chore: Support Whatsapp Interactive messages (360Dialog) (#3751)

Render button and list reply clicks as text messages in agent dashboard

fixes: #3684

app/services/whatsapp/incoming_message_service.rb

@@ -13,7 +13,7 @@ class Whatsapp::IncomingMessageService
     return if params[:messages].blank?
 
     @message = @conversation.messages.build(
-      content: params[:messages].first.dig(:text, :body),
+      content: message_content(params[:messages].first),
       account_id: @inbox.account_id,
       inbox_id: @inbox.id,
       message_type: :incoming,
@@ -26,6 +26,13 @@ class Whatsapp::IncomingMessageService
 
   private
 
+  def message_content(message)
+    # TODO: map interactive messages back to button messages in chatwoot
+    message.dig(:text, :body) ||
+      message.dig(:interactive, :button_reply, :title) ||
+      message.dig(:interactive, :list_reply, :title)
+  end
+
   def account
     @account ||= inbox.account
   end
@@ -70,7 +77,7 @@ class Whatsapp::IncomingMessageService
 
   def attach_files
     message_type = params[:messages].first[:type]
-    return if message_type == 'text'
+    return if %w[text interactive].include?(message_type)
 
     attachment_payload = params[:messages].first[message_type.to_sym]
     attachment_file = Down.download(inbox.channel.media_url(attachment_payload[:id]), headers: inbox.channel.api_headers)

spec/services/whatsapp/incoming_message_service_spec.rb

@@ -22,6 +22,27 @@ describe Whatsapp::IncomingMessageService do
       end
     end
 
+    context 'when valid interactive message params' do
+      it 'creates appropriate conversations, message and contacts' do
+        params = {
+          'contacts' => [{ 'profile' => { 'name' => 'Sojan Jose' }, 'wa_id' => '2423423243' }],
+          'messages' => [{ 'from' => '2423423243', 'id' => 'SDFADSf23sfasdafasdfa',
+                           'interactive': {
+                             'button_reply': {
+                               'id': '1',
+                               'title': 'First Button'
+                             },
+                             'type': 'button_reply'
+                           },
+                           'timestamp' => '1633034394', 'type' => 'interactive' }]
+        }.with_indifferent_access
+        described_class.new(inbox: whatsapp_channel.inbox, params: params).perform
+        expect(whatsapp_channel.inbox.conversations.count).not_to eq(0)
+        expect(Contact.all.first.name).to eq('Sojan Jose')
+        expect(whatsapp_channel.inbox.messages.first.content).to eq('First Button')
+      end
+    end
+
     context 'when valid attachment message params' do
       it 'creates appropriate conversations, message and contacts' do
         stub_request(:get, whatsapp_channel.media_url('b1c68f38-8734-4ad3-b4a1-ef0c10d683')).to_return(