diff --git a/.bundler-audit.yml b/.bundler-audit.yml
new file mode 100644
index 000000000..afe8702ac
--- /dev/null
+++ b/.bundler-audit.yml
@@ -0,0 +1,3 @@
+---
+ignore:
+  - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
diff --git a/Gemfile b/Gemfile
index 1dddb482c..c65f89d4c 100644
--- a/Gemfile
+++ b/Gemfile
@@ -56,8 +56,7 @@ gem 'activerecord-import'
 gem 'dotenv-rails'
 gem 'foreman'
 gem 'puma'
-gem 'rack-timeout'
-gem 'webpacker', '~> 5.x'
+gem 'webpacker', '~> 5.4.0'
 # metrics on heroku
 gem 'barnes'
 
@@ -122,6 +121,11 @@ gem 'hairtrigger'
 
 gem 'procore-sift'
 
+group :production, :staging do
+  # we dont want request timing out in development while using byebug
+  gem 'rack-timeout'
+end
+
 group :development do
   gem 'annotate'
   gem 'bullet'
diff --git a/Gemfile.lock b/Gemfile.lock
index 45a7b9133..4372219ce 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -247,6 +247,7 @@ GEM
       google-cloud-core (~> 1.6)
       googleauth (>= 0.16.2, < 2.a)
       mini_mime (~> 1.0)
+    google-protobuf (3.17.3)
     google-protobuf (3.17.3-universal-darwin)
     google-protobuf (3.17.3-x86_64-linux)
     googleapis-common-protos (1.3.11)
@@ -264,6 +265,9 @@ GEM
       signet (~> 0.14)
     groupdate (5.2.2)
       activesupport (>= 5)
+    grpc (1.38.0)
+      google-protobuf (~> 3.15)
+      googleapis-common-protos-types (~> 1.0)
     grpc (1.38.0-universal-darwin)
       google-protobuf (~> 3.15)
       googleapis-common-protos-types (~> 1.0)
@@ -346,6 +350,7 @@ GEM
     mime-types-data (3.2021.0704)
     mini_magick (4.11.0)
     mini_mime (1.1.1)
+    mini_portile2 (2.5.3)
     minitest (5.14.4)
     mock_redis (0.28.0)
       ruby2_keywords
@@ -360,6 +365,9 @@ GEM
     netrc (0.11.0)
     newrelic_rpm (7.2.0)
     nio4r (2.5.8)
+    nokogiri (1.11.7)
+      mini_portile2 (~> 2.5.0)
+      racc (~> 1.4)
     nokogiri (1.11.7-arm64-darwin)
       racc (~> 1.4)
     nokogiri (1.11.7-x86_64-darwin)
@@ -617,6 +625,7 @@ GEM
 
 PLATFORMS
   arm64-darwin-20
+  ruby
   x86_64-darwin-18
   x86_64-darwin-20
   x86_64-darwin-21
@@ -714,7 +723,7 @@ DEPENDENCIES
   valid_email2
   web-console
   webmock
-  webpacker (~> 5.x)
+  webpacker (~> 5.4.0)
   webpush
   wisper (= 2.0.0)
 
diff --git a/app/builders/messages/facebook/message_builder.rb b/app/builders/messages/facebook/message_builder.rb
index 23c9d92b4..29579fd54 100644
--- a/app/builders/messages/facebook/message_builder.rb
+++ b/app/builders/messages/facebook/message_builder.rb
@@ -148,6 +148,14 @@ class Messages::Facebook::MessageBuilder
     }
   end
 
+  def process_contact_params_result(result)
+    {
+      name: "#{result['first_name'] || 'John'} #{result['last_name'] || 'Doe'}",
+      account_id: @inbox.account_id,
+      remote_avatar_url: result['profile_pic'] || ''
+    }
+  end
+
   def contact_params
     begin
       k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
@@ -155,14 +163,15 @@ class Messages::Facebook::MessageBuilder
     rescue Koala::Facebook::AuthenticationError
       @inbox.channel.authorization_error!
       raise
+    rescue Koala::Facebook::ClientError => e
+      result = {}
+      # OAuthException, code: 100, error_subcode: 2018218, message: (#100) No profile available for this user
+      # We don't need to capture this error as we don't care about contact params in case of echo messages
+      Sentry.capture_exception(e) unless @outgoing_echo
     rescue StandardError => e
       result = {}
       Sentry.capture_exception(e)
     end
-    {
-      name: "#{result['first_name'] || 'John'} #{result['last_name'] || 'Doe'}",
-      account_id: @inbox.account_id,
-      remote_avatar_url: result['profile_pic'] || ''
-    }
+    process_contact_params_result(result)
   end
 end
diff --git a/app/builders/v2/report_builder.rb b/app/builders/v2/report_builder.rb
index 30804b8e8..33b2db820 100644
--- a/app/builders/v2/report_builder.rb
+++ b/app/builders/v2/report_builder.rb
@@ -41,19 +41,25 @@ class V2::ReportBuilder
       user
     when :label
       label
+    when :team
+      team
     end
   end
 
   def inbox
-    @inbox ||= account.inboxes.where(id: params[:id]).first
+    @inbox ||= account.inboxes.find(params[:id])
   end
 
   def user
-    @user ||= account.users.where(id: params[:id]).first
+    @user ||= account.users.find(params[:id])
   end
 
   def label
-    @label ||= account.labels.where(id: params[:id]).first
+    @label ||= account.labels.find(params[:id])
+  end
+
+  def team
+    @team ||= account.teams.find(params[:id])
   end
 
   def conversations_count
diff --git a/app/controllers/api/v1/accounts/contacts_controller.rb b/app/controllers/api/v1/accounts/contacts_controller.rb
index 444f0c918..561b224c3 100644
--- a/app/controllers/api/v1/accounts/contacts_controller.rb
+++ b/app/controllers/api/v1/accounts/contacts_controller.rb
@@ -10,7 +10,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search]
-  before_action :fetch_contact, only: [:show, :update, :contactable_inboxes]
+  before_action :fetch_contact, only: [:show, :update, :destroy, :contactable_inboxes]
   before_action :set_include_contact_inboxes, only: [:index, :search]
 
   def index
@@ -30,10 +30,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def import
+    render json: { error: I18n.t('errors.contacts.import.failed') }, status: :unprocessable_entity and return if params[:import_file].blank?
+
     ActiveRecord::Base.transaction do
       import = Current.account.data_imports.create!(data_type: 'contacts')
       import.import_file.attach(params[:import_file])
     end
+
     head :ok
   end
 
@@ -70,6 +73,18 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     }, status: :unprocessable_entity
   end
 
+  def destroy
+    if ::OnlineStatusTracker.get_presence(
+      @contact.account.id, 'Contact', @contact.id
+    )
+      return render_error({ message: I18n.t('contacts.online.delete', contact_name: @contact.name.capitalize) },
+                          :unprocessable_entity)
+    end
+
+    @contact.destroy!
+    head :ok
+  end
+
   private
 
   # TODO: Move this to a finder class
@@ -134,4 +149,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def fetch_contact
     @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
   end
+
+  def render_error(error, error_status)
+    render json: error, status: error_status
+  end
 end
diff --git a/app/controllers/api/v1/accounts/conversations_controller.rb b/app/controllers/api/v1/accounts/conversations_controller.rb
index d360723a6..5e7c7d433 100644
--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@@ -69,6 +69,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def update_last_seen
     @conversation.agent_last_seen_at = DateTime.now.utc
+    @conversation.assignee_last_seen_at = DateTime.now.utc if assignee?
+    @conversation.save!
+  end
+
+  def custom_attributes
+    @conversation.custom_attributes = params.permit(custom_attributes: {})[:custom_attributes]
     @conversation.save!
   end
 
@@ -112,6 +118,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def conversation_params
     additional_attributes = params[:additional_attributes]&.permit! || {}
+    custom_attributes = params[:custom_attributes]&.permit! || {}
     status = params[:status].present? ? { status: params[:status] } : {}
 
     # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases
@@ -122,6 +129,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
       contact_id: @contact_inbox.contact_id,
       contact_inbox_id: @contact_inbox.id,
       additional_attributes: additional_attributes,
+      custom_attributes: custom_attributes,
       snoozed_until: params[:snoozed_until]
     }.merge(status)
   end
@@ -129,4 +137,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   def conversation_finder
     @conversation_finder ||= ConversationFinder.new(current_user, params)
   end
+
+  def assignee?
+    @conversation.assignee_id? && current_user == @conversation.assignee
+  end
 end
diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index cb01fc380..df055923c 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -100,6 +100,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def update_channel_feature_flags
+    return unless @inbox.web_widget?
     return unless permitted_params(Channel::WebWidget::EDITABLE_ATTRS)[:channel].key? :selected_feature_flags
 
     @inbox.channel.selected_feature_flags = permitted_params(Channel::WebWidget::EDITABLE_ATTRS)[:channel][:selected_feature_flags]
diff --git a/app/controllers/api/v2/accounts/reports_controller.rb b/app/controllers/api/v2/accounts/reports_controller.rb
index af28fe544..4fabd587e 100644
--- a/app/controllers/api/v2/accounts/reports_controller.rb
+++ b/app/controllers/api/v2/accounts/reports_controller.rb
@@ -29,6 +29,12 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render layout: false, template: 'api/v2/accounts/reports/labels.csv.erb', format: 'csv'
   end
 
+  def teams
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = 'attachment; filename=teams_report.csv'
+    render layout: false, template: 'api/v2/accounts/reports/teams.csv.erb', format: 'csv'
+  end
+
   private
 
   def check_authorization
diff --git a/app/controllers/super_admin/dashboard_controller.rb b/app/controllers/super_admin/dashboard_controller.rb
index b5f3d34eb..56d19d563 100644
--- a/app/controllers/super_admin/dashboard_controller.rb
+++ b/app/controllers/super_admin/dashboard_controller.rb
@@ -3,10 +3,9 @@ class SuperAdmin::DashboardController < SuperAdmin::ApplicationController
 
   def index
     @data = Conversation.unscoped.group_by_day(:created_at, range: 30.days.ago..2.seconds.ago).count.to_a
-    @accounts_count = number_with_delimiter(Account.all.length)
-    @users_count = number_with_delimiter(User.all.length)
-    @inboxes_count = number_with_delimiter(Inbox.all.length)
-    @conversations_count = number_with_delimiter(Conversation.all.length)
-    @messages_count = number_with_delimiter(Message.all.length)
+    @accounts_count = number_with_delimiter(Account.count)
+    @users_count = number_with_delimiter(User.count)
+    @inboxes_count = number_with_delimiter(Inbox.count)
+    @conversations_count = number_with_delimiter(Conversation.count)
   end
 end
diff --git a/app/javascript/dashboard/api/contacts.js b/app/javascript/dashboard/api/contacts.js
index 0ed9bb101..a6415cb37 100644
--- a/app/javascript/dashboard/api/contacts.js
+++ b/app/javascript/dashboard/api/contacts.js
@@ -52,6 +52,14 @@ class ContactAPI extends ApiClient {
     )}`;
     return axios.get(requestURL);
   }
+
+  importContacts(file) {
+    const formData = new FormData();
+    formData.append('import_file', file);
+    return axios.post(`${this.url}/import`, formData, {
+      headers: { 'Content-Type': 'multipart/form-data' },
+    });
+  }
 }
 
 export default new ContactAPI();
diff --git a/app/javascript/dashboard/api/specs/contacts.spec.js b/app/javascript/dashboard/api/specs/contacts.spec.js
index 0c0a21125..03a71ca11 100644
--- a/app/javascript/dashboard/api/specs/contacts.spec.js
+++ b/app/javascript/dashboard/api/specs/contacts.spec.js
@@ -59,6 +59,18 @@ describe('#ContactsAPI', () => {
         '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support'
       );
     });
+
+    it('#importContacts', () => {
+      const file = 'file';
+      contactAPI.importContacts(file);
+      expect(context.axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/contacts/import',
+        expect.any(FormData),
+        {
+          headers: { 'Content-Type': 'multipart/form-data' },
+        }
+      );
+    });
   });
 });
 
diff --git a/app/javascript/dashboard/assets/images/twitter-chat-badge.png b/app/javascript/dashboard/assets/images/twitter-chat-badge.png
new file mode 100644
index 000000000..987ed3d07
Binary files /dev/null and b/app/javascript/dashboard/assets/images/twitter-chat-badge.png differ
diff --git a/app/javascript/dashboard/assets/scss/_utility-helpers.scss b/app/javascript/dashboard/assets/scss/_utility-helpers.scss
new file mode 100644
index 000000000..60fecb994
--- /dev/null
+++ b/app/javascript/dashboard/assets/scss/_utility-helpers.scss
@@ -0,0 +1,3 @@
+.margin-right-small {
+  margin-right: var(--space-small);
+}
diff --git a/app/javascript/dashboard/assets/scss/widgets/_modal.scss b/app/javascript/dashboard/assets/scss/widgets/_modal.scss
index 8c4e656c4..a017f776a 100644
--- a/app/javascript/dashboard/assets/scss/widgets/_modal.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_modal.scss
@@ -71,7 +71,8 @@
     @include padding($space-large);
   }
 
-  form {
+  form,
+  .modal-content {
     @include padding($space-large);
     align-self: center;
 
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 6d65ba2dd..5ca64d215 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -194,7 +194,7 @@ export default {
     });
   },
   methods: {
-    handleKeyEvents(e) {
+    getKeyboardListenerParams() {
       const allConversations = this.$refs.activeConversation.querySelectorAll(
         'div.conversations-list div.conversation'
       );
@@ -205,7 +205,19 @@ export default {
         activeConversation
       );
       const lastConversationIndex = allConversations.length - 1;
+      return {
+        allConversations,
+        activeConversation,
+        activeConversationIndex,
+        lastConversationIndex,
+      };
+    },
+    handleKeyEvents(e) {
       if (hasPressedAltAndJKey(e)) {
+        const {
+          allConversations,
+          activeConversationIndex,
+        } = this.getKeyboardListenerParams();
         if (activeConversationIndex === -1) {
           allConversations[0].click();
         }
@@ -214,6 +226,11 @@ export default {
         }
       }
       if (hasPressedAltAndKKey(e)) {
+        const {
+          allConversations,
+          activeConversationIndex,
+          lastConversationIndex,
+        } = this.getKeyboardListenerParams();
         if (activeConversationIndex === -1) {
           allConversations[lastConversationIndex].click();
         } else if (activeConversationIndex < lastConversationIndex) {
diff --git a/app/javascript/dashboard/components/buttons/ResolveAction.vue b/app/javascript/dashboard/components/buttons/ResolveAction.vue
index 76090b89f..637424815 100644
--- a/app/javascript/dashboard/components/buttons/ResolveAction.vue
+++ b/app/javascript/dashboard/components/buttons/ResolveAction.vue
@@ -176,7 +176,9 @@ export default {
         '.conversations-list .conversation'
       );
       if (hasPressedAltAndMKey(e)) {
-        this.$refs.arrowDownButton.$el.click();
+        if (this.$refs.arrowDownButton) {
+          this.$refs.arrowDownButton.$el.click();
+        }
       }
       if (hasPressedAltAndEKey(e)) {
         const activeConversation = document.querySelector(
diff --git a/app/javascript/dashboard/components/layout/Sidebar.vue b/app/javascript/dashboard/components/layout/Sidebar.vue
index e8c0e21f8..07314e9c0 100644
--- a/app/javascript/dashboard/components/layout/Sidebar.vue
+++ b/app/javascript/dashboard/components/layout/Sidebar.vue
@@ -95,10 +95,15 @@ import AddAccountModal from './sidebarComponents/AddAccountModal.vue';
 import AddLabelModal from '../../routes/dashboard/settings/labels/AddLabel';
 import WootKeyShortcutModal from 'components/widgets/modal/WootKeyShortcutModal';
 import {
+  hasPressedAltAndCKey,
+  hasPressedAltAndRKey,
+  hasPressedAltAndSKey,
+  hasPressedAltAndVKey,
   hasPressedCommandAndForwardSlash,
   isEscape,
 } from 'shared/helpers/KeyboardHelpers';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
+import router from '../../routes';
 
 export default {
   components: {
@@ -276,6 +281,27 @@ export default {
       if (isEscape(e)) {
         this.closeKeyShortcutModal();
       }
+
+      if (hasPressedAltAndCKey(e)) {
+        if (!this.isCurrentRouteSameAsNavigation('home')) {
+          router.push({ name: 'home' });
+        }
+      } else if (hasPressedAltAndVKey(e)) {
+        if (!this.isCurrentRouteSameAsNavigation('contacts_dashboard')) {
+          router.push({ name: 'contacts_dashboard' });
+        }
+      } else if (hasPressedAltAndRKey(e)) {
+        if (!this.isCurrentRouteSameAsNavigation('settings_account_reports')) {
+          router.push({ name: 'settings_account_reports' });
+        }
+      } else if (hasPressedAltAndSKey(e)) {
+        if (!this.isCurrentRouteSameAsNavigation('agent_list')) {
+          router.push({ name: 'agent_list' });
+        }
+      }
+    },
+    isCurrentRouteSameAsNavigation(routeName) {
+      return router.currentRoute && router.currentRoute.name === routeName;
     },
     toggleSupportChatWindow() {
       window.$chatwoot.toggle();
diff --git a/app/javascript/dashboard/components/layout/SidebarItem.vue b/app/javascript/dashboard/components/layout/SidebarItem.vue
index 1799a829a..462853e6a 100644
--- a/app/javascript/dashboard/components/layout/SidebarItem.vue
+++ b/app/javascript/dashboard/components/layout/SidebarItem.vue
@@ -33,7 +33,7 @@
         <a href="#" :class="computedChildClass(child)">
           <div class="wrap">
             <i
-              v-if="computedInboxClass(child)"
+              v-if="menuItem.key === 'inbox'"
               class="inbox-icon"
               :class="computedInboxClass(child)"
             />
@@ -59,17 +59,10 @@
 import { mapGetters } from 'vuex';
 
 import router from '../../routes';
-import {
-  hasPressedAltAndCKey,
-  hasPressedAltAndVKey,
-  hasPressedAltAndRKey,
-  hasPressedAltAndSKey,
-} from 'shared/helpers/KeyboardHelpers';
 import adminMixin from '../../mixins/isAdmin';
-import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import { getInboxClassByType } from 'dashboard/helper/inbox';
 export default {
-  mixins: [adminMixin, eventListenerMixins],
+  mixins: [adminMixin],
   props: {
     menuItem: {
       type: Object,
@@ -124,20 +117,6 @@ export default {
         }
       }
     },
-    handleKeyEvents(e) {
-      if (hasPressedAltAndCKey(e)) {
-        router.push({ name: 'home' });
-      }
-      if (hasPressedAltAndVKey(e)) {
-        router.push({ name: 'contacts_dashboard' });
-      }
-      if (hasPressedAltAndRKey(e)) {
-        router.push({ name: 'settings_account_reports' });
-      }
-      if (hasPressedAltAndSKey(e)) {
-        router.push({ name: 'settings_home' });
-      }
-    },
     showItem(item) {
       return this.isAdmin && item.newLink !== undefined;
     },
diff --git a/app/javascript/dashboard/components/widgets/Thumbnail.vue b/app/javascript/dashboard/components/widgets/Thumbnail.vue
index 6fe83720b..517950ea0 100644
--- a/app/javascript/dashboard/components/widgets/Thumbnail.vue
+++ b/app/javascript/dashboard/components/widgets/Thumbnail.vue
@@ -22,19 +22,33 @@
       src="~dashboard/assets/images/fb-badge.png"
     />
     <img
-      v-if="badge === 'Channel::TwitterProfile'"
+      v-if="badge === 'twitter-tweet'"
       id="badge"
       class="source-badge"
       :style="badgeStyle"
       src="~dashboard/assets/images/twitter-badge.png"
     />
     <img
-      v-if="badge === 'Channel::TwilioSms'"
+      v-if="badge === 'twitter-chat'"
+      id="badge"
+      class="source-badge"
+      :style="badgeStyle"
+      src="~dashboard/assets/images/twitter-chat-badge.png"
+    />
+    <img
+      v-if="badge === 'whatsapp'"
       id="badge"
       class="source-badge"
       :style="badgeStyle"
       src="~dashboard/assets/images/channels/whatsapp.png"
     />
+    <img
+      v-if="badge === 'sms'"
+      id="badge"
+      class="source-badge"
+      :style="badgeStyle"
+      src="~dashboard/assets/images/channels/sms.png"
+    />
     <img
       v-if="badge === 'Channel::Line'"
       id="badge"
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
index d3152fa3c..a3389a72c 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
@@ -11,7 +11,7 @@
     <Thumbnail
       v-if="!hideThumbnail"
       :src="currentContact.thumbnail"
-      :badge="chatMetadata.channel"
+      :badge="inboxBadge"
       class="columns"
       :username="currentContact.name"
       :status="currentContact.availability_status"
@@ -68,13 +68,14 @@ import conversationMixin from '../../../mixins/conversations';
 import timeMixin from '../../../mixins/time';
 import router from '../../../routes';
 import { frontendURL, conversationUrl } from '../../../helper/URLHelper';
+import inboxMixin from 'shared/mixins/inboxMixin';
 
 export default {
   components: {
     Thumbnail,
   },
 
-  mixins: [timeMixin, conversationMixin, messageFormatterMixin],
+  mixins: [inboxMixin, timeMixin, conversationMixin, messageFormatterMixin],
   props: {
     activeLabel: {
       type: String,
@@ -167,14 +168,14 @@ export default {
       return this.getPlainText(subject || this.lastMessageInChat.content);
     },
 
-    chatInbox() {
+    inbox() {
       const { inbox_id: inboxId } = this.chat;
       const stateInbox = this.$store.getters['inboxes/getInbox'](inboxId);
       return stateInbox;
     },
 
     computedInboxClass() {
-      const { phone_number: phoneNumber, channel_type: type } = this.chatInbox;
+      const { phone_number: phoneNumber, channel_type: type } = this.inbox;
       const classByType = getInboxClassByType(type, phoneNumber);
       return classByType;
     },
@@ -187,11 +188,10 @@ export default {
       );
     },
     inboxName() {
-      const stateInbox = this.chatInbox;
+      const stateInbox = this.inbox;
       return stateInbox.name || '';
     },
   },
-
   methods: {
     cardClick(chat) {
       const { activeInbox } = this;
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index 1ec5a5db0..bb4464797 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -4,7 +4,7 @@
       <Thumbnail
         :src="currentContact.thumbnail"
         size="40px"
-        :badge="chatMetadata.channel"
+        :badge="inboxBadge"
         :username="currentContact.name"
         :status="currentContact.availability_status"
       />
@@ -42,6 +42,7 @@ import MoreActions from './MoreActions';
 import Thumbnail from '../Thumbnail';
 import agentMixin from '../../../mixins/agentMixin.js';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
+import inboxMixin from 'shared/mixins/inboxMixin';
 import { hasPressedAltAndOKey } from 'shared/helpers/KeyboardHelpers';
 
 export default {
@@ -49,7 +50,7 @@ export default {
     MoreActions,
     Thumbnail,
   },
-  mixins: [agentMixin, eventListenerMixins],
+  mixins: [inboxMixin, agentMixin, eventListenerMixins],
   props: {
     chat: {
       type: Object,
@@ -78,6 +79,12 @@ export default {
       return this.chat.meta;
     },
 
+    inbox() {
+      const { inbox_id: inboxId } = this.chat;
+      const stateInbox = this.$store.getters['inboxes/getInbox'](inboxId);
+      return stateInbox;
+    },
+
     currentContact() {
       return this.$store.getters['contacts/getContact'](
         this.chat.meta.sender.id
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index b9c9688fd..ff831281b 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -76,7 +76,6 @@
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import alertMixin from 'shared/mixins/alertMixin';
-import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 
 import EmojiInput from 'shared/components/emoji/EmojiInput';
 import CannedResponse from './CannedResponse';
@@ -108,13 +107,7 @@ export default {
     ReplyBottomPanel,
     WootMessageEditor,
   },
-  mixins: [
-    clickaway,
-    inboxMixin,
-    uiSettingsMixin,
-    alertMixin,
-    eventListenerMixins,
-  ],
+  mixins: [clickaway, inboxMixin, uiSettingsMixin, alertMixin],
   props: {
     selectedTweet: {
       type: [Object, String],
@@ -304,6 +297,15 @@ export default {
       }
     },
   },
+
+  mounted() {
+    // Donot use the keyboard listener mixin here as the events here are supposed to be
+    // working even if input/textarea is focussed.
+    document.addEventListener('keydown', this.handleKeyEvents);
+  },
+  destroyed() {
+    document.removeEventListener('keydown', this.handleKeyEvents);
+  },
   methods: {
     toggleUserMention(currentMentionState) {
       this.hasUserMention = currentMentionState;
@@ -345,7 +347,10 @@ export default {
           await this.$store.dispatch('sendMessage', messagePayload);
           this.$emit('scrollToMessage');
         } catch (error) {
-          // Error
+          const errorMessage =
+            error?.response?.data?.error ||
+            this.$t('CONVERSATION.MESSAGE_ERROR');
+          this.showAlert(errorMessage);
         }
         this.hideEmojiPicker();
       }
diff --git a/app/javascript/dashboard/helper/actionCable.js b/app/javascript/dashboard/helper/actionCable.js
index afddb1e88..3a86ad3ea 100644
--- a/app/javascript/dashboard/helper/actionCable.js
+++ b/app/javascript/dashboard/helper/actionCable.js
@@ -19,6 +19,7 @@ class ActionCableConnector extends BaseActionCableConnector {
       'conversation.typing_off': this.onTypingOff,
       'conversation.contact_changed': this.onConversationContactChange,
       'presence.update': this.onPresenceUpdate,
+      'contact.deleted': this.onContactDelete,
     };
   }
 
@@ -115,6 +116,14 @@ class ActionCableConnector extends BaseActionCableConnector {
   fetchConversationStats = () => {
     bus.$emit('fetch_conversation_stats');
   };
+
+  onContactDelete = data => {
+    this.app.$store.dispatch(
+      'contacts/deleteContactThroughConversations',
+      data.id
+    );
+    this.fetchConversationStats();
+  };
 }
 
 export default {
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index af8917dab..3b91f1bc9 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -22,7 +22,10 @@ export const getInboxClassByType = (type, phoneNumber) => {
     case INBOX_TYPES.EMAIL:
       return 'ion-ios-email';
 
+    case INBOX_TYPES.TELEGRAM:
+      return 'ion-ios-navigate';
+
     default:
-      return '';
+      return 'ion-ios-chatbubble';
   }
 };
diff --git a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
index f5e8da922..5c331a401 100644
--- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
index 28e42b91c..b092c7eb9 100644
--- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Vyberte časové pásmo",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
index 3db06c047..45da10bd7 100644
--- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "Vi er ikke tilgængelige i øjeblikket. Skriv en besked og vi svarer, når vi er tilbage.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index e00e01647..44f241e79 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -54,6 +54,35 @@
     "TITLE": "Create new contact",
     "DESC": "Add basic information details about the contact."
   },
+  "IMPORT_CONTACTS": {
+    "BUTTON_LABEL": "Import",
+    "TITLE": "Import Contacts",
+    "DESC": "Import contacts through a CSV file.",
+    "DOWNLOAD_LABEL": "Download a sample csv.",
+    "FORM": {
+      "LABEL": "CSV File",
+      "SUBMIT": "Import",
+      "CANCEL": "Cancel"
+    },
+    "SUCCESS_MESSAGE": "Contacts saved successfully",
+    "ERROR_MESSAGE": "There was an error, please try again"
+  },
+  "DELETE_CONTACT": {
+    "BUTTON_LABEL": "Delete Contact",
+    "TITLE": "Delete contact",
+    "DESC": "Delete contact details",
+    "CONFIRM": {
+      "TITLE": "Confirm Deletion",
+      "MESSAGE": "Are you sure to delete ",
+      "PLACE_HOLDER": "Please type {contactName} to confirm",
+      "YES": "Yes, Delete ",
+      "NO": "No, Keep "
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Contact deleted successfully",
+      "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+    }
+  },
   "CONTACT_FORM": {
     "FORM": {
       "SUBMIT": "Submit",
@@ -239,4 +268,4 @@
       "ERROR_MESSAGE": "Could not merge contcts, try again!"
     }
   }
-}
+}
\ No newline at end of file
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index 42a25e897..d9f4eeba4 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -84,6 +84,7 @@
     "CHANGE_AGENT": "Conversation Assignee changed",
     "CHANGE_TEAM": "Conversation team changed",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
+    "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
     "ASSIGNMENT": {
       "SELECT_AGENT": "Select Agent",
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index 329c48d31..b585eda4d 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -56,6 +56,11 @@
         "CHANNEL_AVATAR": {
           "LABEL": "Channel Avatar"
         },
+        "CHANNEL_WEBHOOK_URL": {
+          "LABEL": "Webhook URL",
+          "PLACEHOLDER": "Enter your Webhook URL",
+          "ERROR": "Please enter a valid URL"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
@@ -127,11 +132,11 @@
           "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again"
         }
       },
-			"SMS": {
+      "SMS": {
         "TITLE": "SMS Channel via Twilio",
         "DESC": "Start supporting your customers via SMS with Twilio integration."
       },
-			"WHATSAPP": {
+      "WHATSAPP": {
         "TITLE": "Whatsapp Channel via Twilio",
         "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
       },
@@ -195,6 +200,10 @@
         "SUBMIT_BUTTON": "Create LINE Channel",
         "API": {
           "ERROR_MESSAGE": "We were not able to save the LINE channel"
+        },
+        "API_CALLBACK": {
+          "TITLE": "Callback URL",
+          "SUBTITLE": "You have to configure the webhook URL in LINE application with the URL mentioned here."
         }
       },
       "TELEGRAM_CHANNEL": {
@@ -350,7 +359,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
index 923988f64..5a1c15383 100644
--- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
index 89efc3de8..f5010b0d8 100644
--- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
index 0327ada74..d22e53b84 100644
--- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/it/chatlist.json b/app/javascript/dashboard/i18n/locale/it/chatlist.json
index e419e2e00..0f7988618 100644
--- a/app/javascript/dashboard/i18n/locale/it/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/it/chatlist.json
@@ -13,18 +13,18 @@
     "STATUS_TABS": [
       {
         "NAME": "Apri",
-        "KEY": "contaaperture"
+        "KEY": "openCount"
       },
       {
         "NAME": "Risolti",
-        "KEY": "Conteggio"
+        "KEY": "allConvCount"
       }
     ],
     "ASSIGNEE_TYPE_TABS": [
       {
         "NAME": "Miniera",
         "KEY": "Io",
-        "COUNT_KEY": "contaMinore"
+        "COUNT_KEY": "mineCount"
       },
       {
         "NAME": "Non assegnato",
@@ -40,11 +40,11 @@
     "CHAT_STATUS_ITEMS": [
       {
         "TEXT": "Apri",
-        "VALUE": "Aperto"
+        "VALUE": "open"
       },
       {
         "TEXT": "Risolti",
-        "VALUE": "risolto"
+        "VALUE": "resolved"
       },
       {
         "TEXT": "Pending",
diff --git a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
index 6ca9fa681..e7cc9dbd6 100644
--- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
index a4cf934ac..19544deed 100644
--- a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
index 0a026316b..459bbad26 100644
--- a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
index 0327ada74..d22e53b84 100644
--- a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
index d347896e5..e18993ee7 100644
--- a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
index b0d6b2989..6671fa668 100644
--- a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
index e17f9fb77..89863acc5 100644
--- a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
index 0327ada74..d22e53b84 100644
--- a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
index 386160da8..245ffe707 100644
--- a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
index b89dcc554..f5a87ffe8 100644
--- a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
index 041ec75dd..836af5d28 100644
--- a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index 6001c0eaa..865bf0db7 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
index 4db996bc1..2596ea8a3 100644
--- a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
index 1313f8385..84fb6cebd 100644
--- a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index 93b285669..5c53f19d9 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -350,7 +350,7 @@
       "TIMEZONE_LABEL": "Select timezone",
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
-      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for vistors",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
       "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
       "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
       "DAY": {
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
index be79067e2..27f2f14c2 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
@@ -3,7 +3,7 @@
     <span class="close-button" @click="onClose">
       <i class="ion-android-close close-icon" />
     </span>
-    <contact-info show-new-message :contact="contact" />
+    <contact-info show-new-message :contact="contact" @panel-close="onClose" />
     <accordion-item
       :title="$t('CONTACT_PANEL.SIDEBAR_SECTIONS.CUSTOM_ATTRIBUTES')"
       :is-open="isContactSidebarItemOpen('is_ct_custom_attr_open')"
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactLabels.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactLabels.vue
index 8ac65b462..04c79561f 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactLabels.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactLabels.vue
@@ -24,12 +24,12 @@ export default {
 
   computed: {
     savedLabels() {
-      const result = this.$store.getters['contactLabels/getContactLabels'](
-        this.contactId
+      const availableContactLabels = this.$store.getters[
+        'contactLabels/getContactLabels'
+      ](this.contactId);
+      return this.allLabels.filter(({ title }) =>
+        availableContactLabels.includes(title)
       );
-      return result.map(value => {
-        return this.allLabels.find(label => label.title === value);
-      });
     },
 
     ...mapGetters({
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue
index ada19502e..4ac5c0fc7 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue
@@ -7,6 +7,7 @@
         this-selected-contact-id=""
         :on-input-search="onInputSearch"
         :on-toggle-create="onToggleCreate"
+        :on-toggle-import="onToggleImport"
         :header-title="label"
       />
       <contacts-table
@@ -30,6 +31,9 @@
       :on-close="closeContactInfoPanel"
     />
     <create-contact :show="showCreateModal" @cancel="onToggleCreate" />
+    <woot-modal :show.sync="showImportModal" :on-close="onToggleImport">
+      <import-contacts v-if="showImportModal" :on-close="onToggleImport" />
+    </woot-modal>
   </div>
 </template>
 
@@ -41,6 +45,7 @@ import ContactsTable from './ContactsTable';
 import ContactInfoPanel from './ContactInfoPanel';
 import CreateContact from 'dashboard/routes/dashboard/conversation/contact/CreateContact';
 import TableFooter from 'dashboard/components/widgets/TableFooter';
+import ImportContacts from './ImportContacts.vue';
 
 const DEFAULT_PAGE = 1;
 
@@ -51,6 +56,7 @@ export default {
     TableFooter,
     ContactInfoPanel,
     CreateContact,
+    ImportContacts,
   },
   props: {
     label: { type: String, default: '' },
@@ -59,6 +65,7 @@ export default {
     return {
       searchQuery: '',
       showCreateModal: false,
+      showImportModal: false,
       selectedContactId: '',
       sortConfig: { name: 'asc' },
     };
@@ -168,6 +175,9 @@ export default {
     onToggleCreate() {
       this.showCreateModal = !this.showCreateModal;
     },
+    onToggleImport() {
+      this.showImportModal = !this.showImportModal;
+    },
     onSortChange(params) {
       this.sortConfig = params;
       this.fetchContacts(this.meta.currentPage);
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/Header.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/Header.vue
index 93e471a76..008bf2c34 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/Header.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/Header.vue
@@ -29,11 +29,20 @@
         <woot-button
           color-scheme="success"
           icon="ion-android-add-circle"
-          @click="onToggleCreate"
+          class="margin-right-small"
           data-testid="create-new-contact"
+          @click="onToggleCreate"
         >
           {{ $t('CREATE_CONTACT.BUTTON_LABEL') }}
         </woot-button>
+
+        <woot-button
+          color-scheme="info"
+          icon="ion-android-upload"
+          @click="onToggleImport"
+        >
+          {{ $t('IMPORT_CONTACTS.BUTTON_LABEL') }}
+        </woot-button>
       </div>
     </div>
   </header>
@@ -41,7 +50,6 @@
 
 <script>
 export default {
-  components: {},
   props: {
     headerTitle: {
       type: String,
@@ -63,10 +71,15 @@ export default {
       type: Function,
       default: () => {},
     },
+    onToggleImport: {
+      type: Function,
+      default: () => {},
+    },
   },
   data() {
     return {
       showCreateModal: false,
+      showImportModal: false,
     };
   },
   computed: {
@@ -78,6 +91,7 @@ export default {
 </script>
 
 <style lang="scss" scoped>
+@import '~dashboard/assets/scss/_utility-helpers.scss';
 .page-title {
   margin: 0;
 }
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ImportContacts.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ImportContacts.vue
new file mode 100644
index 000000000..a8e582bcf
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ImportContacts.vue
@@ -0,0 +1,92 @@
+<template>
+  <modal :show.sync="show" :on-close="onClose">
+    <div class="column content-box">
+      <woot-modal-header :header-title="$t('IMPORT_CONTACTS.TITLE')">
+        <p>
+          {{ $t('IMPORT_CONTACTS.DESC') }}
+          <a :href="csvUrl" download="import-contacts-sample">{{
+            $t('IMPORT_CONTACTS.DOWNLOAD_LABEL')
+          }}</a>
+        </p>
+      </woot-modal-header>
+      <div class="row modal-content">
+        <div class="medium-12 columns">
+          <label>
+            <span>{{ $t('IMPORT_CONTACTS.FORM.LABEL') }}</span>
+            <input
+              id="file"
+              ref="file"
+              type="file"
+              accept="text/csv"
+              @change="handleFileUpload"
+            />
+          </label>
+        </div>
+        <div class="modal-footer">
+          <div class="medium-12 columns">
+            <woot-button
+              :disabled="uiFlags.isCreating || !file"
+              :loading="uiFlags.isCreating"
+              @click="uploadFile"
+            >
+              {{ $t('IMPORT_CONTACTS.FORM.SUBMIT') }}
+            </woot-button>
+            <button class="button clear" @click.prevent="onClose">
+              {{ $t('IMPORT_CONTACTS.FORM.CANCEL') }}
+            </button>
+          </div>
+        </div>
+      </div>
+    </div>
+  </modal>
+</template>
+
+<script>
+import Modal from '../../../../components/Modal';
+import { mapGetters } from 'vuex';
+import alertMixin from 'shared/mixins/alertMixin';
+
+export default {
+  components: {
+    Modal,
+  },
+  mixins: [alertMixin],
+  props: {
+    onClose: {
+      type: Function,
+      default: () => {},
+    },
+  },
+  data() {
+    return {
+      show: true,
+      file: '',
+    };
+  },
+  computed: {
+    ...mapGetters({
+      uiFlags: 'contacts/getUIFlags',
+    }),
+    csvUrl() {
+      return '/downloads/import-contacts-sample.csv';
+    },
+  },
+  methods: {
+    async uploadFile() {
+      try {
+        if (!this.file) return;
+        await this.$store.dispatch('contacts/import', this.file);
+        this.onClose();
+        this.showAlert(this.$t('IMPORT_CONTACTS.SUCCESS_MESSAGE'));
+      } catch (error) {
+        this.showAlert(
+          error.message || this.$t('IMPORT_CONTACTS.ERROR_MESSAGE')
+        );
+      }
+    },
+    handleFileUpload() {
+      this.file = this.$refs.file.files[0];
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
index db4deae84..03bfd7a89 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
@@ -48,30 +48,59 @@
           />
         </div>
       </div>
-      <woot-button
-        v-if="!showNewMessage"
-        class="edit-contact"
-        variant="link"
-        size="small"
-        @click="toggleEditModal"
-      >
-        {{ $t('EDIT_CONTACT.BUTTON_LABEL') }}
-      </woot-button>
-      <div v-else class="contact-actions">
-        <woot-button
-          class="new-message"
-          size="small expanded"
-          @click="toggleConversationModal"
-        >
-          {{ $t('CONTACT_PANEL.NEW_MESSAGE') }}
-        </woot-button>
-        <woot-button
-          variant="smooth"
-          size="small expanded"
-          @click="toggleEditModal"
-        >
-          {{ $t('EDIT_CONTACT.BUTTON_LABEL') }}
-        </woot-button>
+      <div v-if="!showNewMessage">
+        <div>
+          <woot-button
+            class="edit-contact"
+            variant="link"
+            size="small"
+            @click="toggleEditModal"
+          >
+            {{ $t('EDIT_CONTACT.BUTTON_LABEL') }}
+          </woot-button>
+        </div>
+        <div v-if="isAdmin">
+          <woot-button
+            class="delete-contact"
+            variant="link"
+            size="small"
+            color-scheme="alert"
+            @click="toggleDeleteModal"
+            :disabled="uiFlags.isDeleting"
+          >
+            {{ $t('DELETE_CONTACT.BUTTON_LABEL') }}
+          </woot-button>
+        </div>
+      </div>
+      <div v-else>
+        <div class="contact-actions">
+          <woot-button
+            v-tooltip="$t('CONTACT_PANEL.NEW_MESSAGE')"
+            class="new-message"
+            icon="ion-chatboxes"
+            size="small expanded"
+            @click="toggleConversationModal"
+          />
+          <woot-button
+            v-tooltip="$t('EDIT_CONTACT.BUTTON_LABEL')"
+            class="edit-contact"
+            icon="ion-edit"
+            variant="smooth"
+            size="small expanded"
+            @click="toggleEditModal"
+          />
+          <woot-button
+            v-if="isAdmin"
+            v-tooltip="$t('DELETE_CONTACT.BUTTON_LABEL')"
+            class="delete-contact"
+            icon="ion-trash-a"
+            variant="hollow"
+            size="small expanded"
+            color-scheme="alert"
+            @click="toggleDeleteModal"
+            :disabled="uiFlags.isDeleting"
+          />
+        </div>
       </div>
       <edit-contact
         v-if="showEditModal"
@@ -80,11 +109,24 @@
         @cancel="toggleEditModal"
       />
       <new-conversation
+        v-if="contact.id"
         :show="showConversationModal"
         :contact="contact"
         @cancel="toggleConversationModal"
       />
     </div>
+    <woot-confirm-delete-modal
+      v-if="showDeleteModal"
+      :show.sync="showDeleteModal"
+      :title="$t('DELETE_CONTACT.CONFIRM.TITLE')"
+      :message="confirmDeleteMessage"
+      :confirm-text="deleteConfirmText"
+      :reject-text="deleteRejectText"
+      :confirm-value="contact.name"
+      :confirm-place-holder-text="confirmPlaceHolderText"
+      @on-confirm="confirmDeletion"
+      @on-close="closeDelete"
+    />
   </div>
 </template>
 <script>
@@ -93,6 +135,9 @@ import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import SocialIcons from './SocialIcons';
 import EditContact from './EditContact';
 import NewConversation from './NewConversation';
+import alertMixin from 'shared/mixins/alertMixin';
+import adminMixin from '../../../../mixins/isAdmin';
+import { mapGetters } from 'vuex';
 
 export default {
   components: {
@@ -102,6 +147,7 @@ export default {
     SocialIcons,
     NewConversation,
   },
+  mixins: [alertMixin, adminMixin],
   props: {
     contact: {
       type: Object,
@@ -120,9 +166,11 @@ export default {
     return {
       showEditModal: false,
       showConversationModal: false,
+      showDeleteModal: false,
     };
   },
   computed: {
+    ...mapGetters({ uiFlags: 'contacts/getUIFlags' }),
     additionalAttributes() {
       return this.contact.additional_attributes || {};
     },
@@ -134,6 +182,23 @@ export default {
 
       return { twitter: twitterScreenName, ...(socialProfiles || {}) };
     },
+    // Delete Modal
+    deleteConfirmText() {
+      return `${this.$t('DELETE_CONTACT.CONFIRM.YES')} ${this.contact.name}`;
+    },
+    deleteRejectText() {
+      return `${this.$t('DELETE_CONTACT.CONFIRM.NO')} ${this.contact.name}`;
+    },
+    confirmDeleteMessage() {
+      return `${this.$t('DELETE_CONTACT.CONFIRM.MESSAGE')} ${
+        this.contact.name
+      } ?`;
+    },
+    confirmPlaceHolderText() {
+      return `${this.$t('DELETE_CONTACT.CONFIRM.PLACE_HOLDER', {
+        contactName: this.contact.name,
+      })}`;
+    },
   },
   methods: {
     toggleEditModal() {
@@ -142,6 +207,31 @@ export default {
     toggleConversationModal() {
       this.showConversationModal = !this.showConversationModal;
     },
+    toggleDeleteModal() {
+      this.showDeleteModal = !this.showDeleteModal;
+    },
+    confirmDeletion() {
+      this.deleteContact(this.contact);
+      this.closeDelete();
+    },
+    closeDelete() {
+      this.showDeleteModal = false;
+      this.showConversationModal = false;
+      this.showEditModal = false;
+    },
+    async deleteContact({ id }) {
+      try {
+        await this.$store.dispatch('contacts/delete', id);
+        this.$emit('panel-close');
+        this.showAlert(this.$t('DELETE_CONTACT.API.SUCCESS_MESSAGE'));
+      } catch (error) {
+        this.showAlert(
+          error.message
+            ? error.message
+            : this.$t('DELETE_CONTACT.API.ERROR_MESSAGE')
+        );
+      }
+    },
   },
 };
 </script>
@@ -179,17 +269,32 @@ export default {
 .contact-actions {
   margin-top: var(--space-small);
 }
-.button.edit-contact {
+
+.edit-contact {
   margin-left: var(--space-medium);
 }
 
-.button.new-message {
-  margin-right: var(--space-small);
+.delete-contact {
+  margin-left: var(--space-medium);
 }
 
 .contact-actions {
   display: flex;
   align-items: center;
   width: 100%;
+
+  .new-message {
+    font-size: var(--font-size-medium);
+  }
+
+  .edit-contact {
+    margin-left: var(--space-small);
+    font-size: var(--font-size-medium);
+  }
+
+  .delete-contact {
+    margin-left: var(--space-small);
+    font-size: var(--font-size-medium);
+  }
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/campaigns/AddCampaign.vue b/app/javascript/dashboard/routes/dashboard/settings/campaigns/AddCampaign.vue
index cf56f66e9..267188592 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/campaigns/AddCampaign.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/campaigns/AddCampaign.vue
@@ -237,7 +237,7 @@ export default {
       if (this.isOngoingType) {
         return this.$store.getters['inboxes/getWebsiteInboxes'];
       }
-      return this.$store.getters['inboxes/getTwilioInboxes'];
+      return this.$store.getters['inboxes/getTwilioSMSInboxes'];
     },
     sendersAndBotList() {
       return [
diff --git a/app/javascript/dashboard/routes/dashboard/settings/campaigns/EditCampaign.vue b/app/javascript/dashboard/routes/dashboard/settings/campaigns/EditCampaign.vue
index 592a09fe7..deb3b56b6 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/campaigns/EditCampaign.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/campaigns/EditCampaign.vue
@@ -161,7 +161,7 @@ export default {
       if (this.isOngoingType) {
         return this.$store.getters['inboxes/getWebsiteInboxes'];
       }
-      return this.$store.getters['inboxes/getTwilioInboxes'];
+      return this.$store.getters['inboxes/getTwilioSMSInboxes'];
     },
     pageTitle() {
       return `${this.$t('CAMPAIGN.EDIT.TITLE')} - ${
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue
index 3a8c93350..b42e5e9c3 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue
@@ -88,7 +88,7 @@ export default {
       const selectedAgents = this.selectedAgents.map(x => x.id);
 
       try {
-        await InboxMembersAPI.create({ inboxId, agentList: selectedAgents });
+        await InboxMembersAPI.update({ inboxId, agentList: selectedAgents });
         router.replace({
           name: 'settings_inbox_finish',
           params: {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue
index ad2bab48d..95cbd7646 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue
@@ -17,7 +17,7 @@
           <woot-code
             v-if="isATwilioInbox"
             lang="html"
-            :script="currentInbox.webhook_url"
+            :script="currentInbox.callback_webhook_url"
           >
           </woot-code>
         </div>
@@ -25,7 +25,7 @@
           <woot-code
             v-if="isALineInbox"
             lang="html"
-            :script="currentInbox.webhook_url"
+            :script="currentInbox.callback_webhook_url"
           >
           </woot-code>
         </div>
@@ -93,6 +93,12 @@ export default {
         )}`;
       }
 
+      if (this.isALineInbox) {
+        return `${this.$t('INBOX_MGMT.FINISH.MESSAGE')}. ${this.$t(
+          'INBOX_MGMT.ADD.LINE_CHANNEL.API_CALLBACK.SUBTITLE'
+        )}`;
+      }
+
       if (this.isAEmailInbox) {
         return this.$t('INBOX_MGMT.ADD.EMAIL_CHANNEL.FINISH_MESSAGE');
       }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
index dc5ec797a..a708f8064 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
@@ -51,6 +51,9 @@
                 <span v-if="item.channel_type === 'Channel::Telegram'">
                   Telegram
                 </span>
+                <span v-if="item.channel_type === 'Channel::Line'">
+                  Line
+                </span>
                 <span v-if="item.channel_type === 'Channel::Api'">
                   {{ globalConfig.apiChannelName || 'API' }}
                 </span>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index 686497baa..fd7204fe7 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -22,7 +22,7 @@
         <woot-avatar-uploader
           :label="$t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_AVATAR.LABEL')"
           :src="avatarUrl"
-          deleteAvatar
+          delete-avatar
           @change="handleImageUpload"
           @onAvatarDelete="handleAvatarDelete"
         />
@@ -32,6 +32,24 @@
           :label="inboxNameLabel"
           :placeholder="inboxNamePlaceHolder"
         />
+        <woot-input
+          v-if="isAPIInbox"
+          v-model.trim="webhookUrl"
+          class="medium-9 columns"
+          :class="{ error: $v.webhookUrl.$error }"
+          :label="
+            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WEBHOOK_URL.LABEL')
+          "
+          :placeholder="
+            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WEBHOOK_URL.PLACEHOLDER')
+          "
+          :error="
+            $v.webhookUrl.$error
+              ? $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WEBHOOK_URL.ERROR')
+              : ''
+          "
+          @blur="$v.webhookUrl.$touch"
+        />
         <woot-input
           v-if="isAWebWidgetInbox"
           v-model.trim="channelWebsiteUrl"
@@ -212,6 +230,16 @@
         </div>
 
         <woot-submit-button
+          v-if="isAPIInbox"
+          type="submit"
+          :disabled="$v.webhookUrl.$invalid"
+          :button-text="$t('INBOX_MGMT.SETTINGS_POPUP.UPDATE')"
+          :loading="uiFlags.isUpdatingInbox"
+          @click="updateInbox"
+        />
+        <woot-submit-button
+          v-else
+          type="submit"
           :button-text="$t('INBOX_MGMT.SETTINGS_POPUP.UPDATE')"
           :loading="uiFlags.isUpdatingInbox"
           @click="updateInbox"
@@ -259,7 +287,21 @@
           :title="$t('INBOX_MGMT.ADD.TWILIO.API_CALLBACK.TITLE')"
           :sub-title="$t('INBOX_MGMT.ADD.TWILIO.API_CALLBACK.SUBTITLE')"
         >
-          <woot-code :script="twilioCallbackURL" lang="html"></woot-code>
+          <woot-code
+            :script="inbox.callback_webhook_url"
+            lang="html"
+          ></woot-code>
+        </settings-section>
+      </div>
+      <div v-else-if="isALineChannel" class="settings--content">
+        <settings-section
+          :title="$t('INBOX_MGMT.ADD.LINE_CHANNEL.API_CALLBACK.TITLE')"
+          :sub-title="$t('INBOX_MGMT.ADD.LINE_CHANNEL.API_CALLBACK.SUBTITLE')"
+        >
+          <woot-code
+            :script="inbox.callback_webhook_url"
+            lang="html"
+          ></woot-code>
         </settings-section>
       </div>
       <div v-else-if="isAWebWidgetInbox">
@@ -310,6 +352,8 @@
 <script>
 import { mapGetters } from 'vuex';
 import { createMessengerScript } from 'dashboard/helper/scriptGenerator';
+import { required } from 'vuelidate/lib/validators';
+import { shouldBeUrl } from 'shared/helpers/Validators';
 import configMixin from 'shared/mixins/configMixin';
 import alertMixin from 'shared/mixins/alertMixin';
 import SettingIntroBanner from 'dashboard/components/widgets/SettingIntroBanner';
@@ -343,6 +387,7 @@ export default {
       csatSurveyEnabled: false,
       selectedInboxName: '',
       channelWebsiteUrl: '',
+      webhookUrl: '',
       channelWelcomeTitle: '',
       channelWelcomeTagline: '',
       selectedFeatureFlags: [],
@@ -378,6 +423,10 @@ export default {
           key: 'collaborators',
           name: this.$t('INBOX_MGMT.TABS.COLLABORATORS'),
         },
+        {
+          key: 'businesshours',
+          name: this.$t('INBOX_MGMT.TABS.BUSINESS_HOURS'),
+        },
       ];
 
       if (this.isAWebWidgetInbox) {
@@ -387,10 +436,6 @@ export default {
             key: 'preChatForm',
             name: this.$t('INBOX_MGMT.TABS.PRE_CHAT_FORM'),
           },
-          {
-            key: 'businesshours',
-            name: this.$t('INBOX_MGMT.TABS.BUSINESS_HOURS'),
-          },
           {
             key: 'configuration',
             name: this.$t('INBOX_MGMT.TABS.CONFIGURATION'),
@@ -398,7 +443,12 @@ export default {
         ];
       }
 
-      if (this.isATwilioChannel || this.isAPIInbox || this.isAnEmailChannel) {
+      if (
+        this.isATwilioChannel ||
+        this.isALineChannel ||
+        this.isAPIInbox ||
+        this.isAnEmailChannel
+      ) {
         return [
           ...visibleToAllChannelTabs,
           {
@@ -484,6 +534,7 @@ export default {
         this.fetchAttachedAgents();
         this.avatarUrl = this.inbox.avatar_url;
         this.selectedInboxName = this.inbox.name;
+        this.webhookUrl = this.inbox.webhook_url;
         this.greetingEnabled = this.inbox.greeting_enabled || false;
         this.greetingMessage = this.inbox.greeting_message || '';
         this.autoAssignment = this.inbox.enable_auto_assignment;
@@ -536,6 +587,7 @@ export default {
           channel: {
             widget_color: this.inbox.widget_color,
             website_url: this.channelWebsiteUrl,
+            webhook_url: this.webhookUrl,
             welcome_title: this.channelWelcomeTitle || '',
             welcome_tagline: this.channelWelcomeTagline || '',
             selectedFeatureFlags: this.selectedFeatureFlags,
@@ -574,6 +626,10 @@ export default {
     },
   },
   validations: {
+    webhookUrl: {
+      required,
+      shouldBeUrl,
+    },
     selectedAgents: {
       isEmpty() {
         return !!this.selectedAgents.length;
diff --git a/app/javascript/dashboard/store/modules/contactConversations.js b/app/javascript/dashboard/store/modules/contactConversations.js
index d483637fc..eefae3165 100644
--- a/app/javascript/dashboard/store/modules/contactConversations.js
+++ b/app/javascript/dashboard/store/modules/contactConversations.js
@@ -82,6 +82,9 @@ export const mutations = {
     const conversations = $state.records[id] || [];
     Vue.set($state.records, id, [...conversations, data]);
   },
+  [types.default.DELETE_CONTACT_CONVERSATION]: ($state, id) => {
+    Vue.delete($state.records, id);
+  },
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/contacts/actions.js b/app/javascript/dashboard/store/modules/contacts/actions.js
index 09761c443..96a7c811a 100644
--- a/app/javascript/dashboard/store/modules/contacts/actions.js
+++ b/app/javascript/dashboard/store/modules/contacts/actions.js
@@ -82,6 +82,32 @@ export const actions = {
       }
     }
   },
+  import: async ({ commit }, file) => {
+    commit(types.SET_CONTACT_UI_FLAG, { isCreating: true });
+    try {
+      await ContactAPI.importContacts(file);
+      commit(types.SET_CONTACT_UI_FLAG, { isCreating: false });
+    } catch (error) {
+      commit(types.SET_CONTACT_UI_FLAG, { isCreating: false });
+      if (error.response?.data?.message) {
+        throw new ExceptionWithMessage(error.response.data.message);
+      }
+    }
+  },
+  delete: async ({ commit }, id) => {
+    commit(types.SET_CONTACT_UI_FLAG, { isDeleting: true });
+    try {
+      await ContactAPI.delete(id);
+      commit(types.SET_CONTACT_UI_FLAG, { isDeleting: false });
+    } catch (error) {
+      commit(types.SET_CONTACT_UI_FLAG, { isDeleting: false });
+      if (error.response?.data?.message) {
+        throw new Error(error.response.data.message);
+      } else {
+        throw new Error(error);
+      }
+    }
+  },
 
   fetchContactableInbox: async ({ commit }, id) => {
     commit(types.SET_CONTACT_UI_FLAG, { isFetchingInboxes: true });
@@ -110,4 +136,12 @@ export const actions = {
   setContact({ commit }, data) {
     commit(types.SET_CONTACT_ITEM, data);
   },
+
+  deleteContactThroughConversations: ({ commit }, id) => {
+    commit(types.DELETE_CONTACT, id);
+    commit(types.CLEAR_CONTACT_CONVERSATIONS, id, { root: true });
+    commit(`contactConversations/${types.DELETE_CONTACT_CONVERSATION}`, id, {
+      root: true,
+    });
+  },
 };
diff --git a/app/javascript/dashboard/store/modules/contacts/index.js b/app/javascript/dashboard/store/modules/contacts/index.js
index d5264169e..f1982e4be 100644
--- a/app/javascript/dashboard/store/modules/contacts/index.js
+++ b/app/javascript/dashboard/store/modules/contacts/index.js
@@ -13,6 +13,7 @@ const state = {
     isFetchingItem: false,
     isFetchingInboxes: false,
     isUpdating: false,
+    isDeleting: false,
   },
   sortOrder: [],
 };
diff --git a/app/javascript/dashboard/store/modules/contacts/mutations.js b/app/javascript/dashboard/store/modules/contacts/mutations.js
index 46f4d94fa..9e8e64e6d 100644
--- a/app/javascript/dashboard/store/modules/contacts/mutations.js
+++ b/app/javascript/dashboard/store/modules/contacts/mutations.js
@@ -46,6 +46,12 @@ export const mutations = {
     Vue.set($state.records, data.id, data);
   },
 
+  [types.DELETE_CONTACT]: ($state, id) => {
+    const index = $state.sortOrder.findIndex(item => item === id);
+    Vue.delete($state.sortOrder, index);
+    Vue.delete($state.records, id);
+  },
+
   [types.UPDATE_CONTACTS_PRESENCE]: ($state, data) => {
     Object.values($state.records).forEach(element => {
       const availabilityStatus = data[element.id];
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index 0415d8724..2af6f8130 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -155,6 +155,7 @@ const actions = {
   },
 
   sendMessage: async ({ commit }, data) => {
+    // eslint-disable-next-line no-useless-catch
     try {
       const pendingMessage = createPendingMessage(data);
       commit(types.default.ADD_MESSAGE, pendingMessage);
@@ -164,7 +165,7 @@ const actions = {
         status: MESSAGE_STATUS.SENT,
       });
     } catch (error) {
-      // Handle error
+      throw error;
     }
   },
 
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index f0005c627..f2fd0fd43 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -177,6 +177,13 @@ export const mutations = {
       Vue.set(chat, 'can_reply', canReply);
     }
   },
+
+  [types.default.CLEAR_CONTACT_CONVERSATIONS](_state, contactId) {
+    const chats = _state.allConversations.filter(
+      c => c.meta.sender.id !== contactId
+    );
+    Vue.set(_state, 'allConversations', chats);
+  },
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/inboxes.js b/app/javascript/dashboard/store/modules/inboxes.js
index 6094608e6..b02d35f3f 100644
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -73,6 +73,11 @@ export const getters = {
       item => item.channel_type === INBOX_TYPES.TWILIO
     );
   },
+  getTwilioSMSInboxes($state) {
+    return $state.records.filter(
+      item => item.channel_type === INBOX_TYPES.TWILIO && item.medium === 'sms'
+    );
+  },
 };
 
 export const actions = {
diff --git a/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js b/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
index 4bc8b6723..03d49d8d0 100644
--- a/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
@@ -139,6 +139,27 @@ describe('#actions', () => {
     });
   });
 
+  describe('#delete', () => {
+    it('sends correct mutations if API is success', async () => {
+      axios.delete.mockResolvedValue();
+      await actions.delete({ commit }, contactList[0].id);
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CONTACT_UI_FLAG, { isDeleting: true }],
+        [types.SET_CONTACT_UI_FLAG, { isDeleting: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.delete.mockRejectedValue({ message: 'Incorrect header' });
+      await expect(
+        actions.delete({ commit }, contactList[0].id)
+      ).rejects.toThrow(Error);
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CONTACT_UI_FLAG, { isDeleting: true }],
+        [types.SET_CONTACT_UI_FLAG, { isDeleting: false }],
+      ]);
+    });
+  });
+
   describe('#setContact', () => {
     it('returns correct mutations', () => {
       const data = { id: 1, name: 'john doe', availability_status: 'online' };
@@ -146,4 +167,19 @@ describe('#actions', () => {
       expect(commit.mock.calls).toEqual([[types.SET_CONTACT_ITEM, data]]);
     });
   });
+
+  describe('#deleteContactThroughConversations', () => {
+    it('returns correct mutations', () => {
+      actions.deleteContactThroughConversations({ commit }, contactList[0].id);
+      expect(commit.mock.calls).toEqual([
+        [types.DELETE_CONTACT, contactList[0].id],
+        [types.CLEAR_CONTACT_CONVERSATIONS, contactList[0].id, { root: true }],
+        [
+          `contactConversations/${types.DELETE_CONTACT_CONVERSATION}`,
+          contactList[0].id,
+          { root: true },
+        ],
+      ]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/inboxes/fixtures.js b/app/javascript/dashboard/store/modules/specs/inboxes/fixtures.js
index 3a245aa2f..9db92b00a 100644
--- a/app/javascript/dashboard/store/modules/specs/inboxes/fixtures.js
+++ b/app/javascript/dashboard/store/modules/specs/inboxes/fixtures.js
@@ -49,10 +49,10 @@ export default [
     name: 'Test Widget 5',
     channel_type: 'Channel::TwilioSms',
     avatar_url: null,
+    medium: 'sms',
     page_id: null,
     widget_color: '#68BC00',
     website_token: 'randomid125',
     enable_auto_assignment: true,
   },
-
 ];
diff --git a/app/javascript/dashboard/store/modules/specs/inboxes/getters.spec.js b/app/javascript/dashboard/store/modules/specs/inboxes/getters.spec.js
index f70e372cb..f49d68e89 100644
--- a/app/javascript/dashboard/store/modules/specs/inboxes/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/inboxes/getters.spec.js
@@ -19,6 +19,11 @@ describe('#getters', () => {
     expect(getters.getTwilioInboxes(state).length).toEqual(1);
   });
 
+  it('getTwilioSMSInboxes', () => {
+    const state = { records: inboxList };
+    expect(getters.getTwilioSMSInboxes(state).length).toEqual(1);
+  });
+
   it('getInbox', () => {
     const state = {
       records: inboxList,
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index c364f7e4d..eff36b0d2 100755
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -18,6 +18,7 @@ export default {
   CHANGE_CHAT_STATUS_FILTER: 'CHANGE_CHAT_STATUS_FILTER',
   UPDATE_ASSIGNEE: 'UPDATE_ASSIGNEE',
   UPDATE_CONVERSATION_CONTACT: 'UPDATE_CONVERSATION_CONTACT',
+  CLEAR_CONTACT_CONVERSATIONS: 'CLEAR_CONTACT_CONVERSATIONS',
 
   SET_CURRENT_CHAT_WINDOW: 'SET_CURRENT_CHAT_WINDOW',
   CLEAR_CURRENT_CHAT_WINDOW: 'CLEAR_CURRENT_CHAT_WINDOW',
@@ -101,6 +102,7 @@ export default {
   SET_CONTACTS: 'SET_CONTACTS',
   CLEAR_CONTACTS: 'CLEAR_CONTACTS',
   EDIT_CONTACT: 'EDIT_CONTACT',
+  DELETE_CONTACT: 'DELETE_CONTACT',
   UPDATE_CONTACTS_PRESENCE: 'UPDATE_CONTACTS_PRESENCE',
 
   // Notifications
@@ -119,6 +121,7 @@ export default {
   SET_CONTACT_CONVERSATIONS_UI_FLAG: 'SET_CONTACT_CONVERSATIONS_UI_FLAG',
   SET_CONTACT_CONVERSATIONS: 'SET_CONTACT_CONVERSATIONS',
   ADD_CONTACT_CONVERSATION: 'ADD_CONTACT_CONVERSATION',
+  DELETE_CONTACT_CONVERSATION: 'DELETE_CONTACT_CONVERSATION',
 
   // Contact Label
   SET_CONTACT_LABELS_UI_FLAG: 'SET_CONTACT_LABELS_UI_FLAG',
diff --git a/app/javascript/packs/sdk.js b/app/javascript/packs/sdk.js
index de147276c..46be81d95 100755
--- a/app/javascript/packs/sdk.js
+++ b/app/javascript/packs/sdk.js
@@ -40,8 +40,8 @@ const runSDK = ({ baseUrl, websiteToken }) => {
     launcherTitle: chatwootSettings.launcherTitle || '',
     showPopoutButton: chatwootSettings.showPopoutButton || false,
 
-    toggle() {
-      IFrameHelper.events.toggleBubble();
+    toggle(state) {
+      IFrameHelper.events.toggleBubble(state);
     },
 
     setUser(identifier, user) {
diff --git a/app/javascript/sdk/IFrameHelper.js b/app/javascript/sdk/IFrameHelper.js
index 187e7b602..53bae13a7 100644
--- a/app/javascript/sdk/IFrameHelper.js
+++ b/app/javascript/sdk/IFrameHelper.js
@@ -148,8 +148,15 @@ export const IFrameHelper = {
       setBubbleText(window.$chatwoot.launcherTitle || message.label);
     },
 
-    toggleBubble: () => {
-      onBubbleClick();
+    toggleBubble: state => {
+      let bubbleState = {};
+      if (state === 'open') {
+        bubbleState.toggleValue = true;
+      } else if (state === 'close') {
+        bubbleState.toggleValue = false;
+      }
+
+      onBubbleClick(bubbleState);
     },
 
     onBubbleToggle: isOpen => {
diff --git a/app/javascript/sdk/sdk.js b/app/javascript/sdk/sdk.js
index 324b5a835..ebdbdf1ca 100644
--- a/app/javascript/sdk/sdk.js
+++ b/app/javascript/sdk/sdk.js
@@ -99,6 +99,7 @@ export const SDK_CSS = `.woot-widget-holder {
 .woot--close::before, .woot--close::after {
   background-color: #fff;
   content: ' ';
+  display: inline;
   height: 24px;
   left: 32px;
   position: absolute;
@@ -149,7 +150,7 @@ export const SDK_CSS = `.woot-widget-holder {
     max-height: 100vh;
     padding: 0 8px;
   }
- 
+
   .woot-widget-holder.has-unread-view iframe {
     min-height: unset !important;
   }
@@ -157,7 +158,7 @@ export const SDK_CSS = `.woot-widget-holder {
  .woot-widget-holder.has-unread-view.woot-elements--left {
     left: 0;
   }
-  
+
   .woot-widget-bubble.woot--close {
     bottom: 60px;
     opacity: 0;
diff --git a/app/javascript/shared/components/ChatOption.vue b/app/javascript/shared/components/ChatOption.vue
index 74a614579..672939356 100644
--- a/app/javascript/shared/components/ChatOption.vue
+++ b/app/javascript/shared/components/ChatOption.vue
@@ -41,10 +41,11 @@ export default {
 @import '~widget/assets/scss/variables.scss';
 
 .option {
-  border: 1px solid $color-woot;
   border-radius: $space-jumbo;
+  border: 1px solid $color-woot;
   float: left;
   margin: $space-smaller;
+  max-width: 100%;
 
   .option-button {
     background: transparent;
@@ -52,7 +53,11 @@ export default {
     border: 0;
     color: $color-woot;
     cursor: pointer;
+    height: auto;
+    line-height: 1.5;
+    min-height: $space-two * 2;
     text-align: left;
+    white-space: normal;
 
     span {
       display: inline-block;
diff --git a/app/javascript/shared/components/ui/MultiselectDropdown.vue b/app/javascript/shared/components/ui/MultiselectDropdown.vue
index 0d0d67296..687b7bf90 100644
--- a/app/javascript/shared/components/ui/MultiselectDropdown.vue
+++ b/app/javascript/shared/components/ui/MultiselectDropdown.vue
@@ -16,7 +16,6 @@
           :src="selectedItem.thumbnail"
           size="24px"
           :status="selectedItem.availability_status"
-          :badge="selectedItem.channel"
           :username="selectedItem.name"
         />
         <div class="selector-name-wrap">
diff --git a/app/javascript/shared/helpers/Validators.js b/app/javascript/shared/helpers/Validators.js
index 57e5e0e58..d6b802de8 100644
--- a/app/javascript/shared/helpers/Validators.js
+++ b/app/javascript/shared/helpers/Validators.js
@@ -1,2 +1,4 @@
 export const isPhoneE164 = value => !!value.match(/^\+[1-9]\d{1,14}$/);
 export const isPhoneE164OrEmpty = value => isPhoneE164(value) || value === '';
+export const shouldBeUrl = (value = '') =>
+  value ? value.startsWith('http') : true;
diff --git a/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js b/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js
new file mode 100644
index 000000000..ba393a7a3
--- /dev/null
+++ b/app/javascript/shared/helpers/specs/ValidatorsHelper.spec.js
@@ -0,0 +1,7 @@
+import { shouldBeUrl } from '../Validators';
+
+describe('#shouldBeUrl', () => {
+  it('should return correct url', () => {
+    expect(shouldBeUrl('http')).toEqual(true);
+  });
+});
diff --git a/app/javascript/shared/mixins/eventListenerMixins.js b/app/javascript/shared/mixins/eventListenerMixins.js
index aad6952b3..0a426c2aa 100644
--- a/app/javascript/shared/mixins/eventListenerMixins.js
+++ b/app/javascript/shared/mixins/eventListenerMixins.js
@@ -1,8 +1,28 @@
+import { isEscape } from '../helpers/KeyboardHelpers';
+
 export default {
   mounted() {
-    document.addEventListener('keydown', this.handleKeyEvents);
+    document.addEventListener('keydown', this.onKeyDownHandler);
   },
-  destroyed() {
-    document.removeEventListener('keydown', this.handleKeyEvents);
+  beforeDestroy() {
+    document.removeEventListener('keydown', this.onKeyDownHandler);
+  },
+  methods: {
+    onKeyDownHandler(e) {
+      const isEventFromAnInputBox =
+        e.target?.tagName === 'INPUT' || e.target?.tagName === 'TEXTAREA';
+      const isEventFromProseMirror = e.target?.className?.includes(
+        'ProseMirror'
+      );
+
+      if (isEventFromAnInputBox || isEventFromProseMirror) {
+        if (isEscape(e)) {
+          e.target.blur();
+        }
+        return;
+      }
+
+      this.handleKeyEvents(e);
+    },
   },
 };
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index 361ffdce2..5ff8509fe 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -5,6 +5,8 @@ export const INBOX_TYPES = {
   TWILIO: 'Channel::TwilioSms',
   API: 'Channel::Api',
   EMAIL: 'Channel::Email',
+  TELEGRAM: 'Channel::Telegram',
+  LINE: 'Channel::Line',
 };
 
 export default {
@@ -27,16 +29,41 @@ export default {
     isATwilioChannel() {
       return this.channelType === INBOX_TYPES.TWILIO;
     },
+    isALineChannel() {
+      return this.channelType === INBOX_TYPES.LINE;
+    },
     isAnEmailChannel() {
       return this.channelType === INBOX_TYPES.EMAIL;
     },
     isATwilioSMSChannel() {
-      const { phone_number: phoneNumber = '' } = this.inbox;
-      return this.isATwilioChannel && !phoneNumber.startsWith('whatsapp');
+      const { medium: medium = '' } = this.inbox;
+      return this.isATwilioChannel && medium === 'sms';
     },
     isATwilioWhatsappChannel() {
-      const { phone_number: phoneNumber = '' } = this.inbox;
-      return this.isATwilioChannel && phoneNumber.startsWith('whatsapp');
+      const { medium: medium = '' } = this.inbox;
+      return this.isATwilioChannel && medium === 'whatsapp';
+    },
+    isTwitterInboxTweet() {
+      return (
+        this.chat &&
+        this.chat.additional_attributes &&
+        this.chat.additional_attributes.type === 'tweet'
+      );
+    },
+    twilioBadge() {
+      return `${this.isATwilioSMSChannel ? 'sms' : 'whatsapp'}`;
+    },
+    twitterBadge() {
+      return `${this.isTwitterInboxTweet ? 'twitter-tweet' : 'twitter-chat'}`;
+    },
+    inboxBadge() {
+      if (this.isATwitterInbox) {
+        return this.twitterBadge;
+      }
+      if (this.isATwilioChannel) {
+        return this.twilioBadge;
+      }
+      return this.channelType;
     },
   },
 };
diff --git a/app/javascript/shared/mixins/specs/inboxMixin.spec.js b/app/javascript/shared/mixins/specs/inboxMixin.spec.js
index 093f36b57..f128a44d8 100644
--- a/app/javascript/shared/mixins/specs/inboxMixin.spec.js
+++ b/app/javascript/shared/mixins/specs/inboxMixin.spec.js
@@ -70,7 +70,23 @@ describe('inboxMixin', () => {
         return {
           inbox: {
             channel_type: 'Channel::TwilioSms',
-            phone_number: '+91944444444',
+          },
+        };
+      },
+    };
+    const wrapper = shallowMount(Component);
+    expect(wrapper.vm.isATwilioChannel).toBe(true);
+  });
+
+  it('isATwilioSMSChannel returns true if channel type is Twilio and medium is SMS', () => {
+    const Component = {
+      render() {},
+      mixins: [inboxMixin],
+      data() {
+        return {
+          inbox: {
+            channel_type: 'Channel::TwilioSms',
+            medium: 'sms',
           },
         };
       },
@@ -80,7 +96,7 @@ describe('inboxMixin', () => {
     expect(wrapper.vm.isATwilioSMSChannel).toBe(true);
   });
 
-  it('isATwilioWhatsappChannel returns true if channel type is Twilio and phonenumber is a whatsapp number', () => {
+  it('isATwilioWhatsappChannel returns true if channel type is Twilio and medium is whatsapp', () => {
     const Component = {
       render() {},
       mixins: [inboxMixin],
@@ -88,7 +104,7 @@ describe('inboxMixin', () => {
         return {
           inbox: {
             channel_type: 'Channel::TwilioSms',
-            phone_number: 'whatsapp:+91944444444',
+            medium: 'whatsapp',
           },
         };
       },
@@ -111,4 +127,79 @@ describe('inboxMixin', () => {
     const wrapper = shallowMount(Component);
     expect(wrapper.vm.isAnEmailChannel).toBe(true);
   });
+
+  it('isTwitterInboxTweet returns true if Twitter channel type is tweet', () => {
+    const Component = {
+      render() {},
+      mixins: [inboxMixin],
+      data() {
+        return {
+          chat: {
+            channel_type: 'Channel::TwitterProfile',
+            additional_attributes: {
+              type: 'tweet',
+            },
+          },
+        };
+      },
+    };
+    const wrapper = shallowMount(Component);
+    expect(wrapper.vm.isTwitterInboxTweet).toBe(true);
+  });
+
+  it('twilioBadge returns string sms if channel type is Twilio and medium is sms', () => {
+    const Component = {
+      render() {},
+      mixins: [inboxMixin],
+      data() {
+        return {
+          inbox: {
+            channel_type: 'Channel::TwilioSms',
+            medium: 'sms',
+          },
+        };
+      },
+    };
+    const wrapper = shallowMount(Component);
+    expect(wrapper.vm.isATwilioSMSChannel).toBe(true);
+    expect(wrapper.vm.twilioBadge).toBe('sms');
+  });
+
+  it('twitterBadge returns string twitter-tweet if Twitter channel type is tweet', () => {
+    const Component = {
+      render() {},
+      mixins: [inboxMixin],
+      data() {
+        return {
+          chat: {
+            id: 1,
+            additional_attributes: {
+              type: 'tweet',
+            },
+          },
+        };
+      },
+    };
+    const wrapper = shallowMount(Component);
+    expect(wrapper.vm.isTwitterInboxTweet).toBe(true);
+    expect(wrapper.vm.twitterBadge).toBe('twitter-tweet');
+  });
+
+  it('inboxBadge returns string Channel::Telegram if isATwilioChannel and isATwitterInbox is false', () => {
+    const Component = {
+      render() {},
+      mixins: [inboxMixin],
+      data() {
+        return {
+          inbox: {
+            channel_type: 'Channel::Telegram',
+          },
+        };
+      },
+    };
+    const wrapper = shallowMount(Component);
+    expect(wrapper.vm.isATwilioChannel).toBe(false);
+    expect(wrapper.vm.isATwitterInbox).toBe(false);
+    expect(wrapper.vm.channelType).toBe('Channel::Telegram');
+  });
 });
diff --git a/app/jobs/contact_ip_lookup_job.rb b/app/jobs/contact_ip_lookup_job.rb
index 9b9d7f4b3..22ced17fe 100644
--- a/app/jobs/contact_ip_lookup_job.rb
+++ b/app/jobs/contact_ip_lookup_job.rb
@@ -27,6 +27,7 @@ class ContactIpLookupJob < ApplicationJob
     geocoder_result = Geocoder.search(ip).first
     return unless geocoder_result
 
+    contact.additional_attributes ||= {}
     contact.additional_attributes['city'] = geocoder_result.city
     contact.additional_attributes['country'] = geocoder_result.country
     contact.additional_attributes['country_code'] = geocoder_result.country_code
@@ -34,7 +35,7 @@ class ContactIpLookupJob < ApplicationJob
   end
 
   def get_contact_ip(contact)
-    contact.additional_attributes['updated_at_ip'] || contact.additional_attributes['created_at_ip']
+    contact.additional_attributes&.dig('updated_at_ip') || contact.additional_attributes&.dig('created_at_ip')
   end
 
   def ensure_look_up_db
diff --git a/app/jobs/labels/update_job.rb b/app/jobs/labels/update_job.rb
new file mode 100644
index 000000000..8834c97cc
--- /dev/null
+++ b/app/jobs/labels/update_job.rb
@@ -0,0 +1,11 @@
+class Labels::UpdateJob < ApplicationJob
+  queue_as :default
+
+  def perform(new_label_title, old_label_title, account_id)
+    Labels::UpdateService.new(
+      new_label_title: new_label_title,
+      old_label_title: old_label_title,
+      account_id: account_id
+    ).perform
+  end
+end
diff --git a/app/listeners/action_cable_listener.rb b/app/listeners/action_cable_listener.rb
index dfedc5ba7..a2388774f 100644
--- a/app/listeners/action_cable_listener.rb
+++ b/app/listeners/action_cable_listener.rb
@@ -111,6 +111,13 @@ class ActionCableListener < BaseListener
     broadcast(account, tokens, CONTACT_MERGED, contact.push_event_data)
   end
 
+  def contact_deleted(event)
+    contact, account = extract_contact_and_account(event)
+    tokens = user_tokens(account, account.agents)
+
+    broadcast(account, tokens, CONTACT_DELETED, contact.push_event_data)
+  end
+
   private
 
   def typing_event_listener_tokens(account, conversation, user)
diff --git a/app/mailboxes/application_mailbox.rb b/app/mailboxes/application_mailbox.rb
index 5f61f5f7c..3397b657c 100644
--- a/app/mailboxes/application_mailbox.rb
+++ b/app/mailboxes/application_mailbox.rb
@@ -22,7 +22,7 @@ class ApplicationMailbox < ActionMailbox::Base
     proc do |inbound_mail_obj|
       is_a_support_email = false
       inbound_mail_obj.mail.to&.each do |email|
-        channel = Channel::Email.find_by('email = ? OR forward_to_email = ?', email, email)
+        channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
         if channel.present?
           is_a_support_email = true
           break
diff --git a/app/mailboxes/support_mailbox.rb b/app/mailboxes/support_mailbox.rb
index 335bdefab..bd955353d 100644
--- a/app/mailboxes/support_mailbox.rb
+++ b/app/mailboxes/support_mailbox.rb
@@ -21,7 +21,7 @@ class SupportMailbox < ApplicationMailbox
 
   def find_channel
     mail.to.each do |email|
-      @channel = Channel::Email.find_by('email = ? OR forward_to_email = ?', email, email)
+      @channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
       break if @channel.present?
     end
     raise 'Email channel/inbox not found' if @channel.nil?
@@ -82,6 +82,6 @@ class SupportMailbox < ApplicationMailbox
   end
 
   def identify_contact_name
-    processed_mail.from.first.split('@').first
+    processed_mail.sender_name || processed_mail.from.first.split('@').first
   end
 end
diff --git a/app/models/attachment.rb b/app/models/attachment.rb
index 64637163d..0db94b9ba 100644
--- a/app/models/attachment.rb
+++ b/app/models/attachment.rb
@@ -25,6 +25,7 @@ class Attachment < ApplicationRecord
   enum file_type: [:image, :audio, :video, :file, :location, :fallback]
 
   def push_event_data
+    return unless file_type
     return base_data.merge(location_metadata) if file_type.to_sym == :location
     return base_data.merge(fallback_data) if file_type.to_sym == :fallback
 
diff --git a/app/models/contact.rb b/app/models/contact.rb
index b81b520f2..267dfab72 100644
--- a/app/models/contact.rb
+++ b/app/models/contact.rb
@@ -48,6 +48,7 @@ class Contact < ApplicationRecord
   before_validation :prepare_email_attribute
   after_create_commit :dispatch_create_event, :ip_lookup
   after_update_commit :dispatch_update_event
+  after_destroy_commit :dispatch_destroy_event
 
   def get_source_id(inbox_id)
     contact_inboxes.find_by!(inbox_id: inbox_id).source_id
@@ -73,7 +74,8 @@ class Contact < ApplicationRecord
       id: id,
       name: name,
       avatar: avatar_url,
-      type: 'contact'
+      type: 'contact',
+      account: account.webhook_data
     }
   end
 
@@ -98,4 +100,8 @@ class Contact < ApplicationRecord
   def dispatch_update_event
     Rails.configuration.dispatcher.dispatch(CONTACT_UPDATED, Time.zone.now, contact: self)
   end
+
+  def dispatch_destroy_event
+    Rails.configuration.dispatcher.dispatch(CONTACT_DELETED, Time.zone.now, contact: self)
+  end
 end
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index f5d4f9680..bc4db57b6 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -5,7 +5,9 @@
 #  id                    :integer          not null, primary key
 #  additional_attributes :jsonb
 #  agent_last_seen_at    :datetime
+#  assignee_last_seen_at :datetime
 #  contact_last_seen_at  :datetime
+#  custom_attributes     :jsonb
 #  identifier            :string
 #  last_activity_at      :datetime         not null
 #  snoozed_until         :datetime
diff --git a/app/models/inbox.rb b/app/models/inbox.rb
index 9853ce79d..dbd64f820 100644
--- a/app/models/inbox.rb
+++ b/app/models/inbox.rb
@@ -31,6 +31,7 @@ class Inbox < ApplicationRecord
   include Avatarable
   include OutOfOffisable
 
+  validates :name, presence: true
   validates :account_id, presence: true
   validates :timezone, inclusion: { in: TZInfo::Timezone.all_identifiers }
 
@@ -82,6 +83,10 @@ class Inbox < ApplicationRecord
     channel_type == 'Channel::Email'
   end
 
+  def twilio?
+    channel_type == 'Channel::TwilioSms'
+  end
+
   def inbox_type
     channel.name
   end
@@ -93,9 +98,9 @@ class Inbox < ApplicationRecord
     }
   end
 
-  def webhook_url
+  def callback_webhook_url
     case channel_type
-    when 'Channel::TwilioSMS'
+    when 'Channel::TwilioSms'
       "#{ENV['FRONTEND_URL']}/twilio/callback"
     when 'Channel::Line'
       "#{ENV['FRONTEND_URL']}/webhooks/line/#{channel.line_channel_id}"
diff --git a/app/models/label.rb b/app/models/label.rb
index b53260f58..9b551141d 100644
--- a/app/models/label.rb
+++ b/app/models/label.rb
@@ -25,6 +25,8 @@ class Label < ApplicationRecord
             format: { with: UNICODE_CHARACTER_NUMBER_HYPHEN_UNDERSCORE },
             uniqueness: { scope: :account_id }
 
+  after_update_commit :update_associated_models
+
   before_validation do
     self.title = title.downcase if attribute_present?('title')
   end
@@ -40,4 +42,12 @@ class Label < ApplicationRecord
   def events
     account.events.where(conversation_id: conversations.pluck(:id))
   end
+
+  private
+
+  def update_associated_models
+    return unless title_previously_changed?
+
+    Labels::UpdateJob.perform_later(title, title_previously_was, account_id)
+  end
 end
diff --git a/app/models/team.rb b/app/models/team.rb
index 9f6c2f3ed..1b998eb4c 100644
--- a/app/models/team.rb
+++ b/app/models/team.rb
@@ -40,4 +40,12 @@ class Team < ApplicationRecord
   def remove_member(user_id)
     team_members.find_by(user_id: user_id)&.destroy
   end
+
+  def messages
+    account.messages.where(conversation_id: conversations.pluck(:id))
+  end
+
+  def events
+    account.events.where(conversation_id: conversations.pluck(:id))
+  end
 end
diff --git a/app/models/working_hour.rb b/app/models/working_hour.rb
index b37be4eb1..890a452ba 100644
--- a/app/models/working_hour.rb
+++ b/app/models/working_hour.rb
@@ -43,10 +43,10 @@ class WorkingHour < ApplicationRecord
   def open_at?(time)
     return false if closed_all_day?
 
-    time.hour >= open_hour &&
-      time.min  >= open_minutes &&
-      time.hour <= close_hour &&
-      time.min  <= close_minutes
+    open_time = Time.zone.now.in_time_zone(inbox.timezone).change({ hour: open_hour, min: open_minutes })
+    close_time = Time.zone.now.in_time_zone(inbox.timezone).change({ hour: close_hour, min: close_minutes })
+
+    time.between?(open_time, close_time)
   end
 
   def open_now?
diff --git a/app/policies/contact_policy.rb b/app/policies/contact_policy.rb
index fb4cd4009..9013014d7 100644
--- a/app/policies/contact_policy.rb
+++ b/app/policies/contact_policy.rb
@@ -30,4 +30,8 @@ class ContactPolicy < ApplicationPolicy
   def create?
     true
   end
+
+  def destroy?
+    @account_user.administrator?
+  end
 end
diff --git a/app/presenters/mail_presenter.rb b/app/presenters/mail_presenter.rb
index 24b097a63..67acc31ec 100644
--- a/app/presenters/mail_presenter.rb
+++ b/app/presenters/mail_presenter.rb
@@ -82,6 +82,10 @@ class MailPresenter < SimpleDelegator
     @mail.from.map(&:downcase)
   end
 
+  def sender_name
+    Mail::Address.new(@mail[:from].value).name
+  end
+
   def original_sender
     @mail['X-Original-Sender'].try(:value) || from.first
   end
diff --git a/app/services/labels/update_service.rb b/app/services/labels/update_service.rb
new file mode 100644
index 000000000..300331b09
--- /dev/null
+++ b/app/services/labels/update_service.rb
@@ -0,0 +1,35 @@
+class Labels::UpdateService
+  pattr_initialize [:new_label_title!, :old_label_title!, :account_id!]
+
+  def perform
+    tagged_conversations.find_in_batches do |conversation_batch|
+      conversation_batch.each do |conversation|
+        conversation.label_list.remove(old_label_title)
+        conversation.label_list.add(new_label_title)
+        conversation.save!
+      end
+    end
+
+    tagged_contacts.find_in_batches do |contact_batch|
+      contact_batch.each do |contact|
+        contact.label_list.remove(old_label_title)
+        contact.label_list.add(new_label_title)
+        contact.save!
+      end
+    end
+  end
+
+  private
+
+  def tagged_conversations
+    account.conversations.tagged_with(old_label_title)
+  end
+
+  def tagged_contacts
+    account.contacts.tagged_with(old_label_title)
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+end
diff --git a/app/services/line/incoming_message_service.rb b/app/services/line/incoming_message_service.rb
index 60204c8ad..80e10c2e1 100644
--- a/app/services/line/incoming_message_service.rb
+++ b/app/services/line/incoming_message_service.rb
@@ -1,9 +1,17 @@
+# ref : https://developers.line.biz/en/docs/messaging-api/receiving-messages/#webhook-event-types
+# https://developers.line.biz/en/reference/messaging-api/#message-event
+
 class Line::IncomingMessageService
   include ::FileTypeHelper
   pattr_initialize [:inbox!, :params!]
 
   def perform
+    # probably test events
+    return if params[:events].blank?
+
     line_contact_info
+    return if line_contact_info['userId'].blank?
+
     set_contact
     set_conversation
     # TODO: iterate over the events and handle the attachments in future
diff --git a/app/services/message_templates/hook_execution_service.rb b/app/services/message_templates/hook_execution_service.rb
index 4e63808bd..bed23b2f8 100644
--- a/app/services/message_templates/hook_execution_service.rb
+++ b/app/services/message_templates/hook_execution_service.rb
@@ -14,14 +14,18 @@ class MessageTemplates::HookExecutionService
   delegate :contact, to: :conversation
 
   def trigger_templates
-    # TODO: let's see whether this is needed and remove this and related logic if not
-    # ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
+    ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
     ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
     ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
   end
 
   def should_send_out_of_office_message?
+    # should not send if its a tweet message
+    return false if conversation.tweet?
+    # should not send for outbound messages
+    return false unless message.incoming?
+
     inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
   end
 
diff --git a/app/services/telegram/incoming_message_service.rb b/app/services/telegram/incoming_message_service.rb
index 0e47f2813..33fd6f1f9 100644
--- a/app/services/telegram/incoming_message_service.rb
+++ b/app/services/telegram/incoming_message_service.rb
@@ -1,8 +1,14 @@
+# Find the various telegram payload samples here: https://core.telegram.org/bots/webhooks#testing-your-bot-with-updates
+# https://core.telegram.org/bots/api#available-types
+
 class Telegram::IncomingMessageService
   include ::FileTypeHelper
   pattr_initialize [:inbox!, :params!]
 
   def perform
+    # chatwoot doesn't support group conversations at the moment
+    return unless private_message?
+
     set_contact
     update_contact_avatar
     set_conversation
@@ -20,8 +26,8 @@ class Telegram::IncomingMessageService
 
   private
 
-  def account
-    @account ||= inbox.account
+  def private_message?
+    params.dig(:message, :chat, :type) == 'private'
   end
 
   def set_contact
diff --git a/app/services/twilio/send_on_twilio_service.rb b/app/services/twilio/send_on_twilio_service.rb
index 1133bbf70..c722bd6bf 100644
--- a/app/services/twilio/send_on_twilio_service.rb
+++ b/app/services/twilio/send_on_twilio_service.rb
@@ -9,9 +9,9 @@ class Twilio::SendOnTwilioService < Base::SendOnChannelService
     begin
       twilio_message = client.messages.create(**message_params)
     rescue Twilio::REST::TwilioError => e
-      Rails.logger.info "Twilio Error: #{e.message}"
+      Sentry.capture_exception(e)
     end
-    message.update!(source_id: twilio_message.sid)
+    message.update!(source_id: twilio_message.sid) if twilio_message
   end
 
   def message_params
diff --git a/app/views/api/v1/accounts/conversations/custom_attributes.json.jbuilder b/app/views/api/v1/accounts/conversations/custom_attributes.json.jbuilder
new file mode 100644
index 000000000..1ca512802
--- /dev/null
+++ b/app/views/api/v1/accounts/conversations/custom_attributes.json.jbuilder
@@ -0,0 +1 @@
+json.custom_attributes @conversation.custom_attributes
diff --git a/app/views/api/v1/accounts/conversations/messages/index.json.jbuilder b/app/views/api/v1/accounts/conversations/messages/index.json.jbuilder
index db58b3faa..e1a3e1125 100644
--- a/app/views/api/v1/accounts/conversations/messages/index.json.jbuilder
+++ b/app/views/api/v1/accounts/conversations/messages/index.json.jbuilder
@@ -4,6 +4,7 @@ json.meta do
   json.contact @conversation.contact.push_event_data
   json.assignee @conversation.assignee.push_event_data if @conversation.assignee.present?
   json.agent_last_seen_at @conversation.agent_last_seen_at
+  json.assignee_last_seen_at @conversation.assignee_last_seen_at
 end
 
 json.payload do
diff --git a/app/views/api/v1/conversations/partials/_conversation.json.jbuilder b/app/views/api/v1/conversations/partials/_conversation.json.jbuilder
index 12879b3d5..411cbf8f1 100644
--- a/app/views/api/v1/conversations/partials/_conversation.json.jbuilder
+++ b/app/views/api/v1/conversations/partials/_conversation.json.jbuilder
@@ -31,7 +31,9 @@ json.can_reply conversation.can_reply?
 json.timestamp conversation.last_activity_at.to_i
 json.contact_last_seen_at conversation.contact_last_seen_at.to_i
 json.agent_last_seen_at conversation.agent_last_seen_at.to_i
+json.assignee_last_seen_at conversation.assignee_last_seen_at.to_i
 json.unread_count conversation.unread_incoming_messages.count
 json.additional_attributes conversation.additional_attributes
+json.custom_attributes conversation.custom_attributes
 json.account_id conversation.account_id
 json.labels conversation.label_list
diff --git a/app/views/api/v1/models/_inbox.json.jbuilder b/app/views/api/v1/models/_inbox.json.jbuilder
index 4d97d0a18..5c25cedd0 100644
--- a/app/views/api/v1/models/_inbox.json.jbuilder
+++ b/app/views/api/v1/models/_inbox.json.jbuilder
@@ -1,4 +1,5 @@
 json.id resource.id
+json.avatar_url resource.try(:avatar_url)
 json.channel_id resource.channel_id
 json.name resource.name
 json.channel_type resource.channel_type
@@ -6,30 +7,43 @@ json.greeting_enabled resource.greeting_enabled
 json.greeting_message resource.greeting_message
 json.working_hours_enabled resource.working_hours_enabled
 json.enable_email_collect resource.enable_email_collect
-json.out_of_office_message resource.out_of_office_message
 json.csat_survey_enabled resource.csat_survey_enabled
+json.enable_auto_assignment resource.enable_auto_assignment
+json.out_of_office_message resource.out_of_office_message
 json.working_hours resource.weekly_schedule
 json.timezone resource.timezone
-json.webhook_url resource.webhook_url
-json.avatar_url resource.try(:avatar_url)
-json.page_id resource.channel.try(:page_id)
+json.callback_webhook_url resource.callback_webhook_url
+
+## Channel specific settings
+## TODO : Clean up and move the attributes into channel sub section
+
+## WebWidget Attributes
 json.widget_color resource.channel.try(:widget_color)
 json.website_url resource.channel.try(:website_url)
 json.welcome_title resource.channel.try(:welcome_title)
 json.welcome_tagline resource.channel.try(:welcome_tagline)
-json.enable_auto_assignment resource.enable_auto_assignment
 json.web_widget_script resource.channel.try(:web_widget_script)
 json.website_token resource.channel.try(:website_token)
-json.forward_to_email resource.channel.try(:forward_to_email)
-json.phone_number resource.channel.try(:phone_number)
 json.selected_feature_flags resource.channel.try(:selected_feature_flags)
 json.reply_time resource.channel.try(:reply_time)
-json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.facebook?
 if resource.web_widget?
   json.hmac_token resource.channel.try(:hmac_token)
   json.pre_chat_form_enabled resource.channel.try(:pre_chat_form_enabled)
   json.pre_chat_form_options resource.channel.try(:pre_chat_form_options)
 end
+
+## Facebook Attributes
+json.page_id resource.channel.try(:page_id)
+json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.facebook?
+
+## Twilio Attributes
+json.phone_number resource.channel.try(:phone_number)
+json.medium resource.channel.try(:medium) if resource.twilio?
+
+## Email Channel Attributes
+json.forward_to_email resource.channel.try(:forward_to_email)
 json.email resource.channel.try(:email) if resource.email?
+
+## API Channel Attributes
 json.webhook_url resource.channel.try(:webhook_url) if resource.api?
 json.inbox_identifier resource.channel.try(:identifier) if resource.api?
diff --git a/app/views/api/v1/widget/configs/create.json.jbuilder b/app/views/api/v1/widget/configs/create.json.jbuilder
index 8a7696a87..8fbd5a502 100644
--- a/app/views/api/v1/widget/configs/create.json.jbuilder
+++ b/app/views/api/v1/widget/configs/create.json.jbuilder
@@ -16,7 +16,7 @@ json.chatwoot_website_channel do
   json.csat_survey_enabled @web_widget.inbox.csat_survey_enabled
   json.working_hours @web_widget.inbox.working_hours
   json.out_of_office_message @web_widget.inbox.out_of_office_message
-  json.utc_off_set ActiveSupport::TimeZone[@web_widget.inbox.timezone].formatted_offset
+  json.utc_off_set ActiveSupport::TimeZone[@web_widget.inbox.timezone].now.formatted_offset
 end
 json.chatwoot_widget_defaults do
   json.use_inbox_avatar_for_bot ActiveModel::Type::Boolean.new.cast(ENV.fetch('USE_INBOX_AVATAR_FOR_BOT', false))
diff --git a/app/views/api/v2/accounts/reports/teams.csv.erb b/app/views/api/v2/accounts/reports/teams.csv.erb
new file mode 100644
index 000000000..55c679273
--- /dev/null
+++ b/app/views/api/v2/accounts/reports/teams.csv.erb
@@ -0,0 +1,19 @@
+<% headers = [
+    I18n.t('reports.team_csv.team_name'),
+    I18n.t('reports.team_csv.conversations_count'),
+    I18n.t('reports.team_csv.avg_first_response_time'),
+    I18n.t('reports.team_csv.avg_resolution_time')
+  ]
+%>
+<%= CSV.generate_line headers %>
+<% Current.account.teams.each do |team| %>
+  <% team_report = V2::ReportBuilder.new(Current.account, {
+        type: :team,
+        id: team.id,
+        since: params[:since],
+        until: params[:until]
+      }).summary %>
+  <% row = [ team.name, team_report[:conversations_count], (team_report[:avg_first_response_time]/60).to_i, (team_report[:avg_resolution_time]/60).to_i ] %>
+  <%= CSV.generate_line row %>
+<% end %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
diff --git a/app/views/super_admin/dashboard/index.html.erb b/app/views/super_admin/dashboard/index.html.erb
index 967c00e55..0121a8a75 100644
--- a/app/views/super_admin/dashboard/index.html.erb
+++ b/app/views/super_admin/dashboard/index.html.erb
@@ -53,10 +53,6 @@ It renders the `_table` partial to display details about the resources.
     <div class="metric"><%= @conversations_count %></div>
     <div>Conversations</div>
   </div>
-  <div class="report-card">
-    <div class="metric"><%= @messages_count %></div>
-    <div>Messages</div>
-  </div>
 </div>
 
 <div class="chart--container" style="height:500px">
diff --git a/app/views/widgets/show.html.erb b/app/views/widgets/show.html.erb
index fbc2551fd..93a9745e8 100644
--- a/app/views/widgets/show.html.erb
+++ b/app/views/widgets/show.html.erb
@@ -24,7 +24,7 @@
         csatSurveyEnabled: <%= @web_widget.inbox.csat_survey_enabled %>,
         workingHours: <%= @web_widget.inbox.working_hours.to_json.html_safe %>,
         outOfOfficeMessage: <%= @web_widget.inbox.out_of_office_message.to_json.html_safe %>,
-        utcOffset: '<%= ActiveSupport::TimeZone[@web_widget.inbox.timezone].formatted_offset %>'
+        utcOffset: '<%= ActiveSupport::TimeZone[@web_widget.inbox.timezone].now.formatted_offset %>'
       }
       window.chatwootWidgetDefaults = {
         useInboxAvatarForBot: <%= ActiveModel::Type::Boolean.new.cast(ENV.fetch('USE_INBOX_AVATAR_FOR_BOT', false)) %>,
diff --git a/babel.config.js b/babel.config.js
index f2205700a..6a93d651d 100644
--- a/babel.config.js
+++ b/babel.config.js
@@ -8,6 +8,15 @@ const plugins = () => [
     },
   ],
   [require('babel-plugin-transform-vue-jsx')],
+  [
+    require('@babel/plugin-transform-runtime').default,
+    {
+      helpers: false,
+      regenerator: true,
+      corejs: false,
+    },
+  ],
+  ['@babel/plugin-proposal-private-methods', { loose: true }],
 ];
 
 module.exports = api => {
diff --git a/config/initializers/rack_attack.rb b/config/initializers/rack_attack.rb
index 3070d2877..1e1aa9cf8 100644
--- a/config/initializers/rack_attack.rb
+++ b/config/initializers/rack_attack.rb
@@ -54,13 +54,19 @@ class Rack::Attack
 
   # ref: https://github.com/rack/rack-attack/issues/399
   throttle('login/email', limit: 20, period: 5.minutes) do |req|
-    email = req.params['email'].presence || ActionDispatch::Request.new(req.env).params['email'].presence
-    email.to_s.downcase.gsub(/\s+/, '') if req.path == '/auth/sign_in' && req.post?
+    if req.path == '/auth/sign_in' && req.post?
+      # NOTE: This line used to throw ArgumentError /rails/action_mailbox/sendgrid/inbound_emails : invalid byte sequence in UTF-8
+      # Hence placed in the if block
+      email = req.params['email'].presence || ActionDispatch::Request.new(req.env).params['email'].presence
+      email.to_s.downcase.gsub(/\s+/, '')
+    end
   end
 
   throttle('reset_password/email', limit: 5, period: 1.hour) do |req|
-    email = req.params['email'].presence || ActionDispatch::Request.new(req.env).params['email'].presence
-    email.to_s.downcase.gsub(/\s+/, '') if req.path == '/auth/password' && req.post?
+    if req.path == '/auth/password' && req.post?
+      email = req.params['email'].presence || ActionDispatch::Request.new(req.env).params['email'].presence
+      email.to_s.downcase.gsub(/\s+/, '')
+    end
   end
 end
 
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 061d3055e..12cb8ce0f 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -41,6 +41,9 @@ en:
       invalid_email: You have entered an invalid email
       email_already_exists: "You have already signed up for an account with %{email}"
       failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank  
 
   reports:
     period: Reporting period %{since} to %{until}
@@ -49,6 +52,11 @@ en:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
 
   notifications:
     notification_title:
@@ -89,7 +97,9 @@ en:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
-
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"
diff --git a/config/routes.rb b/config/routes.rb
index d7b8cb276..a1c4ceff5 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -72,10 +72,11 @@ Rails.application.routes.draw do
               post :toggle_status
               post :toggle_typing_status
               post :update_last_seen
+              post :custom_attributes
             end
           end
 
-          resources :contacts, only: [:index, :show, :update, :create] do
+          resources :contacts, only: [:index, :show, :update, :create, :destroy] do
             collection do
               get :active
               get :search
@@ -187,6 +188,7 @@ Rails.application.routes.draw do
             get :agents
             get :inboxes
             get :labels
+            get :teams
           end
         end
       end
diff --git a/config/webpack/environment.js b/config/webpack/environment.js
index 543fb1a7a..e03a5a843 100644
--- a/config/webpack/environment.js
+++ b/config/webpack/environment.js
@@ -7,11 +7,15 @@ environment.plugins.prepend('VueLoaderPlugin', new VueLoaderPlugin());
 environment.loaders.prepend('vue', vue);
 environment.loaders.append('audio', {
   test: /\.(mp3)(\?.*)?$/,
-  loader: 'url-loader',
-  query: {
-    limit: 10000,
-    name: 'audio/[name].[ext]',
-  },
+  use: [
+    {
+      loader: 'url-loader',
+      query: {
+        limit: 10000,
+        name: 'audio/[name].[ext]',
+      },
+    },
+  ],
 });
 
 environment.config.merge({ resolve });
@@ -21,4 +25,26 @@ environment.config.set('output.filename', chunkData => {
     : 'js/[name]-[hash].js';
 });
 
+const sassLoader = environment.loaders.get('sass');
+const sassLoaderConfig = sassLoader.use.find(element => {
+  return element.loader === 'sass-loader';
+});
+
+// Use Dart-implementation of Sass (default is node-sass)
+const options = sassLoaderConfig.options;
+options.implementation = require('sass');
+
+function hotfixPostcssLoaderConfig(subloader) {
+  const subloaderName = subloader.loader;
+  if (subloaderName === 'postcss-loader') {
+    subloader.options.postcssOptions = subloader.options.config;
+    delete subloader.options.config;
+  }
+}
+
+environment.loaders.keys().forEach(loaderName => {
+  const loader = environment.loaders.get(loaderName);
+  loader.use.forEach(hotfixPostcssLoaderConfig);
+});
+
 module.exports = environment;
diff --git a/db/migrate/20210916060144_add_custom_attributes_to_conversations.rb b/db/migrate/20210916060144_add_custom_attributes_to_conversations.rb
new file mode 100644
index 000000000..ef5f8cac1
--- /dev/null
+++ b/db/migrate/20210916060144_add_custom_attributes_to_conversations.rb
@@ -0,0 +1,5 @@
+class AddCustomAttributesToConversations < ActiveRecord::Migration[6.1]
+  def change
+    add_column :conversations, :custom_attributes, :jsonb, default: {}
+  end
+end
diff --git a/db/migrate/20210922082754_add_assignee_last_seen.rb b/db/migrate/20210922082754_add_assignee_last_seen.rb
new file mode 100644
index 000000000..41ff17818
--- /dev/null
+++ b/db/migrate/20210922082754_add_assignee_last_seen.rb
@@ -0,0 +1,5 @@
+class AddAssigneeLastSeen < ActiveRecord::Migration[6.1]
+  def change
+    add_column :conversations, :assignee_last_seen_at, :datetime
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 88af58036..2b3d5d274 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema.define(version: 2021_08_29_124254) do
+ActiveRecord::Schema.define(version: 2021_09_22_082754) do
 
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"
@@ -295,6 +295,8 @@ ActiveRecord::Schema.define(version: 2021_08_29_124254) do
     t.bigint "team_id"
     t.bigint "campaign_id"
     t.datetime "snoozed_until"
+    t.jsonb "custom_attributes", default: {}
+    t.datetime "assignee_last_seen_at"
     t.index ["account_id", "display_id"], name: "index_conversations_on_account_id_and_display_id", unique: true
     t.index ["account_id"], name: "index_conversations_on_account_id"
     t.index ["assignee_id", "account_id"], name: "index_conversations_on_assignee_id_and_account_id"
diff --git a/deployment/setup_18.04.sh b/deployment/setup_18.04.sh
index 551b08e63..37d63e2c1 100644
--- a/deployment/setup_18.04.sh
+++ b/deployment/setup_18.04.sh
@@ -63,7 +63,7 @@ sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
 sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
 sed -i -e '/RAILS_ENV/ s/=.*/=$RAILS_ENV/' .env
-echo -en "\nINSTALLATION_ENV=LINUX_SCRIPT" >> ".env"
+echo -en "\nINSTALLATION_ENV=linux_script" >> ".env"
 
 RAILS_ENV=production bundle exec rake db:create
 RAILS_ENV=production bundle exec rake db:reset
diff --git a/deployment/setup_20.04.sh b/deployment/setup_20.04.sh
index 9ab2352a0..0b7aaecea 100644
--- a/deployment/setup_20.04.sh
+++ b/deployment/setup_20.04.sh
@@ -70,7 +70,7 @@ sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
 sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
 sed -i -e '/RAILS_ENV/ s/=.*/=$RAILS_ENV/' .env
-echo -en "\nINSTALLATION_ENV=LINUX_SCRIPT" >> ".env"
+echo -en "\nINSTALLATION_ENV=linux_script" >> ".env"
 
 RAILS_ENV=production bundle exec rake db:create
 RAILS_ENV=production bundle exec rake db:reset
diff --git a/docker/Dockerfile b/docker/Dockerfile
index 7b595a111..e51a86379 100644
--- a/docker/Dockerfile
+++ b/docker/Dockerfile
@@ -33,6 +33,11 @@ WORKDIR /app
 
 COPY Gemfile Gemfile.lock ./
 
+# natively compile grpc and protobuf to support alpine musl (dialogflow-docker workflow)
+# https://github.com/googleapis/google-cloud-ruby/issues/13306
+RUN apk add --no-cache musl ruby-full ruby-dev gcc make musl-dev openssl openssl-dev g++ linux-headers
+RUN bundle config set --local force_ruby_platform true
+
 # Do not install development or test gems in production
 RUN if [ "$RAILS_ENV" = "production" ]; then \
   bundle config set without 'development test'; bundle install -j 4 -r 3; \
@@ -71,6 +76,9 @@ ENV EXECJS_RUNTIME ${EXECJS_RUNTIME}
 ARG RAILS_SERVE_STATIC_FILES=true
 ENV RAILS_SERVE_STATIC_FILES ${RAILS_SERVE_STATIC_FILES}
 
+ARG BUNDLE_FORCE_RUBY_PLATFORM=1
+ENV BUNDLE_FORCE_RUBY_PLATFORM ${BUNDLE_FORCE_RUBY_PLATFORM}
+
 ARG RAILS_ENV=production
 ENV RAILS_ENV ${RAILS_ENV}
 ENV BUNDLE_PATH="/gems"
diff --git a/docker/entrypoints/rails.sh b/docker/entrypoints/rails.sh
index 8bdf0551c..77657f6ee 100755
--- a/docker/entrypoints/rails.sh
+++ b/docker/entrypoints/rails.sh
@@ -20,6 +20,7 @@ done
 
 echo "Database ready to accept connections."
 
+#install missing gems for local dev as we are using base image compiled for production
 bundle install
 
 BUNDLE="bundle check"
diff --git a/lib/events/types.rb b/lib/events/types.rb
index c47691cd2..9c0f04fce 100644
--- a/lib/events/types.rb
+++ b/lib/events/types.rb
@@ -35,6 +35,7 @@ module Events::Types
   CONTACT_CREATED = 'contact.created'
   CONTACT_UPDATED = 'contact.updated'
   CONTACT_MERGED = 'contact.merged'
+  CONTACT_DELETED = 'contact.deleted'
 
   # agent events
   AGENT_ADDED = 'agent.added'
diff --git a/lib/integrations/dialogflow/processor_service.rb b/lib/integrations/dialogflow/processor_service.rb
index 32359813a..66911313f 100644
--- a/lib/integrations/dialogflow/processor_service.rb
+++ b/lib/integrations/dialogflow/processor_service.rb
@@ -7,14 +7,18 @@ class Integrations::Dialogflow::ProcessorService
     return unless processable_message?(message)
     return unless message.conversation.pending?
 
-    response = get_dialogflow_response(message.conversation.contact_inbox.source_id, message_content(message))
-    process_response(message, response)
+    content = message_content(message)
+    response = get_dialogflow_response(message.conversation.contact_inbox.source_id, content) if content.present?
+    process_response(message, response) if response.present?
   end
 
   private
 
   def message_content(message)
-    return message.content_attributes['submitted_values'].first['value'] if event_name == 'message.updated'
+    # TODO: might needs to change this to a way that we fetch the updated value from event data instead
+    # cause the message.updated event could be that that the message was deleted
+
+    return message.content_attributes['submitted_values']&.dig 'value' if event_name == 'message.updated'
 
     message.content
   end
diff --git a/lib/integrations/slack/incoming_message_builder.rb b/lib/integrations/slack/incoming_message_builder.rb
index 93f23d3a4..e655eef45 100644
--- a/lib/integrations/slack/incoming_message_builder.rb
+++ b/lib/integrations/slack/incoming_message_builder.rb
@@ -79,7 +79,7 @@ class Integrations::Slack::IncomingMessageBuilder
   def create_message
     return unless conversation
 
-    conversation.messages.create(
+    @message = conversation.messages.create(
       message_type: :outgoing,
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
@@ -89,10 +89,46 @@ class Integrations::Slack::IncomingMessageBuilder
       sender: sender
     )
 
+    process_attachments(params[:event][:files]) if params[:event][:files].present?
+
     { status: 'success' }
   end
 
   def slack_client
     @slack_client ||= Slack::Web::Client.new(token: @integration_hook.access_token)
   end
+
+  # TODO: move process attachment for facebook instagram and slack in one place
+  # https://api.slack.com/messaging/files
+  def process_attachments(attachments)
+    attachments.each do |attachment|
+      tempfile = Down::NetHttp.download(attachment[:url_private], headers: { 'Authorization' => "Bearer #{integration_hook.access_token}" })
+
+      attachment_params = {
+        file_type: file_type(attachment),
+        account_id: @message.account_id,
+        external_url: attachment[:url_private],
+        file: {
+          io: tempfile,
+          filename: tempfile.original_filename,
+          content_type: tempfile.content_type
+        }
+      }
+
+      attachment_obj = @message.attachments.new(attachment_params)
+      attachment_obj.file.content_type = attachment[:mimetype]
+      attachment_obj.save!
+    end
+  end
+
+  def file_type(attachment)
+    return if attachment[:mimetype] == 'text/plain'
+
+    case attachment[:filetype]
+    when 'png', 'jpeg', 'gif', 'bmp', 'tiff', 'jpg'
+      :image
+    when 'pdf'
+      :file
+    end
+  end
 end
diff --git a/lib/integrations/slack/send_on_slack_service.rb b/lib/integrations/slack/send_on_slack_service.rb
index 87040c04a..5d8b52e24 100644
--- a/lib/integrations/slack/send_on_slack_service.rb
+++ b/lib/integrations/slack/send_on_slack_service.rb
@@ -45,6 +45,15 @@ class Integrations::Slack::SendOnSlackService < Base::SendOnChannelService
   end
 
   def send_message
+    post_message if message_content.present?
+    upload_file if message.attachments.any?
+  rescue Slack::Web::Api::Errors::AccountInactive => e
+    Rails.logger.info e
+    hook.authorization_error!
+    hook.disable if hook.enabled?
+  end
+
+  def post_message
     @slack_message = slack_client.chat_postMessage(
       channel: hook.reference_id,
       text: message_content,
@@ -52,10 +61,28 @@ class Integrations::Slack::SendOnSlackService < Base::SendOnChannelService
       thread_ts: conversation.identifier,
       icon_url: avatar_url(message.sender)
     )
-  rescue Slack::Web::Api::Errors::AccountInactive => e
-    Rails.logger.info e
-    hook.authorization_error!
-    hook.disable if hook.enabled?
+  end
+
+  def upload_file
+    result = slack_client.files_upload({
+      channels: hook.reference_id,
+      initial_comment: 'Attached File!',
+      thread_ts: conversation.identifier
+    }.merge(file_information))
+    Rails.logger.info(result)
+  end
+
+  def file_type
+    File.extname(message.attachments.first.file_url).strip.downcase[1..]
+  end
+
+  def file_information
+    {
+      filename: message.attachments.first.file.filename,
+      filetype: file_type,
+      content: message.attachments.first.file.download,
+      title: message.attachments.first.file.filename
+    }
   end
 
   def sender_name(sender)
diff --git a/package.json b/package.json
index f1c05cd1c..fd231e84b 100644
--- a/package.json
+++ b/package.json
@@ -19,8 +19,9 @@
     "@braid/vue-formulate": "^2.5.2",
     "@chatwoot/prosemirror-schema": "https://github.com/chatwoot/prosemirror-schema.git#7e8acadd10d7b932c0dc0bd0a18f804434f83517",
     "@chatwoot/utils": "^0.0.3",
+    "@fullhuman/postcss-purgecss": "^4.0.3",
     "@rails/actioncable": "6.1.3",
-    "@rails/webpacker": "5.3.0",
+    "@rails/webpacker": "5.4.0",
     "@sentry/tracing": "^6.4.1",
     "@sentry/vue": "^6.4.1",
     "@vue/composition-api": "^1.2.2",
@@ -44,11 +45,13 @@
     "marked": "2.0.3",
     "md5": "^2.3.0",
     "postcss": "^8.3.8",
+    "postcss-loader": "^4.0.3",
     "posthog-js": "^1.13.7",
     "prosemirror-markdown": "1.5.1",
     "prosemirror-state": "1.3.4",
     "prosemirror-view": "1.18.4",
     "query-string": "5",
+    "sass": "^1.32.7",
     "semver": "7.3.5",
     "spinkit": "~1.2.5",
     "tailwindcss": "^2.2.16",
@@ -75,6 +78,8 @@
   "devDependencies": {
     "@babel/core": "7.13.16",
     "@babel/plugin-proposal-class-properties": "7.13.0",
+    "@babel/plugin-proposal-private-methods": "^7.14.5",
+    "@babel/plugin-transform-runtime": "^7.15.0",
     "@babel/preset-env": "7.13.15",
     "@storybook/addon-actions": "6.2.9",
     "@storybook/addon-docs": "^6.2.9",
diff --git a/public/downloads/import-contacts-sample.csv b/public/downloads/import-contacts-sample.csv
new file mode 100644
index 000000000..a11edbc07
--- /dev/null
+++ b/public/downloads/import-contacts-sample.csv
@@ -0,0 +1,26 @@
+id,name,email,identifier,phone_number,ip_address,custom_attribute_1,custom_attribute_2
+1,Clarice Uzzell,cuzzell0@mozilla.org,bb4e11cd-0f23-49da-a123-dcc1fec6852c,+498963648018,70.61.11.201,Random-value-1,Random-value-1
+2,Marieann Creegan,mcreegan1@cornell.edu,e60bab4c-9fbb-47eb-8f75-42025b789c47,+15417543010,168.186.4.241,Random-value0,Random-value0
+3,Nancey Windibank,nwindibank2@bluehost.com,f793e813-4210-4bf3-a812-711418de25d2,+15417543011,73.44.41.59,Random-value1,Random-value1
+4,Sibel Stennine,sstennine3@yellowbook.com,d6e35a2d-d093-4437-a577-7df76316b937,+15417543011,115.249.27.155,Random-value2,Random-value2
+5,Tina O'Lunney,tolunney4@si.edu,3540d40a-5567-4f28-af98-5583a7ddbc56,+15417543011,219.181.212.8,Random-value3,Random-value3
+6,Quinn Neve,qneve5@army.mil,ba0e1bf0-c74b-41ce-8a2d-0b08fa0e5aa5,+15417543011,231.210.115.166,Random-value4,Random-value4
+7,Karylin Gaunson,kgaunson6@tripod.com,d24cac79-c81b-4b84-a33e-0441b7c6a981,+15417543011,160.189.41.11,Random-value5,Random-value5
+8,Jamison Shenton,jshenton7@upenn.edu,29a7a8c0-c7f7-4af9-852f-761b1a784a7a,+15417543011,53.94.18.201,Random-value6,Random-value6
+9,Gavan Threlfall,gthrelfall8@spotify.com,847d4943-ddb5-47cc-8008-ed5092c675c5,+15417543011,18.87.247.249,Random-value7,Random-value7
+10,Katina Hemmingway,khemmingway9@ameblo.jp,8f0b5efd-b6a8-4f1e-a1e3-b0ea8c9e3048,+15417543011,25.191.96.124,Random-value8,Random-value8
+11,Jillian Deinhard,jdeinharda@canalblog.com,bd952787-1b05-411f-9975-b916ec0950cc,+15417543011,11.211.174.93,Random-value9,Random-value9
+12,Blake Finden,bfindenb@wsj.com,12c95613-e49d-4fa2-86fb-deabb6ebe600,+15417543011,47.26.205.153,Random-value10,Random-value10
+13,Liane Maxworthy,lmaxworthyc@un.org,36b68e4c-40d6-4e09-bf59-7db3b27b18f0,+15417543011,157.196.34.166,Random-value11,Random-value11
+14,Martynne Ledley,mledleyd@sourceforge.net,1856bceb-cb36-415c-8ffc-0527f3f750d8,+15417543011,109.231.152.148,Random-value12,Random-value12
+15,Katharina Ruffli,krufflie@huffingtonpost.com,604de5c9-b154-4279-8978-41fb71f0f773,+15417543011,20.43.146.179,Random-value13,Random-value13
+16,Tucker Simmance,tsimmancef@bbc.co.uk,0a8fc3a7-4986-4a51-a503-6c7f974c90ad,+15417543011,179.76.226.171,Random-value14,Random-value14
+17,Wenona Martinson,wmartinsong@census.gov,0e5ea6e3-6824-4e78-a6f5-672847eafa17,+15417543011,92.243.194.160,Random-value15,Random-value15
+18,Gretna Vedyasov,gvedyasovh@lycos.com,6becf55b-a7b5-48f6-8788-b89cae85b066,+15417543011,25.22.86.101,Random-value16,Random-value16
+19,Lurline Abdon,labdoni@archive.org,afa9429f-9034-4b06-9efa-980e01906ebf,+15417543011,150.249.116.118,Random-value17,Random-value17
+20,Fiann Norcliff,fnorcliffj@istockphoto.com,59f72dec-14ba-4d6e-b17c-0d962e69ffac,+15417543011,237.167.197.197,Random-value18,Random-value18
+21,Zed Linn,zlinnk@phoca.cz,95f7bc56-be92-4c9c-ad58-eff3e63c7bea,+15417543011,88.102.64.113,Random-value19,Random-value19
+22,Averyl Simyson,asimysonl@livejournal.com,bde1fe59-c9bd-440c-bb39-79fe61dac1d1,+15417543011,141.248.89.29,Random-value20,Random-value20
+23,Camella Blackadder,cblackadderm@nifty.com,0c981752-5857-487c-b9b5-5d0253df740a,+15417543011,118.123.138.115,Random-value21,Random-value21
+24,Aurie Spatig,aspatign@printfriendly.com,4cf22bfb-2c3f-41d1-9993-6e3758e457ba,+15417543011,157.45.102.235,Random-value22,Random-value22
+25,Adrienne Bellard,abellardo@cnn.com,f10f9b8d-38ac-4e17-8a7d-d2e6a055f944,+15417543011,170.73.198.47,Random-value23,Random-value23
\ No newline at end of file
diff --git a/spec/controllers/api/v1/accounts/contacts_controller_spec.rb b/spec/controllers/api/v1/accounts/contacts_controller_spec.rb
index 4b6bbf6db..13d2649f3 100644
--- a/spec/controllers/api/v1/accounts/contacts_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/contacts_controller_spec.rb
@@ -105,6 +105,20 @@ RSpec.describe 'Contacts API', type: :request do
         expect(account.data_imports.first.import_file.attached?).to eq(true)
       end
     end
+
+    context 'when file is empty' do
+      let(:admin) { create(:user, account: account, role: :administrator) }
+
+      it 'returns Unprocessable Entity' do
+        post "/api/v1/accounts/#{account.id}/contacts/import",
+             headers: admin.create_new_auth_token
+
+        json_response = JSON.parse(response.body)
+
+        expect(response).to have_http_status(:unprocessable_entity)
+        expect(json_response['error']).to eq('File is blank')
+      end
+    end
   end
 
   describe 'GET /api/v1/accounts/{account.id}/contacts/active' do
@@ -362,4 +376,53 @@ RSpec.describe 'Contacts API', type: :request do
       end
     end
   end
+
+  describe 'DELETE /api/v1/accounts/{account.id}/contacts/:id', :contact_delete do
+    let(:inbox) { create(:inbox, account: account) }
+    let(:contact) { create(:contact, account: account) }
+    let(:contact_inbox) { create(:contact_inbox, contact: contact, inbox: inbox) }
+    let(:conversation) { create(:conversation, account: account, inbox: inbox, contact: contact, contact_inbox: contact_inbox) }
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        delete "/api/v1/accounts/#{account.id}/contacts/#{contact.id}"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:admin) { create(:user, account: account, role: :administrator) }
+      let(:agent) { create(:user, account: account, role: :agent) }
+
+      it 'deletes the contact for administrator user' do
+        allow(::OnlineStatusTracker).to receive(:get_presence).and_return(false)
+        delete "/api/v1/accounts/#{account.id}/contacts/#{contact.id}",
+               headers: admin.create_new_auth_token
+
+        expect(contact.conversations).to be_empty
+        expect(contact.inboxes).to be_empty
+        expect(contact.contact_inboxes).to be_empty
+        expect(contact.csat_survey_responses).to be_empty
+        expect { contact.reload }.to raise_error(ActiveRecord::RecordNotFound)
+        expect(response).to have_http_status(:success)
+      end
+
+      it 'does not delete the contact if online' do
+        allow(::OnlineStatusTracker).to receive(:get_presence).and_return(true)
+
+        delete "/api/v1/accounts/#{account.id}/contacts/#{contact.id}",
+               headers: admin.create_new_auth_token
+
+        expect(response).to have_http_status(:unprocessable_entity)
+      end
+
+      it 'returns unauthorized for agent user' do
+        delete "/api/v1/accounts/#{account.id}/contacts/#{contact.id}",
+               headers: agent.create_new_auth_token
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+  end
 end
diff --git a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
index 7b66656c2..fdb8e51d5 100644
--- a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
@@ -393,6 +393,19 @@ RSpec.describe 'Conversations API', type: :request do
         expect(response).to have_http_status(:success)
         expect(conversation.reload.agent_last_seen_at).not_to eq nil
       end
+
+      it 'updates assignee last seen' do
+        conversation.update!(assignee_id: agent.id)
+
+        expect(conversation.reload.assignee_last_seen_at).to eq nil
+
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/update_last_seen",
+             headers: agent.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.assignee_last_seen_at).not_to eq nil
+      end
     end
   end
 
@@ -496,4 +509,37 @@ RSpec.describe 'Conversations API', type: :request do
       end
     end
   end
+
+  describe 'POST /api/v1/accounts/{account.id}/conversations/:id/custom_attributes' do
+    let(:conversation) { create(:conversation, account: account) }
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/custom_attributes"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:agent) { create(:user, account: account, role: :agent) }
+      let(:custom_attributes) { { user_id: 1001, created_date: '23/12/2012', subscription_id: 12 } }
+      let(:valid_params) { { custom_attributes: custom_attributes } }
+
+      before do
+        create(:inbox_member, user: agent, inbox: conversation.inbox)
+      end
+
+      it 'updates last seen' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/custom_attributes",
+             headers: agent.create_new_auth_token,
+             params: valid_params,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.custom_attributes).not_to eq nil
+        expect(conversation.reload.custom_attributes.count).to eq 3
+      end
+    end
+  end
 end
diff --git a/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb b/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
index 2e8ecdaea..6148c5148 100644
--- a/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
@@ -306,6 +306,7 @@ RSpec.describe 'Inboxes API', type: :request do
 
         expect(response).to have_http_status(:success)
         expect(response.body).to include('Line Inbox')
+        expect(response.body).to include('callback_webhook_url')
       end
     end
   end
@@ -352,7 +353,7 @@ RSpec.describe 'Inboxes API', type: :request do
 
         patch "/api/v1/accounts/#{account.id}/inboxes/#{api_inbox.id}",
               headers: admin.create_new_auth_token,
-              params: { enable_auto_assignment: false, channel: { webhook_url: 'webhook.test' } },
+              params: { enable_auto_assignment: false, channel: { webhook_url: 'webhook.test', selected_feature_flags: [] } },
               as: :json
 
         expect(response).to have_http_status(:success)
diff --git a/spec/controllers/api/v2/accounts/report_controller_spec.rb b/spec/controllers/api/v2/accounts/report_controller_spec.rb
index 201c53f16..123119fb5 100644
--- a/spec/controllers/api/v2/accounts/report_controller_spec.rb
+++ b/spec/controllers/api/v2/accounts/report_controller_spec.rb
@@ -192,4 +192,37 @@ RSpec.describe 'Reports API', type: :request do
       end
     end
   end
+
+  describe 'GET /api/v2/accounts/:account_id/reports/teams' do
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        get "/api/v2/accounts/#{account.id}/reports/teams.csv"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      params = {
+        since: 30.days.ago.to_i.to_s,
+        until: Time.zone.today.to_time.to_i.to_s
+      }
+
+      it 'returns unauthorized for teams' do
+        get "/api/v2/accounts/#{account.id}/reports/teams.csv",
+            params: params,
+            headers: agent.create_new_auth_token
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+
+      it 'returns summary' do
+        get "/api/v2/accounts/#{account.id}/reports/teams.csv",
+            params: params,
+            headers: admin.create_new_auth_token
+
+        expect(response).to have_http_status(:success)
+      end
+    end
+  end
 end
diff --git a/spec/fixtures/files/support_without_sender_name.eml b/spec/fixtures/files/support_without_sender_name.eml
new file mode 100644
index 000000000..c8d3f1829
--- /dev/null
+++ b/spec/fixtures/files/support_without_sender_name.eml
@@ -0,0 +1,631 @@
+From: <sony@chatwoot.com>
+Mime-Version: 1.0 (Apple Message framework v1244.3)
+Content-Type: multipart/alternative; boundary="Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74"
+Subject: Discussion: Let's debate these attachments
+Date: Tue, 20 Apr 2020 04:20:20 -0400
+In-Reply-To: <4e6e35f5a38b4_479f13bb90078178@small-app-01.mail>
+To: "Replies" <Care@example.com>
+References: <4e6e35f5a38b4_479f13bb90078178@small-app-01.mail>
+Message-Id: <0CB459E0-0336-41DA-BC88-E6E28C697DDB@chatwoot.com>
+X-Mailer: Apple Mail (2.1244.3)
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74
+Content-Transfer-Encoding: quoted-printable
+Content-Type: text/plain;
+  charset=utf-8
+
+Let's talk about these images:
+
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74
+Content-Type: multipart/related;
+  type="text/html";
+  boundary="Apple-Mail=_83444AF4-343C-4F75-AF8F-14E1E7434FC1"
+
+
+--Apple-Mail=_83444AF4-343C-4F75-AF8F-14E1E7434FC1
+Content-Transfer-Encoding: base64
+Content-Disposition: inline;
+  filename=avatar1.jpeg
+Content-Type: image/jpg;
+  name="avatar1.jpeg"
+Content-Id: <7AAEB353-2341-4D46-A054-5CA5CB2363B7>
+
+/9j/4AAQSkZJRgABAQAAAQABAAD/4gxYSUNDX1BST0ZJTEUAAQEAAAxITGlubwIQAABtbnRyUkdC
+IFhZWiAHzgACAAkABgAxAABhY3NwTVNGVAAAAABJRUMgc1JHQgAAAAAAAAAAAAAAAAAA9tYAAQAA
+AADTLUhQICAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABFj
+cHJ0AAABUAAAADNkZXNjAAABhAAAAGx3dHB0AAAB8AAAABRia3B0AAACBAAAABRyWFlaAAACGAAA
+ABRnWFlaAAACLAAAABRiWFlaAAACQAAAABRkbW5kAAACVAAAAHBkbWRkAAACxAAAAIh2dWVkAAAD
+TAAAAIZ2aWV3AAAD1AAAACRsdW1pAAAD+AAAABRtZWFzAAAEDAAAACR0ZWNoAAAEMAAAAAxyVFJD
+AAAEPAAACAxnVFJDAAAEPAAACAxiVFJDAAAEPAAACAx0ZXh0AAAAAENvcHlyaWdodCAoYykgMTk5
+OCBIZXdsZXR0LVBhY2thcmQgQ29tcGFueQAAZGVzYwAAAAAAAAASc1JHQiBJRUM2MTk2Ni0yLjEA
+AAAAAAAAAAAAABJzUkdCIElFQzYxOTY2LTIuMQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
+AAAAAAAAAAAAAAAAAAAAAAAAAAAAWFlaIAAAAAAAAPNRAAEAAAABFsxYWVogAAAAAAAAAAAAAAAA
+AAAAAFhZWiAAAAAAAABvogAAOPUAAAOQWFlaIAAAAAAAAGKZAAC3hQAAGNpYWVogAAAAAAAAJKAA
+AA+EAAC2z2Rlc2MAAAAAAAAAFklFQyBodHRwOi8vd3d3LmllYy5jaAAAAAAAAAAAAAAAFklFQyBo
+dHRwOi8vd3d3LmllYy5jaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
+AAAAAABkZXNjAAAAAAAAAC5JRUMgNjE5NjYtMi4xIERlZmF1bHQgUkdCIGNvbG91ciBzcGFjZSAt
+IHNSR0IAAAAAAAAAAAAAAC5JRUMgNjE5NjYtMi4xIERlZmF1bHQgUkdCIGNvbG91ciBzcGFjZSAt
+IHNSR0IAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAsUmVmZXJlbmNlIFZpZXdpbmcg
+Q29uZGl0aW9uIGluIElFQzYxOTY2LTIuMQAAAAAAAAAAAAAALFJlZmVyZW5jZSBWaWV3aW5nIENv
+bmRpdGlvbiBpbiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHZpZXcAAAAA
+ABOk/gAUXy4AEM8UAAPtzAAEEwsAA1yeAAAAAVhZWiAAAAAAAEwJVgBQAAAAVx/nbWVhcwAAAAAA
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+dS8pgiewXDfUP8TZmtiz1uDcpZtm6c+LnYjlB2WPkdjtN0AtnLcaMUA6Ax28v5FPw74yA5k9WyAY
+e6gAAABCZriLDWJ9vOI4NgfCmO2qA4rxi1BGoVGGsnIDUbiI8roJji/SGQDq6urqJjCAeUR40ETb
+cSdFjbxMKF4fkhWhnmZsFSFkFwMBwdmtywvDYpcddQEQ5iXISICHkEBCgl7JPyX9j/NoP6oFAoFA
+oFAoFAoFAoLC/PzDE2BdIZC+NjK0srWLkuXOf6KaGnXWgih9XLrwRdpYXzA2zmVNcndlrW8Nk3yo
+2fW0TaGnT/dH/iCR8aDIn4VrbE54n2MS7cJNWRwZ5buzyh76My50OUHN1xRFCg3Y8drg8RAX57fH
+QwgIBqA/PQSQ350VpHT2v804fPrxoOKT2LYlz1A3rGWWIvGZ/CZM1d2vsVkbODs0PID/AABAQEPn
+4DQRoc0+HPyFhLIS3O/Sn3TzfbJOu8gcUUJty98aGY/okAzULmYX1inZhuCbQkpbbgAUOJhoPLjp
+uq8UVtPfl0eybtJgm6pp/wCKW3D3vZ3v5vrfDc0839V0HE3XrHeIHWJQSR/o8NqFWHYucdrO4qVB
+2eXlFk7dPLQcWM+eLE3kMKtqaWBq2rwiSD3e9OBmfF230QbHcpiCYoyiZZNy8QRIYQ+qmvXQR40H
+vPYd4XXDcKfkOd+oZlVw3l5sXCDk5RxxdHp8xaDoJbnrAlMqlRiTrLpyjyCQ7qDOGuoDbEONBKwY
+o+xRppQsEcZ29lZmRtam5nZG5rI2NLO0tfFqbGtqRDpbJaEB0AvAPNpwoPkqa0ventfsP0cOzhxo
+I9XXg6X8o3SwKK7mtuCF0/xS7cNO42KNh9b5cxP3370O+Omnj/tHH38O9Gmg6r6afVyxhm3HSHGW
+4+VNeMs8wv8Au2+e+31S0y52aP8A6fkf+t2igzgNbqldkqF2aVwrUi38hXNvyfTQXCgUCgUCgUCg
+UHW+UMtY5w5F104ybOIvC48i1/HpI8A0j5P3KCMtvc8SxA8eql0T2nwgZo7fmE4m31TE+9v7ID6/
+1oIqW6rqg7vt3ar/AO7OYZQtj3/A8b/unE//AHQ10HafRdw5gHdH1MdtOEt0DN74YsyCSZlVQkXV
+9bWaWSyKsBpNjxpeiEuWz3I0Pc3EoCAmARDUKDbVsLC0xlpRR6PIm5naGduaW5mZm5pBpamdqaQH
+upra2rUOQpNNOH3vAAANAAAuipKlV8OPk+X5x40FjVMLX5PJ9z7oUFclSpUg/ivy60Fd7T8fw/k0
+D8W+GlB+eyJvMP0/coPrQfL2RN5h+n7lB9aC2pfaUn9NS/F8n7VBhV6kPRe26b2SPOWIosvbc9yO
+neAZhhTIV2bZgctsxjfaRj0nLYnoiJBDXUr1zcAHiFBFVxb1JNxfSM3ZZg2eZhfGzM8dxPJix6Uo
+G92uW2sAEAOzy3HhJYBTkMAD+hxABDy0Er7aD1DttO8aLd7YyyM1+8I/l0GcnfumWcP6oCg94UCg
+UCgUCgsEl9r7qXd3d5e2/wDLHc3evze9X1DQQfeun72e8yHvD/qA+26//tb7Ffs67P8AdD3Z+oaC
+I7KO9u8lv+3f336z9y+zh837v0UHFU/evtHD3k1+L3N1+fm9HWg9pdPb3g/xx7SO7vte9u/xN459
+g+zn7M/tD9Z37w91vej+73vlp2d5fgvPxoNz83e1d12vaO9Pbe7Q5u9+5u9P5sf073X9Qa/5Hk1o
+L7QU9AoKigp6BQKC2pfa9f1n83cvm8nxUD8b9r/Wfb/UnN2UFyoFBqTOvl3p/wBW/ePr78a+/bRp
+3f7na69yk/S3L6PNprprw018ulB0lsj94vtjg/8A/Umnegf/AIk+y37Qu3/dHy0Gyl2Xe932ZJ/e
+r/Fxp3Y0d2/4tvsR95f/AAH7Gvwmn9rUHsOgUCg//9k=
+
+--Apple-Mail=_83444AF4-343C-4F75-AF8F-14E1E7434FC1--
+
+--Apple-Mail=_33A037C7-4BB3-4772-AE52-FCF2D7535F74--
diff --git a/spec/jobs/labels/update_job_spec.rb b/spec/jobs/labels/update_job_spec.rb
new file mode 100644
index 000000000..16692b2c3
--- /dev/null
+++ b/spec/jobs/labels/update_job_spec.rb
@@ -0,0 +1,15 @@
+require 'rails_helper'
+
+RSpec.describe Labels::UpdateJob, type: :job do
+  subject(:job) { described_class.perform_later(new_label_title, old_label_title, account_id) }
+
+  let(:new_label_title) { 'new-title' }
+  let(:old_label_title) { 'old-title' }
+  let(:account_id) { 1 }
+
+  it 'queues the job' do
+    expect { job }.to have_enqueued_job(described_class)
+      .with(new_label_title, old_label_title, account_id)
+      .on_queue('default')
+  end
+end
diff --git a/spec/lib/integrations/slack/incoming_message_builder_spec.rb b/spec/lib/integrations/slack/incoming_message_builder_spec.rb
index ac89434c7..98ae9cdd1 100644
--- a/spec/lib/integrations/slack/incoming_message_builder_spec.rb
+++ b/spec/lib/integrations/slack/incoming_message_builder_spec.rb
@@ -3,6 +3,7 @@ require 'rails_helper'
 describe Integrations::Slack::IncomingMessageBuilder do
   let(:account) { create(:account) }
   let(:message_params) { slack_message_stub }
+  let(:message_with_attachments) { slack_attachment_stub }
   let(:message_without_thread_ts) { slack_message_stub_without_thread_ts }
   let(:verification_params) { slack_url_verification_stub }
 
@@ -51,6 +52,17 @@ describe Integrations::Slack::IncomingMessageBuilder do
         builder.perform
         expect(conversation.messages.count).to eql(messages_count)
       end
+
+      it 'saves attachment if params files present' do
+        expect(hook).not_to eq nil
+        messages_count = conversation.messages.count
+        builder = described_class.new(message_with_attachments)
+        allow(builder).to receive(:sender).and_return(nil)
+        builder.perform
+        expect(conversation.messages.count).to eql(messages_count + 1)
+        expect(conversation.messages.last.content).to eql('this is test https://chatwoot.com Hey @Sojan Test again')
+        expect(conversation.messages.last.attachments).to be_any
+      end
     end
   end
 end
diff --git a/spec/lib/integrations/slack/send_on_slack_service_spec.rb b/spec/lib/integrations/slack/send_on_slack_service_spec.rb
index 234a2180b..ef662ae15 100644
--- a/spec/lib/integrations/slack/send_on_slack_service_spec.rb
+++ b/spec/lib/integrations/slack/send_on_slack_service_spec.rb
@@ -9,6 +9,7 @@ describe Integrations::Slack::SendOnSlackService do
     create(:message, account: conversation.account, inbox: conversation.inbox, conversation: conversation)
   end
   let(:slack_message) { double }
+  let(:file_attachment) { double }
   let(:slack_message_content) { double }
   let(:slack_client) { double }
   let(:builder) { described_class.new(message: message, hook: hook) }
@@ -58,6 +59,36 @@ describe Integrations::Slack::SendOnSlackService do
         expect(message.external_source_id_slack).to eq 'cw-origin-6789.12345'
       end
 
+      it 'sent attachment on slack' do
+        expect(slack_client).to receive(:chat_postMessage).with(
+          channel: hook.reference_id,
+          text: message.content,
+          username: "Contact: #{message.sender.name}",
+          thread_ts: conversation.identifier,
+          icon_url: anything
+        ).and_return(slack_message)
+
+        attachment = message.attachments.new(account_id: message.account_id, file_type: :image)
+        attachment.file.attach(io: File.open(Rails.root.join('spec/assets/avatar.png')), filename: 'avatar.png', content_type: 'image/png')
+
+        expect(slack_client).to receive(:files_upload).with(
+          channels: hook.reference_id,
+          initial_comment: 'Attached File!',
+          content: anything,
+          filename: attachment.file.filename,
+          filetype: 'png',
+          thread_ts: conversation.identifier,
+          title: anything
+        ).and_return(file_attachment)
+
+        message.save!
+
+        builder.perform
+
+        expect(message.external_source_id_slack).to eq 'cw-origin-6789.12345'
+        expect(message.attachments).to be_any
+      end
+
       it 'disables hook on Slack AccountInactive error' do
         expect(slack_client).to receive(:chat_postMessage).with(
           channel: hook.reference_id,
diff --git a/spec/listeners/action_cable_listener_spec.rb b/spec/listeners/action_cable_listener_spec.rb
index a70ff6675..8e7aed2a1 100644
--- a/spec/listeners/action_cable_listener_spec.rb
+++ b/spec/listeners/action_cable_listener_spec.rb
@@ -65,4 +65,19 @@ describe ActionCableListener do
       listener.conversation_typing_off(event)
     end
   end
+
+  describe '#contact_deleted' do
+    let(:event_name) { :'contact.deleted' }
+    let!(:contact) { create(:contact, account: account) }
+    let!(:event) { Events::Base.new(event_name, Time.zone.now, contact: contact) }
+
+    it 'sends message to account admins, inbox agents' do
+      expect(ActionCableBroadcastJob).to receive(:perform_later).with(
+        [agent.pubsub_token, admin.pubsub_token],
+        'contact.deleted',
+        contact.push_event_data.merge(account_id: account.id)
+      )
+      listener.contact_deleted(event)
+    end
+  end
 end
diff --git a/spec/mailboxes/support_mailbox_spec.rb b/spec/mailboxes/support_mailbox_spec.rb
index 2998b2aa2..1510d2e19 100644
--- a/spec/mailboxes/support_mailbox_spec.rb
+++ b/spec/mailboxes/support_mailbox_spec.rb
@@ -32,7 +32,9 @@ RSpec.describe SupportMailbox, type: :mailbox do
       end
 
       it 'create a new contact as the sender of the email' do
+        email_sender = Mail::Address.new(support_mail.mail[:from].value).name
         expect(conversation.messages.last.sender.email).to eq(support_mail.mail.from.first)
+        expect(conversation.contact.name).to eq(email_sender)
       end
 
       it 'add the mail content as new message on the conversation' do
@@ -52,6 +54,28 @@ RSpec.describe SupportMailbox, type: :mailbox do
       end
     end
 
+    describe 'Sender without name' do
+      let(:support_mail_without_sender_name) { create_inbound_email_from_fixture('support_without_sender_name.eml') }
+      let(:described_subject) { described_class.receive support_mail_without_sender_name }
+
+      it 'create a new contact with the email' do
+        described_subject
+        email_sender = support_mail_without_sender_name.mail.from.first.split('@').first
+        expect(conversation.messages.last.sender.email).to eq(support_mail.mail.from.first)
+        expect(conversation.contact.name).to eq(email_sender)
+      end
+    end
+
+    describe 'Sender with upcase mail address' do
+      let(:support_mail_without_sender_name) { create_inbound_email_from_fixture('support_without_sender_name.eml') }
+      let(:described_subject) { described_class.receive support_mail_without_sender_name }
+
+      it 'create a new inbox with the email case insensitive' do
+        described_subject
+        expect(conversation.inbox.id).to eq(channel_email.inbox.id)
+      end
+    end
+
     describe 'handle inbox contacts' do
       let(:contact) { create(:contact, account: account, email: support_mail.mail.from.first) }
       let(:contact_inbox) { create(:contact_inbox, inbox: channel_email.inbox, contact: contact) }
@@ -76,7 +100,10 @@ RSpec.describe SupportMailbox, type: :mailbox do
 
       it 'create new contact with original sender' do
         described_subject
+        email_sender = Mail::Address.new(group_sender_support_mail.mail[:from].value).name
+
         expect(conversation.contact.email).to eq(group_sender_support_mail.mail['X-Original-Sender'].value)
+        expect(conversation.contact.name).to eq(email_sender)
       end
     end
   end
diff --git a/spec/models/label_spec.rb b/spec/models/label_spec.rb
index 215e9d5a6..bd8b6ad19 100644
--- a/spec/models/label_spec.rb
+++ b/spec/models/label_spec.rb
@@ -39,4 +39,20 @@ RSpec.describe Label, type: :model do
       expect(duplicate_label.valid?).to eq false
     end
   end
+
+  describe '.after_update_commit' do
+    let(:label) { create(:label) }
+
+    it 'calls update job' do
+      expect(Labels::UpdateJob).to receive(:perform_later).with('new-title', label.title, label.account_id)
+
+      label.update(title: 'new-title')
+    end
+
+    it 'does not call update job if title is not updated' do
+      expect(Labels::UpdateJob).not_to receive(:perform_later)
+
+      label.update(description: 'new-description')
+    end
+  end
 end
diff --git a/spec/models/working_hour_spec.rb b/spec/models/working_hour_spec.rb
index d7c49b0bf..73cb4efdf 100644
--- a/spec/models/working_hour_spec.rb
+++ b/spec/models/working_hour_spec.rb
@@ -26,4 +26,28 @@ RSpec.describe WorkingHour do
       expect(described_class.today.closed_now?).to be true
     end
   end
+
+  context 'when on friday 12:30pm' do
+    before do
+      Time.zone = 'UTC'
+      create(:working_hour)
+      travel_to '10.09.2021 12:30'.to_datetime
+    end
+
+    it 'is considered to be in business hours' do
+      expect(described_class.today.open_now?).to be true
+    end
+  end
+
+  context 'when on friday 17:30pm' do
+    before do
+      Time.zone = 'UTC'
+      create(:working_hour)
+      travel_to '10.09.2021 17:30'.to_datetime
+    end
+
+    it 'is considered out of office' do
+      expect(described_class.today.closed_now?).to be true
+    end
+  end
 end
diff --git a/spec/services/labels/update_service_spec.rb b/spec/services/labels/update_service_spec.rb
new file mode 100644
index 000000000..a71ec3271
--- /dev/null
+++ b/spec/services/labels/update_service_spec.rb
@@ -0,0 +1,32 @@
+require 'rails_helper'
+
+describe Labels::UpdateService do
+  let(:account) { create(:account) }
+  let(:conversation) { create(:conversation, account: account) }
+  let(:label) { create(:label, account: account) }
+  let(:contact) { conversation.contact }
+
+  before do
+    conversation.label_list.add(label.title)
+    conversation.save!
+
+    contact.label_list.add(label.title)
+    contact.save!
+  end
+
+  describe '#perform' do
+    it 'updates associated conversations/contacts labels' do
+      expect(conversation.label_list).to eq([label.title])
+      expect(contact.label_list).to eq([label.title])
+
+      described_class.new(
+        new_label_title: 'updated-label-title',
+        old_label_title: label.title,
+        account_id: account.id
+      ).perform
+
+      expect(conversation.reload.label_list).to eq(['updated-label-title'])
+      expect(contact.reload.label_list).to eq(['updated-label-title'])
+    end
+  end
+end
diff --git a/spec/services/message_templates/hook_execution_service_spec.rb b/spec/services/message_templates/hook_execution_service_spec.rb
index 526d1888d..87264a6ae 100644
--- a/spec/services/message_templates/hook_execution_service_spec.rb
+++ b/spec/services/message_templates/hook_execution_service_spec.rb
@@ -154,25 +154,60 @@ describe ::MessageTemplates::HookExecutionService do
     end
   end
 
-  # TODO: remove this if this hook is removed
-  # context 'when it is after working hours' do
-  #   it 'calls ::MessageTemplates::Template::OutOfOffice' do
-  #     contact = create :contact
-  #     conversation = create :conversation, contact: contact
+  context 'when it is after working hours' do
+    it 'calls ::MessageTemplates::Template::OutOfOffice' do
+      contact = create :contact
+      conversation = create :conversation, contact: contact
 
-  #     conversation.inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
-  #     conversation.inbox.working_hours.today.update!(closed_all_day: true)
+      conversation.inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
+      conversation.inbox.working_hours.today.update!(closed_all_day: true)
 
-  #     out_of_office_service = double
+      out_of_office_service = double
 
-  #     allow(::MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
-  #     allow(out_of_office_service).to receive(:perform).and_return(true)
+      allow(::MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
+      allow(out_of_office_service).to receive(:perform).and_return(true)
 
-  #     # described class gets called in message after commit
-  #     message = create(:message, conversation: conversation)
+      # described class gets called in message after commit
+      message = create(:message, conversation: conversation)
 
-  #     expect(::MessageTemplates::Template::OutOfOffice).to have_received(:new).with(conversation: message.conversation)
-  #     expect(out_of_office_service).to have_received(:perform)
-  #   end
-  # end
+      expect(::MessageTemplates::Template::OutOfOffice).to have_received(:new).with(conversation: message.conversation)
+      expect(out_of_office_service).to have_received(:perform)
+    end
+
+    it 'will not calls ::MessageTemplates::Template::OutOfOffice when outgoing message' do
+      contact = create :contact
+      conversation = create :conversation, contact: contact
+
+      conversation.inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
+      conversation.inbox.working_hours.today.update!(closed_all_day: true)
+
+      out_of_office_service = double
+
+      allow(::MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
+      allow(out_of_office_service).to receive(:perform).and_return(true)
+
+      # described class gets called in message after commit
+      message = create(:message, conversation: conversation, message_type: 'outgoing')
+
+      expect(::MessageTemplates::Template::OutOfOffice).not_to have_received(:new).with(conversation: message.conversation)
+      expect(out_of_office_service).not_to have_received(:perform)
+    end
+
+    it 'will not call ::MessageTemplates::Template::OutOfOffice if its a tweet conversation' do
+      twitter_channel = create(:channel_twitter_profile)
+      twitter_inbox = create(:inbox, channel: twitter_channel)
+      twitter_inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
+
+      conversation = create(:conversation, inbox: twitter_inbox, additional_attributes: { type: 'tweet' })
+
+      out_of_office_service = double
+
+      allow(::MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
+      allow(out_of_office_service).to receive(:perform).and_return(false)
+
+      message = create(:message, conversation: conversation)
+      expect(::MessageTemplates::Template::OutOfOffice).not_to have_received(:new).with(conversation: message.conversation)
+      expect(out_of_office_service).not_to receive(:perform)
+    end
+  end
 end
diff --git a/spec/services/telegram/incoming_message_service_spec.rb b/spec/services/telegram/incoming_message_service_spec.rb
index 79e361c79..9a1433794 100644
--- a/spec/services/telegram/incoming_message_service_spec.rb
+++ b/spec/services/telegram/incoming_message_service_spec.rb
@@ -18,10 +18,28 @@ describe Telegram::IncomingMessageService do
           }
         }.with_indifferent_access
         described_class.new(inbox: telegram_channel.inbox, params: params).perform
-        expect(telegram_channel.inbox.conversations).not_to eq(0)
+        expect(telegram_channel.inbox.conversations.count).not_to eq(0)
         expect(Contact.all.first.name).to eq('Sojan Jose')
         expect(telegram_channel.inbox.messages.first.content).to eq('test')
       end
     end
+
+    context 'when group messages' do
+      it 'doesnot create conversations, message and contacts' do
+        params = {
+          'update_id' => 2_342_342_343_242,
+          'message' => {
+            'message_id' => 1,
+            'from' => {
+              'id' => 23, 'is_bot' => false, 'first_name' => 'Sojan', 'last_name' => 'Jose', 'username' => 'sojan', 'language_code' => 'en'
+            },
+            'chat' => { 'id' => 23, 'first_name' => 'Sojan', 'last_name' => 'Jose', 'username' => 'sojan', 'type' => 'group' },
+            'date' => 1_631_132_077, 'text' => 'test'
+          }
+        }.with_indifferent_access
+        described_class.new(inbox: telegram_channel.inbox, params: params).perform
+        expect(telegram_channel.inbox.conversations.count).to eq(0)
+      end
+    end
   end
 end
diff --git a/spec/services/twilio/send_on_twilio_service_spec.rb b/spec/services/twilio/send_on_twilio_service_spec.rb
index 9fc6e2d57..d4fc16048 100644
--- a/spec/services/twilio/send_on_twilio_service_spec.rb
+++ b/spec/services/twilio/send_on_twilio_service_spec.rb
@@ -28,6 +28,7 @@ describe Twilio::SendOnTwilioService do
         message = create(:message, message_type: 'outgoing', private: true, inbox: twilio_inbox, account: account)
         ::Twilio::SendOnTwilioService.new(message: message).perform
         expect(twilio_client).not_to have_received(:messages)
+        expect(message.reload.source_id).to be_nil
       end
 
       it 'if inbox channel is not twilio' do
@@ -40,6 +41,7 @@ describe Twilio::SendOnTwilioService do
         message = create(:message, message_type: 'incoming', inbox: twilio_inbox, account: account)
         ::Twilio::SendOnTwilioService.new(message: message).perform
         expect(twilio_client).not_to have_received(:messages)
+        expect(message.reload.source_id).to be_nil
       end
 
       it 'if message has an source id' do
diff --git a/spec/support/slack_stubs.rb b/spec/support/slack_stubs.rb
index d0e89221b..650a7cf2b 100644
--- a/spec/support/slack_stubs.rb
+++ b/spec/support/slack_stubs.rb
@@ -21,6 +21,20 @@ module SlackStubs
     }
   end
 
+  def slack_attachment_stub
+    {
+      token: '[FILTERED]',
+      team_id: 'TLST3048H',
+      api_app_id: 'A012S5UETV4',
+      event: message_event,
+      type: 'event_callback',
+      event_id: 'Ev013QUX3WV6',
+      event_time: 1_588_623_033,
+      authed_users: '[FILTERED]',
+      webhook: {}
+    }
+  end
+
   def slack_message_stub_without_thread_ts
     {
       token: '[FILTERED]',
@@ -52,6 +66,7 @@ module SlackStubs
       ts: '1588623033.006000',
       team: 'TLST3048H',
       blocks: message_blocks,
+      files: file_stub,
       thread_ts: '1588623023.005900',
       channel: 'G01354F6A6Q',
       event_ts: '1588623033.006000',
@@ -59,6 +74,19 @@ module SlackStubs
     }
   end
 
+  def file_stub
+    [
+      {
+        mimetype: 'image/png',
+        url_private: 'https://via.placeholder.com/250x250.png',
+        name: 'name_of_the_file',
+        title: 'title_of_the_file',
+        filetype: 'png',
+        url_private_download: 'https://via.placeholder.com/250x250.png'
+      }
+    ]
+  end
+
   def message_blocks
     [
       {
diff --git a/swagger/parameters/report_type.yml b/swagger/parameters/report_type.yml
index 6c78f964d..407478d9d 100644
--- a/swagger/parameters/report_type.yml
+++ b/swagger/parameters/report_type.yml
@@ -2,6 +2,6 @@ in: query
 name: report_type
 schema:
   type: string
-  enum: [account,agent,inbox,label]
+  enum: [account,agent,inbox,label,team]
 required: true
 description: Type of report 
diff --git a/swagger/paths/contact/crud.yml b/swagger/paths/contact/crud.yml
index fafa89cb4..7f0089b4b 100644
--- a/swagger/paths/contact/crud.yml
+++ b/swagger/paths/contact/crud.yml
@@ -48,3 +48,22 @@ put:
       description: Contact not found
     403:
       description: Access denied
+
+delete:
+  tags:
+    - Contact
+  operationId: contactDelete
+  summary: Delete Contact
+  parameters:
+    - name: id
+      in: path
+      type: number
+      description: ID of the contact
+      required: true
+  responses:
+    200:
+      description: Success
+    401:
+      description: Unauthorized
+    404:
+      description: Contact not found
\ No newline at end of file
diff --git a/swagger/paths/index.yml b/swagger/paths/index.yml
index 2fb77e254..4324b2504 100644
--- a/swagger/paths/index.yml
+++ b/swagger/paths/index.yml
@@ -314,7 +314,7 @@ public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversat
 ### Reports
 
 # List
-/api/v1/accounts/{id}/reports:
+/api/v2/accounts/{id}/reports:
   parameters:
     - $ref: '#/parameters/account_id'
     - $ref: '#/parameters/report_metric'
@@ -338,7 +338,7 @@ public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversat
     $ref: './reports/index.yml'
 
 # Summary
-/api/v1/accounts/{id}/reports/summary:
+/api/v2/accounts/{id}/reports/summary:
   parameters:
     - $ref: '#/parameters/account_id'
     - $ref: '#/parameters/report_type'
diff --git a/swagger/swagger.json b/swagger/swagger.json
index d9254d8e5..f4aad11f9 100644
--- a/swagger/swagger.json
+++ b/swagger/swagger.json
@@ -1249,6 +1249,33 @@
             "description": "Access denied"
           }
         }
+      },
+      "delete": {
+        "tags": [
+          "Contact"
+        ],
+        "operationId": "contactDelete",
+        "summary": "Delete Contact",
+        "parameters": [
+          {
+            "name": "id",
+            "in": "path",
+            "type": "number",
+            "description": "ID of the contact",
+            "required": true
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized"
+          },
+          "404": {
+            "description": "Contact not found"
+          }
+        }
       }
     },
     "/api/v1/accounts/{account_id}/contacts/{id}/conversations": {
@@ -3061,7 +3088,7 @@
         }
       }
     },
-    "/api/v1/accounts/{id}/reports": {
+    "/api/v2/accounts/{id}/reports": {
       "parameters": [
         {
           "$ref": "#/parameters/account_id"
@@ -3124,7 +3151,7 @@
         }
       }
     },
-    "/api/v1/accounts/{id}/reports/summary": {
+    "/api/v2/accounts/{id}/reports/summary": {
       "parameters": [
         {
           "$ref": "#/parameters/account_id"
@@ -4471,7 +4498,8 @@
           "account",
           "agent",
           "inbox",
-          "label"
+          "label",
+          "team"
         ]
       },
       "required": true,
diff --git a/tailwind.config.js b/tailwind.config.js
index c4e5aa8c1..78314c6da 100644
--- a/tailwind.config.js
+++ b/tailwind.config.js
@@ -10,6 +10,15 @@ module.exports = {
     removeDeprecatedGapUtilities: true,
   },
   theme: {
+    screens: {
+      sm: '640px',
+      md: '768px',
+      lg: '1024px',
+      xl: '1280px',
+      xlarge: '1200px',
+      xxlarge: '1400px',
+      xxxlarge: '1600px',
+    },
     colors: {
       white: colors.white,
       woot: {
diff --git a/yarn.lock b/yarn.lock
index 521328064..4a4062af3 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -14484,9 +14484,9 @@ tmp@~0.1.0:
     rimraf "^2.6.3"
 
 tmpl@1.0.x:
-  version "1.0.4"
-  resolved "https://registry.yarnpkg.com/tmpl/-/tmpl-1.0.4.tgz#23640dd7b42d00433911140820e5cf440e521dd1"
-  integrity sha1-I2QN17QtAEM5ERQIIOXPRA5SHdE=
+  version "1.0.5"
+  resolved "https://registry.yarnpkg.com/tmpl/-/tmpl-1.0.5.tgz#8683e0b902bb9c20c4f726e3c0b69f36518c07cc"
+  integrity sha512-3f0uOEAQwIqGuWW2MVzYg8fV/QNnc/IpuJNG837rLuczAaLVHslWHZQj4IGiEl5Hs3kkbhwL9Ab7Hrsmuj+Smw==
 
 to-arraybuffer@^1.0.0:
   version "1.0.1"