Merge branch 'develop' into feat/new-auth-screens

2022-06-02 18:43:32 +05:30 · 2022-06-02 18:43:32 +05:30 · 73a8c07f7b
commit 73a8c07f7b
parent 416d482de6 6b9f4d08ca
396 changed files with 8177 additions and 2997 deletions
--- a/.circleci/config.yml
+++ b/.circleci/config.yml
@ -7,7 +7,7 @@ defaults: &defaults
  working_directory: ~/build
  docker:
    # specify the version you desire here
-    - image: cimg/ruby:3.0.2-browsers
+    - image: cimg/ruby:3.0.4-browsers

    # Specify service dependencies here if necessary
    # CircleCI maintains a library of pre-built images
@ -40,14 +40,13 @@ jobs:

      - restore_cache:
          keys:
-            - chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-{{ checksum "Gemfile.lock" }}
-            - chatwoot-bundle
+            - chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}

      - run: bundle install --frozen --path ~/.bundle
      - save_cache:
          paths:
            - ~/.bundle
-          key: chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-{{ checksum "Gemfile.lock" }}
+          key: chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}


      # Only necessary if app uses webpacker or yarn in some other way
--- a/.github/workflows/run_foss_spec.yml
+++ b/.github/workflows/run_foss_spec.yml
@ -47,7 +47,7 @@ jobs:

    - uses: ruby/setup-ruby@v1
      with:
-        ruby-version: 3.0.2 # Not needed with a .ruby-version file
+        ruby-version: 3.0.4 # Not needed with a .ruby-version file
        bundler-cache: true # runs 'bundle install' and caches installed gems automatically

    - name: yarn
--- a/.ruby-version
+++ b/.ruby-version
@ -1 +1 @@
-3.0.2
+3.0.4
--- a/2
+++ b/2
@ -1,6 +1,6 @@
 source 'https://rubygems.org'

-ruby '3.0.2'
+ruby '3.0.4'

 ##-- base gems for rails --##
 gem 'rack-cors', require: 'rack/cors'
--- a/Gemfile.lock
+++ b/Gemfile.lock
@ -378,14 +378,14 @@ GEM
    netrc (0.11.0)
    newrelic_rpm (8.7.0)
    nio4r (2.5.8)
-    nokogiri (1.13.5)
+    nokogiri (1.13.6)
      mini_portile2 (~> 2.8.0)
      racc (~> 1.4)
-    nokogiri (1.13.5-arm64-darwin)
+    nokogiri (1.13.6-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.13.5-x86_64-darwin)
+    nokogiri (1.13.6-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.13.5-x86_64-linux)
+    nokogiri (1.13.6-x86_64-linux)
      racc (~> 1.4)
    oauth (0.5.8)
    orm_adapter (0.5.0)
@ -409,7 +409,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.6.0)
-    rack (2.2.3)
+    rack (2.2.3.1)
    rack-attack (6.6.0)
      rack (>= 1.0, < 3)
    rack-cors (1.1.1)
@ -752,7 +752,7 @@ DEPENDENCIES
  working_hours

 RUBY VERSION
-   ruby 3.0.2p107
+   ruby 3.0.4p208

 BUNDLED WITH
   2.3.10
--- a/app/controllers/api/v1/accounts/assignable_agents_controller.rb
+++ b/app/controllers/api/v1/accounts/assignable_agents_controller.rb
@ -0,0 +1,24 @@
+class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseController
+  before_action :fetch_inboxes
+
+  def index
+    agent_ids = @inboxes.map do |inbox|
+      authorize inbox, :show?
+      member_ids = inbox.members.pluck(:user_id)
+      member_ids
+    end
+    agent_ids = agent_ids.inject(:&)
+    agents = Current.account.users.where(id: agent_ids)
+    @assignable_agents = (agents + Current.account.administrators).uniq
+  end
+
+  private
+
+  def fetch_inboxes
+    @inboxes = Current.account.inboxes.find(permitted_params[:inbox_ids])
+  end
+
+  def permitted_params
+    params.permit(inbox_ids: [])
+  end
+end
--- a/app/controllers/api/v1/accounts/kbase/categories_controller.rb
+++ b/app/controllers/api/v1/accounts/kbase/categories_controller.rb
@ -1,4 +1,5 @@
-class Api::V1::Accounts::Kbase::CategoriesController < Api::V1::Accounts::Kbase::BaseController
+class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
+  before_action :portal
  before_action :fetch_category, except: [:index, :create]

  def index
@ -24,6 +25,10 @@ class Api::V1::Accounts::Kbase::CategoriesController < Api::V1::Accounts::Kbase:
    @category = @portal.categories.find(params[:id])
  end

+  def portal
+    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
+  end
+
  def category_params
    params.require(:category).permit(
      :name, :description, :position
--- a/app/controllers/api/v1/accounts/csat_survey_responses_controller.rb
+++ b/app/controllers/api/v1/accounts/csat_survey_responses_controller.rb
@ -5,7 +5,7 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
  RESULTS_PER_PAGE = 25

  before_action :check_authorization
-  before_action :set_csat_survey_responses, only: [:index, :metrics]
+  before_action :set_csat_survey_responses, only: [:index, :metrics, :download]
  before_action :set_current_page, only: [:index]
  before_action :set_current_page_surveys, only: [:index]
  before_action :set_total_sent_messages_count, only: [:metrics]
@ -19,6 +19,12 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
    @ratings_count = @csat_survey_responses.group(:rating).count
  end

+  def download
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = 'attachment; filename=csat_report.csv'
+    render layout: false, template: 'api/v1/accounts/csat_survey_responses/download.csv.erb', format: 'csv'
+  end
+
  private

  def set_total_sent_messages_count
--- a/app/controllers/api/v1/accounts/dashboard_apps_controller.rb
+++ b/app/controllers/api/v1/accounts/dashboard_apps_controller.rb
@ -0,0 +1,44 @@
+class Api::V1::Accounts::DashboardAppsController < Api::V1::Accounts::BaseController
+  before_action :fetch_dashboard_apps, except: [:create]
+  before_action :fetch_dashboard_app, only: [:show, :update, :destroy]
+
+  def index; end
+
+  def show; end
+
+  def create
+    @dashboard_app = Current.account.dashboard_apps.create!(
+      permitted_payload.merge(user_id: Current.user.id)
+    )
+  end
+
+  def update
+    @dashboard_app.update!(permitted_payload)
+  end
+
+  def destroy
+    @dashboard_app.destroy!
+    head :no_content
+  end
+
+  private
+
+  def fetch_dashboard_apps
+    @dashboard_apps = Current.account.dashboard_apps
+  end
+
+  def fetch_dashboard_app
+    @dashboard_app = @dashboard_apps.find(permitted_params[:id])
+  end
+
+  def permitted_payload
+    params.require(:dashboard_app).permit(
+      :title,
+      content: [:url, :type]
+    )
+  end
+
+  def permitted_params
+    params.permit(:id)
+  end
+end
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@ -12,6 +12,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController

  def show; end

+  # Deprecated: This API will be removed in 2.7.0
  def assignable_agents
    @assignable_agents = (Current.account.users.where(id: @inbox.members.select(:user_id)) + Current.account.administrators).uniq
  end
--- a/app/controllers/api/v1/accounts/kbase/base_controller.rb
+++ b/app/controllers/api/v1/accounts/kbase/base_controller.rb
@ -1,9 +0,0 @@
-class Api::V1::Accounts::Kbase::BaseController < Api::V1::Accounts::BaseController
-  before_action :portal
-
-  private
-
-  def portal
-    @portal ||= Current.account.kbase_portals.find_by(slug: params[:portal_id])
-  end
-end
--- a/app/controllers/api/v1/accounts/kbase/portals_controller.rb
+++ b/app/controllers/api/v1/accounts/kbase/portals_controller.rb
@ -1,14 +1,14 @@
-class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
  before_action :fetch_portal, except: [:index, :create]

  def index
-    @portals = Current.account.kbase_portals
+    @portals = Current.account.portals
  end

  def show; end

  def create
-    @portal = Current.account.kbase_portals.create!(portal_params)
+    @portal = Current.account.portals.create!(portal_params)
  end

  def update
@ -23,7 +23,7 @@ class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::BaseContr
  private

  def fetch_portal
-    @portal = Current.account.kbase_portals.find_by(slug: permitted_params[:id])
+    @portal = Current.account.portals.find_by(slug: permitted_params[:id])
  end

  def permitted_params
@ -32,7 +32,7 @@ class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::BaseContr

  def portal_params
    params.require(:portal).permit(
-      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug
+      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug, :archived
    )
  end
 end
--- a/app/controllers/api/v1/widget/base_controller.rb
+++ b/app/controllers/api/v1/widget/base_controller.rb
@ -54,6 +54,7 @@ class Api::V1::Widget::BaseController < ApplicationController
      ).perform
    else
      @contact.update!(email: email)
+      update_contact_name
    end
  end

@ -67,9 +68,14 @@ class Api::V1::Widget::BaseController < ApplicationController
      ).perform
    else
      @contact.update!(phone_number: phone_number)
+      update_contact_name
    end
  end

+  def update_contact_name
+    @contact.update!(name: contact_name) if contact_name.present?
+  end
+
  def contact_email
    permitted_params.dig(:contact, :email)&.downcase
  end
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@ -16,7 +16,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  def process_update_contact
    update_contact(contact_email) if @contact.email.blank? && contact_email.present?
    update_contact_phone_number(contact_phone_number) if @contact.phone_number.blank? && contact_phone_number.present?
-    @contact.update!(name: contact_name) if contact_name.present?
  end

  def update_last_seen
--- a/app/controllers/api/v2/accounts/reports_controller.rb
+++ b/app/controllers/api/v2/accounts/reports_controller.rb
@ -1,4 +1,5 @@
 class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
+  include Api::V2::Accounts::ReportsHelper
  before_action :check_authorization

  def index
@ -12,27 +13,23 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
  end

  def agents
-    response.headers['Content-Type'] = 'text/csv'
-    response.headers['Content-Disposition'] = 'attachment; filename=agents_report.csv'
-    render layout: false, template: 'api/v2/accounts/reports/agents.csv.erb', format: 'csv'
+    @report_data = generate_agents_report
+    generate_csv('agents_report', 'api/v2/accounts/reports/agents.csv.erb')
  end

  def inboxes
-    response.headers['Content-Type'] = 'text/csv'
-    response.headers['Content-Disposition'] = 'attachment; filename=inboxes_report.csv'
-    render layout: false, template: 'api/v2/accounts/reports/inboxes.csv.erb', format: 'csv'
+    @report_data = generate_inboxes_report
+    generate_csv('inboxes_report', 'api/v2/accounts/reports/inboxes.csv.erb')
  end

  def labels
-    response.headers['Content-Type'] = 'text/csv'
-    response.headers['Content-Disposition'] = 'attachment; filename=labels_report.csv'
-    render layout: false, template: 'api/v2/accounts/reports/labels.csv.erb', format: 'csv'
+    @report_data = generate_labels_report
+    generate_csv('labels_report', 'api/v2/accounts/reports/labels.csv.erb')
  end

  def teams
-    response.headers['Content-Type'] = 'text/csv'
-    response.headers['Content-Disposition'] = 'attachment; filename=teams_report.csv'
-    render layout: false, template: 'api/v2/accounts/reports/teams.csv.erb', format: 'csv'
+    @report_data = generate_teams_report
+    generate_csv('teams_report', 'api/v2/accounts/reports/teams.csv.erb')
  end

  def conversations
@ -43,6 +40,12 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController

  private

+  def generate_csv(filename, template)
+    response.headers['Content-Type'] = 'text/csv'
+    response.headers['Content-Disposition'] = "attachment; filename=#{filename}.csv"
+    render layout: false, template: template, format: 'csv'
+  end
+
  def check_authorization
    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
  end
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@ -38,9 +38,12 @@ class DashboardController < ActionController::Base
  end

  def app_config
-    { APP_VERSION: Chatwoot.config[:version],
+    {
+      APP_VERSION: Chatwoot.config[:version],
      VAPID_PUBLIC_KEY: VapidService.public_key,
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
-      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', '') }
+      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
+      FACEBOOK_API_VERSION: 'v13.0'
+    }
  end
 end
--- a/app/finders/conversation_finder.rb
+++ b/app/finders/conversation_finder.rb
@ -51,6 +51,7 @@ class ConversationFinder
    filter_by_team if @team
    filter_by_labels if params[:labels]
    filter_by_query if params[:q]
+    filter_by_reply_status
  end

  def set_inboxes
@ -90,6 +91,10 @@ class ConversationFinder
    @conversations
  end

+  def filter_by_reply_status
+    @conversations = @conversations.where(first_reply_created_at: nil) if params[:reply_status] == 'unattended'
+  end
+
  def filter_by_query
    allowed_message_types = [Message.message_types[:incoming], Message.message_types[:outgoing]]
    @conversations = conversations.joins(:messages).where('messages.content ILIKE :search', search: "%#{params[:q]}%")
--- a/app/helpers/api/v2/accounts/reports_helper.rb
+++ b/app/helpers/api/v2/accounts/reports_helper.rb
@ -0,0 +1,56 @@
+module Api::V2::Accounts::ReportsHelper
+  def generate_agents_report
+    Current.account.users.map do |agent|
+      agent_report = generate_report({ type: :agent, id: agent.id })
+      [agent.name] + generate_readable_report_metrics(agent_report)
+    end
+  end
+
+  def generate_inboxes_report
+    Current.account.inboxes.map do |inbox|
+      inbox_report = generate_report({ type: :inbox, id: inbox.id })
+      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
+    end
+  end
+
+  def generate_teams_report
+    Current.account.teams.map do |team|
+      team_report = generate_report({ type: :team, id: team.id })
+      [team.name] + generate_readable_report_metrics(team_report)
+    end
+  end
+
+  def generate_labels_report
+    Current.account.labels.map do |label|
+      label_report = generate_report({ type: :label, id: label.id })
+      [label.title] + generate_readable_report_metrics(label_report)
+    end
+  end
+
+  def generate_report(report_params)
+    V2::ReportBuilder.new(
+      Current.account,
+      report_params.merge(
+        {
+          since: params[:since],
+          until: params[:until],
+          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+        }
+      )
+    ).summary
+  end
+
+  private
+
+  def generate_readable_report_metrics(report_metric)
+    [
+      report_metric[:conversations_count],
+      time_to_minutes(report_metric[:avg_first_response_time]),
+      time_to_minutes(report_metric[:avg_resolution_time])
+    ]
+  end
+
+  def time_to_minutes(time_in_seconds)
+    (time_in_seconds / 60).to_i
+  end
+end
--- a/app/helpers/report_helper.rb
+++ b/app/helpers/report_helper.rb
@ -17,30 +17,30 @@ module ReportHelper
  end

  def conversations_count
-    (get_grouped_values scope.conversations).count
+    (get_grouped_values scope.conversations.where(account_id: account.id)).count
  end

  def incoming_messages_count
-    (get_grouped_values scope.messages.incoming.unscope(:order)).count
+    (get_grouped_values scope.messages.where(account_id: account.id).incoming.unscope(:order)).count
  end

  def outgoing_messages_count
-    (get_grouped_values scope.messages.outgoing.unscope(:order)).count
+    (get_grouped_values scope.messages.where(account_id: account.id).outgoing.unscope(:order)).count
  end

  def resolutions_count
-    (get_grouped_values scope.conversations.resolved).count
+    (get_grouped_values scope.conversations.where(account_id: account.id).resolved).count
  end

  def avg_first_response_time
-    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response'))
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response', account_id: account.id))
    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]

    grouped_reporting_events.average(:value)
  end

  def avg_resolution_time
-    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved'))
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved', account_id: account.id))
    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]

    grouped_reporting_events.average(:value)
@ -48,7 +48,7 @@ module ReportHelper

  def avg_resolution_time_summary
    reporting_events = scope.reporting_events
-                            .where(name: 'conversation_resolved', created_at: range)
+                            .where(name: 'conversation_resolved', account_id: account.id, created_at: range)
    avg_rt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)

    return 0 if avg_rt.blank?
@ -58,7 +58,7 @@ module ReportHelper

  def avg_first_response_time_summary
    reporting_events = scope.reporting_events
-                            .where(name: 'first_response', created_at: range)
+                            .where(name: 'first_response', account_id: account.id, created_at: range)
    avg_frt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)

    return 0 if avg_frt.blank?
--- a/app/javascript/dashboard/api/assignableAgents.js
+++ b/app/javascript/dashboard/api/assignableAgents.js
@ -0,0 +1,16 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class AssignableAgents extends ApiClient {
+  constructor() {
+    super('assignable_agents', { accountScoped: true });
+  }
+
+  get(inboxIds) {
+    return axios.get(this.url, {
+      params: { inbox_ids: inboxIds },
+    });
+  }
+}
+
+export default new AssignableAgents();
--- a/app/javascript/dashboard/api/csatReports.js
+++ b/app/javascript/dashboard/api/csatReports.js
@ -18,6 +18,17 @@ class CSATReportsAPI extends ApiClient {
    });
  }

+  download({ from, to, user_ids } = {}) {
+    return axios.get(`${this.url}/download`, {
+      params: {
+        since: from,
+        until: to,
+        sort: '-created_at',
+        user_ids,
+      },
+    });
+  }
+
  getMetrics({ from, to, user_ids } = {}) {
    return axios.get(`${this.url}/metrics`, {
      params: { since: from, until: to, user_ids },
--- a/app/javascript/dashboard/api/dashboardApps.js
+++ b/app/javascript/dashboard/api/dashboardApps.js
@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class DashboardAppsAPI extends ApiClient {
+  constructor() {
+    super('dashboard_apps', { accountScoped: true });
+  }
+}
+
+export default new DashboardAppsAPI();
--- a/app/javascript/dashboard/api/inboxes.js
+++ b/app/javascript/dashboard/api/inboxes.js
@ -6,10 +6,6 @@ class Inboxes extends ApiClient {
    super('inboxes', { accountScoped: true });
  }

-  getAssignableAgents(inboxId) {
-    return axios.get(`${this.url}/${inboxId}/assignable_agents`);
-  }
-
  getCampaigns(inboxId) {
    return axios.get(`${this.url}/${inboxId}/campaigns`);
  }
--- a/app/javascript/dashboard/api/reports.js
+++ b/app/javascript/dashboard/api/reports.js
@ -53,27 +53,27 @@ class ReportsAPI extends ApiClient {
    });
  }

-  getAgentReports(since, until) {
+  getAgentReports({ from: since, to: until, businessHours }) {
    return axios.get(`${this.url}/agents`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
    });
  }

-  getLabelReports(since, until) {
+  getLabelReports({ from: since, to: until, businessHours }) {
    return axios.get(`${this.url}/labels`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
    });
  }

-  getInboxReports(since, until) {
+  getInboxReports({ from: since, to: until, businessHours }) {
    return axios.get(`${this.url}/inboxes`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
    });
  }

-  getTeamReports(since, until) {
+  getTeamReports({ from: since, to: until, businessHours }) {
    return axios.get(`${this.url}/teams`, {
-      params: { since, until },
+      params: { since, until, business_hours: businessHours },
    });
  }
 }
--- a/app/javascript/dashboard/api/specs/assignableAgents.spec.js
+++ b/app/javascript/dashboard/api/specs/assignableAgents.spec.js
@ -0,0 +1,18 @@
+import assignableAgentsAPI from '../assignableAgents';
+import describeWithAPIMock from './apiSpecHelper';
+
+describe('#AssignableAgentsAPI', () => {
+  describeWithAPIMock('API calls', context => {
+    it('#getAssignableAgents', () => {
+      assignableAgentsAPI.get([1]);
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/assignable_agents',
+        {
+          params: {
+            inbox_ids: [1],
+          },
+        }
+      );
+    });
+  });
+});
--- a/app/javascript/dashboard/api/specs/csatReports.spec.js
+++ b/app/javascript/dashboard/api/specs/csatReports.spec.js
@ -33,5 +33,23 @@ describe('#Reports API', () => {
        }
      );
    });
+    it('#download', () => {
+      csatReportsAPI.download({
+        from: 1622485800,
+        to: 1623695400,
+        user_ids: 1,
+      });
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/csat_survey_responses/download',
+        {
+          params: {
+            since: 1622485800,
+            until: 1623695400,
+            user_ids: 1,
+            sort: '-created_at',
+          },
+        }
+      );
+    });
  });
 });
--- a/app/javascript/dashboard/api/specs/dashboardApps.spec.js
+++ b/app/javascript/dashboard/api/specs/dashboardApps.spec.js
@ -0,0 +1,13 @@
+import dashboardAppsAPI from '../dashboardApps';
+import ApiClient from '../ApiClient';
+
+describe('#dashboardAppsAPI', () => {
+  it('creates correct instance', () => {
+    expect(dashboardAppsAPI).toBeInstanceOf(ApiClient);
+    expect(dashboardAppsAPI).toHaveProperty('get');
+    expect(dashboardAppsAPI).toHaveProperty('show');
+    expect(dashboardAppsAPI).toHaveProperty('create');
+    expect(dashboardAppsAPI).toHaveProperty('update');
+    expect(dashboardAppsAPI).toHaveProperty('delete');
+  });
+});
--- a/app/javascript/dashboard/api/specs/inboxes.spec.js
+++ b/app/javascript/dashboard/api/specs/inboxes.spec.js
@ -10,17 +10,9 @@ describe('#InboxesAPI', () => {
    expect(inboxesAPI).toHaveProperty('create');
    expect(inboxesAPI).toHaveProperty('update');
    expect(inboxesAPI).toHaveProperty('delete');
-    expect(inboxesAPI).toHaveProperty('getAssignableAgents');
    expect(inboxesAPI).toHaveProperty('getCampaigns');
  });
  describeWithAPIMock('API calls', context => {
-    it('#getAssignableAgents', () => {
-      inboxesAPI.getAssignableAgents(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/inboxes/1/assignable_agents'
-      );
-    });
-
    it('#getCampaigns', () => {
      inboxesAPI.getCampaigns(2);
      expect(context.axiosMock.get).toHaveBeenCalledWith(
--- a/app/javascript/dashboard/api/specs/reports.spec.js
+++ b/app/javascript/dashboard/api/specs/reports.spec.js
@ -47,20 +47,25 @@ describe('#Reports API', () => {
    });

    it('#getAgentReports', () => {
-      reportsAPI.getAgentReports(1621103400, 1621621800);
+      reportsAPI.getAgentReports({
+        from: 1621103400,
+        to: 1621621800,
+        businessHours: true,
+      });
      expect(context.axiosMock.get).toHaveBeenCalledWith(
        '/api/v2/reports/agents',
        {
          params: {
            since: 1621103400,
            until: 1621621800,
+            business_hours: true,
          },
        }
      );
    });

    it('#getLabelReports', () => {
-      reportsAPI.getLabelReports(1621103400, 1621621800);
+      reportsAPI.getLabelReports({ from: 1621103400, to: 1621621800 });
      expect(context.axiosMock.get).toHaveBeenCalledWith(
        '/api/v2/reports/labels',
        {
@ -73,7 +78,7 @@ describe('#Reports API', () => {
    });

    it('#getInboxReports', () => {
-      reportsAPI.getInboxReports(1621103400, 1621621800);
+      reportsAPI.getInboxReports({ from: 1621103400, to: 1621621800 });
      expect(context.axiosMock.get).toHaveBeenCalledWith(
        '/api/v2/reports/inboxes',
        {
@ -86,7 +91,7 @@ describe('#Reports API', () => {
    });

    it('#getTeamReports', () => {
-      reportsAPI.getTeamReports(1621103400, 1621621800);
+      reportsAPI.getTeamReports({ from: 1621103400, to: 1621621800 });
      expect(context.axiosMock.get).toHaveBeenCalledWith(
        '/api/v2/reports/teams',
        {
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@ -235,11 +235,16 @@ export default {
      return {};
    },
    assigneeTabItems() {
-      return this.$t('CHAT_LIST.ASSIGNEE_TYPE_TABS').map(item => {
-        const count = this.conversationStats[item.COUNT_KEY] || 0;
+      const ASSIGNEE_TYPE_TAB_KEYS = {
+        me: 'mineCount',
+        unassigned: 'unAssignedCount',
+        all: 'allCount',
+      };
+      return Object.keys(ASSIGNEE_TYPE_TAB_KEYS).map(key => {
+        const count = this.conversationStats[ASSIGNEE_TYPE_TAB_KEYS[key]] || 0;
        return {
-          key: item.KEY,
-          name: item.NAME,
+          key,
+          name: this.$t(`CHAT_LIST.ASSIGNEE_TYPE_TABS.${key}`),
          count,
        };
      });
--- a/app/javascript/dashboard/components/widgets/DashboardApp/Frame.vue
+++ b/app/javascript/dashboard/components/widgets/DashboardApp/Frame.vue
@ -0,0 +1,64 @@
+<template>
+  <div class="dashboard-app--container">
+    <div
+      v-for="(configItem, index) in config"
+      :key="index"
+      class="dashboard-app--list"
+    >
+      <iframe
+        v-if="configItem.type === 'frame' && configItem.url"
+        :id="`dashboard-app--frame-${index}`"
+        :src="configItem.url"
+        @load="() => onIframeLoad(index)"
+      />
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    config: {
+      type: Array,
+      default: () => [],
+    },
+    currentChat: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  computed: {
+    dashboardAppContext() {
+      return {
+        conversation: this.currentChat,
+        contact: this.$store.getters['contacts/getContact'](this.contactId),
+      };
+    },
+    contactId() {
+      return this.currentChat?.meta?.sender?.id;
+    },
+  },
+  methods: {
+    onIframeLoad(index) {
+      const frameElement = document.getElementById(
+        `dashboard-app--frame-${index}`
+      );
+      const eventData = { event: 'appContext', data: this.dashboardAppContext };
+      frameElement.contentWindow.postMessage(JSON.stringify(eventData), '*');
+    },
+  },
+};
+</script>
+
+<style scoped>
+.dashboard-app--container,
+.dashboard-app--list,
+.dashboard-app--list iframe {
+  height: 100%;
+  width: 100%;
+}
+
+.dashboard-app--list iframe {
+  border: 0;
+}
+</style>
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
@ -6,7 +6,20 @@
      :is-contact-panel-open="isContactPanelOpen"
      @contact-panel-toggle="onToggleContactPanel"
    />
-    <div class="messages-and-sidebar">
+    <woot-tabs
+      v-if="dashboardApps.length && currentChat.id"
+      :index="activeIndex"
+      class="dashboard-app--tabs"
+      @change="onDashboardAppTabChange"
+    >
+      <woot-tabs-item
+        v-for="tab in dashboardAppTabs"
+        :key="tab.key"
+        :name="tab.name"
+        :show-badge="false"
+      />
+    </woot-tabs>
+    <div v-if="!activeIndex" class="messages-and-sidebar">
      <messages-view
        v-if="currentChat.id"
        :inbox-id="inboxId"
@ -14,7 +27,6 @@
        @contact-panel-toggle="onToggleContactPanel"
      />
      <empty-state v-else />
-
      <div v-show="showContactPanel" class="conversation-sidebar-wrap">
        <contact-panel
          v-if="showContactPanel"
@ -24,21 +36,29 @@
        />
      </div>
    </div>
+    <dashboard-app-frame
+      v-else
+      :key="currentChat.id"
+      :config="dashboardApps[activeIndex - 1].content"
+      :current-chat="currentChat"
+    />
  </div>
 </template>
 <script>
 import { mapGetters } from 'vuex';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel';
 import ConversationHeader from './ConversationHeader';
+import DashboardAppFrame from '../DashboardApp/Frame.vue';
 import EmptyState from './EmptyState';
 import MessagesView from './MessagesView';

 export default {
  components: {
-    EmptyState,
-    MessagesView,
    ContactPanel,
    ConversationHeader,
+    DashboardAppFrame,
+    EmptyState,
+    MessagesView,
  },

  props: {
@ -52,8 +72,26 @@ export default {
      default: true,
    },
  },
+  data() {
+    return { activeIndex: 0 };
+  },
  computed: {
-    ...mapGetters({ currentChat: 'getSelectedChat' }),
+    ...mapGetters({
+      currentChat: 'getSelectedChat',
+      dashboardApps: 'dashboardApps/getRecords',
+    }),
+    dashboardAppTabs() {
+      return [
+        {
+          key: 'messages',
+          name: this.$t('CONVERSATION.DASHBOARD_APP_TAB_MESSAGES'),
+        },
+        ...this.dashboardApps.map(dashboardApp => ({
+          key: `dashboard-${dashboardApp.id}`,
+          name: dashboardApp.title,
+        })),
+      ];
+    },
    showContactPanel() {
      return this.isContactPanelOpen && this.currentChat.id;
    },
@ -70,6 +108,7 @@ export default {
  },
  mounted() {
    this.fetchLabels();
+    this.$store.dispatch('dashboardApps/get');
  },
  methods: {
    fetchLabels() {
@ -81,6 +120,9 @@ export default {
    onToggleContactPanel() {
      this.$emit('contact-panel-toggle');
    },
+    onDashboardAppTabChange(index) {
+      this.activeIndex = index;
+    },
  },
 };
 </script>
@ -96,6 +138,11 @@ export default {
  background: var(--color-background-light);
 }

+.dashboard-app--tabs {
+  background: var(--white);
+  margin-top: -1px;
+}
+
 .messages-and-sidebar {
  display: flex;
  background: var(--color-background-light);
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/File.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/bubble/File.vue
@ -29,8 +29,11 @@ export default {
  },
  computed: {
    fileName() {
-      const filename = this.url.substring(this.url.lastIndexOf('/') + 1);
-      return filename;
+      if (this.url) {
+        const filename = this.url.substring(this.url.lastIndexOf('/') + 1);
+        return filename || this.$t('CONVERSATION.UNKNOWN_FILE_TYPE');
+      }
+      return this.$t('CONVERSATION.UNKNOWN_FILE_TYPE');
    },
  },
  methods: {
--- a/app/javascript/dashboard/helper/downloadCsvFile.js
+++ b/app/javascript/dashboard/helper/downloadCsvFile.js
@ -1,6 +0,0 @@
-export const downloadCsvFile = (fileName, fileContent) => {
-  const link = document.createElement('a');
-  link.download = fileName;
-  link.href = `data:text/csv;charset=utf-8,` + encodeURI(fileContent);
-  link.click();
-};
--- a/app/javascript/dashboard/helper/downloadHelper.js
+++ b/app/javascript/dashboard/helper/downloadHelper.js
@ -0,0 +1,22 @@
+import fromUnixTime from 'date-fns/fromUnixTime';
+import format from 'date-fns/format';
+
+export const downloadCsvFile = (fileName, content) => {
+  const contentType = 'data:text/csv;charset=utf-8;';
+  const blob = new Blob([content], { type: contentType });
+  const url = URL.createObjectURL(blob);
+
+  const link = document.createElement('a');
+  link.setAttribute('download', fileName);
+  link.setAttribute('href', url);
+  link.click();
+  return link;
+};
+
+export const generateFileName = ({ type, to, businessHours = false }) => {
+  let name = `${type}-report-${format(fromUnixTime(to), 'dd-MM-yyyy')}`;
+  if (businessHours) {
+    name = `${name}-business-hours`;
+  }
+  return `${name}.csv`;
+};
--- a/app/javascript/dashboard/helper/scriptGenerator.js
+++ b/app/javascript/dashboard/helper/scriptGenerator.js
@ -1,25 +0,0 @@
-export const createMessengerScript = pageId => `
-<script>
-  window.fbAsyncInit = function() {
-    FB.init({
-      appId: "${window.chatwootConfig.fbAppId}",
-      xfbml: true,
-      version: "v4.0"
-    });
-  };
-  (function(d, s, id){
-      var js, fjs = d.getElementsByTagName(s)[0];
-      if (d.getElementById(id)) { return; }
-      js = d.createElement(s); js.id = id;
-      js.src = "//connect.facebook.net/en_US/sdk.js";
-      fjs.parentNode.insertBefore(js, fjs);
-  }(document, 'script', 'facebook-jssdk'));
-
-</script>
-<div class="fb-messengermessageus"
-  messenger_app_id="${window.chatwootConfig.fbAppId}"
-  page_id="${pageId}"
-  color="blue"
-  size="standard" >
-</div>
-`;
--- a/app/javascript/dashboard/helper/specs/downloadCsvFile.spec.js
+++ b/app/javascript/dashboard/helper/specs/downloadCsvFile.spec.js
@ -1,21 +0,0 @@
-import { downloadCsvFile } from '../downloadCsvFile';
-
-const fileName = 'test.csv';
-const fileData = `Agent name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-Pranav,36,114,28411`;
-
-describe('#downloadCsvFile', () => {
-  it('should download the csv file', () => {
-    const link = {
-      click: jest.fn(),
-    };
-    jest.spyOn(document, 'createElement').mockImplementation(() => link);
-
-    downloadCsvFile(fileName, fileData);
-    expect(link.download).toEqual(fileName);
-    expect(link.href).toEqual(
-      `data:text/csv;charset=utf-8,${encodeURI(fileData)}`
-    );
-    expect(link.click).toHaveBeenCalledTimes(1);
-  });
-});
--- a/app/javascript/dashboard/helper/specs/downloadHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/downloadHelper.spec.js
@ -0,0 +1,13 @@
+import { generateFileName } from '../downloadHelper';
+
+describe('#generateFileName', () => {
+  it('should generate the correct file name', () => {
+    expect(generateFileName({ type: 'csat', to: 1652812199 })).toEqual(
+      'csat-report-17-05-2022.csv'
+    );
+
+    expect(
+      generateFileName({ type: 'csat', to: 1652812199, businessHours: true })
+    ).toEqual('csat-report-17-05-2022-business-hours.csv');
+  });
+});
--- a/app/javascript/dashboard/i18n/locale/ar/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/ar/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "البحث عن جهات الاتصال، المحادثات، قوالب الردود الجاهزة .."
    },
    "FILTER_ALL": "الكل",
-    "STATUS_TABS": [
-      {
-        "NAME": "فتح",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "مغلقة",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "محادثاتي",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "غير مسند",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "الكل",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "محادثاتي",
+      "unassigned": "غير مسند",
+      "all": "الكل"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "فتح"
--- a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "تم تحديث إعدادات الإسناد التلقائي بنجاح",
        "ERROR_MESSAGE": "تعذر تحديث لون صندوق الدردشة. الرجاء المحاولة مرة أخرى لاحقاً."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "مفعل",
-        "DISABLED": "معطّل"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "مفعل",
        "DISABLED": "معطّل"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "ضع هذا الكود داخل وسم الـ body في موقعك",
      "INBOX_AGENTS": "موظف الدعم",
      "INBOX_AGENTS_SUB_TEXT": "إضافة أو إزالة موظفين من قناة التواصل هذه",
+      "AGENT_ASSIGNMENT": "إسناد المحادثات",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "تحديث إعدادات إسناد المحادثات",
      "UPDATE": "تحديث",
      "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",
--- a/app/javascript/dashboard/i18n/locale/ar/report.json
+++ b/app/javascript/dashboard/i18n/locale/ar/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "تقارير CSAT",
    "NO_RECORDS": "لا توجد ردود متوفرة على الدراسة الاستقصائية CSAT.",
+    "DOWNLOAD": "تحميل تقرير رضاء خدمة العملاء",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "اختر الوكلاء"
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@ -151,7 +151,7 @@
  },
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "مشاهدة حاليا:",
-    "SWITCH": "Switch",
+    "SWITCH": "تبديل",
    "CONVERSATIONS": "المحادثات",
    "ALL_CONVERSATIONS": "كل المحادثات",
    "MENTIONED_CONVERSATIONS": "الإشارات",
--- a/app/javascript/dashboard/i18n/locale/bg/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/bg/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Търсене на хора, чатове, запазени отговори .."
    },
    "FILTER_ALL": "Всички",
-    "STATUS_TABS": [
-      {
-        "NAME": "Отворен",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Разрешен",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Мой",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Неназначен",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Всички",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Мой",
+      "unassigned": "Неназначен",
+      "all": "Всички"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Отворен"
--- a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
        "ERROR_MESSAGE": "Could not update widget color. Please try again later."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Enabled",
        "DISABLED": "Disabled"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
      "INBOX_AGENTS": "Агенти",
      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Update",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/bg/report.json
+++ b/app/javascript/dashboard/i18n/locale/bg/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/ca/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/ca/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Cerca persones, xats, respostes desades .."
    },
    "FILTER_ALL": "Totes",
-    "STATUS_TABS": [
-      {
-        "NAME": "Obrir",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Resoltes",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Meves",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Sense assignar",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Totes",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Meves",
+      "unassigned": "Sense assignar",
+      "all": "Totes"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Obrir"
--- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Assignació automàtica actualitzada correctament",
        "ERROR_MESSAGE": "No s'ha pogut actualitzar el color del widget. Torneu-ho a provar més endavant."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Habilita",
-        "DISABLED": "Inhabilita"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Habilita",
        "DISABLED": "Inhabilita"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Col·loca aquest botó dins de l'etiqueta body",
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Afegir o eliminar agents d'aquesta safata d'entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Actualitza",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/ca/report.json
+++ b/app/javascript/dashboard/i18n/locale/ca/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/cs/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/cs/chatlist.json
@ -7,38 +7,16 @@
      "404": "V této skupině nejsou žádné aktivní konverzace."
    },
    "TAB_HEADING": "Konverzace",
-    "MENTION_HEADING": "Mentions",
+    "MENTION_HEADING": "Zmínka",
    "SEARCH": {
      "INPUT": "Hledat lidi, chaty, Uložené odpovědi .."
    },
    "FILTER_ALL": "Vše",
-    "STATUS_TABS": [
-      {
-        "NAME": "Otevřít",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Vyřešeno",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Důl",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Nepřiřazeno",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Vše",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mine",
+      "unassigned": "Nepřiřazeno",
+      "all": "Vše"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Otevřít"
@ -76,12 +54,12 @@
    "RECEIVED_VIA_EMAIL": "Obdrženo e-mailem",
    "VIEW_TWEET_IN_TWITTER": "Zobrazit tweet na Twitteru",
    "REPLY_TO_TWEET": "Odpovědět na tento tweet",
-    "LINK_TO_STORY": "Go to instagram story",
+    "LINK_TO_STORY": "Přejít na instagram příběh",
    "SENT": "Sent successfully",
    "NO_MESSAGES": "Žádné zprávy",
    "NO_CONTENT": "Žádný obsah k dispozici",
    "HIDE_QUOTED_TEXT": "Hide Quoted Text",
    "SHOW_QUOTED_TEXT": "Show Quoted Text",
-    "MESSAGE_READ": "Read"
+    "MESSAGE_READ": "Přečteno"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/cs/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/cs/conversation.json
@ -1,7 +1,7 @@
 {
  "CONVERSATION": {
    "404": "Vyberte prosím konverzaci z levého panelu",
-    "UNVERIFIED_SESSION": "The identity of this user is not verified",
+    "UNVERIFIED_SESSION": "Identita tohoto uživatele není ověřena",
    "NO_MESSAGE_1": "Ale ne! Vypadá to, že ve vaší schránce nejsou žádné zprávy od zákazníků.",
    "NO_MESSAGE_2": " pro odeslání zprávy na vaši stránku!",
    "NO_INBOX_1": "Hola! Zdá se, že jste ještě nepřidali žádné schránky.",
@ -22,17 +22,17 @@
    "LOADING_CONVERSATIONS": "Načítání konverzací",
    "CANNOT_REPLY": "Nemůžete odpovědět z důvodu",
    "24_HOURS_WINDOW": "24 hodinové omezení okna",
-    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
+    "NOT_ASSIGNED_TO_YOU": "Tato konverzace vám není přiřazena. Chcete si přiřadit tuto konverzaci?",
    "ASSIGN_TO_ME": "Přiřadit mi",
-    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
+    "TWILIO_WHATSAPP_CAN_REPLY": "Na tuto konverzaci můžete odpovědět pouze pomocí šablony zprávy z důvodu",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hodinové omezení okna",
-    "SELECT_A_TWEET_TO_REPLY": "Please select a tweet to reply to.",
+    "SELECT_A_TWEET_TO_REPLY": "Vyberte prosím tweet, na který chcete odpovědět.",
    "REPLYING_TO": "Odpovídáte uživateli:",
    "REMOVE_SELECTION": "Odstranit výběr",
    "DOWNLOAD": "Stáhnout",
    "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
    "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
-    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
+    "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
    "NO_RESPONSE": "Bez odpovědi",
    "RATING_TITLE": "Hodnocení",
    "FEEDBACK_TITLE": "Zpětná vazba",
@ -43,12 +43,12 @@
      "OPEN": "Více",
      "CLOSE": "Zavřít",
      "DETAILS": "Podrobnosti",
-      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
-      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
+      "SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi"
    },
    "RESOLVE_DROPDOWN": {
-      "MARK_PENDING": "Mark as pending",
+      "MARK_PENDING": "Označit jako nevyřízené",
      "SNOOZE": {
        "TITLE": "Odložit do",
        "NEXT_REPLY": "Další odpověď",
@ -57,13 +57,13 @@
      }
    },
    "FOOTER": {
-      "MESSAGE_SIGN_TOOLTIP": "Message signature",
-      "ENABLE_SIGN_TOOLTIP": "Enable signature",
-      "DISABLE_SIGN_TOOLTIP": "Disable signature",
+      "MESSAGE_SIGN_TOOLTIP": "Podpis zprávy",
+      "ENABLE_SIGN_TOOLTIP": "Povolit podpis",
+      "DISABLE_SIGN_TOOLTIP": "Zakázat podpis",
      "MSG_INPUT": "Shift + zadejte pro nový řádek. Začněte '/' pro výběr zrušené odpovědi.",
      "PRIVATE_MSG_INPUT": "Shift + zadejte pro nový řádek. Toto bude viditelné pouze pro agenty",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
-      "CLICK_HERE": "Click here to update"
+      "CLICK_HERE": "Klikněte zde pro aktualizaci"
    },
    "REPLYBOX": {
      "REPLY": "Odpověď",
@ -74,13 +74,13 @@
      "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",
      "TIP_EMOJI_ICON": "Zobrazit výběr emoji",
      "TIP_ATTACH_ICON": "Přiložit soubory",
-      "TIP_AUDIORECORDER_ICON": "Record audio",
-      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
-      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
-      "ENTER_TO_SEND": "Enter to send",
-      "DRAG_DROP": "Drag and drop here to attach",
-      "START_AUDIO_RECORDING": "Start audio recording",
-      "STOP_AUDIO_RECORDING": "Stop audio recording",
+      "TIP_AUDIORECORDER_ICON": "Nahrát zvuk",
+      "TIP_AUDIORECORDER_PERMISSION": "Povolit přístup ke zvuku",
+      "TIP_AUDIORECORDER_ERROR": "Zvuk se nepodařilo otevřít",
+      "ENTER_TO_SEND": "Enterem odeslat",
+      "DRAG_DROP": "Přetažením sem připojíte",
+      "START_AUDIO_RECORDING": "Spustit nahrávání zvuku",
+      "STOP_AUDIO_RECORDING": "Zastavit nahrávání zvuku",
      "": "",
      "EMAIL_HEAD": {
        "ADD_BCC": "Přidat bcc",
@ -101,11 +101,11 @@
    "CHANGE_AGENT": "Konverzace pověřená osoba změněna",
    "CHANGE_TEAM": "Tým konverzace se změnil",
    "FILE_SIZE_LIMIT": "Soubor překračuje limit {MAXIMUM_FILE_UPLOAD_SIZE} přílohy",
-    "MESSAGE_ERROR": "Unable to send this message, please try again later",
+    "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
    "SENT_BY": "Odeslal:",
    "BOT": "Bot",
-    "SEND_FAILED": "Couldn't send message! Try again",
-    "TRY_AGAIN": "retry",
+    "SEND_FAILED": "Odeslání zprávy se nezdařilo! Zkuste to znovu",
+    "TRY_AGAIN": "opakovat",
    "ASSIGNMENT": {
      "SELECT_AGENT": "Vybrat agenta",
      "REMOVE": "Odebrat",
@ -165,37 +165,37 @@
      "PLACEHOLDER": "Nic"
    },
    "ACCORDION": {
-      "CONTACT_DETAILS": "Contact Details",
-      "CONVERSATION_ACTIONS": "Conversation Actions",
-      "CONVERSATION_LABELS": "Conversation Labels",
-      "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_ATTRIBUTES": "Contact Attributes",
+      "CONTACT_DETAILS": "Podrobnosti kontaktu",
+      "CONVERSATION_ACTIONS": "Akce konverzace",
+      "CONVERSATION_LABELS": "Štítky konverzace",
+      "CONVERSATION_INFO": "Informace o konverzaci",
+      "CONTACT_ATTRIBUTES": "Atributy kontaktu",
      "PREVIOUS_CONVERSATION": "Předchozí konverzace"
    }
  },
  "CONVERSATION_CUSTOM_ATTRIBUTES": {
-    "ADD_BUTTON_TEXT": "Create attribute",
+    "ADD_BUTTON_TEXT": "Vytvořit atribut",
    "UPDATE": {
-      "SUCCESS": "Attribute updated successfully",
-      "ERROR": "Unable to update attribute. Please try again later"
+      "SUCCESS": "Atribut byl úspěšně aktualizován",
+      "ERROR": "Atribut nelze aktualizovat. Zkuste to prosím později"
    },
    "ADD": {
-      "TITLE": "Add",
-      "SUCCESS": "Attribute added successfully",
-      "ERROR": "Unable to add attribute. Please try again later"
+      "TITLE": "Přidat",
+      "SUCCESS": "Atribut byl úspěšně přidán",
+      "ERROR": "Nelze přidat atribut. Zkuste to prosím později"
    },
    "DELETE": {
-      "SUCCESS": "Attribute deleted successfully",
-      "ERROR": "Unable to delete attribute. Please try again later"
+      "SUCCESS": "Atribut byl úspěšně odstraněn",
+      "ERROR": "Atribut nelze odstranit. Zkuste to prosím později"
    },
    "ATTRIBUTE_SELECT": {
-      "TITLE": "Add attributes",
-      "PLACEHOLDER": "Search attributes",
-      "NO_RESULT": "No attributes found"
+      "TITLE": "Přidat atributy",
+      "PLACEHOLDER": "Hledat atributy",
+      "NO_RESULT": "Nebyly nalezeny žádné atributy"
    }
  },
  "EMAIL_HEADER": {
-    "FROM": "From",
+    "FROM": "Od",
    "TO": "Komu",
    "BCC": "Bcc",
    "CC": "Cc",
--- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatické přiřazení bylo úspěšně aktualizováno",
        "ERROR_MESSAGE": "Nelze aktualizovat barvu widgetu. Opakujte akci později."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Povoleno",
-        "DISABLED": "Zakázáno"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Povoleno",
        "DISABLED": "Zakázáno"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Umístěte toto tlačítko dovnitř vašeho tělesného štítku",
      "INBOX_AGENTS": "Agenti",
      "INBOX_AGENTS_SUB_TEXT": "Přidat nebo odebrat agenty z této složky doručené pošty",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Aktualizovat",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/cs/report.json
+++ b/app/javascript/dashboard/i18n/locale/cs/report.json
@ -53,7 +53,7 @@
      },
      {
        "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
      },
      {
        "id": 5,
@ -61,56 +61,56 @@
      }
    ],
    "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
      "PLACEHOLDER": "Select date range"
    },
    "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
    "GROUP_BY_DAY_OPTIONS": [
      {
        "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
      }
    ],
    "GROUP_BY_WEEK_OPTIONS": [
      {
        "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
      },
      {
        "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
      }
    ],
    "GROUP_BY_MONTH_OPTIONS": [
      {
        "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
      },
      {
        "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
      },
      {
        "id": 3,
-        "groupBy": "Month"
+        "groupBy": "Měsíc"
      }
    ],
    "GROUP_BY_YEAR_OPTIONS": [
      {
        "id": 1,
-        "groupBy": "Day"
+        "groupBy": "Den"
      },
      {
        "id": 2,
-        "groupBy": "Week"
+        "groupBy": "Týden"
      },
      {
        "id": 3,
-        "groupBy": "Month"
+        "groupBy": "Měsíc"
      },
      {
        "id": 4,
-        "groupBy": "Year"
+        "groupBy": "Rok"
      }
    ],
    "BUSINESS_HOURS": "Pracovní doba"
@ -170,7 +170,7 @@
      },
      {
        "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
      },
      {
        "id": 5,
@ -178,7 +178,7 @@
      }
    ],
    "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
      "PLACEHOLDER": "Select date range"
    }
  },
@ -237,7 +237,7 @@
      },
      {
        "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
      },
      {
        "id": 5,
@ -245,7 +245,7 @@
      }
    ],
    "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
      "PLACEHOLDER": "Select date range"
    }
  },
@ -304,7 +304,7 @@
      },
      {
        "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
      },
      {
        "id": 5,
@ -312,7 +312,7 @@
      }
    ],
    "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
      "PLACEHOLDER": "Select date range"
    }
  },
@ -371,7 +371,7 @@
      },
      {
        "id": 4,
-        "name": "Last year"
+        "name": "Poslední rok"
      },
      {
        "id": 5,
@ -379,13 +379,14 @@
      }
    ],
    "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
+      "CONFIRM": "Použít",
      "PLACEHOLDER": "Select date range"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/cs/setNewPassword.json
+++ b/app/javascript/dashboard/i18n/locale/cs/setNewPassword.json
@ -16,7 +16,7 @@
      "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
    },
    "CAPTCHA": {
-      "ERROR": "Verification expired. Please solve captcha again."
+      "ERROR": "Ověření vypršelo. Vyřešte captchu znovu."
    },
    "SUBMIT": "Odeslat"
  }
--- a/app/javascript/dashboard/i18n/locale/cs/settings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/settings.json
@ -154,7 +154,7 @@
    "SWITCH": "Switch",
    "CONVERSATIONS": "Konverzace",
    "ALL_CONVERSATIONS": "All Conversations",
-    "MENTIONED_CONVERSATIONS": "Mentions",
+    "MENTIONED_CONVERSATIONS": "Zmínka",
    "REPORTS": "Zprávy",
    "SETTINGS": "Nastavení",
    "CONTACTS": "Kontakty",
--- a/app/javascript/dashboard/i18n/locale/da/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/da/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Søg efter Mennesker, Chats, Gemte svar .."
    },
    "FILTER_ALL": "Alle",
-    "STATUS_TABS": [
-      {
-        "NAME": "Åbn",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Løst",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Ikke Tildelt",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Alle",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mine",
+      "unassigned": "Ikke Tildelt",
+      "all": "Alle"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Åbn"
--- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatisk tildeling opdateret",
        "ERROR_MESSAGE": "Kunne ikke opdatere widget farve. Prøv igen senere."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiveret",
-        "DISABLED": "Deaktiveret"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Aktiveret",
        "DISABLED": "Deaktiveret"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Placer denne knap inde i din body tag",
      "INBOX_AGENTS": "Agenter",
      "INBOX_AGENTS_SUB_TEXT": "Tilføj eller fjern agenter fra denne indbakke",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Opdater",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/da/report.json
+++ b/app/javascript/dashboard/i18n/locale/da/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/de/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/de/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Suche nach Personen, Chats, gespeicherten Antworten .."
    },
    "FILTER_ALL": "Alle",
-    "STATUS_TABS": [
-      {
-        "NAME": "Offen",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Gelöst",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Meine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Nicht zugewiesen",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Alle",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Meine",
+      "unassigned": "Nicht zugewiesen",
+      "all": "Alle"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Öffnen"
--- a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatische Zuordnung erfolgreich aktualisiert",
        "ERROR_MESSAGE": "Widget-Farbe konnte nicht aktualisiert werden. Bitte versuchen Sie es später noch einmal."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiviert",
-        "DISABLED": "Deaktiviert"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Aktiviert",
        "DISABLED": "Deaktiviert"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Platzieren Sie diese Schaltfläche in Ihrem Body-Tag",
      "INBOX_AGENTS": "Agenten",
      "INBOX_AGENTS_SUB_TEXT": "Hinzufügen oder Entfernen von Agenten zu diesem Posteingang",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Aktualisieren",
      "ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "E-Mail-Sammelbox für neue Konversation aktivieren oder deaktivieren",
--- a/app/javascript/dashboard/i18n/locale/de/report.json
+++ b/app/javascript/dashboard/i18n/locale/de/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT-Berichte",
    "NO_RECORDS": "Es sind keine Antworten zu CSAT Umfragen verfügbar.",
+    "DOWNLOAD": "CSAT-Berichte herunterladen",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Agenten wählen"
@ -420,7 +421,7 @@
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "Offene Konversationen",
      "LOADING_MESSAGE": "Konversationsdaten werden geladen...",
-      "OPEN": "Offen",
+      "OPEN": "Öffnen",
      "UNATTENDED": "Unbeaufsichtigt",
      "UNASSIGNED": "Nicht zugewiesen"
    },
--- a/app/javascript/dashboard/i18n/locale/el/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/el/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Αναζήτηση Ανθρώπων, συνομιλιών, αποθηκευμένων απαντήσεων .."
    },
    "FILTER_ALL": "Όλες",
-    "STATUS_TABS": [
-      {
-        "NAME": "Ανοιχτές",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Επιλύθηκαν",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Δικές μου",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Χωρίς Αντιστοίχιση",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Όλες",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Δικές μου",
+      "unassigned": "Χωρίς Αντιστοίχιση",
+      "all": "Όλες"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Ανοιχτές"
--- a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Η αυτόματη αντιστοίχιση ενημερώθηκε επιτυχώς",
        "ERROR_MESSAGE": "Δεν μπορεί να ενημερωθεί το χρώμα του widget. Παρακαλώ προσπαθήστε αργότερα."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Ενεργό",
-        "DISABLED": "Ανενεργό"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Ενεργό",
        "DISABLED": "Ανενεργό"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Τοποθετήσετε αυτόν τον κώδικα μέσα στο body tag της ιστοσελίδας σας",
      "INBOX_AGENTS": "Πράκτορες",
      "INBOX_AGENTS_SUB_TEXT": "Προσθέστε ή αφαιρέστε πράκτορες σε αυτό το κιβώτιο",
+      "AGENT_ASSIGNMENT": "Ανάθεση Συνομιλίας",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Ενημέρωση ρυθμίσεων ανάθεσης συνομιλίας",
      "UPDATE": "Ενημέρωση",
      "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",
--- a/app/javascript/dashboard/i18n/locale/el/report.json
+++ b/app/javascript/dashboard/i18n/locale/el/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "Αναφορές CSAT",
    "NO_RECORDS": "Δεν υπάρχουν διαθέσιμες απαντήσεις ερευνών CSAT.",
+    "DOWNLOAD": "Λήψη αναφορών CSAT",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Επιλέξτε Πράκτορες"
--- a/app/javascript/dashboard/i18n/locale/en/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/en/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Search for People, Chats, Saved Replies .."
    },
    "FILTER_ALL": "All",
-    "STATUS_TABS": [
-      {
-        "NAME": "Open",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Resolved",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Unassigned",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "All",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mine",
+      "unassigned": "Unassigned",
+      "all": "All"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Open"
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@ -1,6 +1,7 @@
 {
  "CONVERSATION": {
    "404": "Please select a conversation from left pane",
+    "DASHBOARD_APP_TAB_MESSAGES": "Messages",
    "UNVERIFIED_SESSION": "The identity of this user is not verified",
    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
    "NO_MESSAGE_2": " to send a message to your page!",
@ -30,6 +31,7 @@
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
+    "UNKNOWN_FILE_TYPE": "Unknown File",
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
        "ERROR_MESSAGE": "Could not update widget color. Please try again later."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Enabled",
        "DISABLED": "Disabled"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Update",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@ -354,6 +354,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@ -21,7 +21,7 @@
      },
      "MESSAGE_SIGNATURE_SECTION": {
        "TITLE": "Personal message signature",
-        "NOTE": "Create a personal message signature that would be added to all the messages you send from the platform. Use the rich content editor to create a highly personalised signature.",
+        "NOTE": "Create a personal message signature that would be added to all the messages you send from your email inbox. Use the rich content editor to create a highly personalised signature.",
        "BTN_TEXT": "Save message signature",
        "API_ERROR": "Couldn't save signature! Try again",
        "API_SUCCESS": "Signature saved successfully"
--- a/app/javascript/dashboard/i18n/locale/es/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/es/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Búsqueda de Personas, Chats, Respuestas Salvadas .."
    },
    "FILTER_ALL": "Todos",
-    "STATUS_TABS": [
-      {
-        "NAME": "Abrir",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Resuelto",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mías",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Unassigned",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Todos",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mías",
+      "unassigned": "Sin asignar",
+      "all": "Todos"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Abrir"
--- a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto-asignación actualizada correctamente",
        "ERROR_MESSAGE": "No se pudo actualizar el color del widget. Inténtalo de nuevo más tarde."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activado",
-        "DISABLED": "Deshabilitado"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Activado",
        "DISABLED": "Deshabilitado"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Coloca este botón dentro de tu etiqueta cuerpo",
      "INBOX_AGENTS": "Agentes",
      "INBOX_AGENTS_SUB_TEXT": "Añadir o quitar agentes de esta bandeja de entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Actualizar",
      "ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico",
--- a/app/javascript/dashboard/i18n/locale/es/report.json
+++ b/app/javascript/dashboard/i18n/locale/es/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "Reporte de encuestas de satisfacción",
    "NO_RECORDS": "No hay respuestas de encuestas de satisfacción disponibles.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Elegir agentes"
--- a/app/javascript/dashboard/i18n/locale/fa/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/fa/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "پیدا کردن افراد، گفتگوها و پاسخ‌های از پیش نوشته شده..."
    },
    "FILTER_ALL": "همه",
-    "STATUS_TABS": [
-      {
-        "NAME": "باز",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "حل شده",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "من",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "تخصیص داده نشده",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "همه",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "من",
+      "unassigned": "تخصیص داده نشده",
+      "all": "همه"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "باز"
--- a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "واگذاری خودکار گفتگو به ایجنت ها تنظیم شد",
        "ERROR_MESSAGE": "در حال حاضر امکان تغییر رنگ ویجت امکان‌پذیر نیست. لطفا بعدا امتحان کنید."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "فعال",
-        "DISABLED": "غیرفعال"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "فعال",
        "DISABLED": "غیرفعال"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "این دکمه را در تگ body قرار دهید",
      "INBOX_AGENTS": "ایجنت ها",
      "INBOX_AGENTS_SUB_TEXT": "اضافه کردن یا حذف کردن دسترسی ایجنت به صندوق ورودی",
+      "AGENT_ASSIGNMENT": "واگذاری مکالمه",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "تنظیمات واگذاری مکالمه را به روز کنید",
      "UPDATE": "اعمال شود",
      "ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",
--- a/app/javascript/dashboard/i18n/locale/fa/report.json
+++ b/app/javascript/dashboard/i18n/locale/fa/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "گزارشات رضایت مشتری",
    "NO_RECORDS": "هیچ پاسخ برای نظرسنجی رضایت مشتری در دسترس نیست.",
+    "DOWNLOAD": "دانلود گزارش CSAT",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "ایجنت را انتخاب کنید"
--- a/app/javascript/dashboard/i18n/locale/fi/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/fi/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Etsi ihmisiä, keskusteluita, tallennettuja vastauksia..."
    },
    "FILTER_ALL": "Kaikki",
-    "STATUS_TABS": [
-      {
-        "NAME": "Avaa",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Ratkaistu",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Minun",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Osoittamaton",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Kaikki",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Minun",
+      "unassigned": "Osoittamaton",
+      "all": "Kaikki"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Avaa"
--- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automaattinen delegointi päivitetty onnistuneesti",
        "ERROR_MESSAGE": "Widgetin väriä ei voitu päivittää. Yritä myöhemmin uudelleen."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Käytössä",
-        "DISABLED": "Pois käytöstä"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Käytössä",
        "DISABLED": "Pois käytöstä"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Aseta tämä painike body-tagiisi",
      "INBOX_AGENTS": "Edustajat",
      "INBOX_AGENTS_SUB_TEXT": "Lisää tai poista edustajia tästä saapuneet-kansiosta",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Päivitä",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/fi/report.json
+++ b/app/javascript/dashboard/i18n/locale/fi/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/fr/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/fr/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Rechercher des personnes, des conversations, des réponses standardisées ..."
    },
    "FILTER_ALL": "Tous",
-    "STATUS_TABS": [
-      {
-        "NAME": "Ouvert",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Résolu",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Les miens",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Non assigné",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Tous",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Les miens",
+      "unassigned": "Non assigné",
+      "all": "Tous"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Ouvert"
--- a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Affectation automatique mise à jour avec succès",
        "ERROR_MESSAGE": "Impossible de mettre à jour la couleur du widget. Veuillez réessayer plus tard."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activé",
-        "DISABLED": "Désactivé"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Activé",
        "DISABLED": "Désactivé"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Placez ce code avant la fermeture de votre balise body",
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Ajouter ou supprimer des agents de cette boîte de réception",
+      "AGENT_ASSIGNMENT": "Konversationsauftrag",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Aktualisieren Sie die Konversationszuweisungseinstellungen",
      "UPDATE": "Mettre à jour",
      "ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations",
--- a/app/javascript/dashboard/i18n/locale/fr/report.json
+++ b/app/javascript/dashboard/i18n/locale/fr/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "Rapports CSAT",
    "NO_RECORDS": "Il n'y a aucune réponse à l'enquête CSAT disponible.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choisissez des agents"
--- a/app/javascript/dashboard/i18n/locale/he/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/he/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "חפש אנשים, צ'אטים, תגובות שמורות .."
    },
    "FILTER_ALL": "הכל",
-    "STATUS_TABS": [
-      {
-        "NAME": "פתח",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "נפתרה",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "שלי",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "לא הוקצתה",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "הכל",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "שלי",
+      "unassigned": "לא הוקצתה",
+      "all": "הכל"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "פתח"
--- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "ההקצאה האוטומטית עודכנה בהצלחה",
        "ERROR_MESSAGE": "לא ניתן היה לעדכן את צבע הווידג'ט. בבקשה נסה שוב מאוחר יותר."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "מופעל",
-        "DISABLED": "כבוי"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "מופעל",
        "DISABLED": "כבוי"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "מקם את הכפתור הזה בתוך תג הגוף שלך",
      "INBOX_AGENTS": "סוכנים",
      "INBOX_AGENTS_SUB_TEXT": "הוסף או הסר נציגים מתיבת הדואר הנכנס הזו",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "עדכן",
      "ENABLE_EMAIL_COLLECT_BOX": "אפשר תיבת איסוף דוא\"ל",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "הפעל או השבת את תיבת איסוף הדוא\"ל בשיחה חדשה",
--- a/app/javascript/dashboard/i18n/locale/he/report.json
+++ b/app/javascript/dashboard/i18n/locale/he/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/hi/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/hi/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Search for People, Chats, Saved Replies .."
    },
    "FILTER_ALL": "All",
-    "STATUS_TABS": [
-      {
-        "NAME": "Open",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Resolved",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mine",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Unassigned",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "All",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mine",
+      "unassigned": "Unassigned",
+      "all": "All"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Open"
--- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
        "ERROR_MESSAGE": "Could not update widget color. Please try again later."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Enabled",
        "DISABLED": "Disabled"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Update",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/hi/report.json
+++ b/app/javascript/dashboard/i18n/locale/hi/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/hu/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/hu/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Keresés: emberek, beszélgetése, mentett válaszok .."
    },
    "FILTER_ALL": "Mind",
-    "STATUS_TABS": [
-      {
-        "NAME": "Megnyitás",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Megoldva",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Enyém",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Gazdátlan",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Mind",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Enyém",
+      "unassigned": "Gazdátlan",
+      "all": "Mind"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Megnyitás"
--- a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatikus hozzárendelés sikeresen frissítve",
        "ERROR_MESSAGE": "Nem sikerült a widget szín változtatása. Kérjük próbáld később."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Engedélyezve",
-        "DISABLED": "Letiltva"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Engedélyezve",
        "DISABLED": "Letiltva"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Ezt a gombot a body tag-en belül helyezd el",
      "INBOX_AGENTS": "Ügynökök",
      "INBOX_AGENTS_SUB_TEXT": "Ügynökök hosszáadása vagy eltávolítása az inboxból",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Frissítés",
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
--- a/app/javascript/dashboard/i18n/locale/hu/report.json
+++ b/app/javascript/dashboard/i18n/locale/hu/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/id/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/id/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Telusuri Orang, Obrolan, Balasan Tersimpan.."
    },
    "FILTER_ALL": "Semua",
-    "STATUS_TABS": [
-      {
-        "NAME": "Terbuka",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "Terselesaikan",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Milikku",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "Belum ditugaskan",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Semua",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Milikku",
+      "unassigned": "Belum ditugaskan",
+      "all": "Semua"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Terbuka"
--- a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Penugasan otomatis berhasil diperbarui",
        "ERROR_MESSAGE": "Tidak dapat memperbarui warna widget. Silakan coba lagi nanti."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Diaktifkan",
-        "DISABLED": "Nonaktif"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Diaktifkan",
        "DISABLED": "Nonaktif"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Tempatkan tombol ini di dalam tag <body> Anda",
      "INBOX_AGENTS": "Agen",
      "INBOX_AGENTS_SUB_TEXT": "Tambahkan atau hapus agen dari kotak masuk ini",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
      "UPDATE": "Perbarui",
      "ENABLE_EMAIL_COLLECT_BOX": "Aktifkan kotak pengumpulan email",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktifkan atau nonaktifkan kotak pengumpulan email pada percakpaan baru",
--- a/app/javascript/dashboard/i18n/locale/id/report.json
+++ b/app/javascript/dashboard/i18n/locale/id/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "Laporan CSAT",
    "NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
+    "DOWNLOAD": "Download CSAT Reports",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Choose Agents"
--- a/app/javascript/dashboard/i18n/locale/it/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/it/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "Cerca persone, Chat, risposte salvate .."
    },
    "FILTER_ALL": "Tutti",
-    "STATUS_TABS": [
-      {
-        "NAME": "Aperte",
-        "KEY": "contaaperture"
-      },
-      {
-        "NAME": "Risolti",
-        "KEY": "Conteggio"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "Mie",
-        "KEY": "Io",
-        "COUNT_KEY": "contaMinore"
-      },
-      {
-        "NAME": "Non assegnato",
-        "KEY": "non assegnato",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "Tutti",
-        "KEY": "Tutti",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mie",
+      "unassigned": "Non assegnato",
+      "all": "Tutti"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "Aperte"
--- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
@ -341,10 +341,6 @@
        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Assegnazione automatica aggiornata correttamente",
        "ERROR_MESSAGE": "Impossibile aggiornare il colore del widget. Riprova più tardi."
      },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Abilitato",
-        "DISABLED": "Disabilitato"
-      },
      "EMAIL_COLLECT_BOX": {
        "ENABLED": "Abilitato",
        "DISABLED": "Disabilitato"
@ -402,6 +398,8 @@
      "MESSENGER_SUB_HEAD": "Posiziona questo pulsante all'interno del tuo tag body",
      "INBOX_AGENTS": "Agenti",
      "INBOX_AGENTS_SUB_TEXT": "Aggiungi o rimuovi agenti da questa casella",
+      "AGENT_ASSIGNMENT": "Assegnazione conversazione",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Aggiorna le impostazioni di assegnazione della conversazione",
      "UPDATE": "Aggiorna",
      "ENABLE_EMAIL_COLLECT_BOX": "Abilita casella di raccolta email",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Abilita o disabilita la casella di raccolta email nella nuova conversazione",
--- a/app/javascript/dashboard/i18n/locale/it/report.json
+++ b/app/javascript/dashboard/i18n/locale/it/report.json
@ -386,6 +386,7 @@
  "CSAT_REPORTS": {
    "HEADER": "Rapporti CSAT",
    "NO_RECORDS": "Non ci sono risposte al sondaggio CSAT disponibili.",
+    "DOWNLOAD": "Scarica report CSAT",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "Scegli agenti"
@ -420,7 +421,7 @@
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "Conversazioni aperte",
      "LOADING_MESSAGE": "Caricamento metriche conversazioni...",
-      "OPEN": "Aperte",
+      "OPEN": "Apri",
      "UNATTENDED": "Non partecipate",
      "UNASSIGNED": "Non assegnato"
    },
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@ -151,7 +151,7 @@
  },
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Visualizzazione attuale:",
-    "SWITCH": "Switch",
+    "SWITCH": "Scambia",
    "CONVERSATIONS": "Conversazioni",
    "ALL_CONVERSATIONS": "Tutte le conversazioni",
    "MENTIONED_CONVERSATIONS": "Menzioni",
--- a/app/javascript/dashboard/i18n/locale/ja/advancedFilters.json
+++ b/app/javascript/dashboard/i18n/locale/ja/advancedFilters.json
@ -1,28 +1,28 @@
 {
  "FILTER": {
    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
-    "SUBMIT_BUTTON_LABEL": "Apply filters",
+    "SUBTITLE": "会話のフィルターを行うには、適用したいフィルターを選択して「フィルターを適用」を押してください。",
+    "ADD_NEW_FILTER": "フィルターを追加",
+    "FILTER_DELETE_ERROR": "保存するには少なくとも一つのフィルター選択が必要です。",
+    "SUBMIT_BUTTON_LABEL": "フィルターを適用",
    "CANCEL_BUTTON_LABEL": "キャンセル",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
-    "TOOLTIP_LABEL": "Filter conversations",
+    "CLEAR_BUTTON_LABEL": "フィルターをクリア",
+    "EMPTY_VALUE_ERROR": "値は必須です",
+    "TOOLTIP_LABEL": "会話をフィルターする",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "AND",
      "OR": "OR"
    },
    "OPERATOR_LABELS": {
-      "equal_to": "Equal to",
-      "not_equal_to": "Not equal to",
-      "contains": "Contains",
-      "does_not_contain": "Does not contain",
-      "is_present": "Is present",
-      "is_not_present": "Is not present",
-      "is_greater_than": "Is greater than",
-      "is_less_than": "Is lesser than",
-      "days_before": "Is x days before"
+      "equal_to": "等しい",
+      "not_equal_to": "等しくない",
+      "contains": "含む",
+      "does_not_contain": "含まない",
+      "is_present": "存在する",
+      "is_not_present": "存在しない",
+      "is_greater_than": "より大きい",
+      "is_less_than": "より小さい",
+      "days_before": "x日前"
    },
    "ATTRIBUTE_LABELS": {
      "TRUE": "True",
@ -30,16 +30,16 @@
    },
    "ATTRIBUTES": {
      "STATUS": "状況",
-      "ASSIGNEE_NAME": "Assignee Name",
+      "ASSIGNEE_NAME": "担当者名",
      "INBOX_NAME": "受信トレイ名",
-      "TEAM_NAME": "Team Name",
+      "TEAM_NAME": "チーム名",
      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "CAMPAIGN_NAME": "キャンペーンの名前",
      "LABELS": "ラベル",
-      "BROWSER_LANGUAGE": "Browser Language",
-      "COUNTRY_NAME": "Country Name",
-      "REFERER_LINK": "Referer link",
-      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "BROWSER_LANGUAGE": "ブラウザの言語",
+      "COUNTRY_NAME": "国名",
+      "REFERER_LINK": "参照者のリンク",
+      "CUSTOM_ATTRIBUTE_LIST": "リスト",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
@ -58,11 +58,11 @@
        "LABEL": "Name this filter",
        "PLACEHOLDER": "Enter a name for this filter",
        "ERROR_MESSAGE": "Name is required",
-        "SAVE_BUTTON": "Save filter",
+        "SAVE_BUTTON": "フィルターの保存",
        "CANCEL_BUTTON": "キャンセル",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "フォルダが正常に作成されました",
+          "ERROR_MESSAGE": "フォルダの作成中にエラーが発生しました"
        },
        "API_SEGMENTS": {
          "SUCCESS_MESSAGE": "Segment created successfully",
--- a/app/javascript/dashboard/i18n/locale/ja/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/ja/chatlist.json
@ -12,33 +12,11 @@
      "INPUT": "人物、チャット、保存された返信を検索する"
    },
    "FILTER_ALL": "すべて",
-    "STATUS_TABS": [
-      {
-        "NAME": "開く",
-        "KEY": "openCount"
-      },
-      {
-        "NAME": "解決済み",
-        "KEY": "allConvCount"
-      }
-    ],
-    "ASSIGNEE_TYPE_TABS": [
-      {
-        "NAME": "自分",
-        "KEY": "me",
-        "COUNT_KEY": "mineCount"
-      },
-      {
-        "NAME": "未割当",
-        "KEY": "unassigned",
-        "COUNT_KEY": "unAssignedCount"
-      },
-      {
-        "NAME": "すべて",
-        "KEY": "all",
-        "COUNT_KEY": "allCount"
-      }
-    ],
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "自分",
+      "unassigned": "未割当",
+      "all": "すべて"
+    },
    "CHAT_STATUS_FILTER_ITEMS": {
      "open": {
        "TEXT": "開く"
--- a/app/javascript/dashboard/i18n/locale/ja/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ja/contact.json
@ -186,7 +186,7 @@
    "SEARCH_BUTTON": "Search",
    "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
    "FILTER_CONTACTS": "Filter",
-    "FILTER_CONTACTS_SAVE": "Save filter",
+    "FILTER_CONTACTS_SAVE": "フィルターの保存",
    "FILTER_CONTACTS_DELETE": "Delete filter",
    "LIST": {
      "LOADING_MESSAGE": "Loading contacts...",
--- a/app/javascript/dashboard/i18n/locale/ja/contactFilters.json
+++ b/app/javascript/dashboard/i18n/locale/ja/contactFilters.json
@ -2,28 +2,28 @@
    "CONTACTS_FILTER": {
        "TITLE": "Filter Contacts",
        "SUBTITLE": "Add filters below and hit 'Submit' to filter contacts.",
-        "ADD_NEW_FILTER": "Add Filter",
+        "ADD_NEW_FILTER": "フィルターを追加",
        "CLEAR_ALL_FILTERS": "Clear All Filters",
-        "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+        "FILTER_DELETE_ERROR": "保存するには少なくとも一つのフィルター選択が必要です。",
        "SUBMIT_BUTTON_LABEL": "送信",
        "CANCEL_BUTTON_LABEL": "キャンセル",
-        "CLEAR_BUTTON_LABEL": "Clear Filters",
-        "EMPTY_VALUE_ERROR": "Value is required",
+        "CLEAR_BUTTON_LABEL": "フィルターをクリア",
+        "EMPTY_VALUE_ERROR": "値は必須です",
        "TOOLTIP_LABEL": "Filter contacts",
        "QUERY_DROPDOWN_LABELS": {
            "AND": "AND",
            "OR": "OR"
        },
        "OPERATOR_LABELS": {
-            "equal_to": "Equal to",
-            "not_equal_to": "Not equal to",
-            "contains": "Contains",
-            "does_not_contain": "Does not contain",
-            "is_present": "Is present",
-            "is_not_present": "Is not present",
-            "is_greater_than": "Is greater than",
+            "equal_to": "等しい",
+            "not_equal_to": "等しくない",
+            "contains": "含む",
+            "does_not_contain": "含まない",
+            "is_present": "存在する",
+            "is_not_present": "存在しない",
+            "is_greater_than": "より大きい",
            "is_lesser_than": "Is lesser than",
-            "days_before": "Is x days before"
+            "days_before": "x日前"
        },
        "ATTRIBUTES": {
            "NAME": "名前",
@ -32,7 +32,7 @@
            "IDENTIFIER": "Identifier",
            "CITY": "City",
            "COUNTRY": "Country",
-            "CUSTOM_ATTRIBUTE_LIST": "List",
+            "CUSTOM_ATTRIBUTE_LIST": "リスト",
            "CUSTOM_ATTRIBUTE_TEXT": "Text",
            "CUSTOM_ATTRIBUTE_NUMBER": "Number",
            "CUSTOM_ATTRIBUTE_LINK": "Link",
--- a/Show more
+++ b/Show more
 @ -1 +1 @@
 .0.2
 .0.4