fix: Custom attr filter on conversations (#5978)

app/services/filter_service.rb

@@ -3,12 +3,7 @@ require 'json'
 class FilterService
   ATTRIBUTE_MODEL = 'conversation_attribute'.freeze
   ATTRIBUTE_TYPES = {
-    date: 'date',
-    text: 'text',
-    number: 'numeric',
-    link: 'text',
-    list: 'text',
-    checkbox: 'boolean'
+    date: 'date', text: 'text', number: 'numeric', link: 'text', list: 'text', checkbox: 'boolean'
   }.with_indifferent_access
 
   def initialize(params, user)
@@ -60,7 +55,7 @@ class FilterService
   end
 
   def case_insensitive_values(query_hash)
-    if query_hash['custom_attribute_type'].present? && query_hash['values'][0].is_a?(String)
+    if @custom_attribute_type.present? && query_hash['values'][0].is_a?(String)
       string_filter_values(query_hash)
     else
       query_hash['values']
@@ -125,11 +120,13 @@ class FilterService
     query_operator = query_hash[:query_operator]
     table_name = attribute_model == 'conversation_attribute' ? 'conversations' : 'contacts'
 
-    if attribute_data_type == 'text'
+    query = if attribute_data_type == 'text'
               "  LOWER(#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} #{filter_operator_value} #{query_operator} "
             else
               "  (#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} #{filter_operator_value} #{query_operator} "
             end
+
+    query + not_in_custom_attr_query(table_name, query_hash, attribute_data_type)
   end
 
   def custom_attribute(attribute_key, account, custom_attribute_type)
@@ -140,6 +137,12 @@ class FilterService
     ).find_by(attribute_key: attribute_key)
   end
 
+  def not_in_custom_attr_query(table_name, query_hash, attribute_data_type)
+    return '' unless query_hash[:filter_operator] == 'not_equal_to'
+
+    " OR (#{table_name}.custom_attributes ->> '#{@attribute_key}')::#{attribute_data_type} IS NULL "
+  end
+
   def equals_to_filter_string(filter_operator, current_index)
     return  "IN (:value_#{current_index})" if filter_operator == 'equal_to'
 

spec/services/conversations/filter_service_spec.rb

@@ -86,6 +86,17 @@ describe ::Conversations::FilterService do
         expect(result.length).to be conversations.count
       end
 
+      it 'filter conversations by additional_attributes with NOT_IN filter' do
+        payload = [{ attribute_key: 'conversation_type', filter_operator: 'not_equal_to', values: 'platinum', query_operator: nil,
+                     custom_attribute_type: 'conversation_attribute' }.with_indifferent_access]
+        params[:payload] = payload
+        result = filter_service.new(params, user_1).perform
+        conversations = Conversation.where(
+          "custom_attributes ->> 'conversation_type' NOT IN (?) OR custom_attributes ->> 'conversation_type' IS NULL", ['platinum']
+        )
+        expect(result[:count][:all_count]).to be conversations.count
+      end
+
       it 'filter conversations by tags' do
         unassigned_conversation.update_labels('support')
         params[:payload] = [