diff --git a/app/javascript/widget/components/PreChat/Form.vue b/app/javascript/widget/components/PreChat/Form.vue
index 69e543b21..1649068c6 100644
--- a/app/javascript/widget/components/PreChat/Form.vue
+++ b/app/javascript/widget/components/PreChat/Form.vue
@@ -117,11 +117,23 @@ export default {
     filteredPreChatFields() {
       const isUserEmailAvailable = !!this.currentUser.email;
       const isUserPhoneNumberAvailable = !!this.currentUser.phone_number;
+      const isUserIdentifierAvailable = !!this.currentUser.identifier;
+      const isUserNameAvailable = !!(
+        isUserIdentifierAvailable ||
+        isUserEmailAvailable ||
+        isUserPhoneNumberAvailable
+      );
       return this.preChatFields.filter(field => {
-        return !(
-          (isUserEmailAvailable && field.name === 'emailAddress') ||
-          (isUserPhoneNumberAvailable && field.name === 'phoneNumber')
-        );
+        if (isUserEmailAvailable && field.name === 'emailAddress') {
+          return false;
+        }
+        if (isUserPhoneNumberAvailable && field.name === 'phoneNumber') {
+          return false;
+        }
+        if (isUserNameAvailable && field.name === 'fullName') {
+          return false;
+        }
+        return true;
       });
     },
     enabledPreChatFields() {
diff --git a/app/views/api/v1/widget/contacts/show.json.jbuilder b/app/views/api/v1/widget/contacts/show.json.jbuilder
index d6228cbfe..2e7a38277 100644
--- a/app/views/api/v1/widget/contacts/show.json.jbuilder
+++ b/app/views/api/v1/widget/contacts/show.json.jbuilder
@@ -2,3 +2,4 @@ json.id @contact.id
 json.name @contact.name
 json.email @contact.email
 json.phone_number @contact.phone_number
+json.identifier @contact.identifier