Merge branch 'release/2.4.0'

.circleci/config.yml

@@ -12,8 +12,8 @@ defaults: &defaults
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
     # documented at https://circleci.com/docs/2.0/circleci-images/
-    - image: circleci/postgres:alpine
-    - image: circleci/redis:alpine
+    - image: cimg/postgres:14.1
+    - image: cimg/redis:6.2.6
   environment:
       - CC_TEST_REPORTER_ID: b1b5c4447bf93f6f0b06a64756e35afd0810ea83649f03971cbf303b4449456f
       - RAILS_LOG_TO_STDOUT: false
@@ -110,7 +110,7 @@ jobs:
       - run:
           name: Run backend tests
           command: |
-            bundle exec rspec $(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings) --profile=10
+            bundle exec rspec $(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings) --profile=10 --format documentation
             ~/tmp/cc-test-reporter format-coverage -t simplecov -o ~/tmp/codeclimate.backend.json coverage/backend/.resultset.json
       - persist_to_workspace:
           root: ~/tmp

.env.example

@@ -32,6 +32,11 @@ REDIS_SENTINELS=
 # You can find list of master using "SENTINEL masters" command
 REDIS_SENTINEL_MASTER_NAME=
 
+# Redis premium breakage in heroku fix
+# enable the following configuration
+# ref: https://github.com/chatwoot/chatwoot/issues/2420
+# REDIS_OPENSSL_VERIFY_MODE=none
+
 # Postgres Database config variables
 POSTGRES_HOST=postgres
 POSTGRES_USERNAME=postgres

.github/workflows/publish_foss_docker.yml

@@ -0,0 +1,62 @@
+# #
+# # This action will publish Chatwoot CE docker image.
+# # This is set to run against merges to develop, master
+# # and when tags are created.
+# #
+
+name: Publish Chatwoot CE docker images
+on:
+  push:
+    branches:
+      - develop
+      - master
+    tags:
+      - v*
+  workflow_dispatch:
+
+jobs:
+  build:
+    runs-on: ubuntu-latest
+    env:
+      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v2
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v1
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v1
+
+      - name: Strip enterprise code
+        run: |
+          rm -rf enterprise
+          rm -rf spec/enterprise
+
+      - name: Set Chatwoot edition
+        run: |
+          echo -en '\nENV CW_EDITION="ce"' >> docker/Dockerfile
+
+      - name: set docker tag
+        run: |
+          echo "DOCKER_TAG=chatwoot/chatwoot:$GIT_REF-ce" >> $GITHUB_ENV
+
+      - name: replace docker tag if master
+        if: github.ref_name == 'master'
+        run: |
+          echo "DOCKER_TAG=chatwoot/chatwoot:latest-ce" >> $GITHUB_ENV
+
+      - name: Login to DockerHub
+        uses: docker/login-action@v1
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Build and push
+        uses: docker/build-push-action@v2
+        with:
+          context: .
+          file: docker/Dockerfile
+          push: true
+          tags: ${{ env.DOCKER_TAG }}

.github/workflows/run_foss_spec.yml

@@ -0,0 +1,72 @@
+# #
+# # This action will strip the enterprise folder
+# # and run the spec.
+# # This is set to run against every PR.
+# #
+
+name: Run Chatwoot CE spec
+on:
+  push:
+    branches:
+      - develop
+      - master
+  pull_request:
+  workflow_dispatch:
+
+jobs:
+  test:
+    runs-on: ubuntu-latest
+    services:
+      postgres:
+        image: postgres:10.8
+        env:
+          POSTGRES_USER: postgres
+          POSTGRES_PASSWORD: ""
+          POSTGRES_DB: postgres
+        ports:
+          - 5432:5432
+        # needed because the postgres container does not provide a healthcheck
+        # tmpfs makes DB faster by using RAM
+        options: >-
+          --mount type=tmpfs,destination=/var/lib/postgresql/data
+          --health-cmd pg_isready
+          --health-interval 10s
+          --health-timeout 5s
+          --health-retries 5
+      redis:
+        image: redis
+        ports:
+          - 6379:6379
+        options: --entrypoint redis-server
+
+    steps:
+    - uses: actions/checkout@v3
+      with:
+        ref: ${{ github.head_ref }}
+
+    - uses: ruby/setup-ruby@v1
+      with:
+        ruby-version: 3.0.2 # Not needed with a .ruby-version file
+        bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+
+    - name: yarn
+      run: yarn install
+
+    - name: Strip enterprise code
+      run: |
+        rm -rf enterprise
+        rm -rf spec/enterprise
+
+    - name: Create database
+      run: bundle exec rake db:create
+
+    - name: Seed database
+      run: bundle exec rake db:schema:load
+
+    - name: yarn check-files
+      run: yarn install --check-files
+
+    # Run rails tests
+    - name: Run backend tests
+      run: |
+        bundle exec rspec --profile=10 --format documentation

.rubocop.yml

@@ -17,6 +17,7 @@ Metrics/ClassLength:
     - 'app/builders/messages/facebook/message_builder.rb'
     - 'app/controllers/api/v1/accounts/contacts_controller.rb'
     - 'app/listeners/action_cable_listener.rb'
+    - 'app/models/conversation.rb'
 RSpec/ExampleLength:
   Max: 25
 Style/Documentation:

Gemfile

@@ -125,6 +125,9 @@ gem 'procore-sift'
 gem 'email_reply_trimmer'
 gem 'html2text'
 
+# to calculate working hours
+gem 'working_hours'
+
 group :production, :staging do
   # we dont want request timing out in development while using byebug
   gem 'rack-timeout'

Gemfile.lock

@@ -378,14 +378,14 @@ GEM
     netrc (0.11.0)
     newrelic_rpm (8.4.0)
     nio4r (2.5.8)
-    nokogiri (1.13.3)
+    nokogiri (1.13.4)
       mini_portile2 (~> 2.8.0)
       racc (~> 1.4)
-    nokogiri (1.13.3-arm64-darwin)
+    nokogiri (1.13.4-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.13.3-x86_64-darwin)
+    nokogiri (1.13.4-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.13.3-x86_64-linux)
+    nokogiri (1.13.4-x86_64-linux)
       racc (~> 1.4)
     oauth (0.5.8)
     orm_adapter (0.5.0)
@@ -403,7 +403,7 @@ GEM
     pry-rails (0.3.9)
       pry (>= 0.10.4)
     public_suffix (4.0.6)
-    puma (5.6.2)
+    puma (5.6.4)
       nio4r (~> 2.0)
     pundit (2.2.0)
       activesupport (>= 3.0.0)
@@ -636,6 +636,9 @@ GEM
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
     wisper (2.0.0)
+    working_hours (1.4.1)
+      activesupport (>= 3.2)
+      tzinfo
     zeitwerk (2.5.4)
 
 PLATFORMS
@@ -746,6 +749,7 @@ DEPENDENCIES
   webpacker (~> 5.x)
   webpush
   wisper (= 2.0.0)
+  working_hours
 
 RUBY VERSION
    ruby 3.0.2p107

app.json

@@ -32,6 +32,10 @@
     "INSTALLATION_ENV": {
       "description": "Installation method used for Chatwoot.",
       "value": "heroku"
+    },
+    "REDIS_OPENSSL_VERIFY_MODE":{
+      "description": "OpenSSL verification mode for Redis connections. ref https://help.heroku.com/HC0F8CUS/redis-connection-issues",
+      "value": "none"
     }
   },
   "formation": {

app/builders/contact_builder.rb

@@ -70,7 +70,7 @@ class ContactBuilder
       update_contact_avatar(contact)
       contact_inbox
     rescue StandardError => e
-      Rails.logger.info e
+      Rails.logger.error e
       raise e
     end
   end

app/builders/messages/facebook/message_builder.rb

@@ -27,7 +27,7 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     end
     ensure_contact_avatar
   rescue Koala::Facebook::AuthenticationError
-    Rails.logger.info "Facebook Authorization expired for Inbox #{@inbox.id}"
+    Rails.logger.error "Facebook Authorization expired for Inbox #{@inbox.id}"
   rescue StandardError => e
     Sentry.capture_exception(e)
     true

app/builders/v2/report_builder.rb

@@ -1,5 +1,6 @@
 class V2::ReportBuilder
   include DateRangeHelper
+  include ReportHelper
   attr_reader :account, :params
 
   DEFAULT_GROUP_BY = 'day'.freeze
@@ -18,8 +19,14 @@ class V2::ReportBuilder
 
   # For backward compatible with old report
   def build
+    if %w[avg_first_response_time avg_resolution_time].include?(params[:metric])
       timeseries.each_with_object([]) do |p, arr|
-      arr << { value: p[1], timestamp: p[0].to_time.to_i }
+        arr << { value: p[1], timestamp: p[0].in_time_zone(@timezone).to_i, count: @grouped_values.count[p[0]] }
+      end
+    else
+      timeseries.each_with_object([]) do |p, arr|
+        arr << { value: p[1], timestamp: p[0].in_time_zone(@timezone).to_i }
+      end
     end
   end
 
@@ -34,22 +41,15 @@ class V2::ReportBuilder
     }
   end
 
-  private
+  def conversation_metrics
+    if params[:type].equal?(:account)
+      conversations
+    else
+      agent_metrics
+    end
+  end
 
-  def scope
-    case params[:type]
-    when :account
-      account
-    when :inbox
-      inbox
-    when :agent
-      user
-    when :label
-      label
-    when :team
-      team
-    end
-  end
+  private
 
   def inbox
     @inbox ||= account.inboxes.find(params[:id])
@@ -68,7 +68,7 @@ class V2::ReportBuilder
   end
 
   def get_grouped_values(object_scope)
-    object_scope.group_by_period(
+    @grouped_values = object_scope.group_by_period(
       params[:group_by] || DEFAULT_GROUP_BY,
       :created_at,
       default_value: 0,
@@ -78,47 +78,26 @@ class V2::ReportBuilder
     )
   end
 
-  def conversations_count
-    (get_grouped_values scope.conversations).count
-  end
-
-  def incoming_messages_count
-    (get_grouped_values scope.messages.incoming.unscope(:order)).count
-  end
-
-  def outgoing_messages_count
-    (get_grouped_values scope.messages.outgoing.unscope(:order)).count
-  end
-
-  def resolutions_count
-    (get_grouped_values scope.conversations.resolved).count
-  end
-
-  def avg_first_response_time
-    (get_grouped_values scope.reporting_events.where(name: 'first_response')).average(:value)
-  end
-
-  def avg_resolution_time
-    (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved')).average(:value)
-  end
-
-  def avg_resolution_time_summary
-    avg_rt = scope.reporting_events
-                  .where(name: 'conversation_resolved', created_at: range)
-                  .average(:value)
-
-    return 0 if avg_rt.blank?
-
-    avg_rt
-  end
-
-  def avg_first_response_time_summary
-    avg_frt = scope.reporting_events
-                   .where(name: 'first_response', created_at: range)
-                   .average(:value)
-
-    return 0 if avg_frt.blank?
-
-    avg_frt
+  def agent_metrics
+    users = @account.users
+    users = users.where(id: params[:user_id]) if params[:user_id].present?
+    users.each_with_object([]) do |user, arr|
+      @user = user
+      arr << {
+        user: { id: user.id, name: user.name, thumbnail: user.avatar_url },
+        metric: conversations
+      }
+    end
+  end
+
+  def conversations
+    @open_conversations = scope.conversations.open
+    first_response_count = scope.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
+    metric = {
+      open: @open_conversations.count,
+      unattended: @open_conversations.count - first_response_count
+    }
+    metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
+    metric
   end
 end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @agent_bot.destroy
+    @agent_bot.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/agents_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @agent.current_account_user.destroy
+    @agent.current_account_user.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/automation_rules_controller.rb

@@ -7,13 +7,28 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
   end
 
   def create
-    @automation_rule = Current.account.automation_rules.create(automation_rules_permit)
+    @automation_rule = Current.account.automation_rules.new(automation_rules_permit)
+    @automation_rule.actions = params[:actions]
+
+    render json: { error: @automation_rule.errors.messages }, status: :unprocessable_entity and return unless @automation_rule.valid?
+
+    @automation_rule.save!
+    process_attachments
+    @automation_rule
   end
 
   def show; end
 
   def update
-    @automation_rule.update(automation_rules_permit)
+    ActiveRecord::Base.transaction do
+      @automation_rule.update!(automation_rules_permit)
+      @automation_rule.actions = params[:actions] if params[:actions]
+      @automation_rule.save!
+      process_attachments
+    rescue StandardError => e
+      Rails.logger.error e
+      render json: { error: @automation_rule.errors.messages }.to_json, status: :unprocessable_entity
+    end
   end
 
   def destroy
@@ -30,11 +45,20 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
 
   private
 
+  def process_attachments
+    return if params[:attachments].blank?
+
+    params[:attachments].each do |uploaded_attachment|
+      @automation_rule.files.attach(uploaded_attachment)
+    end
+    @automation_rule
+  end
+
   def automation_rules_permit
     params.permit(
       :name, :description, :event_name, :account_id, :active,
       conditions: [:attribute_key, :filter_operator, :query_operator, { values: [] }],
-      actions: [:action_name, { action_params: [{}] }]
+      actions: [:action_name, { action_params: [] }]
     )
   end
 

app/controllers/api/v1/accounts/callbacks_controller.rb

@@ -77,7 +77,7 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
     koala = Koala::Facebook::OAuth.new(GlobalConfigService.load('FB_APP_ID', ''), GlobalConfigService.load('FB_APP_SECRET', ''))
     koala.exchange_access_token_info(omniauth_token)['access_token']
   rescue StandardError => e
-    Rails.logger.info e
+    Rails.logger.error e
   end
 
   def mark_already_existing_facebook_pages(data)

app/controllers/api/v1/accounts/campaigns_controller.rb

@@ -11,7 +11,7 @@ class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @campaign.destroy
+    @campaign.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/canned_responses_controller.rb

@@ -17,7 +17,7 @@ class Api::V1::Accounts::CannedResponsesController < Api::V1::Accounts::BaseCont
   end
 
   def destroy
-    @canned_response.destroy
+    @canned_response.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/contacts/notes_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::Contacts::NotesController < Api::V1::Accounts::Contacts
   end
 
   def destroy
-    @note.destroy
+    @note.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/custom_attribute_definitions_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
   end
 
   def destroy
-    @custom_attribute_definition.destroy
+    @custom_attribute_definition.destroy!
     head :no_content
   end
 

app/controllers/api/v1/accounts/custom_filters_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   end
 
   def destroy
-    @custom_filter.destroy
+    @custom_filter.destroy!
     head :no_content
   end
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -73,7 +73,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @inbox.destroy
+    @inbox.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/integrations/hooks_controller.rb

@@ -11,7 +11,7 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
   end
 
   def destroy
-    @hook.destroy
+    @hook.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/integrations/slack_controller.rb

@@ -20,7 +20,7 @@ class Api::V1::Accounts::Integrations::SlackController < Api::V1::Accounts::Base
   end
 
   def destroy
-    @hook.destroy
+    @hook.destroy!
 
     head :ok
   end

app/controllers/api/v1/accounts/kbase/categories_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::Kbase::CategoriesController < Api::V1::Accounts::Kbase:
   end
 
   def destroy
-    @category.destroy
+    @category.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/kbase/portals_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::Kbase::PortalsController < Api::V1::Accounts::Kbase::Ba
   end
 
   def destroy
-    @portal.destroy
+    @portal.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/labels_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::LabelsController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @label.destroy
+    @label.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/teams_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::TeamsController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @team.destroy
+    @team.destroy!
     head :ok
   end
 

app/controllers/api/v1/accounts/webhooks_controller.rb

@@ -16,7 +16,7 @@ class Api::V1::Accounts::WebhooksController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    @webhook.destroy
+    @webhook.destroy!
     head :ok
   end
 

app/controllers/api/v1/notification_subscriptions_controller.rb

@@ -9,7 +9,7 @@ class Api::V1::NotificationSubscriptionsController < Api::BaseController
 
   def destroy
     notification_subscription = NotificationSubscription.where(["subscription_attributes->>'push_token' = ?", params[:push_token]]).first
-    notification_subscription.destroy
+    notification_subscription.destroy!
     head :ok
   end
 

app/controllers/api/v1/widget/base_controller.rb

@@ -39,7 +39,8 @@ class Api::V1::Widget::BaseController < ApplicationController
         browser: browser_params,
         referer: permitted_params[:message][:referer_url],
         initiated_at: timestamp_params
-      }
+      },
+      custom_attributes: permitted_params[:custom_attributes].presence || {}
     }
   end
 
@@ -52,16 +53,33 @@ class Api::V1::Widget::BaseController < ApplicationController
         mergee_contact: @contact
       ).perform
     else
-      @contact.update!(email: email, name: contact_name)
+      @contact.update!(email: email)
+    end
+  end
+
+  def update_contact_phone_number(phone_number)
+    contact_with_phone_number = @current_account.contacts.find_by(phone_number: phone_number)
+    if contact_with_phone_number
+      @contact = ::ContactMergeAction.new(
+        account: @current_account,
+        base_contact: contact_with_phone_number,
+        mergee_contact: @contact
+      ).perform
+    else
+      @contact.update!(phone_number: phone_number)
     end
   end
 
   def contact_email
-    permitted_params[:contact][:email].downcase
+    permitted_params[:contact][:email].downcase if permitted_params[:contact].present?
   end
 
   def contact_name
-    params[:contact][:name] || contact_email.split('@')[0]
+    params[:contact][:name] || contact_email.split('@')[0] if contact_email.present?
+  end
+
+  def contact_phone_number
+    params[:contact][:phone_number]
   end
 
   def browser_params

app/controllers/api/v1/widget/conversations_controller.rb

@@ -7,12 +7,18 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
 
   def create
     ActiveRecord::Base.transaction do
-      update_contact(contact_email) if @contact.email.blank? && contact_email.present?
+      process_update_contact
       @conversation = create_conversation
       conversation.messages.create(message_params)
     end
   end
 
+  def process_update_contact
+    update_contact(contact_email) if @contact.email.blank? && contact_email.present?
+    update_contact_phone_number(contact_phone_number) if @contact.phone_number.blank? && contact_phone_number.present?
+    @contact.update!(name: contact_name) if contact_name.present?
+  end
+
   def update_last_seen
     head :ok && return if conversation.nil?
 
@@ -45,7 +51,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def toggle_status
-    head :not_found && return if conversation.nil?
+    return head :not_found if conversation.nil?
+
+    return head :forbidden unless @web_widget.end_conversation?
+
     unless conversation.resolved?
       conversation.status = :resolved
       conversation.save
@@ -60,6 +69,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def permitted_params
-    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id])
+    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id],
+                                                               custom_attributes: {})
   end
 end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -35,41 +35,54 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render layout: false, template: 'api/v2/accounts/reports/teams.csv.erb', format: 'csv'
   end
 
+  def conversations
+    return head :unprocessable_entity if params[:type].blank?
+
+    render json: conversation_metrics
+  end
+
   private
 
   def check_authorization
     raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
   end
 
-  def current_summary_params
+  def common_params
     {
       type: params[:type].to_sym,
       id: params[:id],
-      since: range[:current][:since],
-      until: range[:current][:until],
-      group_by: params[:group_by]
+      group_by: params[:group_by],
+      business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
     }
   end
 
+  def current_summary_params
+    common_params.merge({
+                          since: range[:current][:since],
+                          until: range[:current][:until]
+                        })
+  end
+
   def previous_summary_params
-    {
-      type: params[:type].to_sym,
-      id: params[:id],
+    common_params.merge({
                           since: range[:previous][:since],
-      until: range[:previous][:until],
-      group_by: params[:group_by]
-    }
+                          until: range[:previous][:until]
+                        })
   end
 
   def report_params
-    {
+    common_params.merge({
                           metric: params[:metric],
-      type: params[:type].to_sym,
                           since: params[:since],
                           until: params[:until],
-      id: params[:id],
-      group_by: params[:group_by],
                           timezone_offset: params[:timezone_offset]
+                        })
+  end
+
+  def conversation_params
+    {
+      type: params[:type].to_sym,
+      user_id: params[:user_id]
     }
   end
 
@@ -91,4 +104,8 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).summary
     summary
   end
+
+  def conversation_metrics
+    V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
+  end
 end

app/controllers/platform/api/v1/account_users_controller.rb

@@ -13,7 +13,7 @@ class Platform::Api::V1::AccountUsersController < PlatformController
   end
 
   def destroy
-    @resource.account_users.find_by(user_id: account_user_params[:user_id])&.destroy
+    @resource.account_users.find_by(user_id: account_user_params[:user_id])&.destroy!
     head :ok
   end
 

app/controllers/platform/api/v1/users_controller.rb

@@ -7,8 +7,8 @@ class Platform::Api::V1::UsersController < PlatformController
 
   def create
     @resource = (User.find_by(email: user_params[:email]) || User.new(user_params))
+    @resource.skip_confirmation!
     @resource.save!
-    @resource.confirm
     @platform_app.platform_app_permissibles.find_or_create_by!(permissible: @resource)
   end
 

app/controllers/twitter/callbacks_controller.rb

@@ -14,7 +14,7 @@ class Twitter::CallbacksController < Twitter::BaseController
       redirect_to app_twitter_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
     end
   rescue StandardError => e
-    Rails.logger.info e
+    Rails.logger.error e
     redirect_to twitter_app_redirect_url
   end
 

app/controllers/webhooks/instagram_controller.rb

@@ -17,7 +17,7 @@ class Webhooks::InstagramController < ApplicationController
       ::Webhooks::InstagramEventsJob.perform_later(params.to_unsafe_hash[:entry])
       render json: :ok
     else
-      Rails.logger.info("Message is not received from the instagram webhook event: #{params['object']}")
+      Rails.logger.warn("Message is not received from the instagram webhook event: #{params['object']}")
       head :unprocessable_entity
     end
   end

app/controllers/widget_tests_controller.rb

@@ -3,6 +3,7 @@ class WidgetTestsController < ActionController::Base
   before_action :ensure_widget_position
   before_action :ensure_widget_type
   before_action :ensure_widget_style
+  before_action :ensure_dark_mode
 
   def index
     render
@@ -14,6 +15,10 @@ class WidgetTestsController < ActionController::Base
     @widget_style = params[:widget_style] || 'standard'
   end
 
+  def ensure_dark_mode
+    @dark_mode = params[:dark_mode] || 'light'
+  end
+
   def ensure_widget_position
     @widget_position = params[:position] || 'left'
   end

app/finders/email_channel_finder.rb

@@ -0,0 +1,15 @@
+class EmailChannelFinder
+  def initialize(email_object)
+    @email_object = email_object
+  end
+
+  def perform
+    channel = nil
+    recipient_mails = @email_object.to.to_a + @email_object.cc.to_a
+    recipient_mails.each do |email|
+      channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
+      break if channel.present?
+    end
+    channel
+  end
+end

app/helpers/api/v1/inboxes_helper.rb

@@ -14,7 +14,7 @@ module Api::V1::InboxesHelper
     Mail.defaults do
       retriever_method :imap, { address: channel_data[:imap_address],
                                 port: channel_data[:imap_port],
-                                user_name: channel_data[:imap_email],
+                                user_name: channel_data[:imap_login],
                                 password: channel_data[:imap_password],
                                 enable_ssl: channel_data[:imap_enable_ssl] }
     end
@@ -29,8 +29,12 @@ module Api::V1::InboxesHelper
     smtp = Net::SMTP.new(channel_data[:smtp_address], channel_data[:smtp_port])
 
     set_smtp_encryption(channel_data, smtp)
+    check_smtp_connection(channel_data, smtp)
+  end
 
-    smtp.start(channel_data[:smtp_domain], channel_data[:smtp_email], channel_data[:smtp_password], :login)
+  def check_smtp_connection(channel_data, smtp)
+    smtp.start(channel_data[:smtp_domain], channel_data[:smtp_login], channel_data[:smtp_password],
+               channel_data[:smtp_authentication]&.to_sym || :login)
     smtp.finish unless smtp&.nil?
   end
 

app/helpers/report_helper.rb

@@ -0,0 +1,68 @@
+module ReportHelper
+  private
+
+  def scope
+    case params[:type]
+    when :account
+      account
+    when :inbox
+      inbox
+    when :agent
+      user
+    when :label
+      label
+    when :team
+      team
+    end
+  end
+
+  def conversations_count
+    (get_grouped_values scope.conversations).count
+  end
+
+  def incoming_messages_count
+    (get_grouped_values scope.messages.incoming.unscope(:order)).count
+  end
+
+  def outgoing_messages_count
+    (get_grouped_values scope.messages.outgoing.unscope(:order)).count
+  end
+
+  def resolutions_count
+    (get_grouped_values scope.conversations.resolved).count
+  end
+
+  def avg_first_response_time
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response'))
+    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
+
+    grouped_reporting_events.average(:value)
+  end
+
+  def avg_resolution_time
+    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'conversation_resolved'))
+    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
+
+    grouped_reporting_events.average(:value)
+  end
+
+  def avg_resolution_time_summary
+    reporting_events = scope.reporting_events
+                            .where(name: 'conversation_resolved', created_at: range)
+    avg_rt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
+
+    return 0 if avg_rt.blank?
+
+    avg_rt
+  end
+
+  def avg_first_response_time_summary
+    reporting_events = scope.reporting_events
+                            .where(name: 'first_response', created_at: range)
+    avg_frt = params[:business_hours] ? reporting_events.average(:value_in_business_hours) : reporting_events.average(:value)
+
+    return 0 if avg_frt.blank?
+
+    avg_frt
+  end
+end

app/helpers/reporting_event_helper.rb

@@ -0,0 +1,50 @@
+module ReportingEventHelper
+  def business_hours(inbox, from, to)
+    return 0 unless inbox.working_hours_enabled?
+
+    inbox_working_hours = configure_working_hours(inbox.working_hours)
+    return 0 if inbox_working_hours.blank?
+
+    # Configure working hours
+    WorkingHours::Config.working_hours = inbox_working_hours
+
+    # Configure timezone
+    WorkingHours::Config.time_zone = inbox.timezone
+
+    # Use inbox timezone to change from & to values.
+    from_in_inbox_timezone = from.in_time_zone(inbox.timezone).to_time
+    to_in_inbox_timezone = to.in_time_zone(inbox.timezone).to_time
+    from_in_inbox_timezone.working_time_until(to_in_inbox_timezone)
+  end
+
+  private
+
+  def configure_working_hours(working_hours)
+    working_hours.each_with_object({}) do |working_hour, object|
+      object[day(working_hour.day_of_week)] = working_hour_range(working_hour) unless working_hour.closed_all_day?
+    end
+  end
+
+  def day(day_of_week)
+    week_days = {
+      0 => :sun,
+      1 => :mon,
+      2 => :tue,
+      3 => :wed,
+      4 => :thu,
+      5 => :fri,
+      6 => :sat
+    }
+    week_days[day_of_week]
+  end
+
+  def working_hour_range(working_hour)
+    { format_time(working_hour.open_hour, working_hour.open_minutes) => format_time(working_hour.close_hour, working_hour.close_minutes) }
+  end
+
+  def format_time(hour, minute)
+    hour = hour < 10 ? "0#{hour}" : hour
+    minute = minute < 10 ? "0#{minute}" : minute
+    "#{hour}:#{minute}"
+  end
+end

app/javascript/dashboard/App.vue

@@ -1,5 +1,5 @@
 <template>
-  <div id="app" class="app-wrapper app-root">
+  <div v-if="!authUIFlags.isFetching" id="app" class="app-wrapper app-root">
     <update-banner :latest-chatwoot-version="latestChatwootVersion" />
     <transition name="fade" mode="out-in">
       <router-view></router-view>
@@ -11,21 +11,28 @@
     <woot-snackbar-box />
     <network-notification />
   </div>
+  <loading-state v-else />
 </template>
 
 <script>
-import { accountIdFromPathname } from './helper/URLHelper';
 import { mapGetters } from 'vuex';
 import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal';
+import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification';
 import UpdateBanner from './components/app/UpdateBanner.vue';
+import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer';
+import {
+  registerSubscription,
+  verifyServiceWorkerExistence,
+} from './helper/pushHelper';
 
 export default {
   name: 'App',
 
   components: {
     AddAccountModal,
+    LoadingState,
     NetworkNotification,
     UpdateBanner,
     WootSnackbarBox,
@@ -43,13 +50,12 @@ export default {
       getAccount: 'accounts/getAccount',
       currentUser: 'getCurrentUser',
       globalConfig: 'globalConfig/get',
+      authUIFlags: 'getAuthUIFlags',
+      currentAccountId: 'getCurrentAccountId',
     }),
     hasAccounts() {
-      return (
-        this.currentUser &&
-        this.currentUser.accounts &&
-        this.currentUser.accounts.length !== 0
-      );
+      const { accounts = [] } = this.currentUser || {};
+      return accounts.length > 0;
     },
   },
 
@@ -58,32 +64,37 @@ export default {
       if (!this.hasAccounts) {
         this.showAddAccountModal = true;
       }
+      verifyServiceWorkerExistence(registration =>
+        registration.pushManager.getSubscription().then(subscription => {
+          if (subscription) {
+            registerSubscription();
+          }
+        })
+      );
+    },
+    currentAccountId() {
+      if (this.currentAccountId) {
+        this.initializeAccount();
+      }
     },
   },
   mounted() {
-    this.$store.dispatch('setUser');
     this.setLocale(window.chatwootConfig.selectedLocale);
-    this.initializeAccount();
   },
-
   methods: {
     setLocale(locale) {
       this.$root.$i18n.locale = locale;
     },
-
     async initializeAccount() {
-      const { pathname } = window.location;
-      const accountId = accountIdFromPathname(pathname);
-
-      if (accountId) {
       await this.$store.dispatch('accounts/get');
       const {
         locale,
         latest_chatwoot_version: latestChatwootVersion,
-        } = this.getAccount(accountId);
+      } = this.getAccount(this.currentAccountId);
+      const { pubsub_token: pubsubToken } = this.currentUser || {};
       this.setLocale(locale);
       this.latestChatwootVersion = latestChatwootVersion;
-      }
+      vueActionCable.init(pubsubToken);
     },
   },
 };

app/javascript/dashboard/api/auth.js

@@ -1,6 +1,4 @@
-/* eslint no-console: 0 */
 /* global axios */
-/* eslint no-undef: "error" */
 
 import Cookies from 'js-cookie';
 import endPoints from './endPoints';
@@ -61,41 +59,15 @@ export default {
     });
     return fetchPromise;
   },
-
-  isLoggedIn() {
-    const hasAuthCookie = !!Cookies.getJSON('auth_data');
-    const hasUserCookie = !!Cookies.getJSON('user');
-    return hasAuthCookie && hasUserCookie;
+  hasAuthCookie() {
+    return !!Cookies.getJSON('cw_d_session_info');
   },
-
-  isAdmin() {
-    if (this.isLoggedIn()) {
-      return Cookies.getJSON('user').role === 'administrator';
-    }
-    return false;
-  },
-
   getAuthData() {
-    if (this.isLoggedIn()) {
-      return Cookies.getJSON('auth_data');
+    if (this.hasAuthCookie()) {
+      return Cookies.getJSON('cw_d_session_info');
     }
     return false;
   },
-  getPubSubToken() {
-    if (this.isLoggedIn()) {
-      const user = Cookies.getJSON('user') || {};
-      const { pubsub_token: pubsubToken } = user;
-      return pubsubToken;
-    }
-    return null;
-  },
-  getCurrentUser() {
-    if (this.isLoggedIn()) {
-      return Cookies.getJSON('user');
-    }
-    return null;
-  },
-
   verifyPasswordToken({ confirmationToken }) {
     return new Promise((resolve, reject) => {
       axios

app/javascript/dashboard/api/reports.js

@@ -8,7 +8,15 @@ class ReportsAPI extends ApiClient {
     super('reports', { accountScoped: true, apiVersion: 'v2' });
   }
 
-  getReports(metric, since, until, type = 'account', id, group_by) {
+  getReports(
+    metric,
+    since,
+    until,
+    type = 'account',
+    id,
+    group_by,
+    business_hours
+  ) {
     return axios.get(`${this.url}`, {
       params: {
         metric,
@@ -17,12 +25,13 @@ class ReportsAPI extends ApiClient {
         type,
         id,
         group_by,
+        business_hours,
         timezone_offset: getTimeOffset(),
       },
     });
   }
 
-  getSummary(since, until, type = 'account', id, group_by) {
+  getSummary(since, until, type = 'account', id, group_by, business_hours) {
     return axios.get(`${this.url}/summary`, {
       params: {
         since,
@@ -30,6 +39,7 @@ class ReportsAPI extends ApiClient {
         type,
         id,
         group_by,
+        business_hours,
       },
     });
   }

app/javascript/dashboard/assets/scss/_utility-helpers.scss

@@ -51,10 +51,6 @@
   background-color: var(--white);
 }
 
-.text-y-800 {
-  color: var(--y-800);
-}
-
 .text-ellipsis {
   overflow: hidden;
   text-overflow: ellipsis;

app/javascript/dashboard/assets/scss/widgets/_buttons.scss

@@ -62,13 +62,13 @@ $default-button-height: 4.0rem;
     }
 
     &.warning {
-      @include button-style(var(--y-100), var(--y-200), var(--y-900));
+      @include button-style(var(--y-100), var(--y-200), var(--y-700));
     }
   }
 
   &.clear {
     &.warning {
-      color: var(--y-800);
+      color: var(--y-600);
     }
 
     &.button--only-icon:hover {
@@ -87,7 +87,7 @@ $default-button-height: 4.0rem;
       }
 
       &.warning {
-        background: var(--y-100);
+        background: var(--y-50);
       }
     }
   }

app/javascript/dashboard/assets/scss/widgets/_report.scss

@@ -18,6 +18,13 @@
     font-size: $font-size-small;
     font-weight: $font-weight-bold;
     color: $color-heading;
+    display: flex;
+    align-items: center;
+  }
+
+  .info-icon {
+    color: var(--b-400);
+    margin-left: var(--space-micro);
   }
 
   .metric-wrap {
@@ -71,5 +78,10 @@
       font-size: $font-size-default;
       color: $color-gray;
     }
+
+    .business-hours {
+      margin: $space-normal;
+      text-align: center;
+    }
   }
 }

app/javascript/dashboard/assets/scss/widgets/_reports.scss

@@ -25,3 +25,21 @@
   align-items: center;
   display: flex;
 }
+
+.business-hours {
+  align-items: center;
+  display: flex;
+  justify-content: end;
+  margin-bottom: var(--space-normal);
+  margin-left: auto;
+  padding-right: var(--space-normal);
+}
+
+.business-hours-text {
+  font-size: var(--font-size-small);
+}
+
+.switch {
+  margin-bottom: var(--space-zero);
+  margin-left: var(--space-small);
+}

app/javascript/dashboard/components/NetworkNotification.vue

@@ -15,9 +15,9 @@
           {{ $t('NETWORK.BUTTON.REFRESH') }}
         </woot-button>
         <woot-button
-          variant="clear"
+          variant="smooth"
           size="small"
-          color-scheme="secondary"
+          color-scheme="warning"
           icon="dismiss-circle"
           @click="closeNotification"
         >

app/javascript/dashboard/components/SettingsSection.vue

@@ -7,6 +7,10 @@
       <p class="sub-head">
         {{ subTitle }}
       </p>
+      <p v-if="note">
+        <span class="note">{{ $t('INBOX_MGMT.NOTE') }}</span>
+        {{ note }}
+      </p>
     </div>
     <div class="medium-6 small-12">
       <slot></slot>
@@ -25,6 +29,10 @@ export default {
       type: String,
       required: true,
     },
+    note: {
+      type: String,
+      default: '',
+    },
   },
 };
 </script>
@@ -46,5 +54,9 @@ export default {
   .title--section {
     padding-right: var(--space-large);
   }
+
+  .note {
+    font-weight: var(--font-weight-bold);
+  }
 }
 </style>

app/javascript/dashboard/components/buttons/FormSubmitButton.vue

@@ -57,3 +57,13 @@ export default {
   },
 };
 </script>
+<style lang="scss" scoped>
+button:disabled {
+  opacity: 1;
+  background-color: var(--w-100);
+
+  &:hover {
+    background-color: var(--w-100);
+  }
+}
+</style>

app/javascript/dashboard/components/layout/AvailabilityStatus.vue

@@ -53,7 +53,7 @@ export default {
   computed: {
     ...mapGetters({
       getCurrentUserAvailability: 'getCurrentUserAvailability',
-      getCurrentAccountId: 'getCurrentAccountId',
+      currentAccountId: 'getCurrentAccountId',
     }),
     availabilityDisplayLabel() {
       const availabilityIndex = AVAILABILITY_STATUS_KEYS.findIndex(
@@ -63,9 +63,6 @@ export default {
         availabilityIndex
       ];
     },
-    currentAccountId() {
-      return this.getCurrentAccountId;
-    },
     currentUserAvailability() {
       return this.getCurrentUserAvailability;
     },

app/javascript/dashboard/components/layout/Sidebar.vue

@@ -8,6 +8,7 @@
       :active-menu-item="activePrimaryMenu.key"
       @toggle-accounts="toggleAccountModal"
       @key-shortcut-modal="toggleKeyShortcutModal"
+      @open-notification-panel="openNotificationPanel"
     />
     <secondary-sidebar
       :account-id="accountId"
@@ -176,6 +177,9 @@ export default {
     showAddLabelPopup() {
       this.$emit('show-add-label-popup');
     },
+    openNotificationPanel() {
+      this.$emit('open-notification-panel');
+    },
   },
 };
 </script>

app/javascript/dashboard/components/layout/sidebarComponents/NotificationBell.vue

@@ -1,19 +1,21 @@
 <template>
   <div class="notifications-link">
-    <primary-nav-item
-      name="NOTIFICATIONS"
-      icon="alert"
-      :to="`/app/accounts/${accountId}/notifications`"
-      :count="unreadCount"
-    />
+    <woot-button
+      class-names="notifications-link--button"
+      variant="clear"
+      color-scheme="secondary"
+      :class="{ 'is-active': isNotificationPanelActive }"
+      @click="openNotificationPanel"
+    >
+      <fluent-icon icon="alert" />
+      <span v-if="unreadCount" class="badge warning">{{ unreadCount }}</span>
+    </woot-button>
   </div>
 </template>
 <script>
 import { mapGetters } from 'vuex';
-import PrimaryNavItem from './PrimaryNavItem';
 
 export default {
-  components: { PrimaryNavItem },
   computed: {
     ...mapGetters({
       accountId: 'getCurrentAccountId',
@@ -28,8 +30,17 @@ export default {
         ? `${this.notificationMetadata.unreadCount}`
         : '99+';
     },
+    isNotificationPanelActive() {
+      return this.$route.name === 'notifications_index';
+    },
+  },
+  methods: {
+    openNotificationPanel() {
+      if (this.$route.name !== 'notifications_index') {
+        this.$emit('open-notification-panel');
+      }
+    },
   },
-  methods: {},
 };
 </script>
 
@@ -37,4 +48,32 @@ export default {
 .notifications-link {
   margin-bottom: var(--space-small);
 }
+
+.badge {
+  position: absolute;
+  right: var(--space-minus-smaller);
+  top: var(--space-minus-smaller);
+}
+.notifications-link--button {
+  display: flex;
+  position: relative;
+  border-radius: var(--border-radius-large);
+  border: 1px solid transparent;
+  color: var(--s-600);
+  margin: var(--space-small) 0;
+
+  &:hover {
+    background: var(--w-50);
+    color: var(--s-600);
+  }
+
+  &:focus {
+    border-color: var(--w-500);
+  }
+
+  &.is-active {
+    background: var(--w-50);
+    color: var(--w-500);
+  }
+}
 </style>

app/javascript/dashboard/components/layout/sidebarComponents/Primary.vue

@@ -16,7 +16,7 @@
       />
     </nav>
     <div class="menu vertical user-menu">
-      <notification-bell />
+      <notification-bell @open-notification-panel="openNotificationPanel" />
       <agent-details @toggle-menu="toggleOptions" />
       <options-menu
         :show="showOptionsMenu"
@@ -83,6 +83,9 @@ export default {
     toggleSupportChatWindow() {
       window.$chatwoot.toggle();
     },
+    openNotificationPanel() {
+      this.$emit('open-notification-panel');
+    },
   },
 };
 </script>

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -85,14 +85,20 @@ export default {
         toState: frontendURL(`accounts/${this.accountId}/settings/inboxes/new`),
         toStateName: 'settings_inbox_new',
         newLinkRouteName: 'settings_inbox_new',
-        children: this.inboxes.map(inbox => ({
+        children: this.inboxes
+          .map(inbox => ({
             id: inbox.id,
             label: inbox.name,
             truncateLabel: true,
-          toState: frontendURL(`accounts/${this.accountId}/inbox/${inbox.id}`),
+            toState: frontendURL(
+              `accounts/${this.accountId}/inbox/${inbox.id}`
+            ),
             type: inbox.channel_type,
             phoneNumber: inbox.phone_number,
-        })),
+          }))
+          .sort((a, b) =>
+            a.label.toLowerCase() > b.label.toLowerCase() ? 1 : -1
+          ),
       };
     },
     labelSection() {

app/javascript/dashboard/components/layout/sidebarComponents/specs/NotificationBell.spec.js

@@ -14,6 +14,10 @@ const i18nConfig = new VueI18n({
   messages: i18n,
 });
 
+const $route = {
+  name: 'notifications_index',
+};
+
 describe('notificationBell', () => {
   const accountId = 1;
   const notificationMetadata = { unreadCount: 19 };
@@ -45,24 +49,40 @@ describe('notificationBell', () => {
   });
 
   it('it should return unread count 19 ', () => {
-    const notificationBell = shallowMount(NotificationBell, {
-      store,
+    const wrapper = shallowMount(NotificationBell, {
       localVue,
       i18n: i18nConfig,
+      store,
+      mocks: {
+        $route,
+      },
     });
-
-    const statusViewTitle = notificationBell.find('primary-nav-item-stub');
-    expect(statusViewTitle.vm.count).toBe('19');
+    expect(wrapper.vm.unreadCount).toBe('19');
   });
 
   it('it should return unread count 99+ ', async () => {
-    notificationMetadata.unreadCount = 101;
+    notificationMetadata.unreadCount = 100;
+    const wrapper = shallowMount(NotificationBell, {
+      localVue,
+      i18n: i18nConfig,
+      store,
+      mocks: {
+        $route,
+      },
+    });
+    expect(wrapper.vm.unreadCount).toBe('99+');
+  });
+
+  it('isNotificationPanelActive', async () => {
     const notificationBell = shallowMount(NotificationBell, {
       store,
       localVue,
       i18n: i18nConfig,
+      mocks: {
+        $route,
+      },
     });
-    const statusViewTitle = notificationBell.find('primary-nav-item-stub');
-    expect(statusViewTitle.vm.count).toBe('99+');
+
+    expect(notificationBell.vm.isNotificationPanelActive).toBe(true);
   });
 });

app/javascript/dashboard/components/ui/Banner.vue

@@ -112,10 +112,10 @@ export default {
   }
 
   &.warning {
-    background: var(--y-800);
-    color: var(--s-600);
+    background: var(--y-600);
+    color: var(--y-500);
     a {
-      color: var(--s-600);
+      color: var(--y-500);
     }
   }
 

app/javascript/dashboard/components/ui/Label.vue

@@ -157,7 +157,7 @@ export default {
   &.warning {
     background: var(--y-100);
     color: var(--y-900);
-    border: 1px solid var(--y-300);
+    border: 1px solid var(--y-200);
     a {
       color: var(--y-900);
     }

app/javascript/dashboard/components/ui/Switch.vue

@@ -1,54 +1,66 @@
 <template>
-  <label class="switch" :class="classObject">
-    <input
-      :id="id"
-      v-model="value"
-      class="switch-input"
-      :name="name"
-      :disabled="disabled"
-      type="checkbox"
-    />
-    <div class="switch-paddle" :for="name">
-      <span class="show-for-sr">on off</span>
-    </div>
-  </label>
+  <button
+    type="button"
+    class="toggle-button"
+    :class="{ active: value }"
+    role="switch"
+    :aria-checked="value.toString()"
+    @click="onClick"
+  >
+    <span aria-hidden="true" :class="{ active: value }"></span>
+  </button>
 </template>
 
 <script>
 export default {
   props: {
-    disabled: Boolean,
-    type: { type: String, default: '' },
-    size: { type: String, default: '' },
-    checked: Boolean,
-    name: { type: String, default: '' },
-    id: { type: String, default: '' },
+    value: { type: Boolean, default: false },
   },
-  data() {
-    return {
-      value: null,
-    };
+  methods: {
+    onClick() {
+      this.$emit('input', !this.value);
     },
-  computed: {
-    classObject() {
-      const { type, size, value } = this;
-      return {
-        [`is-${type}`]: type,
-        [`${size}`]: size,
-        checked: value,
-      };
-    },
-  },
-  watch: {
-    value(val) {
-      this.$emit('input', val);
-    },
-  },
-  beforeMount() {
-    this.value = this.checked;
-  },
-  mounted() {
-    this.$emit('input', (this.value = !!this.checked));
   },
 };
 </script>
+<style lang="scss" scoped>
+.toggle-button {
+  --toggle-button-box-shadow: rgb(255, 255, 255) 0px 0px 0px 0px,
+    rgba(59, 130, 246, 0.5) 0px 0px 0px 0px, rgba(0, 0, 0, 0.1) 0px 1px 3px 0px,
+    rgba(0, 0, 0, 0.06) 0px 1px 2px 0px;
+  background-color: var(--s-200);
+  border-radius: var(--border-radius-large);
+  border: 2px solid transparent;
+  cursor: pointer;
+  display: flex;
+  flex-shrink: 0;
+  height: 19px;
+  position: relative;
+  transition-duration: 200ms;
+  transition-property: background-color;
+  transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
+  width: 34px;
+
+  &.active {
+    background-color: var(--w-500);
+  }
+
+  span {
+    --space-one-point-five: 1.5rem;
+    background-color: var(--white);
+    border-radius: 100%;
+    box-shadow: var(--toggle-button-box-shadow);
+    display: inline-block;
+    height: var(--space-one-point-five);
+    transform: translate(0, 0);
+    transition-duration: 200ms;
+    transition-property: transform;
+    transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
+    width: var(--space-one-point-five);
+
+    &.active {
+      transform: translate(var(--space-one-point-five), var(--space-zero));
+    }
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/AutomationActionInput.vue

@@ -7,7 +7,8 @@
       <select
         v-model="action_name"
         class="action__question"
-        @change="resetFilter()"
+        :class="{ 'full-width': !showActionInput }"
+        @change="resetAction()"
       >
         <option
           v-for="attribute in actionTypes"
@@ -17,8 +18,12 @@
           {{ attribute.label }}
         </option>
       </select>
-      <div class="filter__answer--wrap">
-        <div class="multiselect-wrap--small">
+      <div v-if="showActionInput" class="filter__answer--wrap">
+        <div v-if="inputType">
+          <div
+            v-if="inputType === 'multi_select'"
+            class="multiselect-wrap--small"
+          >
             <multiselect
               v-model="action_params"
               track-by="id"
@@ -33,6 +38,21 @@
               :allow-empty="false"
             />
           </div>
+          <input
+            v-else-if="inputType === 'email'"
+            v-model="action_params"
+            type="email"
+            class="answer--text-input"
+            placeholder="Enter email"
+          />
+          <input
+            v-else-if="inputType === 'url'"
+            v-model="action_params"
+            type="url"
+            class="answer--text-input"
+            placeholder="Enter url"
+          />
+        </div>
       </div>
       <woot-button
         icon="dismiss"
@@ -41,6 +61,18 @@
         @click="removeAction"
       />
     </div>
+    <automation-action-team-message-input
+      v-if="inputType === 'team_message'"
+      v-model="action_params"
+      :teams="dropdownValues"
+    />
+    <textarea
+      v-if="inputType === 'textarea'"
+      v-model="action_params"
+      rows="4"
+      :placeholder="$t('AUTOMATION.ACTION.TEAM_MESSAGE_INPUT_PLACEHOLDER')"
+      class="action-message"
+    ></textarea>
     <p
       v-if="v.action_params.$dirty && v.action_params.$error"
       class="filter-error"
@@ -51,7 +83,11 @@
 </template>
 
 <script>
+import AutomationActionTeamMessageInput from './AutomationActionTeamMessageInput.vue';
 export default {
+  components: {
+    AutomationActionTeamMessageInput,
+  },
   props: {
     value: {
       type: Object,
@@ -69,6 +105,10 @@ export default {
       type: Object,
       default: () => null,
     },
+    showActionInput: {
+      type: Boolean,
+      default: true,
+    },
   },
   computed: {
     action_name: {
@@ -91,13 +131,17 @@ export default {
         this.$emit('input', { ...payload, action_params: value });
       },
     },
+    inputType() {
+      return this.actionTypes.find(action => action.key === this.action_name)
+        .inputType;
+    },
   },
   methods: {
     removeAction() {
       this.$emit('removeAction');
     },
-    resetFilter() {
-      this.$emit('resetFilter');
+    resetAction() {
+      this.$emit('resetAction');
     },
   },
 };
@@ -136,6 +180,10 @@ export default {
   max-width: 50%;
 }
 
+.action__question.full-width {
+  max-width: 100%;
+}
+
 .filter__answer--wrap {
   margin-right: var(--space-smaller);
   flex-grow: 1;
@@ -179,4 +227,7 @@ export default {
 .multiselect {
   margin-bottom: var(--space-zero);
 }
+.action-message {
+  margin: var(--space-small) 0 0;
+}
 </style>

app/javascript/dashboard/components/widgets/AutomationActionTeamMessageInput.vue

@@ -0,0 +1,62 @@
+<template>
+  <div>
+    <div class="multiselect-wrap--small">
+      <multiselect
+        v-model="selectedTeams"
+        track-by="id"
+        label="name"
+        :placeholder="$t('AUTOMATION.ACTION.TEAM_DROPDOWN_PLACEHOLDER')"
+        :multiple="true"
+        selected-label
+        :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+        deselect-label=""
+        :max-height="160"
+        :options="teams"
+        :allow-empty="false"
+        @input="updateValue"
+      />
+      <textarea
+        v-model="message"
+        rows="4"
+        :placeholder="$t('AUTOMATION.ACTION.TEAM_MESSAGE_INPUT_PLACEHOLDER')"
+        @input="updateValue"
+      ></textarea>
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  // The value types are dynamic, hence prop validation removed to work with our action schema
+  // eslint-disable-next-line vue/require-prop-types
+  props: ['teams', 'value'],
+  data() {
+    return {
+      selectedTeams: [],
+      message: '',
+    };
+  },
+  mounted() {
+    const { team_ids: teamIds } = this.value;
+    this.selectedTeams = teamIds;
+    this.message = this.value.message;
+  },
+  methods: {
+    updateValue() {
+      this.$emit('input', {
+        team_ids: this.selectedTeams.map(team => team.id),
+        message: this.message,
+      });
+    },
+  },
+};
+</script>
+
+<style scoped>
+.multiselect {
+  margin: var(--space-smaller) var(--space-zero);
+}
+textarea {
+  margin-bottom: var(--space-zero);
+}
+</style>

app/javascript/dashboard/components/widgets/ReportStatsCard.vue

@@ -5,7 +5,14 @@
     @click="onClick(index)"
   >
     <h3 class="heading">
-      {{ heading }}
+      <span>{{ heading }}</span>
+      <fluent-icon
+        v-if="infoText"
+        v-tooltip="infoText"
+        size="14"
+        icon="info"
+        class="info-icon"
+      />
     </h3>
     <div class="metric-wrap">
       <h4 class="metric">
@@ -22,6 +29,7 @@
 export default {
   props: {
     heading: { type: String, default: '' },
+    infoText: { type: String, default: '' },
     point: { type: [Number, String], default: '' },
     trend: { type: Number, default: null },
     index: { type: Number, default: null },

app/javascript/dashboard/components/widgets/Thumbnail.vue

@@ -209,7 +209,7 @@ export default {
   }
 
   .user-online-status--busy {
-    background: var(--y-700);
+    background: var(--y-500);
   }
 
   .user-online-status--offline {

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -163,13 +163,13 @@ export default {
 
     &:hover,
     &:active {
-      color: var(--y-800);
+      color: var(--y-700);
     }
   }
 }
 
 .button--note {
-  color: var(--y-900);
+  color: var(--y-600);
 }
 
 .action-wrap {

app/javascript/dashboard/components/widgets/chart/BarChart.js

@@ -3,7 +3,7 @@ import { Bar } from 'vue-chartjs';
 const fontFamily =
   '-apple-system,system-ui,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif';
 
-const chartOptions = {
+const defaultChartOptions = {
   responsive: true,
   maintainAspectRatio: false,
   legend: {
@@ -11,10 +11,14 @@ const chartOptions = {
       fontFamily,
     },
   },
+  datasets: {
+    bar: {
+      barPercentage: 1.0,
+    },
+  },
   scales: {
     xAxes: [
       {
-        barPercentage: 1.1,
         ticks: {
           fontFamily,
         },
@@ -39,8 +43,20 @@ const chartOptions = {
 
 export default {
   extends: Bar,
-  props: ['collection'],
+  props: {
+    collection: {
+      type: Object,
+      default: () => {},
+    },
+    chartOptions: {
+      type: Object,
+      default: () => {},
+    },
+  },
   mounted() {
-    this.renderChart(this.collection, chartOptions);
+    this.renderChart(this.collection, {
+      ...defaultChartOptions,
+      ...this.chartOptions,
+    });
   },
 };

app/javascript/dashboard/components/widgets/conversation/AvailabilityStatusBadge.vue

@@ -23,7 +23,7 @@ export default {
     background: var(--s-500);
   }
   &__busy {
-    background: var(--y-700);
+    background: var(--y-500);
   }
 }
 </style>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -14,8 +14,8 @@
           <fluent-icon
             v-if="!isHMACVerified"
             v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
-            class="text-y-800"
             size="14"
+            class="hmac-warning__icon"
             icon="warning"
           />
         </h3>
@@ -181,7 +181,11 @@ export default {
 
   .snoozed--display-text {
     font-weight: var(--font-weight-medium);
-    color: var(--y-900);
+    color: var(--y-600);
   }
 }
+
+.hmac-warning__icon {
+  color: var(--y-600);
+}
 </style>

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -207,7 +207,11 @@ export default {
         }
       }
       return (
-        this.formatMessage(this.data.content, this.isATweet) + botMessageContent
+        this.formatMessage(
+          this.data.content,
+          this.isATweet,
+          this.data.private
+        ) + botMessageContent
       );
     },
     contentAttributes() {

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -83,7 +83,6 @@
         </div>
       </div>
       <reply-box
-        v-on-clickaway="closePopoutReplyBox"
         :conversation-id="currentChat.id"
         :is-a-tweet="isATweet"
         :selected-tweet="selectedTweet"
@@ -109,7 +108,6 @@ import inboxMixin from 'shared/mixins/inboxMixin';
 import { calculateScrollTop } from './helpers/scrollTopCalculationHelper';
 import { isEscape } from 'shared/helpers/KeyboardHelpers';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
-import { mixin as clickaway } from 'vue-clickaway';
 
 export default {
   components: {
@@ -117,7 +115,7 @@ export default {
     ReplyBox,
     Banner,
   },
-  mixins: [conversationMixin, inboxMixin, eventListenerMixins, clickaway],
+  mixins: [conversationMixin, inboxMixin, eventListenerMixins],
   props: {
     isContactPanelOpen: {
       type: Boolean,

app/javascript/dashboard/components/widgets/conversation/ReplyEmailHead.vue

@@ -8,7 +8,7 @@
         <div class="input-group-field">
           <woot-input
             v-model.trim="$v.ccEmailsVal.$model"
-            type="email"
+            type="text"
             :class="{ error: $v.ccEmailsVal.$error }"
             :placeholder="$t('CONVERSATION.REPLYBOX.EMAIL_HEAD.CC.PLACEHOLDER')"
             @blur="onBlur"
@@ -35,7 +35,7 @@
         <div class="input-group-field">
           <woot-input
             v-model.trim="$v.bccEmailsVal.$model"
-            type="email"
+            type="text"
             :class="{ error: $v.bccEmailsVal.$error }"
             :placeholder="
               $t('CONVERSATION.REPLYBOX.EMAIL_HEAD.BCC.PLACEHOLDER')

app/javascript/dashboard/helper/APIHelper.js

@@ -1,4 +1,3 @@
-/* eslint no-console: 0 */
 import Auth from '../api/auth';
 
 const parseErrorCode = error => Promise.reject(error);
@@ -7,7 +6,7 @@ export default axios => {
   const { apiHost = '' } = window.chatwootConfig || {};
   const wootApi = axios.create({ baseURL: `${apiHost}/` });
   // Add Auth Headers to requests if logged in
-  if (Auth.isLoggedIn()) {
+  if (Auth.hasAuthCookie()) {
     const {
       'access-token': accessToken,
       'token-type': tokenType,

app/javascript/dashboard/helper/URLHelper.js

@@ -14,6 +14,9 @@ export const getLoginRedirectURL = (ssoAccountId, user) => {
   if (ssoAccount) {
     return frontendURL(`accounts/${ssoAccountId}/dashboard`);
   }
+  if (accounts.length) {
+    return frontendURL(`accounts/${accounts[0].id}/dashboard`);
+  }
   return DEFAULT_REDIRECT_URL;
 };
 
@@ -41,15 +44,6 @@ export const conversationUrl = ({
   return url;
 };
 
-export const accountIdFromPathname = pathname => {
-  const isInsideAccountScopedURLs = pathname.includes('/app/accounts');
-  const urlParam = pathname.split('/')[3];
-  // eslint-disable-next-line no-restricted-globals
-  const isScoped = isInsideAccountScopedURLs && !isNaN(urlParam);
-  const accountId = isScoped ? Number(urlParam) : '';
-  return accountId;
-};
-
 export const isValidURL = value => {
   /* eslint-disable no-useless-escape */
   const URL_REGEX = /^https?:\/\/(?:www\.)?[-a-zA-Z0-9@:%._\+~#=]{1,256}\.[a-zA-Z0-9()]{1,6}\b([-a-zA-Z0-9()@:%_\+.~#?&//=]*)$/gm;

app/javascript/dashboard/helper/actionCable.js

@@ -22,6 +22,7 @@ class ActionCableConnector extends BaseActionCableConnector {
       'contact.deleted': this.onContactDelete,
       'contact.updated': this.onContactUpdate,
       'conversation.mentioned': this.onConversationMentioned,
+      'notification.created': this.onNotificationCreated,
     };
   }
 
@@ -134,17 +135,14 @@ class ActionCableConnector extends BaseActionCableConnector {
   onContactUpdate = data => {
     this.app.$store.dispatch('contacts/updateContact', data);
   };
+
+  onNotificationCreated = data => {
+    this.app.$store.dispatch('notifications/addNotification', data);
+  };
 }
 
 export default {
-  init() {
-    if (AuthAPI.isLoggedIn()) {
-      const actionCable = new ActionCableConnector(
-        window.WOOT,
-        AuthAPI.getPubSubToken()
-      );
-      return actionCable;
-    }
-    return null;
+  init(pubsubToken) {
+    return new ActionCableConnector(window.WOOT, pubsubToken);
   },
 };

app/javascript/dashboard/helper/actionQueryGenerator.js

@@ -1,8 +1,19 @@
+const formatArray = params => {
+  if (params.length <= 0) {
+    params = [];
+  } else if (params.every(elem => typeof elem === 'string')) {
+    params = [...params];
+  } else {
+    params = params.map(val => val.id);
+  }
+  return params;
+};
+
 const generatePayload = data => {
   const actions = JSON.parse(JSON.stringify(data));
   let payload = actions.map(item => {
     if (Array.isArray(item.action_params)) {
-      item.action_params = item.action_params.map(val => val.id);
+      item.action_params = formatArray(item.action_params);
     } else if (typeof item.values === 'object') {
       item.action_params = [item.action_params.id];
     } else if (!item.action_params) {

app/javascript/dashboard/helper/pushHelper.js

@@ -44,7 +44,7 @@ export const getPushSubscriptionPayload = subscription => ({
 });
 
 export const sendRegistrationToServer = subscription => {
-  if (auth.isLoggedIn()) {
+  if (auth.hasAuthCookie()) {
     return NotificationSubscriptions.create(
       getPushSubscriptionPayload(subscription)
     );

app/javascript/dashboard/helper/specs/URLHelper.spec.js

@@ -1,7 +1,6 @@
 import {
   frontendURL,
   conversationUrl,
-  accountIdFromPathname,
   isValidURL,
   getLoginRedirectURL,
 } from '../URLHelper';
@@ -39,18 +38,6 @@ describe('#URL Helpers', () => {
     });
   });
 
-  describe('accountIdFromPathname', () => {
-    it('should return account id if accont scoped url is passed', () => {
-      expect(accountIdFromPathname('/app/accounts/1/settings/general')).toBe(1);
-    });
-    it('should return empty string if accont scoped url not is passed', () => {
-      expect(accountIdFromPathname('/app/accounts/settings/general')).toBe('');
-    });
-    it('should return empty string if empty string is passed', () => {
-      expect(accountIdFromPathname('')).toBe('');
-    });
-  });
-
   describe('isValidURL', () => {
     it('should return true if valid url is passed', () => {
       expect(isValidURL('https://chatwoot.com')).toBe(true);
@@ -75,7 +62,7 @@ describe('#URL Helpers', () => {
         getLoginRedirectURL('7500', {
           accounts: [{ id: '7501', name: 'Test Account 7501' }],
         })
-      ).toBe('/app/');
+      ).toBe('/app/accounts/7501/dashboard');
       expect(getLoginRedirectURL('7500', null)).toBe('/app/');
     });
   });

app/javascript/dashboard/i18n/locale/en/automation.json

@@ -89,7 +89,9 @@
       "DELETE_MESSAGE": "You need to have atleast one condition to save"
     },
     "ACTION": {
-      "DELETE_MESSAGE": "You need to have atleast one action to save"
+      "DELETE_MESSAGE": "You need to have atleast one action to save",
+      "TEAM_MESSAGE_INPUT_PLACEHOLDER": "Enter your message here",
+      "TEAM_DROPDOWN_PLACEHOLDER": "Select teams"
     },
     "TOGGLE": {
       "ACTIVATION_TITLE": "Activate Automation Rule",

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -70,6 +70,14 @@
     "SUCCESS_MESSAGE": "Contacts saved successfully",
     "ERROR_MESSAGE": "There was an error, please try again"
   },
+  "DELETE_NOTE": {
+    "CONFIRM":{
+      "TITLE": "Confirm Deletion",
+      "MESSAGE": "Are you want sure to delete this note?",
+      "YES": "Yes, Delete it",
+      "NO": "No, Keep it"
+    }
+  },
   "DELETE_CONTACT": {
     "BUTTON_LABEL": "Delete Contact",
     "TITLE": "Delete contact",

app/javascript/dashboard/i18n/locale/en/generalSettings.json

@@ -60,6 +60,13 @@
   "NOTIFICATIONS_PAGE": {
     "HEADER": "Notifications",
     "MARK_ALL_DONE": "Mark All Done",
+    "DELETE_TITLE": "deleted",
+    "UNREAD_NOTIFICATION": {
+      "TITLE": "Unread Notifications",
+      "ALL_NOTIFICATIONS": "View all notifications",
+      "LOADING_UNREAD_MESSAGE": "Loading unread notifications...",
+      "EMPTY_MESSAGE": "You have no unread notifications"
+    },
     "LIST": {
       "LOADING_MESSAGE": "Loading notifications...",
       "404": "No Notifications",

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -395,7 +395,8 @@
     "FEATURES": {
       "LABEL": "Features",
       "DISPLAY_FILE_PICKER": "Display file picker on the widget",
-      "DISPLAY_EMOJI_PICKER": "Display emoji picker on the widget"
+      "DISPLAY_EMOJI_PICKER": "Display emoji picker on the widget",
+      "ALLOW_END_CONVERSATION": "Allow users to end conversation from the widget"
     },
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger Script",
@@ -469,6 +470,7 @@
     "IMAP": {
       "TITLE": "IMAP",
       "SUBTITLE": "Set your IMAP details",
+      "NOTE_TEXT": "To enable SMTP, please configure IMAP.",
       "UPDATE": "Update IMAP settings",
       "TOGGLE_AVAILABILITY": "Enable IMAP configuration for this inbox",
       "TOGGLE_HELP": "Enabling IMAP will help the user to recieve email",
@@ -484,9 +486,9 @@
         "LABEL": "Port",
         "PLACE_HOLDER": "Port"
       },
-      "EMAIL": {
-        "LABEL": "Email",
-        "PLACE_HOLDER": "Email"
+      "LOGIN": {
+        "LABEL": "Login",
+        "PLACE_HOLDER": "Login"
       },
       "PASSWORD": {
         "LABEL": "Password",
@@ -512,9 +514,9 @@
         "LABEL": "Port",
         "PLACE_HOLDER": "Port"
       },
-      "EMAIL": {
-        "LABEL": "Email",
-        "PLACE_HOLDER": "Email"
+      "LOGIN": {
+        "LABEL": "Login",
+        "PLACE_HOLDER": "Login"
       },
       "PASSWORD": {
         "LABEL": "Password",
@@ -527,7 +529,9 @@
       "ENCRYPTION": "Encryption",
       "SSL_TLS": "SSL/TLS",
       "START_TLS": "STARTTLS",
-      "OPEN_SSL_VERIFY_MODE": "Open SSL Verify Mode"
-    }
+      "OPEN_SSL_VERIFY_MODE": "Open SSL Verify Mode",
+      "AUTH_MECHANISM": "Authentication"
+    },
+    "NOTE": "Note: "
   }
 }

app/javascript/dashboard/i18n/locale/en/report.json

@@ -18,12 +18,16 @@
         "DESC": "( Total )"
       },
       "FIRST_RESPONSE_TIME": {
-        "NAME": "First response time",
-        "DESC": "( Avg )"
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
         "NAME": "Resolution Time",
-        "DESC": "( Avg )"
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
         "NAME": "Resolution Count",
@@ -76,7 +80,8 @@
       { "id": 2, "groupBy": "Week" },
       { "id": 3, "groupBy": "Month" },
       { "id": 4, "groupBy": "Year" }
-    ]
+    ],
+    "BUSINESS_HOURS": "Business Hours"
   },
   "AGENT_REPORTS": {
     "HEADER": "Agents Overview",
@@ -98,12 +103,16 @@
         "DESC": "( Total )"
       },
       "FIRST_RESPONSE_TIME": {
-        "NAME": "First response time",
-        "DESC": "( Avg )"
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
         "NAME": "Resolution Time",
-        "DESC": "( Avg )"
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
         "NAME": "Resolution Count",
@@ -161,12 +170,16 @@
         "DESC": "( Total )"
       },
       "FIRST_RESPONSE_TIME": {
-        "NAME": "First response time",
-        "DESC": "( Avg )"
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
         "NAME": "Resolution Time",
-        "DESC": "( Avg )"
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
         "NAME": "Resolution Count",
@@ -224,12 +237,16 @@
         "DESC": "( Total )"
       },
       "FIRST_RESPONSE_TIME": {
-        "NAME": "First response time",
-        "DESC": "( Avg )"
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
         "NAME": "Resolution Time",
-        "DESC": "( Avg )"
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
         "NAME": "Resolution Count",
@@ -287,12 +304,16 @@
         "DESC": "( Total )"
       },
       "FIRST_RESPONSE_TIME": {
-        "NAME": "First response time",
-        "DESC": "( Avg )"
+        "NAME": "First Response Time",
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
         "NAME": "Resolution Time",
-        "DESC": "( Avg )"
+        "DESC": "( Avg )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
         "NAME": "Resolution Count",

app/javascript/dashboard/i18n/locale/en/setNewPassword.json

@@ -15,6 +15,9 @@
       "SUCCESS_MESSAGE": "Successfully changed the password",
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
+    "CAPTCHA": {
+      "ERROR": "Verification expired. Please solve captcha again."
+    },
     "SUBMIT": "Submit"
   }
 }

app/javascript/dashboard/i18n/locale/en/signup.json

@@ -21,7 +21,8 @@
     "PASSWORD": {
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
-      "ERROR": "Password is too short"
+      "ERROR": "Password is too short",
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm Password",

app/javascript/dashboard/i18n/locale/en/teamsSettings.json

@@ -83,7 +83,7 @@
       "SELECT_ALL": "select all agents",
       "SELECTED_COUNT": "%{selected} out of %{total} agents selected.",
       "BUTTON_TEXT": "Add agents",
-      "AGENT_VALIDATION_ERROR": "Select atleaset one agent."
+      "AGENT_VALIDATION_ERROR": "Select at least one agent."
     },
 
     "FINISH": {

app/javascript/dashboard/mixins/reportMixin.js

@@ -5,6 +5,7 @@ export default {
   computed: {
     ...mapGetters({
       accountSummary: 'getAccountSummary',
+      accountReport: 'getAccountReports',
     }),
     calculateTrend() {
       return metric_key => {
@@ -19,15 +20,32 @@ export default {
     },
     displayMetric() {
       return metric_key => {
-        if (
-          ['avg_first_response_time', 'avg_resolution_time'].includes(
-            metric_key
-          )
-        ) {
+        if (this.isAverageMetricType(metric_key)) {
           return formatTime(this.accountSummary[metric_key]);
         }
         return this.accountSummary[metric_key];
       };
     },
+    displayInfoText() {
+      return metric_key => {
+        if (this.metrics[this.currentSelection].KEY !== metric_key) {
+          return '';
+        }
+        if (this.isAverageMetricType(metric_key)) {
+          const total = this.accountReport.data
+            .map(item => item.count)
+            .reduce((prev, curr) => prev + curr, 0);
+          return `${this.metrics[this.currentSelection].INFO_TEXT} ${total}`;
+        }
+        return '';
+      };
+    },
+    isAverageMetricType() {
+      return metric_key => {
+        return ['avg_first_response_time', 'avg_resolution_time'].includes(
+          metric_key
+        );
+      };
+    },
   },
 };

app/javascript/dashboard/mixins/specs/reportMixin.spec.js

@@ -11,6 +11,7 @@ describe('reportMixin', () => {
   beforeEach(() => {
     getters = {
       getAccountSummary: () => reportFixtures.summary,
+      getAccountReports: () => reportFixtures.report,
     };
     store = new Vuex.Store({ getters });
   });
@@ -24,7 +25,7 @@ describe('reportMixin', () => {
     const wrapper = shallowMount(Component, { store, localVue });
     expect(wrapper.vm.displayMetric('conversations_count')).toEqual(5);
     expect(wrapper.vm.displayMetric('avg_first_response_time')).toEqual(
-      '3 Min'
+      '3 Min 18 Sec'
     );
   });
 
@@ -38,4 +39,67 @@ describe('reportMixin', () => {
     expect(wrapper.vm.calculateTrend('conversations_count')).toEqual(25);
     expect(wrapper.vm.calculateTrend('resolutions_count')).toEqual(0);
   });
+
+  it('display info text', () => {
+    const Component = {
+      render() {},
+      title: 'TestComponent',
+      mixins: [reportMixin],
+      data() {
+        return {
+          currentSelection: 0,
+        };
+      },
+      computed: {
+        metrics() {
+          return [
+            {
+              DESC: '( Avg )',
+              INFO_TEXT: 'Total number of conversations used for computation:',
+              KEY: 'avg_first_response_time',
+              NAME: 'First Response Time',
+            },
+          ];
+        },
+      },
+    };
+    const wrapper = shallowMount(Component, { store, localVue });
+    expect(wrapper.vm.displayInfoText('avg_first_response_time')).toEqual(
+      'Total number of conversations used for computation: 4'
+    );
+  });
+
+  it('do not display info text', () => {
+    const Component = {
+      render() {},
+      title: 'TestComponent',
+      mixins: [reportMixin],
+      data() {
+        return {
+          currentSelection: 0,
+        };
+      },
+      computed: {
+        metrics() {
+          return [
+            {
+              DESC: '( Total )',
+              INFO_TEXT: '',
+              KEY: 'conversation_count',
+              NAME: 'Conversations',
+            },
+            {
+              DESC: '( Avg )',
+              INFO_TEXT: 'Total number of conversations used for computation:',
+              KEY: 'avg_first_response_time',
+              NAME: 'First Response Time',
+            },
+          ];
+        },
+      },
+    };
+    const wrapper = shallowMount(Component, { store, localVue });
+    expect(wrapper.vm.displayInfoText('conversation_count')).toEqual('');
+    expect(wrapper.vm.displayInfoText('incoming_messages_count')).toEqual('');
+  });
 });

app/javascript/dashboard/mixins/specs/reportMixinFixtures.js

@@ -15,4 +15,15 @@ export default {
     },
     resolutions_count: 3,
   },
+  report: {
+    data: [
+      { value: '0.00', timestamp: 1647541800, count: 0 },
+      { value: '0.00', timestamp: 1647628200, count: 0 },
+      { value: '0.00', timestamp: 1647714600, count: 0 },
+      { value: '0.00', timestamp: 1647801000, count: 0 },
+      { value: '0.01', timestamp: 1647887400, count: 4 },
+      { value: '0.00', timestamp: 1647973800, count: 0 },
+      { value: '0.00', timestamp: 1648060200, count: 0 },
+    ],
+  },
 };

app/javascript/dashboard/modules/notes/components/ContactNote.vue

@@ -21,9 +21,19 @@
           size="tiny"
           icon="delete"
           color-scheme="secondary"
-          @click="onDelete"
+          @click="toggleDeleteModal"
         />
       </div>
+      <woot-delete-modal
+        v-if="showDeleteModal"
+        :show.sync="showDeleteModal"
+        :on-close="closeDelete"
+        :on-confirm="confirmDeletion"
+        :title="$t('DELETE_NOTE.CONFIRM.TITLE')"
+        :message="$t('DELETE_NOTE.CONFIRM.MESSAGE')"
+        :confirm-text="$t('DELETE_NOTE.CONFIRM.YES')"
+        :reject-text="$t('DELETE_NOTE.CONFIRM.NO')"
+      />
     </div>
     <p class="note__content" v-html="formatMessage(note || '')" />
   </div>
@@ -59,7 +69,11 @@ export default {
       default: 0,
     },
   },
-
+  data() {
+    return {
+      showDeleteModal: false,
+    };
+  },
   computed: {
     readableTime() {
       return this.dynamicTime(this.createdAt);
@@ -73,9 +87,19 @@ export default {
   },
 
   methods: {
+    toggleDeleteModal() {
+      this.showDeleteModal = !this.showDeleteModal;
+    },
     onDelete() {
       this.$emit('delete', this.id);
     },
+    confirmDeletion() {
+      this.onDelete();
+      this.closeDelete();
+    },
+    closeDelete() {
+      this.showDeleteModal = false;
+    },
   },
 };
 </script>

app/javascript/dashboard/routes/auth/Signup.vue

@@ -54,14 +54,9 @@
             :class="{ error: $v.credentials.password.$error }"
             :label="$t('LOGIN.PASSWORD.LABEL')"
             :placeholder="$t('SET_NEW_PASSWORD.PASSWORD.PLACEHOLDER')"
-            :error="
-              $v.credentials.password.$error
-                ? $t('SET_NEW_PASSWORD.PASSWORD.ERROR')
-                : ''
-            "
+            :error="passwordErrorText"
             @blur="$v.credentials.password.$touch"
           />
-
           <woot-input
             v-model.trim="credentials.confirmPassword"
             type="password"
@@ -77,9 +72,17 @@
           />
           <div v-if="globalConfig.hCaptchaSiteKey" class="h-captcha--box">
             <vue-hcaptcha
+              ref="hCaptcha"
+              :class="{ error: !hasAValidCaptcha && didCaptchaReset }"
               :sitekey="globalConfig.hCaptchaSiteKey"
               @verify="onRecaptchaVerified"
             />
+            <span
+              v-if="!hasAValidCaptcha && didCaptchaReset"
+              class="captcha-error"
+            >
+              {{ $t('SET_NEW_PASSWORD.CAPTCHA.ERROR') }}
+            </span>
           </div>
           <woot-submit-button
             :disabled="isSignupInProgress || !hasAValidCaptcha"
@@ -114,6 +117,7 @@ import globalConfigMixin from 'shared/mixins/globalConfigMixin';
 import alertMixin from 'shared/mixins/alertMixin';
 import { DEFAULT_REDIRECT_URL } from '../../constants';
 import VueHcaptcha from '@hcaptcha/vue-hcaptcha';
+import { isValidPassword } from 'shared/helpers/Validators';
 export default {
   components: {
     VueHcaptcha,
@@ -129,6 +133,7 @@ export default {
         confirmPassword: '',
         hCaptchaClientResponse: '',
       },
+      didCaptchaReset: false,
       isSignupInProgress: false,
       error: '',
     };
@@ -149,6 +154,7 @@ export default {
       },
       password: {
         required,
+        isValidPassword,
         minLength: minLength(6),
       },
       confirmPassword: {
@@ -178,11 +184,25 @@ export default {
       }
       return true;
     },
+    passwordErrorText() {
+      const { password } = this.$v.credentials;
+      if (!password.$error) {
+        return '';
+      }
+      if (!password.minLength) {
+        return this.$t('REGISTER.PASSWORD.ERROR');
+      }
+      if (!password.isValidPassword) {
+        return this.$t('REGISTER.PASSWORD.IS_INVALID_PASSWORD');
+      }
+      return '';
+    },
   },
   methods: {
     async submit() {
       this.$v.$touch();
       if (this.$v.$invalid) {
+        this.resetCaptcha();
         return;
       }
       this.isSignupInProgress = true;
@@ -194,6 +214,7 @@ export default {
       } catch (error) {
         let errorMessage = this.$t('REGISTER.API.ERROR_MESSAGE');
         if (error.response && error.response.data.message) {
+          this.resetCaptcha();
           errorMessage = error.response.data.message;
         }
         this.showAlert(errorMessage);
@@ -203,6 +224,15 @@ export default {
     },
     onRecaptchaVerified(token) {
       this.credentials.hCaptchaClientResponse = token;
+      this.didCaptchaReset = false;
+    },
+    resetCaptcha() {
+      if (!this.globalConfig.hCaptchaSiteKey) {
+        return;
+      }
+      this.$refs.hCaptcha.reset();
+      this.credentials.hCaptchaClientResponse = '';
+      this.didCaptchaReset = true;
     },
   },
 };
@@ -254,6 +284,18 @@ export default {
 
   .h-captcha--box {
     margin-bottom: var(--space-one);
+
+    .captcha-error {
+      color: var(--r-400);
+      font-size: var(--font-size-small);
+    }
+
+    &::v-deep .error {
+      iframe {
+        border: 1px solid var(--r-500);
+        border-radius: var(--border-radius-normal);
+      }
+    }
   }
 }
 </style>

app/javascript/dashboard/routes/dashboard/Dashboard.vue

@@ -3,6 +3,7 @@
     <sidebar
       :route="currentRoute"
       :class="sidebarClassName"
+      @open-notification-panel="openNotificationPanel"
       @toggle-account-modal="toggleAccountModal"
       @open-key-shortcut-modal="toggleKeyShortcutModal"
       @close-key-shortcut-modal="closeKeyShortcutModal"
@@ -25,6 +26,10 @@
         @close="closeKeyShortcutModal"
         @clickaway="closeKeyShortcutModal"
       />
+      <notification-panel
+        v-if="isNotificationPanel"
+        @close="closeNotificationPanel"
+      />
       <woot-modal :show.sync="showAddLabelModal" :on-close="hideAddLabelPopup">
         <add-label-modal @close="hideAddLabelPopup" />
       </woot-modal>
@@ -40,6 +45,7 @@ import WootKeyShortcutModal from 'dashboard/components/widgets/modal/WootKeyShor
 import AddAccountModal from 'dashboard/components/layout/sidebarComponents/AddAccountModal';
 import AccountSelector from 'dashboard/components/layout/sidebarComponents/AccountSelector';
 import AddLabelModal from 'dashboard/routes/dashboard/settings/labels/AddLabel.vue';
+import NotificationPanel from 'dashboard/routes/dashboard/notifications/components/NotificationPanel.vue';
 
 export default {
   components: {
@@ -49,6 +55,7 @@ export default {
     AddAccountModal,
     AccountSelector,
     AddLabelModal,
+    NotificationPanel,
   },
   data() {
     return {
@@ -58,6 +65,7 @@ export default {
       showCreateAccountModal: false,
       showAddLabelModal: false,
       showShortcutModal: false,
+      isNotificationPanel: false,
     };
   },
   computed: {
@@ -84,7 +92,6 @@ export default {
     },
   },
   mounted() {
-    this.$store.dispatch('setCurrentAccountId', this.$route.params.accountId);
     window.addEventListener('resize', this.handleResize);
     this.handleResize();
     bus.$on(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
@@ -126,6 +133,12 @@ export default {
     hideAddLabelPopup() {
       this.showAddLabelModal = false;
     },
+    openNotificationPanel() {
+      this.isNotificationPanel = true;
+    },
+    closeNotificationPanel() {
+      this.isNotificationPanel = false;
+    },
   },
 };
 </script>

app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue

@@ -59,7 +59,29 @@
       </div>
       <div class="row">
         <div class="columns">
-          <label :class="{ error: $v.message.$error }">
+          <div v-if="isAnEmailInbox || isAnWebWidgetInbox">
+            <label>
+              {{ $t('NEW_CONVERSATION.FORM.MESSAGE.LABEL') }}
+              <reply-email-head
+                v-if="isAnEmailInbox"
+                :cc-emails.sync="ccEmails"
+                :bcc-emails.sync="bccEmails"
+              />
+              <label class="editor-wrap">
+                <woot-message-editor
+                  v-model="message"
+                  class="message-editor"
+                  :class="{ editor_warning: $v.message.$error }"
+                  :placeholder="$t('NEW_CONVERSATION.FORM.MESSAGE.PLACEHOLDER')"
+                  @blur="$v.message.$touch"
+                />
+                <span v-if="$v.message.$error" class="editor-warning__message">
+                  {{ $t('NEW_CONVERSATION.FORM.MESSAGE.ERROR') }}
+                </span>
+              </label>
+            </label>
+          </div>
+          <label v-else :class="{ error: $v.message.$error }">
             {{ $t('NEW_CONVERSATION.FORM.MESSAGE.LABEL') }}
             <textarea
               v-model="message"
@@ -89,6 +111,8 @@
 <script>
 import { mapGetters } from 'vuex';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail';
+import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
+import ReplyEmailHead from 'dashboard/components/widgets/conversation/ReplyEmailHead';
 
 import alertMixin from 'shared/mixins/alertMixin';
 import { INBOX_TYPES } from 'shared/mixins/inboxMixin';
@@ -98,6 +122,8 @@ import { required, requiredIf } from 'vuelidate/lib/validators';
 export default {
   components: {
     Thumbnail,
+    WootMessageEditor,
+    ReplyEmailHead,
   },
   mixins: [alertMixin],
   props: {
@@ -116,6 +142,8 @@ export default {
       subject: '',
       message: '',
       selectedInbox: '',
+      bccEmails: '',
+      ccEmails: '',
     };
   },
   validations: {
@@ -136,7 +164,7 @@ export default {
       currentUser: 'getCurrentUser',
     }),
     getNewConversation() {
-      return {
+      const payload = {
         inboxId: this.targetInbox.inbox.id,
         sourceId: this.targetInbox.source_id,
         contactId: this.contact.id,
@@ -144,6 +172,14 @@ export default {
         mailSubject: this.subject,
         assigneeId: this.currentUser.id,
       };
+      if (this.ccEmails) {
+        payload.message.cc_emails = this.ccEmails;
+      }
+
+      if (this.bccEmails) {
+        payload.message.bcc_emails = this.bccEmails;
+      }
+      return payload;
     },
     targetInbox: {
       get() {
@@ -168,6 +204,12 @@ export default {
         this.selectedInbox.inbox.channel_type === INBOX_TYPES.EMAIL
       );
     },
+    isAnWebWidgetInbox() {
+      return (
+        this.selectedInbox &&
+        this.selectedInbox.inbox.channel_type === INBOX_TYPES.WEB
+      );
+    },
   },
   methods: {
     onCancel() {

app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanel.vue

@@ -0,0 +1,274 @@
+<template>
+  <div class="modal-mask">
+    <div
+      v-on-clickaway="closeNotificationPanel"
+      class="notification-wrap flex-space-between"
+    >
+      <div class="header-wrap w-full flex-space-between">
+        <div class="header-title--wrap flex-view">
+          <span class="header-title">
+            {{ $t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.TITLE') }}
+          </span>
+          <span v-if="totalUnreadNotifications" class="total-count block-title">
+            {{ totalUnreadNotifications }}
+          </span>
+        </div>
+        <div class="flex-view">
+          <woot-button
+            v-if="!noUnreadNotificationAvailable"
+            color-scheme="primary"
+            variant="smooth"
+            size="tiny"
+            class-names="action-button"
+            :is-loading="uiFlags.isUpdating"
+            @click="onMarkAllDoneClick"
+          >
+            {{ $t('NOTIFICATIONS_PAGE.MARK_ALL_DONE') }}
+          </woot-button>
+          <woot-button
+            color-scheme="secondary"
+            variant="link"
+            size="tiny"
+            icon="dismiss"
+            @click="closeNotificationPanel"
+          />
+        </div>
+      </div>
+      <notification-panel-list
+        :notifications="getUnreadNotifications"
+        :is-loading="uiFlags.isFetching"
+        :on-click-notification="openConversation"
+        :in-last-page="inLastPage"
+      />
+      <div v-if="records.length !== 0" class="footer-wrap flex-space-between">
+        <div class="flex-view">
+          <woot-button
+            size="medium"
+            variant="clear"
+            color-scheme="secondary"
+            class-names="page-change--button"
+            :is-disabled="inFirstPage"
+            @click="onClickFirstPage"
+          >
+            <fluent-icon icon="chevron-left" size="16" />
+            <fluent-icon
+              icon="chevron-left"
+              size="16"
+              class="margin-left-minus-slab"
+            />
+          </woot-button>
+          <woot-button
+            color-scheme="secondary"
+            variant="clear"
+            size="medium"
+            icon="chevron-left"
+            :disabled="inFirstPage"
+            @click="onClickPreviousPage"
+          >
+          </woot-button>
+        </div>
+        <span class="page-count"> {{ currentPage }} - {{ lastPage }} </span>
+        <div class="flex-view">
+          <woot-button
+            color-scheme="secondary"
+            variant="clear"
+            size="medium"
+            icon="chevron-right"
+            :disabled="inLastPage"
+            @click="onClickNextPage"
+          >
+          </woot-button>
+          <woot-button
+            size="medium"
+            variant="clear"
+            color-scheme="secondary"
+            class-names="page-change--button"
+            :disabled="inLastPage"
+            @click="onClickLastPage"
+          >
+            <fluent-icon icon="chevron-right" size="16" />
+            <fluent-icon
+              icon="chevron-right"
+              size="16"
+              class="margin-left-minus-slab"
+            />
+          </woot-button>
+        </div>
+      </div>
+      <div v-else></div>
+    </div>
+  </div>
+</template>
+
+<script>
+import { mapGetters } from 'vuex';
+import { mixin as clickaway } from 'vue-clickaway';
+
+import NotificationPanelList from './NotificationPanelList';
+
+export default {
+  components: {
+    NotificationPanelList,
+  },
+  mixins: [clickaway],
+  data() {
+    return {
+      pageSize: 15,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+      meta: 'notifications/getMeta',
+      records: 'notifications/getNotifications',
+      uiFlags: 'notifications/getUIFlags',
+    }),
+    totalUnreadNotifications() {
+      return this.meta.unreadCount;
+    },
+    noUnreadNotificationAvailable() {
+      return this.meta.unreadCount === 0;
+    },
+    getUnreadNotifications() {
+      return this.records.filter(notification => notification.read_at === null);
+    },
+    currentPage() {
+      return Number(this.meta.currentPage);
+    },
+    lastPage() {
+      if (this.totalUnreadNotifications > 15) {
+        return Math.ceil(this.totalUnreadNotifications / this.pageSize);
+      }
+      return 1;
+    },
+    inFirstPage() {
+      const page = Number(this.meta.currentPage);
+      return page === 1;
+    },
+    inLastPage() {
+      return this.currentPage === this.lastPage;
+    },
+  },
+  mounted() {
+    this.$store.dispatch('notifications/get', { page: 1 });
+  },
+  methods: {
+    onPageChange(page) {
+      this.$store.dispatch('notifications/get', { page });
+    },
+    openConversation(notification) {
+      const {
+        primary_actor_id: primaryActorId,
+        primary_actor_type: primaryActorType,
+        primary_actor: { id: conversationId },
+      } = notification;
+
+      this.$store.dispatch('notifications/read', {
+        primaryActorId,
+        primaryActorType,
+        unreadCount: this.meta.unreadCount,
+      });
+      this.$router.push({
+        name: 'inbox_conversation',
+        params: { conversation_id: conversationId },
+      });
+      this.$emit('close');
+    },
+    onClickNextPage() {
+      if (!this.inLastPage) {
+        const page = this.currentPage + 1;
+        this.onPageChange(page);
+      }
+    },
+    onClickPreviousPage() {
+      if (!this.inFirstPage) {
+        const page = this.currentPage - 1;
+        this.onPageChange(page);
+      }
+    },
+    onClickFirstPage() {
+      if (!this.inFirstPage) {
+        const page = 1;
+        this.onPageChange(page);
+      }
+    },
+    onClickLastPage() {
+      if (!this.inLastPage) {
+        const page = this.lastPage;
+        this.onPageChange(page);
+      }
+    },
+    onMarkAllDoneClick() {
+      this.$store.dispatch('notifications/readAll');
+    },
+    closeNotificationPanel() {
+      this.$emit('close');
+    },
+  },
+};
+</script>
+<style lang="scss" scoped>
+.flex-view {
+  display: flex;
+}
+
+.flex-space-between {
+  display: flex;
+  justify-content: space-between;
+}
+
+.notification-wrap {
+  flex-direction: column;
+  height: 90vh;
+  width: 52rem;
+  background-color: var(--white);
+  border-radius: var(--border-radius-medium);
+  position: absolute;
+  left: var(--space-jumbo);
+  margin: var(--space-small);
+}
+.header-wrap {
+  flex-direction: row;
+  align-items: center;
+  border-bottom: 1px solid var(--s-50);
+  padding: var(--space-two) var(--space-medium) var(--space-slab)
+    var(--space-medium);
+
+  .header-title--wrap {
+    align-items: center;
+  }
+
+  .header-title {
+    font-size: var(--font-size-two);
+    font-weight: var(--font-weight-black);
+  }
+
+  .total-count {
+    padding: var(--space-smaller) var(--space-small);
+    background: var(--b-50);
+    border-radius: var(--border-radius-rounded);
+    font-size: var(--font-size-micro);
+    font-weight: var(--font-weight-bold);
+  }
+
+  .action-button {
+    padding: var(--space-micro) var(--space-small);
+    margin-right: var(--space-small);
+  }
+}
+
+.page-count {
+  font-size: var(--font-size-micro);
+  font-weight: var(--font-weight-bold);
+  color: var(--s-500);
+}
+
+.footer-wrap {
+  align-items: center;
+  padding: var(--space-smaller) var(--space-two);
+}
+
+.page-change--button:hover {
+  background: var(--s-50);
+}
+</style>

app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelList.vue

@@ -0,0 +1,219 @@
+<template>
+  <div class="notification-list-item--wrap h-full flex-view ">
+    <woot-button
+      v-for="notificationItem in notifications"
+      v-show="!isLoading"
+      :key="notificationItem.id"
+      size="expanded"
+      color-scheme="secondary"
+      variant="link"
+      @click="() => onClickNotification(notificationItem)"
+    >
+      <div class="notification-list--wrap flex-view w-full">
+        <div
+          v-if="!notificationItem.read_at"
+          class="notification-unread--indicator"
+        ></div>
+        <div v-else class="empty flex-view"></div>
+        <div class="notification-content--wrap w-full flex-space-between">
+          <div class="flex-space-between">
+            <div class="title-wrap flex-view ">
+              <span class="notification-title">
+                {{
+                  `#${
+                    notificationItem.primary_actor
+                      ? notificationItem.primary_actor.id
+                      : $t(`NOTIFICATIONS_PAGE.DELETE_TITLE`)
+                  }`
+                }}
+              </span>
+              <span class="notification-type">
+                {{
+                  $t(
+                    `NOTIFICATIONS_PAGE.TYPE_LABEL.${notificationItem.notification_type}`
+                  )
+                }}
+              </span>
+            </div>
+            <div>
+              <thumbnail
+                v-if="notificationItem.primary_actor.meta.assignee"
+                :src="notificationItem.primary_actor.meta.assignee.thumbnail"
+                size="16px"
+                :username="notificationItem.primary_actor.meta.assignee.name"
+              />
+            </div>
+          </div>
+          <div class="w-full flex-view ">
+            <span class="notification-message text-truncate">
+              {{ notificationItem.push_message_title }}
+            </span>
+          </div>
+          <span class="timestamp flex-view">
+            {{ dynamicTime(notificationItem.created_at) }}
+          </span>
+        </div>
+      </div>
+    </woot-button>
+    <empty-state
+      v-if="showEmptyResult"
+      :title="$t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.EMPTY_MESSAGE')"
+    />
+    <woot-button
+      v-if="!isLoading && inLastPage"
+      size="medium"
+      variant="clear"
+      color-scheme="primary"
+      class-names="action-button"
+      @click="openNotificationPage"
+    >
+      {{ $t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.ALL_NOTIFICATIONS') }}
+    </woot-button>
+    <div v-if="isLoading" class="notifications-loader flex-view">
+      <spinner />
+      <span>{{
+        $t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.LOADING_UNREAD_MESSAGE')
+      }}</span>
+    </div>
+  </div>
+</template>
+
+<script>
+import { mapGetters } from 'vuex';
+
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import Spinner from 'shared/components/Spinner.vue';
+import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
+import timeMixin from '../../../../mixins/time';
+
+export default {
+  components: {
+    Thumbnail,
+    Spinner,
+    EmptyState,
+  },
+  mixins: [timeMixin],
+  props: {
+    notifications: {
+      type: Array,
+      default: () => [],
+    },
+    isLoading: {
+      type: Boolean,
+      default: true,
+    },
+    onClickNotification: {
+      type: Function,
+      default: () => {},
+    },
+    inLastPage: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  computed: {
+    ...mapGetters({
+      notificationMetadata: 'notifications/getMeta',
+    }),
+    showEmptyResult() {
+      return !this.isLoading && this.notifications.length === 0;
+    },
+  },
+  methods: {
+    openNotificationPage() {
+      if (this.$route.name !== 'notifications_index') {
+        this.$router.push({
+          name: 'notifications_index',
+        });
+      }
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.flex-view {
+  display: flex;
+}
+
+.flex-space-between {
+  display: flex;
+  justify-content: space-between;
+}
+
+.notification-list-item--wrap {
+  flex-direction: column;
+  padding: var(--space-small) var(--space-slab);
+  overflow: scroll;
+}
+
+.empty {
+  width: var(--space-small);
+}
+
+.notification-list--wrap {
+  flex-direction: row;
+  align-items: center;
+  padding: var(--space-slab);
+  line-height: 1.4;
+  border-bottom: 1px solid var(--b-50);
+}
+
+.notification-list--wrap:hover {
+  background: var(--b-100);
+  border-radius: var(--border-radius-normal);
+}
+
+.notification-content--wrap {
+  flex-direction: column;
+  margin-left: var(--space-slab);
+  overflow: hidden;
+}
+
+.title-wrap {
+  align-items: center;
+}
+
+.notification-title {
+  font-weight: var(--font-weight-black);
+}
+
+.notification-type {
+  font-size: var(--font-size-micro);
+  padding: var(--space-micro) var(--space-smaller);
+  margin-left: var(--space-small);
+  background: var(--s-50);
+  border-radius: var(--border-radius-normal);
+}
+
+.notification-message {
+  color: var(--color-body);
+  font-weight: var(--font-weight-normal);
+}
+
+.timestamp {
+  margin-top: var(--space-smaller);
+  color: var(--b-500);
+  font-size: var(--font-size-micro);
+  font-weight: var(--font-weight-bold);
+}
+
+.notification-unread--indicator {
+  width: var(--space-small);
+  height: var(--space-small);
+  border-radius: var(--border-radius-rounded);
+  background: var(--color-woot);
+}
+
+.action-button {
+  margin-top: var(--space-slab);
+}
+
+.notifications-loader {
+  align-items: center;
+  justify-content: center;
+  margin: var(--space-larger) var(--space-small);
+  font-size: var(--font-size-small);
+  font-weight: var(--font-weight-medium);
+}
+</style>

app/javascript/dashboard/routes/dashboard/notifications/components/NotificationTable.vue

@@ -17,17 +17,17 @@
           @click="() => onClickNotification(notificationItem)"
         >
           <td>
-            <div class="">
+            <div class="flex-view notification-contant--wrap">
               <h5 class="notification--title">
                 {{
                   `#${
                     notificationItem.primary_actor
                       ? notificationItem.primary_actor.id
-                      : 'deleted'
+                      : $t(`NOTIFICATIONS_PAGE.DELETE_TITLE`)
                   }`
                 }}
               </h5>
-              <span class="notification--message-title">
+              <span class="notification--message-title text-truncate">
                 {{ notificationItem.push_message_title }}
               </span>
             </div>
@@ -197,6 +197,11 @@ export default {
   text-align: right;
 }
 
+.notification-contant--wrap {
+  flex-direction: column;
+  max-width: 50rem;
+}
+
 .notification--message-title {
   color: var(--s-700);
 }

app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue

@@ -35,7 +35,9 @@
                 </td>
                 <!-- Agent Name + Email -->
                 <td>
-                  <span class="agent-name">{{ agent.name }}</span>
+                  <span class="agent-name">
+                    {{ agent.name }}
+                  </span>
                   <span>{{ agent.email }}</span>
                 </td>
                 <!-- Agent Role + Verification Status -->

app/javascript/dashboard/routes/dashboard/settings/automation/AddAutomationRule.vue

@@ -100,7 +100,11 @@
               :dropdown-values="
                 getActionDropdownValues(automation.actions[i].action_name)
               "
+              :show-action-input="
+                showActionInput(automation.actions[i].action_name)
+              "
               :v="$v.automation.actions.$each[i]"
+              @resetAction="resetAction(i)"
               @removeAction="removeAction(i)"
             />
             <div class="filter-actions">
@@ -187,7 +191,14 @@ export default {
         required,
         $each: {
           action_params: {
-            required,
+            required: requiredIf(prop => {
+              if (prop.action_name === 'send_email_to_team') return true;
+              return !(
+                prop.action_name === 'mute_conversation' ||
+                prop.action_name === 'snooze_conversation' ||
+                prop.action_name === 'resolve_conversation'
+              );
+            }),
           },
         },
       },
@@ -407,14 +418,15 @@ export default {
     submitAutomation() {
       this.$v.$touch();
       if (this.$v.$invalid) return;
-      this.automation.conditions[
-        this.automation.conditions.length - 1
+      const automation = JSON.parse(JSON.stringify(this.automation));
+      automation.conditions[
+        automation.conditions.length - 1
       ].query_operator = null;
-      this.automation.conditions = filterQueryGenerator(
-        this.automation.conditions
+      automation.conditions = filterQueryGenerator(
+        automation.conditions
       ).payload;
-      this.automation.actions = actionQueryGenerator(this.automation.actions);
-      this.$emit('saveAutomation', this.automation);
+      automation.actions = actionQueryGenerator(automation.actions);
+      this.$emit('saveAutomation', automation);
     },
     resetFilter(index, currentCondition) {
       this.automation.conditions[index].filter_operator = this.automationTypes[
@@ -424,11 +436,23 @@ export default {
       ).filterOperators[0].value;
       this.automation.conditions[index].values = '';
     },
+    resetAction(index) {
+      this.automation.actions[index].action_params = [];
+    },
     showUserInput(operatorType) {
       if (operatorType === 'is_present' || operatorType === 'is_not_present')
         return false;
       return true;
     },
+    showActionInput(actionName) {
+      if (actionName === 'send_email_to_team' || actionName === 'send_message')
+        return false;
+      const type = AUTOMATION_ACTION_TYPES.find(
+        action => action.key === actionName
+      ).inputType;
+      if (type === null) return false;
+      return true;
+    },
   },
 };
 </script>

app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue

@@ -97,6 +97,9 @@
               :dropdown-values="
                 getActionDropdownValues(automation.actions[i].action_name)
               "
+              :show-action-input="
+                showActionInput(automation.actions[i].action_name)
+              "
               :v="$v.automation.actions.$each[i]"
               @removeAction="removeAction(i)"
             />
@@ -192,7 +195,13 @@ export default {
         required,
         $each: {
           action_params: {
-            required,
+            required: requiredIf(prop => {
+              return !(
+                prop.action_name === 'mute_conversation' ||
+                prop.action_name === 'snooze_conversation' ||
+                prop.action_name === 'resolve_conversation'
+              );
+            }),
           },
         },
       },
@@ -246,7 +255,7 @@ export default {
     },
   },
   mounted() {
-    this.formatConditions(this.selectedResponse);
+    this.formatAutomation(this.selectedResponse);
   },
   methods: {
     onEventChange() {
@@ -415,14 +424,15 @@ export default {
     submitAutomation() {
       this.$v.$touch();
       if (this.$v.$invalid) return;
-      this.automation.conditions[
-        this.automation.conditions.length - 1
+      const automation = JSON.parse(JSON.stringify(this.automation));
+      automation.conditions[
+        automation.conditions.length - 1
       ].query_operator = null;
-      this.automation.conditions = filterQueryGenerator(
-        this.automation.conditions
+      automation.conditions = filterQueryGenerator(
+        automation.conditions
       ).payload;
-      this.automation.actions = actionQueryGenerator(this.automation.actions);
-      this.$emit('saveAutomation', this.automation, 'EDIT');
+      automation.actions = actionQueryGenerator(automation.actions);
+      this.$emit('saveAutomation', automation, 'EDIT');
     },
     resetFilter(index, currentCondition) {
       this.automation.conditions[index].filter_operator = this.automationTypes[
@@ -437,7 +447,7 @@ export default {
         return false;
       return true;
     },
-    formatConditions(automation) {
+    formatAutomation(automation) {
       const formattedConditions = automation.conditions.map(condition => {
         const inputType = this.automationTypes[
           automation.event_name
@@ -457,11 +467,29 @@ export default {
         };
       });
       const formattedActions = automation.actions.map(action => {
+        let actionParams = [];
+        if (action.action_params.length) {
+          const inputType = AUTOMATION_ACTION_TYPES.find(
+            item => item.key === action.action_name
+          ).inputType;
+          if (inputType === 'multi_select') {
+            actionParams = [
+              ...this.getActionDropdownValues(action.action_name),
+            ].filter(item => [...action.action_params].includes(item.id));
+          } else if (inputType === 'team_message') {
+            actionParams = {
+              team_ids: [
+                ...this.getActionDropdownValues(action.action_name),
+              ].filter(item =>
+                [...action.action_params[0].team_ids].includes(item.id)
+              ),
+              message: action.action_params[0].message,
+            };
+          } else actionParams = [...action.action_params];
+        }
         return {
           ...action,
-          action_params: [
-            ...this.getActionDropdownValues(action.action_name),
-          ].filter(item => [...action.action_params].includes(item.id)),
+          action_params: actionParams,
         };
       });
       this.automation = {
@@ -470,6 +498,15 @@ export default {
         actions: formattedActions,
       };
     },
+    showActionInput(actionName) {
+      if (actionName === 'send_email_to_team' || actionName === 'send_message')
+        return false;
+      const type = AUTOMATION_ACTION_TYPES.find(
+        action => action.key === actionName
+      ).inputType;
+      if (type === null) return false;
+      return true;
+    },
   },
 };
 </script>

app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue

@@ -34,19 +34,10 @@
               <td>{{ automation.name }}</td>
               <td>{{ automation.description }}</td>
               <td>
-                <button
-                  type="button"
-                  class="toggle-button"
-                  :class="{ active: automation.active }"
-                  role="switch"
-                  :aria-checked="automation.active.toString()"
-                  @click="toggleAutomation(automation, automation.active)"
-                >
-                  <span
-                    aria-hidden="true"
-                    :class="{ active: automation.active }"
-                  ></span>
-                </button>
+                <woot-switch
+                  :value="automation.active"
+                  @input="toggleAutomation(automation, automation.active)"
+                />
               </td>
               <td>{{ readableTime(automation.created_on) }}</td>
               <td class="button-wrapper">
@@ -238,7 +229,6 @@ export default {
           mode === 'EDIT'
             ? this.$t('AUTOMATION.EDIT.API.SUCCESS_MESSAGE')
             : this.$t('AUTOMATION.ADD.API.SUCCESS_MESSAGE');
-
         await await this.$store.dispatch(action, payload);
         this.showAlert(this.$t(successMessage));
         this.hideAddPopup();
@@ -263,7 +253,7 @@ export default {
           : this.$t('AUTOMATION.TOGGLE.ACTIVATION_DESCRIPTION', {
               automationName: automation.name,
             });
-        // Check if uses confirms to proceed
+        // Check if user confirms to proceed
         const ok = await this.$refs.confirmDialog.showConfirmation();
         if (ok) {
           await await this.$store.dispatch('automations/update', {
@@ -290,41 +280,4 @@ export default {
 .automation__status-checkbox {
   margin: 0;
 }
-.toggle-button {
-  background-color: var(--s-200);
-  position: relative;
-  display: inline-flex;
-  height: 19px;
-  width: 34px;
-  border: 2px solid transparent;
-  border-radius: var(--border-radius-large);
-  cursor: pointer;
-  transition-property: background-color;
-  transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
-  transition-duration: 200ms;
-  flex-shrink: 0;
-}
-
-.toggle-button.active {
-  background-color: var(--w-500);
-}
-
-.toggle-button span {
-  --space-one-point-five: 1.5rem;
-  height: var(--space-one-point-five);
-  width: var(--space-one-point-five);
-  display: inline-block;
-  background-color: var(--white);
-  box-shadow: rgb(255, 255, 255) 0px 0px 0px 0px,
-    rgba(59, 130, 246, 0.5) 0px 0px 0px 0px, rgba(0, 0, 0, 0.1) 0px 1px 3px 0px,
-    rgba(0, 0, 0, 0.06) 0px 1px 2px 0px;
-  transform: translate(0, 0);
-  border-radius: 100%;
-  transition-property: transform;
-  transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
-  transition-duration: 200ms;
-}
-.toggle-button span.active {
-  transform: translate(var(--space-one-point-five), var(--space-zero));
-}
 </style>

app/javascript/dashboard/routes/dashboard/settings/automation/constants.js

@@ -76,10 +76,46 @@ export const AUTOMATIONS = {
         name: 'Add a label',
         attributeI18nKey: 'ADD_LABEL',
       },
+      {
+        key: 'send_email_to_team',
+        name: 'Send an email to team',
+        attributeI18nKey: 'SEND_EMAIL_TO_TEAM',
+      },
+      {
+        key: 'send_message',
+        name: 'Send a message',
+        attributeI18nKey: 'SEND_MESSAGE',
+      },
+      {
+        key: 'send_email_transcript',
+        name: 'Send an email transcript',
+        attributeI18nKey: 'SEND_EMAIL_TRANSCRIPT',
+      },
+      {
+        key: 'mute_conversation',
+        name: 'Mute conversation',
+        attributeI18nKey: 'MUTE_CONVERSATION',
+      },
+      {
+        key: 'snooze_conversation',
+        name: 'Snooze conversation',
+        attributeI18nKey: 'MUTE_CONVERSATION',
+      },
+
+      {
+        key: 'resolve_conversation',
+        name: 'Resolve conversation',
+        attributeI18nKey: 'RESOLVE_CONVERSATION',
+      },
+      {
+        key: 'send_webhook_event',
+        name: 'Send Webhook Event',
+        attributeI18nKey: 'SEND_WEBHOOK_EVENT',
+      },
       // {
-      //   key: 'send_email_to_team',
-      //   name: 'Send an email to team',
-      //   attributeI18nKey: 'SEND_EMAIL_TO_TEAM',
+      //   key: 'send_attachment',
+      //   name: 'Send Attachment',
+      //   attributeI18nKey: 'SEND_ATTACHMENT',
       // },
     ],
   },
@@ -107,7 +143,7 @@ export const AUTOMATIONS = {
         filterOperators: OPERATOR_TYPES_1,
       },
       {
-        key: 'referrer',
+        key: 'referer',
         name: 'Referrer Link',
         attributeI18nKey: 'REFERER_LINK',
         inputType: 'plain_text',
@@ -120,16 +156,51 @@ export const AUTOMATIONS = {
         name: 'Assign a team',
         attributeI18nKey: 'ASSIGN_TEAM',
       },
-      // {
-      //   key: 'send_email_to_team',
-      //   name: 'Send an email to team',
-      //   attributeI18nKey: 'SEND_MESSAGE',
-      // },
       {
         key: 'assign_agent',
         name: 'Assign an agent',
         attributeI18nKey: 'ASSIGN_AGENT',
       },
+      {
+        key: 'send_email_to_team',
+        name: 'Send an email to team',
+        attributeI18nKey: 'SEND_EMAIL_TO_TEAM',
+      },
+      {
+        key: 'send_message',
+        name: 'Send a message',
+        attributeI18nKey: 'SEND_MESSAGE',
+      },
+      {
+        key: 'send_email_transcript',
+        name: 'Send an email transcript',
+        attributeI18nKey: 'SEND_EMAIL_TRANSCRIPT',
+      },
+      {
+        key: 'mute_conversation',
+        name: 'Mute conversation',
+        attributeI18nKey: 'MUTE_CONVERSATION',
+      },
+      {
+        key: 'snooze_conversation',
+        name: 'Snooze conversation',
+        attributeI18nKey: 'MUTE_CONVERSATION',
+      },
+      {
+        key: 'resolve_conversation',
+        name: 'Resolve conversation',
+        attributeI18nKey: 'RESOLVE_CONVERSATION',
+      },
+      {
+        key: 'send_webhook_event',
+        name: 'Send Webhook Event',
+        attributeI18nKey: 'SEND_WEBHOOK_EVENT',
+      },
+      // {
+      //   key: 'send_attachment',
+      //   name: 'Send Attachment',
+      //   attributeI18nKey: 'SEND_ATTACHMENT',
+      // },
     ],
   },
   conversation_updated: {
@@ -183,17 +254,51 @@ export const AUTOMATIONS = {
         name: 'Assign a team',
         attributeI18nKey: 'ASSIGN_TEAM',
       },
-      // {
-      //   key: 'send_email_to_team',
-      //   name: 'Send an email to team',
-      //   attributeI18nKey: 'SEND_EMAIL_TO_TEAM',
-      // },
       {
         key: 'assign_agent',
         name: 'Assign an agent',
         attributeI18nKey: 'ASSIGN_AGENT',
-        attributeKey: 'assignee_id',
       },
+      {
+        key: 'send_email_to_team',
+        name: 'Send an email to team',
+        attributeI18nKey: 'SEND_EMAIL_TO_TEAM',
+      },
+      {
+        key: 'send_message',
+        name: 'Send a message',
+        attributeI18nKey: 'SEND_MESSAGE',
+      },
+      {
+        key: 'send_email_transcript',
+        name: 'Send an email transcript',
+        attributeI18nKey: 'SEND_EMAIL_TRANSCRIPT',
+      },
+      {
+        key: 'mute_conversation',
+        name: 'Mute conversation',
+        attributeI18nKey: 'MUTE_CONVERSATION',
+      },
+      {
+        key: 'snooze_conversation',
+        name: 'Snooze conversation',
+        attributeI18nKey: 'MUTE_CONVERSATION',
+      },
+      {
+        key: 'resolve_conversation',
+        name: 'Resolve conversation',
+        attributeI18nKey: 'RESOLVE_CONVERSATION',
+      },
+      {
+        key: 'send_webhook_event',
+        name: 'Send Webhook Event',
+        attributeI18nKey: 'SEND_WEBHOOK_EVENT',
+      },
+      // {
+      //   key: 'send_attachment',
+      //   name: 'Send Attachment',
+      //   attributeI18nKey: 'SEND_ATTACHMENT',
+      // },
     ],
   },
 };
@@ -217,13 +322,51 @@ export const AUTOMATION_ACTION_TYPES = [
   {
     key: 'assign_team',
     label: 'Assign a team',
+    inputType: 'multi_select',
   },
   {
     key: 'add_label',
     label: 'Add a label',
+    inputType: 'multi_select',
+  },
+  {
+    key: 'send_email_to_team',
+    label: 'Send an email to team',
+    inputType: 'team_message',
+  },
+  {
+    key: 'send_email_transcript',
+    label: 'Send an email transcript',
+    inputType: 'email',
+  },
+  {
+    key: 'mute_conversation',
+    label: 'Mute conversation',
+    inputType: null,
+  },
+  {
+    key: 'snooze_conversation',
+    label: 'Snooze conversation',
+    inputType: null,
+  },
+  {
+    key: 'resolve_conversation',
+    label: 'Resolve conversation',
+    inputType: null,
+  },
+  {
+    key: 'send_webhook_event',
+    label: 'Send Webhook Event',
+    inputType: 'url',
   },
   // {
-  //   key: 'send_email_to_team',
-  //   label: 'Send an email to team',
+  //   key: 'send_attachment',
+  //   label: 'Send Attachment',
+  //   inputType: 'file',
   // },
+  {
+    key: 'send_message',
+    label: 'Send a message',
+    inputType: 'textarea',
+  },
 ];