Merge branch 'develop' into feat/new-auth-screens

.circleci/config.yml

@@ -7,7 +7,7 @@ defaults: &defaults
   working_directory: ~/build
   docker:
     # specify the version you desire here
-    - image: cimg/ruby:3.0.2-browsers
+    - image: cimg/ruby:3.0.4-browsers
 
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
@@ -40,14 +40,13 @@ jobs:
 
       - restore_cache:
           keys:
-            - chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-{{ checksum "Gemfile.lock" }}
+            - chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}
-            - chatwoot-bundle
 
       - run: bundle install --frozen --path ~/.bundle
       - save_cache:
           paths:
             - ~/.bundle
-          key: chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-{{ checksum "Gemfile.lock" }}
+          key: chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}
 
 
       # Only necessary if app uses webpacker or yarn in some other way

.github/workflows/run_foss_spec.yml

@@ -47,7 +47,7 @@ jobs:
 
     - uses: ruby/setup-ruby@v1
       with:
-        ruby-version: 3.0.2 # Not needed with a .ruby-version file
+        ruby-version: 3.0.4 # Not needed with a .ruby-version file
         bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
     - name: yarn

.ruby-version

@@ -1 +1 @@
-3.0.2
+3.0.4

Gemfile

@@ -1,6 +1,6 @@
 source 'https://rubygems.org'
 
-ruby '3.0.2'
+ruby '3.0.4'
 
 ##-- base gems for rails --##
 gem 'rack-cors', require: 'rack/cors'

Gemfile.lock

@@ -378,14 +378,14 @@ GEM
     netrc (0.11.0)
     newrelic_rpm (8.7.0)
     nio4r (2.5.8)
-    nokogiri (1.13.5)
+    nokogiri (1.13.6)
       mini_portile2 (~> 2.8.0)
       racc (~> 1.4)
-    nokogiri (1.13.5-arm64-darwin)
+    nokogiri (1.13.6-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.13.5-x86_64-darwin)
+    nokogiri (1.13.6-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.13.5-x86_64-linux)
+    nokogiri (1.13.6-x86_64-linux)
       racc (~> 1.4)
     oauth (0.5.8)
     orm_adapter (0.5.0)
@@ -409,7 +409,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.6.0)
-    rack (2.2.3)
+    rack (2.2.3.1)
     rack-attack (6.6.0)
       rack (>= 1.0, < 3)
     rack-cors (1.1.1)
@@ -752,7 +752,7 @@ DEPENDENCIES
   working_hours
 
 RUBY VERSION
-   ruby 3.0.2p107
+   ruby 3.0.4p208
 
 BUNDLED WITH
    2.3.10

app/controllers/api/v1/accounts/assignable_agents_controller.rb

@@ -0,0 +1,24 @@
+class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseController
+  before_action :fetch_inboxes
+
+  def index
+    agent_ids = @inboxes.map do |inbox|
+      authorize inbox, :show?
+      member_ids = inbox.members.pluck(:user_id)
+      member_ids
+    end
+    agent_ids = agent_ids.inject(:&)
+    agents = Current.account.users.where(id: agent_ids)
+    @assignable_agents = (agents + Current.account.administrators).uniq
+  end
+
+  private
+
+  def fetch_inboxes
+    @inboxes = Current.account.inboxes.find(permitted_params[:inbox_ids])
+  end
+
+  def permitted_params
+    params.permit(inbox_ids: [])
+  end
+end

app/controllers/api/v1/accounts/categories_controller.rb

@@ -1,4 +1,5 @@
-class Api::V1::Accounts::Kbase::CategoriesController < Api::V1::Accounts::Kbase::BaseController
+class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
+  before_action :portal
   before_action :fetch_category, except: [:index, :create]
 
   def index
@@ -24,6 +25,10 @@ class Api::V1::Accounts::Kbase::CategoriesController < Api::V1::Accounts::Kbase:
     @category = @portal.categories.find(params[:id])
   end
 
+  def portal
+    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
+  end
+
   def category_params
     params.require(:category).permit(
       :name, :description, :position

app/controllers/api/v1/accounts/csat_survey_responses_controller.rb

@@ -5,7 +5,7 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
   RESULTS_PER_PAGE = 25
 
   before_action :check_authorization
-  before_action :set_csat_survey_responses, only: [:index, :metrics]
+  before_action :set_csat_survey_responses, only: [:index, :metrics, :download]
   before_action :set_current_page, only: [:index]
   before_action :set_current_page_surveys, only: [:index]
   before_action :set_total_sent_messages_count, only: [:metrics]
@@ -19,6 +19,12 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
     @ratings_count = @csat_survey_responses.group(:rating).count
   end
 
+  def download
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = 'attachment; filename=csat_report.csv'
+    render layout: false, template: 'api/v1/accounts/csat_survey_responses/download.csv.erb', format: 'csv'
+  end
+
   private
 
   def set_total_sent_messages_count

app/controllers/api/v1/accounts/dashboard_apps_controller.rb

@@ -0,0 +1,44 @@
+class Api::V1::Accounts::DashboardAppsController < Api::V1::Accounts::BaseController
+  before_action :fetch_dashboard_apps, except: [:create]
+  before_action :fetch_dashboard_app, only: [:show, :update, :destroy]
+
+  def index; end
+
+  def show; end
+
+  def create
+    @dashboard_app = Current.account.dashboard_apps.create!(
+      permitted_payload.merge(user_id: Current.user.id)
+    )
+  end
+
+  def update
+    @dashboard_app.update!(permitted_payload)
+  end
+
+  def destroy
+    @dashboard_app.destroy!
+    head :no_content
+  end
+
+  private
+
+  def fetch_dashboard_apps
+    @dashboard_apps = Current.account.dashboard_apps
+  end
+
+  def fetch_dashboard_app
+    @dashboard_app = @dashboard_apps.find(permitted_params[:id])
+  end
+
+  def permitted_payload
+    params.require(:dashboard_app).permit(
+      :title,
+      content: [:url, :type]
+    )
+  end
+
+  def permitted_params
+    params.permit(:id)
+  end
+end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -12,6 +12,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
 
   def show; end
 
+  # Deprecated: This API will be removed in 2.7.0
   def assignable_agents
     @assignable_agents = (Current.account.users.where(id: @inbox.members.select(:user_id)) + Current.account.administrators).uniq
   end

app/controllers/api/v1/accounts/kbase/base_controller.rb

@@ -1,9 +0,0 @@
-class Api::V1::Accounts::Kbase::BaseController < Api::V1::Accounts::BaseController
-  before_action :portal
-
-  private
-
-  def portal
-    @portal ||= Current.account.kbase_portals.find_by(slug: params[:portal_id])
-  end
-end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -1,14 +1,14 @@
-class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   before_action :fetch_portal, except: [:index, :create]
 
   def index
-    @portals = Current.account.kbase_portals
+    @portals = Current.account.portals
   end
 
   def show; end
 
   def create
-    @portal = Current.account.kbase_portals.create!(portal_params)
+    @portal = Current.account.portals.create!(portal_params)
   end
 
   def update
@@ -23,7 +23,7 @@ class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::BaseContr
   private
 
   def fetch_portal
-    @portal = Current.account.kbase_portals.find_by(slug: permitted_params[:id])
+    @portal = Current.account.portals.find_by(slug: permitted_params[:id])
   end
 
   def permitted_params
@@ -32,7 +32,7 @@ class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::BaseContr
 
   def portal_params
     params.require(:portal).permit(
-      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug
+      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug, :archived
     )
   end
 end

app/controllers/api/v1/widget/base_controller.rb

@@ -54,6 +54,7 @@ class Api::V1::Widget::BaseController < ApplicationController
       ).perform
     else
       @contact.update!(email: email)
+      update_contact_name
     end
   end
 
@@ -67,9 +68,14 @@ class Api::V1::Widget::BaseController < ApplicationController
       ).perform
     else
       @contact.update!(phone_number: phone_number)
+      update_contact_name
     end
   end
 
+  def update_contact_name
+    @contact.update!(name: contact_name) if contact_name.present?
+  end
+
   def contact_email
     permitted_params.dig(:contact, :email)&.downcase
   end

app/controllers/api/v1/widget/conversations_controller.rb

@@ -16,7 +16,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   def process_update_contact
     update_contact(contact_email) if @contact.email.blank? && contact_email.present?
     update_contact_phone_number(contact_phone_number) if @contact.phone_number.blank? && contact_phone_number.present?
-    @contact.update!(name: contact_name) if contact_name.present?
   end
 
   def update_last_seen

app/controllers/api/v2/accounts/reports_controller.rb

@@ -1,4 +1,5 @@
 class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
+  include Api::V2::Accounts::ReportsHelper
   before_action :check_authorization
 
   def index
@@ -12,27 +13,23 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   end
 
   def agents
-    response.headers['Content-Type'] = 'text/csv'
+    @report_data = generate_agents_report
-    response.headers['Content-Disposition'] = 'attachment; filename=agents_report.csv'
+    generate_csv('agents_report', 'api/v2/accounts/reports/agents.csv.erb')
-    render layout: false, template: 'api/v2/accounts/reports/agents.csv.erb', format: 'csv'
   end
 
   def inboxes
-    response.headers['Content-Type'] = 'text/csv'
+    @report_data = generate_inboxes_report
-    response.headers['Content-Disposition'] = 'attachment; filename=inboxes_report.csv'
+    generate_csv('inboxes_report', 'api/v2/accounts/reports/inboxes.csv.erb')
-    render layout: false, template: 'api/v2/accounts/reports/inboxes.csv.erb', format: 'csv'
   end
 
   def labels
-    response.headers['Content-Type'] = 'text/csv'
+    @report_data = generate_labels_report
-    response.headers['Content-Disposition'] = 'attachment; filename=labels_report.csv'
+    generate_csv('labels_report', 'api/v2/accounts/reports/labels.csv.erb')
-    render layout: false, template: 'api/v2/accounts/reports/labels.csv.erb', format: 'csv'
   end
 
   def teams
-    response.headers['Content-Type'] = 'text/csv'
+    @report_data = generate_teams_report
-    response.headers['Content-Disposition'] = 'attachment; filename=teams_report.csv'
+    generate_csv('teams_report', 'api/v2/accounts/reports/teams.csv.erb')
-    render layout: false, template: 'api/v2/accounts/reports/teams.csv.erb', format: 'csv'
   end
 
   def conversations
@@ -43,6 +40,12 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
 
   private
 
+  def generate_csv(filename, template)
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = "attachment; filename=#{filename}.csv"
+    render layout: false, template: template, format: 'csv'
+  end
+
   def check_authorization
     raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
   end

app/controllers/dashboard_controller.rb

@@ -38,9 +38,12 @@ class DashboardController < ActionController::Base
   end
 
   def app_config
-    { APP_VERSION: Chatwoot.config[:version],
+    {
+      APP_VERSION: Chatwoot.config[:version],
       VAPID_PUBLIC_KEY: VapidService.public_key,
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
-      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', '') }
+      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
+      FACEBOOK_API_VERSION: 'v13.0'
+    }
   end
 end

app/finders/conversation_finder.rb

@@ -51,6 +51,7 @@ class ConversationFinder
     filter_by_team if @team
     filter_by_labels if params[:labels]
     filter_by_query if params[:q]
+    filter_by_reply_status
   end
 
   def set_inboxes
@@ -90,6 +91,10 @@ class ConversationFinder
     @conversations
   end
 
+  def filter_by_reply_status
+    @conversations = @conversations.where(first_reply_created_at: nil) if params[:reply_status] == 'unattended'
+  end
+
   def filter_by_query
     allowed_message_types = [Message.message_types[:incoming], Message.message_types[:outgoing]]
     @conversations = conversations.joins(:messages).where('messages.content ILIKE :search', search: "%#{params[:q]}%")

app/helpers/api/v2/accounts/reports_helper.rb

@@ -0,0 +1,56 @@
+module Api::V2::Accounts::ReportsHelper
+  def generate_agents_report
+    Current.account.users.map do |agent|
+      agent_report = generate_report({ type: :agent, id: agent.id })
+      [agent.name] + generate_readable_report_metrics(agent_report)
+    end
+  end
+
+  def generate_inboxes_report
+    Current.account.inboxes.map do |inbox|
+      inbox_report = generate_report({ type: :inbox, id: inbox.id })
+      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
+    end
+  end
+
+  def generate_teams_report
+    Current.account.teams.map do |team|
+      team_report = generate_report({ type: :team, id: team.id })
+      [team.name] + generate_readable_report_metrics(team_report)
+    end
+  end
+
+  def generate_labels_report
+    Current.account.labels.map do |label|
+      label_report = generate_report({ type: :label, id: label.id })
+      [label.title] + generate_readable_report_metrics(label_report)
+    end
+  end
+
+  def generate_report(report_params)
+    V2::ReportBuilder.new(
+      Current.account,
+      report_params.merge(
+        {
+          since: params[:since],
+          until: params[:until],
+          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+        }
+      )
+    ).summary
+  end
+
+  private
+
+  def generate_readable_report_metrics(report_metric)
+    [
+      report_metric[:conversations_count],
+      time_to_minutes(report_metric[:avg_first_response_time]),
+      time_to_minutes(report_metric[:avg_resolution_time])
+    ]
+  end
+
+  def time_to_minutes(time_in_seconds)
+    (time_in_seconds / 60).to_i
+  end
+end

app/helpers/report_helper.rb

@@ -17,30 +17,30 @@ module ReportHelper
   end
 
   def conversations_count
-    (get_grouped_values scope.conversations).count
+    (get_grouped_values scope.conversations.where(account_id: account.id)).count
   end
 
   def incoming_messages_count
-    (get_grouped_values scope.messages.incoming.unscope(:order)).count
+    (get_grouped_values scope.messages.where(account_id: account.id).incoming.unscope(:order)).count
   end
 
   def outgoing_messages_count
-    (get_grouped_values scope.messages.outgoing.unscope(:order)).count
+    (get_grouped_values scope.messages.where(account_id: account.id).outgoing.unscope(:order)).count
   end
 
   def resolutions_count
-    (get_grouped_values scope.conversations.resolved).count
+    (get_grouped_values scope.conversations.where(account_id: account.id).resolved).count
   end
 
   def avg_first_response_time
-    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response'))
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response', account_id: account.id))
     return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
 
     grouped_reporting_events.average(:value)
   end
 
   def avg_resolution_time
-    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved'))
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved', account_id: account.id))
     return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
 
     grouped_reporting_events.average(:value)
@@ -48,7 +48,7 @@ module ReportHelper
 
   def avg_resolution_time_summary
     reporting_events = scope.reporting_events
-                            .where(name: 'conversation_resolved', created_at: range)
+                            .where(name: 'conversation_resolved', account_id: account.id, created_at: range)
     avg_rt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
 
     return 0 if avg_rt.blank?
@@ -58,7 +58,7 @@ module ReportHelper
 
   def avg_first_response_time_summary
     reporting_events = scope.reporting_events
-                            .where(name: 'first_response', created_at: range)
+                            .where(name: 'first_response', account_id: account.id, created_at: range)
     avg_frt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
 
     return 0 if avg_frt.blank?

app/javascript/dashboard/api/assignableAgents.js

@@ -0,0 +1,16 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class AssignableAgents extends ApiClient {
+  constructor() {
+    super('assignable_agents', { accountScoped: true });
+  }
+
+  get(inboxIds) {
+    return axios.get(this.url, {
+      params: { inbox_ids: inboxIds },
+    });
+  }
+}
+
+export default new AssignableAgents();

app/javascript/dashboard/api/csatReports.js

@@ -18,6 +18,17 @@ class CSATReportsAPI extends ApiClient {
     });
   }
 
+  download({ from, to, user_ids } = {}) {
+    return axios.get(`${this.url}/download`, {
+      params: {
+        since: from,
+        until: to,
+        sort: '-created_at',
+        user_ids,
+      },
+    });
+  }
+
   getMetrics({ from, to, user_ids } = {}) {
     return axios.get(`${this.url}/metrics`, {
       params: { since: from, until: to, user_ids },

app/javascript/dashboard/api/dashboardApps.js

@@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class DashboardAppsAPI extends ApiClient {
+  constructor() {
+    super('dashboard_apps', { accountScoped: true });
+  }
+}
+
+export default new DashboardAppsAPI();

app/javascript/dashboard/api/inboxes.js

@@ -6,10 +6,6 @@ class Inboxes extends ApiClient {
     super('inboxes', { accountScoped: true });
   }
 
-  getAssignableAgents(inboxId) {
-    return axios.get(`${this.url}/${inboxId}/assignable_agents`);
-  }
-
   getCampaigns(inboxId) {
     return axios.get(`${this.url}/${inboxId}/campaigns`);
   }

app/javascript/dashboard/api/reports.js

@@ -53,27 +53,27 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getAgentReports(since, until) {
+  getAgentReports({ from: since, to: until, businessHours }) {
     return axios.get(`${this.url}/agents`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
     });
   }
 
-  getLabelReports(since, until) {
+  getLabelReports({ from: since, to: until, businessHours }) {
     return axios.get(`${this.url}/labels`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
     });
   }
 
-  getInboxReports(since, until) {
+  getInboxReports({ from: since, to: until, businessHours }) {
     return axios.get(`${this.url}/inboxes`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
     });
   }
 
-  getTeamReports(since, until) {
+  getTeamReports({ from: since, to: until, businessHours }) {
     return axios.get(`${this.url}/teams`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
     });
   }
 }

app/javascript/dashboard/api/specs/assignableAgents.spec.js

@@ -0,0 +1,18 @@
+import assignableAgentsAPI from '../assignableAgents';
+import describeWithAPIMock from './apiSpecHelper';
+
+describe('#AssignableAgentsAPI', () => {
+  describeWithAPIMock('API calls', context => {
+    it('#getAssignableAgents', () => {
+      assignableAgentsAPI.get([1]);
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/assignable_agents',
+        {
+          params: {
+            inbox_ids: [1],
+          },
+        }
+      );
+    });
+  });
+});

app/javascript/dashboard/api/specs/csatReports.spec.js

@@ -33,5 +33,23 @@ describe('#Reports API', () => {
         }
       );
     });
+    it('#download', () => {
+      csatReportsAPI.download({
+        from: 1622485800,
+        to: 1623695400,
+        user_ids: 1,
+      });
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/csat_survey_responses/download',
+        {
+          params: {
+            since: 1622485800,
+            until: 1623695400,
+            user_ids: 1,
+            sort: '-created_at',
+          },
+        }
+      );
+    });
   });
 });

app/javascript/dashboard/api/specs/dashboardApps.spec.js

@@ -0,0 +1,13 @@
+import dashboardAppsAPI from '../dashboardApps';
+import ApiClient from '../ApiClient';
+
+describe('#dashboardAppsAPI', () => {
+  it('creates correct instance', () => {
+    expect(dashboardAppsAPI).toBeInstanceOf(ApiClient);
+    expect(dashboardAppsAPI).toHaveProperty('get');
+    expect(dashboardAppsAPI).toHaveProperty('show');
+    expect(dashboardAppsAPI).toHaveProperty('create');
+    expect(dashboardAppsAPI).toHaveProperty('update');
+    expect(dashboardAppsAPI).toHaveProperty('delete');
+  });
+});

app/javascript/dashboard/api/specs/inboxes.spec.js

@@ -10,17 +10,9 @@ describe('#InboxesAPI', () => {
     expect(inboxesAPI).toHaveProperty('create');
     expect(inboxesAPI).toHaveProperty('update');
     expect(inboxesAPI).toHaveProperty('delete');
-    expect(inboxesAPI).toHaveProperty('getAssignableAgents');
     expect(inboxesAPI).toHaveProperty('getCampaigns');
   });
   describeWithAPIMock('API calls', context => {
-    it('#getAssignableAgents', () => {
-      inboxesAPI.getAssignableAgents(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/inboxes/1/assignable_agents'
-      );
-    });
-
     it('#getCampaigns', () => {
       inboxesAPI.getCampaigns(2);
       expect(context.axiosMock.get).toHaveBeenCalledWith(

app/javascript/dashboard/api/specs/reports.spec.js

@@ -47,20 +47,25 @@ describe('#Reports API', () => {
     });
 
     it('#getAgentReports', () => {
-      reportsAPI.getAgentReports(1621103400, 1621621800);
+      reportsAPI.getAgentReports({
+        from: 1621103400,
+        to: 1621621800,
+        businessHours: true,
+      });
       expect(context.axiosMock.get).toHaveBeenCalledWith(
         '/api/v2/reports/agents',
         {
           params: {
             since: 1621103400,
             until: 1621621800,
+            business_hours: true,
           },
         }
       );
     });
 
     it('#getLabelReports', () => {
-      reportsAPI.getLabelReports(1621103400, 1621621800);
+      reportsAPI.getLabelReports({ from: 1621103400, to: 1621621800 });
       expect(context.axiosMock.get).toHaveBeenCalledWith(
         '/api/v2/reports/labels',
         {
@@ -73,7 +78,7 @@ describe('#Reports API', () => {
     });
 
     it('#getInboxReports', () => {
-      reportsAPI.getInboxReports(1621103400, 1621621800);
+      reportsAPI.getInboxReports({ from: 1621103400, to: 1621621800 });
       expect(context.axiosMock.get).toHaveBeenCalledWith(
         '/api/v2/reports/inboxes',
         {
@@ -86,7 +91,7 @@ describe('#Reports API', () => {
     });
 
     it('#getTeamReports', () => {
-      reportsAPI.getTeamReports(1621103400, 1621621800);
+      reportsAPI.getTeamReports({ from: 1621103400, to: 1621621800 });
       expect(context.axiosMock.get).toHaveBeenCalledWith(
         '/api/v2/reports/teams',
         {

app/javascript/dashboard/components/ChatList.vue

@@ -235,11 +235,16 @@ export default {
       return {};
     },
     assigneeTabItems() {
-      return this.$t('CHAT_LIST.ASSIGNEE_TYPE_TABS').map(item => {
+      const ASSIGNEE_TYPE_TAB_KEYS = {
-        const count = this.conversationStats[item.COUNT_KEY] || 0;
+        me: 'mineCount',
+        unassigned: 'unAssignedCount',
+        all: 'allCount',
+      };
+      return Object.keys(ASSIGNEE_TYPE_TAB_KEYS).map(key => {
+        const count = this.conversationStats[ASSIGNEE_TYPE_TAB_KEYS[key]] || 0;
         return {
-          key: item.KEY,
+          key,
-          name: item.NAME,
+          name: this.$t(`CHAT_LIST.ASSIGNEE_TYPE_TABS.${key}`),
           count,
         };
       });

app/javascript/dashboard/components/widgets/DashboardApp/Frame.vue

@@ -0,0 +1,64 @@
+<template>
+  <div class="dashboard-app--container">
+    <div
+      v-for="(configItem, index) in config"
+      :key="index"
+      class="dashboard-app--list"
+    >
+      <iframe
+        v-if="configItem.type === 'frame' && configItem.url"
+        :id="`dashboard-app--frame-${index}`"
+        :src="configItem.url"
+        @load="() => onIframeLoad(index)"
+      />
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    config: {
+      type: Array,
+      default: () => [],
+    },
+    currentChat: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  computed: {
+    dashboardAppContext() {
+      return {
+        conversation: this.currentChat,
+        contact: this.$store.getters['contacts/getContact'](this.contactId),
+      };
+    },
+    contactId() {
+      return this.currentChat?.meta?.sender?.id;
+    },
+  },
+  methods: {
+    onIframeLoad(index) {
+      const frameElement = document.getElementById(
+        `dashboard-app--frame-${index}`
+      );
+      const eventData = { event: 'appContext', data: this.dashboardAppContext };
+      frameElement.contentWindow.postMessage(JSON.stringify(eventData), '*');
+    },
+  },
+};
+</script>
+
+<style scoped>
+.dashboard-app--container,
+.dashboard-app--list,
+.dashboard-app--list iframe {
+  height: 100%;
+  width: 100%;
+}
+
+.dashboard-app--list iframe {
+  border: 0;
+}
+</style>

app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue

@@ -6,7 +6,20 @@
       :is-contact-panel-open="isContactPanelOpen"
       @contact-panel-toggle="onToggleContactPanel"
     />
-    <div class="messages-and-sidebar">
+    <woot-tabs
+      v-if="dashboardApps.length && currentChat.id"
+      :index="activeIndex"
+      class="dashboard-app--tabs"
+      @change="onDashboardAppTabChange"
+    >
+      <woot-tabs-item
+        v-for="tab in dashboardAppTabs"
+        :key="tab.key"
+        :name="tab.name"
+        :show-badge="false"
+      />
+    </woot-tabs>
+    <div v-if="!activeIndex" class="messages-and-sidebar">
       <messages-view
         v-if="currentChat.id"
         :inbox-id="inboxId"
@@ -14,7 +27,6 @@
         @contact-panel-toggle="onToggleContactPanel"
       />
       <empty-state v-else />
-
       <div v-show="showContactPanel" class="conversation-sidebar-wrap">
         <contact-panel
           v-if="showContactPanel"
@@ -24,21 +36,29 @@
         />
       </div>
     </div>
+    <dashboard-app-frame
+      v-else
+      :key="currentChat.id"
+      :config="dashboardApps[activeIndex - 1].content"
+      :current-chat="currentChat"
+    />
   </div>
 </template>
 <script>
 import { mapGetters } from 'vuex';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel';
 import ConversationHeader from './ConversationHeader';
+import DashboardAppFrame from '../DashboardApp/Frame.vue';
 import EmptyState from './EmptyState';
 import MessagesView from './MessagesView';
 
 export default {
   components: {
-    EmptyState,
-    MessagesView,
     ContactPanel,
     ConversationHeader,
+    DashboardAppFrame,
+    EmptyState,
+    MessagesView,
   },
 
   props: {
@@ -52,8 +72,26 @@ export default {
       default: true,
     },
   },
+  data() {
+    return { activeIndex: 0 };
+  },
   computed: {
-    ...mapGetters({ currentChat: 'getSelectedChat' }),
+    ...mapGetters({
+      currentChat: 'getSelectedChat',
+      dashboardApps: 'dashboardApps/getRecords',
+    }),
+    dashboardAppTabs() {
+      return [
+        {
+          key: 'messages',
+          name: this.$t('CONVERSATION.DASHBOARD_APP_TAB_MESSAGES'),
+        },
+        ...this.dashboardApps.map(dashboardApp => ({
+          key: `dashboard-${dashboardApp.id}`,
+          name: dashboardApp.title,
+        })),
+      ];
+    },
     showContactPanel() {
       return this.isContactPanelOpen && this.currentChat.id;
     },
@@ -70,6 +108,7 @@ export default {
   },
   mounted() {
     this.fetchLabels();
+    this.$store.dispatch('dashboardApps/get');
   },
   methods: {
     fetchLabels() {
@@ -81,6 +120,9 @@ export default {
     onToggleContactPanel() {
       this.$emit('contact-panel-toggle');
     },
+    onDashboardAppTabChange(index) {
+      this.activeIndex = index;
+    },
   },
 };
 </script>
@@ -96,6 +138,11 @@ export default {
   background: var(--color-background-light);
 }
 
+.dashboard-app--tabs {
+  background: var(--white);
+  margin-top: -1px;
+}
+
 .messages-and-sidebar {
   display: flex;
   background: var(--color-background-light);

app/javascript/dashboard/components/widgets/conversation/bubble/File.vue

@@ -29,8 +29,11 @@ export default {
   },
   computed: {
     fileName() {
+      if (this.url) {
         const filename = this.url.substring(this.url.lastIndexOf('/') + 1);
-      return filename;
+        return filename || this.$t('CONVERSATION.UNKNOWN_FILE_TYPE');
+      }
+      return this.$t('CONVERSATION.UNKNOWN_FILE_TYPE');
     },
   },
   methods: {

app/javascript/dashboard/helper/downloadCsvFile.js

@@ -1,6 +0,0 @@
-export const downloadCsvFile = (fileName, fileContent) => {
-  const link = document.createElement('a');
-  link.download = fileName;
-  link.href = `data:text/csv;charset=utf-8,` + encodeURI(fileContent);
-  link.click();
-};

app/javascript/dashboard/helper/downloadHelper.js

@@ -0,0 +1,22 @@
+import fromUnixTime from 'date-fns/fromUnixTime';
+import format from 'date-fns/format';
+
+export const downloadCsvFile = (fileName, content) => {
+  const contentType = 'data:text/csv;charset=utf-8;';
+  const blob = new Blob([content], { type: contentType });
+  const url = URL.createObjectURL(blob);
+
+  const link = document.createElement('a');
+  link.setAttribute('download', fileName);
+  link.setAttribute('href', url);
+  link.click();
+  return link;
+};
+
+export const generateFileName = ({ type, to, businessHours = false }) => {
+  let name = `${type}-report-${format(fromUnixTime(to), 'dd-MM-yyyy')}`;
+  if (businessHours) {
+    name = `${name}-business-hours`;
+  }
+  return `${name}.csv`;
+};

app/javascript/dashboard/helper/scriptGenerator.js

@@ -1,25 +0,0 @@
-export const createMessengerScript = pageId => `
-<script>
-  window.fbAsyncInit = function() {
-    FB.init({
-      appId: "${window.chatwootConfig.fbAppId}",
-      xfbml: true,
-      version: "v4.0"
-    });
-  };
-  (function(d, s, id){
-      var js, fjs = d.getElementsByTagName(s)[0];
-      if (d.getElementById(id)) { return; }
-      js = d.createElement(s); js.id = id;
-      js.src = "//connect.facebook.net/en_US/sdk.js";
-      fjs.parentNode.insertBefore(js, fjs);
-  }(document, 'script', 'facebook-jssdk'));
-
-</script>
-<div class="fb-messengermessageus"
-  messenger_app_id="${window.chatwootConfig.fbAppId}"
-  page_id="${pageId}"
-  color="blue"
-  size="standard" >
-</div>
-`;

app/javascript/dashboard/helper/specs/downloadCsvFile.spec.js

@@ -1,21 +0,0 @@
-import { downloadCsvFile } from '../downloadCsvFile';
-
-const fileName = 'test.csv';
-const fileData = `Agent name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-Pranav,36,114,28411`;
-
-describe('#downloadCsvFile', () => {
-  it('should download the csv file', () => {
-    const link = {
-      click: jest.fn(),
-    };
-    jest.spyOn(document, 'createElement').mockImplementation(() => link);
-
-    downloadCsvFile(fileName, fileData);
-    expect(link.download).toEqual(fileName);
-    expect(link.href).toEqual(
-      `data:text/csv;charset=utf-8,${encodeURI(fileData)}`
-    );
-    expect(link.click).toHaveBeenCalledTimes(1);
-  });
-});

app/javascript/dashboard/helper/specs/downloadHelper.spec.js

@@ -0,0 +1,13 @@
+import { generateFileName } from '../downloadHelper';
+
+describe('#generateFileName', () => {
+  it('should generate the correct file name', () => {
+    expect(generateFileName({ type: 'csat', to: 1652812199 })).toEqual(
+      'csat-report-17-05-2022.csv'
+    );
+
+    expect(
+      generateFileName({ type: 'csat', to: 1652812199, businessHours: true })
+    ).toEqual('csat-report-17-05-2022-business-hours.csv');
+  });
+});

app/javascript/dashboard/i18n/locale/ar/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "البحث عن جهات الاتصال، المحادثات، قوالب الردود الجاهزة .."
     },
     "FILTER_ALL": "الكل",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "محادثاتي",
-        "NAME": "فتح",
+      "unassigned": "غير مسند",
-        "KEY": "openCount"
+      "all": "الكل"
     },
-      {
-        "NAME": "مغلقة",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "محادثاتي",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "غير مسند",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "الكل",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "فتح"

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "تم تحديث إعدادات الإسناد التلقائي بنجاح",
         "ERROR_MESSAGE": "تعذر تحديث لون صندوق الدردشة. الرجاء المحاولة مرة أخرى لاحقاً."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "مفعل",
-        "DISABLED": "معطّل"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "مفعل",
         "DISABLED": "معطّل"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "ضع هذا الكود داخل وسم الـ body في موقعك",
       "INBOX_AGENTS": "موظف الدعم",
       "INBOX_AGENTS_SUB_TEXT": "إضافة أو إزالة موظفين من قناة التواصل هذه",
+      "AGENT_ASSIGNMENT": "إسناد المحادثات",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "تحديث إعدادات إسناد المحادثات",
       "UPDATE": "تحديث",
       "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "تقارير CSAT",
     "NO_RECORDS": "لا توجد ردود متوفرة على الدراسة الاستقصائية CSAT.",
+    "DOWNLOAD": "تحميل تقرير رضاء خدمة العملاء",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "اختر الوكلاء"

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -151,7 +151,7 @@
   },
   "SIDEBAR": {
     "CURRENTLY_VIEWING_ACCOUNT": "مشاهدة حاليا:",
-    "SWITCH": "Switch",
+    "SWITCH": "تبديل",
     "CONVERSATIONS": "المحادثات",
     "ALL_CONVERSATIONS": "كل المحادثات",
     "MENTIONED_CONVERSATIONS": "الإشارات",

app/javascript/dashboard/i18n/locale/bg/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Търсене на хора, чатове, запазени отговори .."
     },
     "FILTER_ALL": "Всички",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Мой",
-        "NAME": "Отворен",
+      "unassigned": "Неназначен",
-        "KEY": "openCount"
+      "all": "Всички"
     },
-      {
-        "NAME": "Разрешен",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Мой",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Неназначен",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Всички",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Отворен"

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Агенти",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/ca/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Cerca persones, xats, respostes desades .."
     },
     "FILTER_ALL": "Totes",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Meves",
-        "NAME": "Obrir",
+      "unassigned": "Sense assignar",
-        "KEY": "openCount"
+      "all": "Totes"
     },
-      {
-        "NAME": "Resoltes",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Meves",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Sense assignar",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Totes",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Obrir"

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Assignació automàtica actualitzada correctament",
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el color del widget. Torneu-ho a provar més endavant."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Habilita",
-        "DISABLED": "Inhabilita"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Habilita",
         "DISABLED": "Inhabilita"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Col·loca aquest botó dins de l'etiqueta body",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Afegir o eliminar agents d'aquesta safata d'entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Actualitza",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/ca/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/cs/chatlist.json

@@ -7,38 +7,16 @@
       "404": "V této skupině nejsou žádné aktivní konverzace."
     },
     "TAB_HEADING": "Konverzace",
-    "MENTION_HEADING": "Mentions",
+    "MENTION_HEADING": "Zmínka",
     "SEARCH": {
       "INPUT": "Hledat lidi, chaty, Uložené odpovědi .."
     },
     "FILTER_ALL": "Vše",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Mine",
-        "NAME": "Otevřít",
+      "unassigned": "Nepřiřazeno",
-        "KEY": "openCount"
+      "all": "Vše"
     },
-      {
-        "NAME": "Vyřešeno",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Důl",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Nepřiřazeno",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Vše",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Otevřít"
@@ -76,12 +54,12 @@
     "RECEIVED_VIA_EMAIL": "Obdrženo e-mailem",
     "VIEW_TWEET_IN_TWITTER": "Zobrazit tweet na Twitteru",
     "REPLY_TO_TWEET": "Odpovědět na tento tweet",
-    "LINK_TO_STORY": "Go to instagram story",
+    "LINK_TO_STORY": "Přejít na instagram příběh",
     "SENT": "Sent successfully",
     "NO_MESSAGES": "Žádné zprávy",
     "NO_CONTENT": "Žádný obsah k dispozici",
     "HIDE_QUOTED_TEXT": "Hide Quoted Text",
     "SHOW_QUOTED_TEXT": "Show Quoted Text",
-    "MESSAGE_READ": "Read"
+    "MESSAGE_READ": "Přečteno"
   }
 }

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -1,7 +1,7 @@
 {
   "CONVERSATION": {
     "404": "Vyberte prosím konverzaci z levého panelu",
-    "UNVERIFIED_SESSION": "The identity of this user is not verified",
+    "UNVERIFIED_SESSION": "Identita tohoto uživatele není ověřena",
     "NO_MESSAGE_1": "Ale ne! Vypadá to, že ve vaší schránce nejsou žádné zprávy od zákazníků.",
     "NO_MESSAGE_2": " pro odeslání zprávy na vaši stránku!",
     "NO_INBOX_1": "Hola! Zdá se, že jste ještě nepřidali žádné schránky.",
@@ -22,17 +22,17 @@
     "LOADING_CONVERSATIONS": "Načítání konverzací",
     "CANNOT_REPLY": "Nemůžete odpovědět z důvodu",
     "24_HOURS_WINDOW": "24 hodinové omezení okna",
-    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
+    "NOT_ASSIGNED_TO_YOU": "Tato konverzace vám není přiřazena. Chcete si přiřadit tuto konverzaci?",
     "ASSIGN_TO_ME": "Přiřadit mi",
-    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
+    "TWILIO_WHATSAPP_CAN_REPLY": "Na tuto konverzaci můžete odpovědět pouze pomocí šablony zprávy z důvodu",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hodinové omezení okna",
-    "SELECT_A_TWEET_TO_REPLY": "Please select a tweet to reply to.",
+    "SELECT_A_TWEET_TO_REPLY": "Vyberte prosím tweet, na který chcete odpovědět.",
     "REPLYING_TO": "Odpovídáte uživateli:",
     "REMOVE_SELECTION": "Odstranit výběr",
     "DOWNLOAD": "Stáhnout",
     "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
     "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
-    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
+    "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
     "NO_RESPONSE": "Bez odpovědi",
     "RATING_TITLE": "Hodnocení",
     "FEEDBACK_TITLE": "Zpětná vazba",
@@ -43,12 +43,12 @@
       "OPEN": "Více",
       "CLOSE": "Zavřít",
       "DETAILS": "Podrobnosti",
-      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
-      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi"
     },
     "RESOLVE_DROPDOWN": {
-      "MARK_PENDING": "Mark as pending",
+      "MARK_PENDING": "Označit jako nevyřízené",
       "SNOOZE": {
         "TITLE": "Odložit do",
         "NEXT_REPLY": "Další odpověď",
@@ -57,13 +57,13 @@
       }
     },
     "FOOTER": {
-      "MESSAGE_SIGN_TOOLTIP": "Message signature",
+      "MESSAGE_SIGN_TOOLTIP": "Podpis zprávy",
-      "ENABLE_SIGN_TOOLTIP": "Enable signature",
+      "ENABLE_SIGN_TOOLTIP": "Povolit podpis",
-      "DISABLE_SIGN_TOOLTIP": "Disable signature",
+      "DISABLE_SIGN_TOOLTIP": "Zakázat podpis",
       "MSG_INPUT": "Shift + zadejte pro nový řádek. Začněte '/' pro výběr zrušené odpovědi.",
       "PRIVATE_MSG_INPUT": "Shift + zadejte pro nový řádek. Toto bude viditelné pouze pro agenty",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
-      "CLICK_HERE": "Click here to update"
+      "CLICK_HERE": "Klikněte zde pro aktualizaci"
     },
     "REPLYBOX": {
       "REPLY": "Odpověď",
@@ -74,13 +74,13 @@
       "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",
       "TIP_EMOJI_ICON": "Zobrazit výběr emoji",
       "TIP_ATTACH_ICON": "Přiložit soubory",
-      "TIP_AUDIORECORDER_ICON": "Record audio",
+      "TIP_AUDIORECORDER_ICON": "Nahrát zvuk",
-      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
+      "TIP_AUDIORECORDER_PERMISSION": "Povolit přístup ke zvuku",
-      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "TIP_AUDIORECORDER_ERROR": "Zvuk se nepodařilo otevřít",
-      "ENTER_TO_SEND": "Enter to send",
+      "ENTER_TO_SEND": "Enterem odeslat",
-      "DRAG_DROP": "Drag and drop here to attach",
+      "DRAG_DROP": "Přetažením sem připojíte",
-      "START_AUDIO_RECORDING": "Start audio recording",
+      "START_AUDIO_RECORDING": "Spustit nahrávání zvuku",
-      "STOP_AUDIO_RECORDING": "Stop audio recording",
+      "STOP_AUDIO_RECORDING": "Zastavit nahrávání zvuku",
       "": "",
       "EMAIL_HEAD": {
         "ADD_BCC": "Přidat bcc",
@@ -101,11 +101,11 @@
     "CHANGE_AGENT": "Konverzace pověřená osoba změněna",
     "CHANGE_TEAM": "Tým konverzace se změnil",
     "FILE_SIZE_LIMIT": "Soubor překračuje limit {MAXIMUM_FILE_UPLOAD_SIZE} přílohy",
-    "MESSAGE_ERROR": "Unable to send this message, please try again later",
+    "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
     "SENT_BY": "Odeslal:",
     "BOT": "Bot",
-    "SEND_FAILED": "Couldn't send message! Try again",
+    "SEND_FAILED": "Odeslání zprávy se nezdařilo! Zkuste to znovu",
-    "TRY_AGAIN": "retry",
+    "TRY_AGAIN": "opakovat",
     "ASSIGNMENT": {
       "SELECT_AGENT": "Vybrat agenta",
       "REMOVE": "Odebrat",
@@ -165,37 +165,37 @@
       "PLACEHOLDER": "Nic"
     },
     "ACCORDION": {
-      "CONTACT_DETAILS": "Contact Details",
+      "CONTACT_DETAILS": "Podrobnosti kontaktu",
-      "CONVERSATION_ACTIONS": "Conversation Actions",
+      "CONVERSATION_ACTIONS": "Akce konverzace",
-      "CONVERSATION_LABELS": "Conversation Labels",
+      "CONVERSATION_LABELS": "Štítky konverzace",
-      "CONVERSATION_INFO": "Conversation Information",
+      "CONVERSATION_INFO": "Informace o konverzaci",
-      "CONTACT_ATTRIBUTES": "Contact Attributes",
+      "CONTACT_ATTRIBUTES": "Atributy kontaktu",
       "PREVIOUS_CONVERSATION": "Předchozí konverzace"
     }
   },
   "CONVERSATION_CUSTOM_ATTRIBUTES": {
-    "ADD_BUTTON_TEXT": "Create attribute",
+    "ADD_BUTTON_TEXT": "Vytvořit atribut",
     "UPDATE": {
-      "SUCCESS": "Attribute updated successfully",
+      "SUCCESS": "Atribut byl úspěšně aktualizován",
-      "ERROR": "Unable to update attribute. Please try again later"
+      "ERROR": "Atribut nelze aktualizovat. Zkuste to prosím později"
     },
     "ADD": {
-      "TITLE": "Add",
+      "TITLE": "Přidat",
-      "SUCCESS": "Attribute added successfully",
+      "SUCCESS": "Atribut byl úspěšně přidán",
-      "ERROR": "Unable to add attribute. Please try again later"
+      "ERROR": "Nelze přidat atribut. Zkuste to prosím později"
     },
     "DELETE": {
-      "SUCCESS": "Attribute deleted successfully",
+      "SUCCESS": "Atribut byl úspěšně odstraněn",
-      "ERROR": "Unable to delete attribute. Please try again later"
+      "ERROR": "Atribut nelze odstranit. Zkuste to prosím později"
     },
     "ATTRIBUTE_SELECT": {
-      "TITLE": "Add attributes",
+      "TITLE": "Přidat atributy",
-      "PLACEHOLDER": "Search attributes",
+      "PLACEHOLDER": "Hledat atributy",
-      "NO_RESULT": "No attributes found"
+      "NO_RESULT": "Nebyly nalezeny žádné atributy"
     }
   },
   "EMAIL_HEADER": {
-    "FROM": "From",
+    "FROM": "Od",
     "TO": "Komu",
     "BCC": "Bcc",
     "CC": "Cc",

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatické přiřazení bylo úspěšně aktualizováno",
         "ERROR_MESSAGE": "Nelze aktualizovat barvu widgetu. Opakujte akci později."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Povoleno",
-        "DISABLED": "Zakázáno"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Povoleno",
         "DISABLED": "Zakázáno"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Umístěte toto tlačítko dovnitř vašeho tělesného štítku",
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Přidat nebo odebrat agenty z této složky doručené pošty",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Aktualizovat",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/cs/report.json

@@ -53,7 +53,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -61,56 +61,56 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     },
     "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
     "GROUP_BY_DAY_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       }
     ],
     "GROUP_BY_WEEK_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       },
       {
         "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
       }
     ],
     "GROUP_BY_MONTH_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       },
       {
         "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
       },
       {
         "id": 3,
-        "groupBy": "Month"
+        "groupBy": "Měsíc"
       }
     ],
     "GROUP_BY_YEAR_OPTIONS": [
       {
         "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
       },
       {
         "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
       },
       {
         "id": 3,
-        "groupBy": "Month"
+        "groupBy": "Měsíc"
       },
       {
         "id": 4,
-        "groupBy": "Year"
+        "groupBy": "Rok"
       }
     ],
     "BUSINESS_HOURS": "Pracovní doba"
@@ -170,7 +170,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -178,7 +178,7 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
@@ -237,7 +237,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -245,7 +245,7 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
@@ -304,7 +304,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -312,7 +312,7 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
@@ -371,7 +371,7 @@
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
       },
       {
         "id": 5,
@@ -379,13 +379,14 @@
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
       "PLACEHOLDER": "Select date range"
     }
   },
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/cs/setNewPassword.json

@@ -16,7 +16,7 @@
       "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
     },
     "CAPTCHA": {
-      "ERROR": "Verification expired. Please solve captcha again."
+      "ERROR": "Ověření vypršelo. Vyřešte captchu znovu."
     },
     "SUBMIT": "Odeslat"
   }

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -154,7 +154,7 @@
     "SWITCH": "Switch",
     "CONVERSATIONS": "Konverzace",
     "ALL_CONVERSATIONS": "All Conversations",
-    "MENTIONED_CONVERSATIONS": "Mentions",
+    "MENTIONED_CONVERSATIONS": "Zmínka",
     "REPORTS": "Zprávy",
     "SETTINGS": "Nastavení",
     "CONTACTS": "Kontakty",

app/javascript/dashboard/i18n/locale/da/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Søg efter Mennesker, Chats, Gemte svar .."
     },
     "FILTER_ALL": "Alle",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Mine",
-        "NAME": "Åbn",
+      "unassigned": "Ikke Tildelt",
-        "KEY": "openCount"
+      "all": "Alle"
     },
-      {
-        "NAME": "Løst",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Ikke Tildelt",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Alle",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Åbn"

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatisk tildeling opdateret",
         "ERROR_MESSAGE": "Kunne ikke opdatere widget farve. Prøv igen senere."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiveret",
-        "DISABLED": "Deaktiveret"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiveret",
         "DISABLED": "Deaktiveret"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Placer denne knap inde i din body tag",
       "INBOX_AGENTS": "Agenter",
       "INBOX_AGENTS_SUB_TEXT": "Tilføj eller fjern agenter fra denne indbakke",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Opdater",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/da/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/de/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Suche nach Personen, Chats, gespeicherten Antworten .."
     },
     "FILTER_ALL": "Alle",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Meine",
-        "NAME": "Offen",
+      "unassigned": "Nicht zugewiesen",
-        "KEY": "openCount"
+      "all": "Alle"
     },
-      {
-        "NAME": "Gelöst",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Meine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Nicht zugewiesen",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Alle",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Öffnen"

app/javascript/dashboard/i18n/locale/de/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatische Zuordnung erfolgreich aktualisiert",
         "ERROR_MESSAGE": "Widget-Farbe konnte nicht aktualisiert werden. Bitte versuchen Sie es später noch einmal."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiviert",
-        "DISABLED": "Deaktiviert"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiviert",
         "DISABLED": "Deaktiviert"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Platzieren Sie diese Schaltfläche in Ihrem Body-Tag",
       "INBOX_AGENTS": "Agenten",
       "INBOX_AGENTS_SUB_TEXT": "Hinzufügen oder Entfernen von Agenten zu diesem Posteingang",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Aktualisieren",
       "ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "E-Mail-Sammelbox für neue Konversation aktivieren oder deaktivieren",

app/javascript/dashboard/i18n/locale/de/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT-Berichte",
     "NO_RECORDS": "Es sind keine Antworten zu CSAT Umfragen verfügbar.",
+    "DOWNLOAD": "CSAT-Berichte herunterladen",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Agenten wählen"
@@ -420,7 +421,7 @@
     "ACCOUNT_CONVERSATIONS": {
       "HEADER": "Offene Konversationen",
       "LOADING_MESSAGE": "Konversationsdaten werden geladen...",
-      "OPEN": "Offen",
+      "OPEN": "Öffnen",
       "UNATTENDED": "Unbeaufsichtigt",
       "UNASSIGNED": "Nicht zugewiesen"
     },

app/javascript/dashboard/i18n/locale/el/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Αναζήτηση Ανθρώπων, συνομιλιών, αποθηκευμένων απαντήσεων .."
     },
     "FILTER_ALL": "Όλες",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Δικές μου",
-        "NAME": "Ανοιχτές",
+      "unassigned": "Χωρίς Αντιστοίχιση",
-        "KEY": "openCount"
+      "all": "Όλες"
     },
-      {
-        "NAME": "Επιλύθηκαν",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Δικές μου",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Χωρίς Αντιστοίχιση",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Όλες",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Ανοιχτές"

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Η αυτόματη αντιστοίχιση ενημερώθηκε επιτυχώς",
         "ERROR_MESSAGE": "Δεν μπορεί να ενημερωθεί το χρώμα του widget. Παρακαλώ προσπαθήστε αργότερα."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Ενεργό",
-        "DISABLED": "Ανενεργό"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ενεργό",
         "DISABLED": "Ανενεργό"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Τοποθετήσετε αυτόν τον κώδικα μέσα στο body tag της ιστοσελίδας σας",
       "INBOX_AGENTS": "Πράκτορες",
       "INBOX_AGENTS_SUB_TEXT": "Προσθέστε ή αφαιρέστε πράκτορες σε αυτό το κιβώτιο",
+      "AGENT_ASSIGNMENT": "Ανάθεση Συνομιλίας",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Ενημέρωση ρυθμίσεων ανάθεσης συνομιλίας",
       "UPDATE": "Ενημέρωση",
       "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",

app/javascript/dashboard/i18n/locale/el/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Αναφορές CSAT",
     "NO_RECORDS": "Δεν υπάρχουν διαθέσιμες απαντήσεις ερευνών CSAT.",
+    "DOWNLOAD": "Λήψη αναφορών CSAT",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Επιλέξτε Πράκτορες"

app/javascript/dashboard/i18n/locale/en/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Search for People, Chats, Saved Replies .."
     },
     "FILTER_ALL": "All",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Mine",
-        "NAME": "Open",
+      "unassigned": "Unassigned",
-        "KEY": "openCount"
+      "all": "All"
     },
-      {
-        "NAME": "Resolved",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Unassigned",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "All",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Open"

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -1,6 +1,7 @@
 {
   "CONVERSATION": {
     "404": "Please select a conversation from left pane",
+    "DASHBOARD_APP_TAB_MESSAGES": "Messages",
     "UNVERIFIED_SESSION": "The identity of this user is not verified",
     "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
     "NO_MESSAGE_2": " to send a message to your page!",
@@ -30,6 +31,7 @@
     "REPLYING_TO": "You are replying to:",
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
+    "UNKNOWN_FILE_TYPE": "Unknown File",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/en/report.json

@@ -354,6 +354,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -21,7 +21,7 @@
       },
       "MESSAGE_SIGNATURE_SECTION": {
         "TITLE": "Personal message signature",
-        "NOTE": "Create a personal message signature that would be added to all the messages you send from the platform. Use the rich content editor to create a highly personalised signature.",
+        "NOTE": "Create a personal message signature that would be added to all the messages you send from your email inbox. Use the rich content editor to create a highly personalised signature.",
         "BTN_TEXT": "Save message signature",
         "API_ERROR": "Couldn't save signature! Try again",
         "API_SUCCESS": "Signature saved successfully"

app/javascript/dashboard/i18n/locale/es/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Búsqueda de Personas, Chats, Respuestas Salvadas .."
     },
     "FILTER_ALL": "Todos",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Mías",
-        "NAME": "Abrir",
+      "unassigned": "Sin asignar",
-        "KEY": "openCount"
+      "all": "Todos"
     },
-      {
-        "NAME": "Resuelto",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mías",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Unassigned",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Todos",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Abrir"

app/javascript/dashboard/i18n/locale/es/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto-asignación actualizada correctamente",
         "ERROR_MESSAGE": "No se pudo actualizar el color del widget. Inténtalo de nuevo más tarde."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activado",
-        "DISABLED": "Deshabilitado"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activado",
         "DISABLED": "Deshabilitado"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Coloca este botón dentro de tu etiqueta cuerpo",
       "INBOX_AGENTS": "Agentes",
       "INBOX_AGENTS_SUB_TEXT": "Añadir o quitar agentes de esta bandeja de entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Actualizar",
       "ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico",

app/javascript/dashboard/i18n/locale/es/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Reporte de encuestas de satisfacción",
     "NO_RECORDS": "No hay respuestas de encuestas de satisfacción disponibles.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Elegir agentes"

app/javascript/dashboard/i18n/locale/fa/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "پیدا کردن افراد، گفتگوها و پاسخ‌های از پیش نوشته شده..."
     },
     "FILTER_ALL": "همه",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "من",
-        "NAME": "باز",
+      "unassigned": "تخصیص داده نشده",
-        "KEY": "openCount"
+      "all": "همه"
     },
-      {
-        "NAME": "حل شده",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "من",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "تخصیص داده نشده",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "همه",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "باز"

app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "واگذاری خودکار گفتگو به ایجنت ها تنظیم شد",
         "ERROR_MESSAGE": "در حال حاضر امکان تغییر رنگ ویجت امکان‌پذیر نیست. لطفا بعدا امتحان کنید."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "فعال",
-        "DISABLED": "غیرفعال"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "فعال",
         "DISABLED": "غیرفعال"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "این دکمه را در تگ body قرار دهید",
       "INBOX_AGENTS": "ایجنت ها",
       "INBOX_AGENTS_SUB_TEXT": "اضافه کردن یا حذف کردن دسترسی ایجنت به صندوق ورودی",
+      "AGENT_ASSIGNMENT": "واگذاری مکالمه",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "تنظیمات واگذاری مکالمه را به روز کنید",
       "UPDATE": "اعمال شود",
       "ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",

app/javascript/dashboard/i18n/locale/fa/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "گزارشات رضایت مشتری",
     "NO_RECORDS": "هیچ پاسخ برای نظرسنجی رضایت مشتری در دسترس نیست.",
+    "DOWNLOAD": "دانلود گزارش CSAT",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "ایجنت را انتخاب کنید"

app/javascript/dashboard/i18n/locale/fi/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Etsi ihmisiä, keskusteluita, tallennettuja vastauksia..."
     },
     "FILTER_ALL": "Kaikki",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Minun",
-        "NAME": "Avaa",
+      "unassigned": "Osoittamaton",
-        "KEY": "openCount"
+      "all": "Kaikki"
     },
-      {
-        "NAME": "Ratkaistu",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Minun",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Osoittamaton",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Kaikki",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Avaa"

app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automaattinen delegointi päivitetty onnistuneesti",
         "ERROR_MESSAGE": "Widgetin väriä ei voitu päivittää. Yritä myöhemmin uudelleen."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Käytössä",
-        "DISABLED": "Pois käytöstä"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Käytössä",
         "DISABLED": "Pois käytöstä"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Aseta tämä painike body-tagiisi",
       "INBOX_AGENTS": "Edustajat",
       "INBOX_AGENTS_SUB_TEXT": "Lisää tai poista edustajia tästä saapuneet-kansiosta",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Päivitä",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/fi/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/fr/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Rechercher des personnes, des conversations, des réponses standardisées ..."
     },
     "FILTER_ALL": "Tous",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Les miens",
-        "NAME": "Ouvert",
+      "unassigned": "Non assigné",
-        "KEY": "openCount"
+      "all": "Tous"
     },
-      {
-        "NAME": "Résolu",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Les miens",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Non assigné",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Tous",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Ouvert"

app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Affectation automatique mise à jour avec succès",
         "ERROR_MESSAGE": "Impossible de mettre à jour la couleur du widget. Veuillez réessayer plus tard."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activé",
-        "DISABLED": "Désactivé"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activé",
         "DISABLED": "Désactivé"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Placez ce code avant la fermeture de votre balise body",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Ajouter ou supprimer des agents de cette boîte de réception",
+      "AGENT_ASSIGNMENT": "Konversationsauftrag",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Aktualisieren Sie die Konversationszuweisungseinstellungen",
       "UPDATE": "Mettre à jour",
       "ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations",

app/javascript/dashboard/i18n/locale/fr/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Rapports CSAT",
     "NO_RECORDS": "Il n'y a aucune réponse à l'enquête CSAT disponible.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choisissez des agents"

app/javascript/dashboard/i18n/locale/he/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "חפש אנשים, צ'אטים, תגובות שמורות .."
     },
     "FILTER_ALL": "הכל",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "שלי",
-        "NAME": "פתח",
+      "unassigned": "לא הוקצתה",
-        "KEY": "openCount"
+      "all": "הכל"
     },
-      {
-        "NAME": "נפתרה",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "שלי",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "לא הוקצתה",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "הכל",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "פתח"

app/javascript/dashboard/i18n/locale/he/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "ההקצאה האוטומטית עודכנה בהצלחה",
         "ERROR_MESSAGE": "לא ניתן היה לעדכן את צבע הווידג'ט. בבקשה נסה שוב מאוחר יותר."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "מופעל",
-        "DISABLED": "כבוי"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "מופעל",
         "DISABLED": "כבוי"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "מקם את הכפתור הזה בתוך תג הגוף שלך",
       "INBOX_AGENTS": "סוכנים",
       "INBOX_AGENTS_SUB_TEXT": "הוסף או הסר נציגים מתיבת הדואר הנכנס הזו",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "עדכן",
       "ENABLE_EMAIL_COLLECT_BOX": "אפשר תיבת איסוף דוא\"ל",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "הפעל או השבת את תיבת איסוף הדוא\"ל בשיחה חדשה",

app/javascript/dashboard/i18n/locale/he/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/hi/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Search for People, Chats, Saved Replies .."
     },
     "FILTER_ALL": "All",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Mine",
-        "NAME": "Open",
+      "unassigned": "Unassigned",
-        "KEY": "openCount"
+      "all": "All"
     },
-      {
-        "NAME": "Resolved",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Unassigned",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "All",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Open"

app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/hi/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/hu/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Keresés: emberek, beszélgetése, mentett válaszok .."
     },
     "FILTER_ALL": "Mind",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Enyém",
-        "NAME": "Megnyitás",
+      "unassigned": "Gazdátlan",
-        "KEY": "openCount"
+      "all": "Mind"
     },
-      {
-        "NAME": "Megoldva",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Enyém",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Gazdátlan",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Mind",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Megnyitás"

app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatikus hozzárendelés sikeresen frissítve",
         "ERROR_MESSAGE": "Nem sikerült a widget szín változtatása. Kérjük próbáld később."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Engedélyezve",
-        "DISABLED": "Letiltva"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Engedélyezve",
         "DISABLED": "Letiltva"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Ezt a gombot a body tag-en belül helyezd el",
       "INBOX_AGENTS": "Ügynökök",
       "INBOX_AGENTS_SUB_TEXT": "Ügynökök hosszáadása vagy eltávolítása az inboxból",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Frissítés",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",

app/javascript/dashboard/i18n/locale/hu/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "CSAT Reports",
     "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/id/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Telusuri Orang, Obrolan, Balasan Tersimpan.."
     },
     "FILTER_ALL": "Semua",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Milikku",
-        "NAME": "Terbuka",
+      "unassigned": "Belum ditugaskan",
-        "KEY": "openCount"
+      "all": "Semua"
     },
-      {
-        "NAME": "Terselesaikan",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Milikku",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Belum ditugaskan",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Semua",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Terbuka"

app/javascript/dashboard/i18n/locale/id/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Penugasan otomatis berhasil diperbarui",
         "ERROR_MESSAGE": "Tidak dapat memperbarui warna widget. Silakan coba lagi nanti."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Diaktifkan",
-        "DISABLED": "Nonaktif"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Diaktifkan",
         "DISABLED": "Nonaktif"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Tempatkan tombol ini di dalam tag <body> Anda",
       "INBOX_AGENTS": "Agen",
       "INBOX_AGENTS_SUB_TEXT": "Tambahkan atau hapus agen dari kotak masuk ini",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Perbarui",
       "ENABLE_EMAIL_COLLECT_BOX": "Aktifkan kotak pengumpulan email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktifkan atau nonaktifkan kotak pengumpulan email pada percakpaan baru",

app/javascript/dashboard/i18n/locale/id/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Laporan CSAT",
     "NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
+    "DOWNLOAD": "Download CSAT Reports",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Choose Agents"

app/javascript/dashboard/i18n/locale/it/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "Cerca persone, Chat, risposte salvate .."
     },
     "FILTER_ALL": "Tutti",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "Mie",
-        "NAME": "Aperte",
+      "unassigned": "Non assegnato",
-        "KEY": "contaaperture"
+      "all": "Tutti"
     },
-      {
-        "NAME": "Risolti",
-        "KEY": "Conteggio"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mie",
-        "KEY": "Io",
-        "COUNT_KEY": "contaMinore"
-      },
-      {
-        "NAME": "Non assegnato",
-        "KEY": "non assegnato",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Tutti",
-        "KEY": "Tutti",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "Aperte"

app/javascript/dashboard/i18n/locale/it/inboxMgmt.json

@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Assegnazione automatica aggiornata correttamente",
         "ERROR_MESSAGE": "Impossibile aggiornare il colore del widget. Riprova più tardi."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Abilitato",
-        "DISABLED": "Disabilitato"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Abilitato",
         "DISABLED": "Disabilitato"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Posiziona questo pulsante all'interno del tuo tag body",
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Aggiungi o rimuovi agenti da questa casella",
+      "AGENT_ASSIGNMENT": "Assegnazione conversazione",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Aggiorna le impostazioni di assegnazione della conversazione",
       "UPDATE": "Aggiorna",
       "ENABLE_EMAIL_COLLECT_BOX": "Abilita casella di raccolta email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Abilita o disabilita la casella di raccolta email nella nuova conversazione",

app/javascript/dashboard/i18n/locale/it/report.json

@@ -386,6 +386,7 @@
   "CSAT_REPORTS": {
     "HEADER": "Rapporti CSAT",
     "NO_RECORDS": "Non ci sono risposte al sondaggio CSAT disponibili.",
+    "DOWNLOAD": "Scarica report CSAT",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Scegli agenti"
@@ -420,7 +421,7 @@
     "ACCOUNT_CONVERSATIONS": {
       "HEADER": "Conversazioni aperte",
       "LOADING_MESSAGE": "Caricamento metriche conversazioni...",
-      "OPEN": "Aperte",
+      "OPEN": "Apri",
       "UNATTENDED": "Non partecipate",
       "UNASSIGNED": "Non assegnato"
     },

app/javascript/dashboard/i18n/locale/it/settings.json

@@ -151,7 +151,7 @@
   },
   "SIDEBAR": {
     "CURRENTLY_VIEWING_ACCOUNT": "Visualizzazione attuale:",
-    "SWITCH": "Switch",
+    "SWITCH": "Scambia",
     "CONVERSATIONS": "Conversazioni",
     "ALL_CONVERSATIONS": "Tutte le conversazioni",
     "MENTIONED_CONVERSATIONS": "Menzioni",

app/javascript/dashboard/i18n/locale/ja/advancedFilters.json

@@ -1,28 +1,28 @@
 {
   "FILTER": {
     "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "SUBTITLE": "会話のフィルターを行うには、適用したいフィルターを選択して「フィルターを適用」を押してください。",
-    "ADD_NEW_FILTER": "Add Filter",
+    "ADD_NEW_FILTER": "フィルターを追加",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "FILTER_DELETE_ERROR": "保存するには少なくとも一つのフィルター選択が必要です。",
-    "SUBMIT_BUTTON_LABEL": "Apply filters",
+    "SUBMIT_BUTTON_LABEL": "フィルターを適用",
     "CANCEL_BUTTON_LABEL": "キャンセル",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
+    "CLEAR_BUTTON_LABEL": "フィルターをクリア",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "EMPTY_VALUE_ERROR": "値は必須です",
-    "TOOLTIP_LABEL": "Filter conversations",
+    "TOOLTIP_LABEL": "会話をフィルターする",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
       "OR": "OR"
     },
     "OPERATOR_LABELS": {
-      "equal_to": "Equal to",
+      "equal_to": "等しい",
-      "not_equal_to": "Not equal to",
+      "not_equal_to": "等しくない",
-      "contains": "Contains",
+      "contains": "含む",
-      "does_not_contain": "Does not contain",
+      "does_not_contain": "含まない",
-      "is_present": "Is present",
+      "is_present": "存在する",
-      "is_not_present": "Is not present",
+      "is_not_present": "存在しない",
-      "is_greater_than": "Is greater than",
+      "is_greater_than": "より大きい",
-      "is_less_than": "Is lesser than",
+      "is_less_than": "より小さい",
-      "days_before": "Is x days before"
+      "days_before": "x日前"
     },
     "ATTRIBUTE_LABELS": {
       "TRUE": "True",
@@ -30,16 +30,16 @@
     },
     "ATTRIBUTES": {
       "STATUS": "状況",
-      "ASSIGNEE_NAME": "Assignee Name",
+      "ASSIGNEE_NAME": "担当者名",
       "INBOX_NAME": "受信トレイ名",
-      "TEAM_NAME": "Team Name",
+      "TEAM_NAME": "チーム名",
       "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "CAMPAIGN_NAME": "キャンペーンの名前",
       "LABELS": "ラベル",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "ブラウザの言語",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "国名",
-      "REFERER_LINK": "Referer link",
+      "REFERER_LINK": "参照者のリンク",
-      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "CUSTOM_ATTRIBUTE_LIST": "リスト",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
@@ -58,11 +58,11 @@
         "LABEL": "Name this filter",
         "PLACEHOLDER": "Enter a name for this filter",
         "ERROR_MESSAGE": "Name is required",
-        "SAVE_BUTTON": "Save filter",
+        "SAVE_BUTTON": "フィルターの保存",
         "CANCEL_BUTTON": "キャンセル",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
+          "SUCCESS_MESSAGE": "フォルダが正常に作成されました",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "ERROR_MESSAGE": "フォルダの作成中にエラーが発生しました"
         },
         "API_SEGMENTS": {
           "SUCCESS_MESSAGE": "Segment created successfully",

app/javascript/dashboard/i18n/locale/ja/chatlist.json

@@ -12,33 +12,11 @@
       "INPUT": "人物、チャット、保存された返信を検索する"
     },
     "FILTER_ALL": "すべて",
-    "STATUS_TABS": [
+    "ASSIGNEE_TYPE_TABS": {
-      {
+      "me": "自分",
-        "NAME": "開く",
+      "unassigned": "未割当",
-        "KEY": "openCount"
+      "all": "すべて"
     },
-      {
-        "NAME": "解決済み",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "自分",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "未割当",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "すべて",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
         "TEXT": "開く"

app/javascript/dashboard/i18n/locale/ja/contact.json

@@ -186,7 +186,7 @@
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "FILTER_CONTACTS": "Filter",
-    "FILTER_CONTACTS_SAVE": "Save filter",
+    "FILTER_CONTACTS_SAVE": "フィルターの保存",
     "FILTER_CONTACTS_DELETE": "Delete filter",
     "LIST": {
       "LOADING_MESSAGE": "Loading contacts...",

app/javascript/dashboard/i18n/locale/ja/contactFilters.json

@@ -2,28 +2,28 @@
     "CONTACTS_FILTER": {
         "TITLE": "Filter Contacts",
         "SUBTITLE": "Add filters below and hit 'Submit' to filter contacts.",
-        "ADD_NEW_FILTER": "Add Filter",
+        "ADD_NEW_FILTER": "フィルターを追加",
         "CLEAR_ALL_FILTERS": "Clear All Filters",
-        "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+        "FILTER_DELETE_ERROR": "保存するには少なくとも一つのフィルター選択が必要です。",
         "SUBMIT_BUTTON_LABEL": "送信",
         "CANCEL_BUTTON_LABEL": "キャンセル",
-        "CLEAR_BUTTON_LABEL": "Clear Filters",
+        "CLEAR_BUTTON_LABEL": "フィルターをクリア",
-        "EMPTY_VALUE_ERROR": "Value is required",
+        "EMPTY_VALUE_ERROR": "値は必須です",
         "TOOLTIP_LABEL": "Filter contacts",
         "QUERY_DROPDOWN_LABELS": {
             "AND": "AND",
             "OR": "OR"
         },
         "OPERATOR_LABELS": {
-            "equal_to": "Equal to",
+            "equal_to": "等しい",
-            "not_equal_to": "Not equal to",
+            "not_equal_to": "等しくない",
-            "contains": "Contains",
+            "contains": "含む",
-            "does_not_contain": "Does not contain",
+            "does_not_contain": "含まない",
-            "is_present": "Is present",
+            "is_present": "存在する",
-            "is_not_present": "Is not present",
+            "is_not_present": "存在しない",
-            "is_greater_than": "Is greater than",
+            "is_greater_than": "より大きい",
             "is_lesser_than": "Is lesser than",
-            "days_before": "Is x days before"
+            "days_before": "x日前"
         },
         "ATTRIBUTES": {
             "NAME": "名前",
@@ -32,7 +32,7 @@
             "IDENTIFIER": "Identifier",
             "CITY": "City",
             "COUNTRY": "Country",
-            "CUSTOM_ATTRIBUTE_LIST": "List",
+            "CUSTOM_ATTRIBUTE_LIST": "リスト",
             "CUSTOM_ATTRIBUTE_TEXT": "Text",
             "CUSTOM_ATTRIBUTE_NUMBER": "Number",
             "CUSTOM_ATTRIBUTE_LINK": "Link",