diff --git a/app/assets/stylesheets/administrate/utilities/_variables.scss b/app/assets/stylesheets/administrate/utilities/_variables.scss
index c46326612..db8d1a302 100644
--- a/app/assets/stylesheets/administrate/utilities/_variables.scss
+++ b/app/assets/stylesheets/administrate/utilities/_variables.scss
@@ -43,7 +43,7 @@ $woot-logo-padding: $space-large $space-two;
 // Colors
 $color-woot: #1f93ff;
 $color-gray: #6e6f73;
-$color-light-gray: #999a9b;
+$color-light-gray: #747677;
 $color-border: #e0e6ed;
 $color-border-light: #f0f4f5;
 $color-background: #f4f6fb;
diff --git a/app/javascript/sdk/IFrameHelper.js b/app/javascript/sdk/IFrameHelper.js
index ec00e0280..5fcf215c0 100644
--- a/app/javascript/sdk/IFrameHelper.js
+++ b/app/javascript/sdk/IFrameHelper.js
@@ -142,6 +142,7 @@ export const IFrameHelper = {
     },
 
     onBubbleToggle: isOpen => {
+      IFrameHelper.sendMessage('toggle-open', { isOpen });
       if (!isOpen) {
         IFrameHelper.events.resetUnreadMode();
       } else {
@@ -194,6 +195,10 @@ export const IFrameHelper = {
       const holderEl = document.querySelector('.woot-widget-holder');
       removeClass(holderEl, 'has-unread-view');
     },
+
+    closeChat: () => {
+      onBubbleClick({ toggleValue: false });
+    },
   },
   pushEvent: eventName => {
     IFrameHelper.sendMessage('push-event', { eventName });
diff --git a/app/javascript/sdk/bubbleHelpers.js b/app/javascript/sdk/bubbleHelpers.js
index fe7b7c078..101f76b5c 100644
--- a/app/javascript/sdk/bubbleHelpers.js
+++ b/app/javascript/sdk/bubbleHelpers.js
@@ -9,8 +9,8 @@ export const body = document.getElementsByTagName('body')[0];
 export const widgetHolder = document.createElement('div');
 
 export const bubbleHolder = document.createElement('div');
-export const chatBubble = document.createElement('div');
-export const closeBubble = document.createElement('div');
+export const chatBubble = document.createElement('button');
+export const closeBubble = document.createElement('button');
 export const notificationBubble = document.createElement('span');
 
 export const getBubbleView = type =>
@@ -64,6 +64,10 @@ export const onBubbleClick = (props = {}) => {
     toggleClass(closeBubble, 'woot--hide');
     toggleClass(widgetHolder, 'woot--hide');
     IFrameHelper.events.onBubbleToggle(newIsOpen);
+
+    if (!newIsOpen) {
+      chatBubble.focus();
+    }
   }
 };
 
diff --git a/app/javascript/sdk/sdk.js b/app/javascript/sdk/sdk.js
index b5713288a..324b5a835 100644
--- a/app/javascript/sdk/sdk.js
+++ b/app/javascript/sdk/sdk.js
@@ -25,7 +25,9 @@ export const SDK_CSS = `.woot-widget-holder {
 .woot-widget-bubble {
   background: #1f93ff;
   border-radius: 100px !important;
+  border-width: 0px;
   bottom: 20px;
+  padding: 0px;
   box-shadow: 0 8px 24px rgba(0, 0, 0, .16) !important;
   cursor: pointer;
   height: 64px !important;
@@ -40,6 +42,7 @@ export const SDK_CSS = `.woot-widget-holder {
   display: flex;
   height: 48px !important;
   width: auto !important;
+  align-items: center;
 }
 
 .woot-widget-bubble.woot-widget--expanded div {
diff --git a/app/javascript/widget/App.vue b/app/javascript/widget/App.vue
index 659082c18..e4c3ba1a2 100755
--- a/app/javascript/widget/App.vue
+++ b/app/javascript/widget/App.vue
@@ -12,7 +12,7 @@
 </template>
 
 <script>
-import { mapGetters, mapActions } from 'vuex';
+import { mapGetters, mapActions, mapMutations } from 'vuex';
 import { setHeader } from 'widget/helpers/axios';
 import { IFrameHelper, RNHelper } from 'widget/helpers/utils';
 import Router from './views/Router';
@@ -97,6 +97,7 @@ export default {
     ...mapActions('conversation', ['fetchOldConversations', 'setUserLastSeen']),
     ...mapActions('campaign', ['initCampaigns', 'executeCampaign']),
     ...mapActions('agent', ['fetchAvailableAgents']),
+    ...mapMutations('events', ['toggleOpen']),
     scrollConversationToBottom() {
       const container = this.$el.querySelector('.conversation-wrap');
       container.scrollTop = container.scrollHeight;
@@ -249,6 +250,8 @@ export default {
         } else if (message.event === 'unset-unread-view') {
           this.showUnreadView = false;
           this.showCampaignView = false;
+        } else if (message.event === 'toggle-open') {
+          this.toggleOpen();
         }
       });
     },
diff --git a/app/javascript/widget/assets/scss/_mixins.scss b/app/javascript/widget/assets/scss/_mixins.scss
index 34f8bdc5d..776d70391 100755
--- a/app/javascript/widget/assets/scss/_mixins.scss
+++ b/app/javascript/widget/assets/scss/_mixins.scss
@@ -74,3 +74,8 @@ $color-shadow-outline: rgba(66, 153, 225, 0.5);
 @mixin shadow-none {
   box-shadow: none;
 }
+
+@mixin button-size {
+  min-height: $space-large;
+  min-width: $space-large;
+}
diff --git a/app/javascript/widget/components/ChatAttachment.vue b/app/javascript/widget/components/ChatAttachment.vue
index 3a8dc1950..998b1745b 100755
--- a/app/javascript/widget/components/ChatAttachment.vue
+++ b/app/javascript/widget/components/ChatAttachment.vue
@@ -68,13 +68,19 @@ export default {
 </script>
 <style scoped lang="scss">
 @import '~widget/assets/scss/variables.scss';
+@import '~widget/assets/scss/mixins.scss';
 
 .attachment-button {
+  @include button-size;
+
   background: transparent;
   border: 0;
   cursor: pointer;
   position: relative;
   width: 20px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
 
   i {
     font-size: $font-size-large;
diff --git a/app/javascript/widget/components/ChatFooter.vue b/app/javascript/widget/components/ChatFooter.vue
index 3deaf06db..58538d0c6 100755
--- a/app/javascript/widget/components/ChatFooter.vue
+++ b/app/javascript/widget/components/ChatFooter.vue
@@ -124,7 +124,6 @@ export default {
 .footer {
   background: $color-white;
   box-sizing: border-box;
-  padding: $space-small $space-slab;
   width: 100%;
   border-radius: 7px;
   @include shadow-big;
diff --git a/app/javascript/widget/components/ChatInputWrap.vue b/app/javascript/widget/components/ChatInputWrap.vue
index 6c41630eb..f39cf2194 100755
--- a/app/javascript/widget/components/ChatInputWrap.vue
+++ b/app/javascript/widget/components/ChatInputWrap.vue
@@ -1,27 +1,42 @@
 <template>
-  <div class="chat-message--input">
+  <div
+    class="chat-message--input"
+    :class="{ 'is-focused': isFocused }"
+    @keydown.esc="hideEmojiPicker"
+  >
     <resizable-text-area
+      id="chat-input"
+      ref="chatInput"
       v-model="userInput"
+      :aria-label="$t('CHAT_PLACEHOLDER')"
       :placeholder="$t('CHAT_PLACEHOLDER')"
       class="form-input user-message-input"
       @typing-off="onTypingOff"
       @typing-on="onTypingOn"
+      @focus="onFocus"
+      @blur="onBlur"
     />
     <div class="button-wrap">
       <chat-attachment-button
         v-if="showAttachment"
         :on-attach="onSendAttachment"
       />
+      <button
+        v-if="hasEmojiPickerEnabled"
+        class="emoji-toggle"
+        aria-label="Emoji picker"
+        @click="toggleEmojiPicker()"
+      >
+        <i
+          class="icon ion-happy-outline"
+          :class="{ active: showEmojiPicker }"
+        />
+      </button>
       <emoji-input
         v-if="showEmojiPicker"
         v-on-clickaway="hideEmojiPicker"
         :on-click="emojiOnClick"
-      />
-      <i
-        v-if="hasEmojiPickerEnabled"
-        class="emoji-toggle icon ion-happy-outline"
-        :class="{ active: showEmojiPicker }"
-        @click="toggleEmojiPicker()"
+        @keydown.esc="hideEmojiPicker"
       />
       <chat-send-button
         v-if="showSendButton"
@@ -65,6 +80,7 @@ export default {
     return {
       userInput: '',
       showEmojiPicker: false,
+      isFocused: false,
     };
   },
 
@@ -78,21 +94,40 @@ export default {
     showSendButton() {
       return this.userInput.length > 0;
     },
+    isOpen() {
+      return this.$store.state.events.isOpen;
+    },
+  },
+  watch: {
+    isOpen(isOpen) {
+      if (isOpen) {
+        this.focusInput();
+      }
+    },
   },
-
   destroyed() {
     document.removeEventListener('keypress', this.handleEnterKeyPress);
   },
   mounted() {
     document.addEventListener('keypress', this.handleEnterKeyPress);
+    if (this.isOpen) {
+      this.focusInput();
+    }
   },
 
   methods: {
+    onBlur() {
+      this.isFocused = false;
+    },
+    onFocus() {
+      this.isFocused = true;
+    },
     handleButtonClick() {
       if (this.userInput && this.userInput.trim()) {
         this.onSendMessage(this.userInput);
       }
       this.userInput = '';
+      this.focusInput();
     },
     handleEnterKeyPress(e) {
       if (e.keyCode === 13 && !e.shiftKey) {
@@ -103,8 +138,9 @@ export default {
     toggleEmojiPicker() {
       this.showEmojiPicker = !this.showEmojiPicker;
     },
-    hideEmojiPicker() {
+    hideEmojiPicker(e) {
       if (this.showEmojiPicker) {
+        e.stopPropagation();
         this.toggleEmojiPicker();
       }
     },
@@ -120,22 +156,33 @@ export default {
     toggleTyping(typingStatus) {
       this.$store.dispatch('conversation/toggleUserTyping', { typingStatus });
     },
+    focusInput() {
+      this.$refs.chatInput.focus();
+    },
   },
 };
 </script>
 
 <style scoped lang="scss">
 @import '~widget/assets/scss/variables.scss';
+@import '~widget/assets/scss/mixins.scss';
 
 .chat-message--input {
   align-items: center;
   display: flex;
+  padding: 0 $space-small 0 $space-slab;
+  border-radius: 7px;
+
+  &.is-focused {
+    box-shadow: 0 0 0 1px $color-woot, 0 0 2px 3px $color-primary-light;
+  }
 }
 
 .emoji-toggle {
+  @include button-size;
+
   font-size: $font-size-large;
   color: $color-gray;
-  padding-right: $space-smaller;
   cursor: pointer;
 }
 
@@ -143,13 +190,10 @@ export default {
   right: $space-one;
 }
 
-.file-uploads {
-  margin-right: $space-small;
-}
-
 .button-wrap {
   display: flex;
   align-items: center;
+  padding-left: $space-small;
 }
 
 .user-message-input {
@@ -158,6 +202,9 @@ export default {
   min-height: $space-large;
   max-height: 2.4 * $space-mega;
   resize: none;
+  padding: 0;
   padding-top: $space-small;
+  margin-top: $space-small;
+  margin-bottom: $space-small;
 }
 </style>
diff --git a/app/javascript/widget/store/modules/events.js b/app/javascript/widget/store/modules/events.js
index 3fa38147d..16ffba869 100644
--- a/app/javascript/widget/store/modules/events.js
+++ b/app/javascript/widget/store/modules/events.js
@@ -1,5 +1,9 @@
 import events from 'widget/api/events';
 
+const state = {
+  isOpen: false,
+}
+
 const actions = {
   create: async (_, { name }) => {
     try {
@@ -10,10 +14,16 @@ const actions = {
   },
 };
 
+const mutations = {
+  toggleOpen($state) {
+    $state.isOpen = !$state.isOpen;
+  }
+};
+
 export default {
   namespaced: true,
-  state: {},
+  state,
   getters: {},
   actions,
-  mutations: {},
+  mutations,
 };
diff --git a/app/javascript/widget/views/Home.vue b/app/javascript/widget/views/Home.vue
index 1e46f6a21..adb8f137d 100755
--- a/app/javascript/widget/views/Home.vue
+++ b/app/javascript/widget/views/Home.vue
@@ -5,7 +5,7 @@
   >
     <spinner size="" />
   </div>
-  <div v-else class="home">
+  <div v-else class="home" @keydown.esc="closeChat">
     <div
       class="header-wrap bg-white"
       :class="{ expanded: !isHeaderCollapsed, collapsed: isHeaderCollapsed }"
@@ -74,6 +74,7 @@ import ChatFooter from 'widget/components/ChatFooter.vue';
 import ChatHeaderExpanded from 'widget/components/ChatHeaderExpanded.vue';
 import ChatHeader from 'widget/components/ChatHeader.vue';
 import ConversationWrap from 'widget/components/ConversationWrap.vue';
+import { IFrameHelper } from 'widget/helpers/utils';
 import configMixin from '../mixins/configMixin';
 import TeamAvailability from 'widget/components/TeamAvailability';
 import Spinner from 'shared/components/Spinner.vue';
@@ -166,6 +167,9 @@ export default {
     startConversation() {
       this.isOnCollapsedView = !this.isOnCollapsedView;
     },
+    closeChat() {
+      IFrameHelper.sendMessage({ event: 'closeChat' });
+    },
   },
 };
 </script>
@@ -227,7 +231,7 @@ export default {
   }
 
   .input-wrap {
-    padding: 0 $space-normal;
+    padding: 0 $space-two;
   }
 }
 </style>