diff --git a/app/services/automation_rules/action_service.rb b/app/services/automation_rules/action_service.rb
index e88ca06dd..12bb95cb9 100644
--- a/app/services/automation_rules/action_service.rb
+++ b/app/services/automation_rules/action_service.rb
@@ -22,6 +22,8 @@ class AutomationRules::ActionService
   private
 
   def send_attachment(blob_ids)
+    return if conversation_a_tweet?
+
     return unless @rule.files.attached?
 
     blob = ActiveStorage::Blob.find(blob_ids)
@@ -61,6 +63,8 @@ class AutomationRules::ActionService
   end
 
   def send_message(message)
+    return if conversation_a_tweet?
+
     params = { content: message[0], private: false, content_attributes: { automation_rule_id: @rule.id } }
     mb = Messages::MessageBuilder.new(nil, @conversation, params)
     mb.perform
@@ -101,4 +105,10 @@ class AutomationRules::ActionService
   def team_belongs_to_account?(team_ids)
     @account.team_ids.include?(team_ids[0])
   end
+
+  def conversation_a_tweet?
+    return false if @conversation.additional_attributes.blank?
+
+    @conversation.additional_attributes['type'] == 'tweet'
+  end
 end
diff --git a/spec/listeners/automation_rule_listener_spec.rb b/spec/listeners/automation_rule_listener_spec.rb
index 6213e4450..6ab931554 100644
--- a/spec/listeners/automation_rule_listener_spec.rb
+++ b/spec/listeners/automation_rule_listener_spec.rb
@@ -4,9 +4,8 @@ describe AutomationRuleListener do
   let!(:account) { create(:account) }
   let(:inbox) { create(:inbox, account: account) }
   let(:contact) { create(:contact, account: account, identifier: '123') }
-  let(:contact_inbox) { create(:contact_inbox, contact: contact, inbox: inbox) }
-  let(:conversation) { create(:conversation, contact_inbox: contact_inbox, inbox: inbox, account: account) }
-  let(:automation_rule) { create(:automation_rule, account: account, name: 'Test Automation Rule') }
+  let(:conversation) { create(:conversation, inbox: inbox, account: account) }
+  let!(:automation_rule) { create(:automation_rule, account: account, name: 'Test Automation Rule') }
   let(:team) { create(:team, account: account) }
   let(:user_1) { create(:user, role: 0) }
   let(:user_2) { create(:user, role: 0) }
@@ -214,30 +213,23 @@ describe AutomationRuleListener do
     context 'when rule matches' do
       it 'triggers automation rule to assign team' do
         expect(conversation.team_id).not_to eq(team.id)
-
-        automation_rule
         listener.conversation_updated(event)
-
         conversation.reload
+
         expect(conversation.team_id).to eq(team.id)
       end
 
       it 'triggers automation rule to add label' do
         expect(conversation.labels).to eq([])
-
-        automation_rule
         listener.conversation_updated(event)
-
         conversation.reload
+
         expect(conversation.labels.pluck(:name)).to contain_exactly('support', 'priority_customer')
       end
 
       it 'triggers automation rule to assign best agents' do
         expect(conversation.assignee).to be_nil
-
-        automation_rule
         listener.conversation_updated(event)
-
         conversation.reload
 
         expect(conversation.assignee).to eq(user_1)
@@ -245,21 +237,14 @@ describe AutomationRuleListener do
 
       it 'triggers automation rule send email transcript to the mentioned email' do
         mailer = double
-
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
-
         listener.conversation_updated(event)
-
         conversation.reload
 
         allow(mailer).to receive(:conversation_transcript)
       end
 
       it 'triggers automation rule send email to the team' do
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
 
         listener.conversation_updated(event)
@@ -267,13 +252,8 @@ describe AutomationRuleListener do
 
       it 'triggers automation rule send message to the contacts' do
         expect(conversation.messages).to be_empty
-
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
-
         listener.conversation_updated(event)
-
         conversation.reload
 
         expect(conversation.messages.first.content).to eq('Send this message.')
@@ -299,38 +279,26 @@ describe AutomationRuleListener do
     context 'when rule matches' do
       it 'triggers automation rule to assign team' do
         expect(conversation.team_id).not_to eq(team.id)
-
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
-
         listener.message_created(event)
-
         conversation.reload
+
         expect(conversation.team_id).to eq(team.id)
       end
 
       it 'triggers automation rule to add label' do
         expect(conversation.labels).to eq([])
-
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
-
         listener.message_created(event)
-
         conversation.reload
+
         expect(conversation.labels.pluck(:name)).to contain_exactly('support', 'priority_customer')
       end
 
       it 'triggers automation rule to assign best agent' do
         expect(conversation.assignee).to be_nil
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
-
         listener.message_created(event)
-
         conversation.reload
 
         expect(conversation.assignee).to eq(user_1)
@@ -338,13 +306,8 @@ describe AutomationRuleListener do
 
       it 'triggers automation rule send email transcript to the mentioned email' do
         mailer = double
-
-        automation_rule
-
         expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
-
         listener.message_created(event)
-
         conversation.reload
 
         allow(mailer).to receive(:conversation_transcript)
@@ -381,21 +344,18 @@ describe AutomationRuleListener do
     context 'when rule matches' do
       it 'triggers automation rule send email transcript to the mentioned email' do
         mailer = double
-
-        automation_rule
+        allow(ConversationReplyMailer).to receive(:with).and_return(mailer)
+        allow(mailer).to receive(:conversation_transcript)
 
         listener.message_created(event)
-
         conversation.reload
 
-        allow(mailer).to receive(:conversation_transcript)
+        expect(mailer).to have_received(:conversation_transcript).with(conversation, 'new_agent@example.com')
       end
 
       it 'triggers automation rule send message to the contacts' do
         expect(conversation.messages.count).to eq(1)
-
         listener.message_created(event)
-
         conversation.reload
 
         expect(conversation.messages.count).to eq(2)
@@ -416,9 +376,7 @@ describe AutomationRuleListener do
 
       it 'triggers automation rule but wont send message' do
         expect(conversation.messages.count).to eq(1)
-
         listener.message_created(event)
-
         conversation.reload
 
         expect(conversation.messages.count).to eq(1)
@@ -455,14 +413,14 @@ describe AutomationRuleListener do
     context 'when rule matches' do
       it 'triggers automation rule send email transcript to the mentioned email' do
         mailer = double
-
-        automation_rule
+        allow(ConversationReplyMailer).to receive(:with).and_return(mailer)
+        allow(mailer).to receive(:conversation_transcript)
 
         listener.conversation_created(event)
 
         conversation.reload
 
-        allow(mailer).to receive(:conversation_transcript)
+        expect(mailer).to have_received(:conversation_transcript).with(conversation, 'new_agent@example.com')
       end
 
       it 'triggers automation rule send message to the contacts' do
@@ -501,4 +459,48 @@ describe AutomationRuleListener do
       end
     end
   end
+
+  describe '#message_created for tweet events' do
+    before do
+      automation_rule.update!(
+        event_name: 'message_created',
+        name: 'Call actions message created',
+        description: 'Send Message in the conversation',
+        conditions: [
+          { attribute_key: 'status', filter_operator: 'equal_to', values: ['open'], query_operator: nil }.with_indifferent_access
+        ],
+        actions: [
+          { 'action_name' => 'send_message', 'action_params' => ['Send this message.'] },
+          { 'action_name' => 'send_attachment', 'action_params' => [123] },
+          { 'action_name' => 'send_email_transcript', 'action_params' => ['new_agent@example.com'] }
+        ]
+      )
+    end
+
+    context 'when rule matches' do
+      let(:tweet) { create(:conversation, additional_attributes: { type: 'tweet' }, inbox: inbox, account: account) }
+      let(:event) { Events::Base.new('message_created', Time.zone.now, { conversation: tweet, message: message }) }
+      let!(:message) { create(:message, account: account, conversation: tweet, message_type: 'incoming') }
+
+      it 'triggers automation rule except send_message and send_attachment' do
+        mailer = double
+        allow(ConversationReplyMailer).to receive(:with).and_return(mailer)
+        allow(mailer).to receive(:conversation_transcript)
+
+        listener.message_created(event)
+        expect(mailer).to have_received(:conversation_transcript).with(tweet, 'new_agent@example.com')
+      end
+
+      it 'does not triggers automation rule send message or send attachment' do
+        expect(tweet.messages.count).to eq(1)
+
+        listener.message_created(event)
+
+        tweet.reload
+
+        expect(tweet.messages.count).to eq(1)
+        expect(tweet.messages.last.content).to eq(message.content)
+      end
+    end
+  end
 end