feat: Display "Snoozed Until" time on conversation header (#3028)

app/javascript/dashboard/assets/scss/_woot.scss

@@ -14,6 +14,7 @@
 @import 'helper-classes';
 @import 'formulate';
 @import 'date-picker';
+@import 'utility-helpers';
 
 @import 'foundation-sites/scss/foundation';
 @import '~bourbon/core/bourbon';

app/javascript/dashboard/assets/scss/widgets/_conv-header.scss

@@ -42,14 +42,6 @@ $resolve-button-width: 13.2rem;
     margin-right: var(--space-normal);
     min-width: 0;
 
-    .user--name {
-      @include margin(0);
-      display: inline-block;
-      font-size: $font-size-medium;
-      line-height: 1.3;
-      text-transform: capitalize;
-      width: 100%;
-    }
 
     .user--profile__meta {
       align-items: flex-start;
@@ -59,12 +51,6 @@ $resolve-button-width: 13.2rem;
       margin-left: $space-slab;
       min-width: 0;
     }
-
-    .user--profile__button {
-      font-size: $font-size-mini;
-      margin-top: $space-micro;
-      padding: 0;
-    }
   }
 }
 

app/javascript/dashboard/components/widgets/InboxName.vue

@@ -0,0 +1,35 @@
+<template>
+  <span class="inbox--name">
+    <i :class="computedInboxClass" />
+    {{ inbox.name }}
+  </span>
+</template>
+<script>
+import { getInboxClassByType } from 'dashboard/helper/inbox';
+
+export default {
+  props: {
+    inbox: {
+      type: Object,
+      default: () => {},
+    },
+  },
+  computed: {
+    computedInboxClass() {
+      const { phone_number: phoneNumber, channel_type: type } = this.inbox;
+      const classByType = getInboxClassByType(type, phoneNumber);
+      return classByType;
+    },
+  },
+};
+</script>
+<style scoped>
+.inbox--name {
+  padding: var(--space-micro) 0;
+  line-height: var(--space-slab);
+  font-weight: var(--font-weight-medium);
+  background: none;
+  color: var(--s-500);
+  font-size: var(--font-size-mini);
+}
+</style>

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -19,11 +19,7 @@
     />
     <div class="conversation--details columns">
       <div class="conversation--metadata">
-        <span v-if="showInboxName" class="label">
+        <inbox-name v-if="showInboxName" :inbox="inbox" />
-          <i :class="computedInboxClass" />
-          {{ inboxName }}
-        </span>
-
         <span
           v-if="showAssignee && assignee"
           class="label assignee-label text-truncate"
@@ -72,16 +68,17 @@
 import { mapGetters } from 'vuex';
 import { MESSAGE_TYPE } from 'widget/helpers/constants';
 import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
-import { getInboxClassByType } from 'dashboard/helper/inbox';
 import Thumbnail from '../Thumbnail';
 import conversationMixin from '../../../mixins/conversations';
 import timeMixin from '../../../mixins/time';
 import router from '../../../routes';
 import { frontendURL, conversationUrl } from '../../../helper/URLHelper';
+import InboxName from '../InboxName';
 import inboxMixin from 'shared/mixins/inboxMixin';
 
 export default {
   components: {
+    InboxName,
     Thumbnail,
   },
 
@@ -192,12 +189,6 @@ export default {
       return stateInbox;
     },
 
-    computedInboxClass() {
-      const { phone_number: phoneNumber, channel_type: type } = this.inbox;
-      const classByType = getInboxClassByType(type, phoneNumber);
-      return classByType;
-    },
-
     showInboxName() {
       return (
         !this.hideInboxName &&
@@ -244,15 +235,6 @@ export default {
   }
 }
 
-.conversation--details .label {
-  padding: var(--space-micro) 0 var(--space-micro) 0;
-  line-height: var(--space-slab);
-  font-weight: var(--font-weight-medium);
-  background: none;
-  color: var(--s-500);
-  font-size: var(--font-size-mini);
-}
-
 .conversation--details {
   .conversation--user {
     padding-top: var(--space-micro);
@@ -276,6 +258,15 @@ export default {
   justify-content: space-between;
   padding-right: var(--space-normal);
 
+  .label {
+    padding: var(--space-micro) 0 var(--space-micro) 0;
+    line-height: var(--space-slab);
+    font-weight: var(--font-weight-medium);
+    background: none;
+    color: var(--s-500);
+    font-size: var(--font-size-mini);
+  }
+
   .assignee-label {
     max-width: 50%;
   }

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -12,22 +12,25 @@
         <h3 class="user--name text-truncate">
           {{ currentContact.name }}
         </h3>
+        <div class="conversation--header--actions">
+          <inbox-name :inbox="inbox" class="margin-right-small" />
+          <span
+            v-if="isSnoozed"
+            class="snoozed--display-text margin-right-small"
+          >
+            {{ snoozedDisplayText }}
+          </span>
           <woot-button
-          class="user--profile__button"
+            class="user--profile__button margin-right-small"
             size="small"
             variant="link"
             @click="$emit('contact-panel-toggle')"
           >
-          {{
+            {{ contactPanelToggleText }}
-            `${
-              isContactPanelOpen
-                ? $t('CONVERSATION.HEADER.CLOSE')
-                : $t('CONVERSATION.HEADER.OPEN')
-            } ${$t('CONVERSATION.HEADER.DETAILS')}`
-          }}
           </woot-button>
         </div>
       </div>
+    </div>
     <div
       class="header-actions-wrap"
       :class="{ 'has-open-sidebar': isContactPanelOpen }"
@@ -44,9 +47,13 @@ import agentMixin from '../../../mixins/agentMixin.js';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import { hasPressedAltAndOKey } from 'shared/helpers/KeyboardHelpers';
+import wootConstants from '../../../constants';
+import differenceInHours from 'date-fns/differenceInHours';
+import InboxName from '../InboxName';
 
 export default {
   components: {
+    InboxName,
     MoreActions,
     Thumbnail,
   },
@@ -61,39 +68,50 @@ export default {
       default: false,
     },
   },
-
-  data() {
-    return {
-      currentChatAssignee: null,
-      inboxId: null,
-    };
-  },
-
   computed: {
     ...mapGetters({
       uiFlags: 'inboxAssignableAgents/getUIFlags',
       currentChat: 'getSelectedChat',
     }),
-
     chatMetadata() {
       return this.chat.meta;
     },
-
-    inbox() {
-      const { inbox_id: inboxId } = this.chat;
-      const stateInbox = this.$store.getters['inboxes/getInbox'](inboxId);
-      return stateInbox;
-    },
-
     currentContact() {
       return this.$store.getters['contacts/getContact'](
         this.chat.meta.sender.id
       );
     },
+    isSnoozed() {
+      return this.currentChat.status === wootConstants.STATUS_TYPE.SNOOZED;
     },
-  mounted() {
+    snoozedDisplayText() {
+      const { snoozed_until: snoozedUntil } = this.currentChat;
+      if (snoozedUntil) {
+        // When the snooze is applied, it schedules the unsnooze event to next day/week 9AM.
+        // By that logic if the time difference is less than or equal to 24 + 9 hours we can consider it tomorrow.
+        const MAX_TIME_DIFFERENCE = 33;
+        const isSnoozedUntilTomorrow =
+          differenceInHours(new Date(snoozedUntil), new Date()) <=
+          MAX_TIME_DIFFERENCE;
+        return this.$t(
+          isSnoozedUntilTomorrow
+            ? 'CONVERSATION.HEADER.SNOOZED_UNTIL_TOMORROW'
+            : 'CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_WEEK'
+        );
+      }
+      return this.$t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
+    },
+    contactPanelToggleText() {
+      return `${
+        this.isContactPanelOpen
+          ? this.$t('CONVERSATION.HEADER.CLOSE')
+          : this.$t('CONVERSATION.HEADER.OPEN')
+      } ${this.$t('CONVERSATION.HEADER.DETAILS')}`;
+    },
+    inbox() {
       const { inbox_id: inboxId } = this.chat;
-    this.inboxId = inboxId;
+      return this.$store.getters['inboxes/getInbox'](inboxId);
+    },
   },
 
   methods: {
@@ -129,4 +147,28 @@ export default {
     flex-shrink: 0;
   }
 }
+
+.user--name {
+  display: inline-block;
+  font-size: var(--font-size-medium);
+  line-height: 1.3;
+  margin: 0;
+  text-transform: capitalize;
+  width: 100%;
+}
+
+.conversation--header--actions {
+  align-items: center;
+  display: flex;
+  font-size: var(--font-size-mini);
+
+  .user--profile__button {
+    padding: 0;
+  }
+
+  .snoozed--display-text {
+    font-weight: var(--font-weight-medium);
+    color: var(--y-900);
+  }
+}
 </style>

app/javascript/dashboard/components/widgets/conversation/MoreActions.vue

@@ -1,41 +1,29 @@
 <template>
   <div class="flex-container actions--container">
+    <woot-button
+      v-if="!currentChat.muted"
+      v-tooltip="$t('CONTACT_PANEL.MUTE_CONTACT')"
+      class="hollow secondary actions--button"
+      icon="ion-volume-mute"
+      @click="mute"
+    />
+    <woot-button
+      v-else
+      v-tooltip.left="$t('CONTACT_PANEL.UNMUTE_CONTACT')"
+      class="hollow secondary actions--button"
+      icon="ion-volume-medium"
+      @click="unmute"
+    />
+    <woot-button
+      v-tooltip="$t('CONTACT_PANEL.SEND_TRANSCRIPT')"
+      class="hollow secondary actions--button"
+      icon="ion-share"
+      @click="toggleEmailActionsModal"
+    />
     <resolve-action
       :conversation-id="currentChat.id"
       :status="currentChat.status"
     />
-    <woot-button
-      class="more--button"
-      variant="clear"
-      size="large"
-      color-scheme="secondary"
-      icon="ion-android-more-vertical"
-      @click="toggleConversationActions"
-    />
-    <div
-      v-if="showConversationActions"
-      v-on-clickaway="hideConversationActions"
-      class="dropdown-pane dropdowm--bottom"
-      :class="{ 'dropdown-pane--open': showConversationActions }"
-    >
-      <woot-dropdown-menu>
-        <woot-dropdown-item v-if="!currentChat.muted">
-          <button class="button clear alert " @click="mute">
-            <span>{{ $t('CONTACT_PANEL.MUTE_CONTACT') }}</span>
-          </button>
-        </woot-dropdown-item>
-        <woot-dropdown-item v-else>
-          <button class="button clear alert" @click="unmute">
-            <span>{{ $t('CONTACT_PANEL.UNMUTE_CONTACT') }}</span>
-          </button>
-        </woot-dropdown-item>
-        <woot-dropdown-item>
-          <button class="button clear" @click="toggleEmailActionsModal">
-            {{ $t('CONTACT_PANEL.SEND_TRANSCRIPT') }}
-          </button>
-        </woot-dropdown-item>
-      </woot-dropdown-menu>
-    </div>
     <email-transcript-modal
       v-if="showEmailActionsModal"
       :show="showEmailActionsModal"
@@ -50,13 +38,9 @@ import { mixin as clickaway } from 'vue-clickaway';
 import alertMixin from 'shared/mixins/alertMixin';
 import EmailTranscriptModal from './EmailTranscriptModal';
 import ResolveAction from '../../buttons/ResolveAction';
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 
 export default {
   components: {
-    WootDropdownMenu,
-    WootDropdownItem,
     EmailTranscriptModal,
     ResolveAction,
   },
@@ -97,7 +81,16 @@ export default {
 };
 </script>
 <style scoped lang="scss">
-@import '~dashboard/assets/scss/mixins';
+.actions--container {
+  align-items: center;
+
+  .button {
+    font-size: var(--font-size-large);
+    margin-right: var(--space-small);
+    border-color: var(--color-border);
+    color: var(--s-400);
+  }
+}
 
 .more--button {
   align-items: center;

app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js

@@ -1,6 +1,7 @@
 import { createLocalVue, mount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
+import VTooltip from 'v-tooltip';
 
 import Button from 'dashboard/components/buttons/Button';
 import i18n from 'dashboard/i18n';
@@ -10,6 +11,7 @@ import MoreActions from '../MoreActions';
 const localVue = createLocalVue();
 localVue.use(Vuex);
 localVue.use(VueI18n);
+localVue.use(VTooltip);
 
 localVue.component('woot-button', Button);
 
@@ -63,21 +65,9 @@ describe('MoveActions', () => {
     moreActions = mount(MoreActions, { store, localVue, i18n: i18nConfig });
   });
 
-  it('opens the menu when user clicks "more"', async () => {
-    expect(moreActions.find('.dropdown-pane').exists()).toBe(false);
-
-    await moreActions.find('.more--button').trigger('click');
-
-    expect(moreActions.find('.dropdown-pane').exists()).toBe(true);
-  });
-
   describe('muting discussion', () => {
     it('triggers "muteConversation"', async () => {
-      await moreActions.find('.more--button').trigger('click');
+      await moreActions.find('button:first-child').trigger('click');
-
-      await moreActions
-        .find('.dropdown-pane button:first-child')
-        .trigger('click');
 
       expect(muteConversation).toBeCalledWith(
         expect.any(Object),
@@ -87,11 +77,7 @@ describe('MoveActions', () => {
     });
 
     it('shows alert', async () => {
-      await moreActions.find('.more--button').trigger('click');
+      await moreActions.find('button:first-child').trigger('click');
-
-      await moreActions
-        .find('.dropdown-pane button:first-child')
-        .trigger('click');
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
@@ -106,11 +92,7 @@ describe('MoveActions', () => {
     });
 
     it('triggers "unmuteConversation"', async () => {
-      await moreActions.find('.more--button').trigger('click');
+      await moreActions.find('button:first-child').trigger('click');
-
-      await moreActions
-        .find('.dropdown-pane button:first-child')
-        .trigger('click');
 
       expect(unmuteConversation).toBeCalledWith(
         expect.any(Object),
@@ -120,11 +102,7 @@ describe('MoveActions', () => {
     });
 
     it('shows alert', async () => {
-      await moreActions.find('.more--button').trigger('click');
+      await moreActions.find('button:first-child').trigger('click');
-
-      await moreActions
-        .find('.dropdown-pane button:first-child')
-        .trigger('click');
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -39,7 +39,10 @@
       "OPEN_ACTION": "Open",
       "OPEN": "More",
       "CLOSE": "Close",
-      "DETAILS": "details"
+      "DETAILS": "details",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
     },
     "RESOLVE_DROPDOWN": {
       "MARK_PENDING": "Mark as pending",

app/javascript/dashboard/routes/dashboard/contacts/components/Header.vue

@@ -91,7 +91,6 @@ export default {
 </script>
 
 <style lang="scss" scoped>
-@import '~dashboard/assets/scss/_utility-helpers.scss';
 .page-title {
   margin: 0;
 }

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -24,8 +24,9 @@ const actions = {
     commit(types.default.SET_LIST_LOADING_STATUS);
     try {
       const response = await ConversationApi.get(params);
-      const { data } = response.data;
+      const {
-      const { payload: chatList, meta: metaData } = data;
+        data: { payload: chatList, meta: metaData },
+      } = response.data;
       commit(types.default.SET_ALL_CONVERSATION, chatList);
       dispatch('conversationStats/set', metaData);
       dispatch('conversationLabels/setBulkConversationLabels', chatList);
@@ -36,10 +37,7 @@ const actions = {
       );
       dispatch(
         'conversationPage/setCurrentPage',
-        {
+        { filter: params.assigneeType, page: params.page },
-          filter: params.assigneeType,
-          page: params.page,
-        },
         { root: true }
       );
       if (!chatList.length) {
@@ -69,10 +67,7 @@ const actions = {
       } = await MessageApi.getPreviousMessages(data);
       commit(
         `conversationMetadata/${types.default.SET_CONVERSATION_METADATA}`,
-        {
+        { id: data.conversationId, data: meta }
-          id: data.conversationId,
-          data: meta,
-        }
       );
       commit(types.default.SET_PREVIOUS_CONVERSATIONS, {
         id: data.conversationId,
@@ -140,14 +135,22 @@ const actions = {
     { conversationId, status, snoozedUntil = null }
   ) => {
     try {
-      const response = await ConversationApi.toggleStatus({
+      const {
+        data: {
+          payload: {
+            current_status: updatedStatus,
+            snoozed_until: updatedSnoozedUntil,
+          } = {},
+        } = {},
+      } = await ConversationApi.toggleStatus({
         conversationId,
         status,
         snoozedUntil,
       });
-      commit(types.default.RESOLVE_CONVERSATION, {
+      commit(types.default.CHANGE_CONVERSATION_STATUS, {
         conversationId,
-        status: response.data.payload.current_status,
+        status: updatedStatus,
+        snoozedUntil: updatedSnoozedUntil,
       });
     } catch (error) {
       // Handle error
@@ -223,11 +226,7 @@ const actions = {
         data: { id, agent_last_seen_at: lastSeen },
       } = await ConversationApi.markMessageRead(data);
       setTimeout(
-        () =>
+        () => commit(types.default.MARK_MESSAGE_READ, { id, lastSeen }),
-          commit(types.default.MARK_MESSAGE_READ, {
-            id,
-            lastSeen,
-          }),
         4000
       );
     } catch (error) {

app/javascript/dashboard/store/modules/conversations/index.js

@@ -69,9 +69,13 @@ export const mutations = {
     Vue.set(chat.meta, 'team', team);
   },
 
-  [types.default.RESOLVE_CONVERSATION](_state, { conversationId, status }) {
+  [types.default.CHANGE_CONVERSATION_STATUS](
+    _state,
+    { conversationId, status, snoozedUntil }
+  ) {
     const conversation =
       getters.getConversationById(_state)(conversationId) || {};
+    Vue.set(conversation, 'snoozed_until', snoozedUntil);
     Vue.set(conversation, 'status', status);
   },
 

app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js

@@ -217,15 +217,24 @@ describe('#actions', () => {
   describe('#toggleStatus', () => {
     it('sends correct mutations if toggle status is successful', async () => {
       axios.post.mockResolvedValue({
-        data: { payload: { conversation_id: 1, current_status: 'resolved' } },
+        data: {
+          payload: {
+            conversation_id: 1,
+            current_status: 'snoozed',
+            snoozed_until: null,
+          },
+        },
       });
       await actions.toggleStatus(
         { commit },
-        { conversationId: 1, status: 'resolved' }
+        { conversationId: 1, status: 'snoozed' }
       );
       expect(commit).toHaveBeenCalledTimes(1);
       expect(commit.mock.calls).toEqual([
-        ['RESOLVE_CONVERSATION', { conversationId: 1, status: 'resolved' }],
+        [
+          'CHANGE_CONVERSATION_STATUS',
+          { conversationId: 1, status: 'snoozed', snoozedUntil: null },
+        ],
       ]);
     });
   });

app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js

@@ -161,7 +161,7 @@ describe('#mutations', () => {
     });
   });
 
-  describe('#RESOLVE_CONVERSATION', () => {
+  describe('#CHANGE_CONVERSATION_STATUS', () => {
     it('updates the conversation status correctly', () => {
       const state = {
         allConversations: [
@@ -173,7 +173,7 @@ describe('#mutations', () => {
         ],
       };
 
-      mutations[types.RESOLVE_CONVERSATION](state, {
+      mutations[types.CHANGE_CONVERSATION_STATUS](state, {
         conversationId: '1',
         status: 'resolved',
       });

app/javascript/dashboard/store/mutation-types.js

@@ -23,7 +23,7 @@ export default {
   SET_CURRENT_CHAT_WINDOW: 'SET_CURRENT_CHAT_WINDOW',
   CLEAR_CURRENT_CHAT_WINDOW: 'CLEAR_CURRENT_CHAT_WINDOW',
   CLEAR_ALL_MESSAGES: 'CLEAR_ALL_MESSAGES',
-  RESOLVE_CONVERSATION: 'RESOLVE_CONVERSATION',
+  CHANGE_CONVERSATION_STATUS: 'CHANGE_CONVERSATION_STATUS',
   ADD_CONVERSATION: 'ADD_CONVERSATION',
   UPDATE_CONVERSATION: 'UPDATE_CONVERSATION',
   MUTE_CONVERSATION: 'MUTE_CONVERSATION',

app/presenters/conversations/event_data_presenter.rb

@@ -4,12 +4,13 @@ class Conversations::EventDataPresenter < SimpleDelegator
       additional_attributes: additional_attributes,
       can_reply: can_reply?,
       channel: inbox.try(:channel_type),
+      contact_inbox: contact_inbox,
       id: display_id,
       inbox_id: inbox_id,
-      contact_inbox: contact_inbox,
       messages: push_messages,
       meta: push_meta,
       status: status,
+      snoozed_until: snoozed_until,
       unread_count: unread_incoming_messages.count,
       **push_timestamps
     }

app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder

@@ -3,6 +3,7 @@ end
 
 json.payload do
   json.success @status
-  json.current_status @conversation.status
   json.conversation_id @conversation.display_id
+  json.current_status @conversation.status
+  json.snoozed_until @conversation.snoozed_until
 end

app/views/api/v1/conversations/partials/_conversation.json.jbuilder

@@ -24,16 +24,17 @@ else
   json.messages conversation.unread_messages.includes([:user, { attachments: [{ file_attachment: [:blob] }] }]).last(10).map(&:push_event_data)
 end
 
-json.inbox_id conversation.inbox_id
+json.account_id conversation.account_id
-json.status conversation.status
+json.additional_attributes conversation.additional_attributes
-json.muted conversation.muted?
-json.can_reply conversation.can_reply?
-json.timestamp conversation.last_activity_at.to_i
-json.contact_last_seen_at conversation.contact_last_seen_at.to_i
 json.agent_last_seen_at conversation.agent_last_seen_at.to_i
 json.assignee_last_seen_at conversation.assignee_last_seen_at.to_i
-json.unread_count conversation.unread_incoming_messages.count
+json.can_reply conversation.can_reply?
-json.additional_attributes conversation.additional_attributes
+json.contact_last_seen_at conversation.contact_last_seen_at.to_i
 json.custom_attributes conversation.custom_attributes
-json.account_id conversation.account_id
+json.inbox_id conversation.inbox_id
 json.labels conversation.label_list
+json.muted conversation.muted?
+json.snoozed_until conversation.snoozed_until
+json.status conversation.status
+json.timestamp conversation.last_activity_at.to_i
+json.unread_count conversation.unread_incoming_messages.count

spec/models/conversation_spec.rb

@@ -354,6 +354,7 @@ RSpec.describe Conversation, type: :model do
         timestamp: conversation.last_activity_at.to_i,
         can_reply: true,
         channel: 'Channel::WebWidget',
+        snoozed_until: conversation.snoozed_until,
         contact_last_seen_at: conversation.contact_last_seen_at.to_i,
         agent_last_seen_at: conversation.agent_last_seen_at.to_i,
         unread_count: 0

spec/presenters/conversations/event_data_presenter_spec.rb

@@ -22,6 +22,7 @@ RSpec.describe Conversations::EventDataPresenter do
         can_reply: conversation.can_reply?,
         channel: conversation.inbox.channel_type,
         timestamp: conversation.last_activity_at.to_i,
+        snoozed_until: conversation.snoozed_until,
         contact_last_seen_at: conversation.contact_last_seen_at.to_i,
         agent_last_seen_at: conversation.agent_last_seen_at.to_i,
         unread_count: 0