diff --git a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
index 42f2a45fb..da5e213e9 100644
--- a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "تم تحديث إعدادات الإسناد التلقائي بنجاح",
         "ERROR_MESSAGE": "تعذر تحديث لون صندوق الدردشة. الرجاء المحاولة مرة أخرى لاحقاً."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "مفعل",
-        "DISABLED": "معطّل"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "مفعل",
         "DISABLED": "معطّل"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "ضع هذا الكود داخل وسم الـ body في موقعك",
       "INBOX_AGENTS": "موظف الدعم",
       "INBOX_AGENTS_SUB_TEXT": "إضافة أو إزالة موظفين من قناة التواصل هذه",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "تحديث",
       "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",
diff --git a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
index 94110fae8..7e4842bd7 100644
--- a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Агенти",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
index 06f934430..19fa864b0 100644
--- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Assignació automàtica actualitzada correctament",
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el color del widget. Torneu-ho a provar més endavant."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Habilita",
-        "DISABLED": "Inhabilita"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Habilita",
         "DISABLED": "Inhabilita"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Col·loca aquest botó dins de l'etiqueta body",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Afegir o eliminar agents d'aquesta safata d'entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Actualitza",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
index 3e1142191..c0771d5de 100644
--- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatické přiřazení bylo úspěšně aktualizováno",
         "ERROR_MESSAGE": "Nelze aktualizovat barvu widgetu. Opakujte akci později."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Povoleno",
-        "DISABLED": "Zakázáno"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Povoleno",
         "DISABLED": "Zakázáno"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Umístěte toto tlačítko dovnitř vašeho tělesného štítku",
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Přidat nebo odebrat agenty z této složky doručené pošty",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Aktualizovat",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
index 1a199e343..6c5201ef9 100644
--- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatisk tildeling opdateret",
         "ERROR_MESSAGE": "Kunne ikke opdatere widget farve. Prøv igen senere."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiveret",
-        "DISABLED": "Deaktiveret"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiveret",
         "DISABLED": "Deaktiveret"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Placer denne knap inde i din body tag",
       "INBOX_AGENTS": "Agenter",
       "INBOX_AGENTS_SUB_TEXT": "Tilføj eller fjern agenter fra denne indbakke",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Opdater",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
index ea61c99c1..5d8d2aaa4 100644
--- a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatische Zuordnung erfolgreich aktualisiert",
         "ERROR_MESSAGE": "Widget-Farbe konnte nicht aktualisiert werden. Bitte versuchen Sie es später noch einmal."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiviert",
-        "DISABLED": "Deaktiviert"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiviert",
         "DISABLED": "Deaktiviert"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Platzieren Sie diese Schaltfläche in Ihrem Body-Tag",
       "INBOX_AGENTS": "Agenten",
       "INBOX_AGENTS_SUB_TEXT": "Hinzufügen oder Entfernen von Agenten zu diesem Posteingang",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Aktualisieren",
       "ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "E-Mail-Sammelbox für neue Konversation aktivieren oder deaktivieren",
diff --git a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
index ac7d25e5a..e0f284e48 100644
--- a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Η αυτόματη αντιστοίχιση ενημερώθηκε επιτυχώς",
         "ERROR_MESSAGE": "Δεν μπορεί να ενημερωθεί το χρώμα του widget. Παρακαλώ προσπαθήστε αργότερα."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Ενεργό",
-        "DISABLED": "Ανενεργό"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ενεργό",
         "DISABLED": "Ανενεργό"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Τοποθετήσετε αυτόν τον κώδικα μέσα στο body tag της ιστοσελίδας σας",
       "INBOX_AGENTS": "Πράκτορες",
       "INBOX_AGENTS_SUB_TEXT": "Προσθέστε ή αφαιρέστε πράκτορες σε αυτό το κιβώτιο",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Ενημέρωση",
       "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",
diff --git a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
index 8f25d620a..bb46e4faf 100644
--- a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto-asignación actualizada correctamente",
         "ERROR_MESSAGE": "No se pudo actualizar el color del widget. Inténtalo de nuevo más tarde."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activado",
-        "DISABLED": "Deshabilitado"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activado",
         "DISABLED": "Deshabilitado"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Coloca este botón dentro de tu etiqueta cuerpo",
       "INBOX_AGENTS": "Agentes",
       "INBOX_AGENTS_SUB_TEXT": "Añadir o quitar agentes de esta bandeja de entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Actualizar",
       "ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico",
diff --git a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
index 1734395c9..d0ff5b89b 100644
--- a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "واگذاری خودکار گفتگو به ایجنت ها تنظیم شد",
         "ERROR_MESSAGE": "در حال حاضر امکان تغییر رنگ ویجت امکان‌پذیر نیست. لطفا بعدا امتحان کنید."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "فعال",
-        "DISABLED": "غیرفعال"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "فعال",
         "DISABLED": "غیرفعال"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "این دکمه را در تگ body قرار دهید",
       "INBOX_AGENTS": "ایجنت ها",
       "INBOX_AGENTS_SUB_TEXT": "اضافه کردن یا حذف کردن دسترسی ایجنت به صندوق ورودی",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "اعمال شود",
       "ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",
diff --git a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
index a985f2811..9d8a4dc70 100644
--- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automaattinen delegointi päivitetty onnistuneesti",
         "ERROR_MESSAGE": "Widgetin väriä ei voitu päivittää. Yritä myöhemmin uudelleen."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Käytössä",
-        "DISABLED": "Pois käytöstä"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Käytössä",
         "DISABLED": "Pois käytöstä"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Aseta tämä painike body-tagiisi",
       "INBOX_AGENTS": "Edustajat",
       "INBOX_AGENTS_SUB_TEXT": "Lisää tai poista edustajia tästä saapuneet-kansiosta",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Päivitä",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
index 2b8423999..48d1ecb78 100644
--- a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Affectation automatique mise à jour avec succès",
         "ERROR_MESSAGE": "Impossible de mettre à jour la couleur du widget. Veuillez réessayer plus tard."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activé",
-        "DISABLED": "Désactivé"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activé",
         "DISABLED": "Désactivé"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Placez ce code avant la fermeture de votre balise body",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Ajouter ou supprimer des agents de cette boîte de réception",
+      "AGENT_ASSIGNMENT": "Konversationsauftrag",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Aktualisieren Sie die Konversationszuweisungseinstellungen",
       "UPDATE": "Mettre à jour",
       "ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations",
diff --git a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
index ebda8ee17..fa71fca8e 100644
--- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "ההקצאה האוטומטית עודכנה בהצלחה",
         "ERROR_MESSAGE": "לא ניתן היה לעדכן את צבע הווידג'ט. בבקשה נסה שוב מאוחר יותר."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "מופעל",
-        "DISABLED": "כבוי"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "מופעל",
         "DISABLED": "כבוי"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "מקם את הכפתור הזה בתוך תג הגוף שלך",
       "INBOX_AGENTS": "סוכנים",
       "INBOX_AGENTS_SUB_TEXT": "הוסף או הסר נציגים מתיבת הדואר הנכנס הזו",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "עדכן",
       "ENABLE_EMAIL_COLLECT_BOX": "אפשר תיבת איסוף דוא\"ל",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "הפעל או השבת את תיבת איסוף הדוא\"ל בשיחה חדשה",
diff --git a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
index bda8ea1ef..e9ee9c5b8 100644
--- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
index 27d2446ac..d03a98b66 100644
--- a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatikus hozzárendelés sikeresen frissítve",
         "ERROR_MESSAGE": "Nem sikerült a widget szín változtatása. Kérjük próbáld később."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Engedélyezve",
-        "DISABLED": "Letiltva"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Engedélyezve",
         "DISABLED": "Letiltva"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Ezt a gombot a body tag-en belül helyezd el",
       "INBOX_AGENTS": "Ügynökök",
       "INBOX_AGENTS_SUB_TEXT": "Ügynökök hosszáadása vagy eltávolítása az inboxból",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Frissítés",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
index b5ad68017..705db8869 100644
--- a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Penugasan otomatis berhasil diperbarui",
         "ERROR_MESSAGE": "Tidak dapat memperbarui warna widget. Silakan coba lagi nanti."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Diaktifkan",
-        "DISABLED": "Nonaktif"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Diaktifkan",
         "DISABLED": "Nonaktif"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Tempatkan tombol ini di dalam tag <body> Anda",
       "INBOX_AGENTS": "Agen",
       "INBOX_AGENTS_SUB_TEXT": "Tambahkan atau hapus agen dari kotak masuk ini",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Perbarui",
       "ENABLE_EMAIL_COLLECT_BOX": "Aktifkan kotak pengumpulan email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktifkan atau nonaktifkan kotak pengumpulan email pada percakpaan baru",
diff --git a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
index 2bd15869d..9aa37e0e0 100644
--- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Assegnazione automatica aggiornata correttamente",
         "ERROR_MESSAGE": "Impossibile aggiornare il colore del widget. Riprova più tardi."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Abilitato",
-        "DISABLED": "Disabilitato"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Abilitato",
         "DISABLED": "Disabilitato"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Posiziona questo pulsante all'interno del tuo tag body",
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Aggiungi o rimuovi agenti da questa casella",
+      "AGENT_ASSIGNMENT": "Assegnazione conversazione",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Aggiorna le impostazioni di assegnazione della conversazione",
       "UPDATE": "Aggiorna",
       "ENABLE_EMAIL_COLLECT_BOX": "Abilita casella di raccolta email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Abilita o disabilita la casella di raccolta email nella nuova conversazione",
diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json
index c62452a6d..6b4712625 100644
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@@ -151,7 +151,7 @@
   },
   "SIDEBAR": {
     "CURRENTLY_VIEWING_ACCOUNT": "Visualizzazione attuale:",
-    "SWITCH": "Switch",
+    "SWITCH": "Scambia",
     "CONVERSATIONS": "Conversazioni",
     "ALL_CONVERSATIONS": "Tutte le conversazioni",
     "MENTIONED_CONVERSATIONS": "Menzioni",
diff --git a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
index 55d1537b9..1aa3f28a2 100644
--- a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "自動割り当ての更新に成功しました",
         "ERROR_MESSAGE": "ウィジェットの色を更新できませんでした。後でもう一度お試しください"
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "有効です",
-        "DISABLED": "無効です"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "有効です",
         "DISABLED": "無効です"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "このボタンをbodyタグの中に配置してください。",
       "INBOX_AGENTS": "担当者",
       "INBOX_AGENTS_SUB_TEXT": "この受信トレイから担当者を追加または削除する",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "更新",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
index 76f0dee06..7b974a3e1 100644
--- a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "자동 할당 업데이트 완료",
         "ERROR_MESSAGE": "위젯 색상을 업데이트할 수 없음. 나중에 다시 시도해 주십시오."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "사용함",
-        "DISABLED": "사용 안 함"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "사용함",
         "DISABLED": "사용 안 함"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "이 버튼을 당신의 body 태그 안에 넣으세요.",
       "INBOX_AGENTS": "에이전트",
       "INBOX_AGENTS_SUB_TEXT": "받은 메시지함에서 에이전트 추가 또는 제거",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "업데이트",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
index bda8ea1ef..e9ee9c5b8 100644
--- a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
index 2b2348830..76c9e0db5 100644
--- a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "ഓട്ടോമാറ്റിക് അസൈൻമെന്റ് വിജയകരമായി അപ്‌ഡേറ്റുചെയ്‌തു",
         "ERROR_MESSAGE": "വിജറ്റ് നിറം അപ്‌ഡേറ്റ് ചെയ്യാൻ കഴിഞ്ഞില്ല. ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "പ്രവർത്തനക്ഷമമാക്കി",
-        "DISABLED": "പ്രവർത്തനരഹിതമാക്കി"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "പ്രവർത്തനക്ഷമമാക്കി",
         "DISABLED": "പ്രവർത്തനരഹിതമാക്കി"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "ഈ ബട്ടൺ നിങ്ങളുടെ ബോഡി ടാഗിനുള്ളിൽ സ്ഥാപിക്കുക",
       "INBOX_AGENTS": "ഏജന്റുമാർ",
       "INBOX_AGENTS_SUB_TEXT": "ഈ ഇൻ‌ബോക്സിൽ നിന്ന് ഏജന്റുമാരെ ചേർക്കുക അല്ലെങ്കിൽ നീക്കംചെയ്യുക",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "അപ്‌ഡേറ്റ്",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
index bda8ea1ef..e9ee9c5b8 100644
--- a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
index a17291a0d..52ee1e374 100644
--- a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatische toewijzing succesvol bijgewerkt",
         "ERROR_MESSAGE": "Kan de kleur van de widget niet bijwerken. Probeer het later opnieuw."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Ingeschakeld",
-        "DISABLED": "Uitgeschakeld"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ingeschakeld",
         "DISABLED": "Uitgeschakeld"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Plaats deze knop in je lichaam tag",
       "INBOX_AGENTS": "Agenten",
       "INBOX_AGENTS_SUB_TEXT": "Voeg agenten toe of verwijder ze uit deze inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Vernieuwen",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
index acde2c58e..16c744474 100644
--- a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Autotildeling ble oppdatert",
         "ERROR_MESSAGE": "Kunne ikke oppdatere widget-fargen. Prøv igjen senere."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktivert",
-        "DISABLED": "Deaktivert"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktivert",
         "DISABLED": "Deaktivert"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Plasser denne knappen innenfor body-taggen",
       "INBOX_AGENTS": "Agenter",
       "INBOX_AGENTS_SUB_TEXT": "Legg til eller fjern agenter fra denne innboksen",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Oppdater",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
index 8b629edad..e544a552f 100644
--- a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatyczne przypisanie zaktualizowane pomyślnie",
         "ERROR_MESSAGE": "Nie można zaktualizować koloru widżetu. Spróbuj ponownie później."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Włączone",
-        "DISABLED": "Wyłączone"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Włączone",
         "DISABLED": "Wyłączone"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Umieść ten przycisk wewnątrz znacznika ciała",
       "INBOX_AGENTS": "Agenci",
       "INBOX_AGENTS_SUB_TEXT": "Dodaj lub usuń agentów z tej skrzynki odbiorczej",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Aktualizuj",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Włącz lub wyłącz skrzynkę zbierania wiadomości e-mail w nowej konwersacji",
diff --git a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
index 01c8a433f..036b9a5ef 100644
--- a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Atribuição automática atualizada com sucesso",
         "ERROR_MESSAGE": "Não foi possível atualizar a cor do widget. Por favor, tente novamente mais tarde."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Ativado",
-        "DISABLED": "Desabilitado"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ativado",
         "DISABLED": "Desabilitado"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Coloque esse botão dentro da sua tag corporal",
       "INBOX_AGENTS": "agentes",
       "INBOX_AGENTS_SUB_TEXT": "Adicionar ou remover agentes dessa caixa de entrada",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Atualização",
       "ENABLE_EMAIL_COLLECT_BOX": "Ativar caixa de receção de email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ativar ou desativar caixa de receção de emails para as novas conversas",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
index 1e2fa9cec..f3ff32c77 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Agente atualizado com sucesso",
         "ERROR_MESSAGE": "Não foi possível atualizar a cor do widget. Por favor, tente novamente mais tarde."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Ativado",
-        "DISABLED": "Desativado"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ativado",
         "DISABLED": "Desativado"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Favor, insira essse código <script> dentro da tag Body de sua página html",
       "INBOX_AGENTS": "Agentes",
       "INBOX_AGENTS_SUB_TEXT": "Adicionar ou remover agentes dessa caixa de entrada",
+      "AGENT_ASSIGNMENT": "Atribuição de conversa",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Atualizar configurações de atribuição de conversa",
       "UPDATE": "Atualizar",
       "ENABLE_EMAIL_COLLECT_BOX": "Ativar caixa de coleta de e-mail",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ativar ou desativar caixa de coleta de e-mails em novas conversas",
diff --git a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
index 39e4ead6d..25f0335ac 100644
--- a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Atribuire automată actualizată cu succes",
         "ERROR_MESSAGE": "Nu s-a putut actualiza culoarea widgetului. Vă rugăm să încercați din nou mai târziu."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Activat",
-        "DISABLED": "Dezactivat"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activat",
         "DISABLED": "Dezactivat"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Plasează acest buton în interiorul interiorul paginii web",
       "INBOX_AGENTS": "Agenți",
       "INBOX_AGENTS_SUB_TEXT": "Adaugă sau elimină agenți din acest inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Actualizare",
       "ENABLE_EMAIL_COLLECT_BOX": "Caseta Activare colectare e-mail",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Caseta Activarea sau dezactivarea colectării e-mailurilor în conversația nouă",
diff --git a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
index ea3b76ba2..08e8f33d1 100644
--- a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Автоназначение сохранено",
         "ERROR_MESSAGE": "Не удалось сохранить цвет виджета. Пожалуйста, повторите попытку позже."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Включено",
-        "DISABLED": "Выключено"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Включено",
         "DISABLED": "Выключено"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Поместите эту кнопку внутри тега <body>",
       "INBOX_AGENTS": "Операторы",
       "INBOX_AGENTS_SUB_TEXT": "Добавить или удалить агентов из этого источника",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Обновить",
       "ENABLE_EMAIL_COLLECT_BOX": "Включить ящик сбора почты",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Включение или отключение ящик для сбора почты в новой беседе",
diff --git a/app/javascript/dashboard/i18n/locale/sk/campaign.json b/app/javascript/dashboard/i18n/locale/sk/campaign.json
index 1832df39b..ef5202724 100644
--- a/app/javascript/dashboard/i18n/locale/sk/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/sk/campaign.json
@@ -103,8 +103,8 @@
         "DELETE": "Vymazať"
       },
       "STATUS": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled",
+        "ENABLED": "Zapnuté",
+        "DISABLED": "Vypnuté",
         "COMPLETED": "Completed",
         "ACTIVE": "Active"
       },
diff --git a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
index d76b4b231..22a02353e 100644
--- a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
@@ -341,17 +341,13 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "ENABLED": "Zapnuté",
+        "DISABLED": "Vypnuté"
       },
       "ENABLE_CSAT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "ENABLED": "Zapnuté",
+        "DISABLED": "Vypnuté"
       },
       "ALLOW_MESSAGES_AFTER_RESOLVED": {
         "ENABLED": "Zapnuté",
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/sk/integrationApps.json b/app/javascript/dashboard/i18n/locale/sk/integrationApps.json
index ca3395924..70d507d95 100644
--- a/app/javascript/dashboard/i18n/locale/sk/integrationApps.json
+++ b/app/javascript/dashboard/i18n/locale/sk/integrationApps.json
@@ -4,8 +4,8 @@
     "NO_HOOK_CONFIGURED": "There are no %{integrationId} integrations configured in this account.",
     "HEADER": "Applications",
     "STATUS": {
-      "ENABLED": "Enabled",
-      "DISABLED": "Disabled"
+      "ENABLED": "Zapnuté",
+      "DISABLED": "Vypnuté"
     },
     "CONFIGURE": "Configure",
     "ADD_BUTTON": "Add a new hook",
diff --git a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
index e50721a9b..a40b4aee5 100644
--- a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
index ae67e6a20..57820e445 100644
--- a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Automatisk tilldelning har uppdaterats",
         "ERROR_MESSAGE": "Kunde inte uppdatera widgetens färg. Försök igen senare."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Aktiverad",
-        "DISABLED": "Inaktiverad"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiverad",
         "DISABLED": "Inaktiverad"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Placera denna knapp i din body-tagg",
       "INBOX_AGENTS": "Agenter",
       "INBOX_AGENTS_SUB_TEXT": "Lägg till eller ta bort agenter från denna inkorg",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Uppdatera",
       "ENABLE_EMAIL_COLLECT_BOX": "Aktivera inkasso för e-post",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktivera eller inaktivera insamlingsrutan för e-post på ny konversation",
diff --git a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
index 6862fe14e..f8d9d34d6 100644
--- a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "தானியங்கு பணி வெற்றிகரமாக புதுப்பிக்கப்பட்டது",
         "ERROR_MESSAGE": "விட்ஜெட் நிறத்தை புதுப்பிக்க முடியவில்லை. மீண்டும் முயற்சிக்கவும்."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "இயக்கப்பட்டது",
-        "DISABLED": "முடக்கப்பட்டது"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "இயக்கப்பட்டது",
         "DISABLED": "முடக்கப்பட்டது"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "இந்த பொத்தானை உங்கள் பாடி டேகுக்குள் வைக்கவும்",
       "INBOX_AGENTS": "ஏஜென்ட்கள்",
       "INBOX_AGENTS_SUB_TEXT": "இந்த இன்பாக்ஸிலிருந்து ஏஜென்ட்களைச் சேர்க்கவும் அல்லது அகற்றவும்",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "புதுப்பிப்பு",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
index a5ea9c617..20f5d478f 100644
--- a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "อัปเดตการมอบหมายอัตโนมัติเรียบร้อยแล้ว",
         "ERROR_MESSAGE": "ไม่สามารถอัปเดตสี widget โปรดลองใหม่อีกครั้งในภายหลัง"
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "เปิด",
-        "DISABLED": "ปิด"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "เปิด",
         "DISABLED": "ปิด"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "ใส่ปุ่มนี้ใน body tag",
       "INBOX_AGENTS": "พนักงาน",
       "INBOX_AGENTS_SUB_TEXT": "เพิ่มหรือลบพนักงานจากกล่องสนทนานี้",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "อัพเดท",
       "ENABLE_EMAIL_COLLECT_BOX": "เปิดใช้งานกล่องรวมอีเมล",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "เปิดหรือปิดการใช้งานกล่องรวมอีเมลสำหรับการสนทนาใหม่",
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index 658ef6eae..6af86660c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Otomatik atama başarıyla güncellendi",
         "ERROR_MESSAGE": "Widget rengi güncellenemedi. Lütfen daha sonra tekrar deneyiniz."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Etkin",
-        "DISABLED": "Devre dışı"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Etkin",
         "DISABLED": "Devre dışı"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Bu düğmeyi gövde etiketinizin içine yerleştirin",
       "INBOX_AGENTS": "Kullanıcılar",
       "INBOX_AGENTS_SUB_TEXT": "Bu gelen kutusuna aracı ekleyin veya aracıları kaldırın",
+      "AGENT_ASSIGNMENT": "Görüşme Atama",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Görüşme atama ayarlarını güncelle",
       "UPDATE": "Güncelleme",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
index a8e1d1afc..e23830084 100644
--- a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Автопризначення успішно оновлено",
         "ERROR_MESSAGE": "Не вдалося оновити колір віджету. Будь ласка, спробуйте ще раз."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Увімкнено",
-        "DISABLED": "Вимкнено"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Увімкнено",
         "DISABLED": "Вимкнено"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Добавте кнопку на сторінки вашого сайту",
       "INBOX_AGENTS": "Агенти",
       "INBOX_AGENTS_SUB_TEXT": "Додати або вилучити агентів з скриньки Вхідні",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Оновити",
       "ENABLE_EMAIL_COLLECT_BOX": "Включити збір електронної пошти",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Увімкнути або вимкнути ящик збору повідомлень в новій розмові",
diff --git a/app/javascript/dashboard/i18n/locale/ur/advancedFilters.json b/app/javascript/dashboard/i18n/locale/ur/advancedFilters.json
index 46a573c42..5a6f8cc35 100644
--- a/app/javascript/dashboard/i18n/locale/ur/advancedFilters.json
+++ b/app/javascript/dashboard/i18n/locale/ur/advancedFilters.json
@@ -5,7 +5,7 @@
     "ADD_NEW_FILTER": "Add Filter",
     "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
-    "CANCEL_BUTTON_LABEL": "Cancel",
+    "CANCEL_BUTTON_LABEL": "منسوخ کریں۔",
     "CLEAR_BUTTON_LABEL": "Clear Filters",
     "EMPTY_VALUE_ERROR": "Value is required",
     "TOOLTIP_LABEL": "Filter conversations",
@@ -29,7 +29,7 @@
       "FALSE": "False"
     },
     "ATTRIBUTES": {
-      "STATUS": "Status",
+      "STATUS": "اسٹیٹس",
       "ASSIGNEE_NAME": "Assignee Name",
       "INBOX_NAME": "Inbox Name",
       "TEAM_NAME": "Team Name",
@@ -45,7 +45,7 @@
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
       "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "LAST_ACTIVITY": "آخری سرگرمی"
     },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard Filters",
@@ -59,7 +59,7 @@
         "PLACEHOLDER": "Enter a name for this filter",
         "ERROR_MESSAGE": "Name is required",
         "SAVE_BUTTON": "Save filter",
-        "CANCEL_BUTTON": "Cancel",
+        "CANCEL_BUTTON": "منسوخ کریں۔",
         "API_FOLDERS": {
           "SUCCESS_MESSAGE": "Folder created successfully",
           "ERROR_MESSAGE": "Error while creating folder"
@@ -73,7 +73,7 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "حذف کرنے کی تصدیق کریں۔",
             "MESSAGE": "Are you sure to delete the filter ",
             "YES": "Yes, Delete",
             "NO": "No, Keep it"
diff --git a/app/javascript/dashboard/i18n/locale/ur/agentMgmt.json b/app/javascript/dashboard/i18n/locale/ur/agentMgmt.json
index 0f965c717..72020b810 100644
--- a/app/javascript/dashboard/i18n/locale/ur/agentMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/agentMgmt.json
@@ -1,111 +1,111 @@
 {
   "AGENT_MGMT": {
-    "HEADER": "Agents",
-    "HEADER_BTN_TXT": "Add Agent",
-    "LOADING": "Fetching Agent List",
+    "HEADER": "ایجنٹ",
+    "HEADER_BTN_TXT": "ایجنٹ شامل کریں",
+    "LOADING": "ایجنٹ کی فہرست حاصل کی جا رہی ہے",
     "SIDEBAR_TXT": "<p><b>Agents</b></p> <p> An <b>Agent</b> is a member of your Customer Support team. </p><p> Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account. </p><p> Click on <b>Add Agent</b> to add a new agent. Agent you add will receive an email with a confirmation link to activate their account, after which they can access Chatwoot and respond to messages. </p><p> Access to Chatwoot's features are based on following roles. </p><p> <b>Agent</b> - Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.</p><p> <b>Administrator</b> - Administrator will have access to all Chatwoot features enabled for your account, including settings, along with all of a normal agents' privileges.</p>",
     "AGENT_TYPES": {
-      "ADMINISTRATOR": "Administrator",
-      "AGENT": "Agent"
+      "ADMINISTRATOR": "منتظم",
+      "AGENT": "ایجنٹ"
     },
     "LIST": {
-      "404": "There are no agents associated to this account",
-      "TITLE": "Manage agents in your team",
-      "DESC": "You can add/remove agents to/in your team.",
-      "NAME": "Name",
-      "EMAIL": "EMAIL",
-      "STATUS": "Status",
-      "ACTIONS": "Actions",
-      "VERIFIED": "Verified",
-      "VERIFICATION_PENDING": "Verification Pending"
+      "404": "اس اکاؤنٹ سے کوئی ایجنٹ منسلک نہیں ہے",
+      "TITLE": "اپنی ٹیم میں ایجنٹوں کا انتظام کریں۔",
+      "DESC": "آپ اپنی ٹیم میں ایجنٹوں کو شامل يا ہٹا سکتے ہیں.",
+      "NAME": "نام",
+      "EMAIL": "ای میل",
+      "STATUS": "اسٹیٹس",
+      "ACTIONS": "عمل",
+      "VERIFIED": "تصدیق شدہ",
+      "VERIFICATION_PENDING": "تصدیق زیر التواء"
     },
     "ADD": {
-      "TITLE": "Add agent to your team",
-      "DESC": "You can add people who will be able to handle support for your inboxes.",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "TITLE": "اپنی ٹیم میں ایجنٹ شامل کریں۔",
+      "DESC": "آپ ایسے لوگوں کو شامل کر سکتے ہیں جو آپ کے ان باکسز کے لیے سپورٹ کو سنبھال سکیں گے.",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "FORM": {
         "NAME": {
-          "LABEL": "Agent Name",
-          "PLACEHOLDER": "Please enter a name of the agent"
+          "LABEL": "ایجنٹ کا نام",
+          "PLACEHOLDER": "براہ کرم ایجنٹ کا نام درج کریں۔"
         },
         "AGENT_TYPE": {
-          "LABEL": "Role",
-          "PLACEHOLDER": "Please select a role",
-          "ERROR": "Role is required"
+          "LABEL": "کردار",
+          "PLACEHOLDER": "براہ کرم ایک کردار منتخب کریں۔",
+          "ERROR": "کردار کی ضرورت ہے۔"
         },
         "EMAIL": {
-          "LABEL": "Email Address",
-          "PLACEHOLDER": "Please enter an email address of the agent"
+          "LABEL": "ای میل اڈریس",
+          "PLACEHOLDER": "براہ کرم ایجنٹ کا ای میل ایڈریس درج کریں۔"
         },
-        "SUBMIT": "Add Agent"
+        "SUBMIT": "ایجنٹ شامل کریں"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Agent added successfully",
-        "EXIST_MESSAGE": "Agent email already in use, Please try another email address",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "SUCCESS_MESSAGE": "ایجنٹ کامیابی کے ساتھ شامل کرلیا گیا ہے",
+        "EXIST_MESSAGE": "ایجنٹ کا ای میل پہلے سے استعمال میں ہے، براہ کرم دوسرا ای میل آزمائیں۔",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "API": {
-        "SUCCESS_MESSAGE": "Agent deleted successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "SUCCESS_MESSAGE": "ایجنٹ کامیابی کے ساتھ حذف ہو گیا۔",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "TITLE": "حذف کرنے کی تصدیق کریں۔",
+        "MESSAGE": "کیا آپ کو یقینی طور پر حذف کرنا ہے۔ ",
+        "YES": "ہاں، حذف کریں۔ ",
+        "NO": "نہیں ، رہنے دیں "
       }
     },
     "EDIT": {
-      "TITLE": "Edit agent",
+      "TITLE": "ایجنٹ میں ترمیم کریں۔",
       "FORM": {
         "NAME": {
-          "LABEL": "Agent Name",
-          "PLACEHOLDER": "Please enter a name of the agent"
+          "LABEL": "ایجنٹ کا نام",
+          "PLACEHOLDER": "براہ کرم ایجنٹ کا نام درج کریں۔"
         },
         "AGENT_TYPE": {
-          "LABEL": "Role",
-          "PLACEHOLDER": "Please select a role",
-          "ERROR": "Role is required"
+          "LABEL": "کردار",
+          "PLACEHOLDER": "براہ کرم ایک کردار منتخب کریں۔",
+          "ERROR": "کردار کی ضرورت ہے۔"
         },
         "EMAIL": {
-          "LABEL": "Email Address",
-          "PLACEHOLDER": "Please enter an email address of the agent"
+          "LABEL": "ای میل اڈریس",
+          "PLACEHOLDER": "براہ کرم ایجنٹ کا ای میل ایڈریس درج کریں۔"
         },
-        "SUBMIT": "Edit Agent"
+        "SUBMIT": "ایجنٹ میں ترمیم کریں۔"
       },
-      "BUTTON_TEXT": "Edit",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "BUTTON_TEXT": "ترمیم",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "API": {
-        "SUCCESS_MESSAGE": "Agent updated successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "SUCCESS_MESSAGE": "ایجنٹ کامیابی کے ساتھ اپ ڈیٹ ہو گیا۔",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       },
       "PASSWORD_RESET": {
-        "ADMIN_RESET_BUTTON": "Reset Password",
-        "ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent",
-        "SUCCESS_MESSAGE": "Agent password reset successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "ADMIN_RESET_BUTTON": "پاس ورڈ دوبارہ مرتب کریں",
+        "ADMIN_SUCCESS_MESSAGE": "ری سیٹ پاس ورڈ کی ہدایات کے ساتھ ایک ای میل ایجنٹ کو بھیج دی گئی ہے",
+        "SUCCESS_MESSAGE": "ایجنٹ کا پاس ورڈ کامیابی سے دوبارہ ترتیب ہو گیا ہے",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       }
     },
     "SEARCH": {
-      "NO_RESULTS": "No results found."
+      "NO_RESULTS": "کوئی نتیجہ نہیں."
     },
     "MULTI_SELECTOR": {
-      "PLACEHOLDER": "None",
+      "PLACEHOLDER": "کوئی نہیں۔",
       "TITLE": {
-        "AGENT": "Select agent",
-        "TEAM": "Select team"
+        "AGENT": "ایجنٹ منتخب کریں۔",
+        "TEAM": "ٹیم منتخب کریں۔"
       },
       "SEARCH": {
         "NO_RESULTS": {
-          "AGENT": "No agents found",
-          "TEAM": "No teams found"
+          "AGENT": "کوئی ایجنٹ نہیں ملا",
+          "TEAM": "کوئی ٹیمیں نہیں ملیں۔"
         },
         "PLACEHOLDER": {
-          "AGENT": "Search agents",
-          "TEAM": "Search teams"
+          "AGENT": "ایجنٹوں کو تلاش کریں۔",
+          "TEAM": "ٹیمیں تلاش کریں۔"
         }
       }
     }
diff --git a/app/javascript/dashboard/i18n/locale/ur/attributesMgmt.json b/app/javascript/dashboard/i18n/locale/ur/attributesMgmt.json
index ff4904c34..ffb9af4b0 100644
--- a/app/javascript/dashboard/i18n/locale/ur/attributesMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/attributesMgmt.json
@@ -7,7 +7,7 @@
     "ADD": {
       "TITLE": "Add Custom Attribute",
       "SUBMIT": "Create",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "FORM": {
         "NAME": {
           "LABEL": "Display Name",
@@ -47,7 +47,7 @@
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "API": {
         "SUCCESS_MESSAGE": "Custom Attribute deleted successfully.",
         "ERROR_MESSAGE": "Couldn't delete the custom attribute. Try again."
@@ -57,7 +57,7 @@
         "PLACE_HOLDER": "Please type {attributeName} to confirm",
         "MESSAGE": "Deleting will remove the custom attribute",
         "YES": "Delete ",
-        "NO": "Cancel"
+        "NO": "منسوخ کریں۔"
       }
     },
     "EDIT": {
@@ -81,14 +81,14 @@
     },
     "LIST": {
       "TABLE_HEADER": [
-        "Name",
+        "نام",
         "Description",
         "Type",
         "Key"
       ],
       "BUTTONS": {
-        "EDIT": "Edit",
-        "DELETE": "Delete"
+        "EDIT": "ترمیم",
+        "DELETE": "حذف کریں۔"
       },
       "EMPTY_RESULT": {
         "404": "There are no custom attributes created",
diff --git a/app/javascript/dashboard/i18n/locale/ur/automation.json b/app/javascript/dashboard/i18n/locale/ur/automation.json
index 5d291814e..056b3c1f9 100644
--- a/app/javascript/dashboard/i18n/locale/ur/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/automation.json
@@ -7,7 +7,7 @@
     "ADD": {
       "TITLE": "Add Automation Rule",
       "SUBMIT": "Create",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "FORM": {
         "NAME": {
           "LABEL": "Rule Name",
@@ -28,7 +28,7 @@
           "LABEL": "Conditions"
         },
         "ACTIONS": {
-          "LABEL": "Actions"
+          "LABEL": "عمل"
         }
       },
       "CONDITION_BUTTON_LABEL": "Add Condition",
@@ -40,7 +40,7 @@
     },
     "LIST": {
       "TABLE_HEADER": [
-        "Name",
+        "نام",
         "Description",
         "Active",
         "Created on"
@@ -49,13 +49,13 @@
     },
     "DELETE": {
       "TITLE": "Delete Automation Rule",
-      "SUBMIT": "Delete",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "SUBMIT": "حذف کریں۔",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "TITLE": "حذف کرنے کی تصدیق کریں۔",
+        "MESSAGE": "کیا آپ کو یقینی طور پر حذف کرنا ہے۔ ",
+        "YES": "ہاں، حذف کریں۔ ",
+        "NO": "نہیں ، رہنے دیں "
       },
       "API": {
         "SUCCESS_MESSAGE": "Automation rule deleted successfully",
@@ -65,7 +65,7 @@
     "EDIT": {
       "TITLE": "Edit Automation Rule",
       "SUBMIT": "Update",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "API": {
         "SUCCESS_MESSAGE": "Automation rule updated successfully",
         "ERROR_MESSAGE": "Could not update automation rule, Please try again later"
@@ -79,10 +79,10 @@
       }
     },
     "FORM": {
-      "EDIT": "Edit",
+      "EDIT": "ترمیم",
       "CREATE": "Create",
-      "DELETE": "Delete",
-      "CANCEL": "Cancel",
+      "DELETE": "حذف کریں۔",
+      "CANCEL": "منسوخ کریں۔",
       "RESET_MESSAGE": "Changing event type will reset the conditions and events you have added below"
     },
     "CONDITION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/campaign.json b/app/javascript/dashboard/i18n/locale/ur/campaign.json
index bbcc463ee..ab61704cf 100644
--- a/app/javascript/dashboard/i18n/locale/ur/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ur/campaign.json
@@ -9,7 +9,7 @@
     "ADD": {
       "TITLE": "Create a campaign",
       "DESC": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations.",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "CREATE_BUTTON_TEXT": "Create",
       "FORM": {
         "TITLE": {
@@ -63,12 +63,12 @@
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "حذف کرنے کی تصدیق کریں۔",
         "MESSAGE": "Are you sure to delete?",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "ہاں، حذف کریں۔ ",
+        "NO": "نہیں ، رہنے دیں "
       },
       "API": {
         "SUCCESS_MESSAGE": "Campaign deleted successfully",
@@ -89,8 +89,8 @@
       "TABLE_HEADER": {
         "TITLE": "Title",
         "MESSAGE": "Message",
-        "INBOX": "Inbox",
-        "STATUS": "Status",
+        "INBOX": "ان باکس",
+        "STATUS": "اسٹیٹس",
         "SENDER": "Sender",
         "URL": "URL",
         "SCHEDULED_AT": "Scheduled time",
@@ -98,9 +98,9 @@
         "CREATED_AT": "Created at"
       },
       "BUTTONS": {
-        "ADD": "Add",
-        "EDIT": "Edit",
-        "DELETE": "Delete"
+        "ADD": "شامل کریں۔",
+        "EDIT": "ترمیم",
+        "DELETE": "حذف کریں۔"
       },
       "STATUS": {
         "ENABLED": "Enabled",
diff --git a/app/javascript/dashboard/i18n/locale/ur/cannedMgmt.json b/app/javascript/dashboard/i18n/locale/ur/cannedMgmt.json
index 9c14f5a52..289ffc39f 100644
--- a/app/javascript/dashboard/i18n/locale/ur/cannedMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/cannedMgmt.json
@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
-    "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
+    "HEADER": "محفوظ کردہ جوابات",
+    "HEADER_BTN_TXT": "جوابات محفوظ کریں",
+    "LOADING": "محفوظ کردہ جوابات حاصل کئیے جا رہے ہیں",
+    "SEARCH_404": "اس سوال سے مماثل کوئی آئٹمز نہیں ہیں۔",
     "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
     "LIST": {
-      "404": "There are no canned responses available in this account.",
-      "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "404": "اس اکاؤنٹ میں کوئی محفوظ کردہ جوابات دستیاب نہیں ہیں۔.",
+      "TITLE": "محفوظ کردہ جوابات کو نظم کریں",
+      "DESC": "محفوظ کردہ جوابات پہلے سے طے شدہ جوابی ٹیمپلیٹس ہیں جنہیں ٹکٹوں کے جوابات فوری بھیجنے کے لیے استعمال کیا جا سکتا ہے۔.",
       "TABLE_HEADER": [
-        "Short Code",
-        "Content",
-        "Actions"
+        "مختصر کوڈ",
+        "مواد",
+        "عمل"
       ]
     },
     "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "TITLE": "محفوظ کردہ جوابات شامل کریں",
+      "DESC": "محفوظ کردہ جوابی ٹیمپلیٹس کو محفوظ کیا جاتا ہے جو گفتگو کے جواب کو تیزی سے بھیجنے کے لیے استعمال کیا جا سکتا ہے۔.",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "مختصر کوڈ",
+          "PLACEHOLDER": "براہ کرم مختصر کوڈ درج کریں۔",
+          "ERROR": "مختصر کوڈ درکار ہے۔"
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "مواد",
+          "PLACEHOLDER": "براہ کرم مواد درج کریں۔",
+          "ERROR": "مواد درکار ہے۔"
         },
-        "SUBMIT": "Submit"
+        "SUBMIT": "جمع کرائیں"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "SUCCESS_MESSAGE": "جواب کامیابی کے ساتھ محفوظ کیا گیا۔",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       }
     },
     "EDIT": {
-      "TITLE": "Edit Canned Response",
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "TITLE": "محفوظ کردہ جوابات میں ترمیم کریں۔",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "مختصر کوڈ",
+          "PLACEHOLDER": "براہ کرم مختصر کوڈ درج کریں۔",
+          "ERROR": "مختصر کوڈ درکار ہے۔"
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "مواد",
+          "PLACEHOLDER": "براہ کرم مواد درج کریں۔",
+          "ERROR": "مواد درکار ہے۔"
         },
-        "SUBMIT": "Submit"
+        "SUBMIT": "جمع کرائیں"
       },
-      "BUTTON_TEXT": "Edit",
+      "BUTTON_TEXT": "ترمیم",
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "SUCCESS_MESSAGE": "محفوظ کردہ جواب کامیابی کے ساتھ اپ ڈیٹ ہو گیا۔",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "SUCCESS_MESSAGE": "محفوظ کردہ جواب کامیابی کے ساتھ حذف کر دیا گیا۔",
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "TITLE": "حذف کرنے کی تصدیق کریں۔",
+        "MESSAGE": "کیا آپ کو یقینی طور پر حذف کرنا ہے۔ ",
+        "YES": "ہاں، حذف کریں۔ ",
+        "NO": "نہیں ، رہنے دیں "
       }
     }
   }
diff --git a/app/javascript/dashboard/i18n/locale/ur/chatlist.json b/app/javascript/dashboard/i18n/locale/ur/chatlist.json
index e3d637b71..b209790e2 100644
--- a/app/javascript/dashboard/i18n/locale/ur/chatlist.json
+++ b/app/javascript/dashboard/i18n/locale/ur/chatlist.json
@@ -1,87 +1,87 @@
 {
   "CHAT_LIST": {
-    "LOADING": "Fetching conversations",
-    "LOAD_MORE_CONVERSATIONS": "Load more conversations",
-    "EOF": "All conversations loaded 🎉",
+    "LOADING": "مکالمات فیچ کئیے جا رہےہیں",
+    "LOAD_MORE_CONVERSATIONS": "مزید مکالمات لوڈ کریں۔",
+    "EOF": "تمام مکالمات لوڈ ہو گئے 🎉",
     "LIST": {
-      "404": "There are no active conversations in this group."
+      "404": "اس گروپ میں کوئی فعال گفتگو نہیں ہے۔."
     },
-    "TAB_HEADING": "Conversations",
-    "MENTION_HEADING": "Mentions",
+    "TAB_HEADING": "مکالمات",
+    "MENTION_HEADING": "تذکرہ",
     "SEARCH": {
-      "INPUT": "Search for People, Chats, Saved Replies .."
+      "INPUT": "لوگوں ، چیٹس یا محفوظ کردہ جوابات میں تلاش کریں.."
     },
-    "FILTER_ALL": "All",
+    "FILTER_ALL": "تمام",
     "STATUS_TABS": [
       {
-        "NAME": "Open",
+        "NAME": "کھولیں۔",
         "KEY": "openCount"
       },
       {
-        "NAME": "Resolved",
+        "NAME": "حل ہو گیا۔",
         "KEY": "allConvCount"
       }
     ],
     "ASSIGNEE_TYPE_TABS": [
       {
-        "NAME": "Mine",
+        "NAME": "میرا",
         "KEY": "me",
         "COUNT_KEY": "mineCount"
       },
       {
-        "NAME": "Unassigned",
+        "NAME": "نا مقرر کیا ہوا",
         "KEY": "unassigned",
         "COUNT_KEY": "unAssignedCount"
       },
       {
-        "NAME": "All",
+        "NAME": "تمام",
         "KEY": "all",
         "COUNT_KEY": "allCount"
       }
     ],
     "CHAT_STATUS_FILTER_ITEMS": {
       "open": {
-        "TEXT": "Open"
+        "TEXT": "کھولیں۔"
       },
       "resolved": {
-        "TEXT": "Resolved"
+        "TEXT": "حل ہو گیا۔"
       },
       "pending": {
-        "TEXT": "Pending"
+        "TEXT": "زیر التواء"
       },
       "snoozed": {
-        "TEXT": "Snoozed"
+        "TEXT": "اسنوز کیا گیا۔"
       }
     },
     "ATTACHMENTS": {
       "image": {
-        "CONTENT": "Picture message"
+        "CONTENT": "تصویری پیغام"
       },
       "audio": {
-        "CONTENT": "Audio message"
+        "CONTENT": "آڈیو پیغام"
       },
       "video": {
-        "CONTENT": "Video message"
+        "CONTENT": "ویڈیو پیغام"
       },
       "file": {
-        "CONTENT": "File Attachment"
+        "CONTENT": "فائل منسلک کرنا"
       },
       "location": {
-        "CONTENT": "Location"
+        "CONTENT": "مقام"
       },
       "fallback": {
-        "CONTENT": "has shared a url"
+        "CONTENT": "نے ایک یو آر ایل بھیجا"
       }
     },
-    "RECEIVED_VIA_EMAIL": "Received via email",
-    "VIEW_TWEET_IN_TWITTER": "View tweet in Twitter",
-    "REPLY_TO_TWEET": "Reply to this tweet",
-    "LINK_TO_STORY": "Go to instagram story",
-    "SENT": "Sent successfully",
-    "NO_MESSAGES": "No Messages",
-    "NO_CONTENT": "No content available",
-    "HIDE_QUOTED_TEXT": "Hide Quoted Text",
-    "SHOW_QUOTED_TEXT": "Show Quoted Text",
-    "MESSAGE_READ": "Read"
+    "RECEIVED_VIA_EMAIL": "ای میل کے ذریعے موصول ہوا۔",
+    "VIEW_TWEET_IN_TWITTER": "ٹویٹر میں ٹویٹ دیکھیں",
+    "REPLY_TO_TWEET": "اس ٹویٹ کا جواب دیں۔",
+    "LINK_TO_STORY": "انسٹاگرام سٹوری پر جائیں۔",
+    "SENT": "کامیابی سے بھیج دیا گیا۔",
+    "NO_MESSAGES": "کوئی پیغامات نہیں۔",
+    "NO_CONTENT": "کوئی مواد دستیاب نہیں ہے۔",
+    "HIDE_QUOTED_TEXT": "اقتباس شدہ متن کو چھپائیں۔",
+    "SHOW_QUOTED_TEXT": "اقتباس شدہ متن دکھائیں۔",
+    "MESSAGE_READ": "پڑھیں"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/contact.json b/app/javascript/dashboard/i18n/locale/ur/contact.json
index 2257b4573..a2c5575ef 100644
--- a/app/javascript/dashboard/i18n/locale/ur/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur/contact.json
@@ -1,272 +1,272 @@
 {
   "CONTACT_PANEL": {
-    "NOT_AVAILABLE": "Not Available",
-    "EMAIL_ADDRESS": "Email Address",
-    "PHONE_NUMBER": "Phone number",
-    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
-    "COMPANY": "Company",
-    "LOCATION": "Location",
-    "CONVERSATION_TITLE": "Conversation Details",
-    "VIEW_PROFILE": "View Profile",
-    "BROWSER": "Browser",
-    "OS": "Operating System",
-    "INITIATED_FROM": "Initiated from",
-    "INITIATED_AT": "Initiated at",
-    "IP_ADDRESS": "IP Address",
-    "NEW_MESSAGE": "New message",
+    "NOT_AVAILABLE": "دستیاب نہیں ہے",
+    "EMAIL_ADDRESS": "ای میل اڈریس",
+    "PHONE_NUMBER": "فون نمبر",
+    "COPY_SUCCESSFUL": "کامیابی کے ساتھ کلپ بورڈ پر کاپی ہو گیا۔",
+    "COMPANY": "کمپنی",
+    "LOCATION": "مقام",
+    "CONVERSATION_TITLE": "گفتگو کی تفصیلات",
+    "VIEW_PROFILE": "پروفائل کا مشاھدہ کریں",
+    "BROWSER": "براؤزر",
+    "OS": "آپریٹنگ سسٹم",
+    "INITIATED_FROM": "سے شروع کیا گیا۔",
+    "INITIATED_AT": "پر شروع کیا گیا۔",
+    "IP_ADDRESS": "آئی پی ایڈریس",
+    "NEW_MESSAGE": "نیا پیغام",
     "CONVERSATIONS": {
-      "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
-      "TITLE": "Previous Conversations"
+      "NO_RECORDS_FOUND": "اس کانٹیکٹ سے وابستہ کوئی پچھلی بات چیت موجود نہیں ہے۔.",
+      "TITLE": "پچھلی بات چیت"
     },
     "LABELS": {
       "CONTACT": {
-        "TITLE": "Contact Labels",
-        "ERROR": "Couldn't update labels"
+        "TITLE": "کانٹیکٹ لیبلز",
+        "ERROR": "لیبلز کو اپ ڈیٹ نہیں کیا جا سکا"
       },
       "CONVERSATION": {
-        "TITLE": "Conversation Labels",
-        "ADD_BUTTON": "Add Labels"
+        "TITLE": "گفتگو کے لیبلز",
+        "ADD_BUTTON": "لیبلز شامل کریں۔"
       },
       "LABEL_SELECT": {
-        "TITLE": "Add Labels",
-        "PLACEHOLDER": "Search labels",
-        "NO_RESULT": "No labels found"
+        "TITLE": "لیبلز شامل کریں۔",
+        "PLACEHOLDER": "لیبل تلاش کریں۔",
+        "NO_RESULT": "کوئی لیبل نہیں ملے"
       }
     },
-    "MERGE_CONTACT": "Merge contact",
-    "CONTACT_ACTIONS": "Contact actions",
-    "MUTE_CONTACT": "Mute Conversation",
-    "UNMUTE_CONTACT": "Unmute Conversation",
-    "MUTED_SUCCESS": "This conversation is muted for 6 hours",
-    "UNMUTED_SUCCESS": "This conversation is unmuted",
-    "SEND_TRANSCRIPT": "Send Transcript",
-    "EDIT_LABEL": "Edit",
+    "MERGE_CONTACT": "کانٹیکٹ ضم کریں۔",
+    "CONTACT_ACTIONS": "کانٹیکٹ ایکشنز",
+    "MUTE_CONTACT": "خاموش گفتگو",
+    "UNMUTE_CONTACT": "گفتگو کو چالو کریں۔",
+    "MUTED_SUCCESS": "یہ گفتگو 6 گھنٹے کے لیے خاموش ہے۔",
+    "UNMUTED_SUCCESS": "یہ گفتگو غیر خاموش ہے۔",
+    "SEND_TRANSCRIPT": "ٹرانسکرپٹ بھیجیں۔",
+    "EDIT_LABEL": "ترمیم",
     "SIDEBAR_SECTIONS": {
-      "CUSTOM_ATTRIBUTES": "Custom Attributes",
-      "CONTACT_LABELS": "Contact Labels",
-      "PREVIOUS_CONVERSATIONS": "Previous Conversations"
+      "CUSTOM_ATTRIBUTES": "حسب ضرورت اوصاف",
+      "CONTACT_LABELS": "کانٹیکٹ لیبلز",
+      "PREVIOUS_CONVERSATIONS": "پچھلی بات چیت"
     }
   },
   "EDIT_CONTACT": {
-    "BUTTON_LABEL": "Edit Contact",
-    "TITLE": "Edit contact",
-    "DESC": "Edit contact details"
+    "BUTTON_LABEL": "کانٹیکٹ میں ترمیم کریں۔",
+    "TITLE": "کانٹیکٹ میں ترمیم کریں۔",
+    "DESC": "کانٹیکٹ کی تفصیلات میں ترمیم کریں۔"
   },
   "CREATE_CONTACT": {
-    "BUTTON_LABEL": "New Contact",
-    "TITLE": "Create new contact",
-    "DESC": "Add basic information details about the contact."
+    "BUTTON_LABEL": "نیا کانٹیکٹ",
+    "TITLE": "نیا کانٹیکٹ بنائیں",
+    "DESC": "کانٹیکٹ کے بارے میں بنیادی معلومات کی تفصیلات شامل کریں۔."
   },
   "IMPORT_CONTACTS": {
-    "BUTTON_LABEL": "Import",
-    "TITLE": "Import Contacts",
-    "DESC": "Import contacts through a CSV file.",
-    "DOWNLOAD_LABEL": "Download a sample csv.",
+    "BUTTON_LABEL": "درآمد کریں۔",
+    "TITLE": "کانٹیکٹ درآمد کریں۔",
+    "DESC": "سی ایس وی فائل کے ذریعے کانٹیکٹ درآمد کریں۔.",
+    "DOWNLOAD_LABEL": "ایک نمونہ سی ایس وی ڈاؤن لوڈ کریں۔.",
     "FORM": {
-      "LABEL": "CSV File",
-      "SUBMIT": "Import",
-      "CANCEL": "Cancel"
+      "LABEL": "سی ایس وی فائل",
+      "SUBMIT": "درآمد کریں۔",
+      "CANCEL": "منسوخ کریں۔"
     },
-    "SUCCESS_MESSAGE": "Contacts saved successfully",
-    "ERROR_MESSAGE": "There was an error, please try again"
+    "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے محفوظ ہو گیا۔",
+    "ERROR_MESSAGE": "ایک خامی تھی، براہ کرم دوبارہ کوشش کریں۔"
   },
   "DELETE_NOTE": {
     "CONFIRM": {
-      "TITLE": "Confirm Deletion",
-      "MESSAGE": "Are you want sure to delete this note?",
-      "YES": "Yes, Delete it",
-      "NO": "No, Keep it"
+      "TITLE": "حذف کرنے کی تصدیق کریں۔",
+      "MESSAGE": "کیا آپ یقینی طور پر اس نوٹ کو حذف کرنا چاہتے ہیں⸮",
+      "YES": "ہاں، حذف کریں۔",
+      "NO": "نہیں ، رہنے دیں"
     }
   },
   "DELETE_CONTACT": {
-    "BUTTON_LABEL": "Delete Contact",
-    "TITLE": "Delete contact",
-    "DESC": "Delete contact details",
+    "BUTTON_LABEL": "کانٹیکٹ حذف کریں۔",
+    "TITLE": "کانٹیکٹ حذف کریں۔",
+    "DESC": "کانٹیکٹ کی تفصیلات حذف کریں۔",
     "CONFIRM": {
-      "TITLE": "Confirm Deletion",
-      "MESSAGE": "Are you sure to delete ",
-      "YES": "Yes, Delete",
-      "NO": "No, Keep"
+      "TITLE": "حذف کرنے کی تصدیق کریں۔",
+      "MESSAGE": "کیا آپ کو یقینی طور پر حذف کرنا ہے۔ ",
+      "YES": "ہاں، حذف کریں۔ ",
+      "NO": "نہیں ، رہنے دیں"
     },
     "API": {
-      "SUCCESS_MESSAGE": "Contact deleted successfully",
-      "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+      "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے حذف ہو گیا۔",
+      "ERROR_MESSAGE": "کانٹیکٹ حذف نہیں کیا جا سکا۔ براہ کرم کچھ دیر بعد کوشش کریں."
     }
   },
   "CONTACT_FORM": {
     "FORM": {
-      "SUBMIT": "Submit",
-      "CANCEL": "Cancel",
+      "SUBMIT": "جمع کرائیں",
+      "CANCEL": "منسوخ کریں۔",
       "AVATAR": {
-        "LABEL": "Contact Avatar"
+        "LABEL": "کانٹیکٹ اوتار"
       },
       "NAME": {
-        "PLACEHOLDER": "Enter the full name of the contact",
-        "LABEL": "Full Name"
+        "PLACEHOLDER": "کانٹیکٹ کا پورا نام درج کریں۔",
+        "LABEL": "پورا نام"
       },
       "BIO": {
-        "PLACEHOLDER": "Enter the bio of the contact",
-        "LABEL": "Bio"
+        "PLACEHOLDER": "کانٹیکٹ کے بارے میں معلومات درج کریں",
+        "LABEL": "معلومات"
       },
       "EMAIL_ADDRESS": {
-        "PLACEHOLDER": "Enter the email address of the contact",
-        "LABEL": "Email Address",
-        "DUPLICATE": "This email address is in use for another contact."
+        "PLACEHOLDER": "کانٹیکٹ کا ای میل درج کریں۔",
+        "LABEL": "ای میل اڈریس",
+        "DUPLICATE": "یہ ای میل دوسرے کانٹیکٹ کے لیے استعمال میں ہے۔."
       },
       "PHONE_NUMBER": {
-        "PLACEHOLDER": "Enter the phone number of the contact",
-        "LABEL": "Phone Number",
-        "HELP": "Phone number should be of E.164 format eg: +1415555555 [+][country code][area code][local phone number]",
-        "ERROR": "Phone number should be either empty or of E.164 format",
-        "DUPLICATE": "This phone number is in use for another contact."
+        "PLACEHOLDER": "کانٹیکٹ کا فون نمبر درج کریں۔",
+        "LABEL": "فون نمبر",
+        "HELP": "فون نمبر E.164 فارمیٹ کا ہونا چاہیے جیسے: +1415555555 [+][ملک کا کوڈ][علاقہ کا کوڈ][مقامی فون نمبر]",
+        "ERROR": "فون نمبر یا تو خالی یا E.164 فارمیٹ کا ہونا چاہیے۔",
+        "DUPLICATE": "یہ فون نمبر دوسرے کانٹیکٹ کے لیے استعمال میں ہے۔."
       },
       "LOCATION": {
-        "PLACEHOLDER": "Enter the location of the contact",
-        "LABEL": "Location"
+        "PLACEHOLDER": "کانٹیکٹ کا مقام درج کریں۔",
+        "LABEL": "مقام"
       },
       "COMPANY_NAME": {
-        "PLACEHOLDER": "Enter the company name",
-        "LABEL": "Company Name"
+        "PLACEHOLDER": "کمپنی کا نام درج کریں۔",
+        "LABEL": "کمپنی کا نام"
       },
       "SOCIAL_PROFILES": {
         "FACEBOOK": {
-          "PLACEHOLDER": "Enter the Facebook username",
-          "LABEL": "Facebook"
+          "PLACEHOLDER": "فیس بک صارف کا مخصوص نام درج کریں",
+          "LABEL": "فیس بک"
         },
         "TWITTER": {
-          "PLACEHOLDER": "Enter the Twitter username",
-          "LABEL": "Twitter"
+          "PLACEHOLDER": "ٹویٹر صارف کا مخصوص نام درج کریں۔",
+          "LABEL": "ٹویٹر"
         },
         "LINKEDIN": {
-          "PLACEHOLDER": "Enter the LinkedIn username",
-          "LABEL": "LinkedIn"
+          "PLACEHOLDER": "لنک ڈن صارف کا خصوصی نام درج کریں۔",
+          "LABEL": "لنک ڈن"
         },
         "GITHUB": {
-          "PLACEHOLDER": "Enter the Github username",
-          "LABEL": "Github"
+          "PLACEHOLDER": "گٹ حب صارف کا خصوصی نام درج کریں۔",
+          "LABEL": "گٹ حب"
         }
       }
     },
-    "SUCCESS_MESSAGE": "Contact saved successfully",
-    "ERROR_MESSAGE": "There was an error, please try again"
+    "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے محفوظ ہو گیا۔",
+    "ERROR_MESSAGE": "ایک خامی تھی، براہ کرم دوبارہ کوشش کریں۔"
   },
   "NEW_CONVERSATION": {
-    "BUTTON_LABEL": "Start conversation",
-    "TITLE": "New conversation",
-    "DESC": "Start a new conversation by sending a new message.",
-    "NO_INBOX": "Couldn't find an inbox to initiate a new conversation with this contact.",
+    "BUTTON_LABEL": "گفتگو شروع کریں",
+    "TITLE": "نئی گفتگو",
+    "DESC": "ایک نیا پیغام بھیج کر ایک نئی گفتگو شروع کریں۔.",
+    "NO_INBOX": "اس رابطے کے ساتھ نئی بات چیت شروع کرنے کے لیے ان باکس نہیں مل سکا۔.",
     "FORM": {
       "TO": {
-        "LABEL": "To"
+        "LABEL": "کو"
       },
       "INBOX": {
-        "LABEL": "Inbox",
-        "ERROR": "Select an inbox"
+        "LABEL": "ان باکس",
+        "ERROR": "ایک ان باکس منتخب کریں۔"
       },
       "SUBJECT": {
-        "LABEL": "Subject",
-        "PLACEHOLDER": "Subject",
-        "ERROR": "Subject can't be empty"
+        "LABEL": "مضمون",
+        "PLACEHOLDER": "مضمون",
+        "ERROR": "موضوع خالی نہیں ہو سکتا"
       },
       "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Write your message here",
-        "ERROR": "Message can't be empty"
+        "LABEL": "پیغام",
+        "PLACEHOLDER": "اپنا پیغام یہاں لکھیں۔",
+        "ERROR": "پیغام خالی نہیں ہو سکتا"
       },
-      "SUBMIT": "Send message",
-      "CANCEL": "Cancel",
-      "SUCCESS_MESSAGE": "Message sent!",
-      "GO_TO_CONVERSATION": "View",
-      "ERROR_MESSAGE": "Couldn't send! try again"
+      "SUBMIT": "پیغام بھیجیں",
+      "CANCEL": "منسوخ کریں۔",
+      "SUCCESS_MESSAGE": "پیغام چلا گیا!",
+      "GO_TO_CONVERSATION": "دیکھیں",
+      "ERROR_MESSAGE": "نہیں بھیج سکا! دوبارہ کوشش کریں"
     }
   },
   "CONTACTS_PAGE": {
-    "HEADER": "Contacts",
-    "FIELDS": "Contact fields",
-    "SEARCH_BUTTON": "Search",
-    "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
-    "FILTER_CONTACTS": "Filter",
-    "FILTER_CONTACTS_SAVE": "Save filter",
-    "FILTER_CONTACTS_DELETE": "Delete filter",
+    "HEADER": "کانٹیکٹس",
+    "FIELDS": "کانٹیکٹ فیلڈز",
+    "SEARCH_BUTTON": "تلاش کریں۔",
+    "SEARCH_INPUT_PLACEHOLDER": "کانٹیکٹ تلاش کریں",
+    "FILTER_CONTACTS": "فلٹر",
+    "FILTER_CONTACTS_SAVE": "فلٹر محفوظ کریں۔",
+    "FILTER_CONTACTS_DELETE": "فلٹر کو حذف کریں۔",
     "LIST": {
-      "LOADING_MESSAGE": "Loading contacts...",
-      "404": "No contacts matches your search 🔍",
-      "NO_CONTACTS": "There are no available contacts",
+      "LOADING_MESSAGE": "کانٹیکٹس لوڈ ہو رہے ہیں...",
+      "404": "کوئی کانٹیکٹ آپ کی تلاش سے میل نہیں کھاتا 🔍",
+      "NO_CONTACTS": "کوئی کانٹیکٹ دستیاب نہیں ہے۔",
       "TABLE_HEADER": {
-        "NAME": "Name",
-        "PHONE_NUMBER": "Phone Number",
-        "CONVERSATIONS": "Conversations",
-        "LAST_ACTIVITY": "Last Activity",
-        "COUNTRY": "Country",
-        "CITY": "City",
-        "SOCIAL_PROFILES": "Social Profiles",
-        "COMPANY": "Company",
-        "EMAIL_ADDRESS": "Email Address"
+        "NAME": "نام",
+        "PHONE_NUMBER": "فون نمبر",
+        "CONVERSATIONS": "مکالمات",
+        "LAST_ACTIVITY": "آخری سرگرمی",
+        "COUNTRY": "ملک",
+        "CITY": "شہر",
+        "SOCIAL_PROFILES": "سوشل پروفائلز",
+        "COMPANY": "کمپنی",
+        "EMAIL_ADDRESS": "ای میل اڈریس"
       },
-      "VIEW_DETAILS": "View details"
+      "VIEW_DETAILS": "تفصیلات دیکھیں"
     }
   },
   "CONTACT_PROFILE": {
-    "BACK_BUTTON": "Contacts",
-    "LOADING": "Loading contact profile..."
+    "BACK_BUTTON": "کانٹیکٹس",
+    "LOADING": "کانٹیکٹ پروفائل لوڈ ہورہی ہے..."
   },
   "REMINDER": {
     "ADD_BUTTON": {
-      "BUTTON": "Add",
-      "TITLE": "Shift + Enter to create a task"
+      "BUTTON": "شامل کریں۔",
+      "TITLE": "ٹاسک بنانے کے لیے Shift + Enter"
     },
     "FOOTER": {
-      "DUE_DATE": "Due date",
-      "LABEL_TITLE": "Set type"
+      "DUE_DATE": "اخری تاریخ",
+      "LABEL_TITLE": "قسم سیٹ کریں۔"
     }
   },
   "NOTES": {
-    "FETCHING_NOTES": "Fetching notes...",
-    "NOT_AVAILABLE": "There are no notes created for this contact",
+    "FETCHING_NOTES": "نوٹس فیچ ہورہے ہیں...",
+    "NOT_AVAILABLE": "اس کانٹیکٹ کے لیے کوئی نوٹس نہیں بنائے گئے ہیں۔",
     "HEADER": {
-      "TITLE": "Notes"
+      "TITLE": "نوٹس"
     },
     "LIST": {
-      "LABEL": "added a note"
+      "LABEL": "ایک نوٹ شامل کیا"
     },
     "ADD": {
-      "BUTTON": "Add",
-      "PLACEHOLDER": "Add a note",
-      "TITLE": "Shift + Enter to create a note"
+      "BUTTON": "شامل کریں۔",
+      "PLACEHOLDER": "ایک نوٹ شامل کیا",
+      "TITLE": "نوٹ بنانے کے لیے Shift + Enter دبائیں"
     },
     "CONTENT_HEADER": {
-      "DELETE": "Delete note"
+      "DELETE": "نوٹ حذف کریں۔"
     }
   },
   "EVENTS": {
     "HEADER": {
-      "TITLE": "Activities"
+      "TITLE": "سرگرمیاں"
     },
     "BUTTON": {
-      "PILL_BUTTON_NOTES": "notes",
-      "PILL_BUTTON_EVENTS": "events",
-      "PILL_BUTTON_CONVO": "conversations"
+      "PILL_BUTTON_NOTES": "نوٹ",
+      "PILL_BUTTON_EVENTS": "تقریبات",
+      "PILL_BUTTON_CONVO": "مکالمات"
     }
   },
   "CUSTOM_ATTRIBUTES": {
-    "ADD_BUTTON_TEXT": "Add attributes",
-    "BUTTON": "Add custom attribute",
-    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
-    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
+    "ADD_BUTTON_TEXT": "صفات شامل کریں۔",
+    "BUTTON": "حسب ضرورت صفات شامل کریں۔",
+    "NOT_AVAILABLE": "اس رابطے کے لیے کوئی حسب ضرورت صفات دستیاب نہیں ہیں۔.",
+    "COPY_SUCCESSFUL": "کامیابی کے ساتھ کلپ بورڈ پر کاپی ہو گیا۔",
     "ACTIONS": {
-      "COPY": "Copy attribute",
-      "DELETE": "Delete attribute",
-      "EDIT": "Edit attribute"
+      "COPY": "صفات کاپی کریں۔",
+      "DELETE": "صفات کو حذف کریں۔",
+      "EDIT": "صفات میں ترمیم کریں۔"
     },
     "ADD": {
-      "TITLE": "Create custom attribute",
-      "DESC": "Add custom information to this contact."
+      "TITLE": "حسب ضرورت صفات بنائیں",
+      "DESC": "اس کانٹیکٹ میں حسب ضرورت معلومات شامل کریں۔."
     },
     "FORM": {
-      "CREATE": "Add attribute",
-      "CANCEL": "Cancel",
+      "CREATE": "صفات شامل کریں۔",
+      "CANCEL": "منسوخ کریں۔",
       "NAME": {
-        "LABEL": "Custom attribute name",
+        "LABEL": "حسب ضرورت صفات کا نام",
         "PLACEHOLDER": "Eg: shopify id",
         "ERROR": "Invalid custom attribute name"
       },
@@ -288,7 +288,7 @@
         "ERROR": "Unable to delete attribute. Please try again later"
       },
       "ATTRIBUTE_SELECT": {
-        "TITLE": "Add attributes",
+        "TITLE": "صفات شامل کریں۔",
         "PLACEHOLDER": "Search attributes",
         "NO_RESULT": "No attributes found"
       },
@@ -309,30 +309,30 @@
     "TITLE": "Merge contacts",
     "DESCRIPTION": "Merge contacts to combine two profiles into one, including all attributes and conversations. In case of conflict, the Primary contact’ s attributes will take precedence.",
     "PRIMARY": {
-      "TITLE": "Primary contact",
-      "HELP_LABEL": "To be kept"
+      "TITLE": "بنیادی رابطہ",
+      "HELP_LABEL": "رکھا جائے ۔"
     },
     "CHILD": {
-      "TITLE": "Contact to merge",
-      "PLACEHOLDER": "Search for a contact",
-      "HELP_LABEL": "To be deleted"
+      "TITLE": "کانٹیکٹ کو زم کریں",
+      "PLACEHOLDER": "کانٹیکٹ تلاش کریں",
+      "HELP_LABEL": "حذف کیا جائے۔"
     },
     "SUMMARY": {
-      "TITLE": "Summary",
-      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong> will be deleted.",
-      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+      "TITLE": "خلاصہ",
+      "DELETE_WARNING": "<strong>%{childContactName}</strong> کا کانٹیکٹ حذف کر دیا جائے گا۔.",
+      "ATTRIBUTE_WARNING": "<strong>%{childContactName}</strong> کے کانٹیکٹ کی تفصیلات <strong>%{primaryContactName}</strong> پر کاپی کی جائیں گی۔."
     },
     "SEARCH": {
-      "ERROR": "ERROR_MESSAGE"
+      "ERROR": "خامی کا پیغام"
     },
     "FORM": {
-      "SUBMIT": " Merge contacts",
-      "CANCEL": "Cancel",
+      "SUBMIT": " کانٹیکٹ ضم کریں۔",
+      "CANCEL": "منسوخ کریں۔",
       "CHILD_CONTACT": {
-        "ERROR": "Select a child contact to merge"
+        "ERROR": "ضم کرنے کے لیے چائلڈ کانٹیکٹ منتخب کریں۔"
       },
-      "SUCCESS_MESSAGE": "Contact merged successfully",
-      "ERROR_MESSAGE": "Could not merge contacts, try again!"
+      "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے ضم ہو گیا۔",
+      "ERROR_MESSAGE": "کانٹیکٹ کو ضم نہیں کیا جا سکا، دوبارہ کوشش کریں!"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/contactFilters.json b/app/javascript/dashboard/i18n/locale/ur/contactFilters.json
index bd58ccf3e..61f92a379 100644
--- a/app/javascript/dashboard/i18n/locale/ur/contactFilters.json
+++ b/app/javascript/dashboard/i18n/locale/ur/contactFilters.json
@@ -5,8 +5,8 @@
         "ADD_NEW_FILTER": "Add Filter",
         "CLEAR_ALL_FILTERS": "Clear All Filters",
         "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
-        "SUBMIT_BUTTON_LABEL": "Submit",
-        "CANCEL_BUTTON_LABEL": "Cancel",
+        "SUBMIT_BUTTON_LABEL": "جمع کرائیں",
+        "CANCEL_BUTTON_LABEL": "منسوخ کریں۔",
         "CLEAR_BUTTON_LABEL": "Clear Filters",
         "EMPTY_VALUE_ERROR": "Value is required",
         "TOOLTIP_LABEL": "Filter contacts",
@@ -26,19 +26,19 @@
             "days_before": "Is x days before"
         },
         "ATTRIBUTES": {
-            "NAME": "Name",
+            "NAME": "نام",
             "EMAIL": "Email",
             "PHONE_NUMBER": "Phone number",
             "IDENTIFIER": "Identifier",
-            "CITY": "City",
-            "COUNTRY": "Country",
+            "CITY": "شہر",
+            "COUNTRY": "ملک",
             "CUSTOM_ATTRIBUTE_LIST": "List",
             "CUSTOM_ATTRIBUTE_TEXT": "Text",
             "CUSTOM_ATTRIBUTE_NUMBER": "Number",
             "CUSTOM_ATTRIBUTE_LINK": "Link",
             "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
             "CREATED_AT": "Created At",
-            "LAST_ACTIVITY": "Last Activity"
+            "LAST_ACTIVITY": "آخری سرگرمی"
         },
         "GROUPS": {
             "STANDARD_FILTERS": "Standard Filters",
diff --git a/app/javascript/dashboard/i18n/locale/ur/conversation.json b/app/javascript/dashboard/i18n/locale/ur/conversation.json
index ac25a5aed..f3aa63d28 100644
--- a/app/javascript/dashboard/i18n/locale/ur/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/conversation.json
@@ -1,46 +1,46 @@
 {
   "CONVERSATION": {
-    "404": "Please select a conversation from left pane",
-    "UNVERIFIED_SESSION": "The identity of this user is not verified",
-    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
-    "NO_MESSAGE_2": " to send a message to your page!",
-    "NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
-    "NO_INBOX_2": " to get started",
-    "NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
-    "SEARCH_MESSAGES": "Search for messages in conversations",
+    "404": "براہ کرم بائیں پین سے گفتگو کا انتخاب کریں۔",
+    "UNVERIFIED_SESSION": "اس صارف کی شناخت کی تصدیق نہیں ہوئی ہے۔",
+    "NO_MESSAGE_1": "اوہ! ایسا لگتا ہے کہ آپ کے ان باکس میں صارفین کی جانب سے کوئی پیغامات نہیں ہیں۔.",
+    "NO_MESSAGE_2": " اپنے صفحہ پر پیغام بھیجنے کے لیے!",
+    "NO_INBOX_1": "ہیلو! ایسا لگتا ہے کہ آپ نے ابھی تک کوئی ان باکس شامل نہیں کیا ہے۔.",
+    "NO_INBOX_2": " شروع کرنے کے لیے",
+    "NO_INBOX_AGENT": "اوہ! ایسا لگتا ہے کہ آپ کسی ان باکس کا حصہ نہیں ہیں۔ براہ کرم اپنے منتظم سے رابطہ کریں۔",
+    "SEARCH_MESSAGES": "مکالمات میں پیغامات تلاش کریں۔",
     "SEARCH": {
-      "TITLE": "Search messages",
-      "RESULT_TITLE": "Search Results",
-      "LOADING_MESSAGE": "Crunching data...",
-      "PLACEHOLDER": "Type any text to search messages",
-      "NO_MATCHING_RESULTS": "No results found."
+      "TITLE": "پیغامات تلاش کریں۔",
+      "RESULT_TITLE": "تلاش کے نتائج",
+      "LOADING_MESSAGE": "کرنچنگ ڈیٹا...",
+      "PLACEHOLDER": "پیغامات تلاش کرنے کے لیے کوئی بھی متن ٹائپ کریں۔",
+      "NO_MATCHING_RESULTS": "کوئی نتیجہ نہیں."
     },
-    "UNREAD_MESSAGES": "Unread Messages",
-    "UNREAD_MESSAGE": "Unread Message",
-    "CLICK_HERE": "Click here",
-    "LOADING_INBOXES": "Loading inboxes",
-    "LOADING_CONVERSATIONS": "Loading Conversations",
-    "CANNOT_REPLY": "You cannot reply due to",
-    "24_HOURS_WINDOW": "24 hour message window restriction",
-    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
-    "ASSIGN_TO_ME": "Assign to me",
-    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
-    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "SELECT_A_TWEET_TO_REPLY": "Please select a tweet to reply to.",
-    "REPLYING_TO": "You are replying to:",
-    "REMOVE_SELECTION": "Remove Selection",
-    "DOWNLOAD": "Download",
-    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
-    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
-    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
-    "NO_RESPONSE": "No response",
-    "RATING_TITLE": "Rating",
-    "FEEDBACK_TITLE": "Feedback",
+    "UNREAD_MESSAGES": "بغیر پڑھے ہوئے پیغامات",
+    "UNREAD_MESSAGE": "بغیر پڑھا ہوا پیغام",
+    "CLICK_HERE": "یہاں کلک کریں",
+    "LOADING_INBOXES": "یہ ان باکس لوڈ ہورہے ہیں",
+    "LOADING_CONVERSATIONS": "مکالمات لوڈ ہو رہے ہیں",
+    "CANNOT_REPLY": "کی وجہ سے آپ جواب نہیں دے سکتے",
+    "24_HOURS_WINDOW": "24 گھنٹے میسج ونڈو کی پابندی",
+    "NOT_ASSIGNED_TO_YOU": "یہ گفتگو آپ کو تفویض نہیں کی گئی ہے۔ کیا آپ یہ گفتگو اپنے آپ کو تفویض کرنا چاہیں گے?",
+    "ASSIGN_TO_ME": "مجھے تفویض کریں۔",
+    "TWILIO_WHATSAPP_CAN_REPLY": "آپ اس بات چیت کا جواب صرف ایک ٹیمپلیٹ پیغام کا استعمال کرتے ہوئے دے سکتے ہیں, کيونکہ‎",
+    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 گھنٹے میسج ونڈو کی پابندی",
+    "SELECT_A_TWEET_TO_REPLY": "براہ کرم جواب دینے کے لیے ایک ٹویٹ منتخب کریں۔.",
+    "REPLYING_TO": "آپ جواب دے رہے ہیں:",
+    "REMOVE_SELECTION": "انتخاب کو ہٹا دیں۔",
+    "DOWNLOAD": "ڈاؤن لوڈ کریں",
+    "UPLOADING_ATTACHMENTS": "منسلکات اپ لوڈ ہو رہی ہیں...",
+    "SUCCESS_DELETE_MESSAGE": "پیغام کامیابی سے حذف ہو گیا۔",
+    "FAIL_DELETE_MESSSAGE": "پیغام کو حذف نہیں کیا جا سکا! دوبارہ کوشش کریں",
+    "NO_RESPONSE": "کوئی ردعمل نہیں",
+    "RATING_TITLE": "درجہ بندی",
+    "FEEDBACK_TITLE": "فیڈ بیک",
     "HEADER": {
-      "RESOLVE_ACTION": "Resolve",
-      "REOPEN_ACTION": "Reopen",
-      "OPEN_ACTION": "Open",
-      "OPEN": "More",
+      "RESOLVE_ACTION": "حل کریں۔",
+      "REOPEN_ACTION": "دوبارہ کھولیں۔",
+      "OPEN_ACTION": "کھولیں۔",
+      "OPEN": "مزید",
       "CLOSE": "Close",
       "DETAILS": "details",
       "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
@@ -113,14 +113,14 @@
     },
     "CONTEXT_MENU": {
       "COPY": "Copy",
-      "DELETE": "Delete"
+      "DELETE": "حذف کریں۔"
     }
   },
   "EMAIL_TRANSCRIPT": {
     "TITLE": "Send conversation transcript",
     "DESC": "Send a copy of the conversation transcript to the specified email address",
-    "SUBMIT": "Submit",
-    "CANCEL": "Cancel",
+    "SUBMIT": "جمع کرائیں",
+    "CANCEL": "منسوخ کریں۔",
     "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
     "SEND_EMAIL_ERROR": "There was an error, please try again",
     "FORM": {
@@ -167,10 +167,10 @@
     "ACCORDION": {
       "CONTACT_DETAILS": "Contact Details",
       "CONVERSATION_ACTIONS": "Conversation Actions",
-      "CONVERSATION_LABELS": "Conversation Labels",
+      "CONVERSATION_LABELS": "گفتگو کے لیبلز",
       "CONVERSATION_INFO": "Conversation Information",
       "CONTACT_ATTRIBUTES": "Contact Attributes",
-      "PREVIOUS_CONVERSATION": "Previous Conversations"
+      "PREVIOUS_CONVERSATION": "پچھلی بات چیت"
     }
   },
   "CONVERSATION_CUSTOM_ATTRIBUTES": {
@@ -180,7 +180,7 @@
       "ERROR": "Unable to update attribute. Please try again later"
     },
     "ADD": {
-      "TITLE": "Add",
+      "TITLE": "شامل کریں۔",
       "SUCCESS": "Attribute added successfully",
       "ERROR": "Unable to add attribute. Please try again later"
     },
@@ -189,14 +189,14 @@
       "ERROR": "Unable to delete attribute. Please try again later"
     },
     "ATTRIBUTE_SELECT": {
-      "TITLE": "Add attributes",
+      "TITLE": "صفات شامل کریں۔",
       "PLACEHOLDER": "Search attributes",
       "NO_RESULT": "No attributes found"
     }
   },
   "EMAIL_HEADER": {
     "FROM": "From",
-    "TO": "To",
+    "TO": "کو",
     "BCC": "Bcc",
     "CC": "Cc",
     "SUBJECT": "Subject"
diff --git a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
index 5a0c4f7d7..5890c467d 100644
--- a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
@@ -71,9 +71,9 @@
       "LOADING_MESSAGE": "Loading notifications...",
       "404": "No Notifications",
       "TABLE_HEADER": [
-        "Name",
+        "نام",
         "Phone Number",
-        "Conversations",
+        "مکالمات",
         "Last Contacted"
       ]
     },
diff --git a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
index bda8ea1ef..608cc19b7 100644
--- a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
@@ -301,7 +301,7 @@
         "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, WhatsApp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
-        "TITLE": "Agents",
+        "TITLE": "ایجنٹ",
         "DESC": "Here you can add agents to manage your newly created inbox. Only these selected agents will have access to your inbox. Agents which are not part of this inbox will not be able to see or respond to messages in this inbox when they login. <br> <b>PS:</b> As an administrator, if you need access to all inboxes, you should add yourself as agent to all inboxes that you create.",
         "VALIDATION_ERROR": "Add atleast one agent to your new Inbox",
         "PICK_AGENTS": "Pick agents for the inbox"
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
         "ERROR_MESSAGE": "Could not update widget color. Please try again later."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
@@ -366,14 +362,14 @@
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "AVATAR_DELETE_BUTTON_TEXT": "Delete Avatar",
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure to delete ",
+        "TITLE": "حذف کرنے کی تصدیق کریں۔",
+        "MESSAGE": "کیا آپ کو یقینی طور پر حذف کرنا ہے۔ ",
         "PLACE_HOLDER": "Please type {inboxName} to confirm",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "ہاں، حذف کریں۔ ",
+        "NO": "نہیں ، رہنے دیں "
       },
       "API": {
         "SUCCESS_MESSAGE": "Inbox deleted successfully",
@@ -400,8 +396,10 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger Script",
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
-      "INBOX_AGENTS": "Agents",
+      "INBOX_AGENTS": "ایجنٹ",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Update",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/ur/integrationApps.json b/app/javascript/dashboard/i18n/locale/ur/integrationApps.json
index a80ecb837..7cd49e52e 100644
--- a/app/javascript/dashboard/i18n/locale/ur/integrationApps.json
+++ b/app/javascript/dashboard/i18n/locale/ur/integrationApps.json
@@ -22,17 +22,17 @@
         "INBOX": "Yes, Delete",
         "ACCOUNT": "Yes, Disconnect"
       },
-      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CANCEL_BUTTON_TEXT": "منسوخ کریں۔",
       "API": {
         "SUCCESS_MESSAGE": "Hook deleted successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       }
     },
     "LIST": {
       "FETCHING": "Fetching integration hooks",
-      "INBOX": "Inbox",
+      "INBOX": "ان باکس",
       "DELETE": {
-        "BUTTON_TEXT": "Delete"
+        "BUTTON_TEXT": "حذف کریں۔"
       }
     },
     "ADD": {
@@ -42,11 +42,11 @@
           "PLACEHOLDER": "Select Inbox"
         },
         "SUBMIT": "Create",
-        "CANCEL": "Cancel"
+        "CANCEL": "منسوخ کریں۔"
       },
       "API": {
         "SUCCESS_MESSAGE": "Integration hook added successfully",
-        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
       }
     },
     "CONNECT": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/integrations.json b/app/javascript/dashboard/i18n/locale/ur/integrations.json
index 774514a9d..816d50225 100644
--- a/app/javascript/dashboard/i18n/locale/ur/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur/integrations.json
@@ -4,7 +4,7 @@
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Subscribed Events",
       "FORM": {
-        "CANCEL": "Cancel",
+        "CANCEL": "منسوخ کریں۔",
         "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",
         "SUBSCRIPTIONS": {
           "LABEL": "Events",
@@ -30,42 +30,42 @@
       "HEADER": "Webhook settings",
       "HEADER_BTN_TXT": "Add new webhook",
       "LOADING": "Fetching attached webhooks",
-      "SEARCH_404": "There are no items matching this query",
+      "SEARCH_404": "اس سوال سے مماثل کوئی آئٹمز نہیں ہیں۔",
       "SIDEBAR_TXT": "<p><b>Webhooks</b> </p> <p>Webhooks are HTTP callbacks which can be defined for every account. They are triggered by events like message creation in Chatwoot. You can create more than one webhook for this account. <br /><br /> For creating a <b>webhook</b>, click on the <b>Add new webhook</b> button. You can also remove any existing webhook by clicking on the Delete button.</p>",
       "LIST": {
         "404": "There are no webhooks configured for this account.",
         "TITLE": "Manage webhooks",
         "TABLE_HEADER": [
           "Webhook endpoint",
-          "Actions"
+          "عمل"
         ]
       },
       "EDIT": {
-        "BUTTON_TEXT": "Edit",
+        "BUTTON_TEXT": "ترمیم",
         "TITLE": "Edit webhook",
         "API": {
           "SUCCESS_MESSAGE": "Webhook configuration updated successfully",
-          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+          "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
         }
       },
       "ADD": {
-        "CANCEL": "Cancel",
+        "CANCEL": "منسوخ کریں۔",
         "TITLE": "Add new webhook",
         "API": {
           "SUCCESS_MESSAGE": "Webhook configuration added successfully",
-          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+          "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
         }
       },
       "DELETE": {
-        "BUTTON_TEXT": "Delete",
+        "BUTTON_TEXT": "حذف کریں۔",
         "API": {
           "SUCCESS_MESSAGE": "Webhook deleted successfully",
-          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+          "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
         },
         "CONFIRM": {
-          "TITLE": "Confirm Deletion",
+          "TITLE": "حذف کرنے کی تصدیق کریں۔",
           "MESSAGE": "Are you sure to delete the webhook? (%{webhookURL})",
-          "YES": "Yes, Delete ",
+          "YES": "ہاں، حذف کریں۔ ",
           "NO": "No, Keep it"
         }
       }
@@ -77,7 +77,7 @@
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "API": {
         "SUCCESS_MESSAGE": "Integration deleted successfully"
       }
diff --git a/app/javascript/dashboard/i18n/locale/ur/labelsMgmt.json b/app/javascript/dashboard/i18n/locale/ur/labelsMgmt.json
index db12fa32a..6780b0449 100644
--- a/app/javascript/dashboard/i18n/locale/ur/labelsMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/labelsMgmt.json
@@ -3,14 +3,14 @@
     "HEADER": "Labels",
     "HEADER_BTN_TXT": "Add label",
     "LOADING": "Fetching labels",
-    "SEARCH_404": "There are no items matching this query",
+    "SEARCH_404": "اس سوال سے مماثل کوئی آئٹمز نہیں ہیں۔",
     "SIDEBAR_TXT": "<p><b>Labels</b> <p>Labels help you to categorize conversations and prioritize them. You can assign label to a conversation from the sidepanel. <br /><br />Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.</p>",
     "LIST": {
       "404": "There are no labels available in this account.",
       "TITLE": "Manage labels",
       "DESC": "Labels let you group the conversations together.",
       "TABLE_HEADER": [
-        "Name",
+        "نام",
         "Description",
         "Color"
       ]
@@ -33,10 +33,10 @@
       "SHOW_ON_SIDEBAR": {
         "LABEL": "Show label on sidebar"
       },
-      "EDIT": "Edit",
+      "EDIT": "ترمیم",
       "CREATE": "Create",
-      "DELETE": "Delete",
-      "CANCEL": "Cancel"
+      "DELETE": "حذف کریں۔",
+      "CANCEL": "منسوخ کریں۔"
     },
     "ADD": {
       "TITLE": "Add label",
@@ -54,16 +54,16 @@
       }
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "API": {
         "SUCCESS_MESSAGE": "Label deleted successfully",
         "ERROR_MESSAGE": "There was an error, please try again"
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "TITLE": "حذف کرنے کی تصدیق کریں۔",
+        "MESSAGE": "کیا آپ کو یقینی طور پر حذف کرنا ہے۔ ",
+        "YES": "ہاں، حذف کریں۔ ",
+        "NO": "نہیں ، رہنے دیں "
       }
     }
   }
diff --git a/app/javascript/dashboard/i18n/locale/ur/login.json b/app/javascript/dashboard/i18n/locale/ur/login.json
index 30f667052..2de7f339e 100644
--- a/app/javascript/dashboard/i18n/locale/ur/login.json
+++ b/app/javascript/dashboard/i18n/locale/ur/login.json
@@ -11,7 +11,7 @@
     },
     "API": {
       "SUCCESS_MESSAGE": "Login Successful",
-      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later",
+      "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں",
       "UNAUTH": "Username / Password Incorrect. Please try again"
     },
     "FORGOT_PASSWORD": "Forgot your password?",
diff --git a/app/javascript/dashboard/i18n/locale/ur/report.json b/app/javascript/dashboard/i18n/locale/ur/report.json
index 566099afe..33175eec0 100644
--- a/app/javascript/dashboard/i18n/locale/ur/report.json
+++ b/app/javascript/dashboard/i18n/locale/ur/report.json
@@ -1,12 +1,12 @@
 {
   "REPORT": {
-    "HEADER": "Conversations",
+    "HEADER": "مکالمات",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
+        "NAME": "مکالمات",
         "DESC": "( Total )"
       },
       "INCOMING_MESSAGES": {
@@ -123,7 +123,7 @@
     "FILTER_DROPDOWN_LABEL": "Select Agent",
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
+        "NAME": "مکالمات",
         "DESC": "( Total )"
       },
       "INCOMING_MESSAGES": {
@@ -190,7 +190,7 @@
     "FILTER_DROPDOWN_LABEL": "Select Label",
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
+        "NAME": "مکالمات",
         "DESC": "( Total )"
       },
       "INCOMING_MESSAGES": {
@@ -257,7 +257,7 @@
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
+        "NAME": "مکالمات",
         "DESC": "( Total )"
       },
       "INCOMING_MESSAGES": {
@@ -324,7 +324,7 @@
     "FILTER_DROPDOWN_LABEL": "Select Team",
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
+        "NAME": "مکالمات",
         "DESC": "( Total )"
       },
       "INCOMING_MESSAGES": {
@@ -395,7 +395,7 @@
       "HEADER": {
         "CONTACT_NAME": "Contact",
         "AGENT_NAME": "Assigned agent",
-        "RATING": "Rating",
+        "RATING": "درجہ بندی",
         "FEEDBACK_TEXT": "Feedback comment"
       }
     },
@@ -420,19 +420,19 @@
     "ACCOUNT_CONVERSATIONS": {
       "HEADER": "Open Conversations",
       "LOADING_MESSAGE": "Loading conversation metrics...",
-      "OPEN": "Open",
+      "OPEN": "کھولیں۔",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "نا مقرر کیا ہوا"
     },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",
       "NO_AGENTS": "There are no conversations by agents",
       "TABLE_HEADER": {
-        "AGENT": "Agent",
+        "AGENT": "ایجنٹ",
         "OPEN": "OPEN",
         "UNATTENDED": "Unattended",
-        "STATUS": "Status"
+        "STATUS": "اسٹیٹس"
       }
     },
     "AGENT_STATUS": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/resetPassword.json b/app/javascript/dashboard/i18n/locale/ur/resetPassword.json
index bb678e809..1008b3ab0 100644
--- a/app/javascript/dashboard/i18n/locale/ur/resetPassword.json
+++ b/app/javascript/dashboard/i18n/locale/ur/resetPassword.json
@@ -1,6 +1,6 @@
 {
   "RESET_PASSWORD": {
-    "TITLE": "Reset Password",
+    "TITLE": "پاس ورڈ دوبارہ مرتب کریں",
     "EMAIL": {
       "LABEL": "Email",
       "PLACEHOLDER": "Please enter your email",
@@ -8,8 +8,8 @@
     },
     "API": {
       "SUCCESS_MESSAGE": "Password reset link has been sent to your email",
-      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
     },
-    "SUBMIT": "Submit"
+    "SUBMIT": "جمع کرائیں"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/setNewPassword.json b/app/javascript/dashboard/i18n/locale/ur/setNewPassword.json
index ec2d94744..1fafb2a96 100644
--- a/app/javascript/dashboard/i18n/locale/ur/setNewPassword.json
+++ b/app/javascript/dashboard/i18n/locale/ur/setNewPassword.json
@@ -13,11 +13,11 @@
     },
     "API": {
       "SUCCESS_MESSAGE": "Successfully changed the password",
-      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
     },
     "CAPTCHA": {
       "ERROR": "Verification expired. Please solve captcha again."
     },
-    "SUBMIT": "Submit"
+    "SUBMIT": "جمع کرائیں"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/settings.json b/app/javascript/dashboard/i18n/locale/ur/settings.json
index 00a18d8ed..fad2a9db1 100644
--- a/app/javascript/dashboard/i18n/locale/ur/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/settings.json
@@ -136,11 +136,11 @@
       "SHOW_LESS": "Show Less"
     },
     "FILE_BUBBLE": {
-      "DOWNLOAD": "Download",
+      "DOWNLOAD": "ڈاؤن لوڈ کریں",
       "UPLOADING": "Uploading..."
     },
     "FORM_BUBBLE": {
-      "SUBMIT": "Submit"
+      "SUBMIT": "جمع کرائیں"
     }
   },
   "CONFIRM_EMAIL": "Verifying...",
@@ -152,17 +152,17 @@
   "SIDEBAR": {
     "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
     "SWITCH": "Switch",
-    "CONVERSATIONS": "Conversations",
+    "CONVERSATIONS": "مکالمات",
     "ALL_CONVERSATIONS": "All Conversations",
-    "MENTIONED_CONVERSATIONS": "Mentions",
+    "MENTIONED_CONVERSATIONS": "تذکرہ",
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
-    "CONTACTS": "Contacts",
+    "CONTACTS": "کانٹیکٹس",
     "HOME": "Home",
-    "AGENTS": "Agents",
+    "AGENTS": "ایجنٹ",
     "INBOXES": "Inboxes",
     "NOTIFICATIONS": "Notifications",
-    "CANNED_RESPONSES": "Canned Responses",
+    "CANNED_RESPONSES": "محفوظ کردہ جوابات",
     "INTEGRATIONS": "Integrations",
     "PROFILE_SETTINGS": "Profile Settings",
     "ACCOUNT_SETTINGS": "Account Settings",
@@ -178,14 +178,14 @@
     "NEW_LABEL": "New label",
     "NEW_TEAM": "New team",
     "NEW_INBOX": "New inbox",
-    "REPORTS_CONVERSATION": "Conversations",
+    "REPORTS_CONVERSATION": "مکالمات",
     "CSAT": "CSAT",
     "CAMPAIGNS": "Campaigns",
     "ONGOING": "Ongoing",
     "ONE_OFF": "One off",
-    "REPORTS_AGENT": "Agents",
+    "REPORTS_AGENT": "ایجنٹ",
     "REPORTS_LABEL": "Labels",
-    "REPORTS_INBOX": "Inbox",
+    "REPORTS_INBOX": "ان باکس",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "BETA": "Beta",
@@ -198,14 +198,14 @@
     "API": {
       "SUCCESS_MESSAGE": "Account created successfully",
       "EXIST_MESSAGE": "Account already exists",
-      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
     },
     "FORM": {
       "NAME": {
         "LABEL": "Account Name",
         "PLACEHOLDER": "Wayne Enterprises"
       },
-      "SUBMIT": "Submit"
+      "SUBMIT": "جمع کرائیں"
     }
   },
   "KEYBOARD_SHORTCUTS": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/signup.json b/app/javascript/dashboard/i18n/locale/ur/signup.json
index 8dd5c0d4e..ca5b5eceb 100644
--- a/app/javascript/dashboard/i18n/locale/ur/signup.json
+++ b/app/javascript/dashboard/i18n/locale/ur/signup.json
@@ -31,9 +31,9 @@
     },
     "API": {
       "SUCCESS_MESSAGE": "Registration Successfull",
-      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
     },
-    "SUBMIT": "Submit",
+    "SUBMIT": "جمع کرائیں",
     "HAVE_AN_ACCOUNT": "Already have an account?"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/teamsSettings.json b/app/javascript/dashboard/i18n/locale/ur/teamsSettings.json
index f9ecaaaae..34ca8d2a8 100644
--- a/app/javascript/dashboard/i18n/locale/ur/teamsSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/teamsSettings.json
@@ -69,7 +69,7 @@
     },
     "AGENTS": {
       "AGENT": "AGENT",
-      "EMAIL": "EMAIL",
+      "EMAIL": "ای میل",
       "BUTTON_TEXT": "Add agents",
       "ADD_AGENTS": "Adding Agents to your Team...",
       "SELECT": "select",
@@ -91,7 +91,7 @@
       "BUTTON_TEXT": "Finish"
     },
     "DELETE": {
-      "BUTTON_TEXT": "Delete",
+      "BUTTON_TEXT": "حذف کریں۔",
       "API": {
         "SUCCESS_MESSAGE": "Team deleted successfully.",
         "ERROR_MESSAGE": "Couldn't delete the team. Try again."
@@ -101,7 +101,7 @@
         "PLACE_HOLDER": "Please type {teamName} to confirm",
         "MESSAGE": "Deleting the team will remove the team assignment from the conversations assigned to this team.",
         "YES": "Delete ",
-        "NO": "Cancel"
+        "NO": "منسوخ کریں۔"
       }
     },
     "SETTINGS": "Settings",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/advancedFilters.json b/app/javascript/dashboard/i18n/locale/ur_IN/advancedFilters.json
new file mode 100644
index 000000000..46a573c42
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/advancedFilters.json
@@ -0,0 +1,93 @@
+{
+  "FILTER": {
+    "TITLE": "Filter Conversations",
+    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "ADD_NEW_FILTER": "Add Filter",
+    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "SUBMIT_BUTTON_LABEL": "Apply filters",
+    "CANCEL_BUTTON_LABEL": "Cancel",
+    "CLEAR_BUTTON_LABEL": "Clear Filters",
+    "EMPTY_VALUE_ERROR": "Value is required",
+    "TOOLTIP_LABEL": "Filter conversations",
+    "QUERY_DROPDOWN_LABELS": {
+      "AND": "AND",
+      "OR": "OR"
+    },
+    "OPERATOR_LABELS": {
+      "equal_to": "Equal to",
+      "not_equal_to": "Not equal to",
+      "contains": "Contains",
+      "does_not_contain": "Does not contain",
+      "is_present": "Is present",
+      "is_not_present": "Is not present",
+      "is_greater_than": "Is greater than",
+      "is_less_than": "Is lesser than",
+      "days_before": "Is x days before"
+    },
+    "ATTRIBUTE_LABELS": {
+      "TRUE": "True",
+      "FALSE": "False"
+    },
+    "ATTRIBUTES": {
+      "STATUS": "Status",
+      "ASSIGNEE_NAME": "Assignee Name",
+      "INBOX_NAME": "Inbox Name",
+      "TEAM_NAME": "Team Name",
+      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
+      "CAMPAIGN_NAME": "Campaign Name",
+      "LABELS": "Labels",
+      "BROWSER_LANGUAGE": "Browser Language",
+      "COUNTRY_NAME": "Country Name",
+      "REFERER_LINK": "Referer link",
+      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "CUSTOM_ATTRIBUTE_TEXT": "Text",
+      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
+      "CUSTOM_ATTRIBUTE_LINK": "Link",
+      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
+      "CREATED_AT": "Created At",
+      "LAST_ACTIVITY": "Last Activity"
+    },
+    "GROUPS": {
+      "STANDARD_FILTERS": "Standard Filters",
+      "ADDITIONAL_FILTERS": "Additional Filters",
+      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+    },
+    "CUSTOM_VIEWS": {
+      "ADD": {
+        "TITLE": "Do you want to save this filter?",
+        "LABEL": "Name this filter",
+        "PLACEHOLDER": "Enter a name for this filter",
+        "ERROR_MESSAGE": "Name is required",
+        "SAVE_BUTTON": "Save filter",
+        "CANCEL_BUTTON": "Cancel",
+        "API_FOLDERS": {
+          "SUCCESS_MESSAGE": "Folder created successfully",
+          "ERROR_MESSAGE": "Error while creating folder"
+        },
+        "API_SEGMENTS": {
+          "SUCCESS_MESSAGE": "Segment created successfully",
+          "ERROR_MESSAGE": "Error while creating segment"
+        }
+      },
+      "DELETE": {
+        "DELETE_BUTTON": "Delete filter",
+        "MODAL": {
+          "CONFIRM": {
+            "TITLE": "Confirm Deletion",
+            "MESSAGE": "Are you sure to delete the filter ",
+            "YES": "Yes, Delete",
+            "NO": "No, Keep it"
+          }
+        },
+        "API_FOLDERS": {
+          "SUCCESS_MESSAGE": "Folder deleted successfully",
+          "ERROR_MESSAGE": "Error while deleting folder"
+        },
+        "API_SEGMENTS": {
+          "SUCCESS_MESSAGE": "Segment deleted successfully",
+          "ERROR_MESSAGE": "Error while deleting segment"
+        }
+      }
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/agentMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/agentMgmt.json
new file mode 100644
index 000000000..0f965c717
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/agentMgmt.json
@@ -0,0 +1,113 @@
+{
+  "AGENT_MGMT": {
+    "HEADER": "Agents",
+    "HEADER_BTN_TXT": "Add Agent",
+    "LOADING": "Fetching Agent List",
+    "SIDEBAR_TXT": "<p><b>Agents</b></p> <p> An <b>Agent</b> is a member of your Customer Support team. </p><p> Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account. </p><p> Click on <b>Add Agent</b> to add a new agent. Agent you add will receive an email with a confirmation link to activate their account, after which they can access Chatwoot and respond to messages. </p><p> Access to Chatwoot's features are based on following roles. </p><p> <b>Agent</b> - Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.</p><p> <b>Administrator</b> - Administrator will have access to all Chatwoot features enabled for your account, including settings, along with all of a normal agents' privileges.</p>",
+    "AGENT_TYPES": {
+      "ADMINISTRATOR": "Administrator",
+      "AGENT": "Agent"
+    },
+    "LIST": {
+      "404": "There are no agents associated to this account",
+      "TITLE": "Manage agents in your team",
+      "DESC": "You can add/remove agents to/in your team.",
+      "NAME": "Name",
+      "EMAIL": "EMAIL",
+      "STATUS": "Status",
+      "ACTIONS": "Actions",
+      "VERIFIED": "Verified",
+      "VERIFICATION_PENDING": "Verification Pending"
+    },
+    "ADD": {
+      "TITLE": "Add agent to your team",
+      "DESC": "You can add people who will be able to handle support for your inboxes.",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Agent Name",
+          "PLACEHOLDER": "Please enter a name of the agent"
+        },
+        "AGENT_TYPE": {
+          "LABEL": "Role",
+          "PLACEHOLDER": "Please select a role",
+          "ERROR": "Role is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email Address",
+          "PLACEHOLDER": "Please enter an email address of the agent"
+        },
+        "SUBMIT": "Add Agent"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Agent added successfully",
+        "EXIST_MESSAGE": "Agent email already in use, Please try another email address",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Agent deleted successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit agent",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Agent Name",
+          "PLACEHOLDER": "Please enter a name of the agent"
+        },
+        "AGENT_TYPE": {
+          "LABEL": "Role",
+          "PLACEHOLDER": "Please select a role",
+          "ERROR": "Role is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email Address",
+          "PLACEHOLDER": "Please enter an email address of the agent"
+        },
+        "SUBMIT": "Edit Agent"
+      },
+      "BUTTON_TEXT": "Edit",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Agent updated successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "PASSWORD_RESET": {
+        "ADMIN_RESET_BUTTON": "Reset Password",
+        "ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent",
+        "SUCCESS_MESSAGE": "Agent password reset successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "SEARCH": {
+      "NO_RESULTS": "No results found."
+    },
+    "MULTI_SELECTOR": {
+      "PLACEHOLDER": "None",
+      "TITLE": {
+        "AGENT": "Select agent",
+        "TEAM": "Select team"
+      },
+      "SEARCH": {
+        "NO_RESULTS": {
+          "AGENT": "No agents found",
+          "TEAM": "No teams found"
+        },
+        "PLACEHOLDER": {
+          "AGENT": "Search agents",
+          "TEAM": "Search teams"
+        }
+      }
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/attributesMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/attributesMgmt.json
new file mode 100644
index 000000000..ff4904c34
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/attributesMgmt.json
@@ -0,0 +1,99 @@
+{
+  "ATTRIBUTES_MGMT": {
+    "HEADER": "Custom Attributes",
+    "HEADER_BTN_TXT": "Add Custom Attribute",
+    "LOADING": "Fetching custom attributes",
+    "SIDEBAR_TXT": "<p><b>Custom Attributes</b> <p>A custom attribute tracks facts about your contacts/conversation — like the subscription plan, or when they ordered the first item etc. <br /><br />For creating a Custom Attribute, just click on the <b>Add Custom Attribute.</b> You can also edit or delete an existing  Custom Attribute by clicking on the Edit or Delete button.</p>",
+    "ADD": {
+      "TITLE": "Add Custom Attribute",
+      "SUBMIT": "Create",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Display Name",
+          "PLACEHOLDER": "Enter custom attribute display name",
+          "ERROR": "Name is required"
+        },
+        "DESC": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter custom attribute description",
+          "ERROR": "Description is required"
+        },
+        "MODEL": {
+          "LABEL": "Applies to",
+          "PLACEHOLDER": "Please select one",
+          "ERROR": "Model is required"
+        },
+        "TYPE": {
+          "LABEL": "Type",
+          "PLACEHOLDER": "Please select a type",
+          "ERROR": "Type is required",
+          "LIST": {
+            "LABEL": "List Values",
+            "PLACEHOLDER": "Please enter value and press enter key",
+            "ERROR": "Must have at least one value"
+          }
+        },
+        "KEY": {
+          "LABEL": "Key",
+          "PLACEHOLDER": "Enter custom attribute key",
+          "ERROR": "Key is required",
+          "IN_VALID": "Invalid key"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute added successfully",
+        "ERROR_MESSAGE": "Could not able to create a custom attribute, Please try again later"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute deleted successfully.",
+        "ERROR_MESSAGE": "Couldn't delete the custom attribute. Try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Are you sure want to delete - %{attributeName}",
+        "PLACE_HOLDER": "Please type {attributeName} to confirm",
+        "MESSAGE": "Deleting will remove the custom attribute",
+        "YES": "Delete ",
+        "NO": "Cancel"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Custom Attribute",
+      "UPDATE_BUTTON_TEXT": "Update",
+      "TYPE": {
+        "LIST": {
+          "LABEL": "List Values",
+          "PLACEHOLDER": "Please enter values and press enter key"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute updated successfully",
+        "ERROR_MESSAGE": "There was an error updating custom attribute, please try again"
+      }
+    },
+    "TABS": {
+      "HEADER": "Custom Attributes",
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
+    },
+    "LIST": {
+      "TABLE_HEADER": [
+        "Name",
+        "Description",
+        "Type",
+        "Key"
+      ],
+      "BUTTONS": {
+        "EDIT": "Edit",
+        "DELETE": "Delete"
+      },
+      "EMPTY_RESULT": {
+        "404": "There are no custom attributes created",
+        "NOT_FOUND": "There are no custom attributes configured"
+      }
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/automation.json b/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
new file mode 100644
index 000000000..5d291814e
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
@@ -0,0 +1,116 @@
+{
+  "AUTOMATION": {
+    "HEADER": "Automations",
+    "HEADER_BTN_TXT": "Add Automation Rule",
+    "LOADING": "Fetching automation rules",
+    "SIDEBAR_TXT": "<p><b>Automation Rules</b> <p>Automation can replace and automate existing processes that require manual effort. You can do many things with automation, including adding labels and assigning conversation to the best agent. So the team focuses on what they do best and spends more little time on manual tasks.</p>",
+    "ADD": {
+      "TITLE": "Add Automation Rule",
+      "SUBMIT": "Create",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Rule Name",
+          "PLACEHOLDER": "Enter rule name",
+          "ERROR": "Name is required"
+        },
+        "DESC": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter rule description",
+          "ERROR": "Description is required"
+        },
+        "EVENT": {
+          "LABEL": "Event",
+          "PLACEHOLDER": "Please select one",
+          "ERROR": "Event is required"
+        },
+        "CONDITIONS": {
+          "LABEL": "Conditions"
+        },
+        "ACTIONS": {
+          "LABEL": "Actions"
+        }
+      },
+      "CONDITION_BUTTON_LABEL": "Add Condition",
+      "ACTION_BUTTON_LABEL": "Add Action",
+      "API": {
+        "SUCCESS_MESSAGE": "Automation rule added successfully",
+        "ERROR_MESSAGE": "Could not able to create a automation rule, Please try again later"
+      }
+    },
+    "LIST": {
+      "TABLE_HEADER": [
+        "Name",
+        "Description",
+        "Active",
+        "Created on"
+      ],
+      "404": "No automation rules found"
+    },
+    "DELETE": {
+      "TITLE": "Delete Automation Rule",
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Automation rule deleted successfully",
+        "ERROR_MESSAGE": "Could not able to delete a automation rule, Please try again later"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Automation Rule",
+      "SUBMIT": "Update",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Automation rule updated successfully",
+        "ERROR_MESSAGE": "Could not update automation rule, Please try again later"
+      }
+    },
+    "CLONE": {
+      "TOOLTIP": "Clone",
+      "API": {
+        "SUCCESS_MESSAGE": "Automation cloned successfully",
+        "ERROR_MESSAGE": "Could not clone automation rule, Please try again later"
+      }
+    },
+    "FORM": {
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel",
+      "RESET_MESSAGE": "Changing event type will reset the conditions and events you have added below"
+    },
+    "CONDITION": {
+      "DELETE_MESSAGE": "You need to have atleast one condition to save"
+    },
+    "ACTION": {
+      "DELETE_MESSAGE": "You need to have atleast one action to save",
+      "TEAM_MESSAGE_INPUT_PLACEHOLDER": "Enter your message here",
+      "TEAM_DROPDOWN_PLACEHOLDER": "Select teams"
+    },
+    "TOGGLE": {
+      "ACTIVATION_TITLE": "Activate Automation Rule",
+      "DEACTIVATION_TITLE": "Deactivate Automation Rule",
+      "ACTIVATION_DESCRIPTION": "This action will activate the automation rule '{automationName}'. Are you sure you want to proceed?",
+      "DEACTIVATION_DESCRIPTION": "This action will deactivate the automation rule '{automationName}'. Are you sure you want to proceed?",
+      "ACTIVATION_SUCCESFUL": "Automation Rule Activated Successfully",
+      "DEACTIVATION_SUCCESFUL": "Automation Rule Deactivated Successfully",
+      "ACTIVATION_ERROR": "Could not Activate Automation, Please try again later",
+      "DEACTIVATION_ERROR": "Could not Deactivate Automation, Please try again later",
+      "CONFIRMATION_LABEL": "Yes",
+      "CANCEL_LABEL": "No"
+    },
+    "ATTACHMENT": {
+      "UPLOAD_ERROR": "Could not upload attachment, Please try again",
+      "LABEL_IDLE": "Upload Attachment",
+      "LABEL_UPLOADING": "Uploading...",
+      "LABEL_UPLOADED": "Succesfully Uploaded",
+      "LABEL_UPLOAD_FAILED": "Upload Failed"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/campaign.json b/app/javascript/dashboard/i18n/locale/ur_IN/campaign.json
new file mode 100644
index 000000000..bbcc463ee
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/campaign.json
@@ -0,0 +1,126 @@
+{
+  "CAMPAIGN": {
+    "HEADER": "Campaigns",
+    "SIDEBAR_TXT": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations. Click on <b>Add Campaign</b> to create a new campaign. You can also edit or delete an existing campaign by clicking on the Edit or Delete button.",
+    "HEADER_BTN_TXT": {
+      "ONE_OFF": "Create a one off campaign",
+      "ONGOING": "Create a ongoing campaign"
+    },
+    "ADD": {
+      "TITLE": "Create a campaign",
+      "DESC": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations.",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CREATE_BUTTON_TEXT": "Create",
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Title",
+          "PLACEHOLDER": "Please enter the title of campaign",
+          "ERROR": "Title is required"
+        },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
+        "INBOX": {
+          "LABEL": "Select Inbox",
+          "PLACEHOLDER": "Select Inbox",
+          "ERROR": "Inbox is required"
+        },
+        "MESSAGE": {
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please enter the message of campaign",
+          "ERROR": "Message is required"
+        },
+        "SENT_BY": {
+          "LABEL": "Sent by",
+          "PLACEHOLDER": "Please select the the content of campaign",
+          "ERROR": "Sender is required"
+        },
+        "END_POINT": {
+          "LABEL": "URL",
+          "PLACEHOLDER": "Please enter the URL",
+          "ERROR": "Please enter a valid URL"
+        },
+        "TIME_ON_PAGE": {
+          "LABEL": "Time on page(Seconds)",
+          "PLACEHOLDER": "Please enter the time",
+          "ERROR": "Time on page is required"
+        },
+        "ENABLED": "Enable campaign",
+        "TRIGGER_ONLY_BUSINESS_HOURS": "Trigger only during business hours",
+        "SUBMIT": "Add Campaign"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Campaign created successfully",
+        "ERROR_MESSAGE": "There was an error. Please try again."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete?",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Campaign deleted successfully",
+        "ERROR_MESSAGE": "Could not delete the campaign. Please try again later."
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit campaign",
+      "UPDATE_BUTTON_TEXT": "Update",
+      "API": {
+        "SUCCESS_MESSAGE": "Campaign updated successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "LIST": {
+      "LOADING_MESSAGE": "Loading campaigns...",
+      "404": "There are no campaigns created for this inbox.",
+      "TABLE_HEADER": {
+        "TITLE": "Title",
+        "MESSAGE": "Message",
+        "INBOX": "Inbox",
+        "STATUS": "Status",
+        "SENDER": "Sender",
+        "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
+        "TIME_ON_PAGE": "Time(Seconds)",
+        "CREATED_AT": "Created at"
+      },
+      "BUTTONS": {
+        "ADD": "Add",
+        "EDIT": "Edit",
+        "DELETE": "Delete"
+      },
+      "STATUS": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
+      },
+      "SENDER": {
+        "BOT": "Bot"
+      }
+    },
+    "ONE_OFF": {
+      "HEADER": "One off campaigns",
+      "404": "There are no one off campaigns created",
+      "INBOXES_NOT_FOUND": "Please create an sms inbox and start adding campaigns"
+    },
+    "ONGOING": {
+      "HEADER": "Ongoing campaigns",
+      "404": "There are no ongoing campaigns created",
+      "INBOXES_NOT_FOUND": "Please create an website inbox and start adding campaigns"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/cannedMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/cannedMgmt.json
new file mode 100644
index 000000000..9c14f5a52
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/cannedMgmt.json
@@ -0,0 +1,76 @@
+{
+  "CANNED_MGMT": {
+    "HEADER": "Canned Responses",
+    "HEADER_BTN_TXT": "Add Canned Response",
+    "LOADING": "Fetching Canned Responses",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "LIST": {
+      "404": "There are no canned responses available in this account.",
+      "TITLE": "Manage canned responses",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "TABLE_HEADER": [
+        "Short Code",
+        "Content",
+        "Actions"
+      ]
+    },
+    "ADD": {
+      "TITLE": "Add Canned Response",
+      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "SHORT_CODE": {
+          "LABEL": "Short Code",
+          "PLACEHOLDER": "Please enter a short code",
+          "ERROR": "Short Code is required"
+        },
+        "CONTENT": {
+          "LABEL": "Content",
+          "PLACEHOLDER": "Please enter a content",
+          "ERROR": "Content is required"
+        },
+        "SUBMIT": "Submit"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Canned Response added successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Canned Response",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "SHORT_CODE": {
+          "LABEL": "Short Code",
+          "PLACEHOLDER": "Please enter a shortcode",
+          "ERROR": "Short Code is required"
+        },
+        "CONTENT": {
+          "LABEL": "Content",
+          "PLACEHOLDER": "Please enter a content",
+          "ERROR": "Content is required"
+        },
+        "SUBMIT": "Submit"
+      },
+      "BUTTON_TEXT": "Edit",
+      "API": {
+        "SUCCESS_MESSAGE": "Canned Response updated successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Canned response deleted successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      }
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/chatlist.json b/app/javascript/dashboard/i18n/locale/ur_IN/chatlist.json
new file mode 100644
index 000000000..e3d637b71
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/chatlist.json
@@ -0,0 +1,87 @@
+{
+  "CHAT_LIST": {
+    "LOADING": "Fetching conversations",
+    "LOAD_MORE_CONVERSATIONS": "Load more conversations",
+    "EOF": "All conversations loaded 🎉",
+    "LIST": {
+      "404": "There are no active conversations in this group."
+    },
+    "TAB_HEADING": "Conversations",
+    "MENTION_HEADING": "Mentions",
+    "SEARCH": {
+      "INPUT": "Search for People, Chats, Saved Replies .."
+    },
+    "FILTER_ALL": "All",
+    "STATUS_TABS": [
+      {
+        "NAME": "Open",
+        "KEY": "openCount"
+      },
+      {
+        "NAME": "Resolved",
+        "KEY": "allConvCount"
+      }
+    ],
+    "ASSIGNEE_TYPE_TABS": [
+      {
+        "NAME": "Mine",
+        "KEY": "me",
+        "COUNT_KEY": "mineCount"
+      },
+      {
+        "NAME": "Unassigned",
+        "KEY": "unassigned",
+        "COUNT_KEY": "unAssignedCount"
+      },
+      {
+        "NAME": "All",
+        "KEY": "all",
+        "COUNT_KEY": "allCount"
+      }
+    ],
+    "CHAT_STATUS_FILTER_ITEMS": {
+      "open": {
+        "TEXT": "Open"
+      },
+      "resolved": {
+        "TEXT": "Resolved"
+      },
+      "pending": {
+        "TEXT": "Pending"
+      },
+      "snoozed": {
+        "TEXT": "Snoozed"
+      }
+    },
+    "ATTACHMENTS": {
+      "image": {
+        "CONTENT": "Picture message"
+      },
+      "audio": {
+        "CONTENT": "Audio message"
+      },
+      "video": {
+        "CONTENT": "Video message"
+      },
+      "file": {
+        "CONTENT": "File Attachment"
+      },
+      "location": {
+        "CONTENT": "Location"
+      },
+      "fallback": {
+        "CONTENT": "has shared a url"
+      }
+    },
+    "RECEIVED_VIA_EMAIL": "Received via email",
+    "VIEW_TWEET_IN_TWITTER": "View tweet in Twitter",
+    "REPLY_TO_TWEET": "Reply to this tweet",
+    "LINK_TO_STORY": "Go to instagram story",
+    "SENT": "Sent successfully",
+    "NO_MESSAGES": "No Messages",
+    "NO_CONTENT": "No content available",
+    "HIDE_QUOTED_TEXT": "Hide Quoted Text",
+    "SHOW_QUOTED_TEXT": "Show Quoted Text",
+    "MESSAGE_READ": "Read"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
new file mode 100644
index 000000000..2257b4573
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
@@ -0,0 +1,338 @@
+{
+  "CONTACT_PANEL": {
+    "NOT_AVAILABLE": "Not Available",
+    "EMAIL_ADDRESS": "Email Address",
+    "PHONE_NUMBER": "Phone number",
+    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
+    "COMPANY": "Company",
+    "LOCATION": "Location",
+    "CONVERSATION_TITLE": "Conversation Details",
+    "VIEW_PROFILE": "View Profile",
+    "BROWSER": "Browser",
+    "OS": "Operating System",
+    "INITIATED_FROM": "Initiated from",
+    "INITIATED_AT": "Initiated at",
+    "IP_ADDRESS": "IP Address",
+    "NEW_MESSAGE": "New message",
+    "CONVERSATIONS": {
+      "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
+      "TITLE": "Previous Conversations"
+    },
+    "LABELS": {
+      "CONTACT": {
+        "TITLE": "Contact Labels",
+        "ERROR": "Couldn't update labels"
+      },
+      "CONVERSATION": {
+        "TITLE": "Conversation Labels",
+        "ADD_BUTTON": "Add Labels"
+      },
+      "LABEL_SELECT": {
+        "TITLE": "Add Labels",
+        "PLACEHOLDER": "Search labels",
+        "NO_RESULT": "No labels found"
+      }
+    },
+    "MERGE_CONTACT": "Merge contact",
+    "CONTACT_ACTIONS": "Contact actions",
+    "MUTE_CONTACT": "Mute Conversation",
+    "UNMUTE_CONTACT": "Unmute Conversation",
+    "MUTED_SUCCESS": "This conversation is muted for 6 hours",
+    "UNMUTED_SUCCESS": "This conversation is unmuted",
+    "SEND_TRANSCRIPT": "Send Transcript",
+    "EDIT_LABEL": "Edit",
+    "SIDEBAR_SECTIONS": {
+      "CUSTOM_ATTRIBUTES": "Custom Attributes",
+      "CONTACT_LABELS": "Contact Labels",
+      "PREVIOUS_CONVERSATIONS": "Previous Conversations"
+    }
+  },
+  "EDIT_CONTACT": {
+    "BUTTON_LABEL": "Edit Contact",
+    "TITLE": "Edit contact",
+    "DESC": "Edit contact details"
+  },
+  "CREATE_CONTACT": {
+    "BUTTON_LABEL": "New Contact",
+    "TITLE": "Create new contact",
+    "DESC": "Add basic information details about the contact."
+  },
+  "IMPORT_CONTACTS": {
+    "BUTTON_LABEL": "Import",
+    "TITLE": "Import Contacts",
+    "DESC": "Import contacts through a CSV file.",
+    "DOWNLOAD_LABEL": "Download a sample csv.",
+    "FORM": {
+      "LABEL": "CSV File",
+      "SUBMIT": "Import",
+      "CANCEL": "Cancel"
+    },
+    "SUCCESS_MESSAGE": "Contacts saved successfully",
+    "ERROR_MESSAGE": "There was an error, please try again"
+  },
+  "DELETE_NOTE": {
+    "CONFIRM": {
+      "TITLE": "Confirm Deletion",
+      "MESSAGE": "Are you want sure to delete this note?",
+      "YES": "Yes, Delete it",
+      "NO": "No, Keep it"
+    }
+  },
+  "DELETE_CONTACT": {
+    "BUTTON_LABEL": "Delete Contact",
+    "TITLE": "Delete contact",
+    "DESC": "Delete contact details",
+    "CONFIRM": {
+      "TITLE": "Confirm Deletion",
+      "MESSAGE": "Are you sure to delete ",
+      "YES": "Yes, Delete",
+      "NO": "No, Keep"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Contact deleted successfully",
+      "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+    }
+  },
+  "CONTACT_FORM": {
+    "FORM": {
+      "SUBMIT": "Submit",
+      "CANCEL": "Cancel",
+      "AVATAR": {
+        "LABEL": "Contact Avatar"
+      },
+      "NAME": {
+        "PLACEHOLDER": "Enter the full name of the contact",
+        "LABEL": "Full Name"
+      },
+      "BIO": {
+        "PLACEHOLDER": "Enter the bio of the contact",
+        "LABEL": "Bio"
+      },
+      "EMAIL_ADDRESS": {
+        "PLACEHOLDER": "Enter the email address of the contact",
+        "LABEL": "Email Address",
+        "DUPLICATE": "This email address is in use for another contact."
+      },
+      "PHONE_NUMBER": {
+        "PLACEHOLDER": "Enter the phone number of the contact",
+        "LABEL": "Phone Number",
+        "HELP": "Phone number should be of E.164 format eg: +1415555555 [+][country code][area code][local phone number]",
+        "ERROR": "Phone number should be either empty or of E.164 format",
+        "DUPLICATE": "This phone number is in use for another contact."
+      },
+      "LOCATION": {
+        "PLACEHOLDER": "Enter the location of the contact",
+        "LABEL": "Location"
+      },
+      "COMPANY_NAME": {
+        "PLACEHOLDER": "Enter the company name",
+        "LABEL": "Company Name"
+      },
+      "SOCIAL_PROFILES": {
+        "FACEBOOK": {
+          "PLACEHOLDER": "Enter the Facebook username",
+          "LABEL": "Facebook"
+        },
+        "TWITTER": {
+          "PLACEHOLDER": "Enter the Twitter username",
+          "LABEL": "Twitter"
+        },
+        "LINKEDIN": {
+          "PLACEHOLDER": "Enter the LinkedIn username",
+          "LABEL": "LinkedIn"
+        },
+        "GITHUB": {
+          "PLACEHOLDER": "Enter the Github username",
+          "LABEL": "Github"
+        }
+      }
+    },
+    "SUCCESS_MESSAGE": "Contact saved successfully",
+    "ERROR_MESSAGE": "There was an error, please try again"
+  },
+  "NEW_CONVERSATION": {
+    "BUTTON_LABEL": "Start conversation",
+    "TITLE": "New conversation",
+    "DESC": "Start a new conversation by sending a new message.",
+    "NO_INBOX": "Couldn't find an inbox to initiate a new conversation with this contact.",
+    "FORM": {
+      "TO": {
+        "LABEL": "To"
+      },
+      "INBOX": {
+        "LABEL": "Inbox",
+        "ERROR": "Select an inbox"
+      },
+      "SUBJECT": {
+        "LABEL": "Subject",
+        "PLACEHOLDER": "Subject",
+        "ERROR": "Subject can't be empty"
+      },
+      "MESSAGE": {
+        "LABEL": "Message",
+        "PLACEHOLDER": "Write your message here",
+        "ERROR": "Message can't be empty"
+      },
+      "SUBMIT": "Send message",
+      "CANCEL": "Cancel",
+      "SUCCESS_MESSAGE": "Message sent!",
+      "GO_TO_CONVERSATION": "View",
+      "ERROR_MESSAGE": "Couldn't send! try again"
+    }
+  },
+  "CONTACTS_PAGE": {
+    "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
+    "SEARCH_BUTTON": "Search",
+    "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
+    "FILTER_CONTACTS": "Filter",
+    "FILTER_CONTACTS_SAVE": "Save filter",
+    "FILTER_CONTACTS_DELETE": "Delete filter",
+    "LIST": {
+      "LOADING_MESSAGE": "Loading contacts...",
+      "404": "No contacts matches your search 🔍",
+      "NO_CONTACTS": "There are no available contacts",
+      "TABLE_HEADER": {
+        "NAME": "Name",
+        "PHONE_NUMBER": "Phone Number",
+        "CONVERSATIONS": "Conversations",
+        "LAST_ACTIVITY": "Last Activity",
+        "COUNTRY": "Country",
+        "CITY": "City",
+        "SOCIAL_PROFILES": "Social Profiles",
+        "COMPANY": "Company",
+        "EMAIL_ADDRESS": "Email Address"
+      },
+      "VIEW_DETAILS": "View details"
+    }
+  },
+  "CONTACT_PROFILE": {
+    "BACK_BUTTON": "Contacts",
+    "LOADING": "Loading contact profile..."
+  },
+  "REMINDER": {
+    "ADD_BUTTON": {
+      "BUTTON": "Add",
+      "TITLE": "Shift + Enter to create a task"
+    },
+    "FOOTER": {
+      "DUE_DATE": "Due date",
+      "LABEL_TITLE": "Set type"
+    }
+  },
+  "NOTES": {
+    "FETCHING_NOTES": "Fetching notes...",
+    "NOT_AVAILABLE": "There are no notes created for this contact",
+    "HEADER": {
+      "TITLE": "Notes"
+    },
+    "LIST": {
+      "LABEL": "added a note"
+    },
+    "ADD": {
+      "BUTTON": "Add",
+      "PLACEHOLDER": "Add a note",
+      "TITLE": "Shift + Enter to create a note"
+    },
+    "CONTENT_HEADER": {
+      "DELETE": "Delete note"
+    }
+  },
+  "EVENTS": {
+    "HEADER": {
+      "TITLE": "Activities"
+    },
+    "BUTTON": {
+      "PILL_BUTTON_NOTES": "notes",
+      "PILL_BUTTON_EVENTS": "events",
+      "PILL_BUTTON_CONVO": "conversations"
+    }
+  },
+  "CUSTOM_ATTRIBUTES": {
+    "ADD_BUTTON_TEXT": "Add attributes",
+    "BUTTON": "Add custom attribute",
+    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
+    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
+    "ACTIONS": {
+      "COPY": "Copy attribute",
+      "DELETE": "Delete attribute",
+      "EDIT": "Edit attribute"
+    },
+    "ADD": {
+      "TITLE": "Create custom attribute",
+      "DESC": "Add custom information to this contact."
+    },
+    "FORM": {
+      "CREATE": "Add attribute",
+      "CANCEL": "Cancel",
+      "NAME": {
+        "LABEL": "Custom attribute name",
+        "PLACEHOLDER": "Eg: shopify id",
+        "ERROR": "Invalid custom attribute name"
+      },
+      "VALUE": {
+        "LABEL": "Attribute value",
+        "PLACEHOLDER": "Eg: 11901 "
+      },
+      "ADD": {
+        "TITLE": "Create new attribute ",
+        "SUCCESS": "Attribute added successfully",
+        "ERROR": "Unable to add attribute. Please try again later"
+      },
+      "UPDATE": {
+        "SUCCESS": "Attribute updated successfully",
+        "ERROR": "Unable to update attribute. Please try again later"
+      },
+      "DELETE": {
+        "SUCCESS": "Attribute deleted successfully",
+        "ERROR": "Unable to delete attribute. Please try again later"
+      },
+      "ATTRIBUTE_SELECT": {
+        "TITLE": "Add attributes",
+        "PLACEHOLDER": "Search attributes",
+        "NO_RESULT": "No attributes found"
+      },
+      "ATTRIBUTE_TYPE": {
+        "LIST": {
+          "PLACEHOLDER": "Select value",
+          "SEARCH_INPUT_PLACEHOLDER": "Search value",
+          "NO_RESULT": "No result found"
+        }
+      }
+    },
+    "VALIDATIONS": {
+      "REQUIRED": "Valid value is required",
+      "INVALID_URL": "Invalid URL"
+    }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contacts to combine two profiles into one, including all attributes and conversations. In case of conflict, the Primary contact’ s attributes will take precedence.",
+    "PRIMARY": {
+      "TITLE": "Primary contact",
+      "HELP_LABEL": "To be kept"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Search for a contact",
+      "HELP_LABEL": "To be deleted"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong> will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Cancel",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contacts, try again!"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/contactFilters.json b/app/javascript/dashboard/i18n/locale/ur_IN/contactFilters.json
new file mode 100644
index 000000000..bd58ccf3e
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/contactFilters.json
@@ -0,0 +1,49 @@
+{
+    "CONTACTS_FILTER": {
+        "TITLE": "Filter Contacts",
+        "SUBTITLE": "Add filters below and hit 'Submit' to filter contacts.",
+        "ADD_NEW_FILTER": "Add Filter",
+        "CLEAR_ALL_FILTERS": "Clear All Filters",
+        "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+        "SUBMIT_BUTTON_LABEL": "Submit",
+        "CANCEL_BUTTON_LABEL": "Cancel",
+        "CLEAR_BUTTON_LABEL": "Clear Filters",
+        "EMPTY_VALUE_ERROR": "Value is required",
+        "TOOLTIP_LABEL": "Filter contacts",
+        "QUERY_DROPDOWN_LABELS": {
+            "AND": "AND",
+            "OR": "OR"
+        },
+        "OPERATOR_LABELS": {
+            "equal_to": "Equal to",
+            "not_equal_to": "Not equal to",
+            "contains": "Contains",
+            "does_not_contain": "Does not contain",
+            "is_present": "Is present",
+            "is_not_present": "Is not present",
+            "is_greater_than": "Is greater than",
+            "is_lesser_than": "Is lesser than",
+            "days_before": "Is x days before"
+        },
+        "ATTRIBUTES": {
+            "NAME": "Name",
+            "EMAIL": "Email",
+            "PHONE_NUMBER": "Phone number",
+            "IDENTIFIER": "Identifier",
+            "CITY": "City",
+            "COUNTRY": "Country",
+            "CUSTOM_ATTRIBUTE_LIST": "List",
+            "CUSTOM_ATTRIBUTE_TEXT": "Text",
+            "CUSTOM_ATTRIBUTE_NUMBER": "Number",
+            "CUSTOM_ATTRIBUTE_LINK": "Link",
+            "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
+            "CREATED_AT": "Created At",
+            "LAST_ACTIVITY": "Last Activity"
+        },
+        "GROUPS": {
+            "STANDARD_FILTERS": "Standard Filters",
+            "ADDITIONAL_FILTERS": "Additional Filters",
+            "CUSTOM_ATTRIBUTES": "Custom Attributes"
+        }
+    }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
new file mode 100644
index 000000000..ac25a5aed
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
@@ -0,0 +1,204 @@
+{
+  "CONVERSATION": {
+    "404": "Please select a conversation from left pane",
+    "UNVERIFIED_SESSION": "The identity of this user is not verified",
+    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
+    "NO_MESSAGE_2": " to send a message to your page!",
+    "NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
+    "NO_INBOX_2": " to get started",
+    "NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
+    "SEARCH_MESSAGES": "Search for messages in conversations",
+    "SEARCH": {
+      "TITLE": "Search messages",
+      "RESULT_TITLE": "Search Results",
+      "LOADING_MESSAGE": "Crunching data...",
+      "PLACEHOLDER": "Type any text to search messages",
+      "NO_MATCHING_RESULTS": "No results found."
+    },
+    "UNREAD_MESSAGES": "Unread Messages",
+    "UNREAD_MESSAGE": "Unread Message",
+    "CLICK_HERE": "Click here",
+    "LOADING_INBOXES": "Loading inboxes",
+    "LOADING_CONVERSATIONS": "Loading Conversations",
+    "CANNOT_REPLY": "You cannot reply due to",
+    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
+    "ASSIGN_TO_ME": "Assign to me",
+    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
+    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
+    "SELECT_A_TWEET_TO_REPLY": "Please select a tweet to reply to.",
+    "REPLYING_TO": "You are replying to:",
+    "REMOVE_SELECTION": "Remove Selection",
+    "DOWNLOAD": "Download",
+    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
+    "NO_RESPONSE": "No response",
+    "RATING_TITLE": "Rating",
+    "FEEDBACK_TITLE": "Feedback",
+    "HEADER": {
+      "RESOLVE_ACTION": "Resolve",
+      "REOPEN_ACTION": "Reopen",
+      "OPEN_ACTION": "Open",
+      "OPEN": "More",
+      "CLOSE": "Close",
+      "DETAILS": "details",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+    },
+    "RESOLVE_DROPDOWN": {
+      "MARK_PENDING": "Mark as pending",
+      "SNOOZE": {
+        "TITLE": "Snooze until",
+        "NEXT_REPLY": "Next reply",
+        "TOMORROW": "Tomorrow",
+        "NEXT_WEEK": "Next week"
+      }
+    },
+    "FOOTER": {
+      "MESSAGE_SIGN_TOOLTIP": "Message signature",
+      "ENABLE_SIGN_TOOLTIP": "Enable signature",
+      "DISABLE_SIGN_TOOLTIP": "Disable signature",
+      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
+      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
+      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
+      "CLICK_HERE": "Click here to update"
+    },
+    "REPLYBOX": {
+      "REPLY": "Reply",
+      "PRIVATE_NOTE": "Private Note",
+      "SEND": "Send",
+      "CREATE": "Add Note",
+      "TWEET": "Tweet",
+      "TIP_FORMAT_ICON": "Show rich text editor",
+      "TIP_EMOJI_ICON": "Show emoji selector",
+      "TIP_ATTACH_ICON": "Attach files",
+      "TIP_AUDIORECORDER_ICON": "Record audio",
+      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
+      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach",
+      "START_AUDIO_RECORDING": "Start audio recording",
+      "STOP_AUDIO_RECORDING": "Stop audio recording",
+      "": "",
+      "EMAIL_HEAD": {
+        "ADD_BCC": "Add bcc",
+        "CC": {
+          "LABEL": "CC",
+          "PLACEHOLDER": "Emails separated by commas",
+          "ERROR": "Please enter valid email addresses"
+        },
+        "BCC": {
+          "LABEL": "BCC",
+          "PLACEHOLDER": "Emails separated by commas",
+          "ERROR": "Please enter valid email addresses"
+        }
+      }
+    },
+    "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
+    "CHANGE_STATUS": "Conversation status changed",
+    "CHANGE_AGENT": "Conversation Assignee changed",
+    "CHANGE_TEAM": "Conversation team changed",
+    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
+    "MESSAGE_ERROR": "Unable to send this message, please try again later",
+    "SENT_BY": "Sent by:",
+    "BOT": "Bot",
+    "SEND_FAILED": "Couldn't send message! Try again",
+    "TRY_AGAIN": "retry",
+    "ASSIGNMENT": {
+      "SELECT_AGENT": "Select Agent",
+      "REMOVE": "Remove",
+      "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "DELETE": "Delete"
+    }
+  },
+  "EMAIL_TRANSCRIPT": {
+    "TITLE": "Send conversation transcript",
+    "DESC": "Send a copy of the conversation transcript to the specified email address",
+    "SUBMIT": "Submit",
+    "CANCEL": "Cancel",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "FORM": {
+      "SEND_TO_CONTACT": "Send the transcript to the customer",
+      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
+      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
+      "EMAIL": {
+        "PLACEHOLDER": "Enter an email address",
+        "ERROR": "Please enter a valid email address"
+      }
+    }
+  },
+  "ONBOARDING": {
+    "TITLE": "Hey 👋, Welcome to %{installationName}!",
+    "DESCRIPTION": "Thanks for signing up. We want you to get the most out of %{installationName}. Here are a few things you can do in %{installationName} to make the experience delightful.",
+    "READ_LATEST_UPDATES": "Read our latest updates",
+    "ALL_CONVERSATION": {
+      "TITLE": "All your conversations in one place",
+      "DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status."
+    },
+    "TEAM_MEMBERS": {
+      "TITLE": "Invite your team members",
+      "DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
+      "NEW_LINK": "Click here to invite a team member"
+    },
+    "INBOXES": {
+      "TITLE": "Connect Inboxes",
+      "DESCRIPTION": "Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page or even your WhatsApp number.",
+      "NEW_LINK": "Click here to create an inbox"
+    },
+    "LABELS": {
+      "TITLE": "Organize conversations with labels",
+      "DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
+      "NEW_LINK": "Click here to create tags"
+    }
+  },
+  "CONVERSATION_SIDEBAR": {
+    "ASSIGNEE_LABEL": "Assigned Agent",
+    "SELF_ASSIGN": "Assign to me",
+    "TEAM_LABEL": "Assigned Team",
+    "SELECT": {
+      "PLACEHOLDER": "None"
+    },
+    "ACCORDION": {
+      "CONTACT_DETAILS": "Contact Details",
+      "CONVERSATION_ACTIONS": "Conversation Actions",
+      "CONVERSATION_LABELS": "Conversation Labels",
+      "CONVERSATION_INFO": "Conversation Information",
+      "CONTACT_ATTRIBUTES": "Contact Attributes",
+      "PREVIOUS_CONVERSATION": "Previous Conversations"
+    }
+  },
+  "CONVERSATION_CUSTOM_ATTRIBUTES": {
+    "ADD_BUTTON_TEXT": "Create attribute",
+    "UPDATE": {
+      "SUCCESS": "Attribute updated successfully",
+      "ERROR": "Unable to update attribute. Please try again later"
+    },
+    "ADD": {
+      "TITLE": "Add",
+      "SUCCESS": "Attribute added successfully",
+      "ERROR": "Unable to add attribute. Please try again later"
+    },
+    "DELETE": {
+      "SUCCESS": "Attribute deleted successfully",
+      "ERROR": "Unable to delete attribute. Please try again later"
+    },
+    "ATTRIBUTE_SELECT": {
+      "TITLE": "Add attributes",
+      "PLACEHOLDER": "Search attributes",
+      "NO_RESULT": "No attributes found"
+    }
+  },
+  "EMAIL_HEADER": {
+    "FROM": "From",
+    "TO": "To",
+    "BCC": "Bcc",
+    "CC": "Cc",
+    "SUBJECT": "Subject"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/csatMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/csatMgmt.json
new file mode 100644
index 000000000..d7d2efc2a
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/csatMgmt.json
@@ -0,0 +1,6 @@
+{
+  "CSAT": {
+    "TITLE": "Rate your conversation",
+    "PLACEHOLDER": "Tell us more..."
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
new file mode 100644
index 000000000..5a0c4f7d7
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
@@ -0,0 +1,140 @@
+{
+  "GENERAL_SETTINGS": {
+    "TITLE": "Account settings",
+    "SUBMIT": "Update settings",
+    "BACK": "Back",
+    "UPDATE": {
+      "ERROR": "Could not update settings, try again!",
+      "SUCCESS": "Successfully updated account settings"
+    },
+    "FORM": {
+      "ERROR": "Please fix form errors",
+      "GENERAL_SECTION": {
+        "TITLE": "General settings",
+        "NOTE": ""
+      },
+      "ACCOUNT_ID": {
+        "TITLE": "Account ID",
+        "NOTE": "This ID is required if you are building an API based integration"
+      },
+      "NAME": {
+        "LABEL": "Account name",
+        "PLACEHOLDER": "Your account name",
+        "ERROR": "Please enter a valid account name"
+      },
+      "LANGUAGE": {
+        "LABEL": "Site language (Beta)",
+        "PLACEHOLDER": "Your account name",
+        "ERROR": ""
+      },
+      "DOMAIN": {
+        "LABEL": "Incoming Email Domain",
+        "PLACEHOLDER": "The domain where you will receive the emails",
+        "ERROR": ""
+      },
+      "SUPPORT_EMAIL": {
+        "LABEL": "Support Email",
+        "PLACEHOLDER": "Your company's support email",
+        "ERROR": ""
+      },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+      },
+      "FEATURES": {
+        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
+        "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."
+      }
+    },
+    "UPDATE_CHATWOOT": "An update %{latestChatwootVersion} for Chatwoot is available. Please update your instance.",
+    "LEARN_MORE": "Learn more"
+  },
+  "FORMS": {
+    "MULTISELECT": {
+      "ENTER_TO_SELECT": "Press enter to select",
+      "ENTER_TO_REMOVE": "Press enter to remove",
+      "SELECT_ONE": "Select one"
+    }
+  },
+  "NOTIFICATIONS_PAGE": {
+    "HEADER": "Notifications",
+    "MARK_ALL_DONE": "Mark All Done",
+    "DELETE_TITLE": "deleted",
+    "UNREAD_NOTIFICATION": {
+      "TITLE": "Unread Notifications",
+      "ALL_NOTIFICATIONS": "View all notifications",
+      "LOADING_UNREAD_MESSAGE": "Loading unread notifications...",
+      "EMPTY_MESSAGE": "You have no unread notifications"
+    },
+    "LIST": {
+      "LOADING_MESSAGE": "Loading notifications...",
+      "404": "No Notifications",
+      "TABLE_HEADER": [
+        "Name",
+        "Phone Number",
+        "Conversations",
+        "Last Contacted"
+      ]
+    },
+    "TYPE_LABEL": {
+      "conversation_creation": "New conversation",
+      "conversation_assignment": "Conversation Assigned",
+      "assigned_conversation_new_message": "New Message",
+      "conversation_mention": "Mention"
+    }
+  },
+  "NETWORK": {
+    "NOTIFICATION": {
+      "TEXT": "Disconnected from Chatwoot"
+    },
+    "BUTTON": {
+      "REFRESH": "Refresh"
+    }
+  },
+  "COMMAND_BAR": {
+    "SEARCH_PLACEHOLDER": "Search or jump to",
+    "SECTIONS": {
+      "GENERAL": "General",
+      "REPORTS": "Reports",
+      "CONVERSATION": "Conversation",
+      "CHANGE_ASSIGNEE": "Change Assignee",
+      "CHANGE_TEAM": "Change Team",
+      "ADD_LABEL": "Add label to the conversation",
+      "REMOVE_LABEL": "Remove label from the conversation",
+      "SETTINGS": "Settings"
+    },
+    "COMMANDS": {
+      "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
+      "GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard",
+      "GO_TO_REPORTS_OVERVIEW": "Go to Reports Overview",
+      "GO_TO_CONVERSATION_REPORTS": "Go to Conversation Reports",
+      "GO_TO_AGENT_REPORTS": "Go to Agent Reports",
+      "GO_TO_LABEL_REPORTS": "Go to Label Reports",
+      "GO_TO_INBOX_REPORTS": "Go to Inbox Reports",
+      "GO_TO_TEAM_REPORTS": "Go to Team Reports",
+      "GO_TO_SETTINGS_AGENTS": "Go to Agent Settings",
+      "GO_TO_SETTINGS_TEAMS": "Go to Team Settings",
+      "GO_TO_SETTINGS_INBOXES": "Go to Inbox Settings",
+      "GO_TO_SETTINGS_LABELS": "Go to Label Settings",
+      "GO_TO_SETTINGS_CANNED_RESPONSES": "Go to Canned Response Settings",
+      "GO_TO_SETTINGS_APPLICATIONS": "Go to Application Settings",
+      "GO_TO_SETTINGS_ACCOUNT": "Go to Account Settings",
+      "GO_TO_SETTINGS_PROFILE": "Go to Profile Settings",
+      "GO_TO_NOTIFICATIONS": "Go to Notifications",
+      "ADD_LABELS_TO_CONVERSATION": "Add label to the conversation",
+      "ASSIGN_AN_AGENT": "Assign an agent",
+      "ASSIGN_A_TEAM": "Assign a team",
+      "MUTE_CONVERSATION": "Mute conversation",
+      "UNMUTE_CONVERSATION": "Unmute conversation",
+      "REMOVE_LABEL_FROM_CONVERSATION": "Remove label from the conversation",
+      "REOPEN_CONVERSATION": "Reopen conversation",
+      "RESOLVE_CONVERSATION": "Resolve conversation",
+      "SEND_TRANSCRIPT": "Send an email transcript",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "UNTIL_NEXT_REPLY": "Until next reply",
+      "UNTIL_NEXT_WEEK": "Until next week",
+      "UNTIL_TOMORROW": "Until tomorrow"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
new file mode 100644
index 000000000..e9ee9c5b8
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
@@ -0,0 +1,543 @@
+{
+  "INBOX_MGMT": {
+    "HEADER": "Inboxes",
+    "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> When you connect a website or a facebook Page to Chatwoot, it is called an <b>Inbox</b>. You can have unlimited inboxes in your Chatwoot account. </p><p> Click on <b>Add Inbox</b> to connect a website or a Facebook Page. </p><p> In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab. </p><p> You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard. </p>",
+    "LIST": {
+      "404": "There are no inboxes attached to this account."
+    },
+    "CREATE_FLOW": [
+      {
+        "title": "Choose Channel",
+        "route": "settings_inbox_new",
+        "body": "Choose the provider you want to integrate with Chatwoot."
+      },
+      {
+        "title": "Create Inbox",
+        "route": "settings_inboxes_page_channel",
+        "body": "Authenticate your account and create an inbox."
+      },
+      {
+        "title": "Add Agents",
+        "route": "settings_inboxes_add_agents",
+        "body": "Add agents to the created inbox."
+      },
+      {
+        "title": "Voila!",
+        "route": "settings_inbox_finish",
+        "body": "You are all set to go!"
+      }
+    ],
+    "ADD": {
+      "CHANNEL_NAME": {
+        "LABEL": "Inbox Name",
+        "PLACEHOLDER": "Enter your inbox name (eg: Acme Inc)"
+      },
+      "WEBSITE_NAME": {
+        "LABEL": "Website Name",
+        "PLACEHOLDER": "Enter your website name (eg: Acme Inc)"
+      },
+      "FB": {
+        "HELP": "PS: By signing in, we only get access to your Page's messages. Your private messages can never be accessed by Chatwoot.",
+        "CHOOSE_PAGE": "Choose Page",
+        "CHOOSE_PLACEHOLDER": "Select a page from the list",
+        "INBOX_NAME": "Inbox Name",
+        "ADD_NAME": "Add a name for your inbox",
+        "PICK_NAME": "Pick A Name Your Inbox",
+        "PICK_A_VALUE": "Pick a value"
+      },
+      "TWITTER": {
+        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
+        "ERROR_MESSAGE": "There was an error connecting to Twitter, please try again",
+        "TWEETS": {
+          "ENABLE": "Create conversations from mentioned Tweets"
+        }
+      },
+      "WEBSITE_CHANNEL": {
+        "TITLE": "Website channel",
+        "DESC": "Create a channel for your website and start supporting your customers via our website widget.",
+        "LOADING_MESSAGE": "Creating Website Support Channel",
+        "CHANNEL_AVATAR": {
+          "LABEL": "Channel Avatar"
+        },
+        "CHANNEL_WEBHOOK_URL": {
+          "LABEL": "Webhook URL",
+          "PLACEHOLDER": "Enter your Webhook URL",
+          "ERROR": "Please enter a valid URL"
+        },
+        "CHANNEL_DOMAIN": {
+          "LABEL": "Website Domain",
+          "PLACEHOLDER": "Enter your website domain (eg: acme.com)"
+        },
+        "CHANNEL_WELCOME_TITLE": {
+          "LABEL": "Welcome Heading",
+          "PLACEHOLDER": "Hi there !"
+        },
+        "CHANNEL_WELCOME_TAGLINE": {
+          "LABEL": "Welcome Tagline",
+          "PLACEHOLDER": "We make it simple to connect with us. Ask us anything, or share your feedback."
+        },
+        "CHANNEL_GREETING_MESSAGE": {
+          "LABEL": "Channel greeting message",
+          "PLACEHOLDER": "Acme Inc typically replies in a few hours."
+        },
+        "CHANNEL_GREETING_TOGGLE": {
+          "LABEL": "Enable channel greeting",
+          "HELP_TEXT": "Send a greeting message to the users when they starts the conversation.",
+          "ENABLED": "Enabled",
+          "DISABLED": "Disabled"
+        },
+        "REPLY_TIME": {
+          "TITLE": "Set Reply time",
+          "IN_A_FEW_MINUTES": "In a few minutes",
+          "IN_A_FEW_HOURS": "In a few hours",
+          "IN_A_DAY": "In a day",
+          "HELP_TEXT": "This reply time will be displayed on the live chat widget"
+        },
+        "WIDGET_COLOR": {
+          "LABEL": "Widget Color",
+          "PLACEHOLDER": "Update the widget color used in widget"
+        },
+        "SUBMIT_BUTTON": "Create inbox"
+      },
+      "TWILIO": {
+        "TITLE": "Twilio SMS/WhatsApp Channel",
+        "DESC": "Integrate Twilio and start supporting your customers via SMS or WhatsApp.",
+        "ACCOUNT_SID": {
+          "LABEL": "Account SID",
+          "PLACEHOLDER": "Please enter your Twilio Account SID",
+          "ERROR": "This field is required"
+        },
+        "CHANNEL_TYPE": {
+          "LABEL": "Channel Type",
+          "ERROR": "Please select your Channel Type"
+        },
+        "AUTH_TOKEN": {
+          "LABEL": "Auth Token",
+          "PLACEHOLDER": "Please enter your Twilio Auth Token",
+          "ERROR": "This field is required"
+        },
+        "CHANNEL_NAME": {
+          "LABEL": "Inbox Name",
+          "PLACEHOLDER": "Please enter a inbox name",
+          "ERROR": "This field is required"
+        },
+        "PHONE_NUMBER": {
+          "LABEL": "Phone number",
+          "PLACEHOLDER": "Please enter the phone number from which message will be sent.",
+          "ERROR": "Please enter a valid value. Phone number should start with `+` sign."
+        },
+        "API_CALLBACK": {
+          "TITLE": "Callback URL",
+          "SUBTITLE": "You have to configure the message callback URL in Twilio with the URL mentioned here."
+        },
+        "SUBMIT_BUTTON": "Create Twilio Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again"
+        }
+      },
+      "SMS": {
+        "TITLE": "SMS Channel",
+        "DESC": "Start supporting your customers via SMS.",
+        "PROVIDERS": {
+          "LABEL": "API Provider",
+          "TWILIO": "Twilio",
+          "BANDWIDTH": "Bandwidth"
+        },
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the SMS channel"
+        },
+        "BANDWIDTH": {
+          "ACCOUNT_ID": {
+            "LABEL": "Account ID",
+            "PLACEHOLDER": "Please enter your Bandwidth Account ID",
+            "ERROR": "This field is required"
+          },
+          "API_KEY": {
+            "LABEL": "API Key",
+            "PLACEHOLDER": "Please enter your Bandwith API Key",
+            "ERROR": "This field is required"
+          },
+          "API_SECRET": {
+            "LABEL": "API Secret",
+            "PLACEHOLDER": "Please enter your Bandwith API Secret",
+            "ERROR": "This field is required"
+          },
+          "APPLICATION_ID": {
+            "LABEL": "Application ID",
+            "PLACEHOLDER": "Please enter your Bandwidth Application ID",
+            "ERROR": "This field is required"
+          },
+          "INBOX_NAME": {
+            "LABEL": "Inbox Name",
+            "PLACEHOLDER": "Please enter a inbox name",
+            "ERROR": "This field is required"
+          },
+          "PHONE_NUMBER": {
+            "LABEL": "Phone number",
+            "PLACEHOLDER": "Please enter the phone number from which message will be sent.",
+            "ERROR": "Please enter a valid value. Phone number should start with `+` sign."
+          },
+          "SUBMIT_BUTTON": "Create Bandwidth Channel",
+          "API": {
+            "ERROR_MESSAGE": "We were not able to authenticate Bandwidth credentials, please try again"
+          },
+          "API_CALLBACK": {
+            "TITLE": "Callback URL",
+            "SUBTITLE": "You have to configure the message callback URL in Bandwidth with the URL mentioned here."
+          }
+        }
+      },
+      "WHATSAPP": {
+        "TITLE": "WhatsApp Channel",
+        "DESC": "Start supporting your customers via WhatsApp.",
+        "PROVIDERS": {
+          "LABEL": "API Provider",
+          "TWILIO": "Twilio",
+          "360_DIALOG": "360Dialog"
+        },
+        "INBOX_NAME": {
+          "LABEL": "Inbox Name",
+          "PLACEHOLDER": "Please enter an inbox name",
+          "ERROR": "This field is required"
+        },
+        "PHONE_NUMBER": {
+          "LABEL": "Phone number",
+          "PLACEHOLDER": "Please enter the phone number from which message will be sent.",
+          "ERROR": "Please enter a valid value. Phone number should start with `+` sign."
+        },
+        "API_KEY": {
+          "LABEL": "API key",
+          "SUBTITLE": "Configure the WhatsApp API key.",
+          "PLACEHOLDER": "API key",
+          "APPLY_FOR_ACCESS": "Don't have any API key? Apply for access here",
+          "ERROR": "Please enter a valid value."
+        },
+        "SUBMIT_BUTTON": "Create WhatsApp Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
+        }
+      },
+      "API_CHANNEL": {
+        "TITLE": "API Channel",
+        "DESC": "Integrate with API channel and start supporting your customers.",
+        "CHANNEL_NAME": {
+          "LABEL": "Channel Name",
+          "PLACEHOLDER": "Please enter a channel name",
+          "ERROR": "This field is required"
+        },
+        "WEBHOOK_URL": {
+          "LABEL": "Webhook URL",
+          "SUBTITLE": "Configure the URL where you want to recieve callbacks on events.",
+          "PLACEHOLDER": "Webhook URL"
+        },
+        "SUBMIT_BUTTON": "Create API Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the api channel"
+        }
+      },
+      "EMAIL_CHANNEL": {
+        "TITLE": "Email Channel",
+        "DESC": "Integrate you email inbox.",
+        "CHANNEL_NAME": {
+          "LABEL": "Channel Name",
+          "PLACEHOLDER": "Please enter a channel name",
+          "ERROR": "This field is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email",
+          "SUBTITLE": "Email where your customers sends you support tickets",
+          "PLACEHOLDER": "Email"
+        },
+        "SUBMIT_BUTTON": "Create Email Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the email channel"
+        },
+        "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
+      },
+      "LINE_CHANNEL": {
+        "TITLE": "LINE Channel",
+        "DESC": "Integrate with LINE channel and start supporting your customers.",
+        "CHANNEL_NAME": {
+          "LABEL": "Channel Name",
+          "PLACEHOLDER": "Please enter a channel name",
+          "ERROR": "This field is required"
+        },
+        "LINE_CHANNEL_ID": {
+          "LABEL": "LINE Channel ID",
+          "PLACEHOLDER": "LINE Channel ID"
+        },
+        "LINE_CHANNEL_SECRET": {
+          "LABEL": "LINE Channel Secret",
+          "PLACEHOLDER": "LINE Channel Secret"
+        },
+        "LINE_CHANNEL_TOKEN": {
+          "LABEL": "LINE Channel Token",
+          "PLACEHOLDER": "LINE Channel Token"
+        },
+        "SUBMIT_BUTTON": "Create LINE Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the LINE channel"
+        },
+        "API_CALLBACK": {
+          "TITLE": "Callback URL",
+          "SUBTITLE": "You have to configure the webhook URL in LINE application with the URL mentioned here."
+        }
+      },
+      "TELEGRAM_CHANNEL": {
+        "TITLE": "Telegram Channel",
+        "DESC": "Integrate with Telegram channel and start supporting your customers.",
+        "BOT_TOKEN": {
+          "LABEL": "Bot Token",
+          "SUBTITLE": "Configure the bot token you have obtained from Telegram BotFather.",
+          "PLACEHOLDER": "Bot Token"
+        },
+        "SUBMIT_BUTTON": "Create Telegram Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the telegram channel"
+        }
+      },
+      "AUTH": {
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, WhatsApp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
+      },
+      "AGENTS": {
+        "TITLE": "Agents",
+        "DESC": "Here you can add agents to manage your newly created inbox. Only these selected agents will have access to your inbox. Agents which are not part of this inbox will not be able to see or respond to messages in this inbox when they login. <br> <b>PS:</b> As an administrator, if you need access to all inboxes, you should add yourself as agent to all inboxes that you create.",
+        "VALIDATION_ERROR": "Add atleast one agent to your new Inbox",
+        "PICK_AGENTS": "Pick agents for the inbox"
+      },
+      "DETAILS": {
+        "TITLE": "Inbox Details",
+        "DESC": "From the dropdown below, select the Facebook Page you want to connect to Chatwoot. You can also give a custom name to your inbox for better identification."
+      },
+      "FINISH": {
+        "TITLE": "Nailed It!",
+        "DESC": "You have successfully finished integrating your Facebook Page with Chatwoot. Next time a customer messages your Page, the conversation will automatically appear on your inbox.<br>We are also providing you with a widget script that you can easily add to your website. Once this is live on your website, customers can message you right from your website without the help of any external tool and the conversation will appear right here, on Chatwoot.<br>Cool, huh? Well, we sure try to be :)"
+      }
+    },
+    "DETAILS": {
+      "LOADING_FB": "Authenticating you with Facebook...",
+      "ERROR_FB_AUTH": "Something went wrong, Please refresh page...",
+      "CREATING_CHANNEL": "Creating your Inbox...",
+      "TITLE": "Configure Inbox Details",
+      "DESC": ""
+    },
+    "AGENTS": {
+      "BUTTON_TEXT": "Add agents",
+      "ADD_AGENTS": "Adding Agents to your Inbox..."
+    },
+    "FINISH": {
+      "TITLE": "Your Inbox is ready!",
+      "MESSAGE": "You can now engage with your customers through your new Channel. Happy supporting ",
+      "BUTTON_TEXT": "Take me there",
+      "MORE_SETTINGS": "More settings",
+      "WEBSITE_SUCCESS": "You have successfully finished creating a website channel. Copy the code shown below and paste it on your website. Next time a customer use the live chat, the conversation will automatically appear on your inbox."
+    },
+    "REAUTH": "Reauthorize",
+    "VIEW": "View",
+    "EDIT": {
+      "API": {
+        "SUCCESS_MESSAGE": "Inbox settings updated successfully",
+        "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
+        "ERROR_MESSAGE": "Could not update widget color. Please try again later."
+      },
+      "EMAIL_COLLECT_BOX": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
+      },
+      "ALLOW_MESSAGES_AFTER_RESOLVED": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
+      },
+      "ENABLE_CONTINUITY_VIA_EMAIL": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
+      },
+      "ENABLE_HMAC": {
+        "LABEL": "Enable"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "AVATAR_DELETE_BUTTON_TEXT": "Delete Avatar",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "PLACE_HOLDER": "Please type {inboxName} to confirm",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Inbox deleted successfully",
+        "ERROR_MESSAGE": "Could not delete inbox. Please try again later.",
+        "AVATAR_SUCCESS_MESSAGE": "Inbox avatar deleted successfully",
+        "AVATAR_ERROR_MESSAGE": "Could not delete the inbox avatar. Please try again later."
+      }
+    },
+    "TABS": {
+      "SETTINGS": "Settings",
+      "COLLABORATORS": "Collaborators",
+      "CONFIGURATION": "Configuration",
+      "CAMPAIGN": "Campaigns",
+      "PRE_CHAT_FORM": "Pre Chat Form",
+      "BUSINESS_HOURS": "Business Hours"
+    },
+    "SETTINGS": "Settings",
+    "FEATURES": {
+      "LABEL": "Features",
+      "DISPLAY_FILE_PICKER": "Display file picker on the widget",
+      "DISPLAY_EMOJI_PICKER": "Display emoji picker on the widget",
+      "ALLOW_END_CONVERSATION": "Allow users to end conversation from the widget"
+    },
+    "SETTINGS_POPUP": {
+      "MESSENGER_HEADING": "Messenger Script",
+      "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
+      "INBOX_AGENTS": "Agents",
+      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
+      "UPDATE": "Update",
+      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
+      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
+      "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
+      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
+      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
+      "INBOX_UPDATE_TITLE": "Inbox Settings",
+      "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
+      "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",
+      "HMAC_VERIFICATION": "User Identity Validation",
+      "HMAC_DESCRIPTION": "Inorder to validate the user's identity, the SDK allows you to pass an `identifier_hash` for each user. You can generate HMAC using 'sha256' with the key shown here.",
+      "HMAC_MANDATORY_VERIFICATION": "Enforce User Identity Validation",
+      "HMAC_MANDATORY_DESCRIPTION": "If enabled, Chatwoot SDKs setUser method will not work unless the `identifier_hash` is provided for each user.",
+      "INBOX_IDENTIFIER": "Inbox Identifier",
+      "INBOX_IDENTIFIER_SUB_TEXT": "Use the `inbox_identifier` token shown here to authentication your API clients.",
+      "FORWARD_EMAIL_TITLE": "Forward to Email",
+      "FORWARD_EMAIL_SUB_TEXT": "Start forwarding your emails to the following email address.",
+      "ALLOW_MESSAGES_AFTER_RESOLVED": "Allow messages after conversation resolved",
+      "ALLOW_MESSAGES_AFTER_RESOLVED_SUB_TEXT": "Allow the end-users to send messages even after the conversation is resolved."
+    },
+    "FACEBOOK_REAUTHORIZE": {
+      "TITLE": "Reauthorize",
+      "SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",
+      "MESSAGE_SUCCESS": "Reconnection successful",
+      "MESSAGE_ERROR": "There was an error, please try again"
+    },
+    "PRE_CHAT_FORM": {
+      "DESCRIPTION": "Pre chat forms enable you to capture user information before they start conversation with you.",
+      "SET_FIELDS": "Pre chat form fields",
+      "SET_FIELDS_HEADER": {
+        "FIELDS": "Fields",
+        "LABEL": "Label",
+        "PLACE_HOLDER": "Placeholder",
+        "KEY": "Key",
+        "TYPE": "Type",
+        "REQUIRED": "Required"
+      },
+      "ENABLE": {
+        "LABEL": "Enable pre chat form",
+        "OPTIONS": {
+          "ENABLED": "Yes",
+          "DISABLED": "No"
+        }
+      },
+      "PRE_CHAT_MESSAGE": {
+        "LABEL": "Pre chat message",
+        "PLACEHOLDER": "This message would be visible to the users along with the form"
+      },
+      "REQUIRE_EMAIL": {
+        "LABEL": "Visitors should provide their name and email address before starting the chat"
+      }
+    },
+    "BUSINESS_HOURS": {
+      "TITLE": "Set your availability",
+      "SUBTITLE": "Set your availability on your livechat widget",
+      "WEEKLY_TITLE": "Set your weekly hours",
+      "TIMEZONE_LABEL": "Select timezone",
+      "UPDATE": "Update business hours settings",
+      "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
+      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
+      "UNAVAILABLE_MESSAGE_DEFAULT": "We are unavailable at the moment. Leave a message we will respond once we are back.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
+      "DAY": {
+        "ENABLE": "Enable availability for this day",
+        "UNAVAILABLE": "Unavailable",
+        "HOURS": "hours",
+        "VALIDATION_ERROR": "Starting time should be before closing time.",
+        "CHOOSE": "Choose"
+      },
+      "ALL_DAY": "All-Day"
+    },
+    "IMAP": {
+      "TITLE": "IMAP",
+      "SUBTITLE": "Set your IMAP details",
+      "NOTE_TEXT": "To enable SMTP, please configure IMAP.",
+      "UPDATE": "Update IMAP settings",
+      "TOGGLE_AVAILABILITY": "Enable IMAP configuration for this inbox",
+      "TOGGLE_HELP": "Enabling IMAP will help the user to recieve email",
+      "EDIT": {
+        "SUCCESS_MESSAGE": "IMAP settings updated successfully",
+        "ERROR_MESSAGE": "Unable to update IMAP settings"
+      },
+      "ADDRESS": {
+        "LABEL": "Address",
+        "PLACE_HOLDER": "Address (Eg: imap.gmail.com)"
+      },
+      "PORT": {
+        "LABEL": "Port",
+        "PLACE_HOLDER": "Port"
+      },
+      "LOGIN": {
+        "LABEL": "Login",
+        "PLACE_HOLDER": "Login"
+      },
+      "PASSWORD": {
+        "LABEL": "Password",
+        "PLACE_HOLDER": "Password"
+      },
+      "ENABLE_SSL": "Enable SSL"
+    },
+    "SMTP": {
+      "TITLE": "SMTP",
+      "SUBTITLE": "Set your SMTP details",
+      "UPDATE": "Update SMTP settings",
+      "TOGGLE_AVAILABILITY": "Enable SMTP configuration for this inbox",
+      "TOGGLE_HELP": "Enabling SMTP will help the user to send email",
+      "EDIT": {
+        "SUCCESS_MESSAGE": "SMTP settings updated successfully",
+        "ERROR_MESSAGE": "Unable to update SMTP settings"
+      },
+      "ADDRESS": {
+        "LABEL": "Address",
+        "PLACE_HOLDER": "Address (Eg: smtp.gmail.com)"
+      },
+      "PORT": {
+        "LABEL": "Port",
+        "PLACE_HOLDER": "Port"
+      },
+      "LOGIN": {
+        "LABEL": "Login",
+        "PLACE_HOLDER": "Login"
+      },
+      "PASSWORD": {
+        "LABEL": "Password",
+        "PLACE_HOLDER": "Password"
+      },
+      "DOMAIN": {
+        "LABEL": "Domain",
+        "PLACE_HOLDER": "Domain"
+      },
+      "ENCRYPTION": "Encryption",
+      "SSL_TLS": "SSL/TLS",
+      "START_TLS": "STARTTLS",
+      "OPEN_SSL_VERIFY_MODE": "Open SSL Verify Mode",
+      "AUTH_MECHANISM": "Authentication"
+    },
+    "NOTE": "Note: "
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/integrationApps.json b/app/javascript/dashboard/i18n/locale/ur_IN/integrationApps.json
new file mode 100644
index 000000000..a80ecb837
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/integrationApps.json
@@ -0,0 +1,62 @@
+{
+  "INTEGRATION_APPS": {
+    "FETCHING": "Fetching Integrations",
+    "NO_HOOK_CONFIGURED": "There are no %{integrationId} integrations configured in this account.",
+    "HEADER": "Applications",
+    "STATUS": {
+      "ENABLED": "Enabled",
+      "DISABLED": "Disabled"
+    },
+    "CONFIGURE": "Configure",
+    "ADD_BUTTON": "Add a new hook",
+    "DELETE": {
+      "TITLE": {
+        "INBOX": "Confirm deletion",
+        "ACCOUNT": "Disconnect"
+      },
+      "MESSAGE": {
+        "INBOX": "Are you sure to delete?",
+        "ACCOUNT": "Are you sure to disconnect?"
+      },
+      "CONFIRM_BUTTON_TEXT": {
+        "INBOX": "Yes, Delete",
+        "ACCOUNT": "Yes, Disconnect"
+      },
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Hook deleted successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "LIST": {
+      "FETCHING": "Fetching integration hooks",
+      "INBOX": "Inbox",
+      "DELETE": {
+        "BUTTON_TEXT": "Delete"
+      }
+    },
+    "ADD": {
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Select Inbox",
+          "PLACEHOLDER": "Select Inbox"
+        },
+        "SUBMIT": "Create",
+        "CANCEL": "Cancel"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Integration hook added successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "CONNECT": {
+      "BUTTON_TEXT": "Connect"
+    },
+    "DISCONNECT": {
+      "BUTTON_TEXT": "Disconnect"
+    },
+    "SIDEBAR_DESCRIPTION": {
+      "DIALOGFLOW": "Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. <br /> <br /> Dialogflow integration with %{installationName} allows you to configure a Dialogflow bot with your inboxes which lets the bot handle the queries initially and hand them over to an agent when needed. Dialogflow can be used to qualifying the leads, reduce the workload of agents by providing frequently asked questions etc. <br /> <br /> To add Dialogflow, you need to create a Service Account in your Google project console and share the credentials. Please refer to the Dialogflow docs for more information."
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
new file mode 100644
index 000000000..774514a9d
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
@@ -0,0 +1,89 @@
+{
+  "INTEGRATION_SETTINGS": {
+    "HEADER": "Integrations",
+    "WEBHOOK": {
+      "SUBSCRIBED_EVENTS": "Subscribed Events",
+      "FORM": {
+        "CANCEL": "Cancel",
+        "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",
+        "SUBSCRIPTIONS": {
+          "LABEL": "Events",
+          "EVENTS": {
+            "CONVERSATION_CREATED": "Conversation Created",
+            "CONVERSATION_STATUS_CHANGED": "Conversation Status Changed",
+            "CONVERSATION_UPDATED": "Conversation Updated",
+            "MESSAGE_CREATED": "Message created",
+            "MESSAGE_UPDATED": "Message updated",
+            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user"
+          }
+        },
+        "END_POINT": {
+          "LABEL": "Webhook URL",
+          "PLACEHOLDER": "Example: https://example/api/webhook",
+          "ERROR": "Please enter a valid URL"
+        },
+        "EDIT_SUBMIT": "Update webhook",
+        "ADD_SUBMIT": "Create webhook"
+      },
+      "TITLE": "Webhook",
+      "CONFIGURE": "Configure",
+      "HEADER": "Webhook settings",
+      "HEADER_BTN_TXT": "Add new webhook",
+      "LOADING": "Fetching attached webhooks",
+      "SEARCH_404": "There are no items matching this query",
+      "SIDEBAR_TXT": "<p><b>Webhooks</b> </p> <p>Webhooks are HTTP callbacks which can be defined for every account. They are triggered by events like message creation in Chatwoot. You can create more than one webhook for this account. <br /><br /> For creating a <b>webhook</b>, click on the <b>Add new webhook</b> button. You can also remove any existing webhook by clicking on the Delete button.</p>",
+      "LIST": {
+        "404": "There are no webhooks configured for this account.",
+        "TITLE": "Manage webhooks",
+        "TABLE_HEADER": [
+          "Webhook endpoint",
+          "Actions"
+        ]
+      },
+      "EDIT": {
+        "BUTTON_TEXT": "Edit",
+        "TITLE": "Edit webhook",
+        "API": {
+          "SUCCESS_MESSAGE": "Webhook configuration updated successfully",
+          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        }
+      },
+      "ADD": {
+        "CANCEL": "Cancel",
+        "TITLE": "Add new webhook",
+        "API": {
+          "SUCCESS_MESSAGE": "Webhook configuration added successfully",
+          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        }
+      },
+      "DELETE": {
+        "BUTTON_TEXT": "Delete",
+        "API": {
+          "SUCCESS_MESSAGE": "Webhook deleted successfully",
+          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        },
+        "CONFIRM": {
+          "TITLE": "Confirm Deletion",
+          "MESSAGE": "Are you sure to delete the webhook? (%{webhookURL})",
+          "YES": "Yes, Delete ",
+          "NO": "No, Keep it"
+        }
+      }
+    },
+    "SLACK": {
+      "HELP_TEXT": {
+        "TITLE": "Using Slack Integration",
+        "BODY": "<br/><p>Chatwoot will now sync all the incoming conversations into the <b><i>customer-conversations</i></b> channel inside your slack workplace.</p><p>Replying to a conversation thread in <b><i>customer-conversations</i></b> slack channel will create a response back to the customer through chatwoot.</p><p>Start the replies with <b><i>note:</i></b> to create private notes instead of replies.</p><p>If the replier on slack has an agent profile in chatwoot under the same email, the replies will be associated accordingly.</p><p>When the replier doesn't have an associated agent profile, the replies will be made from the bot profile.</p>"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Integration deleted successfully"
+      }
+    },
+    "CONNECT": {
+      "BUTTON_TEXT": "Connect"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/labelsMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/labelsMgmt.json
new file mode 100644
index 000000000..db12fa32a
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/labelsMgmt.json
@@ -0,0 +1,70 @@
+{
+  "LABEL_MGMT": {
+    "HEADER": "Labels",
+    "HEADER_BTN_TXT": "Add label",
+    "LOADING": "Fetching labels",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>Labels</b> <p>Labels help you to categorize conversations and prioritize them. You can assign label to a conversation from the sidepanel. <br /><br />Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.</p>",
+    "LIST": {
+      "404": "There are no labels available in this account.",
+      "TITLE": "Manage labels",
+      "DESC": "Labels let you group the conversations together.",
+      "TABLE_HEADER": [
+        "Name",
+        "Description",
+        "Color"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Label Name",
+        "PLACEHOLDER": "Label name",
+        "REQUIRED_ERROR": "Label name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "Label Description"
+      },
+      "COLOR": {
+        "LABEL": "Color"
+      },
+      "SHOW_ON_SIDEBAR": {
+        "LABEL": "Show label on sidebar"
+      },
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel"
+    },
+    "ADD": {
+      "TITLE": "Add label",
+      "DESC": "Labels let you group the conversations together.",
+      "API": {
+        "SUCCESS_MESSAGE": "Label added successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit label",
+      "API": {
+        "SUCCESS_MESSAGE": "Label updated successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Label deleted successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      }
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/login.json b/app/javascript/dashboard/i18n/locale/ur_IN/login.json
new file mode 100644
index 000000000..30f667052
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/login.json
@@ -0,0 +1,21 @@
+{
+  "LOGIN": {
+    "TITLE": "Login to Chatwoot",
+    "EMAIL": {
+      "LABEL": "Email",
+      "PLACEHOLDER": "Email eg: someone@example.com"
+    },
+    "PASSWORD": {
+      "LABEL": "Password",
+      "PLACEHOLDER": "Password"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Login Successful",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later",
+      "UNAUTH": "Username / Password Incorrect. Please try again"
+    },
+    "FORGOT_PASSWORD": "Forgot your password?",
+    "CREATE_NEW_ACCOUNT": "Create new account",
+    "SUBMIT": "Login"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/report.json b/app/javascript/dashboard/i18n/locale/ur_IN/report.json
new file mode 100644
index 000000000..566099afe
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/report.json
@@ -0,0 +1,445 @@
+{
+  "REPORT": {
+    "HEADER": "Conversations",
+    "LOADING_CHART": "Loading chart data...",
+    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
+    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "Conversations",
+        "DESC": "( Total )"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "Incoming Messages",
+        "DESC": "( Total )"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "Outgoing Messages",
+        "DESC": "( Total )"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "Resolution Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "Last 7 days"
+      },
+      {
+        "id": 1,
+        "name": "Last 30 days"
+      },
+      {
+        "id": 2,
+        "name": "Last 3 months"
+      },
+      {
+        "id": 3,
+        "name": "Last 6 months"
+      },
+      {
+        "id": 4,
+        "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    },
+    "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
+    "GROUP_BY_DAY_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      }
+    ],
+    "GROUP_BY_WEEK_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      }
+    ],
+    "GROUP_BY_MONTH_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      }
+    ],
+    "GROUP_BY_YEAR_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      },
+      {
+        "id": 4,
+        "groupBy": "Year"
+      }
+    ],
+    "BUSINESS_HOURS": "Business Hours"
+  },
+  "AGENT_REPORTS": {
+    "HEADER": "Agents Overview",
+    "LOADING_CHART": "Loading chart data...",
+    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
+    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
+    "FILTER_DROPDOWN_LABEL": "Select Agent",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "Conversations",
+        "DESC": "( Total )"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "Incoming Messages",
+        "DESC": "( Total )"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "Outgoing Messages",
+        "DESC": "( Total )"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "Resolution Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "Last 7 days"
+      },
+      {
+        "id": 1,
+        "name": "Last 30 days"
+      },
+      {
+        "id": 2,
+        "name": "Last 3 months"
+      },
+      {
+        "id": 3,
+        "name": "Last 6 months"
+      },
+      {
+        "id": 4,
+        "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "LABEL_REPORTS": {
+    "HEADER": "Labels Overview",
+    "LOADING_CHART": "Loading chart data...",
+    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
+    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
+    "FILTER_DROPDOWN_LABEL": "Select Label",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "Conversations",
+        "DESC": "( Total )"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "Incoming Messages",
+        "DESC": "( Total )"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "Outgoing Messages",
+        "DESC": "( Total )"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "Resolution Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "Last 7 days"
+      },
+      {
+        "id": 1,
+        "name": "Last 30 days"
+      },
+      {
+        "id": 2,
+        "name": "Last 3 months"
+      },
+      {
+        "id": 3,
+        "name": "Last 6 months"
+      },
+      {
+        "id": 4,
+        "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "INBOX_REPORTS": {
+    "HEADER": "Inbox Overview",
+    "LOADING_CHART": "Loading chart data...",
+    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
+    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
+    "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "Conversations",
+        "DESC": "( Total )"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "Incoming Messages",
+        "DESC": "( Total )"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "Outgoing Messages",
+        "DESC": "( Total )"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "Resolution Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "Last 7 days"
+      },
+      {
+        "id": 1,
+        "name": "Last 30 days"
+      },
+      {
+        "id": 2,
+        "name": "Last 3 months"
+      },
+      {
+        "id": 3,
+        "name": "Last 6 months"
+      },
+      {
+        "id": 4,
+        "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "TEAM_REPORTS": {
+    "HEADER": "Team Overview",
+    "LOADING_CHART": "Loading chart data...",
+    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
+    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
+    "FILTER_DROPDOWN_LABEL": "Select Team",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "Conversations",
+        "DESC": "( Total )"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "Incoming Messages",
+        "DESC": "( Total )"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "Outgoing Messages",
+        "DESC": "( Total )"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "Resolution Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "Last 7 days"
+      },
+      {
+        "id": 1,
+        "name": "Last 30 days"
+      },
+      {
+        "id": 2,
+        "name": "Last 3 months"
+      },
+      {
+        "id": 3,
+        "name": "Last 6 months"
+      },
+      {
+        "id": 4,
+        "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "FILTERS": {
+      "AGENTS": {
+        "PLACEHOLDER": "Choose Agents"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
+  },
+  "OVERVIEW_REPORTS": {
+    "HEADER": "Overview",
+    "LIVE": "Live",
+    "ACCOUNT_CONVERSATIONS": {
+      "HEADER": "Open Conversations",
+      "LOADING_MESSAGE": "Loading conversation metrics...",
+      "OPEN": "Open",
+      "UNATTENDED": "Unattended",
+      "UNASSIGNED": "Unassigned"
+    },
+    "AGENT_CONVERSATIONS": {
+      "HEADER": "Conversations by agents",
+      "LOADING_MESSAGE": "Loading agent metrics...",
+      "NO_AGENTS": "There are no conversations by agents",
+      "TABLE_HEADER": {
+        "AGENT": "Agent",
+        "OPEN": "OPEN",
+        "UNATTENDED": "Unattended",
+        "STATUS": "Status"
+      }
+    },
+    "AGENT_STATUS": {
+      "HEADER": "Agent status",
+      "ONLINE": "Online",
+      "BUSY": "Busy",
+      "OFFLINE": "Offline"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/resetPassword.json b/app/javascript/dashboard/i18n/locale/ur_IN/resetPassword.json
new file mode 100644
index 000000000..bb678e809
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/resetPassword.json
@@ -0,0 +1,15 @@
+{
+  "RESET_PASSWORD": {
+    "TITLE": "Reset Password",
+    "EMAIL": {
+      "LABEL": "Email",
+      "PLACEHOLDER": "Please enter your email",
+      "ERROR": "Please enter a valid email"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Password reset link has been sent to your email",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    },
+    "SUBMIT": "Submit"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/setNewPassword.json b/app/javascript/dashboard/i18n/locale/ur_IN/setNewPassword.json
new file mode 100644
index 000000000..ec2d94744
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/setNewPassword.json
@@ -0,0 +1,23 @@
+{
+  "SET_NEW_PASSWORD": {
+    "TITLE": "Set New Password",
+    "PASSWORD": {
+      "LABEL": "Password",
+      "PLACEHOLDER": "Password",
+      "ERROR": "Password is too short"
+    },
+    "CONFIRM_PASSWORD": {
+      "LABEL": "Confirm Password",
+      "PLACEHOLDER": "Confirm Password",
+      "ERROR": "Passwords do not match"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Successfully changed the password",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    },
+    "CAPTCHA": {
+      "ERROR": "Verification expired. Please solve captcha again."
+    },
+    "SUBMIT": "Submit"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
new file mode 100644
index 000000000..00a18d8ed
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
@@ -0,0 +1,236 @@
+{
+  "PROFILE_SETTINGS": {
+    "LINK": "Profile Settings",
+    "TITLE": "Profile Settings",
+    "BTN_TEXT": "Update Profile",
+    "DELETE_AVATAR": "Delete Avatar",
+    "AVATAR_DELETE_SUCCESS": "Avatar has been deleted successfully",
+    "AVATAR_DELETE_FAILED": "There is an error while deleting avatar, please try again",
+    "UPDATE_SUCCESS": "Your profile has been updated successfully",
+    "PASSWORD_UPDATE_SUCCESS": "Your password has been changed successfully",
+    "AFTER_EMAIL_CHANGED": "Your profile has been updated successfully, please login again as your login credentials are changed",
+    "FORM": {
+      "AVATAR": "Profile Image",
+      "ERROR": "Please fix form errors",
+      "REMOVE_IMAGE": "Remove",
+      "UPLOAD_IMAGE": "Upload image",
+      "UPDATE_IMAGE": "Update image",
+      "PROFILE_SECTION": {
+        "TITLE": "Profile",
+        "NOTE": "Your email address is your identity and is used to log in."
+      },
+      "MESSAGE_SIGNATURE_SECTION": {
+        "TITLE": "Personal message signature",
+        "NOTE": "Create a personal message signature that would be added to all the messages you send from the platform. Use the rich content editor to create a highly personalised signature.",
+        "BTN_TEXT": "Save message signature",
+        "API_ERROR": "Couldn't save signature! Try again",
+        "API_SUCCESS": "Signature saved successfully"
+      },
+      "MESSAGE_SIGNATURE": {
+        "LABEL": "Message Signature",
+        "ERROR": "Message Signature cannot be empty",
+        "PLACEHOLDER": "Insert your personal message signature here."
+      },
+      "PASSWORD_SECTION": {
+        "TITLE": "Password",
+        "NOTE": "Updating your password would reset your logins in multiple devices.",
+        "BTN_TEXT": "Change password"
+      },
+      "ACCESS_TOKEN": {
+        "TITLE": "Access Token",
+        "NOTE": "This token can be used if you are building an API based integration"
+      },
+      "AUDIO_NOTIFICATIONS_SECTION": {
+        "TITLE": "Audio Notifications",
+        "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
+      },
+      "EMAIL_NOTIFICATIONS_SECTION": {
+        "TITLE": "Email Notifications",
+        "NOTE": "Update your email notification preferences here",
+        "CONVERSATION_ASSIGNMENT": "Send email notifications when a conversation is assigned to me",
+        "CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
+        "CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
+        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation"
+      },
+      "API": {
+        "UPDATE_SUCCESS": "Your notification preferences are updated successfully",
+        "UPDATE_ERROR": "There is an error while updating the preferences, please try again"
+      },
+      "PUSH_NOTIFICATIONS_SECTION": {
+        "TITLE": "Push Notifications",
+        "NOTE": "Update your push notification preferences here",
+        "CONVERSATION_ASSIGNMENT": "Send push notifications when a conversation is assigned to me",
+        "CONVERSATION_CREATION": "Send push notifications when a new conversation is created",
+        "CONVERSATION_MENTION": "Send push notifications when you are mentioned in a conversation",
+        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
+        "HAS_ENABLED_PUSH": "You have enabled push for this browser.",
+        "REQUEST_PUSH": "Enable push notifications"
+      },
+      "PROFILE_IMAGE": {
+        "LABEL": "Profile Image"
+      },
+      "NAME": {
+        "LABEL": "Your full name",
+        "ERROR": "Please enter a valid full name",
+        "PLACEHOLDER": "Please enter your full name"
+      },
+      "DISPLAY_NAME": {
+        "LABEL": "Display name",
+        "ERROR": "Please enter a valid display name",
+        "PLACEHOLDER": "Please enter a display name, this would be displayed in conversations"
+      },
+      "AVAILABILITY": {
+        "LABEL": "Availability",
+        "STATUSES_LIST": [
+          "Online",
+          "Busy",
+          "Offline"
+        ]
+      },
+      "EMAIL": {
+        "LABEL": "Your email address",
+        "ERROR": "Please enter a valid email address",
+        "PLACEHOLDER": "Please enter your email address, this would be displayed in conversations"
+      },
+      "CURRENT_PASSWORD": {
+        "LABEL": "Current password",
+        "ERROR": "Please enter the current password",
+        "PLACEHOLDER": "Please enter the current password"
+      },
+      "PASSWORD": {
+        "LABEL": "New password",
+        "ERROR": "Please enter a password of length 6 or more",
+        "PLACEHOLDER": "Please enter a new password"
+      },
+      "PASSWORD_CONFIRMATION": {
+        "LABEL": "Confirm new password",
+        "ERROR": "Confirm password should match the password",
+        "PLACEHOLDER": "Please re-enter your new password"
+      }
+    }
+  },
+  "SIDEBAR_ITEMS": {
+    "CHANGE_AVAILABILITY_STATUS": "Change",
+    "CHANGE_ACCOUNTS": "Switch Account",
+    "CONTACT_SUPPORT": "Contact Support",
+    "SELECTOR_SUBTITLE": "Select an account from the following list",
+    "PROFILE_SETTINGS": "Profile Settings",
+    "KEYBOARD_SHORTCUTS": "Keyboard Shortcuts",
+    "LOGOUT": "Logout"
+  },
+  "APP_GLOBAL": {
+    "TRIAL_MESSAGE": "days trial remaining.",
+    "TRAIL_BUTTON": "Buy Now",
+    "DELETED_USER": "Deleted User"
+  },
+  "COMPONENTS": {
+    "CODE": {
+      "BUTTON_TEXT": "Copy",
+      "COPY_SUCCESSFUL": "Code copied to clipboard successfully"
+    },
+    "SHOW_MORE_BLOCK": {
+      "SHOW_MORE": "Show More",
+      "SHOW_LESS": "Show Less"
+    },
+    "FILE_BUBBLE": {
+      "DOWNLOAD": "Download",
+      "UPLOADING": "Uploading..."
+    },
+    "FORM_BUBBLE": {
+      "SUBMIT": "Submit"
+    }
+  },
+  "CONFIRM_EMAIL": "Verifying...",
+  "SETTINGS": {
+    "INBOXES": {
+      "NEW_INBOX": "Add Inbox"
+    }
+  },
+  "SIDEBAR": {
+    "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
+    "SWITCH": "Switch",
+    "CONVERSATIONS": "Conversations",
+    "ALL_CONVERSATIONS": "All Conversations",
+    "MENTIONED_CONVERSATIONS": "Mentions",
+    "REPORTS": "Reports",
+    "SETTINGS": "Settings",
+    "CONTACTS": "Contacts",
+    "HOME": "Home",
+    "AGENTS": "Agents",
+    "INBOXES": "Inboxes",
+    "NOTIFICATIONS": "Notifications",
+    "CANNED_RESPONSES": "Canned Responses",
+    "INTEGRATIONS": "Integrations",
+    "PROFILE_SETTINGS": "Profile Settings",
+    "ACCOUNT_SETTINGS": "Account Settings",
+    "APPLICATIONS": "Applications",
+    "LABELS": "Labels",
+    "CUSTOM_ATTRIBUTES": "Custom Attributes",
+    "AUTOMATION": "Automation",
+    "TEAMS": "Teams",
+    "CUSTOM_VIEWS_FOLDER": "Folders",
+    "CUSTOM_VIEWS_SEGMENTS": "Segments",
+    "ALL_CONTACTS": "All Contacts",
+    "TAGGED_WITH": "Tagged with",
+    "NEW_LABEL": "New label",
+    "NEW_TEAM": "New team",
+    "NEW_INBOX": "New inbox",
+    "REPORTS_CONVERSATION": "Conversations",
+    "CSAT": "CSAT",
+    "CAMPAIGNS": "Campaigns",
+    "ONGOING": "Ongoing",
+    "ONE_OFF": "One off",
+    "REPORTS_AGENT": "Agents",
+    "REPORTS_LABEL": "Labels",
+    "REPORTS_INBOX": "Inbox",
+    "REPORTS_TEAM": "Team",
+    "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "BETA": "Beta",
+    "REPORTS_OVERVIEW": "Overview"
+  },
+  "CREATE_ACCOUNT": {
+    "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",
+    "NEW_ACCOUNT": "New Account",
+    "SELECTOR_SUBTITLE": "Create a new account",
+    "API": {
+      "SUCCESS_MESSAGE": "Account created successfully",
+      "EXIST_MESSAGE": "Account already exists",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Account Name",
+        "PLACEHOLDER": "Wayne Enterprises"
+      },
+      "SUBMIT": "Submit"
+    }
+  },
+  "KEYBOARD_SHORTCUTS": {
+    "TITLE": {
+      "OPEN_CONVERSATION": "Open conversation",
+      "RESOLVE_AND_NEXT": "Resolve and move to next",
+      "NAVIGATE_DROPDOWN": "Navigate dropdown items",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
+      "ADD_ATTACHMENT": "Add Attachment",
+      "GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard",
+      "TOGGLE_SIDEBAR": "Toggle Sidebar",
+      "GO_TO_REPORTS_SIDEBAR": "Go to Reports sidebar",
+      "MOVE_TO_NEXT_TAB": "Move to next tab in conversation list",
+      "GO_TO_SETTINGS": "Go to Settings",
+      "SWITCH_CONVERSATION_STATUS": "Switch to the next conversation status",
+      "SWITCH_TO_PRIVATE_NOTE": "Switch to Private Note",
+      "TOGGLE_RICH_CONTENT_EDITOR": "Toggle Rich Content editor",
+      "SWITCH_TO_REPLY": "Switch to Reply",
+      "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
+    },
+    "KEYS": {
+      "WINDOWS_KEY_AND_COMMAND_KEY": "Win / ⌘",
+      "ALT_OR_OPTION_KEY": "Alt / ⌥",
+      "FORWARD_SLASH_KEY": "/"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/signup.json b/app/javascript/dashboard/i18n/locale/ur_IN/signup.json
new file mode 100644
index 000000000..8dd5c0d4e
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/signup.json
@@ -0,0 +1,39 @@
+{
+  "REGISTER": {
+    "TRY_WOOT": "Register an account",
+    "TITLE": "Register",
+    "TERMS_ACCEPT": "By signing up, you agree to our <a href=\"https://www.chatwoot.com/terms\">T & C</a> and <a href=\"https://www.chatwoot.com/privacy-policy\">Privacy policy</a>",
+    "ACCOUNT_NAME": {
+      "LABEL": "Account name",
+      "PLACEHOLDER": "Enter an account name. eg: Wayne Enterprises",
+      "ERROR": "Account name is too short"
+    },
+    "FULL_NAME": {
+      "LABEL": "Full name",
+      "PLACEHOLDER": "Enter your full name. eg: Bruce Wayne",
+      "ERROR": "Full name is too short"
+    },
+    "EMAIL": {
+      "LABEL": "Work email",
+      "PLACEHOLDER": "Enter your work email address. eg: bruce@wayne.enterprises",
+      "ERROR": "Email address is invalid"
+    },
+    "PASSWORD": {
+      "LABEL": "Password",
+      "PLACEHOLDER": "Password",
+      "ERROR": "Password is too short",
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character"
+    },
+    "CONFIRM_PASSWORD": {
+      "LABEL": "Confirm Password",
+      "PLACEHOLDER": "Confirm Password",
+      "ERROR": "Password doesnot match"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Registration Successfull",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    },
+    "SUBMIT": "Submit",
+    "HAVE_AN_ACCOUNT": "Already have an account?"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/teamsSettings.json b/app/javascript/dashboard/i18n/locale/ur_IN/teamsSettings.json
new file mode 100644
index 000000000..f9ecaaaae
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/teamsSettings.json
@@ -0,0 +1,125 @@
+{
+  "TEAMS_SETTINGS": {
+    "NEW_TEAM": "Create new team",
+    "HEADER": "Teams",
+    "SIDEBAR_TXT": "<p><b>Teams</b></p> <p>Teams let you organize your agents into groups based on their responsibilities. <br /> An agent can be part of multiple teams. You can assign conversations to a team when you are working collaboratively. </p>",
+    "LIST": {
+      "404": "There are no teams created on this account.",
+      "EDIT_TEAM": "Edit team"
+    },
+    "CREATE_FLOW": {
+      "CREATE": {
+        "TITLE": "Create a new team",
+        "DESC": "Add a title and description to your new team."
+      },
+      "AGENTS": {
+        "BUTTON_TEXT": "Add agents to team",
+        "TITLE": "Add agents to team - %{teamName}",
+        "DESC": "Add Agents to your newly created team. This lets you collaborate as a team on conversations, get notified on new events in the same conversation."
+      },
+      "WIZARD": [
+        {
+          "title": "Create",
+          "route": "settings_teams_new",
+          "body": "Create a new team of agents."
+        },
+        {
+          "title": "Add Agents",
+          "route": "settings_teams_add_agents",
+          "body": "Add agents to the team."
+        },
+        {
+          "title": "Finish",
+          "route": "settings_teams_finish",
+          "body": "You are all set to go!"
+        }
+      ]
+    },
+    "EDIT_FLOW": {
+      "CREATE": {
+        "TITLE": "Edit your team details",
+        "DESC": "Edit title and description to your team.",
+        "BUTTON_TEXT": "Update team"
+      },
+      "AGENTS": {
+        "BUTTON_TEXT": "Update agents in team",
+        "TITLE": "Add agents to team - %{teamName}",
+        "DESC": "Add Agents to your newly created team. All the added agents will be notified when a conversation is assigned to this team."
+      },
+      "WIZARD": [
+        {
+          "title": "Team details",
+          "route": "settings_teams_edit",
+          "body": "Change name, description and other details."
+        },
+        {
+          "title": "Edit Agents",
+          "route": "settings_teams_edit_members",
+          "body": "Edit agents in your team."
+        },
+        {
+          "title": "Finish",
+          "route": "settings_teams_edit_finish",
+          "body": "You are all set to go!"
+        }
+      ]
+    },
+    "TEAM_FORM": {
+      "ERROR_MESSAGE": "Couldn't save the team details. Try again."
+    },
+    "AGENTS": {
+      "AGENT": "AGENT",
+      "EMAIL": "EMAIL",
+      "BUTTON_TEXT": "Add agents",
+      "ADD_AGENTS": "Adding Agents to your Team...",
+      "SELECT": "select",
+      "SELECT_ALL": "select all agents",
+      "SELECTED_COUNT": "%{selected} out of %{total} agents selected."
+    },
+    "ADD": {
+      "TITLE": "Add agents to team - %{teamName}",
+      "DESC": "Add Agents to your newly created team. This lets you collaborate as a team on conversations, get notified on new events in the same conversation.",
+      "SELECT": "select",
+      "SELECT_ALL": "select all agents",
+      "SELECTED_COUNT": "%{selected} out of %{total} agents selected.",
+      "BUTTON_TEXT": "Add agents",
+      "AGENT_VALIDATION_ERROR": "Select at least one agent."
+    },
+    "FINISH": {
+      "TITLE": "Your team is ready!",
+      "MESSAGE": "You can now collaborate as a team on conversations. Happy supporting ",
+      "BUTTON_TEXT": "Finish"
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Team deleted successfully.",
+        "ERROR_MESSAGE": "Couldn't delete the team. Try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Are you sure want to delete - %{teamName}",
+        "PLACE_HOLDER": "Please type {teamName} to confirm",
+        "MESSAGE": "Deleting the team will remove the team assignment from the conversations assigned to this team.",
+        "YES": "Delete ",
+        "NO": "Cancel"
+      }
+    },
+    "SETTINGS": "Settings",
+    "FORM": {
+      "UPDATE": "Update team",
+      "CREATE": "Create team",
+      "NAME": {
+        "LABEL": "Team name",
+        "PLACEHOLDER": "Example: Sales, Customer Support"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Team Description",
+        "PLACEHOLDER": "Short description about this team."
+      },
+      "AUTO_ASSIGN": {
+        "LABEL": "Allow auto assign for this team."
+      },
+      "SUBMIT_CREATE": "Create team"
+    }
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/webhooks.json b/app/javascript/dashboard/i18n/locale/ur_IN/webhooks.json
new file mode 100644
index 000000000..347c96893
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/webhooks.json
@@ -0,0 +1,5 @@
+{
+  "WEBHOOKS_SETTINGS": {
+    "HEADER": "Webhook Settings"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
index 93d9fb2e3..fb51c9ea9 100644
--- a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Đã cập nhật thành công bài tập tự động",
         "ERROR_MESSAGE": "Không thể cập nhật màu tiện ích. Vui lòng thử lại sau."
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "Bật",
-        "DISABLED": "Không bật"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Bật",
         "DISABLED": "Không bật"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "Đặt nút này bên trong thẻ body của bạn",
       "INBOX_AGENTS": "Nhà cung cấp",
       "INBOX_AGENTS_SUB_TEXT": "Thêm hoặc xóa tác nhân khỏi hộp thư đến này",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "Cập nhật",
       "ENABLE_EMAIL_COLLECT_BOX": "Bật hộp thu thập email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Bật hoặc tắt hộp thu thập email trên cuộc trò chuyện mới",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index 8af6a47a9..6e11b666c 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "自动分配成功更新",
         "ERROR_MESSAGE": "无法更新部件颜色。请稍后再试。"
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "已启用",
-        "DISABLED": "已禁用"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "已启用",
         "DISABLED": "已禁用"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "将此按钮放置在窗体标签中",
       "INBOX_AGENTS": "客服代理们",
       "INBOX_AGENTS_SUB_TEXT": "添加或删除此收件箱中的客服",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "更新",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
index 99d36a2d8..33f939139 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
@@ -341,10 +341,6 @@
         "AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "自動分配成功更新",
         "ERROR_MESSAGE": "無法更新元件顏色。請稍後再試。"
       },
-      "AUTO_ASSIGNMENT": {
-        "ENABLED": "已啟用",
-        "DISABLED": "已停用"
-      },
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "已啟用",
         "DISABLED": "已停用"
@@ -402,6 +398,8 @@
       "MESSENGER_SUB_HEAD": "將此按鈕放置在視窗標籤中",
       "INBOX_AGENTS": "客服",
       "INBOX_AGENTS_SUB_TEXT": "新增或刪除此收件匣中的客服",
+      "AGENT_ASSIGNMENT": "Conversation Assignment",
+      "AGENT_ASSIGNMENT_SUB_TEXT": "Update conversation assignment settings",
       "UPDATE": "更新",
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
diff --git a/app/javascript/survey/i18n/locale/ur.json b/app/javascript/survey/i18n/locale/ur.json
index 2473f114e..152b6c7c1 100644
--- a/app/javascript/survey/i18n/locale/ur.json
+++ b/app/javascript/survey/i18n/locale/ur.json
@@ -12,7 +12,7 @@
     },
     "API": {
       "SUCCESS_MESSAGE": "Survey updated successfully",
-      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      "ERROR_MESSAGE": "ووٹ سرور کے ساتھ رابطہ ممکن نہی ہوسکا ، براہ کرم کچھ دیر بعد کوشش کریں"
     }
   },
   "POWERED_BY": "Powered by Chatwoot"
diff --git a/app/javascript/survey/i18n/locale/ur_IN.json b/app/javascript/survey/i18n/locale/ur_IN.json
new file mode 100644
index 000000000..2473f114e
--- /dev/null
+++ b/app/javascript/survey/i18n/locale/ur_IN.json
@@ -0,0 +1,19 @@
+{
+  "SURVEY": {
+    "DESCRIPTION": "Dear customer 👋, please take a few moments to share feedback about the conversation you had with %{inboxName}.",
+    "RATING": {
+      "LABEL": "Rate your conversation",
+      "SUCCESS_MESSAGE": "Thank you for submitting the rating"
+    },
+    "FEEDBACK": {
+      "LABEL": "Do you have any thoughts you'd like to share?",
+      "PLACEHOLDER": "Your feedback (optional)",
+      "BUTTON_TEXT": "Submit feedback"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Survey updated successfully",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    }
+  },
+  "POWERED_BY": "Powered by Chatwoot"
+}
diff --git a/app/javascript/widget/i18n/locale/ur.json b/app/javascript/widget/i18n/locale/ur.json
index ef4149191..a721235fe 100644
--- a/app/javascript/widget/i18n/locale/ur.json
+++ b/app/javascript/widget/i18n/locale/ur.json
@@ -1,11 +1,11 @@
 {
   "COMPONENTS": {
     "FILE_BUBBLE": {
-      "DOWNLOAD": "Download",
+      "DOWNLOAD": "ڈاؤن لوڈ کریں",
       "UPLOADING": "Uploading..."
     },
     "FORM_BUBBLE": {
-      "SUBMIT": "Submit"
+      "SUBMIT": "جمع کرائیں"
     },
     "MESSAGE_BUBBLE": {
       "RETRY": "Send message again",
@@ -47,7 +47,7 @@
         "REQUIRED_ERROR": "Full Name is required"
       },
       "EMAIL_ADDRESS": {
-        "LABEL": "Email Address",
+        "LABEL": "ای میل اڈریس",
         "PLACEHOLDER": "Please enter your email address",
         "REQUIRED_ERROR": "Email Address is required",
         "VALID_ERROR": "Please enter a valid email address"
diff --git a/app/javascript/widget/i18n/locale/ur_IN.json b/app/javascript/widget/i18n/locale/ur_IN.json
new file mode 100644
index 000000000..ef4149191
--- /dev/null
+++ b/app/javascript/widget/i18n/locale/ur_IN.json
@@ -0,0 +1,86 @@
+{
+  "COMPONENTS": {
+    "FILE_BUBBLE": {
+      "DOWNLOAD": "Download",
+      "UPLOADING": "Uploading..."
+    },
+    "FORM_BUBBLE": {
+      "SUBMIT": "Submit"
+    },
+    "MESSAGE_BUBBLE": {
+      "RETRY": "Send message again",
+      "ERROR_MESSAGE": "Couldn't send, try again"
+    }
+  },
+  "TEAM_AVAILABILITY": {
+    "ONLINE": "We are online",
+    "OFFLINE": "We are away at the moment"
+  },
+  "REPLY_TIME": {
+    "IN_A_FEW_MINUTES": "Typically replies in a few minutes",
+    "IN_A_FEW_HOURS": "Typically replies in a few hours",
+    "IN_A_DAY": "Typically replies in a day"
+  },
+  "START_CONVERSATION": "Start Conversation",
+  "END_CONVERSATION": "End Conversation",
+  "CONTINUE_CONVERSATION": "Continue conversation",
+  "START_NEW_CONVERSATION": "Start a new conversation",
+  "UNREAD_VIEW": {
+    "VIEW_MESSAGES_BUTTON": "See new messages",
+    "CLOSE_MESSAGES_BUTTON": "Close",
+    "COMPANY_FROM": "from",
+    "BOT": "Bot"
+  },
+  "BUBBLE": {
+    "LABEL": "Chat with us"
+  },
+  "POWERED_BY": "Powered by Chatwoot",
+  "EMAIL_PLACEHOLDER": "Please enter your email",
+  "CHAT_PLACEHOLDER": "Type your message",
+  "TODAY": "Today",
+  "YESTERDAY": "Yesterday",
+  "PRE_CHAT_FORM": {
+    "FIELDS": {
+      "FULL_NAME": {
+        "LABEL": "Full Name",
+        "PLACEHOLDER": "Please enter your full name",
+        "REQUIRED_ERROR": "Full Name is required"
+      },
+      "EMAIL_ADDRESS": {
+        "LABEL": "Email Address",
+        "PLACEHOLDER": "Please enter your email address",
+        "REQUIRED_ERROR": "Email Address is required",
+        "VALID_ERROR": "Please enter a valid email address"
+      },
+      "PHONE_NUMBER": {
+        "LABEL": "Phone Number",
+        "PLACEHOLDER": "Please enter your phone number",
+        "REQUIRED_ERROR": "Phone Number is required",
+        "VALID_ERROR": "Phone number should be of E.164 format eg: +1415555555"
+      },
+      "MESSAGE": {
+        "LABEL": "Message",
+        "PLACEHOLDER": "Please enter your message",
+        "ERROR": "Message too short"
+      }
+    },
+    "CAMPAIGN_HEADER": "Please provide your name and email before starting the conversation",
+    "IS_REQUIRED": "is required"
+  },
+  "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
+  "CHAT_FORM": {
+    "INVALID": {
+      "FIELD": "Invalid field"
+    }
+  },
+  "CSAT": {
+    "TITLE": "Rate your conversation",
+    "SUBMITTED_TITLE": "Thank you for submitting the rating",
+    "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
+  }
+}
diff --git a/config/locales/devise.ur_IN.yml b/config/locales/devise.ur_IN.yml
new file mode 100644
index 000000000..48a1f8396
--- /dev/null
+++ b/config/locales/devise.ur_IN.yml
@@ -0,0 +1,61 @@
+#Additional translations at https://github.com/plataformatec/devise/wiki/I18n
+ur:
+  devise:
+    confirmations:
+      confirmed: "Your email address has been successfully confirmed."
+      send_instructions: "You will receive an email with instructions for how to confirm your email address in a few minutes."
+      send_paranoid_instructions: "If your email address exists in our database, you will receive an email with instructions for how to confirm your email address in a few minutes."
+    failure:
+      already_authenticated: "You are already signed in."
+      inactive: "Your account is not activated yet."
+      invalid: "Invalid %{authentication_keys}/password or account is not verified yet."
+      locked: "Your account is locked."
+      last_attempt: "You have one more attempt before your account is locked."
+      not_found_in_database: "Invalid %{authentication_keys} or password."
+      timeout: "Your session expired. Please sign in again to continue."
+      unauthenticated: "You need to sign in or sign up before continuing."
+      unconfirmed: "You have to confirm your email address before continuing."
+    mailer:
+      confirmation_instructions:
+        subject: "Confirmation Instructions"
+      reset_password_instructions:
+        subject: "Reset password instructions"
+      unlock_instructions:
+        subject: "Unlock instructions"
+      password_change:
+        subject: "Password Changed"
+    omniauth_callbacks:
+      failure: "Could not authenticate you from %{kind} because \"%{reason}\"."
+      success: "Successfully authenticated from %{kind} account."
+    passwords:
+      no_token: "You can't access this page without coming from a password reset email. If you do come from a password reset email, please make sure you used the full URL provided."
+      send_instructions: "You will receive an email with instructions on how to reset your password in a few minutes."
+      send_paranoid_instructions: "If your email address exists in our database, you will receive a password recovery link at your email address in a few minutes."
+      updated: "Your password has been changed successfully. You are now signed in."
+      updated_not_active: "Your password has been changed successfully."
+    registrations:
+      destroyed: "Bye! Your account has been successfully cancelled. We hope to see you again soon."
+      signed_up: "Welcome! You have signed up successfully."
+      signed_up_but_inactive: "You have signed up successfully. However, we could not sign you in because your account is not yet activated."
+      signed_up_but_locked: "You have signed up successfully. However, we could not sign you in because your account is locked."
+      signed_up_but_unconfirmed: "A message with a confirmation link has been sent to your email address. Please follow the link to activate your account."
+      update_needs_confirmation: "You updated your account successfully, but we need to verify your new email address. Please check your email and follow the confirm link to confirm your new email address."
+      updated: "Your account has been updated successfully."
+    sessions:
+      signed_in: "Signed in successfully."
+      signed_out: "Signed out successfully."
+      already_signed_out: "Signed out successfully."
+    unlocks:
+      send_instructions: "You will receive an email with instructions for how to unlock your account in a few minutes."
+      send_paranoid_instructions: "If your account exists, you will receive an email with instructions for how to unlock it in a few minutes."
+      unlocked: "Your account has been unlocked successfully. Please sign in to continue."
+  errors:
+    messages:
+      already_confirmed: "was already confirmed, please try signing in"
+      confirmation_period_expired: "needs to be confirmed within %{period}, please request a new one"
+      expired: "has expired, please request a new one"
+      not_found: "not found"
+      not_locked: "was not locked"
+      not_saved:
+        one: "1 error prohibited this %{resource} from being saved:"
+        other: "%{count} errors prohibited this %{resource} from being saved:"
diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml
new file mode 100644
index 000000000..65c47be7d
--- /dev/null
+++ b/config/locales/ur_IN.yml
@@ -0,0 +1,108 @@
+#Files in the config/locales directory are used for internationalization
+#and are automatically loaded by Rails. If you want to use locales other
+#than English, add the necessary files in this directory.
+#To use the locales, use `I18n.t`:
+#I18n.t 'hello'
+#In views, this is aliased to just `t`:
+#<%= t('hello') %>
+#To use a different locale, set it with `I18n.locale`:
+#I18n.locale = :es
+#This would use the information in config/locales/es.yml.
+#The following keys must be escaped otherwise they will not be retrieved by
+#the default I18n backend:
+#true, false, on, off, yes, no
+#Instead, surround them with single quotes.
+#en:
+#'true': 'foo'
+#To learn more, please read the Rails Internationalization guide
+#available at https://guides.rubyonrails.org/i18n.html.
+ur:
+  hello: "Hello world"
+  messages:
+    reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions.
+    reset_password_failure: Uh ho! We could not find any user with the specified email.
+  errors:
+    webhook:
+      invalid: Invalid events
+    signup:
+      disposable_email: We do not allow disposable emails
+      invalid_email: You have entered an invalid email
+      email_already_exists: "You have already signed up for an account with %{email}"
+      failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank
+  reports:
+    period: Reporting period %{since} to %{until}
+    agent_csv:
+      agent_name: Agent name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
+    default_group_by: day
+  notifications:
+    notification_title:
+      conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
+      conversation_assignment: "[Assigned to you] - #%{display_id} has been assigned to you"
+      assigned_conversation_new_message: "[New message] - #%{display_id} %{content}"
+      conversation_mention: "You have been mentioned in conversation [ID - %{display_id}] by %{name}"
+  conversations:
+    messages:
+      instagram_story_content: "%{story_sender} mentioned you in the story: "
+      deleted: This message was deleted
+    activity:
+      status:
+        resolved: "Conversation was marked resolved by %{user_name}"
+        contact_resolved: "Conversation was resolved by %{contact_name}"
+        open: "Conversation was reopened by %{user_name}"
+        pending: "Conversation was marked as pending by %{user_name}"
+        snoozed: "Conversation was snoozed by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+      assignee:
+        self_assigned: "%{user_name} self-assigned this conversation"
+        assigned: "Assigned to %{assignee_name} by %{user_name}"
+        removed: "Conversation unassigned by %{user_name}"
+      team:
+        assigned: "Assigned to %{team_name} by %{user_name}"
+        assigned_with_assignee: "Assigned to %{assignee_name} via %{team_name} by %{user_name}"
+        removed: "Unassigned from %{team_name} by %{user_name}"
+      labels:
+        added: "%{user_name} added %{labels}"
+        removed: "%{user_name} removed %{labels}"
+      muted: "%{user_name} has muted the conversation"
+      unmuted: "%{user_name} has unmuted the conversation"
+    templates:
+      greeting_message_body: "%{account_name} typically replies in a few hours."
+      ways_to_reach_you_message_body: "Give the team a way to reach you."
+      email_input_box_message_body: "Get notified by email"
+      csat_input_message_body: "Please rate the conversation"
+    reply:
+      email:
+        header:
+          from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>'
+          reply_with_name: '%{assignee_name} from %{inbox_name} <reply+%{reply_email}>'
+      email_subject: "New messages on this conversation"
+      transcript_subject: "Conversation Transcript"
+    survey:
+      response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
+  integration_apps:
+    slack:
+      name: "Slack"
+      description: "Slack is a chat tool that brings all your communication together in one place. By integrating Slack, you can get notified of all the new conversations in your account right inside your Slack."
+    webhooks:
+      name: "Webhooks"
+      description: "Webhook events provide you the realtime information about what's happening in your account. You can make use of the webhooks to communicate the events to your favourite apps like Slack or Github. Click on Configure to set up your webhooks."
+    dialogflow:
+      name: "Dialogflow"
+      description: "Build chatbots using Dialogflow and connect them to your inbox quickly. Let the bots handle the queries before handing them off to a customer service agent."
+    fullcontact:
+      name: "Fullcontact"
+      description: "FullContact integration helps to enrich visitor profiles. Identify the users as soon as they share their email address and offer them tailored customer service. Connect your FullContact to your account by sharing the FullContact API Key."