feat: Ability to seed Demo Accounts (#5352)

Introduces the ability to seed sample data into accounts in development and staging.

fixes: #3429

.rubocop.yml

@@ -184,3 +184,4 @@ AllCops:
     - db/migrate/20200927135222_add_last_activity_at_to_conversation.rb
     - db/migrate/20210306170117_add_last_activity_at_to_contacts.rb
     - db/migrate/20220809104508_revert_cascading_indexes.rb
+    

Gemfile

@@ -158,6 +158,10 @@ group :test do
   gem 'webmock'
 end
 
+group :development, :test, :staging do
+  gem 'faker'
+end
+
 group :development, :test do
   gem 'active_record_query_trace'
   ##--- gems for debugging and error reporting ---##
@@ -167,7 +171,6 @@ group :development, :test do
   gem 'byebug', platform: :mri
   gem 'climate_control'
   gem 'factory_bot_rails'
-  gem 'faker'
   gem 'listen'
   gem 'mock_redis'
   gem 'pry-rails'

app/controllers/super_admin/accounts_controller.rb

@@ -41,4 +41,9 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController
 
   # See https://administrate-prototype.herokuapp.com/customizing_controller_actions
   # for more information
+
+  def seed
+    Seeders::AccountSeeder.new(account: requested_resource).perform!
+    redirect_back(fallback_location: [namespace, requested_resource], notice: 'Account seeding triggered')
+  end
 end

app/fields/avatar_field.rb

@@ -2,6 +2,8 @@ require 'administrate/field/base'
 
 class AvatarField < Administrate::Field::Base
   def avatar_url
-    data.presence&.gsub('?d=404', '?d=mp')
+    return data.presence if data.presence
+
+    resource.is_a?(User) ? '/assets/administrate/user/avatar.png' : '/assets/administrate/bot/avatar.png'
   end
 end

app/views/super_admin/accounts/_seed_data.html.erb

@@ -0,0 +1,14 @@
+<% if !Rails.env.production? %>
+<section class="main-content__body">
+ <hr/>
+  <%= form_for([:seed, namespace, page.resource], method: :post, html: { class: "form" }) do |f| %>
+
+  <div class="form-actions">
+    <div><p>  Click the button to generate seed data into this account for demos.</p>
+  <p class="text-color-red">Note: This will clear all the existing data in this account.</p>
+  </div>
+    <%= f.submit 'Generate Seed Data' %>
+  </div>
+  <% end %>
+</section>
+<% end %>

app/views/super_admin/accounts/show.html.erb

@@ -85,3 +85,5 @@ as well as a link to its edit page.
 <% end %>
 
 </section>
+
+<%= render partial: "seed_data", locals: {page: page} %>

config/routes.rb

@@ -340,7 +340,9 @@ Rails.application.routes.draw do
       resource :app_config, only: [:show, :create]
 
       # order of resources affect the order of sidebar navigation in super admin
-      resources :accounts
+      resources :accounts, only: [:index, :new, :create, :show, :edit, :update] do
+        post :seed, on: :member
+      end
       resources :users, only: [:index, :new, :create, :show, :edit, :update]
       resources :access_tokens, only: [:index, :show]
       resources :installation_configs, only: [:index, :new, :create, :show, :edit, :update]

db/seeds.rb

@@ -11,6 +11,12 @@ end
 ## Seeds for Local Development
 unless Rails.env.production?
 
+  # Enables creating additional accounts from dashboard
+  installation_config = InstallationConfig.find_by(name: 'CREATE_NEW_ACCOUNT_FROM_DASHBOARD')
+  installation_config.value = true
+  installation_config.save!
+  GlobalConfig.clear_cache
+
   account = Account.create!(
     name: 'Acme Inc'
   )
@@ -35,12 +41,6 @@ unless Rails.env.production?
     role: :administrator
   )
 
-  # Enables creating additional accounts from dashboard
-  installation_config = InstallationConfig.find_by(name: 'CREATE_NEW_ACCOUNT_FROM_DASHBOARD')
-  installation_config.value = true
-  installation_config.save!
-  GlobalConfig.clear_cache
-
   web_widget = Channel::WebWidget.create!(account: account, website_url: 'https://acme.inc')
 
   inbox = Inbox.create!(channel: web_widget, account: account, name: 'Acme Support')

lib/seeders/account_seeder.rb

@@ -1,89 +1,105 @@
-## Class to generate sample data for a chatwoot test Account.
+## Class to generate sample data for a chatwoot test @Account.
 ############################################################
 ### Usage #####
 #
 #   # Seed an account with all data types in this class
-#   Seeders::AccountSeeder.new(account: account).seed!
+#   Seeders::AccountSeeder.new(account: @Account.find(1)).perform!
 #
-#   # When you want to seed only a specific type of data
-#   Seeders::AccountSeeder.new(account: account).seed_canned_responses
-#   # Seed specific number of objects
-#   Seeders::AccountSeeder.new(account: account).seed_canned_responses(count: 10)
 #
 ############################################################
 
 class Seeders::AccountSeeder
-  pattr_initialize [:account!]
+  def initialize(account:)
+    raise 'Account Seeding is not allowed in production.' if Rails.env.production?
 
-  def seed!
+    @account_data = HashWithIndifferentAccess.new(YAML.safe_load(File.read(Rails.root.join('lib/seeders/seed_data.yml'))))
+    @account = account
+  end
+
+  def perform!
+    set_up_account
+    seed_teams
+    set_up_users
+    seed_labels
     seed_canned_responses
     seed_inboxes
+    seed_contacts
+  end
+
+  def set_up_account
+    @account.teams.destroy_all
+    @account.conversations.destroy_all
+    @account.labels.destroy_all
+    @account.inboxes.destroy_all
+    @account.contacts.destroy_all
+  end
+
+  def seed_teams
+    @account_data['teams'].each do |team_name|
+      @account.teams.create!(name: team_name)
+    end
+  end
+
+  def seed_labels
+    @account_data['labels'].each do |label|
+      @account.labels.create!(label)
+    end
+  end
+
+  def set_up_users
+    @account_data['users'].each do |user|
+      user_record = User.create_with(name: user['name'], password: 'Password1!.').find_or_create_by!(email: (user['email']).to_s)
+      user_record.skip_confirmation!
+      user_record.save!
+      Avatar::AvatarFromUrlJob.perform_later(user_record, "https://xsgames.co/randomusers/avatar.php?g=#{user['gender']}")
+      AccountUser.create_with(role: (user['role'] || 'agent')).find_or_create_by!(account_id: @account.id, user_id: user_record.id)
+      next if user['team'].blank?
+
+      add_user_to_teams(user: user_record, teams: user['team'])
+    end
+  end
+
+  def add_user_to_teams(user:, teams:)
+    teams.each do |team|
+      team_record = @account.teams.where('name LIKE ?', "%#{team.downcase}%").first if team.present?
+      TeamMember.find_or_create_by!(team_id: team_record.id, user_id: user.id) unless team_record.nil?
+    end
   end
 
   def seed_canned_responses(count: 50)
     count.times do
-      account.canned_responses.create(content: Faker::Quote.fortune_cookie, short_code: Faker::Alphanumeric.alpha(number: 10))
+      @account.canned_responses.create(content: Faker::Quote.fortune_cookie, short_code: Faker::Alphanumeric.alpha(number: 10))
+    end
+  end
+
+  def seed_contacts
+    @account_data['contacts'].each do |contact_data|
+      contact = @account.contacts.create!(contact_data.slice('name', 'email'))
+      Avatar::AvatarFromUrlJob.perform_later(contact, "https://xsgames.co/randomusers/avatar.php?g=#{contact_data['gender']}")
+      contact_data['conversations'].each do |conversation_data|
+        inbox = @account.inboxes.find_by(channel_type: conversation_data['channel'])
+        contact_inbox = inbox.contact_inboxes.create!(contact: contact, source_id: (conversation_data['source_id'] || SecureRandom.hex))
+        create_conversation(contact_inbox: contact_inbox, conversation_data: conversation_data)
+      end
+    end
+  end
+
+  def create_conversation(contact_inbox:, conversation_data:)
+    assignee = User.find_by(email: conversation_data['assignee']) if conversation_data['assignee'].present?
+    conversation = contact_inbox.conversations.create!(account: contact_inbox.inbox.account, contact: contact_inbox.contact,
+                                                       inbox: contact_inbox.inbox, assignee: assignee)
+    create_messages(conversation: conversation, messages: conversation_data['messages'])
+  end
+
+  def create_messages(conversation:, messages:)
+    messages.each do |message_data|
+      sender = User.find_by(email: message_data['sender']) if message_data['sender'].present?
+      conversation.messages.create!(message_data.slice('content', 'message_type').merge(account: conversation.inbox.account, sender: sender,
+                                                                                        inbox: conversation.inbox))
     end
   end
 
   def seed_inboxes
-    seed_website_inbox
+    Seeders::InboxSeeder.new(account: @account, company_data: @account_data[:company]).perform!
-    seed_facebook_inbox
-    seed_twitter_inbox
-    seed_whatsapp_inbox
-    seed_sms_inbox
-    seed_email_inbox
-    seed_api_inbox
-    seed_telegram_inbox
-    seed_line_inbox
-  end
-
-  def seed_website_inbox
-    channel = Channel::WebWidget.create!(account: account, website_url: 'https://acme.inc')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Website')
-  end
-
-  def seed_facebook_inbox
-    channel = Channel::FacebookPage.create!(account: account, user_access_token: 'test', page_access_token: 'test', page_id: 'test')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Facebook')
-  end
-
-  def seed_twitter_inbox
-    channel = Channel::TwitterProfile.create!(account: account, twitter_access_token: 'test', twitter_access_token_secret: 'test', profile_id: '123')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Twitter')
-  end
-
-  def seed_whatsapp_inbox
-    channel = Channel::Whatsapp.create!(account: account, phone_number: '+123456789')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Whatsapp')
-  end
-
-  def seed_sms_inbox
-    channel = Channel::Sms.create!(account: account, phone_number: '+123456789')
-    Inbox.create!(channel: channel, account: account, name: 'Acme SMS')
-  end
-
-  def seed_email_inbox
-    channel = Channel::Email.create!(account: account, email: 'test@acme.inc', forward_to_email: 'test_fwd@acme.inc')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Email')
-  end
-
-  def seed_api_inbox
-    channel = Channel::Api.create!(account: account)
-    Inbox.create!(channel: channel, account: account, name: 'Acme API')
-  end
-
-  def seed_telegram_inbox
-    # rubocop:disable Rails/SkipsModelValidations
-    Channel::Telegram.insert({ account_id: account.id, bot_name: 'Acme', bot_token: 'test', created_at: Time.now.utc, updated_at: Time.now.utc },
-                             returning: %w[id])
-    channel = Channel::Telegram.find_by(bot_token: 'test')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Telegram')
-    # rubocop:enable Rails/SkipsModelValidations
-  end
-
-  def seed_line_inbox
-    channel = Channel::Line.create!(account: account, line_channel_id: 'test', line_channel_secret: 'test', line_channel_token: 'test')
-    Inbox.create!(channel: channel, account: account, name: 'Acme Line')
   end
 end

lib/seeders/inbox_seeder.rb

@@ -0,0 +1,105 @@
+## Class to generate sample inboxes for a chatwoot test @Account.
+############################################################
+### Usage #####
+#
+#   # Seed an account with all data types in this class
+#   Seeders::InboxSeeder.new(account: @Account.find(1), company_data:  {name: 'PaperLayer', doamin: 'paperlayer.test'}).perform!
+#
+#
+############################################################
+
+class Seeders::InboxSeeder
+  def initialize(account:, company_data:)
+    raise 'Inbox Seeding is not allowed in production.' if Rails.env.production?
+
+    @account = account
+    @company_data = company_data
+  end
+
+  def perform!
+    seed_website_inbox
+    seed_facebook_inbox
+    seed_twitter_inbox
+    seed_whatsapp_inbox
+    seed_sms_inbox
+    seed_email_inbox
+    seed_api_inbox
+    seed_telegram_inbox
+    seed_line_inbox
+  end
+
+  def seed_website_inbox
+    channel = Channel::WebWidget.create!(account: @account, website_url: "https://#{@company_data['domain']}")
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Website")
+  end
+
+  def seed_facebook_inbox
+    channel = Channel::FacebookPage.create!(account: @account, user_access_token: SecureRandom.hex, page_access_token: SecureRandom.hex,
+                                            page_id: SecureRandom.hex)
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Facebook")
+  end
+
+  def seed_twitter_inbox
+    channel = Channel::TwitterProfile.create!(account: @account, twitter_access_token: SecureRandom.hex,
+                                              twitter_access_token_secret: SecureRandom.hex, profile_id: '123')
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Twitter")
+  end
+
+  def seed_whatsapp_inbox
+    # rubocop:disable Rails/SkipsModelValidations
+    Channel::Whatsapp.insert(
+      {
+        account_id: @account.id,
+        phone_number: Faker::PhoneNumber.cell_phone_in_e164,
+        created_at: Time.now.utc,
+        updated_at: Time.now.utc
+      },
+      returning: %w[id]
+    )
+    # rubocop:enable Rails/SkipsModelValidations
+
+    channel = Channel::Whatsapp.find_by(account_id: @account.id)
+
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Whatsapp")
+  end
+
+  def seed_sms_inbox
+    channel = Channel::Sms.create!(account: @account, phone_number: Faker::PhoneNumber.cell_phone_in_e164)
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Mobile")
+  end
+
+  def seed_email_inbox
+    channel = Channel::Email.create!(account: @account, email: "test#{SecureRandom.hex}@#{@company_data['domain']}",
+                                     forward_to_email: "test_fwd#{SecureRandom.hex}@#{@company_data['domain']}")
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Email")
+  end
+
+  def seed_api_inbox
+    channel = Channel::Api.create!(account: @account)
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} API")
+  end
+
+  def seed_telegram_inbox
+    # rubocop:disable Rails/SkipsModelValidations
+    bot_token = SecureRandom.hex
+    Channel::Telegram.insert(
+      {
+        account_id: @account.id,
+        bot_name: (@company_data['name']).to_s,
+        bot_token: bot_token,
+        created_at: Time.now.utc,
+        updated_at: Time.now.utc
+      },
+      returning: %w[id]
+    )
+    channel = Channel::Telegram.find_by(bot_token: bot_token)
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Telegram")
+    # rubocop:enable Rails/SkipsModelValidations
+  end
+
+  def seed_line_inbox
+    channel = Channel::Line.create!(account: @account, line_channel_id: SecureRandom.hex, line_channel_secret: SecureRandom.hex,
+                                    line_channel_token: SecureRandom.hex)
+    Inbox.create!(channel: channel, account: @account, name: "#{@company_data['name']} Line")
+  end
+end

lib/seeders/seed_data.yml

@@ -0,0 +1,367 @@
+company: 
+  name: 'PaperLayer'
+  domain: 'paperlayer.test'
+users:
+  - name: 'Michael Scott'
+    gender: male
+    email: 'michale@paperlayer.test'
+    team: 
+      - 'sales'
+      - 'management'
+      - 'administration'
+      - 'warehouse'
+    role: 'administrator'
+  - name: 'David Wallace'
+    gender: male
+    email: 'david@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Deangelo Vickers'
+    gender: male
+    email: 'deangelo@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Jo Bennett'
+    gender: female
+    email: 'jo@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Josh Porter'
+    gender: male
+    email: 'josh@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Charles Miner'
+    gender: male
+    email: 'charles@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Ed Truck'
+    gender: male
+    email: 'ed@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Dan Gore'
+    gender: male
+    email: 'dan@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Craig D'
+    gender: male
+    email: 'craig@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Troy Underbridge'
+    gender: male
+    email: 'troy@paperlayer.test'
+    team: 
+      - 'Management' 
+  - name: 'Karen Filippelli'
+    gender: female
+    email: 'karn@paperlayer.test'
+    team: 
+      - 'Sales'
+  - name: 'Danny Cordray'
+    gender: female
+    email: 'danny@paperlayer.test'
+    team: 
+      - 'Sales'
+  - name: 'Ben Nugent'
+    gender: male
+    email: 'ben@paperlayer.test'
+    team: 
+      - 'Sales'
+  - name: 'Todd Packer'
+    gender: male
+    email: 'todd@paperlayer.test'
+    team: 
+      - 'Sales'
+  - name: 'Cathy Simms'
+    gender: female
+    email: 'cathy@paperlayer.test'
+    team: 
+      - 'Administration'
+  - name: 'Hunter Jo'
+    gender: male
+    email: 'hunter@paperlayer.test'
+    team: 
+      - 'Administration'
+  - name: 'Rolando Silva'
+    gender: male
+    email: 'rolando@paperlayer.test'
+    team: 
+      - 'Administration'
+  - name: 'Stephanie Wilson'
+    gender: female
+    email: 'stephanie@paperlayer.test'
+    team: 
+      - 'Administration'
+  - name: 'Jordan Garfield'
+    gender: male
+    email: 'jorodan@paperlayer.test'
+    team: 
+      - 'Administration'
+  - name: 'Ronni Carlo'
+    gender: male
+    email: 'ronni@paperlayer.test'
+    team: 
+      - 'Administration'
+  - name: 'Lonny Collins'
+    gender: female
+    email: 'lonny@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Madge Madsen'
+    gender: female
+    email: 'madge@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Glenn Max'
+    gender: female
+    email: 'glenn@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Jerry DiCanio'
+    gender: male
+    email: 'jerry@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Phillip Martin'
+    gender: male
+    email: 'phillip@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Michael Josh'
+    gender: male
+    email: 'michale_josh@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Matt Hudson'
+    gender: male
+    email: 'matt@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Gideon'
+    gender: male
+    email: 'gideon@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Bruce'
+    gender: male
+    email: 'bruce@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Frank'
+    gender: male
+    email: 'frank@paperlayer.test'
+    team: 
+      - 'Warehouse'
+  - name: 'Louanne Kelley' 
+    gender: female
+    email: 'louanne@paperlayer.test'
+  - name: 'Devon White' 
+    gender: male
+    email: 'devon@paperlayer.test'
+  - name: 'Kendall' 
+    gender: male
+    email: 'kendall@paperlayer.test'
+  - email: 'sadiq@paperlayer.test'
+    name: 'Sadiq' 
+    gender: male
+teams: 
+  - '💰 Sales'
+  - '💼 Management'
+  - '👩‍💼 Administration'
+  - '🚛 Warehouse'
+labels:
+    - title: 'billing'
+      color: '#28AD21'
+      show_on_sidebar: true
+    - title: 'software'
+      color: '#8F6EF2'
+      show_on_sidebar: true
+    - title: 'delivery'
+      color: '#A2FDD5'
+      show_on_sidebar: true
+    - title: 'ops-handover'
+      color: '#A53326' 
+      show_on_sidebar: true
+    - title: 'premium-customer'
+      color: '#6FD4EF'
+      show_on_sidebar: true
+    - title: 'lead'
+      color: '#F161C8'
+      show_on_sidebar: true 
+contacts: 
+    - name: "Lorrie Trosdall"
+      email: "ltrosdall0@bravesites.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::WebWidget
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Tiffanie Cloughton"
+      email: "tcloughton1@newyorker.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::FacebookPage
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Melonie Keatch"
+      email: "mkeatch2@reuters.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::TwitterProfile
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Olin Canniffe"
+      email: "ocanniffe3@feedburner.test"
+      gender: 'male'
+      conversations:
+        - channel: Channel::Whatsapp
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Viviene Corp"
+      email: "vcorp4@instagram.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::Sms
+          source_id: "+1234567"
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Drake Pittway"
+      email: "dpittway5@chron.test"
+      gender: 'male'
+      conversations:
+        - channel: Channel::Line
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Klaus Crawley"
+      email: "kcrawley6@narod.ru"
+      gender: 'male'
+      conversations:
+        - channel: Channel::WebWidget
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Bing Cusworth"
+      email: "bcusworth7@arstechnica.test"
+      gender: 'male'
+      conversations:
+        - channel: Channel::TwitterProfile
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Claus Jira"
+      email: "cjira8@comcast.net"
+      gender: 'male'
+      conversations:
+        - channel: Channel::Whatsapp
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Quent Dalliston"
+      email: "qdalliston9@zimbio.test"
+      gender: 'male'
+      conversations:
+        - channel: Channel::Whatsapp
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Coreen Mewett"
+      email: "cmewetta@home.pl"
+      gender: 'female'
+      conversations:
+        - channel: Channel::FacebookPage
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Benyamin Janeway"
+      email: "bjanewayb@ustream.tv"
+      gender: 'male'
+      conversations:
+        - channel: Channel::Line
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Cordell Dalinder"
+      email: "cdalinderc@msn.test"
+      gender: 'male'
+      conversations:
+        - channel: Channel::Email
+          source_id: "cdalinderc@msn.test"
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Merrile Petruk"
+      email: "mpetrukd@wunderground.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::Email
+          source_id: "mpetrukd@wunderground.test"
+          messages: 
+            - message_type: incoming
+              content: hello world
+    - name: "Nathaniel Vannuchi"
+      email: "nvannuchie@photobucket.test"
+      gender: 'male'
+      conversations:
+        - channel: Channel::FacebookPage
+          messages: 
+            - message_type: incoming
+              content: "Hey there,I need some help with billing, my card is not working on the website."
+    - name: "Olia Olenchenko"
+      email: "oolenchenkof@bluehost.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::WebWidget
+          assignee: michael_scott@paperlayer.test
+          messages: 
+            - message_type: incoming
+              content: "Billing section is not working, it throws some error."
+    - name: "Elisabeth Derington"
+      email: "ederingtong@printfriendly.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::Whatsapp
+          messages: 
+            - message_type: incoming
+              content: "Hey \n I didn't get the product delivered, but it shows it is delivered to my address. Please check"
+    - name: "Willy Castelot"
+      email: "wcasteloth@exblog.jp"
+      gender: 'male'
+      conversations:
+        - channel: Channel::WebWidget
+          messages: 
+            - message_type: incoming
+              content: "Hey there, \n I need some help with the product, my button is not working on the website."
+    - name: "Ophelia Folkard"
+      email: "ofolkardi@taobao.test"
+      gender: 'female'
+      conversations:
+        - channel: Channel::WebWidget
+          assignee: michael_scott@paperlayer.test
+          messages: 
+            - message_type: incoming
+              content: "Hey, \n My card is not working on your website. Please help"
+    - name: "Candice Matherson"
+      email: "cmathersonj@va.gov"
+      gender: 'female'
+      conversations:
+        - channel: Channel::Email
+          source_id: "cmathersonj@va.gov"
+          assignee: michael_scott@paperlayer.test
+          messages: 
+            - message_type: incoming
+              content: "Hey, \n I'm looking for some help to figure out if it is the right product for me."
+            - message_type: outgoing
+              content: Welcome to PaperLayer. Our Team will be getting back you shortly.
+            - message_type: outgoing
+              content: How may i help you ?
+              sender: michael_scott@paperlayer.test