diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index a00a3bf5a..bd47074ce 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -65,6 +65,7 @@ export default {
     placeholder: { type: String, default: '' },
     isPrivate: { type: Boolean, default: false },
     enableSuggestions: { type: Boolean, default: true },
+    updateSelectionWith: { type: String, default: '' },
   },
   data() {
     return {
@@ -162,6 +163,25 @@ export default {
     isPrivate() {
       this.reloadState();
     },
+
+    updateSelectionWith(newValue, oldValue) {
+      if (!this.editorView) {
+        return null;
+      }
+      if (newValue !== oldValue) {
+        if (this.updateSelectionWith !== '') {
+          const node = this.editorView.state.schema.text(
+            this.updateSelectionWith
+          );
+          const tr = this.editorView.state.tr.replaceSelectionWith(node);
+          this.editorView.focus();
+          this.state = this.editorView.state.apply(tr);
+          this.emitOnChange();
+          this.$emit('clear-selection');
+        }
+      }
+      return null;
+    },
   },
   created() {
     this.state = createState(this.value, this.placeholder, this.plugins);
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index e7c825752..fdbb2fbdd 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -60,6 +60,7 @@
         class="input"
         :is-private="isOnPrivateNote"
         :placeholder="messagePlaceHolder"
+        :update-selection-with="updateEditorSelectionWith"
         :min-height="4"
         @typing-off="onTypingOff"
         @typing-on="onTypingOn"
@@ -67,6 +68,7 @@
         @blur="onBlur"
         @toggle-user-mention="toggleUserMention"
         @toggle-canned-menu="toggleCannedMenu"
+        @clear-selection="clearEditorSelection"
       />
     </div>
     <div v-if="hasAttachments" class="attachment-preview-box" @paste="onPaste">
@@ -215,6 +217,7 @@ export default {
       ccEmails: '',
       doAutoSaveDraft: () => {},
       showWhatsAppTemplatesModal: false,
+      updateEditorSelectionWith: '',
     };
   },
   computed: {
@@ -707,8 +710,26 @@ export default {
       }
       this.$nextTick(() => this.$refs.messageInput.focus());
     },
+    clearEditorSelection() {
+      this.updateEditorSelectionWith = '';
+    },
+    insertEmoji(emoji, selectionStart, selectionEnd) {
+      const { message } = this;
+      const newMessage =
+        message.slice(0, selectionStart) +
+        emoji +
+        message.slice(selectionEnd, message.length);
+      this.message = newMessage;
+    },
     emojiOnClick(emoji) {
-      this.message = `${this.message}${emoji} `;
+      if (this.showRichContentEditor) {
+        this.updateEditorSelectionWith = emoji;
+        this.onFocus();
+      }
+      if (!this.showRichContentEditor) {
+        const { selectionStart, selectionEnd } = this.$refs.messageInput.$el;
+        this.insertEmoji(emoji, selectionStart, selectionEnd);
+      }
     },
     clearMessage() {
       this.message = '';