fix: Support audio in safari browser (#5943)

app/javascript/dashboard/components/widgets/WootWriter/AudioRecorder.vue

@@ -23,6 +23,7 @@ import 'videojs-wavesurfer/dist/videojs.wavesurfer.js';
 import 'videojs-record/dist/videojs.record.js';
 import 'videojs-record/dist/plugins/videojs.record.opus-recorder.js';
 import { format, addSeconds } from 'date-fns';
+import { AUDIO_FORMATS } from 'shared/constants/messages';
 
 WaveSurfer.microphone = MicrophonePlugin;
 
@@ -70,6 +71,18 @@ export default {
           record: {
             audio: true,
             video: false,
+            ...(this.audioRecordFormat === AUDIO_FORMATS.WEBM && {
+              monitorGain: 0,
+              recordingGain: 1,
+              numberOfChannels: 1,
+              encoderSampleRate: 16000,
+              originalSampleRateOverride: 16000,
+              streamPages: true,
+              maxFramesPerPage: 1,
+              encoderFrameSize: 1,
+              encoderPath: 'opus-recorder/dist/waveWorker.min.js',
+            }),
+            ...(this.audioRecordFormat === AUDIO_FORMATS.OGG && {
               displayMilliseconds: false,
               maxLength: 300,
               audioEngine: 'opus-recorder',
@@ -77,6 +90,7 @@ export default {
               audioChannels: 1,
               audioSampleRate: 48000,
               audioBitRate: 128,
+            }),
           },
         },
       },
@@ -86,6 +100,12 @@ export default {
     isRecording() {
       return this.player && this.player.record().isRecording();
     },
+    audioRecordFormat() {
+      if (this.isAWebWidgetInbox) {
+        return AUDIO_FORMATS.WEBM;
+      }
+      return AUDIO_FORMATS.OGG;
+    },
   },
   mounted() {
     window.Recorder = Recorder;

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -232,11 +232,18 @@ export default {
       return this.showFileUpload || this.isNote;
     },
     showAudioRecorderButton() {
+      // Disable audio recorder for safari browser as recording is not supported
+      const isSafari = /^((?!chrome|android|crios|fxios).)*safari/i.test(
+        navigator.userAgent
+      );
+
       return (
         this.isFeatureEnabledonAccount(
           this.accountId,
           FEATURE_FLAGS.VOICE_RECORDER
-        ) && this.showAudioRecorder
+        ) &&
+        this.showAudioRecorder &&
+        !isSafari
       );
     },
     showAudioPlayStopButton() {

app/javascript/shared/constants/messages.js

@@ -72,3 +72,8 @@ export const CSAT_RATINGS = [
     color: '#44CE4B',
   },
 ];
+
+export const AUDIO_FORMATS = {
+  WEBM: 'audio/webm',
+  OGG: 'audio/ogg',
+};