feat: Ability to customize the online presence duration (#4385)
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module OnlineStatusTracker
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PRESENCE_DURATION = 20.seconds
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# NOTE: You can customise the environment variable to keep your agents/contacts as online for longer
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PRESENCE_DURATION = ENV.fetch('PRESENCE_DURATION', 20).to_i.seconds
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# presence : sorted set with timestamp as the score & object id as value
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