diff --git a/docs/deployment/production/heroku.md b/docs/deployment/production/heroku.md
index 16b4a3b80..6ad5328e4 100644
--- a/docs/deployment/production/heroku.md
+++ b/docs/deployment/production/heroku.md
@@ -20,3 +20,9 @@ Whenever a new version is out for chatwoot, you update your Heroku deployment th
 1. In the deploy tab, choose `Github` as the deployment option.
 2. Connect chatwoot repo to the app.
 3. Head over to the manual deploy option, choose `master` branch and hit deploy.
+
+### Known Limitations
+
+1. If you are on a free tier and you don’t access the application for a while Heroku will put your dynos to sleep. You can fix this by upgrading the dynos to paid tier.
+
+2. Heroku has an "ephemeral" hard disk. The files uploaded to Chatwoot would not persist after the application is restarted. By default, Chatwoot uses local disk as the upload destination. To overcome this problem, you will have to [configure a cloud storage](https://www.chatwoot.com/docs/configuring-cloud-storage).