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feat: Show the CSAT response to the agent (#2511)

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Pranav Raj S 2021-06-25 13:37:51 +05:30 • committed by GitHub
parent b769fc87d0
commit bd1b17baf3
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6 changed files with 74 additions and 12 deletions
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48
app/javascript/dashboard/components/widgets/conversation/helpers/botMessageContentHelper.js
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@ -1,4 +1,6 @@
const generateInputSelectContent = (contentType, contentAttributes) => {
import { CSAT_RATINGS } from '../../../../../shared/constants/messages';
const generateInputSelectContent = contentAttributes => {
const { submitted_values: submittedValues = [] } = contentAttributes;
const [selectedOption] = submittedValues;
@ -8,7 +10,7 @@ const generateInputSelectContent = (contentType, contentAttributes) => {
return '';
};
const generateInputEmailContent = (contentType, contentAttributes) => {
const generateInputEmailContent = contentAttributes => {
const { submitted_email: submittedEmail = '' } = contentAttributes;
if (submittedEmail) {
return `<strong>${submittedEmail}</strong>`;
@ -16,11 +18,7 @@ const generateInputEmailContent = (contentType, contentAttributes) => {
return '';
};
const generateFormContent = (
contentType,
contentAttributes,
noResponseText
) => {
const generateFormContent = (contentAttributes, { noResponseText }) => {
const { items, submitted_values: submittedValues = [] } = contentAttributes;
if (submittedValues.length) {
const submittedObject = submittedValues.reduce((acc, keyValuePair) => {
@ -38,20 +36,52 @@ const generateFormContent = (
return '';
};
const generateCSATContent = (
contentAttributes,
{ ratingTitle, feedbackTitle }
) => {
const {
submitted_values: { csat_survey_response: surveyResponse = {} } = {},
} = contentAttributes;
const { rating, feedback } = surveyResponse || {};
let messageContent = '';
if (rating) {
const [ratingObject = {}] = CSAT_RATINGS.filter(
csatRating => csatRating.value === rating
);
messageContent += `<div><strong>${ratingTitle}</strong></div>`;
messageContent += `<p>${ratingObject.emoji}</p>`;
}
if (feedback) {
messageContent += `<div><strong>${feedbackTitle}</strong></div>`;
messageContent += `<p>${feedback}</p>`;
}
return messageContent;
};
export const generateBotMessageContent = (
contentType,
contentAttributes,
noResponseText = 'No response'
{
noResponseText = 'No response',
csat: { ratingTitle = 'Rating', feedbackTitle = 'Feedback' } = {},
} = {}
) => {
const contentTypeMethods = {
input_select: generateInputSelectContent,
input_email: generateInputEmailContent,
form: generateFormContent,
input_csat: generateCSATContent,
};
const contentTypeMethod = contentTypeMethods[contentType];
if (contentTypeMethod && typeof contentTypeMethod === 'function') {
return contentTypeMethod(contentType, contentAttributes, noResponseText);
return contentTypeMethod(contentAttributes, {
noResponseText,
ratingTitle,
feedbackTitle,
});
}
return '';
};