Merge branch 'develop' into feat/custom-attrs-automations

app/finders/conversation_finder.rb

@@ -51,6 +51,7 @@ class ConversationFinder
     filter_by_team if @team
     filter_by_labels if params[:labels]
     filter_by_query if params[:q]
+    filter_by_reply_status
   end
 
   def set_inboxes
@@ -90,6 +91,10 @@ class ConversationFinder
     @conversations
   end
 
+  def filter_by_reply_status
+    @conversations = @conversations.where(first_reply_created_at: nil) if params[:reply_status] == 'unattended'
+  end
+
   def filter_by_query
     allowed_message_types = [Message.message_types[:incoming], Message.message_types[:outgoing]]
     @conversations = conversations.joins(:messages).where('messages.content ILIKE :search', search: "%#{params[:q]}%")

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "تقارير CSAT",
     "NO_RECORDS": "لا توجد ردود متوفرة على الدراسة الاستقصائية CSAT.",
+    "DOWNLOAD": "تحميل تقرير رضاء خدمة العملاء",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "اختر الوكلاء"

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -21,7 +21,7 @@
       },
       "MESSAGE_SIGNATURE_SECTION": {
         "TITLE": "Personal message signature",
-        "NOTE": "Create a personal message signature that would be added to all the messages you send from your email inbox. Use the rich content editor to create a highly personalised signature.",
+        "NOTE": "Create a personal message signature that would be added to all the messages you send from the platform. Use the rich content editor to create a highly personalised signature.",
         "BTN_TEXT": "Save message signature",
         "API_ERROR": "Couldn't save signature! Try again",
         "API_SUCCESS": "Signature saved successfully"

app/javascript/dashboard/i18n/locale/ca/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/cs/chatlist.json

@@ -7,7 +7,7 @@
       "404": "V této skupině nejsou žádné aktivní konverzace."
     },
     "TAB_HEADING": "Konverzace",
-    "MENTION_HEADING": "Mentions",
+    "MENTION_HEADING": "Zmínka",
     "SEARCH": {
       "INPUT": "Hledat lidi, chaty, Uložené odpovědi .."
     },
@@ -76,12 +76,12 @@
     "RECEIVED_VIA_EMAIL": "Obdrženo e-mailem",
     "VIEW_TWEET_IN_TWITTER": "Zobrazit tweet na Twitteru",
     "REPLY_TO_TWEET": "Odpovědět na tento tweet",
-    "LINK_TO_STORY": "Go to instagram story",
+    "LINK_TO_STORY": "Přejít na instagram příběh",
     "SENT": "Sent successfully",
     "NO_MESSAGES": "Žádné zprávy",
     "NO_CONTENT": "Žádný obsah k dispozici",
     "HIDE_QUOTED_TEXT": "Hide Quoted Text",
     "SHOW_QUOTED_TEXT": "Show Quoted Text",
-    "MESSAGE_READ": "Read"
+    "MESSAGE_READ": "Přečteno"
   }
 }

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -1,7 +1,7 @@
 {
   "CONVERSATION": {
     "404": "Vyberte prosím konverzaci z levého panelu",
-    "UNVERIFIED_SESSION": "The identity of this user is not verified",
+    "UNVERIFIED_SESSION": "Identita tohoto uživatele není ověřena",
     "NO_MESSAGE_1": "Ale ne! Vypadá to, že ve vaší schránce nejsou žádné zprávy od zákazníků.",
     "NO_MESSAGE_2": " pro odeslání zprávy na vaši stránku!",
     "NO_INBOX_1": "Hola! Zdá se, že jste ještě nepřidali žádné schránky.",
@@ -22,7 +22,7 @@
     "LOADING_CONVERSATIONS": "Načítání konverzací",
     "CANNOT_REPLY": "Nemůžete odpovědět z důvodu",
     "24_HOURS_WINDOW": "24 hodinové omezení okna",
-    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
+    "NOT_ASSIGNED_TO_YOU": "Tato konverzace vám není přiřazena. Chcete si přiřadit tuto konverzaci?",
     "ASSIGN_TO_ME": "Přiřadit mi",
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hodinové omezení okna",
@@ -32,7 +32,7 @@
     "DOWNLOAD": "Stáhnout",
     "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
     "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
-    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
+    "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
     "NO_RESPONSE": "Bez odpovědi",
     "RATING_TITLE": "Hodnocení",
     "FEEDBACK_TITLE": "Zpětná vazba",
@@ -43,12 +43,12 @@
       "OPEN": "Více",
       "CLOSE": "Zavřít",
       "DETAILS": "Podrobnosti",
-      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
-      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi"
     },
     "RESOLVE_DROPDOWN": {
-      "MARK_PENDING": "Mark as pending",
+      "MARK_PENDING": "Označit jako nevyřízené",
       "SNOOZE": {
         "TITLE": "Odložit do",
         "NEXT_REPLY": "Další odpověď",
@@ -57,13 +57,13 @@
       }
     },
     "FOOTER": {
-      "MESSAGE_SIGN_TOOLTIP": "Message signature",
+      "MESSAGE_SIGN_TOOLTIP": "Podpis zprávy",
-      "ENABLE_SIGN_TOOLTIP": "Enable signature",
+      "ENABLE_SIGN_TOOLTIP": "Povolit podpis",
-      "DISABLE_SIGN_TOOLTIP": "Disable signature",
+      "DISABLE_SIGN_TOOLTIP": "Zakázat podpis",
       "MSG_INPUT": "Shift + zadejte pro nový řádek. Začněte '/' pro výběr zrušené odpovědi.",
       "PRIVATE_MSG_INPUT": "Shift + zadejte pro nový řádek. Toto bude viditelné pouze pro agenty",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
-      "CLICK_HERE": "Click here to update"
+      "CLICK_HERE": "Klikněte zde pro aktualizaci"
     },
     "REPLYBOX": {
       "REPLY": "Odpověď",
@@ -77,7 +77,7 @@
       "TIP_AUDIORECORDER_ICON": "Record audio",
       "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
       "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
-      "ENTER_TO_SEND": "Enter to send",
+      "ENTER_TO_SEND": "Enterem odeslat",
       "DRAG_DROP": "Drag and drop here to attach",
       "START_AUDIO_RECORDING": "Start audio recording",
       "STOP_AUDIO_RECORDING": "Stop audio recording",
@@ -101,11 +101,11 @@
     "CHANGE_AGENT": "Konverzace pověřená osoba změněna",
     "CHANGE_TEAM": "Tým konverzace se změnil",
     "FILE_SIZE_LIMIT": "Soubor překračuje limit {MAXIMUM_FILE_UPLOAD_SIZE} přílohy",
-    "MESSAGE_ERROR": "Unable to send this message, please try again later",
+    "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
     "SENT_BY": "Odeslal:",
     "BOT": "Bot",
-    "SEND_FAILED": "Couldn't send message! Try again",
+    "SEND_FAILED": "Odeslání zprávy se nezdařilo! Zkuste to znovu",
-    "TRY_AGAIN": "retry",
+    "TRY_AGAIN": "opakovat",
     "ASSIGNMENT": {
       "SELECT_AGENT": "Vybrat agenta",
       "REMOVE": "Odebrat",
@@ -165,37 +165,37 @@
       "PLACEHOLDER": "Nic"
     },
     "ACCORDION": {
-      "CONTACT_DETAILS": "Contact Details",
+      "CONTACT_DETAILS": "Podrobnosti kontaktu",
-      "CONVERSATION_ACTIONS": "Conversation Actions",
+      "CONVERSATION_ACTIONS": "Akce konverzace",
-      "CONVERSATION_LABELS": "Conversation Labels",
+      "CONVERSATION_LABELS": "Štítky konverzace",
-      "CONVERSATION_INFO": "Conversation Information",
+      "CONVERSATION_INFO": "Informace o konverzaci",
-      "CONTACT_ATTRIBUTES": "Contact Attributes",
+      "CONTACT_ATTRIBUTES": "Atributy kontaktu",
       "PREVIOUS_CONVERSATION": "Předchozí konverzace"
     }
   },
   "CONVERSATION_CUSTOM_ATTRIBUTES": {
-    "ADD_BUTTON_TEXT": "Create attribute",
+    "ADD_BUTTON_TEXT": "Vytvořit atribut",
     "UPDATE": {
-      "SUCCESS": "Attribute updated successfully",
+      "SUCCESS": "Atribut byl úspěšně aktualizován",
-      "ERROR": "Unable to update attribute. Please try again later"
+      "ERROR": "Atribut nelze aktualizovat. Zkuste to prosím později"
     },
     "ADD": {
-      "TITLE": "Add",
+      "TITLE": "Přidat",
-      "SUCCESS": "Attribute added successfully",
+      "SUCCESS": "Atribut byl úspěšně přidán",
-      "ERROR": "Unable to add attribute. Please try again later"
+      "ERROR": "Nelze přidat atribut. Zkuste to prosím později"
     },
     "DELETE": {
-      "SUCCESS": "Attribute deleted successfully",
+      "SUCCESS": "Atribut byl úspěšně odstraněn",
-      "ERROR": "Unable to delete attribute. Please try again later"
+      "ERROR": "Atribut nelze odstranit. Zkuste to prosím později"
     },
     "ATTRIBUTE_SELECT": {
-      "TITLE": "Add attributes",
+      "TITLE": "Přidat atributy",
-      "PLACEHOLDER": "Search attributes",
+      "PLACEHOLDER": "Hledat atributy",
-      "NO_RESULT": "No attributes found"
+      "NO_RESULT": "Nebyly nalezeny žádné atributy"
     }
   },
   "EMAIL_HEADER": {
-    "FROM": "From",
+    "FROM": "Od",
     "TO": "Komu",
     "BCC": "Bcc",
     "CC": "Cc",

app/javascript/dashboard/i18n/locale/cs/report.json

@@ -53,7 +53,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -61,56 +61,56 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     },
     "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
     "GROUP_BY_DAY_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       }
     ],
     "GROUP_BY_WEEK_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       },
       {
         "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
       }
     ],
     "GROUP_BY_MONTH_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       },
       {
         "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
       },
       {
         "id": 3,
-        "groupBy": "Month"
+        "groupBy": "Měsíc"
       }
     ],
     "GROUP_BY_YEAR_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       },
       {
         "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
       },
       {
         "id": 3,
-        "groupBy": "Month"
+        "groupBy": "Měsíc"
       },
       {
         "id": 4,
-        "groupBy": "Year"
+        "groupBy": "Rok"
       }
     ],
     "BUSINESS_HOURS": "Pracovní doba"
@@ -170,7 +170,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -178,7 +178,7 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
@@ -237,7 +237,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -245,7 +245,7 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
@@ -304,7 +304,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -312,7 +312,7 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
@@ -371,7 +371,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -379,13 +379,14 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -154,7 +154,7 @@
     "SWITCH": "Switch",
     "CONVERSATIONS": "Konverzace",
     "ALL_CONVERSATIONS": "All Conversations",
-    "MENTIONED_CONVERSATIONS": "Mentions",
+    "MENTIONED_CONVERSATIONS": "Zmínka",
     "REPORTS": "Zprávy",
     "SETTINGS": "Nastavení",
     "CONTACTS": "Kontakty",

app/javascript/dashboard/i18n/locale/da/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/de/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT-Berichte",
     "NO_RECORDS": "Es sind keine Antworten zu CSAT Umfragen verfügbar.",
+    "DOWNLOAD": "CSAT-Berichte herunterladen",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Agenten wählen"

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -398,8 +398,8 @@
       "MESSENGER_SUB_HEAD": "Τοποθετήσετε αυτόν τον κώδικα μέσα στο body tag της ιστοσελίδας σας",
       "INBOX_AGENTS": "Πράκτορες",
       "INBOX_AGENTS_SUB_TEXT": "Προσθέστε ή αφαιρέστε πράκτορες σε αυτό το κιβώτιο",
-      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT": "Ανάθεση Συνομιλίας",
-      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Ενημέρωση ρυθμίσεων ανάθεσης συνομιλίας",
       "UPDATE": "Ενημέρωση",
       "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",

app/javascript/dashboard/i18n/locale/el/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Αναφορές CSAT",
     "NO_RECORDS": "Δεν υπάρχουν διαθέσιμες απαντήσεις ερευνών CSAT.",
+    "DOWNLOAD": "Λήψη αναφορών CSAT",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Επιλέξτε Πράκτορες"

app/javascript/dashboard/i18n/locale/es/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Reporte de encuestas de satisfacción",
     "NO_RECORDS": "No hay respuestas de encuestas de satisfacción disponibles.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Elegir agentes"

app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json

@@ -398,8 +398,8 @@
       "MESSENGER_SUB_HEAD": "این دکمه را در تگ body قرار دهید",
       "INBOX_AGENTS": "ایجنت ها",
       "INBOX_AGENTS_SUB_TEXT": "اضافه کردن یا حذف کردن دسترسی ایجنت به صندوق ورودی",
-      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT": "واگذاری مکالمه",
-      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "تنظیمات واگذاری مکالمه را به روز کنید",
       "UPDATE": "اعمال شود",
       "ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",

app/javascript/dashboard/i18n/locale/fa/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "گزارشات رضایت مشتری",
     "NO_RECORDS": "هیچ پاسخ برای نظرسنجی رضایت مشتری در دسترس نیست.",
+    "DOWNLOAD": "دانلود گزارش CSAT",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "ایجنت را انتخاب کنید"

app/javascript/dashboard/i18n/locale/fi/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/fr/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Rapports CSAT",
     "NO_RECORDS": "Il n'y a aucune réponse à l'enquête CSAT disponible.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choisissez des agents"

app/javascript/dashboard/i18n/locale/he/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/hi/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/hu/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/id/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Laporan CSAT",
     "NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/it/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Rapporti CSAT",
     "NO_RECORDS": "Non ci sono risposte al sondaggio CSAT disponibili.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Scegli agenti"

app/javascript/dashboard/i18n/locale/ja/advancedFilters.json

@@ -1,28 +1,28 @@
 {
   "FILTER": {
     "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "SUBTITLE": "会話のフィルターを行うには、適用したいフィルターを選択して「フィルターを適用」を押してください。",
-    "ADD_NEW_FILTER": "Add Filter",
+    "ADD_NEW_FILTER": "フィルターを追加",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "FILTER_DELETE_ERROR": "保存するには少なくとも一つのフィルター選択が必要です。",
-    "SUBMIT_BUTTON_LABEL": "Apply filters",
+    "SUBMIT_BUTTON_LABEL": "フィルターを適用",
     "CANCEL_BUTTON_LABEL": "キャンセル",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
+    "CLEAR_BUTTON_LABEL": "フィルターをクリア",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "EMPTY_VALUE_ERROR": "値は必須です",
-    "TOOLTIP_LABEL": "Filter conversations",
+    "TOOLTIP_LABEL": "会話をフィルターする",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
       "OR": "OR"
     },
     "OPERATOR_LABELS": {
-      "equal_to": "Equal to",
+      "equal_to": "等しい",
-      "not_equal_to": "Not equal to",
+      "not_equal_to": "等しくない",
-      "contains": "Contains",
+      "contains": "含む",
-      "does_not_contain": "Does not contain",
+      "does_not_contain": "含まない",
-      "is_present": "Is present",
+      "is_present": "存在する",
-      "is_not_present": "Is not present",
+      "is_not_present": "存在しない",
-      "is_greater_than": "Is greater than",
+      "is_greater_than": "より大きい",
-      "is_less_than": "Is lesser than",
+      "is_less_than": "より小さい",
-      "days_before": "Is x days before"
+      "days_before": "x日前"
     },
     "ATTRIBUTE_LABELS": {
       "TRUE": "True",
@@ -30,16 +30,16 @@
     },
     "ATTRIBUTES": {
       "STATUS": "状況",
-      "ASSIGNEE_NAME": "Assignee Name",
+      "ASSIGNEE_NAME": "担当者名",
       "INBOX_NAME": "受信トレイ名",
-      "TEAM_NAME": "Team Name",
+      "TEAM_NAME": "チーム名",
       "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "CAMPAIGN_NAME": "キャンペーンの名前",
       "LABELS": "ラベル",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "ブラウザの言語",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "国名",
-      "REFERER_LINK": "Referer link",
+      "REFERER_LINK": "参照者のリンク",
-      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "CUSTOM_ATTRIBUTE_LIST": "リスト",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
@@ -58,11 +58,11 @@
         "LABEL": "Name this filter",
         "PLACEHOLDER": "Enter a name for this filter",
         "ERROR_MESSAGE": "Name is required",
-        "SAVE_BUTTON": "Save filter",
+        "SAVE_BUTTON": "フィルターの保存",
         "CANCEL_BUTTON": "キャンセル",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
+          "SUCCESS_MESSAGE": "フォルダが正常に作成されました",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "ERROR_MESSAGE": "フォルダの作成中にエラーが発生しました"
         },
         "API_SEGMENTS": {
           "SUCCESS_MESSAGE": "Segment created successfully",

app/javascript/dashboard/i18n/locale/ja/contact.json

@@ -186,7 +186,7 @@
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "FILTER_CONTACTS": "Filter",
-    "FILTER_CONTACTS_SAVE": "Save filter",
+    "FILTER_CONTACTS_SAVE": "フィルターの保存",
     "FILTER_CONTACTS_DELETE": "Delete filter",
     "LIST": {
       "LOADING_MESSAGE": "Loading contacts...",

app/javascript/dashboard/i18n/locale/ja/contactFilters.json

@@ -2,28 +2,28 @@
     "CONTACTS_FILTER": {
         "TITLE": "Filter Contacts",
         "SUBTITLE": "Add filters below and hit 'Submit' to filter contacts.",
-        "ADD_NEW_FILTER": "Add Filter",
+        "ADD_NEW_FILTER": "フィルターを追加",
         "CLEAR_ALL_FILTERS": "Clear All Filters",
-        "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+        "FILTER_DELETE_ERROR": "保存するには少なくとも一つのフィルター選択が必要です。",
         "SUBMIT_BUTTON_LABEL": "送信",
         "CANCEL_BUTTON_LABEL": "キャンセル",
-        "CLEAR_BUTTON_LABEL": "Clear Filters",
+        "CLEAR_BUTTON_LABEL": "フィルターをクリア",
-        "EMPTY_VALUE_ERROR": "Value is required",
+        "EMPTY_VALUE_ERROR": "値は必須です",
         "TOOLTIP_LABEL": "Filter contacts",
         "QUERY_DROPDOWN_LABELS": {
             "AND": "AND",
             "OR": "OR"
         },
         "OPERATOR_LABELS": {
-            "equal_to": "Equal to",
+            "equal_to": "等しい",
-            "not_equal_to": "Not equal to",
+            "not_equal_to": "等しくない",
-            "contains": "Contains",
+            "contains": "含む",
-            "does_not_contain": "Does not contain",
+            "does_not_contain": "含まない",
-            "is_present": "Is present",
+            "is_present": "存在する",
-            "is_not_present": "Is not present",
+            "is_not_present": "存在しない",
-            "is_greater_than": "Is greater than",
+            "is_greater_than": "より大きい",
             "is_lesser_than": "Is lesser than",
-            "days_before": "Is x days before"
+            "days_before": "x日前"
         },
         "ATTRIBUTES": {
             "NAME": "名前",
@@ -32,7 +32,7 @@
             "IDENTIFIER": "Identifier",
             "CITY": "City",
             "COUNTRY": "Country",
-            "CUSTOM_ATTRIBUTE_LIST": "List",
+            "CUSTOM_ATTRIBUTE_LIST": "リスト",
             "CUSTOM_ATTRIBUTE_TEXT": "Text",
             "CUSTOM_ATTRIBUTE_NUMBER": "Number",
             "CUSTOM_ATTRIBUTE_LINK": "Link",

app/javascript/dashboard/i18n/locale/ja/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/ja/teamsSettings.json

@@ -1,15 +1,15 @@
 {
   "TEAMS_SETTINGS": {
-    "NEW_TEAM": "Create new team",
+    "NEW_TEAM": "チームを新規作成",
-    "HEADER": "Teams",
+    "HEADER": "チーム一覧",
     "SIDEBAR_TXT": "<p><b>Teams</b></p> <p>Teams let you organize your agents into groups based on their responsibilities. <br /> An agent can be part of multiple teams. You can assign conversations to a team when you are working collaboratively. </p>",
     "LIST": {
-      "404": "There are no teams created on this account.",
+      "404": "このアカウントにはまだ作成したチームはありません。",
-      "EDIT_TEAM": "Edit team"
+      "EDIT_TEAM": "チームを編集"
     },
     "CREATE_FLOW": {
       "CREATE": {
-        "TITLE": "Create a new team",
+        "TITLE": "チームを新規作成",
         "DESC": "Add a title and description to your new team."
       },
       "AGENTS": {

app/javascript/dashboard/i18n/locale/ko/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/lv/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/ml/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT റിപ്പോർട്ടുകൾ",
     "NO_RECORDS": "CSAT സർവേ പ്രതികരണങ്ങളൊന്നും ലഭ്യമല്ല.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/ne/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/nl/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/no/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/pl/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Raporty CSAT",
     "NO_RECORDS": "Brak dostępnych odpowiedzi na ankietę CSAT.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/pt/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Relatórios CSAT",
     "NO_RECORDS": "Sem dados CSAT disponíveis para reposta.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Escolher Agentes"

app/javascript/dashboard/i18n/locale/pt_BR/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Relatórios CSAT",
     "NO_RECORDS": "Não há respostas de pesquisa em CSAT disponíveis.",
+    "DOWNLOAD": "Baixar relatórios de CSAT",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Escolher agentes"

app/javascript/dashboard/i18n/locale/ro/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Rapoarte CSAT",
     "NO_RECORDS": "Nu există răspunsuri predefinite disponibile în acest cont.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Alege agenți"

app/javascript/dashboard/i18n/locale/ru/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Отчёты CSAT",
     "NO_RECORDS": "Нет ответов на опрос CSAT.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Выберите Операторов"

app/javascript/dashboard/i18n/locale/sk/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/sr/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/sv/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/ta/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/th/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "รายงาน CSAT",
     "NO_RECORDS": "ไม่มีรายงาน CSAT ที่แสดงผลได้",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "เลือกพนักงาน"

app/javascript/dashboard/i18n/locale/tr/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Temsilcileri Seç"

app/javascript/dashboard/i18n/locale/uk/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Звіти CSAT",
     "NO_RECORDS": "Немає доступних відповідей для опитувань CSAT.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Виберіть Агентів"

app/javascript/dashboard/i18n/locale/ur/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/ur_IN/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/vi/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Báo cáo CSAT",
     "NO_RECORDS": "Không có phản hồi báo cáo CSAT có sẵn.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/zh_CN/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/zh_TW/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/survey/i18n/locale/cs.json

@@ -1,17 +1,17 @@
 {
   "SURVEY": {
-    "DESCRIPTION": "Dear customer 👋, please take a few moments to share feedback about the conversation you had with %{inboxName}.",
+    "DESCRIPTION": "Vážený zákazníku 👋, věnujte prosím několik okamžiků zpětné vazbě na konverzaci, kterou jste vedli s %{inboxName}.",
     "RATING": {
       "LABEL": "Ohodnoťte svou konverzaci",
       "SUCCESS_MESSAGE": "Děkujeme Vám za odeslání hodnocení"
     },
     "FEEDBACK": {
-      "LABEL": "Do you have any thoughts you'd like to share?",
+      "LABEL": "Máte nějaké připomínky, o které byste se rád podělil?",
-      "PLACEHOLDER": "Your feedback (optional)",
+      "PLACEHOLDER": "Váš názor (volitelné)",
-      "BUTTON_TEXT": "Submit feedback"
+      "BUTTON_TEXT": "Odeslat zpětnou vazbu"
     },
     "API": {
-      "SUCCESS_MESSAGE": "Survey updated successfully",
+      "SUCCESS_MESSAGE": "Průzkum byl úspěšně aktualizován",
       "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
     }
   },

app/javascript/widget/i18n/locale/cs.json

@@ -8,8 +8,8 @@
       "SUBMIT": "Odeslat"
     },
     "MESSAGE_BUBBLE": {
-      "RETRY": "Send message again",
+      "RETRY": "Odeslat zprávu znovu",
-      "ERROR_MESSAGE": "Couldn't send, try again"
+      "ERROR_MESSAGE": "Odeslání se nezdařilo, zkuste to znovu"
     }
   },
   "TEAM_AVAILABILITY": {
@@ -22,8 +22,8 @@
     "IN_A_DAY": "Obvykle odpoví za den"
   },
   "START_CONVERSATION": "Zahájit konverzaci",
-  "END_CONVERSATION": "End Conversation",
+  "END_CONVERSATION": "Ukončit konverzaci",
-  "CONTINUE_CONVERSATION": "Continue conversation",
+  "CONTINUE_CONVERSATION": "Pokračovat v konverzaci",
   "START_NEW_CONVERSATION": "Zahájit novou konverzaci",
   "UNREAD_VIEW": {
     "VIEW_MESSAGES_BUTTON": "Zobrazit nové zprávy",
@@ -49,14 +49,14 @@
       "EMAIL_ADDRESS": {
         "LABEL": "E-mailová adresa",
         "PLACEHOLDER": "Zadejte prosím Váš e-mail",
-        "REQUIRED_ERROR": "Email Address is required",
+        "REQUIRED_ERROR": "E-mailová adresa je vyžadována",
         "VALID_ERROR": "Zadejte prosím platnou e-mailovou adresu"
       },
       "PHONE_NUMBER": {
         "LABEL": "Telefonní číslo",
-        "PLACEHOLDER": "Please enter your phone number",
+        "PLACEHOLDER": "Zadejte prosím Vaše telefonní číslo",
-        "REQUIRED_ERROR": "Phone Number is required",
+        "REQUIRED_ERROR": "Telefonní číslo je vyžadováno",
-        "VALID_ERROR": "Phone number should be of E.164 format eg: +1415555555"
+        "VALID_ERROR": "Telefonní číslo by mělo být ve formátu E.164, např.: +141555555555"
       },
       "MESSAGE": {
         "LABEL": "Zpráva",
@@ -64,8 +64,8 @@
         "ERROR": "Zpráva je příliš krátká"
       }
     },
-    "CAMPAIGN_HEADER": "Please provide your name and email before starting the conversation",
+    "CAMPAIGN_HEADER": "Zadejte své jméno a e-mail před zahájením konverzace",
-    "IS_REQUIRED": "is required"
+    "IS_REQUIRED": "je vyžadováno"
   },
   "FILE_SIZE_LIMIT": "Soubor překračuje limit {MAXIMUM_FILE_UPLOAD_SIZE} přílohy",
   "CHAT_FORM": {

app/javascript/widget/i18n/locale/fr.json

@@ -8,7 +8,7 @@
       "SUBMIT": "Envoyer"
     },
     "MESSAGE_BUBBLE": {
-      "RETRY": "Envoyer à nouveau le message",
+      "RETRY": "Envoyer le message à nouveau",
       "ERROR_MESSAGE": "Impossible d'envoyer, réessayez"
     }
   },
@@ -49,14 +49,14 @@
       "EMAIL_ADDRESS": {
         "LABEL": "Adresse de courriel",
         "PLACEHOLDER": "Veuillez saisir votre adresse de courriel",
-        "REQUIRED_ERROR": "Email Address is required",
+        "REQUIRED_ERROR": "L'adresse courriel est requise",
         "VALID_ERROR": "Veuillez saisir une adresse de courriel valide"
       },
       "PHONE_NUMBER": {
         "LABEL": "Numéro de téléphone",
-        "PLACEHOLDER": "Please enter your phone number",
+        "PLACEHOLDER": "Veuillez entrer votre numéro de téléphone",
-        "REQUIRED_ERROR": "Phone Number is required",
+        "REQUIRED_ERROR": "Le numéro de téléphone est requis",
-        "VALID_ERROR": "Phone number should be of E.164 format eg: +1415555555"
+        "VALID_ERROR": "Le numéro de téléphone doit être au format E.164. Ex : +1415555555"
       },
       "MESSAGE": {
         "LABEL": "Message",
@@ -64,8 +64,8 @@
         "ERROR": "Message trop court"
       }
     },
-    "CAMPAIGN_HEADER": "Veuillez fournir votre nom et votre email avant de commencer la conversation",
+    "CAMPAIGN_HEADER": "Veuillez fournir votre nom et votre courriel avant de commencer la conversation",
-    "IS_REQUIRED": "is required"
+    "IS_REQUIRED": "est requis"
   },
   "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_FILE_UPLOAD_SIZE} pour les pièces jointes",
   "CHAT_FORM": {

config/locales/ar.yml

@@ -45,6 +45,16 @@ ar:
       avg_first_response_time: متوسط وقت الرد الأول (الدقائق)
       avg_resolution_time: متوسط وقت المحادثة (الدقائق)
     default_group_by: اليوم
+    csat:
+      headers:
+        contact_name: اسم جهة الاتصال
+        contact_email_address: عنوان البريد الإلكتروني الخاص بجهة الاتصال
+        contact_phone_number: رقم هاتف جهة الاتصال
+        link_to_the_conversation: رابط إلى المحادثة
+        agent_name: اسم الموظف
+        rating: التقييم
+        feedback: التعليق على الملاحظات
+        recorded_at: تاريخ التسجيل
   notifications:
     notification_title:
       conversation_creation: "[محادثة جديدة] - #%{display_id} تم إنشاؤها في %{inbox_name}"

config/locales/bg.yml

@@ -45,6 +45,16 @@ bg:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Име на агента
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/ca.yml

@@ -45,6 +45,16 @@ ca:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nom de l'Agent
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Nova conversació] - #%{display_id} ha estat creada a %{inbox_name}"

config/locales/cs.yml

@@ -45,6 +45,16 @@ cs:
       avg_first_response_time: Prům. doba první odpovědi (minuty)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Název agenta
+        rating: Hodnocení
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/da.yml

@@ -45,6 +45,16 @@ da:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agentens Navn
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/de.yml

@@ -45,6 +45,16 @@ de:
       avg_first_response_time: Durchschnittliche Reaktionszeit (Minuten)
       avg_resolution_time: Durchschnittliche Auflösungszeit (Minuten)
     default_group_by: Tag
+    csat:
+      headers:
+        contact_name: Kontaktname
+        contact_email_address: Kontakt-E-Mail-Adresse
+        contact_phone_number: Kontakt Telefonnummer
+        link_to_the_conversation: Link zur Konversation
+        agent_name: Agentenname
+        rating: Bewertung
+        feedback: Feedback-Kommentar
+        recorded_at: Aufnahmedatum
   notifications:
     notification_title:
       conversation_creation: "[Neues Gespräch] - #%{display_id} wurde in %{inbox_name} erstellt"

config/locales/el.yml

@@ -45,6 +45,16 @@ el:
       avg_first_response_time: Μέσος χρόνος πρώτης ανταπόκρισης (λεπτά)
       avg_resolution_time: Μέσος χρόνος επίλυσης (λεπτά)
     default_group_by: ημέρα
+    csat:
+      headers:
+        contact_name: Όνομα Επαφής
+        contact_email_address: Διεύθυνση Email Επαφής
+        contact_phone_number: Αριθμός Τηλεφώνου Επαφής
+        link_to_the_conversation: Σύνδεσμος για την συνομιλία
+        agent_name: Όνομα Πράκτορα
+        rating: Αξιολόγηση
+        feedback: Σχόλιο ανατροφοδότησης
+        recorded_at: Ημερομηνία καταγραφής
   notifications:
     notification_title:
       conversation_creation: "[Νέα συνομιλία] - #%{display_id} δημιουργήθηκε στο %{inbox_name}"

config/locales/es.yml

@@ -45,6 +45,16 @@ es:
       avg_first_response_time: Promedio de tiempo de la primera respuesta (Minutos)
       avg_resolution_time: Promedio de tiempo de resolución (Minutos)
     default_group_by: día
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nombre del agente
+        rating: Calificación
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Nueva conversación] - #%{display_id} ha sido creado en %{inbox_name}"

config/locales/fa.yml

@@ -45,6 +45,16 @@ fa:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: روز
+    csat:
+      headers:
+        contact_name: نام تماس
+        contact_email_address: آدرس ایمیل تماس
+        contact_phone_number: شماره تلفن تماس
+        link_to_the_conversation: پیوند به گفتگو
+        agent_name: اسم ایجنت
+        rating: رتبه
+        feedback: بازخورد نظر
+        recorded_at: تاریخ ثبت شده
   notifications:
     notification_title:
       conversation_creation: "[گفتگو جدید] - #%{display_id} در %{inbox_name} ایجاد شده است"

config/locales/fi.yml

@@ -45,6 +45,16 @@ fi:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Edustajan nimi
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/fr.yml

@@ -45,6 +45,16 @@ fr:
       avg_first_response_time: Temps de réponse moyen (Minutes)
       avg_resolution_time: Temps moyen de résolution (Minutes)
     default_group_by: jour
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nom de l'agent
+        rating: Note
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Nouvelle conversation] - #%{display_id} a été créé dans %{inbox_name}"

config/locales/he.yml

@@ -45,6 +45,16 @@ he:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: שם סוכן
+        rating: דירוג
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/hi.yml

@@ -45,6 +45,16 @@ hi:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agent Name
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/hu.yml

@@ -45,6 +45,16 @@ hu:
       avg_first_response_time: Átlagos első reakcióidő (perc)
       avg_resolution_time: Átlagos megoldási idő (perc)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Ügynök neve
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Új beszélgetés] - #%{display_id} létrejött itt:%{inbox_name}"

config/locales/id.yml

@@ -45,6 +45,16 @@ id:
       avg_first_response_time: Rata-rata waktu respons pertama (Menit)
       avg_resolution_time: Rata-rata waktu resolusi (Menit)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nama Agen
+        rating: Peringkat
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Percakapan baru] - #%{display_id} telah dibuat di %{inbox_name}"

config/locales/it.yml

@@ -45,6 +45,16 @@ it:
       avg_first_response_time: Tempo medio di prima risposta (minuti)
       avg_resolution_time: Tempo medio di risoluzione (minuti)
     default_group_by: giorno
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nome dell'agente
+        rating: Valutazione
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Nuova conversazione] - #%{display_id} è stato creato in %{inbox_name}"

config/locales/ja.yml

@@ -45,6 +45,16 @@ ja:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: 担当者名
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/ko.yml

@@ -45,6 +45,16 @@ ko:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: 에이전트 이름
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/lv.yml

@@ -45,6 +45,16 @@ lv:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agent Name
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/ml.yml

@@ -45,6 +45,16 @@ ml:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: ദിവസം
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: ഏജന്റിന്റെ പേര്
+        rating: റേറ്റിംഗ്
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/ne.yml

@@ -45,6 +45,16 @@ ne:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agent Name
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/nl.yml

@@ -45,6 +45,16 @@ nl:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Naam medewerker
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/no.yml

@@ -45,6 +45,16 @@
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agent navn
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/pl.yml

@@ -45,6 +45,16 @@ pl:
       avg_first_response_time: Średni czas pierwszej odpowiedzi (minuty)
       avg_resolution_time: Średni czas do rozwiązania problemu (minuty)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nazwa agenta
+        rating: Ocena
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Nowa rozmowa] - #%{display_id} został utworzony w %{inbox_name}"

config/locales/pt.yml

@@ -45,6 +45,16 @@ pt:
       avg_first_response_time: Média do tempo de resposta (minutos)
       avg_resolution_time: Média do tempo de resolução (minutos)
     default_group_by: dia
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nome do Representante
+        rating: Avaliar
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Nova conversa] - #%{display_id} foi criada em %{inbox_name}"

config/locales/pt_BR.yml

@@ -45,6 +45,16 @@ pt_BR:
       avg_first_response_time: Tempo médio de primeira resposta (minutos)
       avg_resolution_time: Tempo médio de resolução (minutos)
     default_group_by: dia
+    csat:
+      headers:
+        contact_name: Nome do contato
+        contact_email_address: E-mail de contato
+        contact_phone_number: Telefone de contato
+        link_to_the_conversation: Link para a conversa
+        agent_name: Nome do Agente
+        rating: Classificação
+        feedback: Comentário de Feedback
+        recorded_at: Data de gravação
   notifications:
     notification_title:
       conversation_creation: "[Nova conversa] - #%{display_id} foi criado em %{inbox_name}"

config/locales/ro.yml

@@ -45,6 +45,16 @@ ro:
       avg_first_response_time: Avg primul timp de răspuns (minute)
       avg_resolution_time: Timp de rezoluție AVG (proces-verbal)
     default_group_by: zi
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Nume Agent
+        rating: Evaluare
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Conversație nouă] - #%{display_id} a fost creat în %{inbox_name}"

config/locales/ru.yml

@@ -45,6 +45,16 @@ ru:
       avg_first_response_time: Среднее время первого ответа (в минутах)
       avg_resolution_time: Среднее время решения (в минутах)
     default_group_by: день
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Имя оператора
+        rating: Оценка
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Новая беседа] - #%{display_id} была создана в %{inbox_name}"

config/locales/sk.yml

@@ -45,6 +45,16 @@ sk:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Meno agenta
+        rating: Hodnotenia
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/sr.yml

@@ -45,6 +45,16 @@ sr-Latn:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Ime agenta
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/sv.yml

@@ -45,6 +45,16 @@ sv:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agentens namn
+        rating: Betyg
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Ny konversation] - #%{display_id} har skapats i %{inbox_name}"

config/locales/ta.yml

@@ -45,6 +45,16 @@ ta:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: ஏஜென்ட் பெயர்
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/th.yml

@@ -45,6 +45,16 @@ th:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: ชื่อพนักงาน
+        rating: การประเมิน
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/tr.yml

@@ -45,6 +45,16 @@ tr:
       avg_first_response_time: Ortalama cevap süresi(dakika)
       avg_resolution_time: Ortalama çözüm üretme süresi(dakika)
     default_group_by: gün
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Görüşmenin bağlantısı
+        agent_name: Kullanıcı Adı
+        rating: Değerlendirme
+        feedback: Değerlendirme Yorumu
+        recorded_at: Kaydedilen tarih
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/uk.yml

@@ -45,6 +45,16 @@ uk:
       avg_first_response_time: Середній час першої відповіді (Хвилин)
       avg_resolution_time: Середній час вирішення (Хвилин)
     default_group_by: день
+    csat:
+      headers:
+        contact_name: Ім'я контакту
+        contact_email_address: Email
+        contact_phone_number: Контактний телефон
+        link_to_the_conversation: Посилання на бесіду
+        agent_name: Ім'я агента
+        rating: Оцінка
+        feedback: Відгук
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Новий діалог] - #%{display_id} було створено в %{inbox_name}"

config/locales/ur.yml

@@ -45,6 +45,16 @@ ur:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: ایجنٹ کا نام
+        rating: درجہ بندی
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/ur_IN.yml

@@ -45,6 +45,16 @@ ur:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agent Name
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/vi.yml

@@ -45,6 +45,16 @@ vi:
       avg_first_response_time: Thời gian trung bình của phản hồi đầu tiên (phút)
       avg_resolution_time: Thời gian giải quyết trung bình (phút)
     default_group_by: ngày
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Tên nhà cung cấp
+        rating: Đánh giá
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[Cuộc trò chuyện mới] - #%{display_id} đã được tạo trong %{inbox_name}"

config/locales/zh_CN.yml

@@ -45,6 +45,16 @@ zh_CN:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: 客服名称
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"

config/locales/zh_TW.yml

@@ -45,6 +45,16 @@ zh_TW:
       avg_first_response_time: 平均第一次回覆時間（分鐘）
       avg_resolution_time: 平均解決時間（分鐘）
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: 客服姓名
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
   notifications:
     notification_title:
       conversation_creation: "[新對話] - #%{display_id} 已經在 %{inbox_name} 中被建立"

spec/controllers/api/v1/accounts/conversations_controller_spec.rb

@@ -15,6 +15,8 @@ RSpec.describe 'Conversations API', type: :request do
     context 'when it is an authenticated user' do
       let(:agent) { create(:user, account: account, role: :agent) }
       let(:conversation) { create(:conversation, account: account) }
+      let(:attended_conversation) { create(:conversation, account: account, first_reply_created_at: Time.now.utc) }
+      let(:unattended_conversation) { create(:conversation, account: account, first_reply_created_at: nil) }
 
       before do
         create(:inbox_member, user: agent, inbox: conversation.inbox)
@@ -43,6 +45,22 @@ RSpec.describe 'Conversations API', type: :request do
         expect(body[:data][:meta][:all_count]).to eq(1)
         expect(body[:data][:payload].first[:messages]).to eq([])
       end
+
+      it 'returns unattended conversations' do
+        agent_1 = create(:user, account: account, role: :agent)
+        create(:inbox_member, user: agent_1, inbox: attended_conversation.inbox)
+        create(:inbox_member, user: agent_1, inbox: unattended_conversation.inbox)
+
+        get "/api/v1/accounts/#{account.id}/conversations",
+            headers: agent_1.create_new_auth_token,
+            params: { reply_status: 'unattended' },
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body, symbolize_names: true)
+        expect(body[:data][:meta][:all_count]).to eq(1)
+        expect(body[:data][:payload].count).to eq(1)
+      end
     end
   end