chore: Add resolve action in Dialogflow Integration (#3900)
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@ -77,6 +77,8 @@ class Integrations::Dialogflow::ProcessorService
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case action
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when 'handoff'
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message.conversation.open!
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when 'resolve'
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message.conversation.resolved!
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end
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end
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end
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@ -75,6 +75,20 @@ describe Integrations::Dialogflow::ProcessorService do
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end
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end
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context 'when dialogflow returns resolve action' do
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let(:dialogflow_response) do
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ActiveSupport::HashWithIndifferentAccess.new(
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fulfillment_messages: [{ payload: { action: 'resolve' } }, { text: dialogflow_text_double }]
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)
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end
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it 'resolves the conversation without moving it to an agent' do
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processor.perform
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expect(conversation.reload.status).to eql('resolved')
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expect(conversation.messages.last.content).to eql('hello payload')
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end
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end
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context 'when conversation is not bot' do
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let(:conversation) { create(:conversation, account: account, status: :open) }
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