diff --git a/app/mailers/conversation_reply_mailer.rb b/app/mailers/conversation_reply_mailer.rb
index 4b41d81db..0b0b75669 100644
--- a/app/mailers/conversation_reply_mailer.rb
+++ b/app/mailers/conversation_reply_mailer.rb
@@ -9,8 +9,8 @@ class ConversationReplyMailer < ApplicationMailer
     @contact = @conversation.contact
     @agent = @conversation.assignee
 
-    recap_messages = @conversation.messages.where('created_at < ?', message_queued_time).order(created_at: :asc).last(10)
-    new_messages = @conversation.messages.where('created_at >= ?', message_queued_time)
+    recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10)
+    new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time)
 
     @messages = recap_messages + new_messages
     @messages = @messages.select(&:reportable?)
diff --git a/app/models/message.rb b/app/models/message.rb
index 99572a751..47ea8c425 100644
--- a/app/models/message.rb
+++ b/app/models/message.rb
@@ -59,7 +59,7 @@ class Message < ApplicationRecord
 
   # .succ is a hack to avoid https://makandracards.com/makandra/1057-why-two-ruby-time-objects-are-not-equal-although-they-appear-to-be
   scope :unread_since, ->(datetime) { where('EXTRACT(EPOCH FROM created_at) > (?)', datetime.to_i.succ) }
-  scope :chat, -> { where.not(message_type: :activity).where.not(private: true) }
+  scope :chat, -> { where.not(message_type: :activity).where(private: false) }
   default_scope { order(created_at: :asc) }
 
   belongs_to :account
diff --git a/spec/mailers/conversation_reply_mailer_spec.rb b/spec/mailers/conversation_reply_mailer_spec.rb
index f6d61a577..cb49dbe22 100644
--- a/spec/mailers/conversation_reply_mailer_spec.rb
+++ b/spec/mailers/conversation_reply_mailer_spec.rb
@@ -12,15 +12,31 @@ RSpec.describe ConversationReplyMailer, type: :mailer do
       allow(class_instance).to receive(:smtp_config_set_or_development?).and_return(true)
     end
 
-    context 'when custom domain and email is not enabled' do
+    context 'with all mails' do
       let(:conversation) { create(:conversation, assignee: agent) }
       let(:message) { create(:message, conversation: conversation) }
+      let(:private_message) { create(:message, content: 'This is a private message', conversation: conversation) }
       let(:mail) { described_class.reply_with_summary(message.conversation, Time.zone.now).deliver_now }
 
       it 'renders the subject' do
         expect(mail.subject).to eq("[##{message.conversation.display_id}] #{message.content.truncate(30)}")
       end
 
+      it 'not have private notes' do
+        # make the message private
+        private_message.private = true
+        private_message.save
+
+        expect(mail.body.decoded).not_to include(private_message.content)
+        expect(mail.body.decoded).to include(message.content)
+      end
+    end
+
+    context 'when custom domain and email is not enabled' do
+      let(:conversation) { create(:conversation, assignee: agent) }
+      let(:message) { create(:message, conversation: conversation) }
+      let(:mail) { described_class.reply_with_summary(message.conversation, Time.zone.now).deliver_now }
+
       it 'renders the receiver email' do
         expect(mail.to).to eq([message&.conversation&.contact&.email])
       end