@
-class Api::V1::Accounts::Actions::ContactMergesController < Api::BaseController
+class Api::V1::Accounts::Actions::ContactMergesController < Api::V1::Accounts::BaseController
  before_action :set_base_contact, only: [:create]
  before_action :set_mergee_contact, only: [:create]

  def create
    contact_merge_action = ContactMergeAction.new(
-      account: current_account,
+      account: Current.account,
      base_contact: @base_contact,
      mergee_contact: @mergee_contact
    )
@ -23,6 +23,6 @@ class Api::V1::Accounts::Actions::ContactMergesController < Api::BaseController
  end

  def contacts
-    @contacts ||= current_account.contacts
+    @contacts ||= Current.account.contacts
  end
 end
--- a/app/controllers/api/v1/accounts/agents_controller.rb
+++ b/app/controllers/api/v1/accounts/agents_controller.rb
@ -1,4 +1,4 @@
-class Api::V1::Accounts::AgentsController < Api::BaseController
+class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
  before_action :fetch_agent, except: [:create, :index]
  before_action :check_authorization
  before_action :find_user, only: [:create]
@ -46,7 +46,7 @@ class Api::V1::Accounts::AgentsController < Api::BaseController

  def save_account_user
    AccountUser.create!(
-      account_id: current_account.id,
+      account_id: Current.account.id,
      user_id: @user.id,
      role: new_agent_params[:role],
      inviter_id: current_user.id
@ -64,6 +64,6 @@ class Api::V1::Accounts::AgentsController < Api::BaseController
  end

  def agents
-    @agents ||= current_account.users
+    @agents ||= Current.account.users
  end
 end
--- a/app/controllers/api/v1/accounts/base_controller.rb
+++ b/app/controllers/api/v1/accounts/base_controller.rb
@ -0,0 +1,31 @@
+class Api::V1::Accounts::BaseController < Api::BaseController
+  before_action :current_account
+
+  private
+
+  def current_account
+    @current_account ||= ensure_current_account
+    Current.account = @current_account
+  end
+
+  def ensure_current_account
+    account = Account.find(params[:account_id])
+    if current_user
+      account_accessible_for_user?(account)
+    elsif @resource&.is_a?(AgentBot)
+      account_accessible_for_bot?(account)
+    end
+    switch_locale account
+    account
+  end
+
+  def account_accessible_for_user?(account)
+    @current_account_user = account.account_users.find_by(user_id: current_user.id)
+    Current.account_user = @current_account_user
+    render_unauthorized('You are not authorized to access this account') unless @current_account_user
+  end
+
+  def account_accessible_for_bot?(account)
+    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
+  end
+end
--- a/app/controllers/api/v1/accounts/callbacks_controller.rb
+++ b/app/controllers/api/v1/accounts/callbacks_controller.rb
@ -1,4 +1,4 @@
-class Api::V1::Accounts::CallbacksController < Api::BaseController
+class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
  before_action :inbox, only: [:reauthorize_page]

  def register_facebook_page
@ -7,11 +7,11 @@ class Api::V1::Accounts::CallbacksController < Api::BaseController
    page_id = params[:page_id]
    inbox_name = params[:inbox_name]
    ActiveRecord::Base.transaction do
-      facebook_channel = current_account.facebook_pages.create!(
+      facebook_channel = Current.account.facebook_pages.create!(
        page_id: page_id, user_access_token: user_access_token,
        page_access_token: page_access_token
      )
-      @facebook_inbox = current_account.inboxes.create!(name: inbox_name, channel: facebook_channel)
+      @facebook_inbox = Current.account.inboxes.create!(name: inbox_name, channel: facebook_channel)
      set_avatar(@facebook_inbox, page_id)
    rescue StandardError => e
      Rails.logger.info e
@ -22,7 +22,7 @@ class Api::V1::Accounts::CallbacksController < Api::BaseController
    @page_details = mark_already_existing_facebook_pages(fb_object.get_connections('me', 'accounts'))
  end

-  # get params[:inbox_id], current_account, params[:omniauth_token]
+  # get params[:inbox_id], current_account. params[:omniauth_token]
  def reauthorize_page
    if @inbox&.facebook?
      fb_page_id = @inbox.channel.page_id
@ -40,7 +40,7 @@ class Api::V1::Accounts::CallbacksController < Api::BaseController
  private

  def inbox
-    @inbox = current_account.inboxes.find_by(id: params[:inbox_id])
+    @inbox = Current.account.inboxes.find_by(id: params[:inbox_id])
  end

  def update_fb_page(fb_page_id, access_token)
@ -50,7 +50,7 @@ class Api::V1::Accounts::CallbacksController < Api::BaseController
  end

  def get_fb_page(fb_page_id)
-    current_account.facebook_pages.find_by(page_id: fb_page_id)
+    Current.account.facebook_pages.find_by(page_id: fb_page_id)
  end

  def fb_object
@ -69,7 +69,7 @@ class Api::V1::Accounts::CallbacksController < Api::BaseController
    return [] if data.empty?

    data.inject([]) do |result, page_detail|
-      page_detail[:exists] = current_account.facebook_pages.exists?(page_id: page_detail['id']) ? true : false
+      page_detail[:exists] = Current.account.facebook_pages.exists?(page_id: page_detail['id']) ? true : false
      result << page_detail
    end
  end
--- a/app/controllers/api/v1/accounts/canned_responses_controller.rb
+++ b/app/controllers/api/v1/accounts/canned_responses_controller.rb
@ -1,4 +1,4 @@
-class Api::V1::Accounts::CannedResponsesController < Api::BaseController
+class Api::V1::Accounts::CannedResponsesController < Api::V1::Accounts::BaseController
  before_action :fetch_canned_response, only: [:update, :destroy]

  def index
@ -6,7 +6,7 @@ class Api::V1::Accounts::CannedResponsesController < Api::BaseController
  end

  def create
-    @canned_response = current_account.canned_responses.new(canned_response_params)
+    @canned_response = Current.account.canned_responses.new(canned_response_params)
    @canned_response.save!
    render json: @canned_response
  end
@ -24,7 +24,7 @@ class Api::V1::Accounts::CannedResponsesController < Api::BaseController
  private

  def fetch_canned_response
-    @canned_response = current_account.canned_responses.find(params[:id])
+    @canned_response = Current.account.canned_responses.find(params[:id])
  end

  def canned_response_params
@ -33,9 +33,9 @@ class Api::V1::Accounts::CannedResponsesController < Api::BaseController

  def canned_responses
    if params[:search]
-      current_account.canned_responses.where('short_code ILIKE ?', "#{params[:search]}%")
+      Current.account.canned_responses.where('short_code ILIKE ?', "#{params[:search]}%")
    else
-      current_account.canned_responses
+      Current.account.canned_responses
    end
  end
 end
--- a/app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb
+++ b/app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb
@ -1,5 +1,4 @@
-class Api::V1::Accounts::Channels::TwilioChannelsController < Api::BaseController
-  before_action :current_account
+class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
  before_action :authorize_request

  def create
@ -38,13 +37,13 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::BaseControlle
  end

  def build_inbox
-    @twilio_channel = current_account.twilio_sms.create!(
+    @twilio_channel = Current.account.twilio_sms.create!(
      account_sid: permitted_params[:account_sid],
      auth_token: permitted_params[:auth_token],
      phone_number: phone_number,
      medium: medium
    )
-    @inbox = current_account.inboxes.create(
+    @inbox = Current.account.inboxes.create(
      name: permitted_params[:name],
      channel: @twilio_channel
    )
--- a/app/controllers/api/v1/accounts/contacts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/contacts/conversations_controller.rb
@ -1,6 +1,6 @@
-class Api::V1::Accounts::Contacts::ConversationsController < Api::BaseController
+class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::BaseController
  def index
-    @conversations = current_account.conversations.includes(
+    @conversations = Current.account.conversations.includes(
      :assignee, :contact, :inbox
    ).where(inbox_id: inbox_ids, contact_id: permitted_params[:contact_id])
  end
@ -9,7 +9,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::BaseController

  def inbox_ids
    if current_user.administrator?
-      current_account.inboxes.pluck(:id)
+      Current.account.inboxes.pluck(:id)
    elsif current_user.agent?
      current_user.assigned_inboxes.pluck(:id)
    else
--- a/app/controllers/api/v1/accounts/contacts_controller.rb
+++ b/app/controllers/api/v1/accounts/contacts_controller.rb
@ -1,17 +1,17 @@
-class Api::V1::Accounts::ContactsController < Api::BaseController
+class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  protect_from_forgery with: :null_session

  before_action :check_authorization
  before_action :fetch_contact, only: [:show, :update]

  def index
-    @contacts = current_account.contacts
+    @contacts = Current.account.contacts
  end

  def show; end

  def create
-    @contact = Contact.new(contact_create_params)
+    @contact = Current.account.contacts.new(contact_create_params)
    @contact.save!
    render json: @contact
  end
@ -31,10 +31,10 @@ class Api::V1::Accounts::ContactsController < Api::BaseController
  end

  def fetch_contact
-    @contact = current_account.contacts.find(params[:id])
+    @contact = Current.account.contacts.find(params[:id])
  end

  def contact_create_params
-    params.require(:contact).permit(:account_id, :inbox_id).merge!(name: SecureRandom.hex)
+    params.require(:contact).permit(:name, :email, :phone_number)
  end
 end
--- a/app/controllers/api/v1/accounts/conversations/assignments_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations/assignments_controller.rb
@ -1,10 +1,8 @@
-class Api::V1::Accounts::Conversations::AssignmentsController < Api::BaseController
-  before_action :set_conversation, only: [:create]
-
+class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Accounts::Conversations::BaseController
  # assign agent to a conversation
  def create
    # if params[:assignee_id] is not a valid id, it will set to nil, hence unassigning the conversation
-    assignee = current_account.users.find_by(id: params[:assignee_id])
+    assignee = Current.account.users.find_by(id: params[:assignee_id])
    @conversation.update_assignee(assignee)
    render json: assignee
  end
--- a/app/controllers/api/v1/accounts/conversations/base_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations/base_controller.rb
@ -0,0 +1,9 @@
+class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::BaseController
+  before_action :conversation
+
+  private
+
+  def conversation
+    @conversation ||= Current.account.conversations.find_by(display_id: params[:conversation_id])
+  end
+end
--- a/app/controllers/api/v1/accounts/conversations/labels_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations/labels_controller.rb
@ -1,6 +1,4 @@
-class Api::V1::Accounts::Conversations::LabelsController < Api::BaseController
-  before_action :set_conversation, only: [:create, :index]
-
+class Api::V1::Accounts::Conversations::LabelsController < Api::V1::Accounts::Conversations::BaseController
  def create
    @conversation.update_labels(params[:labels])
    @labels = @conversation.label_list
--- a/app/controllers/api/v1/accounts/conversations/messages_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations/messages_controller.rb
@ -1,12 +1,11 @@
-class Api::V1::Accounts::Conversations::MessagesController < Api::BaseController
-  before_action :set_conversation, only: [:index, :create]
-
+class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::Conversations::BaseController
  def index
    @messages = message_finder.perform
  end

  def create
-    mb = Messages::Outgoing::NormalBuilder.new(current_user, @conversation, params)
+    user = current_user || @resource
+    mb = Messages::Outgoing::NormalBuilder.new(user, @conversation, params)
    @message = mb.perform
  end

--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@ -1,6 +1,5 @@
-class Api::V1::Accounts::ConversationsController < Api::BaseController
+class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseController
  include Events::Types
-  before_action :current_account
  before_action :conversation, except: [:index]
  before_action :contact_inbox, only: [:create]

@ -62,7 +61,7 @@ class Api::V1::Accounts::ConversationsController < Api::BaseController
  end

  def conversation
-    @conversation ||= current_account.conversations.find_by(display_id: params[:id])
+    @conversation ||= Current.account.conversations.find_by(display_id: params[:id])
  end

  def contact_inbox
@ -71,7 +70,7 @@ class Api::V1::Accounts::ConversationsController < Api::BaseController

  def conversation_params
    {
-      account_id: current_account.id,
+      account_id: Current.account.id,
      inbox_id: @contact_inbox.inbox_id,
      contact_id: @contact_inbox.contact_id,
      contact_inbox_id: @contact_inbox.id
--- a/app/controllers/api/v1/accounts/facebook_indicators_controller.rb
+++ b/app/controllers/api/v1/accounts/facebook_indicators_controller.rb
@ -1,4 +1,4 @@
-class Api::V1::Accounts::FacebookIndicatorsController < Api::BaseController
+class Api::V1::Accounts::FacebookIndicatorsController < Api::V1::Accounts::BaseController
  before_action :set_access_token
  around_action :handle_with_exception

@ -38,7 +38,7 @@ class Api::V1::Accounts::FacebookIndicatorsController < Api::BaseController
  end

  def inbox
-    @inbox ||= current_account.inboxes.find(permitted_params[:inbox_id])
+    @inbox ||= Current.account.inboxes.find(permitted_params[:inbox_id])
  end

  def set_access_token
--- a/app/controllers/api/v1/accounts/inbox_members_controller.rb
+++ b/app/controllers/api/v1/accounts/inbox_members_controller.rb
@ -1,4 +1,4 @@
-class Api::V1::Accounts::InboxMembersController < Api::BaseController
+class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseController
  before_action :fetch_inbox, only: [:create, :show]
  before_action :current_agents_ids, only: [:create]

@ -12,7 +12,7 @@ class Api::V1::Accounts::InboxMembersController < Api::BaseController
  end

  def show
-    @agents = current_account.users.where(id: @inbox.members.pluck(:user_id))
+    @agents = Current.account.users.where(id: @inbox.members.pluck(:user_id))
  end

  private
@ -40,6 +40,6 @@ class Api::V1::Accounts::InboxMembersController < Api::BaseController
  end

  def fetch_inbox
-    @inbox = current_account.inboxes.find(params[:inbox_id])
+    @inbox = Current.account.inboxes.find(params[:inbox_id])
  end
 end
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@ -1,17 +1,21 @@
-class Api::V1::Accounts::InboxesController < Api::BaseController
-  before_action :current_account
+class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  before_action :fetch_inbox, except: [:index, :create]
  before_action :fetch_agent_bot, only: [:set_agent_bot]
  before_action :check_authorization

  def index
-    @inboxes = policy_scope(current_account.inboxes)
+    @inboxes = policy_scope(Current.account.inboxes)
  end

  def create
    ActiveRecord::Base.transaction do
      channel = web_widgets.create!(permitted_params[:channel].except(:type)) if permitted_params[:channel][:type] == 'web_widget'
-      @inbox = current_account.inboxes.build(name: permitted_params[:name], channel: channel)
+      @inbox = Current.account.inboxes.build(
+        name: permitted_params[:name],
+        greeting_message: permitted_params[:greeting_message],
+        greeting_enabled: permitted_params[:greeting_enabled],
+        channel: channel
+      )
      @inbox.avatar.attach(permitted_params[:avatar])
      @inbox.save!
    end
@ -41,7 +45,7 @@ class Api::V1::Accounts::InboxesController < Api::BaseController
  private

  def fetch_inbox
-    @inbox = current_account.inboxes.find(params[:id])
+    @inbox = Current.account.inboxes.find(params[:id])
  end

  def fetch_agent_bot
@ -49,7 +53,7 @@ class Api::V1::Accounts::InboxesController < Api::BaseController
  end

  def web_widgets
-    current_account.web_widgets
+    Current.account.web_widgets
  end

  def check_authorization
@ -57,11 +61,12 @@ class Api::V1::Accounts::InboxesController < Api::BaseController
  end

  def permitted_params
-    params.permit(:id, :avatar, :name, channel: [:type, :website_url, :widget_color, :welcome_title, :welcome_tagline, :agent_away_message])
+    params.permit(:id, :avatar, :name, :greeting_message, :greeting_enabled, channel:
+      [:type, :website_url, :widget_color, :welcome_title, :welcome_tagline])
  end

  def inbox_update_params
-    params.permit(:enable_auto_assignment, :name, :avatar, channel: [:website_url, :widget_color, :welcome_title,
-                                                                     :welcome_tagline, :agent_away_message])
+    params.permit(:enable_auto_assignment, :name, :avatar, :greeting_message, :greeting_enabled,
+                  channel: [:website_url, :widget_color, :welcome_title, :welcome_tagline])
  end
 end
--- a/app/controllers/api/v1/accounts/integrations/apps_controller.rb
+++ b/app/controllers/api/v1/accounts/integrations/apps_controller.rb
@ -0,0 +1,18 @@
+class Api::V1::Accounts::Integrations::AppsController < Api::V1::Accounts::BaseController
+  before_action :fetch_apps, only: [:index]
+  before_action :fetch_app, only: [:show]
+
+  def index; end
+
+  def show; end
+
+  private
+
+  def fetch_apps
+    @apps = Integrations::App.all.select(&:active?)
+  end
+
+  def fetch_app
+    @app = Integrations::App.find(id: params[:id])
+  end
+end
--- a/app/controllers/api/v1/accounts/integrations/slack_controller.rb
+++ b/app/controllers/api/v1/accounts/integrations/slack_controller.rb
@ -0,0 +1,38 @@
+class Api::V1::Accounts::Integrations::SlackController < Api::V1::Accounts::BaseController
+  before_action :fetch_hook, only: [:update, :destroy]
+
+  def create
+    builder = Integrations::Slack::HookBuilder.new(
+      account: current_account,
+      code: params[:code],
+      inbox_id: params[:inbox_id]
+    )
+    @hook = builder.perform
+    create_chatwoot_slack_channel
+  end
+
+  def update
+    create_chatwoot_slack_channel
+    render json: @hook
+  end
+
+  def destroy
+    @hook.destroy
+
+    head :ok
+  end
+
+  private
+
+  def fetch_hook
+    @hook = Integrations::Hook.find_by(app_id: 'slack')
+  end
+
+  def create_chatwoot_slack_channel
+    channel = params[:channel] || 'customer-conversations'
+    builder = Integrations::Slack::ChannelBuilder.new(
+      hook: @hook, channel: channel
+    )
+    builder.perform
+  end
+end
--- a/app/controllers/api/v1/accounts/labels_controller.rb
+++ b/app/controllers/api/v1/accounts/labels_controller.rb
@ -1,10 +1,38 @@
-class Api::V1::Accounts::LabelsController < Api::BaseController
-  # list all labels in account
+class Api::V1::Accounts::LabelsController < Api::V1::Accounts::BaseController
+  before_action :current_account
+  before_action :fetch_label, except: [:index, :create]
+  before_action :check_authorization
+
  def index
-    @labels = current_account.all_conversation_tags
+    @labels = policy_scope(Current.account.labels)
  end

-  def most_used
-    @labels = ActsAsTaggableOn::Tag.most_used(params[:count] || 10)
+  def show; end
+
+  def create
+    @label = Current.account.labels.create!(permitted_params)
+  end
+
+  def update
+    @label.update!(permitted_params)
+  end
+
+  def destroy
+    @label.destroy
+    head :ok
+  end
+
+  private
+
+  def fetch_label
+    @label = Current.account.labels.find(params[:id])
+  end
+
+  def check_authorization
+    authorize(Label)
+  end
+
+  def permitted_params
+    params.require(:label).permit(:title, :description, :color, :show_on_sidebar)
  end
 end
--- a/app/controllers/api/v1/accounts/notification_settings_controller.rb
+++ b/app/controllers/api/v1/accounts/notification_settings_controller.rb
@ -1,4 +1,4 @@
-class Api::V1::Accounts::NotificationSettingsController < Api::BaseController
+class Api::V1::Accounts::NotificationSettingsController < Api::V1::Accounts::BaseController
  before_action :set_user, :load_notification_setting

  def show; end
@ -16,7 +16,7 @@ class Api::V1::Accounts::NotificationSettingsController < Api::BaseController
  end

  def load_notification_setting
-    @notification_setting = @user.notification_settings.find_by(account_id: current_account.id)
+    @notification_setting = @user.notification_settings.find_by(account_id: Current.account.id)
  end

  def notification_setting_params
--- a/app/controllers/api/v1/accounts/notifications_controller.rb
+++ b/app/controllers/api/v1/accounts/notifications_controller.rb
@ -1,11 +1,23 @@
-class Api::V1::Accounts::NotificationsController < Api::BaseController
+class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseController
  protect_from_forgery with: :null_session

  before_action :fetch_notification, only: [:update]
+  before_action :set_primary_actor, only: [:read_all]

  def index
-    @notifications = current_user.notifications.where(account_id: current_account.id)
-    render json: @notifications
+    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @notifications = current_user.notifications.where(account_id: current_account.id).page params[:page]
+  end
+
+  def read_all
+    if @primary_actor
+      current_user.notifications.where(account_id: current_account.id, primary_actor: @primary_actor, read_at: nil)
+                  .update(read_at: DateTime.now.utc)
+    else
+      current_user.notifications.where(account_id: current_account.id, read_at: nil).update(read_at: DateTime.now.utc)
+    end
+
+    head :ok
  end

  def update
@ -15,6 +27,13 @@ class Api::V1::Accounts::NotificationsController < Api::BaseController

  private

+  def set_primary_actor
+    return unless params[:primary_actor_type]
+    return unless Notification::PRIMARY_ACTORS.include?(params[:primary_actor_type])
+
+    @primary_actor = params[:primary_actor_type].safe_constantize.find_by(id: params[:primary_actor_id])
+  end
+
  def fetch_notification
    @notification = current_user.notifications.find(params[:id])
  end
--- a/app/controllers/api/v1/accounts/subscriptions_controller.rb
+++ b/app/controllers/api/v1/accounts/subscriptions_controller.rb
@ -1,13 +0,0 @@
-class Api::V1::Accounts::SubscriptionsController < Api::BaseController
-  skip_before_action :check_subscription
-
-  before_action :check_billing_enabled
-
-  def index
-    render json: current_account.subscription_data
-  end
-
-  def status
-    render json: current_account.subscription.summary
-  end
-end
--- a/app/controllers/api/v1/accounts/webhooks_controller.rb
+++ b/app/controllers/api/v1/accounts/webhooks_controller.rb
@ -1,14 +1,13 @@
-class Api::V1::Accounts::WebhooksController < Api::BaseController
-  before_action :current_account
+class Api::V1::Accounts::WebhooksController < Api::V1::Accounts::BaseController
  before_action :check_authorization
  before_action :fetch_webhook, only: [:update, :destroy]

  def index
-    @webhooks = current_account.webhooks
+    @webhooks = Current.account.webhooks
  end

  def create
-    @webhook = current_account.webhooks.new(webhook_params)
+    @webhook = Current.account.webhooks.new(webhook_params)
    @webhook.save!
  end

@ -28,7 +27,7 @@ class Api::V1::Accounts::WebhooksController < Api::BaseController
  end

  def fetch_webhook
-    @webhook = current_account.webhooks.find(params[:id])
+    @webhook = Current.account.webhooks.find(params[:id])
  end

  def check_authorization
--- a/app/controllers/api/v1/accounts/accounts_controller.rb
+++ b/app/controllers/api/v1/accounts/accounts_controller.rb
@ -1,8 +1,8 @@
-class Api::V1::Accounts::AccountsController < Api::BaseController
+class Api::V1::AccountsController < Api::BaseController
  include AuthHelper

  skip_before_action :verify_authenticity_token, only: [:create]
-  skip_before_action :authenticate_user!, :set_current_user, :check_subscription, :handle_with_exception,
+  skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
                     only: [:create], raise: false
  before_action :check_signup_enabled, only: [:create]
  before_action :fetch_account, except: [:create]
--- a/app/controllers/api/v1/agent_bots_controller.rb
+++ b/app/controllers/api/v1/agent_bots_controller.rb
@ -1,6 +1,5 @@
 class Api::V1::AgentBotsController < Api::BaseController
  skip_before_action :authenticate_user!
-  skip_before_action :check_subscription

  def index
    render json: AgentBot.all
--- a/app/controllers/api/v1/integrations/webhooks_controller.rb
+++ b/app/controllers/api/v1/integrations/webhooks_controller.rb
@ -0,0 +1,7 @@
+class Api::V1::Integrations::WebhooksController < ApplicationController
+  def create
+    builder = Integrations::Slack::IncomingMessageBuilder.new(params)
+    response = builder.perform
+    render json: response
+  end
+end
--- a/app/controllers/api/v1/profiles_controller.rb
+++ b/app/controllers/api/v1/profiles_controller.rb
@ -16,6 +16,6 @@ class Api::V1::ProfilesController < Api::BaseController
  end

  def profile_params
-    params.require(:profile).permit(:email, :name, :password, :password_confirmation, :avatar)
+    params.require(:profile).permit(:email, :name, :password, :password_confirmation, :avatar, :availability)
  end
 end
--- a/app/controllers/api/v1/webhooks_controller.rb
+++ b/app/controllers/api/v1/webhooks_controller.rb
@ -1,18 +1,6 @@
 class Api::V1::WebhooksController < ApplicationController
  skip_before_action :authenticate_user!, raise: false
  skip_before_action :set_current_user
-  skip_before_action :check_subscription
-
-  before_action :login_from_basic_auth, only: [:chargebee]
-  before_action :check_billing_enabled, only: [:chargebee]
-
-  def chargebee
-    chargebee_consumer.consume
-    head :ok
-  rescue StandardError => e
-    Raven.capture_exception(e)
-    head :ok
-  end

  def twitter_crc
    render json: { response_token: "sha256=#{twitter_client.generate_crc(params[:crc_token])}" }
@ -34,16 +22,6 @@ class Api::V1::WebhooksController < ApplicationController
    end
  end

-  def login_from_basic_auth
-    authenticate_or_request_with_http_basic do |username, password|
-      username == ENV['CHARGEBEE_WEBHOOK_USERNAME'] && password == ENV['CHARGEBEE_WEBHOOK_PASSWORD']
-    end
-  end
-
-  def chargebee_consumer
-    @chargebee_consumer ||= ::Webhooks::Chargebee.new(params)
-  end
-
  def twitter_consumer
    @twitter_consumer ||= ::Webhooks::Twitter.new(params)
  end
--- a/app/controllers/api/v1/widget/base_controller.rb
+++ b/app/controllers/api/v1/widget/base_controller.rb
@ -1,4 +1,7 @@
 class Api::V1::Widget::BaseController < ApplicationController
+  before_action :set_web_widget
+  before_action :set_contact
+
  private

  def conversation
--- a/app/controllers/api/v1/widget/contacts_controller.rb
+++ b/app/controllers/api/v1/widget/contacts_controller.rb
@ -1,7 +1,4 @@
 class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
-  before_action :set_web_widget
-  before_action :set_contact
-
  def update
    contact_identify_action = ContactIdentifyAction.new(
      contact: @contact,
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@ -1,12 +1,18 @@
 class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  include Events::Types
-  before_action :set_web_widget
-  before_action :set_contact

  def index
    @conversation = conversation
  end

+  def update_last_seen
+    head :ok && return if conversation.nil?
+
+    conversation.user_last_seen_at = DateTime.now.utc
+    conversation.save!
+    head :ok
+  end
+
  def toggle_typing
    head :ok && return if conversation.nil?

--- a/app/controllers/api/v1/widget/events_controller.rb
+++ b/app/controllers/api/v1/widget/events_controller.rb
@ -1,15 +1,20 @@
 class Api::V1::Widget::EventsController < Api::V1::Widget::BaseController
  include Events::Types
-  before_action :set_web_widget
-  before_action :set_contact

  def create
-    Rails.configuration.dispatcher.dispatch(permitted_params[:name], Time.zone.now, contact_inbox: @contact_inbox)
+    Rails.configuration.dispatcher.dispatch(permitted_params[:name], Time.zone.now, contact_inbox: @contact_inbox, event_info: event_info)
    head :no_content
  end

  private

+  def event_info
+    {
+      widget_language: params[:locale],
+      browser_language: browser.accept_language.first&.code
+    }
+  end
+
  def permitted_params
    params.permit(:name, :website_token)
  end
--- a/app/controllers/api/v1/widget/inbox_members_controller.rb
+++ b/app/controllers/api/v1/widget/inbox_members_controller.rb
@ -1,5 +1,5 @@
 class Api::V1::Widget::InboxMembersController < Api::V1::Widget::BaseController
-  before_action :set_web_widget
+  skip_before_action :set_contact

  def index
    @inbox_members = @web_widget.inbox.inbox_members.includes(:user)
--- a/app/controllers/api/v1/widget/labels_controller.rb
+++ b/app/controllers/api/v1/widget/labels_controller.rb
@ -1,7 +1,4 @@
 class Api::V1::Widget::LabelsController < Api::V1::Widget::BaseController
-  before_action :set_web_widget
-  before_action :set_contact
-
  def create
    conversation.label_list.add(permitted_params[:label])
    conversation.save!
--- a/app/controllers/api/v1/widget/messages_controller.rb
+++ b/app/controllers/api/v1/widget/messages_controller.rb
@ -1,6 +1,4 @@
 class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
-  before_action :set_web_widget
-  before_action :set_contact
  before_action :set_conversation, only: [:create]
  before_action :set_message, only: [:update]

@ -47,7 +45,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
  def message_params
    {
      account_id: conversation.account_id,
-      contact_id: @contact.id,
+      sender: @contact,
      content: permitted_params[:message][:content],
      inbox_id: conversation.inbox_id,
      message_type: :incoming
--- a/app/controllers/api/v2/accounts/reports_controller.rb
+++ b/app/controllers/api/v2/accounts/reports_controller.rb
@ -1,6 +1,6 @@
-class Api::V2::Accounts::ReportsController < Api::BaseController
+class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
  def account
-    builder = V2::ReportBuilder.new(current_account, account_report_params)
+    builder = V2::ReportBuilder.new(Current.account, account_report_params)
    data = builder.build
    render json: data
  end
@ -29,7 +29,7 @@ class Api::V2::Accounts::ReportsController < Api::BaseController
  end

  def account_summary_metrics
-    builder = V2::ReportBuilder.new(current_account, account_summary_params)
+    builder = V2::ReportBuilder.new(Current.account, account_summary_params)
    builder.summary
  end
 end
--- a/app/controllers/api_controller.rb
+++ b/app/controllers/api_controller.rb
@ -1,6 +1,5 @@
 class ApiController < ApplicationController
  skip_before_action :set_current_user, only: [:index]
-  skip_before_action :check_subscription, only: [:index]

  def index
    render json: { version: Chatwoot.config[:version], timestamp: Time.now.utc.to_formatted_s(:db) }
--- a/app/controllers/application_controller.rb
+++ b/app/controllers/application_controller.rb
@ -5,7 +5,6 @@ class ApplicationController < ActionController::Base
  protect_from_forgery with: :null_session

  before_action :set_current_user, unless: :devise_controller?
-  before_action :check_subscription, unless: :devise_controller?
  around_action :handle_with_exception, unless: :devise_controller?

  # after_action :verify_authorized
@ -13,40 +12,6 @@ class ApplicationController < ActionController::Base

  private

-  def current_account
-    @current_account ||= find_current_account
-    Current.account = @current_account
-  end
-
-  def find_current_account
-    account = Account.find(params[:account_id])
-    if current_user
-      account_accessible_for_user?(account)
-    elsif @resource&.is_a?(AgentBot)
-      account_accessible_for_bot?(account)
-    end
-    switch_locale account
-    account
-  end
-
-  def switch_locale(account)
-    # priority is for locale set in query string (mostly for widget/from js sdk)
-    locale ||= (I18n.available_locales.map(&:to_s).include?(params[:locale]) ? params[:locale] : nil)
-    # if local is not set in param, lets try account
-    locale ||= (I18n.available_locales.map(&:to_s).include?(account.locale) ? account.locale : nil)
-    I18n.locale = locale || I18n.default_locale
-  end
-
-  def account_accessible_for_user?(account)
-    @current_account_user = account.account_users.find_by(user_id: current_user.id)
-    Current.account_user = @current_account_user
-    render_unauthorized('You are not authorized to access this account') unless @current_account_user
-  end
-
-  def account_accessible_for_bot?(account)
-    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
-  end
-
  def handle_with_exception
    yield
  rescue ActiveRecord::RecordNotFound => e
@ -65,7 +30,7 @@ class ApplicationController < ActionController::Base
  end

  def current_subscription
-    @subscription ||= current_account.subscription
+    @subscription ||= Current.account.subscription
  end

  def render_unauthorized(message)
@ -94,16 +59,20 @@ class ApplicationController < ActionController::Base
    render json: exception.to_hash, status: exception.http_status
  end

-  def check_subscription
-    # This block is left over from the initial version of chatwoot
-    # We might reuse this later in the hosted version of chatwoot.
-    return if !ENV['BILLING_ENABLED'] || !current_user
+  def locale_from_params
+    I18n.available_locales.map(&:to_s).include?(params[:locale]) ? params[:locale] : nil
+  end

-    if current_subscription.trial? && current_subscription.expiry < Date.current
-      render json: { error: 'Trial Expired' }, status: :trial_expired
-    elsif current_subscription.cancelled?
-      render json: { error: 'Account Suspended' }, status: :account_suspended
-    end
+  def locale_from_account(account)
+    I18n.available_locales.map(&:to_s).include?(account.locale) ? account.locale : nil
+  end
+
+  def switch_locale(account)
+    # priority is for locale set in query string (mostly for widget/from js sdk)
+    locale ||= locale_from_params
+    # if local is not set in param, lets try account
+    locale ||= locale_from_account(account)
+    I18n.locale = locale || I18n.default_locale
  end

  def pundit_user
--- a/app/controllers/widgets_controller.rb
+++ b/app/controllers/widgets_controller.rb
@ -4,6 +4,7 @@ class WidgetsController < ActionController::Base
  before_action :set_token
  before_action :set_contact
  before_action :build_contact
+  after_action :allow_iframe_requests

  def index; end

@ -50,4 +51,8 @@ class WidgetsController < ActionController::Base
  def permitted_params
    params.permit(:website_token, :cw_conversation)
  end
+
+  def allow_iframe_requests
+    response.headers.delete('X-Frame-Options')
+  end
 end
--- a/app/dispatchers/async_dispatcher.rb
+++ b/app/dispatchers/async_dispatcher.rb
@ -9,8 +9,7 @@ class AsyncDispatcher < BaseDispatcher
  end

  def listeners
-    listeners = [EventListener.instance, WebhookListener.instance]
-    listeners << SubscriptionListener.instance if ENV['BILLING_ENABLED']
+    listeners = [EventListener.instance, WebhookListener.instance, HookListener.instance]
    listeners
  end
 end
--- a/app/finders/conversation_finder.rb
+++ b/app/finders/conversation_finder.rb
@ -62,7 +62,7 @@ class ConversationFinder

  def find_all_conversations
    @conversations = current_account.conversations.includes(
-      :assignee, :contact, :inbox
+      :assignee, :inbox, contact: [:avatar_attachment]
    ).where(inbox_id: @inbox_ids)
  end

--- a/app/helpers/api/v1/subscriptions_helper.rb
+++ b/app/helpers/api/v1/subscriptions_helper.rb
@ -1,2 +0,0 @@
-module Api::V1::SubscriptionsHelper
-end
--- a/app/javascript/dashboard/api/ApiClient.js
+++ b/app/javascript/dashboard/api/ApiClient.js
@ -10,6 +10,10 @@ class ApiClient {
  }

  get url() {
+    return `${this.baseUrl()}/${this.resource}`;
+  }
+
+  baseUrl() {
    let url = this.apiVersion;
    if (this.options.accountScoped) {
      const isInsideAccountScopedURLs = window.location.pathname.includes(
@ -21,7 +25,8 @@ class ApiClient {
        url = `${url}/accounts/${accountId}`;
      }
    }
-    return `${url}/${this.resource}`;
+
+    return url;
  }

  get() {
--- a/app/javascript/dashboard/api/auth.js
+++ b/app/javascript/dashboard/api/auth.js
@ -118,21 +118,18 @@ export default {
    return axios.post(urlData.url, { email });
  },

-  profileUpdate({ name, email, password, password_confirmation, avatar }) {
+  profileUpdate({ password, password_confirmation, ...profileAttributes }) {
    const formData = new FormData();
-    if (name) {
-      formData.append('profile[name]', name);
-    }
-    if (email) {
-      formData.append('profile[email]', email);
-    }
+    Object.keys(profileAttributes).forEach(key => {
+      const value = profileAttributes[key];
+      if (value) {
+        formData.append(`profile[${key}]`, value);
+      }
+    });
    if (password && password_confirmation) {
      formData.append('profile[password]', password);
      formData.append('profile[password_confirmation]', password_confirmation);
    }
-    if (avatar) {
-      formData.append('profile[avatar]', avatar);
-    }
    return axios.put(endPoints('profileUpdate').url, formData);
  },
 };
--- a/app/javascript/dashboard/api/billing.js
+++ b/app/javascript/dashboard/api/billing.js
@ -1,20 +0,0 @@
-/* global axios */
-
-import endPoints from './endPoints';
-
-export default {
-  getSubscription() {
-    const urlData = endPoints('subscriptions').get();
-    const fetchPromise = new Promise((resolve, reject) => {
-      axios
-        .get(urlData.url)
-        .then(response => {
-          resolve(response);
-        })
-        .catch(error => {
-          reject(error);
-        });
-    });
-    return fetchPromise;
-  },
-};
--- a/app/javascript/dashboard/api/channel/fbChannel.js
+++ b/app/javascript/dashboard/api/channel/fbChannel.js
@ -6,20 +6,6 @@ class FBChannel extends ApiClient {
    super('facebook_indicators', { accountScoped: true });
  }

-  markSeen({ inboxId, contactId }) {
-    return axios.post(`${this.url}/mark_seen`, {
-      inbox_id: inboxId,
-      contact_id: contactId,
-    });
-  }
-
-  toggleTyping({ status, inboxId, contactId }) {
-    return axios.post(`${this.url}/typing_${status}`, {
-      inbox_id: inboxId,
-      contact_id: contactId,
-    });
-  }
-
  create(params) {
    return axios.post(
      `${this.url.replace(this.resource, '')}callbacks/register_facebook_page`,
--- a/app/javascript/dashboard/api/endPoints.js
+++ b/app/javascript/dashboard/api/endPoints.js
@ -33,14 +33,6 @@ const endPoints = {
    },
    params: { omniauth_token: '' },
  },
-
-  subscriptions: {
-    get() {
-      return {
-        url: '/api/v1/subscriptions',
-      };
-    },
-  },
 };

 export default page => {
--- a/app/javascript/dashboard/api/inbox/conversation.js
+++ b/app/javascript/dashboard/api/inbox/conversation.js
@ -6,13 +6,14 @@ class ConversationApi extends ApiClient {
    super('conversations', { accountScoped: true });
  }

-  get({ inboxId, status, assigneeType, page }) {
+  get({ inboxId, status, assigneeType, page, labels }) {
    return axios.get(this.url, {
      params: {
        inbox_id: inboxId,
        status,
        assignee_type: assigneeType,
        page,
+        labels,
      },
    });
  }
@ -43,6 +44,17 @@ class ConversationApi extends ApiClient {
  mute(conversationId) {
    return axios.post(`${this.url}/${conversationId}/mute`);
  }
+
+  meta({ inboxId, status, assigneeType, labels }) {
+    return axios.get(`${this.url}/meta`, {
+      params: {
+        inbox_id: inboxId,
+        status,
+        assignee_type: assigneeType,
+        labels,
+      },
+    });
+  }
 }

 export default new ConversationApi();
--- a/app/javascript/dashboard/api/integrations.js
+++ b/app/javascript/dashboard/api/integrations.js
@ -0,0 +1,21 @@
+/* global axios */
+
+import ApiClient from './ApiClient';
+
+class IntegrationsAPI extends ApiClient {
+  constructor() {
+    super('integrations/apps', { accountScoped: true });
+  }
+
+  connectSlack(code) {
+    return axios.post(`${this.baseUrl()}/integrations/slack`, {
+      code: code,
+    });
+  }
+
+  delete(integrationId) {
+    return axios.delete(`${this.baseUrl()}/integrations/${integrationId}`);
+  }
+}
+
+export default new IntegrationsAPI();
--- a/app/javascript/dashboard/api/labels.js
+++ b/app/javascript/dashboard/api/labels.js
@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class LabelsAPI extends ApiClient {
+  constructor() {
+    super('labels', { accountScoped: true });
+  }
+}
+
+export default new LabelsAPI();
--- a/app/javascript/dashboard/api/specs/channel/fbChannel.spec.js
+++ b/app/javascript/dashboard/api/specs/channel/fbChannel.spec.js
@ -9,7 +9,5 @@ describe('#FBChannel', () => {
    expect(fbChannel).toHaveProperty('create');
    expect(fbChannel).toHaveProperty('update');
    expect(fbChannel).toHaveProperty('delete');
-    expect(fbChannel).toHaveProperty('markSeen');
-    expect(fbChannel).toHaveProperty('toggleTyping');
  });
 });
--- a/app/javascript/dashboard/api/specs/contacts.spec.js
+++ b/app/javascript/dashboard/api/specs/contacts.spec.js
@ -1,14 +1,14 @@
-import agents from '../contacts';
+import contacts from '../contacts';
 import ApiClient from '../ApiClient';

 describe('#ContactsAPI', () => {
  it('creates correct instance', () => {
-    expect(agents).toBeInstanceOf(ApiClient);
-    expect(agents).toHaveProperty('get');
-    expect(agents).toHaveProperty('show');
-    expect(agents).toHaveProperty('create');
-    expect(agents).toHaveProperty('update');
-    expect(agents).toHaveProperty('delete');
-    expect(agents).toHaveProperty('getConversations');
+    expect(contacts).toBeInstanceOf(ApiClient);
+    expect(contacts).toHaveProperty('get');
+    expect(contacts).toHaveProperty('show');
+    expect(contacts).toHaveProperty('create');
+    expect(contacts).toHaveProperty('update');
+    expect(contacts).toHaveProperty('delete');
+    expect(contacts).toHaveProperty('getConversations');
  });
 });
--- a/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
+++ b/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
@ -0,0 +1,19 @@
+import conversationAPI from '../../inbox/conversation';
+import ApiClient from '../../ApiClient';
+
+describe('#ConversationAPI', () => {
+  it('creates correct instance', () => {
+    expect(conversationAPI).toBeInstanceOf(ApiClient);
+    expect(conversationAPI).toHaveProperty('get');
+    expect(conversationAPI).toHaveProperty('show');
+    expect(conversationAPI).toHaveProperty('create');
+    expect(conversationAPI).toHaveProperty('update');
+    expect(conversationAPI).toHaveProperty('delete');
+    expect(conversationAPI).toHaveProperty('toggleStatus');
+    expect(conversationAPI).toHaveProperty('assignAgent');
+    expect(conversationAPI).toHaveProperty('markMessageRead');
+    expect(conversationAPI).toHaveProperty('toggleTyping');
+    expect(conversationAPI).toHaveProperty('mute');
+    expect(conversationAPI).toHaveProperty('meta');
+  });
+});
--- a/app/javascript/dashboard/api/specs/inboxes.spec.js
+++ b/app/javascript/dashboard/api/specs/inboxes.spec.js
@ -1,7 +1,7 @@
 import inboxes from '../inboxes';
 import ApiClient from '../ApiClient';

-describe('#AgentAPI', () => {
+describe('#InboxesAPI', () => {
  it('creates correct instance', () => {
    expect(inboxes).toBeInstanceOf(ApiClient);
    expect(inboxes).toHaveProperty('get');
--- a/app/javascript/dashboard/api/specs/labels.spec.js
+++ b/app/javascript/dashboard/api/specs/labels.spec.js
@ -0,0 +1,14 @@
+import labels from '../labels';
+import ApiClient from '../ApiClient';
+
+describe('#LabelsAPI', () => {
+  it('creates correct instance', () => {
+    expect(labels).toBeInstanceOf(ApiClient);
+    expect(labels).toHaveProperty('get');
+    expect(labels).toHaveProperty('show');
+    expect(labels).toHaveProperty('create');
+    expect(labels).toHaveProperty('update');
+    expect(labels).toHaveProperty('delete');
+    expect(labels.url).toBe('/api/v1/labels');
+  });
+});
--- a/app/javascript/dashboard/assets/scss/_foundation-custom.scss
+++ b/app/javascript/dashboard/assets/scss/_foundation-custom.scss
@ -1,6 +1,6 @@
 .button {
-  font-weight: $font-weight-medium;
  font-family: $body-font-family;
+  font-weight: $font-weight-medium;

  &.round {
    border-radius: 1000px;
@ -20,10 +20,11 @@
 }

 .tooltip {
-  max-width: 15rem;
-  padding: $space-smaller $space-small;
  border-radius: $space-smaller;
  font-size: $font-size-mini;
+  max-width: 15rem;
+  padding: $space-smaller $space-small;
+  z-index: 9999;
 }

 code {
--- a/app/javascript/dashboard/assets/scss/_foundation-settings.scss
+++ b/app/javascript/dashboard/assets/scss/_foundation-settings.scss
@ -67,6 +67,7 @@ BlinkMacSystemFont,
 "Segoe UI",
 Roboto,
 "Helvetica Neue",
+Tahoma,
 Arial,
 sans-serif;
 $body-antialiased: true;
@ -382,7 +383,7 @@ $label-color: $primary-color;
 $label-color-alt: $black;
 $label-palette: $foundation-palette;
 $label-font-size: $font-size-micro;
-$label-padding: $space-micro $space-smaller;
+$label-padding: $space-smaller $space-small;
 $label-radius: $space-micro;

 // 21. Media Object
--- a/app/javascript/dashboard/assets/scss/_helper-classes.scss
+++ b/app/javascript/dashboard/assets/scss/_helper-classes.scss
@ -25,7 +25,7 @@
  width: $space-medium;

  &.message {
-    @include elegent-shadow;
+    @include normal-shadow;
    background: $color-white;
    border-radius: $space-large;
    left: 0;
--- a/app/javascript/dashboard/assets/scss/_mixins.scss
+++ b/app/javascript/dashboard/assets/scss/_mixins.scss
@ -1,6 +1,5 @@
@import '~widget/assets/scss/mixins';

-$elegant-shadow-color: rgba(49, 49, 93, 0.15);
 $spinner-before-border-color: rgba(255, 255, 255, 0.7);

 //borders
@ -141,12 +140,8 @@ $spinner-before-border-color: rgba(255, 255, 255, 0.7);
  overflow-y: auto;
 }

-@mixin elegent-shadow() {
-  box-shadow: 0 10px 25px 0 $elegant-shadow-color;
-}
-
@mixin elegant-card() {
-  @include elegent-shadow;
+  @include normal-shadow;
  border-radius: $space-small;
 }

@ -194,28 +189,42 @@ $spinner-before-border-color: rgba(255, 255, 255, 0.7);
    border-bottom: $size solid $color;
    border-left: $size solid transparent;
    border-right: $size solid transparent;
-  } @else if $direction == 'right' {
+  }
+
+  @else if $direction == 'right' {
    border-bottom: $size solid transparent;
    border-left: $size solid $color;
    border-top: $size solid transparent;
-  } @else if $direction == 'bottom' {
+  }
+
+  @else if $direction == 'bottom' {
    border-left: $size solid transparent;
    border-right: $size solid transparent;
    border-top: $size solid $color;
-  } @else if $direction == 'left' {
+  }
+
+  @else if $direction == 'left' {
    border-bottom: $size solid transparent;
    border-right: $size solid $color;
    border-top: $size solid transparent;
-  } @else if $direction == 'top-left' {
+  }
+
+  @else if $direction == 'top-left' {
    border-right: $size solid transparent;
    border-top: $size solid $color;
-  } @else if $direction == 'top-right' {
+  }
+
+  @else if $direction == 'top-right' {
    border-left: $size solid transparent;
    border-top: $size solid $color;
-  } @else if $direction == 'bottom-left' {
+  }
+
+  @else if $direction == 'bottom-left' {
    border-bottom: $size solid $color;
    border-right: $size solid transparent;
-  } @else if $direction == 'bottom-right' {
+  }
+
+  @else if $direction == 'bottom-right' {
    border-bottom: $size solid $color;
    border-left: $size solid transparent;
  }
--- a/app/javascript/dashboard/assets/scss/_woot.scss
+++ b/app/javascript/dashboard/assets/scss/_woot.scss
@ -3,7 +3,6 @@
@import 'animations';

@import 'foundation-custom';
-@import 'widgets/billing';
@import 'widgets/buttons';
@import 'widgets/conv-header';
@import 'widgets/conversation-card';
--- a/app/javascript/dashboard/assets/scss/views/settings/integrations.scss
+++ b/app/javascript/dashboard/assets/scss/views/settings/integrations.scss
@ -3,16 +3,17 @@
    background: $color-white;
    border: 1px solid $color-border;
    border-radius: $space-smaller;
+    margin-bottom: $space-normal;
    padding: $space-normal;

    .integration--image {
      display: flex;
      margin-right: $space-normal;
-      width: 8rem;
+      width: 10rem;

      img {
-        max-width: 8rem;
-        padding: $space-small;
+        max-width: 100%;
+        padding: $space-medium;
      }
    }

--- a/app/javascript/dashboard/assets/scss/widgets/_billing.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_billing.scss
@ -1,75 +0,0 @@
-.billing {
-  @include full-height;
-
-  .row {
-    @include full-height;
-  }
-
-  .billing__stats {
-    @include flex;
-  }
-
-  .billing__form {
-    @include thin-border($color-border-light);
-    @include margin($zero - $space-micro);
-    @include full-height;
-    background: $color-white;
-
-    iframe {
-      @include full-height;
-      border: 0;
-      width: 100%;
-    }
-  }
-
-  .account-row {
-    @include padding($space-normal);
-    @include flex;
-    flex-direction: column;
-    // @include thin-border($color-border-light);
-    // @include margin(-$space-micro $zero);
-    background: $color-white;
-    font-size: $font-size-small;
-
-    .title {
-      color: $color-heading;
-      font-weight: $font-weight-medium;
-    }
-
-    .value {
-      font-size: $font-size-mega;
-      font-weight: $font-weight-light;
-      text-transform: capitalize;
-    }
-  }
-}
-
-.account-locked {
-  @include background-gray;
-  @include margin(0);
-}
-
-.lock-message {
-  @include flex;
-  @include full-height;
-  flex-direction: column;
-  @include flex-align(center, middle);
-
-  div {
-    @include flex;
-    @include full-height;
-    flex-direction: column;
-    @include flex-align(center, middle);
-
-    img {
-      @include margin($space-normal);
-      width: 10rem;
-    }
-
-    span {
-      font-size: $font-size-small;
-      font-weight: $font-weight-medium;
-      text-align: center;
-    }
-  }
-}
--- a/app/javascript/dashboard/assets/scss/widgets/_conv-header.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_conv-header.scss
@ -66,6 +66,8 @@
 }

 .button.resolve--button {
+  @include flex-align($x: center, $y: middle);
+
  width: 13.2rem;

  >.icon {
--- a/app/javascript/dashboard/assets/scss/widgets/_conversation-card.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_conversation-card.scss
@ -78,6 +78,11 @@
      font-size: $font-size-mini;
      vertical-align: top;
    }
+
+    .message-from-agent {
+      color: $color-gray;
+      font-size: $font-size-mini;
+    }
  }

  .conversation--meta {
@ -120,11 +125,11 @@
    }

    .conversation--message {
-      font-weight: $font-weight-medium;
+      font-weight: $font-weight-bold;
    }

    .conversation--user {
-      font-weight: $font-weight-medium;
+      font-weight: $font-weight-bold;
    }
  }

--- a/app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss
@ -26,6 +26,7 @@

    .link {
      color: $color-white;
+      text-decoration: underline;
    }
  }

@ -308,7 +309,7 @@

      &.is-private {
        background: lighten($warning-color, 32%);
-        border: 1px solid $color-border;
+        border: 1px solid lighten($warning-color, 15%);
        color: $color-heading;
        padding-right: $space-large;
        position: relative;
--- a/app/javascript/dashboard/assets/scss/widgets/_modal.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_modal.scss
@ -67,6 +67,10 @@
    font-size: $font-size-small;
  }

+  .content {
+    @include padding($space-large);
+  }
+
  form {
    @include padding($space-large);
    align-self: center;
--- a/app/javascript/dashboard/assets/scss/widgets/_reply-box.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_reply-box.scss
@ -1,10 +1,15 @@
 .reply-box {
-  @include elegant-card;
+  @include light-shadow;
  border-bottom: 0;
+  border-radius: $space-small;
  margin: $space-normal;
  margin-top: 0;
-  max-height: $space-jumbo * 2;
-  transition: height 2s $ease-in-out-cubic;
+  max-height: $space-mega * 3;
+  transition: box-shadow .35s $ease-in-out-cubic, height 2s $ease-in-out-cubic;
+
+  &.is-focused {
+    @include normal-shadow;
+  }

  .reply-box__top {
    @include flex;
@ -42,7 +47,7 @@
    &.is-private {
      background: lighten($warning-color, 38%);

-      >input {
+      > input {
        background: lighten($warning-color, 38%);
      }
    }
@ -58,7 +63,7 @@
      }
    }

-    .file-uploads>label {
+    .file-uploads > label {
      cursor: pointer;
    }

@ -68,13 +73,14 @@
      padding: 0 $space-small;
    }

-    >textarea {
+    > textarea {
      @include ghost-input();
      @include margin(0);
      background: transparent;
      // Override min-height : 50px in foundation
      //
-      min-height: 1rem;
+      max-height: $space-mega * 2.4;
+      min-height: 4rem;
      resize: none;
    }
  }
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@ -3,7 +3,7 @@
    <div class="chat-list__top">
      <h1 class="page-title">
        <woot-sidemenu-icon />
-        {{ inbox.name || $t('CHAT_LIST.TAB_HEADING') }}
+        {{ pageTitle }}
      </h1>
      <chat-filter @statusFilterChange="updateStatusType" />
    </div>
@ -15,14 +15,15 @@
      @chatTabChange="updateAssigneeTab"
    />

-    <p v-if="!chatListLoading && !getChatsForTab().length" class="content-box">
+    <p v-if="!chatListLoading && !conversationList.length" class="content-box">
      {{ $t('CHAT_LIST.LIST.404') }}
    </p>

    <div class="conversations-list">
      <conversation-card
-        v-for="chat in getChatsForTab()"
+        v-for="chat in conversationList"
        :key="chat.id"
+        :active-label="label"
        :chat="chat"
      />

@ -40,7 +41,7 @@

      <p
        v-if="
-          getChatsForTab().length &&
+          conversationList.length &&
            hasCurrentPageEndReached &&
            !chatListLoading
        "
@ -55,6 +56,7 @@
 <script>
 /* eslint-env browser */
 /* eslint no-console: 0 */
+/* global bus */
 import { mapGetters } from 'vuex';

 import ChatFilter from './widgets/conversation/ChatFilter';
@ -71,7 +73,16 @@ export default {
    ChatFilter,
  },
  mixins: [timeMixin, conversationMixin],
-  props: ['conversationInbox'],
+  props: {
+    conversationInbox: {
+      type: [String, Number],
+      default: 0,
+    },
+    label: {
+      type: String,
+      default: '',
+    },
+  },
  data() {
    return {
      activeAssigneeTab: wootConstants.ASSIGNEE_TYPE.ME,
@ -87,14 +98,17 @@ export default {
      chatListLoading: 'getChatListLoadingStatus',
      currentUserID: 'getCurrentUserID',
      activeInbox: 'getSelectedInbox',
-      convStats: 'getConvTabStats',
+      conversationStats: 'conversationStats/getStats',
    }),
    assigneeTabItems() {
-      return this.$t('CHAT_LIST.ASSIGNEE_TYPE_TABS').map(item => ({
-        key: item.KEY,
-        name: item.NAME,
-        count: this.convStats[item.COUNT_KEY] || 0,
-      }));
+      return this.$t('CHAT_LIST.ASSIGNEE_TYPE_TABS').map(item => {
+        const count = this.conversationStats[item.COUNT_KEY] || 0;
+        return {
+          key: item.KEY,
+          name: item.NAME,
+          count,
+        };
+      });
    },
    inbox() {
      return this.$store.getters['inboxes/getInbox'](this.activeInbox);
@ -109,16 +123,61 @@ export default {
        this.activeAssigneeTab
      );
    },
+    conversationFilters() {
+      return {
+        inboxId: this.conversationInbox ? this.conversationInbox : undefined,
+        assigneeType: this.activeAssigneeTab,
+        status: this.activeStatus,
+        page: this.currentPage + 1,
+        labels: this.label ? [this.label] : undefined,
+      };
+    },
+    pageTitle() {
+      if (this.inbox.name) {
+        return this.inbox.name;
+      }
+      if (this.label) {
+        return `#${this.label}`;
+      }
+      return this.$t('CHAT_LIST.TAB_HEADING');
+    },
+    conversationList() {
+      let conversationList = [];
+      if (this.activeAssigneeTab === 'me') {
+        conversationList = this.mineChatsList.slice();
+      } else if (this.activeAssigneeTab === 'unassigned') {
+        conversationList = this.unAssignedChatsList.slice();
+      } else {
+        conversationList = this.allChatList.slice();
+      }
+
+      if (!this.label) {
+        return conversationList;
+      }
+
+      return conversationList.filter(conversation => {
+        const labels = this.$store.getters[
+          'conversationLabels/getConversationLabels'
+        ](conversation.id);
+        return labels.includes(this.label);
+      });
+    },
  },
  watch: {
    conversationInbox() {
      this.resetAndFetchData();
    },
+    label() {
+      this.resetAndFetchData();
+    },
  },
  mounted() {
    this.$store.dispatch('setChatFilter', this.activeStatus);
    this.resetAndFetchData();
-    this.$store.dispatch('agents/get');
+
+    bus.$on('fetch_conversation_stats', () => {
+      this.$store.dispatch('conversationStats/get', this.conversationFilters);
+    });
  },
  methods: {
    resetAndFetchData() {
@ -127,12 +186,7 @@ export default {
      this.fetchConversations();
    },
    fetchConversations() {
-      this.$store.dispatch('fetchAllConversations', {
-        inboxId: this.conversationInbox ? this.conversationInbox : undefined,
-        assigneeType: this.activeAssigneeTab,
-        status: this.activeStatus,
-        page: this.currentPage + 1,
-      });
+      this.$store.dispatch('fetchAllConversations', this.conversationFilters);
    },
    updateAssigneeTab(selectedTab) {
      if (this.activeAssigneeTab !== selectedTab) {
@ -148,17 +202,6 @@ export default {
        this.resetAndFetchData();
      }
    },
-    getChatsForTab() {
-      let copyList = [];
-      if (this.activeAssigneeTab === 'me') {
-        copyList = this.mineChatsList.slice();
-      } else if (this.activeAssigneeTab === 'unassigned') {
-        copyList = this.unAssignedChatsList.slice();
-      } else {
-        copyList = this.allChatList.slice();
-      }
-      return copyList;
-    },
  },
 };
 </script>
--- a/app/javascript/dashboard/components/index.js
+++ b/app/javascript/dashboard/components/index.js
@ -6,6 +6,7 @@ import Code from './Code';
 import ColorPicker from './widgets/ColorPicker';
 import DeleteModal from './widgets/modal/DeleteModal.vue';
 import Input from './widgets/forms/Input.vue';
+import Label from './widgets/Label.vue';
 import LoadingState from './widgets/LoadingState';
 import Modal from './Modal';
 import ModalHeader from './ModalHeader';
@ -25,6 +26,7 @@ const WootUIKit = {
  DeleteModal,
  Input,
  LoadingState,
+  Label,
  Modal,
  ModalHeader,
  ReportStatsCard,
--- a/app/javascript/dashboard/components/layout/Sidebar.vue
+++ b/app/javascript/dashboard/components/layout/Sidebar.vue
@ -18,21 +18,14 @@
          :key="inboxSection.toState"
          :menu-item="inboxSection"
        />
+        <sidebar-item
+          v-if="shouldShowInboxes"
+          :key="labelSection.toState"
+          :menu-item="labelSection"
+        />
      </transition-group>
    </div>

-    <!-- this block is only required in the hosted version with billing enabled -->
-    <transition name="fade" mode="out-in">
-      <woot-status-bar
-        v-if="shouldShowStatusBox"
-        :message="trialMessage"
-        :button-text="$t('APP_GLOBAL.TRAIL_BUTTON')"
-        :button-route="{ name: 'billing' }"
-        :type="statusBarClass"
-        :show-button="isAdmin"
-      />
-    </transition>
-
    <div class="bottom-nav">
      <transition name="menu-slide">
        <div
@ -63,7 +56,11 @@
        </div>
      </transition>
      <div class="current-user" @click.prevent="showOptions()">
-        <thumbnail :src="currentUser.avatar_url" :username="currentUser.name" />
+        <thumbnail
+          :src="currentUser.avatar_url"
+          :username="currentUser.name"
+          :status="currentUser.availability_status"
+        />
        <div class="current-user--data">
          <h3 class="current-user--name">
            {{ currentUser.name }}
@ -108,7 +105,6 @@ import { mixin as clickaway } from 'vue-clickaway';
 import adminMixin from '../../mixins/isAdmin';
 import Auth from '../../api/auth';
 import SidebarItem from './SidebarItem';
-import WootStatusBar from '../widgets/StatusBar';
 import { frontendURL } from '../../helper/URLHelper';
 import Thumbnail from '../widgets/Thumbnail';
 import { getSidebarItems } from '../../i18n/default-sidebar';
@ -116,7 +112,6 @@ import { getSidebarItems } from '../../i18n/default-sidebar';
 export default {
  components: {
    SidebarItem,
-    WootStatusBar,
    Thumbnail,
  },
  mixins: [clickaway, adminMixin],
@ -135,12 +130,11 @@ export default {
  computed: {
    ...mapGetters({
      currentUser: 'getCurrentUser',
-      daysLeft: 'getTrialLeft',
      globalConfig: 'globalConfig/get',
      inboxes: 'inboxes/getInboxes',
-      subscriptionData: 'getSubscription',
      accountId: 'getCurrentAccountId',
      currentRole: 'getCurrentRole',
+      accountLabels: 'labels/getLabelsOnSidebar',
    }),
    sidemenuItems() {
      return getSidebarItems(this.accountId);
@ -160,10 +154,6 @@ export default {
        }
      }

-      if (!window.chatwootConfig.billingEnabled) {
-        menuItems = this.filterBillingRoutes(menuItems);
-      }
-
      return this.filterMenuItemsByRole(menuItems);
    },
    currentRoute() {
@ -190,38 +180,33 @@ export default {
        })),
      };
    },
+    labelSection() {
+      return {
+        icon: 'ion-pound',
+        label: 'LABELS',
+        hasSubMenu: true,
+        key: 'label',
+        cssClass: 'menu-title align-justify',
+        toState: frontendURL(`accounts/${this.accountId}/settings/labels`),
+        toStateName: 'labels_list',
+        children: this.accountLabels.map(label => ({
+          id: label.id,
+          label: label.title,
+          color: label.color,
+          toState: frontendURL(
+            `accounts/${this.accountId}/label/${label.title}`
+          ),
+        })),
+      };
+    },
    dashboardPath() {
      return frontendURL(`accounts/${this.accountId}/dashboard`);
    },
-    shouldShowStatusBox() {
-      return (
-        window.chatwootConfig.billingEnabled &&
-        (this.subscriptionData.state === 'trial' ||
-          this.subscriptionData.state === 'cancelled')
-      );
-    },
-    statusBarClass() {
-      if (this.subscriptionData.state === 'trial') {
-        return 'warning';
-      }
-      if (this.subscriptionData.state === 'cancelled') {
-        return 'danger';
-      }
-      return '';
-    },
-    trialMessage() {
-      return `${this.daysLeft} ${this.$t('APP_GLOBAL.TRIAL_MESSAGE')}`;
-    },
  },
  mounted() {
    this.$store.dispatch('inboxes/get');
  },
  methods: {
-    filterBillingRoutes(menuItems) {
-      return menuItems.filter(
-        menuItem => !menuItem.toState.includes('billing')
-      );
-    },
    filterMenuItemsByRole(menuItems) {
      if (!this.currentRole) {
        return [];
--- a/app/javascript/dashboard/components/layout/SidebarItem.vue
+++ b/app/javascript/dashboard/components/layout/SidebarItem.vue
@ -36,7 +36,13 @@
              v-if="computedInboxClass(child)"
              class="inbox-icon"
              :class="computedInboxClass(child)"
-            ></i>
+            />
+            <span
+              v-if="child.color"
+              class="label-color--display"
+              :style="{ backgroundColor: child.color }"
+            />
+
            {{ child.label }}
          </div>
        </a>
@ -126,8 +132,22 @@ export default {
 };
 </script>
 <style lang="scss" scoped>
+@import '~dashboard/assets/scss/variables';
+
 .sub-menu-title {
  display: flex;
  justify-content: space-between;
 }
+
+.wrap {
+  display: flex;
+  align-items: center;
+}
+
+.label-color--display {
+  border-radius: $space-smaller;
+  height: $space-normal;
+  margin-right: $space-small;
+  width: $space-normal;
+}
 </style>
--- a/app/javascript/dashboard/components/widgets/BackButton.vue
+++ b/app/javascript/dashboard/components/widgets/BackButton.vue
@ -1,14 +1,26 @@
 <template>
-  <span class="back-button ion-ios-arrow-left" @click.capture="goBack">Back</span>
+  <span class="back-button ion-ios-arrow-left" @click.capture="goBack">
+    {{ $t('GENERAL_SETTINGS.BACK') }}
+  </span>
 </template>
 <script>
 import router from '../../routes/index';

 export default {
+  props: {
+    backUrl: {
+      type: [String, Object],
+      default: '',
+    },
+  },
  methods: {
    goBack() {
-      router.go(-1);
+      if (this.backUrl !== '') {
+        router.push(this.backUrl);
+      } else {
+        router.go(-1);
+      }
    },
  },
 };
-</script>
+</script>
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@ -40,10 +40,23 @@ export default {
      type: String,
      required: true,
    },
+    enabledFeatures: {
+      type: Object,
+      required: true,
+    },
  },
  methods: {
    isActive(channel) {
-      return ['facebook', 'website', 'twitter', 'twilio'].includes(channel);
+      if (Object.keys(this.enabledFeatures) === 0) {
+        return false;
+      }
+      if (channel === 'facebook') {
+        return this.enabledFeatures.channel_facebook;
+      }
+      if (channel === 'twitter') {
+        return this.enabledFeatures.channel_facebook;
+      }
+      return ['website', 'twilio'].includes(channel);
    },
    onItemClick() {
      if (this.isActive(this.channel)) {
--- a/app/javascript/dashboard/components/widgets/ChatTypeTabs.vue
+++ b/app/javascript/dashboard/components/widgets/ChatTypeTabs.vue
@ -22,11 +22,6 @@ export default {
      default: wootConstants.ASSIGNEE_TYPE.ME,
    },
  },
-  data() {
-    return {
-      tabsIndex: wootConstants.ASSIGNEE_TYPE.ME,
-    };
-  },
  computed: {
    activeTabIndex() {
      return this.items.findIndex(item => item.key === this.activeTab);
--- a/app/javascript/dashboard/components/widgets/Label.vue
+++ b/app/javascript/dashboard/components/widgets/Label.vue
@ -0,0 +1,91 @@
+<template>
+  <div
+    :class="labelClass"
+    :style="{ background: bgColor, color: textColor }"
+    :title="description"
+  >
+    <span v-if="!href">{{ title }}</span>
+    <a v-else :href="href" :style="{ color: textColor }">{{ title }}</a>
+    <i v-if="showIcon" class="label--icon" :class="icon" @click="onClick" />
+  </div>
+</template>
+<script>
+export default {
+  props: {
+    title: {
+      type: String,
+      required: true,
+    },
+    description: {
+      type: String,
+      default: '',
+    },
+    href: {
+      type: String,
+      default: '',
+    },
+    bgColor: {
+      type: String,
+      default: '#1f93ff',
+    },
+    small: {
+      type: Boolean,
+      default: false,
+    },
+    showIcon: {
+      type: Boolean,
+      default: false,
+    },
+    icon: {
+      type: String,
+      default: 'ion-close',
+    },
+  },
+  computed: {
+    textColor() {
+      const color = this.bgColor.replace('#', '');
+      const r = parseInt(color.slice(0, 2), 16);
+      const g = parseInt(color.slice(2, 4), 16);
+      const b = parseInt(color.slice(4, 6), 16);
+      // http://stackoverflow.com/a/3943023/112731
+      return r * 0.299 + g * 0.587 + b * 0.114 > 186 ? '#000000' : '#FFFFFF';
+    },
+    labelClass() {
+      return `label ${this.small ? 'small' : ''}`;
+    },
+  },
+  methods: {
+    onClick() {
+      this.$emit('click', this.title);
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+@import '~dashboard/assets/scss/variables';
+
+.label {
+  display: inline-block;
+  font-size: $font-size-small;
+  line-height: 1;
+  margin: $space-micro;
+
+  &.small {
+    font-size: $font-size-mini;
+  }
+
+  a {
+    &:hover {
+      text-decoration: underline;
+    }
+  }
+}
+
+.label--icon {
+  cursor: pointer;
+  font-size: $font-size-micro;
+  line-height: 1.5;
+  margin-left: $space-smaller;
+}
+</style>
--- a/app/javascript/dashboard/components/widgets/StatusBar.vue
+++ b/app/javascript/dashboard/components/widgets/StatusBar.vue
@ -1,24 +0,0 @@
-<template>
-  <div class="status-bar" :class="type">
-    <p class="message">{{message}}</p>
-    <router-link
-      :to="buttonRoute"
-      class="button small warning nice"
-      v-if="showButton"
-    >
-      {{buttonText}}
-    </router-link>
-  </div>
-</template>
-
-<script>
-export default {
-  props: {
-    message: String,
-    buttonRoute: Object,
-    buttonText: String,
-    showButton: Boolean,
-    type: String, // Danger, Info, Success, Warning
-  },
-};
-</script>
--- a/app/javascript/dashboard/components/widgets/Thumbnail.vue
+++ b/app/javascript/dashboard/components/widgets/Thumbnail.vue
@ -21,11 +21,6 @@
      :style="badgeStyle"
      src="~dashboard/assets/images/fb-badge.png"
    />
-    <div
-      v-else-if="status === 'online'"
-      class="source-badge user--online"
-      :style="statusStyle"
-    ></div>
    <img
      v-if="badge === 'Channel::TwitterProfile'"
      id="badge"
@ -33,7 +28,6 @@
      :style="badgeStyle"
      src="~dashboard/assets/images/twitter-badge.png"
    />
-
    <img
      v-if="badge === 'Channel::TwilioSms'"
      id="badge"
@ -41,6 +35,11 @@
      :style="badgeStyle"
      src="~dashboard/assets/images/channels/whatsapp.png"
    />
+    <div
+      v-if="showStatusIndicator"
+      :class="`source-badge user-online-status user-online-status--${status}`"
+      :style="statusStyle"
+    />
  </div>
 </template>
 <script>
@ -89,6 +88,9 @@ export default {
    };
  },
  computed: {
+    showStatusIndicator() {
+      return this.status === 'online' || this.status === 'busy';
+    },
    avatarSize() {
      return Number(this.size.replace(/\D+/g, ''));
    },
@ -150,8 +152,7 @@ export default {
    width: $space-slab;
  }

-  .user--online {
-    background: $success-color;
+  .user-online-status {
    border-radius: 50%;
    bottom: $space-micro;

@ -159,5 +160,13 @@ export default {
      content: ' ';
    }
  }
+
+  .user-online-status--online {
+    background: $success-color;
+  }
+
+  .user-online-status--busy {
+    background: $warning-color;
+  }
 }
 </style>
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
@ -7,9 +7,10 @@
    <Thumbnail
      v-if="!hideThumbnail"
      :src="currentContact.thumbnail"
-      :badge="currentContact.channel"
+      :badge="chatMetadata.channel"
      class="columns"
      :username="currentContact.name"
+      :status="currentContact.availability_status"
      size="40px"
    />
    <div class="conversation--details columns">
@ -23,15 +24,20 @@
          {{ inboxName(chat.inbox_id) }}
        </span>
      </h4>
-      <p
-        class="conversation--message"
-        v-html="extractMessageText(lastMessageInChat)"
-      />
+      <p v-if="lastMessageInChat" class="conversation--message">
+        <i v-if="messageByAgent" class="ion-ios-undo message-from-agent"></i>
+        <span v-if="lastMessageInChat.content">
+          {{ lastMessageInChat.content }}
+        </span>
+        <span v-else-if="!lastMessageInChat.attachments">{{ ` ` }}</span>
+        <span v-else>
+          <i :class="`small-icon ${this.$t(`${attachmentIconKey}.ICON`)}`"></i>
+          {{ this.$t(`${attachmentIconKey}.CONTENT`) }}
+        </span>
+      </p>
      <div class="conversation--meta">
        <span class="timestamp">
-          {{
-            lastMessageInChat ? dynamicTime(lastMessageInChat.created_at) : ''
-          }}
+          {{ dynamicTime(chat.timestamp) }}
        </span>
        <span class="unread">{{ getUnreadCount }}</span>
      </div>
@ -39,11 +45,10 @@
  </div>
 </template>
 <script>
-/* eslint no-console: 0 */
-/* eslint no-extra-boolean-cast: 0 */
 import { mapGetters } from 'vuex';
+import { MESSAGE_TYPE } from 'widget/helpers/constants';
+
 import Thumbnail from '../Thumbnail';
-import getEmojiSVG from '../emoji/utils';
 import conversationMixin from '../../../mixins/conversations';
 import timeMixin from '../../../mixins/time';
 import router from '../../../routes';
@ -56,6 +61,10 @@ export default {

  mixins: [timeMixin, conversationMixin],
  props: {
+    activeLabel: {
+      type: String,
+      default: '',
+    },
    chat: {
      type: Object,
      default: () => {},
@ -79,12 +88,22 @@ export default {
      accountId: 'getCurrentAccountId',
    }),

+    chatMetadata() {
+      return this.chat.meta;
+    },
+
    currentContact() {
      return this.$store.getters['contacts/getContact'](
-        this.chat.meta.sender.id
+        this.chatMetadata.sender.id
      );
    },

+    attachmentIconKey() {
+      const lastMessage = this.lastMessageInChat;
+      const [{ file_type: fileType } = {}] = lastMessage.attachments;
+      return `CHAT_LIST.ATTACHMENTS.${fileType}`;
+    },
+
    isActiveChat() {
      return this.currentChat.id === this.chat.id;
    },
@ -104,38 +123,25 @@ export default {
    lastMessageInChat() {
      return this.lastMessage(this.chat);
    },
+
+    messageByAgent() {
+      const lastMessage = this.lastMessageInChat;
+      const { message_type: messageType } = lastMessage;
+      return messageType === MESSAGE_TYPE.OUTGOING;
+    },
  },

  methods: {
    cardClick(chat) {
      const { activeInbox } = this;
-      const path = conversationUrl(this.accountId, activeInbox, chat.id);
+      const path = conversationUrl({
+        accountId: this.accountId,
+        activeInbox,
+        id: chat.id,
+        label: this.activeLabel,
+      });
      router.push({ path: frontendURL(path) });
    },
-    extractMessageText(chatItem) {
-      if (!chatItem) {
-        return '';
-      }
-
-      const { content, attachments } = chatItem;
-
-      if (content) {
-        return content;
-      }
-      if (!attachments) {
-        return ' ';
-      }
-
-      const [attachment] = attachments;
-      const { file_type: fileType } = attachment;
-      const key = `CHAT_LIST.ATTACHMENTS.${fileType}`;
-      return `
-        <i class="small-icon ${this.$t(`${key}.ICON`)}"></i>
-        ${this.$t(`${key}.CONTENT`)}
-      `;
-    },
-    getEmojiSVG,
-
    inboxName(inboxId) {
      const stateInbox = this.$store.getters['inboxes/getInbox'](inboxId);
      return stateInbox.name || '';
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@ -4,8 +4,9 @@
      <Thumbnail
        :src="currentContact.thumbnail"
        size="40px"
-        :badge="currentContact.channel"
+        :badge="chatMetadata.channel"
        :username="currentContact.name"
+        :status="currentContact.availability_status"
      />
      <div class="user--profile__meta">
        <h3 v-if="!isContactPanelOpen" class="user--name text-truncate">
@ -28,7 +29,7 @@
          :allow-empty="true"
          deselect-label="Remove"
          placeholder="Select Agent"
-          selected-label=""
+          selected-label
          select-label="Assign"
          track-by="id"
          @select="assignAgent"
@ -80,6 +81,10 @@ export default {
      currentChat: 'getSelectedChat',
    }),

+    chatMetadata() {
+      return this.chat.meta;
+    },
+
    currentContact() {
      return this.$store.getters['contacts/getContact'](
        this.chat.meta.sender.id
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@ -121,23 +121,6 @@ export default {
      );
      return chat;
    },
-    // Get current FB Page ID
-    getPageId() {
-      let stateInbox;
-      if (this.inboxId) {
-        const inboxId = Number(this.inboxId);
-        [stateInbox] = this.inboxesList.filter(
-          inbox => inbox.channel_id === inboxId
-        );
-      } else {
-        [stateInbox] = this.inboxesList;
-      }
-      return !stateInbox ? 0 : stateInbox.page_id;
-    },
-    // Get current FB Page ID link
-    linkToMessage() {
-      return `https://m.me/${this.getPageId}`;
-    },
    getReadMessages() {
      const chat = this.getMessages;
      return chat === undefined ? null : this.readMessages(chat);
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@ -1,5 +1,5 @@
 <template>
-  <div class="reply-box">
+  <div class="reply-box" :class="replyBoxClass">
    <div class="reply-box__top" :class="{ 'is-private': isPrivate }">
      <canned-response
        v-if="showCannedResponsesList"
@ -13,13 +13,12 @@
        v-on-clickaway="hideEmojiPicker"
        :on-click="emojiOnClick"
      />
-      <textarea
+      <resizable-text-area
        ref="messageInput"
        v-model="message"
-        rows="1"
        class="input"
-        type="text"
        :placeholder="$t(messagePlaceHolder())"
+        :min-height="4"
        @focus="onFocus"
        @blur="onBlur"
      />
@ -93,18 +92,21 @@ import FileUpload from 'vue-upload-component';

 import EmojiInput from '../emoji/EmojiInput';
 import CannedResponse from './CannedResponse';
+import ResizableTextArea from 'shared/components/ResizableTextArea';

 export default {
  components: {
    EmojiInput,
    CannedResponse,
    FileUpload,
+    ResizableTextArea,
  },
  mixins: [clickaway],
  data() {
    return {
      message: '',
      isPrivate: false,
+      isFocused: false,
      showEmojiPicker: false,
      showCannedResponsesList: false,
      isUploading: {
@ -119,12 +121,7 @@ export default {
      currentChat: 'getSelectedChat',
    }),
    channelType() {
-      const {
-        meta: {
-          sender: { channel },
-        },
-      } = this.currentChat;
-      return channel;
+      return this.currentChat.meta.channel;
    },
    conversationType() {
      const { additional_attributes: additionalAttributes } = this.currentChat;
@ -143,10 +140,7 @@ export default {
      return 10000;
    },
    showFileUpload() {
-      return (
-        this.channelType === 'Channel::WebWidget' ||
-        this.channelType === 'Channel::TwilioSms'
-      );
+      return this.channelType === 'Channel::WebWidget';
    },
    replyButtonLabel() {
      if (this.isPrivate) {
@ -157,6 +151,11 @@ export default {
      }
      return this.$t('CONVERSATION.REPLYBOX.SEND');
    },
+    replyBoxClass() {
+      return {
+        'is-focused': this.isFocused,
+      };
+    },
  },
  watch: {
    message(val) {
@ -211,18 +210,19 @@ export default {
      if (this.message.length > this.maxLength) {
        return;
      }
+      const newMessage = this.message;
      if (!this.showCannedResponsesList) {
+        this.clearMessage();
        try {
          await this.$store.dispatch('sendMessage', {
            conversationId: this.currentChat.id,
-            message: this.message,
+            message: newMessage,
            private: this.isPrivate,
          });
          this.$emit('scrollToMessage');
        } catch (error) {
          // Error
        }
-        this.clearMessage();
        this.hideEmojiPicker();
      }
    },
@ -260,16 +260,18 @@ export default {
    },

    onBlur() {
+      this.isFocused = false;
      this.toggleTyping('off');
    },
    onFocus() {
+      this.isFocused = true;
      this.toggleTyping('on');
    },

    toggleTyping(status) {
      if (this.channelType === 'Channel::WebWidget' && !this.isPrivate) {
        const conversationId = this.currentChat.id;
-        this.$store.dispatch('toggleTyping', {
+        this.$store.dispatch('conversationTypingStatus/toggleTyping', {
          status,
          conversationId,
        });
--- a/app/javascript/dashboard/helper/APIHelper.js
+++ b/app/javascript/dashboard/helper/APIHelper.js
@ -1,15 +1,8 @@
 /* eslint no-console: 0 */
 import constants from '../constants';
 import Auth from '../api/auth';
-import router from '../routes';

 const parseErrorCode = error => {
-  const errorStatus = error.response ? error.response.status : undefined;
-  // 901, 902 are used to identify billing related issues
-  if ([901, 902].includes(errorStatus)) {
-    const name = Auth.isAdmin() ? 'billing' : 'billing_deactivated';
-    router.push({ name });
-  }
  return Promise.reject(error);
 };

--- a/app/javascript/dashboard/helper/URLHelper.js
+++ b/app/javascript/dashboard/helper/URLHelper.js
@ -5,11 +5,14 @@ export const frontendURL = (path, params) => {
  return `/app/${path}${stringifiedParams}`;
 };

-export const conversationUrl = (accountId, activeInbox, id) => {
-  const path = activeInbox
-    ? `accounts/${accountId}/inbox/${activeInbox}/conversations/${id}`
-    : `accounts/${accountId}/conversations/${id}`;
-  return path;
+export const conversationUrl = ({ accountId, activeInbox, id, label }) => {
+  if (activeInbox) {
+    return `accounts/${accountId}/inbox/${activeInbox}/conversations/${id}`;
+  }
+  if (label) {
+    return `accounts/${accountId}/label/${label}/conversations/${id}`;
+  }
+  return `accounts/${accountId}/conversations/${id}`;
 };

 export const accountIdFromPathname = pathname => {
--- a/app/javascript/dashboard/helper/actionCable.js
+++ b/app/javascript/dashboard/helper/actionCable.js
@ -1,5 +1,6 @@
 import AuthAPI from '../api/auth';
 import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnector';
+/* global bus */

 class ActionCableConnector extends BaseActionCableConnector {
  constructor(app, pubsubToken) {
@ -17,6 +18,7 @@ class ActionCableConnector extends BaseActionCableConnector {
      'conversation.typing_on': this.onTypingOn,
      'conversation.typing_off': this.onTypingOff,
      'conversation.contact_changed': this.onConversationContactChange,
+      'presence.update': this.onPresenceUpdate,
    };
  }

@ -28,6 +30,12 @@ class ActionCableConnector extends BaseActionCableConnector {
    this.app.$store.dispatch('updateMessage', data);
  };

+  onPresenceUpdate = data => {
+    this.app.$store.dispatch('contacts/updatePresence', data.contacts);
+    this.app.$store.dispatch('agents/updatePresence', data.users);
+    this.app.$store.dispatch('setCurrentUserAvailabilityStatus', data.users);
+  };
+
  onConversationContactChange = payload => {
    const { meta = {}, id: conversationId } = payload;
    const { sender } = meta || {};
@ -45,10 +53,12 @@ class ActionCableConnector extends BaseActionCableConnector {
    if (id) {
      this.app.$store.dispatch('updateAssignee', { id, assignee });
    }
+    this.fetchConversationStats();
  };

  onConversationCreated = data => {
    this.app.$store.dispatch('addConversation', data);
+    this.fetchConversationStats();
  };

  onLogout = () => AuthAPI.logout();
@ -61,6 +71,7 @@ class ActionCableConnector extends BaseActionCableConnector {

  onStatusChange = data => {
    this.app.$store.dispatch('updateConversation', data);
+    this.fetchConversationStats();
  };

  onTypingOn = ({ conversation, user }) => {
@ -100,6 +111,10 @@ class ActionCableConnector extends BaseActionCableConnector {
      this.onTypingOff({ conversation, user });
    }, 30000);
  };
+
+  fetchConversationStats = () => {
+    bus.$emit('fetch_conversation_stats');
+  };
 }

 export default {
--- a/app/javascript/dashboard/helper/specs/URLHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/URLHelper.spec.js
@ -7,15 +7,20 @@ import {
 describe('#URL Helpers', () => {
  describe('conversationUrl', () => {
    it('should return direct conversation URL if activeInbox is nil', () => {
-      expect(conversationUrl(1, undefined, 1)).toBe(
+      expect(conversationUrl({ accountId: 1, id: 1 })).toBe(
        'accounts/1/conversations/1'
      );
    });
-    it('should return ibox conversation URL if activeInbox is not nil', () => {
-      expect(conversationUrl(1, 2, 1)).toBe(
+    it('should return inbox conversation URL if activeInbox is not nil', () => {
+      expect(conversationUrl({ accountId: 1, id: 1, activeInbox: 2 })).toBe(
        'accounts/1/inbox/2/conversations/1'
      );
    });
+    it('should return correct conversation URL if label is active', () => {
+      expect(
+        conversationUrl({ accountId: 1, label: 'customer-support', id: 1 })
+      ).toBe('accounts/1/label/customer-support/conversations/1');
+    });
  });

  describe('frontendURL', () => {
@ -27,16 +32,6 @@ describe('#URL Helpers', () => {
    });
  });

-  /* 
-  
-  export const accountIdFromPathname = pathname => {
-  const isInsideAccountScopedURLs = pathname.includes('/app/accounts');
-  const accountId = isInsideAccountScopedURLs ? pathname.split('/')[3] : '';
-  return Number(accountId);
-};
-
-  */
-
  describe('accountIdFromPathname', () => {
    it('should return account id if accont scoped url is passed', () => {
      expect(accountIdFromPathname('/app/accounts/1/settings/general')).toBe(1);
--- a/app/javascript/dashboard/i18n/default-sidebar.js
+++ b/app/javascript/dashboard/i18n/default-sidebar.js
@ -8,9 +8,10 @@ export const getSidebarItems = accountId => ({
      'inbox_conversation',
      'conversation_through_inbox',
      'settings_account_reports',
-      'billing_deactivated',
      'profile_settings',
      'profile_settings_index',
+      'label_conversations',
+      'conversations_through_label',
    ],
    menuItems: {
      assignedToMe: {
@ -41,9 +42,8 @@ export const getSidebarItems = accountId => ({
  settings: {
    routes: [
      'agent_list',
-      'agent_new',
      'canned_list',
-      'canned_new',
+      'labels_list',
      'settings_inbox',
      'settings_inbox_new',
      'settings_inbox_list',
@ -51,9 +51,9 @@ export const getSidebarItems = accountId => ({
      'settings_inboxes_page_channel',
      'settings_inboxes_add_agents',
      'settings_inbox_finish',
-      'billing',
      'settings_integrations',
      'settings_integrations_webhook',
+      'settings_integrations_integration',
      'general_settings',
      'general_settings_index',
    ],
@ -79,6 +79,13 @@ export const getSidebarItems = accountId => ({
        toState: frontendURL(`accounts/${accountId}/settings/inboxes/list`),
        toStateName: 'settings_inbox_list',
      },
+      labels: {
+        icon: 'ion-pricetags',
+        label: 'LABELS',
+        hasSubMenu: false,
+        toState: frontendURL(`accounts/${accountId}/settings/labels/list`),
+        toStateName: 'labels_list',
+      },
      cannedResponses: {
        icon: 'ion-chatbox-working',
        label: 'CANNED_RESPONSES',
@ -88,13 +95,6 @@ export const getSidebarItems = accountId => ({
        ),
        toStateName: 'canned_list',
      },
-      billing: {
-        icon: 'ion-card',
-        label: 'BILLING',
-        hasSubMenu: false,
-        toState: frontendURL(`accounts/${accountId}/settings/billing`),
-        toStateName: 'billing',
-      },
      settings_integrations: {
        icon: 'ion-flash',
        label: 'INTEGRATIONS',
--- a/Show more
+++ b/Show more