Feature: Typing Indicator on widget and dashboard (#811)

* Adds typing indicator for widget
* typing indicator for agents in dashboard

Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -25,11 +25,10 @@ class Api::V1::Accounts::ConversationsController < Api::BaseController
   end
 
   def toggle_typing_status
-    user = current_user.presence || @resource
     if params[:typing_status] == 'on'
-      Rails.configuration.dispatcher.dispatch(CONVERSATION_TYPING_ON, Time.zone.now,  conversation: @conversation, user: user)
+      trigger_typing_event(CONVERSATION_TYPING_ON)
     elsif params[:typing_status] == 'off'
-      Rails.configuration.dispatcher.dispatch(CONVERSATION_TYPING_OFF, Time.zone.now, conversation: @conversation)
+      trigger_typing_event(CONVERSATION_TYPING_OFF)
     end
     head :ok
   end
@@ -42,6 +41,11 @@ class Api::V1::Accounts::ConversationsController < Api::BaseController
 
   private
 
+  def trigger_typing_event(event)
+    user = current_user.presence || @resource
+    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: @conversation, user: user)
+  end
+
   def parsed_last_seen_at
     DateTime.strptime(params[:agent_last_seen_at].to_s, '%s')
   end

app/controllers/api/v1/widget/conversations_controller.rb

@@ -0,0 +1,27 @@
+class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
+  include Events::Types
+  before_action :set_web_widget
+  before_action :set_contact
+
+  def toggle_typing
+    head :ok if conversation.nil?
+
+    if permitted_params[:typing_status] == 'on'
+      trigger_typing_event(CONVERSATION_TYPING_ON)
+    elsif permitted_params[:typing_status] == 'off'
+      trigger_typing_event(CONVERSATION_TYPING_OFF)
+    end
+
+    head :ok
+  end
+
+  private
+
+  def trigger_typing_event(event)
+    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
+  end
+
+  def permitted_params
+    params.permit(:id, :typing_status, :website_token)
+  end
+end

app/javascript/dashboard/api/inbox/conversation.js

@@ -33,6 +33,12 @@ class ConversationApi extends ApiClient {
       agent_last_seen_at: lastSeen,
     });
   }
+
+  toggleTyping({ conversationId, status }) {
+    return axios.post(`${this.url}/${conversationId}/toggle_typing_status`, {
+      typing_status: status,
+    });
+  }
 }
 
 export default new ConversationApi();

app/javascript/dashboard/assets/scss/_foundation-settings.scss

@@ -377,8 +377,8 @@ $form-button-radius: $global-radius;
 // 20. Label
 // ---------
 
-$label-background: $primary-color;
-$label-color: $white;
+$label-background: lighten($primary-color, 40%);
+$label-color: $primary-color;
 $label-color-alt: $black;
 $label-palette: $foundation-palette;
 $label-font-size: $font-size-micro;

app/javascript/dashboard/assets/scss/widgets/_conversation-card.scss

@@ -1,25 +1,53 @@
 .conversation {
   @include flex;
   @include flex-shrink;
-  @include padding($space-normal $zero $zero $space-normal);
-  border-left: 4px solid transparent;
+  @include padding(0 0 0 $space-normal);
+  align-items: center;
+  border-bottom: 1px solid transparent;
+  border-left: $space-micro solid transparent;
+  border-top: 1px solid transparent;
   cursor: pointer;
   position: relative;
 
   &.active {
     background: $color-background;
+    border-bottom-color: $color-border-light;
     border-left-color: $color-woot;
-  }
+    border-top-color: $color-border-light;
 
     .conversation--details {
-    @include margin($zero $zero $zero $space-one);
+      border-top-color: transparent;
+    }
+
+    +.conversation .conversation--details {
+      border-top-color: transparent;
+    }
+  }
+
+  &:first-child {
+    .conversation--details {
+      border-top-color: transparent;
+    }
+  }
+
+  &:nth-last-child(2) {
+    .conversation--details {
+      border-bottom-color: $color-border-light;
+    }
+  }
+
+
+  .conversation--details {
+    @include margin(0 0 0 $space-one);
     @include border-light-bottom;
-    @include padding($zero $zero $space-slab $zero);
+    @include border-light-top;
+    @include padding($space-slab 0);
+    border-bottom-color: transparent;
   }
 
   .conversation--user {
     font-size: $font-size-small;
-    margin-bottom: $zero;
+    margin-bottom: 0;
     text-transform: capitalize;
 
     .label {
@@ -39,7 +67,7 @@
     font-weight: $font-weight-normal;
     height: $space-medium;
     line-height: $space-medium;
-    margin: $zero;
+    margin: 0;
     max-width: 96%;
     overflow: hidden;
     text-overflow: ellipsis;
@@ -54,20 +82,20 @@
 
   .conversation--meta {
     @include flex;
-    display: block;
     flex-direction: column;
     position: absolute;
     right: $space-normal;
     top: $space-normal;
 
     .unread {
-      $unread-size: $space-two - $space-micro;
+      $unread-size: $space-normal;
       @include round-corner;
+      @include light-shadow;
       background: darken($success-color, 3%);
       color: $color-white;
       display: none;
       font-size: $font-size-micro;
-      font-weight: $font-weight-medium;
+      font-weight: $font-weight-black;
       height: $unread-size;
       line-height: $unread-size;
       margin-left: auto;

app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss

@@ -1,5 +1,5 @@
 @mixin bubble-with-types {
-  @include padding($space-one $space-normal);
+  @include padding($space-small $space-normal);
   @include margin($zero);
   background: $color-woot;
   border-radius: $space-one;
@@ -204,12 +204,14 @@
   height: 100%;
   margin-bottom: $space-small;
   overflow-y: auto;
+  position: relative;
 }
 
 .conversation-panel>li {
   @include flex;
   @include flex-shrink;
   @include margin($zero $zero $space-micro);
+  position: relative;
 
   &:first-child {
     margin-top: auto;
@@ -393,3 +395,34 @@
     }
   }
 }
+
+.conversation-footer {
+  display: flex;
+  flex-direction: column;
+  position: relative;
+}
+
+.typing-indicator-wrap {
+  align-items: center;
+  display: flex;
+  height: 0;
+  position: absolute;
+  top: -$space-large;
+  width: 100%;
+
+  .typing-indicator {
+    @include elegant-card;
+    @include round-corner;
+    background: $color-white;
+    color: $color-light-gray;
+    font-size: $font-size-mini;
+    font-weight: $font-weight-bold;
+    margin: $space-one auto;
+    padding: $space-small $space-normal $space-small $space-two;
+
+    .gif {
+      margin-left: $space-small;
+      width: $space-medium;
+    }
+  }
+}

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -27,11 +27,23 @@
         :data="message"
       />
     </ul>
+    <div class="conversation-footer">
+      <div v-if="isAnyoneTyping" class="typing-indicator-wrap">
+        <div class="typing-indicator">
+          {{ typingUserNames }}
+          <img
+            class="gif"
+            src="~dashboard/assets/images/typing.gif"
+            alt="Someone is typing"
+          />
+        </div>
+      </div>
       <ReplyBox
         :conversation-id="currentChat.id"
         @scrollToMessage="focusLastMessage"
       />
     </div>
+  </div>
 </template>
 
 <script>
@@ -42,6 +54,7 @@ import ConversationHeader from './ConversationHeader';
 import ReplyBox from './ReplyBox';
 import Message from './Message';
 import conversationMixin from '../../../mixins/conversations';
+import { getTypingUsersText } from '../../../helper/commons';
 
 export default {
   components: {
@@ -81,6 +94,27 @@ export default {
       loadingChatList: 'getChatListLoadingStatus',
     }),
 
+    typingUsersList() {
+      const userList = this.$store.getters[
+        'conversationTypingStatus/getUserList'
+      ](this.currentChat.id);
+      return userList;
+    },
+    isAnyoneTyping() {
+      const userList = this.typingUsersList;
+      return userList.length !== 0;
+    },
+    typingUserNames() {
+      const userList = this.typingUsersList;
+
+      if (this.isAnyoneTyping) {
+        const userListAsName = getTypingUsersText(userList);
+        return userListAsName;
+      }
+
+      return '';
+    },
+
     getMessages() {
       const [chat] = this.allConversations.filter(
         c => c.id === this.currentChat.id

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -20,8 +20,8 @@
         class="input"
         type="text"
         :placeholder="$t(messagePlaceHolder())"
-        @click="onClick()"
-        @blur="onBlur()"
+        @focus="onFocus"
+        @blur="onBlur"
       />
       <file-upload
         v-if="showFileUpload"
@@ -260,25 +260,16 @@ export default {
     onBlur() {
       this.toggleTyping('off');
     },
-    onClick() {
-      this.markSeen();
+    onFocus() {
       this.toggleTyping('on');
     },
-    markSeen() {
-      if (this.channelType === 'Channel::FacebookPage') {
-        this.$store.dispatch('markSeen', {
-          inboxId: this.currentChat.inbox_id,
-          contactId: this.currentChat.meta.sender.id,
-        });
-      }
-    },
 
     toggleTyping(status) {
-      if (this.channelType === 'Channel::FacebookPage') {
+      if (this.channelType === 'Channel::WebWidget' && !this.isPrivate) {
+        const conversationId = this.currentChat.id;
         this.$store.dispatch('toggleTyping', {
           status,
-          inboxId: this.currentChat.inbox_id,
-          contactId: this.currentChat.meta.sender.id,
+          conversationId,
         });
       }
     },

app/javascript/dashboard/helper/actionCable.js

@@ -4,6 +4,7 @@ import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnec
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
     super(app, pubsubToken);
+    this.CancelTyping = [];
     this.events = {
       'message.created': this.onMessageCreated,
       'message.updated': this.onMessageUpdated,
@@ -13,6 +14,8 @@ class ActionCableConnector extends BaseActionCableConnector {
       'user:logout': this.onLogout,
       'page:reload': this.onReload,
       'assignee.changed': this.onAssigneeChanged,
+      'conversation.typing_on': this.onTypingOn,
+      'conversation.typing_off': this.onTypingOff,
     };
   }
 
@@ -43,6 +46,44 @@ class ActionCableConnector extends BaseActionCableConnector {
   onStatusChange = data => {
     this.app.$store.dispatch('updateConversation', data);
   };
+
+  onTypingOn = ({ conversation, user }) => {
+    const conversationId = conversation.id;
+
+    this.clearTimer(conversationId);
+    this.app.$store.dispatch('conversationTypingStatus/create', {
+      conversationId,
+      user,
+    });
+    this.initTimer({ conversation, user });
+  };
+
+  onTypingOff = ({ conversation, user }) => {
+    const conversationId = conversation.id;
+
+    this.clearTimer(conversationId);
+    this.app.$store.dispatch('conversationTypingStatus/destroy', {
+      conversationId,
+      user,
+    });
+  };
+
+  clearTimer = conversationId => {
+    const timerEvent = this.CancelTyping[conversationId];
+
+    if (timerEvent) {
+      clearTimeout(timerEvent);
+      this.CancelTyping[conversationId] = null;
+    }
+  };
+
+  initTimer = ({ conversation, user }) => {
+    const conversationId = conversation.id;
+    // Turn off typing automatically after 30 seconds
+    this.CancelTyping[conversationId] = setTimeout(() => {
+      this.onTypingOff({ conversation, user });
+    }, 30000);
+  };
 }
 
 export default {

app/javascript/dashboard/helper/commons.js

@@ -9,3 +9,20 @@ export default () => {
     });
   }
 };
+
+export const getTypingUsersText = (users = []) => {
+  const count = users.length;
+  if (count === 1) {
+    const [user] = users;
+    return `${user.name} is typing`;
+  }
+
+  if (count === 2) {
+    const [first, second] = users;
+    return `${first.name} and ${second.name} are typing`;
+  }
+
+  const [user] = users;
+  const rest = users.length - 1;
+  return `${user.name} and ${rest} others are typing`;
+};

app/javascript/dashboard/helper/specs/commons.spec.js

@@ -0,0 +1,26 @@
+import { getTypingUsersText } from '../commons';
+
+describe('#getTypingUsersText', () => {
+  it('returns the correct text is there is only one typing user', () => {
+    expect(getTypingUsersText([{ name: 'Pranav' }])).toEqual(
+      'Pranav is typing'
+    );
+  });
+
+  it('returns the correct text is there are two typing users', () => {
+    expect(
+      getTypingUsersText([{ name: 'Pranav' }, { name: 'Nithin' }])
+    ).toEqual('Pranav and Nithin are typing');
+  });
+
+  it('returns the correct text is there are more than two users are typing', () => {
+    expect(
+      getTypingUsersText([
+        { name: 'Pranav' },
+        { name: 'Nithin' },
+        { name: 'Subin' },
+        { name: 'Sojan' },
+      ])
+    ).toEqual('Pranav and 3 others are typing');
+  });
+});

app/javascript/dashboard/store/index.js

@@ -10,6 +10,7 @@ import contactConversations from './modules/contactConversations';
 import contacts from './modules/contacts';
 import conversationLabels from './modules/conversationLabels';
 import conversationMetadata from './modules/conversationMetadata';
+import conversationTypingStatus from './modules/conversationTypingStatus';
 import conversationPage from './modules/conversationPage';
 import conversations from './modules/conversations';
 import inboxes from './modules/inboxes';
@@ -22,22 +23,23 @@ import accounts from './modules/accounts';
 Vue.use(Vuex);
 export default new Vuex.Store({
   modules: {
+    accounts,
     agents,
     auth,
     billing,
     cannedResponse,
     Channel,
-    contacts,
     contactConversations,
+    contacts,
     conversationLabels,
     conversationMetadata,
     conversationPage,
     conversations,
+    conversationTypingStatus,
     inboxes,
     inboxMembers,
     reports,
     userNotificationSettings,
     webhooks,
-    accounts,
   },
 });

app/javascript/dashboard/store/modules/conversationTypingStatus.js

@@ -0,0 +1,60 @@
+import Vue from 'vue';
+import * as types from '../mutation-types';
+
+const state = {
+  records: {},
+};
+
+export const getters = {
+  getUserList: $state => id => {
+    return $state.records[Number(id)] || [];
+  },
+};
+
+export const actions = {
+  create: ({ commit }, { conversationId, user }) => {
+    commit(types.default.ADD_USER_TYPING_TO_CONVERSATION, {
+      conversationId,
+      user,
+    });
+  },
+  destroy: ({ commit }, { conversationId, user }) => {
+    commit(types.default.REMOVE_USER_TYPING_FROM_CONVERSATION, {
+      conversationId,
+      user,
+    });
+  },
+};
+
+export const mutations = {
+  [types.default.ADD_USER_TYPING_TO_CONVERSATION]: (
+    $state,
+    { conversationId, user }
+  ) => {
+    const records = $state.records[conversationId] || [];
+    const hasUserRecordAlready = !!records.filter(
+      record => record.id === user.id && record.type === user.type
+    ).length;
+    if (!hasUserRecordAlready) {
+      Vue.set($state.records, conversationId, [...records, user]);
+    }
+  },
+  [types.default.REMOVE_USER_TYPING_FROM_CONVERSATION]: (
+    $state,
+    { conversationId, user }
+  ) => {
+    const records = $state.records[conversationId] || [];
+    const updatedRecords = records.filter(
+      record => record.id !== user.id || record.type !== user.type
+    );
+    Vue.set($state.records, conversationId, updatedRecords);
+  },
+};
+
+export default {
+  namespaced: true,
+  state,
+  getters,
+  actions,
+  mutations,
+};

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -160,10 +160,10 @@ const actions = {
     commit(types.default.UPDATE_CONVERSATION, conversation);
   },
 
-  toggleTyping: async ({ commit }, { status, inboxId, contactId }) => {
+  toggleTyping: async ({ commit }, { status, conversationId }) => {
     try {
-      await FBChannel.toggleTyping({ status, inboxId, contactId });
-      commit(types.default.FB_TYPING, { status });
+      commit(types.default.SET_AGENT_TYPING, { status });
+      await ConversationApi.toggleTyping({ status, conversationId });
     } catch (error) {
       // Handle error
     }

app/javascript/dashboard/store/modules/conversations/index.js

@@ -6,6 +6,14 @@ import getters, { getSelectedChatConversation } from './getters';
 import actions from './actions';
 import wootConstants from '../../../constants';
 
+const initialSelectedChat = {
+  id: null,
+  meta: {},
+  status: null,
+  seen: false,
+  agentTyping: 'off',
+  dataFetched: false,
+};
 const state = {
   allConversations: [],
   convTabStats: {
@@ -13,14 +21,7 @@ const state = {
     unAssignedCount: 0,
     allCount: 0,
   },
-  selectedChat: {
-    id: null,
-    meta: {},
-    status: null,
-    seen: false,
-    agentTyping: 'off',
-    dataFetched: false,
-  },
+  selectedChat: { ...initialSelectedChat },
   listLoadingStatus: true,
   chatStatusFilter: wootConstants.STATUS_TYPE.OPEN,
   currentInbox: null,
@@ -42,14 +43,7 @@ const mutations = {
   },
   [types.default.EMPTY_ALL_CONVERSATION](_state) {
     _state.allConversations = [];
-    _state.selectedChat = {
-      id: null,
-      meta: {},
-      status: null,
-      seen: false,
-      agentTyping: 'off',
-      dataFetched: false,
-    };
+    _state.selectedChat = { ...initialSelectedChat };
   },
   [types.default.SET_ALL_MESSAGES_LOADED](_state) {
     const [chat] = getSelectedChatConversation(_state);
@@ -175,7 +169,7 @@ const mutations = {
     _state.selectedChat.seen = true;
   },
 
-  [types.default.FB_TYPING](_state, { status }) {
+  [types.default.SET_AGENT_TYPING](_state, { status }) {
     _state.selectedChat.agentTyping = status;
   },
 

app/javascript/dashboard/store/modules/specs/conversationTypingStatus/actions.spec.js

@@ -0,0 +1,36 @@
+import { actions } from '../../conversationTypingStatus';
+import * as types from '../../../mutation-types';
+
+const commit = jest.fn();
+
+describe('#actions', () => {
+  describe('#create', () => {
+    it('sends correct actions', () => {
+      actions.create(
+        { commit },
+        { conversationId: 1, user: { id: 1, name: 'user-1' } }
+      );
+      expect(commit.mock.calls).toEqual([
+        [
+          types.default.ADD_USER_TYPING_TO_CONVERSATION,
+          { conversationId: 1, user: { id: 1, name: 'user-1' } },
+        ],
+      ]);
+    });
+  });
+
+  describe('#destroy', () => {
+    it('sends correct actions', () => {
+      actions.destroy(
+        { commit },
+        { conversationId: 1, user: { id: 1, name: 'user-1' } }
+      );
+      expect(commit.mock.calls).toEqual([
+        [
+          types.default.REMOVE_USER_TYPING_FROM_CONVERSATION,
+          { conversationId: 1, user: { id: 1, name: 'user-1' } },
+        ],
+      ]);
+    });
+  });
+});

app/javascript/dashboard/store/modules/specs/conversationTypingStatus/getters.spec.js

@@ -0,0 +1,19 @@
+import { getters } from '../../conversationTypingStatus';
+
+describe('#getters', () => {
+  it('getUserList', () => {
+    const state = {
+      records: {
+        1: [
+          { id: 1, name: 'user-1' },
+          { id: 2, name: 'user-2' },
+        ],
+      },
+    };
+    expect(getters.getUserList(state)(1)).toEqual([
+      { id: 1, name: 'user-1' },
+      { id: 2, name: 'user-2' },
+    ]);
+    expect(getters.getUserList(state)(2)).toEqual([]);
+  });
+});

app/javascript/dashboard/store/modules/specs/conversationTypingStatus/mutations.spec.js

@@ -0,0 +1,67 @@
+import * as types from '../../../mutation-types';
+import { mutations } from '../../conversationTypingStatus';
+
+describe('#mutations', () => {
+  describe('#ADD_USER_TYPING_TO_CONVERSATION', () => {
+    it('add user to state', () => {
+      const state = { records: {} };
+      mutations[types.default.ADD_USER_TYPING_TO_CONVERSATION](state, {
+        conversationId: 1,
+        user: { id: 1, type: 'contact', name: 'user-1' },
+      });
+      expect(state.records).toEqual({
+        1: [{ id: 1, type: 'contact', name: 'user-1' }],
+      });
+    });
+
+    it('doesnot add user if user already exist', () => {
+      const state = {
+        records: {
+          1: [{ id: 1, type: 'contact', name: 'user-1' }],
+        },
+      };
+      mutations[types.default.ADD_USER_TYPING_TO_CONVERSATION](state, {
+        conversationId: 1,
+        user: { id: 1, type: 'contact', name: 'user-1' },
+      });
+      expect(state.records).toEqual({
+        1: [{ id: 1, type: 'contact', name: 'user-1' }],
+      });
+    });
+
+    it('add user to state if no matching user profiles are seen', () => {
+      const state = {
+        records: {
+          1: [{ id: 1, type: 'user', name: 'user-1' }],
+        },
+      };
+      mutations[types.default.ADD_USER_TYPING_TO_CONVERSATION](state, {
+        conversationId: 1,
+        user: { id: 1, type: 'contact', name: 'user-1' },
+      });
+      expect(state.records).toEqual({
+        1: [
+          { id: 1, type: 'user', name: 'user-1' },
+          { id: 1, type: 'contact', name: 'user-1' },
+        ],
+      });
+    });
+  });
+
+  describe('#REMOVE_USER_TYPING_FROM_CONVERSATION', () => {
+    it('remove add user if user exist', () => {
+      const state = {
+        records: {
+          1: [{ id: 1, type: 'contact', name: 'user-1' }],
+        },
+      };
+      mutations[types.default.REMOVE_USER_TYPING_FROM_CONVERSATION](state, {
+        conversationId: 1,
+        user: { id: 1, type: 'contact', name: 'user-1' },
+      });
+      expect(state.records).toEqual({
+        1: [],
+      });
+    });
+  });
+});

app/javascript/dashboard/store/mutation-types.js

@@ -28,7 +28,7 @@ export default {
   ADD_MESSAGE: 'ADD_MESSAGE',
   MARK_SEEN: 'MARK_SEEN',
   MARK_MESSAGE_READ: 'MARK_MESSAGE_READ',
-  FB_TYPING: 'FB_TYPING',
+  SET_AGENT_TYPING: 'SET_AGENT_TYPING',
   SET_PREVIOUS_CONVERSATIONS: 'SET_PREVIOUS_CONVERSATIONS',
   SET_ACTIVE_INBOX: 'SET_ACTIVE_INBOX',
 
@@ -104,4 +104,8 @@ export default {
   // Notification Settings
   SET_USER_NOTIFICATION_UI_FLAG: 'SET_USER_NOTIFICATION_UI_FLAG',
   SET_USER_NOTIFICATION: 'SET_USER_NOTIFICATION',
+
+  // User Typing
+  ADD_USER_TYPING_TO_CONVERSATION: 'ADD_USER_TYPING_TO_CONVERSATION',
+  REMOVE_USER_TYPING_FROM_CONVERSATION: 'REMOVE_USER_TYPING_FROM_CONVERSATION',
 };

app/javascript/widget/api/conversation.js

@@ -19,4 +19,11 @@ const getConversationAPI = async ({ before }) => {
   return result;
 };
 
-export { sendMessageAPI, getConversationAPI, sendAttachmentAPI };
+const toggleTyping = async ({ typingStatus }) => {
+  return API.post(
+    `/api/v1/widget/conversations/toggle_typing${window.location.search}`,
+    { typing_status: typingStatus }
+  );
+};
+
+export { sendMessageAPI, getConversationAPI, sendAttachmentAPI, toggleTyping };

app/javascript/widget/components/AgentTypingBubble.vue

@@ -0,0 +1,37 @@
+<template>
+  <div class="agent-message-wrap">
+    <div class="agent-message">
+      <div class="avatar-wrap"></div>
+      <div class="message-wrap">
+        <div class="typing-bubble chat-bubble agent">
+          <img
+            src="~widget/assets/images/typing.gif"
+            alt="Agent is typing a message"
+          />
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  name: 'AgentTypingBubble',
+};
+</script>
+
+<!-- Add "scoped" attribute to limit CSS to this component only -->
+<style lang="scss" scoped>
+@import '~widget/assets/scss/variables.scss';
+
+.typing-bubble {
+  max-width: $space-medium;
+  padding: $space-smaller $space-small;
+  border-bottom-left-radius: $space-two;
+  border-top-left-radius: $space-small;
+
+  img {
+    width: 100%;
+  }
+}
+</style>

app/javascript/widget/components/ChatInputArea.vue

@@ -5,6 +5,8 @@
       :placeholder="placeholder"
       :value="value"
       @input="$emit('input', $event.target.value)"
+      @focus="onFocus"
+      @blur="onBlur"
     />
   </resizable-textarea>
 </template>
@@ -17,8 +19,25 @@ export default {
     ResizableTextarea,
   },
   props: {
-    placeholder: String,
-    value: String,
+    placeholder: {
+      type: String,
+      default: '',
+    },
+    value: {
+      type: String,
+      default: '',
+    },
+  },
+  methods: {
+    onBlur() {
+      this.toggleTyping('off');
+    },
+    onFocus() {
+      this.toggleTyping('on');
+    },
+    toggleTyping(typingStatus) {
+      this.$store.dispatch('conversation/toggleUserTyping', { typingStatus });
+    },
   },
 };
 </script>

app/javascript/widget/components/ConversationWrap.vue

@@ -1,23 +1,29 @@
 <template>
   <div class="conversation--container">
-    <div class="conversation-wrap">
+    <div class="conversation-wrap" :class="{ 'is-typing': isAgentTyping }">
       <div v-if="isFetchingList" class="message--loader">
         <spinner></spinner>
       </div>
-      <div v-for="groupedMessage in groupedMessages" :key="groupedMessage.date">
+      <div
+        v-for="groupedMessage in groupedMessages"
+        :key="groupedMessage.date"
+        class="messages-wrap"
+      >
         <date-separator :date="groupedMessage.date"></date-separator>
-        <ChatMessage
+        <chat-message
           v-for="message in groupedMessage.messages"
           :key="message.id"
           :message="message"
         />
       </div>
+      <agent-typing-bubble v-if="isAgentTyping" />
     </div>
   </div>
 </template>
 
 <script>
 import ChatMessage from 'widget/components/ChatMessage.vue';
+import AgentTypingBubble from 'widget/components/AgentTypingBubble.vue';
 import DateSeparator from 'shared/components/DateSeparator.vue';
 import Spinner from 'shared/components/Spinner.vue';
 import { mapActions, mapGetters } from 'vuex';
@@ -26,6 +32,7 @@ export default {
   name: 'ConversationWrap',
   components: {
     ChatMessage,
+    AgentTypingBubble,
     DateSeparator,
     Spinner,
   },
@@ -44,6 +51,7 @@ export default {
       allMessagesLoaded: 'conversation/getAllMessagesLoaded',
       isFetchingList: 'conversation/getIsFetchingList',
       conversationSize: 'conversation/getConversationSize',
+      isAgentTyping: 'conversation/getIsAgentTyping',
     }),
   },
   watch: {
@@ -109,3 +117,15 @@ export default {
   text-align: center;
 }
 </style>
+<style lang="scss">
+.conversation-wrap.is-typing .messages-wrap div:last-child {
+  .agent-message {
+    .agent-name {
+      display: none;
+    }
+    .user-thumbnail-box {
+      margin-top: 0;
+    }
+  }
+}
+</style>

app/javascript/widget/helpers/actionCable.js

@@ -6,6 +6,8 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.events = {
       'message.created': this.onMessageCreated,
       'message.updated': this.onMessageUpdated,
+      'conversation.typing_on': this.onTypingOn,
+      'conversation.typing_off': this.onTypingOff,
     };
   }
 
@@ -16,6 +18,35 @@ class ActionCableConnector extends BaseActionCableConnector {
   onMessageUpdated = data => {
     this.app.$store.dispatch('conversation/updateMessage', data);
   };
+
+  onTypingOn = () => {
+    this.clearTimer();
+    this.app.$store.dispatch('conversation/toggleAgentTyping', {
+      status: 'on',
+    });
+    this.initTimer();
+  };
+
+  onTypingOff = () => {
+    this.clearTimer();
+    this.app.$store.dispatch('conversation/toggleAgentTyping', {
+      status: 'off',
+    });
+  };
+
+  clearTimer = () => {
+    if (this.CancelTyping) {
+      clearTimeout(this.CancelTyping);
+      this.CancelTyping = null;
+    }
+  };
+
+  initTimer = () => {
+    // Turn off typing automatically after 30 seconds
+    this.CancelTyping = setTimeout(() => {
+      this.onTypingOff();
+    }, 30000);
+  };
 }
 
 export const refreshActionCableConnector = pubsubToken => {

app/javascript/widget/store/modules/conversation.js

@@ -4,6 +4,7 @@ import {
   sendMessageAPI,
   getConversationAPI,
   sendAttachmentAPI,
+  toggleTyping,
 } from 'widget/api/conversation';
 import { MESSAGE_TYPE } from 'widget/helpers/constants';
 import { playNotificationAudio } from 'shared/helpers/AudioNotificationHelper';
@@ -36,11 +37,13 @@ const state = {
   uiFlags: {
     allMessagesLoaded: false,
     isFetchingList: false,
+    isAgentTyping: false,
   },
 };
 
 export const getters = {
   getAllMessagesLoaded: _state => _state.uiFlags.allMessagesLoaded,
+  getIsAgentTyping: _state => _state.uiFlags.isAgentTyping,
   getConversation: _state => _state.conversations,
   getConversationSize: _state => Object.keys(_state.conversations).length,
   getEarliestMessage: _state => {
@@ -132,6 +135,18 @@ export const actions = {
   updateMessage({ commit }, data) {
     commit('pushMessageToConversation', data);
   },
+
+  toggleAgentTyping({ commit }, data) {
+    commit('toggleAgentTypingStatus', data);
+  },
+
+  toggleUserTyping: async (_, data) => {
+    try {
+      await toggleTyping(data);
+    } catch (error) {
+      // console error
+    }
+  },
 };
 
 export const mutations = {
@@ -192,6 +207,11 @@ export const mutations = {
       },
     };
   },
+
+  toggleAgentTypingStatus($state, { status }) {
+    const isTyping = status === 'on';
+    $state.uiFlags.isAgentTyping = isTyping;
+  },
 };
 
 export default {

app/javascript/widget/store/modules/specs/conversation/actions.spec.js

@@ -33,6 +33,15 @@ describe('#actions', () => {
     });
   });
 
+  describe('#toggleAgentTyping', () => {
+    it('sends correct mutations', () => {
+      actions.toggleAgentTyping({ commit }, { status: true });
+      expect(commit).toBeCalledWith('toggleAgentTypingStatus', {
+        status: true,
+      });
+    });
+  });
+
   describe('#sendMessage', () => {
     it('sends correct mutations', () => {
       const mockDate = new Date(1466424490000);

app/javascript/widget/store/modules/specs/conversation/getters.spec.js

@@ -48,10 +48,12 @@ describe('#getters', () => {
       uiFlags: {
         allMessagesLoaded: false,
         isFetchingList: false,
+        isAgentTyping: false,
       },
     };
     expect(getters.getAllMessagesLoaded(state)).toEqual(false);
     expect(getters.getIsFetchingList(state)).toEqual(false);
+    expect(getters.getIsAgentTyping(state)).toEqual(false);
   });
 
   it('uiFlags', () => {

app/javascript/widget/store/modules/specs/conversation/mutations.spec.js

@@ -93,6 +93,20 @@ describe('#mutations', () => {
     });
   });
 
+  describe('#toggleAgentTypingStatus', () => {
+    it('sets isAgentTyping flag to true', () => {
+      const state = { uiFlags: { isAgentTyping: false } };
+      mutations.toggleAgentTypingStatus(state, { status: 'on' });
+      expect(state.uiFlags.isAgentTyping).toEqual(true);
+    });
+
+    it('sets isAgentTyping flag to false', () => {
+      const state = { uiFlags: { isAgentTyping: false } };
+      mutations.toggleAgentTypingStatus(state, { status: 'off' });
+      expect(state.uiFlags.isAgentTyping).toEqual(false);
+    });
+  });
+
   describe('#updateAttachmentMessageStatus', () => {
     it('Updates status of loading messages if payload is not empty', () => {
       const state = {

app/javascript/widget/views/About.vue

@@ -1,5 +0,0 @@
-<template>
-  <div class="about">
-    <h1>Chatwoot</h1>
-  </div>
-</template>

app/listeners/action_cable_listener.rb

@@ -52,22 +52,28 @@ class ActionCableListener < BaseListener
     conversation = event.data[:conversation]
     account = conversation.account
     user = event.data[:user]
-    tokens = user_tokens(account, conversation.inbox.members) +
-             [conversation.contact.pubsub_token]
+    tokens = typing_event_listener_tokens(account, conversation, user)
 
-    broadcast(tokens, CONVERSATION_TYPING_ON,
-              conversation: conversation.push_event_data, user: user.push_event_data)
+    broadcast(
+      tokens,
+      CONVERSATION_TYPING_ON,
+      conversation: conversation.push_event_data,
+      user: user.push_event_data
+    )
   end
 
   def conversation_typing_off(event)
     conversation = event.data[:conversation]
     account = conversation.account
     user = event.data[:user]
-    tokens = user_tokens(account, conversation.inbox.members) +
-             [conversation.contact.pubsub_token]
+    tokens = typing_event_listener_tokens(account, conversation, user)
 
-    broadcast(tokens, CONVERSATION_TYPING_OFF,
-              conversation: conversation.push_event_data, user: user.push_event_data)
+    broadcast(
+      tokens,
+      CONVERSATION_TYPING_OFF,
+      conversation: conversation.push_event_data,
+      user: user.push_event_data
+    )
   end
 
   def assignee_changed(event)
@@ -90,6 +96,10 @@ class ActionCableListener < BaseListener
 
   private
 
+  def typing_event_listener_tokens(account, conversation, user)
+    (user_tokens(account, conversation.inbox.members) + [conversation.contact.pubsub_token]) - [user&.pubsub_token]
+  end
+
   def user_tokens(account, agents)
     agent_tokens = agents.pluck(:pubsub_token)
     admin_tokens = account.administrators.pluck(:pubsub_token)

config/routes.rb

@@ -102,6 +102,11 @@ Rails.application.routes.draw do
       namespace :widget do
         resources :events, only: [:create]
         resources :messages, only: [:index, :create, :update]
+        resources :conversations do
+          collection do
+            post :toggle_typing
+          end
+        end
         resource :contact, only: [:update]
         resources :inbox_members, only: [:index]
         resources :labels, only: [:create, :destroy]

spec/controllers/api/v1/widget/conversations_controller_spec.rb

@@ -0,0 +1,27 @@
+require 'rails_helper'
+
+RSpec.describe '/api/v1/widget/conversations/toggle_typing', type: :request do
+  let(:account) { create(:account) }
+  let(:web_widget) { create(:channel_widget, account: account) }
+  let(:contact) { create(:contact, account: account, email: nil) }
+  let(:contact_inbox) { create(:contact_inbox, contact: contact, inbox: web_widget.inbox) }
+  let!(:conversation) { create(:conversation, contact: contact, account: account, inbox: web_widget.inbox, contact_inbox: contact_inbox) }
+  let(:payload) { { source_id: contact_inbox.source_id, inbox_id: web_widget.inbox.id } }
+  let(:token) { ::Widget::TokenService.new(payload: payload).generate_token }
+
+  describe 'POST /api/v1/widget/conversations/toggle_typing' do
+    context 'with a conversation' do
+      it 'dispatches the correct typing status' do
+        allow(Rails.configuration.dispatcher).to receive(:dispatch)
+        post '/api/v1/widget/conversations/toggle_typing',
+             headers: { 'X-Auth-Token' => token },
+             params: { typing_status: 'on', website_token: web_widget.website_token },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(Rails.configuration.dispatcher).to have_received(:dispatch)
+          .with(Conversation::CONVERSATION_TYPING_ON, kind_of(Time), { conversation: conversation, user: contact })
+      end
+    end
+  end
+end

spec/listeners/action_cable_listener_spec.rb

@@ -38,7 +38,7 @@ describe ActionCableListener do
       # HACK: to reload conversation inbox members
       expect(conversation.inbox.reload.inbox_members.count).to eq(1)
       expect(ActionCableBroadcastJob).to receive(:perform_later).with(
-        [agent.pubsub_token, admin.pubsub_token, conversation.contact.pubsub_token],
+        [admin.pubsub_token, conversation.contact.pubsub_token],
         'conversation.typing_on', conversation: conversation.push_event_data,
                                   user: agent.push_event_data
       )
@@ -54,7 +54,7 @@ describe ActionCableListener do
       # HACK: to reload conversation inbox members
       expect(conversation.inbox.reload.inbox_members.count).to eq(1)
       expect(ActionCableBroadcastJob).to receive(:perform_later).with(
-        [agent.pubsub_token, admin.pubsub_token, conversation.contact.pubsub_token],
+        [admin.pubsub_token, conversation.contact.pubsub_token],
         'conversation.typing_off', conversation: conversation.push_event_data,
                                    user: agent.push_event_data
       )