feat: Ability to toggle conversation continuity via email (#3817)

Fixes: #3368
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -310,6 +310,10 @@
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
       },
+      "ENABLE_CONTINUITY_VIA_EMAIL": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
+      },
       "ENABLE_HMAC": {
         "LABEL": "Enable"
       }
@@ -356,6 +360,8 @@
       "AUTO_ASSIGNMENT": "Enable auto assignment",
       "ENABLE_CSAT": "Enable CSAT",
       "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
+      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
+      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",

app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue

@@ -215,7 +215,7 @@
           </p>
         </label>
 
-        <label class="medium-9 columns">
+        <label v-if="isAWebWidgetInbox" class="medium-9 columns">
           {{ $t('INBOX_MGMT.SETTINGS_POPUP.ALLOW_MESSAGES_AFTER_RESOLVED') }}
           <select v-model="allowMessagesAfterResolved">
             <option :value="true">
@@ -234,6 +234,25 @@
           </p>
         </label>
 
+        <label v-if="isAWebWidgetInbox" class="medium-9 columns">
+          {{ $t('INBOX_MGMT.SETTINGS_POPUP.ENABLE_CONTINUITY_VIA_EMAIL') }}
+          <select v-model="continuityViaEmail">
+            <option :value="true">
+              {{ $t('INBOX_MGMT.EDIT.ENABLE_CONTINUITY_VIA_EMAIL.ENABLED') }}
+            </option>
+            <option :value="false">
+              {{ $t('INBOX_MGMT.EDIT.ENABLE_CONTINUITY_VIA_EMAIL.DISABLED') }}
+            </option>
+          </select>
+          <p class="help-text">
+            {{
+              $t(
+                'INBOX_MGMT.SETTINGS_POPUP.ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT'
+              )
+            }}
+          </p>
+        </label>
+
         <label v-if="isAWebWidgetInbox">
           {{ $t('INBOX_MGMT.FEATURES.LABEL') }}
         </label>
@@ -440,6 +459,7 @@ export default {
       isAgentListUpdating: false,
       csatSurveyEnabled: false,
       allowMessagesAfterResolved: true,
+      continuityViaEmail: true,
       selectedInboxName: '',
       channelWebsiteUrl: '',
       webhookUrl: '',
@@ -604,6 +624,7 @@ export default {
         this.emailCollectEnabled = this.inbox.enable_email_collect;
         this.csatSurveyEnabled = this.inbox.csat_survey_enabled;
         this.allowMessagesAfterResolved = this.inbox.allow_messages_after_resolved;
+        this.continuityViaEmail = this.inbox.continuity_via_email;
         this.channelWebsiteUrl = this.inbox.website_url;
         this.channelWelcomeTitle = this.inbox.welcome_title;
         this.channelWelcomeTagline = this.inbox.welcome_tagline;
@@ -659,6 +680,7 @@ export default {
             reply_time: this.replyTime || 'in_a_few_minutes',
             hmac_mandatory: this.hmacMandatory,
             tweets_enabled: this.tweetsEnabled,
+            continuity_via_email: this.continuityViaEmail,
           },
         };
         if (this.avatarFile) {

app/models/channel/web_widget.rb

@@ -3,6 +3,7 @@
 # Table name: channel_web_widgets
 #
 #  id                    :integer          not null, primary key
+#  continuity_via_email  :boolean          default(TRUE), not null
 #  feature_flags         :integer          default(3), not null
 #  hmac_mandatory        :boolean          default(FALSE)
 #  hmac_token            :string
@@ -29,7 +30,8 @@ class Channel::WebWidget < ApplicationRecord
   include FlagShihTzu
 
   self.table_name = 'channel_web_widgets'
-  EDITABLE_ATTRS = [:website_url, :widget_color, :welcome_title, :welcome_tagline, :reply_time, :pre_chat_form_enabled, :hmac_mandatory,
+  EDITABLE_ATTRS = [:website_url, :widget_color, :welcome_title, :welcome_tagline, :reply_time, :pre_chat_form_enabled,
+                    :continuity_via_email, :hmac_mandatory,
                     { pre_chat_form_options: [:pre_chat_message, :require_email] },
                     { selected_feature_flags: [] }].freeze
 

app/models/message.rb

@@ -185,6 +185,14 @@ class Message < ApplicationRecord
     ::MessageTemplates::HookExecutionService.new(message: self).perform
   end
 
+  def email_notifiable_webwidget?
+    inbox.web_widget? && inbox.channel.continuity_via_email
+  end
+
+  def email_notifiable_channel?
+    email_notifiable_webwidget? || %w[Email].include?(inbox.inbox_type)
+  end
+
   def email_notifiable_message?
     return false unless outgoing? || input_csat?
     return false if private?
@@ -194,7 +202,8 @@ class Message < ApplicationRecord
 
   def can_notify_via_mail?
     return unless email_notifiable_message?
-    return false if conversation.contact.email.blank? || !(%w[Website Email].include? inbox.inbox_type)
+    return unless email_notifiable_channel?
+    return if conversation.contact.email.blank?
 
     true
   end

app/views/api/v1/models/_inbox.json.jbuilder

@@ -34,36 +34,43 @@ if resource.web_widget?
   json.hmac_token resource.channel.try(:hmac_token)
   json.pre_chat_form_enabled resource.channel.try(:pre_chat_form_enabled)
   json.pre_chat_form_options resource.channel.try(:pre_chat_form_options)
+  json.continuity_via_email resource.channel.try(:continuity_via_email)
 end
 
 ## Facebook Attributes
-json.page_id resource.channel.try(:page_id)
+if resource.facebook?
-json.reauthorization_required resource.channel.try(:reauthorization_required?) if resource.facebook?
+  json.page_id resource.channel.try(:page_id)
+  json.reauthorization_required resource.channel.try(:reauthorization_required?)
+end
 
 ## Twilio Attributes
 json.phone_number resource.channel.try(:phone_number)
 json.medium resource.channel.try(:medium) if resource.twilio?
 
-## Email Channel Attributes
+if resource.email?
-json.forward_to_email resource.channel.try(:forward_to_email)
+  ## Email Channel Attributes
-json.email resource.channel.try(:email) if resource.email?
+  json.forward_to_email resource.channel.try(:forward_to_email)
+  json.email resource.channel.try(:email)
 
-## IMAP
+  ## IMAP
-json.imap_email resource.channel.try(:imap_email) if resource.email?
+  json.imap_email resource.channel.try(:imap_email)
-json.imap_password resource.channel.try(:imap_password) if resource.email?
+  json.imap_password resource.channel.try(:imap_password)
-json.imap_address resource.channel.try(:imap_address) if resource.email?
+  json.imap_address resource.channel.try(:imap_address)
-json.imap_port resource.channel.try(:imap_port) if resource.email?
+  json.imap_port resource.channel.try(:imap_port)
-json.imap_enabled resource.channel.try(:imap_enabled) if resource.email?
+  json.imap_enabled resource.channel.try(:imap_enabled)
-json.imap_enable_ssl resource.channel.try(:imap_enable_ssl) if resource.email?
+  json.imap_enable_ssl resource.channel.try(:imap_enable_ssl)
 
-## SMTP
+  ## SMTP
-json.smtp_email resource.channel.try(:smtp_email) if resource.email?
+  json.smtp_email resource.channel.try(:smtp_email)
-json.smtp_password resource.channel.try(:smtp_password) if resource.email?
+  json.smtp_password resource.channel.try(:smtp_password)
-json.smtp_address resource.channel.try(:smtp_address) if resource.email?
+  json.smtp_address resource.channel.try(:smtp_address)
-json.smtp_port resource.channel.try(:smtp_port) if resource.email?
+  json.smtp_port resource.channel.try(:smtp_port)
-json.smtp_enabled resource.channel.try(:smtp_enabled) if resource.email?
+  json.smtp_enabled resource.channel.try(:smtp_enabled)
-json.smtp_domain resource.channel.try(:smtp_domain) if resource.email?
+  json.smtp_domain resource.channel.try(:smtp_domain)
+end
 
 ## API Channel Attributes
-json.webhook_url resource.channel.try(:webhook_url) if resource.api?
+if resource.api?
-json.inbox_identifier resource.channel.try(:identifier) if resource.api?
+  json.webhook_url resource.channel.try(:webhook_url)
+  json.inbox_identifier resource.channel.try(:identifier)
+end

config/routes.rb

@@ -305,11 +305,11 @@ Rails.application.routes.draw do
       resources :users, only: [:index, :new, :create, :show, :edit, :update]
       resources :access_tokens, only: [:index, :show]
       resources :installation_configs, only: [:index, :new, :create, :show, :edit, :update]
+      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update]
+      resources :platform_apps, only: [:index, :new, :create, :show, :edit, :update]
 
       # resources that doesn't appear in primary navigation in super admin
       resources :account_users, only: [:new, :create, :destroy]
-      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update]
-      resources :platform_apps, only: [:index, :new, :create, :show, :edit, :update]
     end
     authenticated :super_admin do
       mount Sidekiq::Web => '/monitoring/sidekiq'

db/migrate/20220119051739_enable_conversation_continuity.rb

@@ -0,0 +1,5 @@
+class EnableConversationContinuity < ActiveRecord::Migration[6.1]
+  def change
+    add_column :channel_web_widgets, :continuity_via_email, :boolean, null: false, default: true
+  end
+end

db/schema.rb

@@ -274,6 +274,7 @@ ActiveRecord::Schema.define(version: 2022_01_21_055444) do
     t.boolean "pre_chat_form_enabled", default: false
     t.jsonb "pre_chat_form_options", default: {}
     t.boolean "hmac_mandatory", default: false
+    t.boolean "continuity_via_email", default: true, null: false
     t.index ["hmac_token"], name: "index_channel_web_widgets_on_hmac_token", unique: true
     t.index ["website_token"], name: "index_channel_web_widgets_on_website_token", unique: true
   end

spec/models/message_spec.rb

@@ -56,13 +56,23 @@ RSpec.describe Message, type: :model do
       expect(hook_execution_service).to have_received(:perform)
     end
 
-    it 'calls notify email method on after save for outgoing messages' do
+    context 'with conversation continuity' do
+      it 'calls notify email method on after save for outgoing messages in website channel' do
         allow(ConversationReplyEmailWorker).to receive(:perform_in).and_return(true)
         message.message_type = 'outgoing'
         message.save!
         expect(ConversationReplyEmailWorker).to have_received(:perform_in)
       end
 
+      it 'does not call notify email for website channel if continuity is disabled' do
+        message.inbox = create(:inbox, account: message.account,
+                                       channel: build(:channel_widget, account: message.account, continuity_via_email: false))
+        allow(ConversationReplyEmailWorker).to receive(:perform_in).and_return(true)
+        message.message_type = 'outgoing'
+        message.save!
+        expect(ConversationReplyEmailWorker).not_to have_received(:perform_in)
+      end
+
       it 'wont call notify email method for private notes' do
         message.private = true
         allow(ConversationReplyEmailWorker).to receive(:perform_in).and_return(true)
@@ -85,6 +95,7 @@ RSpec.describe Message, type: :model do
         expect(ConversationReplyEmailWorker).not_to have_received(:perform_in)
       end
     end
+  end
 
   context 'when content_type is blank' do
     let(:message) { build(:message, content_type: nil, account: create(:account)) }