diff --git a/app/builders/messages/message_builder.rb b/app/builders/messages/message_builder.rb
index b6ae5409d..a30394edc 100644
--- a/app/builders/messages/message_builder.rb
+++ b/app/builders/messages/message_builder.rb
@@ -16,6 +16,7 @@ class Messages::MessageBuilder
   def perform
     @message = @conversation.messages.build(message_params)
     process_attachments
+    process_emails
     @message.save!
     @message
   end
@@ -34,6 +35,16 @@ class Messages::MessageBuilder
     end
   end
 
+  def process_emails
+    return unless @conversation.inbox&.inbox_type == 'Email'
+
+    cc_emails = @params[:cc_emails].split(',') if @params[:cc_emails]
+    bcc_emails = @params[:bcc_emails].split(',') if @params[:bcc_emails]
+
+    @message.content_attributes[:cc_emails] = cc_emails
+    @message.content_attributes[:bcc_emails] = bcc_emails
+  end
+
   def message_type
     if @conversation.inbox.channel_type != 'Channel::Api' && @message_type == 'incoming'
       raise StandardError, 'Incoming messages are only allowed in Api inboxes'
diff --git a/app/javascript/dashboard/api/inbox/message.js b/app/javascript/dashboard/api/inbox/message.js
index 98c250e60..39bb5eb04 100644
--- a/app/javascript/dashboard/api/inbox/message.js
+++ b/app/javascript/dashboard/api/inbox/message.js
@@ -8,6 +8,8 @@ export const buildCreatePayload = ({
   contentAttributes,
   echoId,
   file,
+  ccEmails,
+  bccEmails,
 }) => {
   let payload;
   if (file) {
@@ -18,12 +20,16 @@ export const buildCreatePayload = ({
     }
     payload.append('private', isPrivate);
     payload.append('echo_id', echoId);
+    payload.append('cc_emails', ccEmails);
+    payload.append('bcc_emails', bccEmails);
   } else {
     payload = {
       content: message,
       private: isPrivate,
       echo_id: echoId,
       content_attributes: contentAttributes,
+      cc_emails: ccEmails,
+      bcc_emails: bccEmails,
     };
   }
   return payload;
@@ -41,6 +47,8 @@ class MessageApi extends ApiClient {
     contentAttributes,
     echo_id: echoId,
     file,
+    ccEmails,
+    bccEmails,
   }) {
     return axios({
       method: 'post',
@@ -51,6 +59,8 @@ class MessageApi extends ApiClient {
         contentAttributes,
         echoId,
         file,
+        ccEmails,
+        bccEmails,
       }),
     });
   }
diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index e5de1b040..b3674681a 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -3,8 +3,9 @@
     <div :class="wrapClass">
       <div v-tooltip.top-start="sentByMessage" :class="bubbleClass">
         <bubble-mail-head
-          v-if="isEmailContentType"
           :email-attributes="contentAttributes.email"
+          :cc="emailHeadAttributes.cc"
+          :bcc="emailHeadAttributes.bcc"
           :is-incoming="isIncoming"
         />
         <bubble-text
@@ -222,6 +223,13 @@ export default {
     isIncoming() {
       return this.data.message_type === MESSAGE_TYPE.INCOMING;
     },
+    emailHeadAttributes() {
+      return {
+        email: this.contentAttributes.email,
+        cc: this.contentAttributes.cc_emails,
+        bcc: this.contentAttributes.bcc_emails
+      }
+    },
     hasAttachments() {
       return !!(this.data.attachments && this.data.attachments.length > 0);
     },
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index fedd96927..2de33e6af 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -20,6 +20,11 @@
         v-on-clickaway="hideEmojiPicker"
         :on-click="emojiOnClick"
       />
+      <reply-email-head
+        v-if="showReplyHead"
+        @set-emails="setCcEmails"
+        :clear-mails="clearMails"
+      />
       <resizable-text-area
         v-if="!showRichContentEditor"
         ref="messageInput"
@@ -82,6 +87,7 @@ import CannedResponse from './CannedResponse';
 import ResizableTextArea from 'shared/components/ResizableTextArea';
 import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview';
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel';
+import ReplyEmailHead from './ReplyEmailHead';
 import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBottomPanel';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
@@ -104,6 +110,7 @@ export default {
     ResizableTextArea,
     AttachmentPreview,
     ReplyTopPanel,
+    ReplyEmailHead,
     ReplyBottomPanel,
     WootMessageEditor,
   },
@@ -134,6 +141,7 @@ export default {
       mentionSearchKey: '',
       hasUserMention: false,
       hasSlashCommand: false,
+      clearMails: false,
     };
   },
   computed: {
@@ -270,6 +278,9 @@ export default {
       }
       return !this.message.trim().replace(/\n/g, '').length;
     },
+    showReplyHead(){
+      return this.isAnEmailChannel;
+    },
   },
   watch: {
     currentChat(conversation) {
@@ -354,6 +365,7 @@ export default {
           this.showAlert(errorMessage);
         }
         this.hideEmojiPicker();
+        this.clearMails = false;
       }
     },
     replaceText(message) {
@@ -376,6 +388,7 @@ export default {
     clearMessage() {
       this.message = '';
       this.attachedFiles = [];
+      this.clearMails = true;
     },
     toggleEmojiPicker() {
       this.showEmojiPicker = !this.showEmojiPicker;
@@ -452,11 +465,23 @@ export default {
         messagePayload.file = attachment.resource.file;
       }
 
+      if(this.ccEmails) {
+        messagePayload.ccEmails = this.ccEmails;
+      }
+
+      if(this.bccEmails) {
+        messagePayload.bccEmails = this.bccEmails;
+      }
+
       return messagePayload;
     },
     setFormatMode(value) {
       this.updateUISettings({ display_rich_content_editor: value });
     },
+    setCcEmails(value) {
+      this.bccEmails = value.bccEmails;
+      this.ccEmails = value.ccEmails
+    }
   },
 };
 </script>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyEmailHead.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyEmailHead.vue
index 4f30f03bd..b8e193783 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyEmailHead.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyEmailHead.vue
@@ -1,17 +1,17 @@
 <template>
   <div>
     <div class="input-group-wrap">
-      <div class="input-group small" :class="{ error: $v.ccEmails.$error }">
+      <div class="input-group small" :class="{ error: $v.ccEmailsVal.$error }">
         <label class="input-group-label">
           {{ $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.CC.LABEL') }}
         </label>
         <div class="input-group-field">
           <woot-input
-            v-model.trim="ccEmails"
+            v-model.trim="$v.ccEmailsVal.$model"
             type="email"
-            :class="{ error: $v.ccEmails.$error }"
+            :class="{ error: $v.ccEmailsVal.$error }"
             :placeholder="$t('CONVERSATION.REPLYBOX.EMAIL_HEAD.CC.PLACEHOLDER')"
-            @blur="$v.ccEmails.$touch"
+            @blur="onBlur"
           />
         </div>
         <woot-button
@@ -23,28 +23,28 @@
           {{ $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.ADD_BCC') }}
         </woot-button>
       </div>
-      <span v-if="$v.ccEmails.$error" class="message">
+      <span v-if="$v.ccEmailsVal.$error" class="message">
         {{ $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.CC.ERROR') }}
       </span>
     </div>
     <div v-if="showBcc" class="input-group-wrap">
-      <div class="input-group small" :class="{ error: $v.bccEmails.$error }">
+      <div class="input-group small" :class="{ error: $v.bccEmailsVal.$error }">
         <label class="input-group-label">
           {{ $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.BCC.LABEL') }}
         </label>
         <div class="input-group-field">
           <woot-input
-            v-model.trim="bccEmails"
+            v-model.trim="$v.bccEmailsVal.$model"
             type="email"
-            :class="{ error: $v.bccEmails.$error }"
+            :class="{ error: $v.bccEmailsVal.$error }"
             :placeholder="
               $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.BCC.PLACEHOLDER')
             "
-            @blur="$v.bccEmails.$touch"
+            @blur="onBlur"
           />
         </div>
       </div>
-      <span v-if="$v.bccEmails.$error" class="message">
+      <span v-if="$v.bccEmailsVal.$error" class="message">
         {{ $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.BCC.ERROR') }}
       </span>
     </div>
@@ -55,27 +55,25 @@
 import { validEmailsByComma } from './helpers/emailHeadHelper';
 export default {
   props: {
-    ccEmails: {
-      type: String,
-      default: '',
-    },
-    bccEmails: {
-      type: String,
-      default: '',
+    clearMails: {
+      type: Boolean,
+      default: false,
     },
   },
   data() {
     return {
       showBcc: false,
+      ccEmailsVal: '',
+      bccEmailsVal: '',
     };
   },
   validations: {
-    ccEmails: {
+    ccEmailsVal: {
       hasValidEmails(value) {
         return validEmailsByComma(value);
       },
     },
-    bccEmails: {
+    bccEmailsVal: {
       hasValidEmails(value) {
         return validEmailsByComma(value);
       },
@@ -85,7 +83,20 @@ export default {
     handleAddBcc() {
       this.showBcc = true;
     },
+    onBlur() {
+      this.$v.$touch();
+      this.$emit("set-emails", { bccEmails: this.bccEmailsVal, ccEmails: this.ccEmailsVal });
+    },
   },
+  watch: {
+    clearMails: function(value){
+      if(value) {
+        this.ccEmailsVal = '';
+        this.bccEmailsVal = '';
+        this.clearMails = false;
+      }
+    }
+  }
 };
 </script>
 <style lang="scss" scoped>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue
index fccc46f59..661dd40fb 100644
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue
@@ -36,6 +36,14 @@ export default {
       type: Boolean,
       default: true,
     },
+    cc: {
+      type: Array,
+      default: [],
+    },
+    bcc: {
+      type: Array,
+      default: [],
+    }
   },
   computed: {
     toMails() {
@@ -43,11 +51,11 @@ export default {
       return to.join(', ');
     },
     ccMails() {
-      const cc = this.emailAttributes.cc || [];
+      const cc = this.emailAttributes.cc || this.cc || [];
       return cc.join(', ');
     },
     bccMails() {
-      const bcc = this.emailAttributes.bcc || [];
+      const bcc = this.emailAttributes.bcc || this.bcc || [];
       return bcc.join(', ');
     },
     subject() {
diff --git a/app/mailers/conversation_reply_mailer.rb b/app/mailers/conversation_reply_mailer.rb
index b9e439e2b..fd658a4b0 100644
--- a/app/mailers/conversation_reply_mailer.rb
+++ b/app/mailers/conversation_reply_mailer.rb
@@ -19,7 +19,9 @@ class ConversationReplyMailer < ApplicationMailer
            reply_to: reply_email,
            subject: mail_subject,
            message_id: custom_message_id,
-           in_reply_to: in_reply_to_email
+           in_reply_to: in_reply_to_email,
+           cc: cc_bcc_emails[0],
+           bcc: cc_bcc_emails[1]
          })
   end
 
@@ -39,7 +41,9 @@ class ConversationReplyMailer < ApplicationMailer
            reply_to: reply_email,
            subject: mail_subject,
            message_id: custom_message_id,
-           in_reply_to: in_reply_to_email
+           in_reply_to: in_reply_to_email,
+           cc: cc_bcc_emails[0],
+           bcc: cc_bcc_emails[1]
          })
   end
 
@@ -142,6 +146,15 @@ class ConversationReplyMailer < ApplicationMailer
     nil
   end
 
+  def cc_bcc_emails
+    content_attributes = @conversation.messages.outgoing.last&.content_attributes
+
+    return [] unless content_attributes
+    return [] unless content_attributes[:cc_emails] || content_attributes[:bcc_emails]
+
+    [content_attributes[:cc_emails], content_attributes[:bcc_emails]]
+  end
+
   def inbound_email_enabled?
     @inbound_email_enabled ||= @account.feature_enabled?('inbound_emails') && @account.inbound_email_domain
                                                                                       .present? && @account.support_email.present?
diff --git a/spec/mailers/conversation_reply_mailer_spec.rb b/spec/mailers/conversation_reply_mailer_spec.rb
index 598549708..9fe50b837 100644
--- a/spec/mailers/conversation_reply_mailer_spec.rb
+++ b/spec/mailers/conversation_reply_mailer_spec.rb
@@ -15,9 +15,28 @@ RSpec.describe ConversationReplyMailer, type: :mailer do
 
     context 'with summary' do
       let(:conversation) { create(:conversation, account: account, assignee: agent) }
-      let(:message) { create(:message, account: account, conversation: conversation) }
+      let(:message) do
+        create(:message,
+               account: account,
+               conversation: conversation,
+               content_attributes: {
+                 cc_emails: 'agent_cc1@example.com',
+                 bcc_emails: 'agent_bcc1@example.com'
+               })
+      end
+      let(:cc_message) do
+        create(:message,
+               account: account,
+               message_type: :outgoing,
+               conversation: conversation,
+               content_attributes: {
+                 cc_emails: 'agent_cc1@example.com',
+                 bcc_emails: 'agent_bcc1@example.com'
+               })
+      end
       let(:private_message) { create(:message, account: account, content: 'This is a private message', conversation: conversation) }
       let(:mail) { described_class.reply_with_summary(message.conversation, Time.zone.now).deliver_now }
+      let(:cc_mail) { described_class.reply_with_summary(cc_message.conversation, Time.zone.now).deliver_now }
 
       it 'renders the subject' do
         expect(mail.subject).to eq("[##{message.conversation.display_id}] New messages on this conversation")
@@ -37,6 +56,11 @@ RSpec.describe ConversationReplyMailer, type: :mailer do
         conversation.update(contact_last_seen_at: Time.zone.now)
         expect(mail).to eq nil
       end
+
+      it 'will send email to cc and bcc email addresses' do
+        expect(cc_mail.cc.first).to eq(cc_message.content_attributes[:cc_emails])
+        expect(cc_mail.bcc.first).to eq(cc_message.content_attributes[:bcc_emails])
+      end
     end
 
     context 'without assignee' do