diff --git a/app/javascript/dashboard/i18n/locale/ar/campaign.json b/app/javascript/dashboard/i18n/locale/ar/campaign.json
index 6b0aa1efd..532b4bd70 100644
--- a/app/javascript/dashboard/i18n/locale/ar/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ar/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "رسالة",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "الحالة",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "مفعل",
-        "DISABLED": "معطّل"
+        "DISABLED": "معطّل",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "رد آلي"
diff --git a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
index 9c8ec9604..d6fd9f086 100644
--- a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "تعذر تكوين المصادقة بواسطة بيانات الاعتماد الخاصة بحسابك على Twilio، يرجى المحاولة مرة أخرى"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "قناة API",
         "DESC": "اربط مع قناة API وابدأ في دعم عملائك.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي."
       },
       "AUTH": {
-        "TITLE": "القنوات",
-        "DESC": "ندعم حالياً تثبيت برنامج الدردشة المباشرة على موقعك وربط صفحات الفيس بوك وحسابات تويتر. جار العمل على دعم المزيد من المنصات الأخرى مثل واتساب، و البريد الإلكتروني، و تلغرام و لاين، والتي ستكون متاحة قريباً."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "موظف الدعم",
diff --git a/app/javascript/dashboard/i18n/locale/ar/report.json b/app/javascript/dashboard/i18n/locale/ar/report.json
index 4f153ec11..f107cdcb4 100644
--- a/app/javascript/dashboard/i18n/locale/ar/report.json
+++ b/app/javascript/dashboard/i18n/locale/ar/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "التقارير",
+    "HEADER": "Overview",
     "LOADING_CHART": "تحميل بيانات الرسم البياني...",
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_AGENT_REPORTS": "تنزيل تقارير الوكيل",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/settings.json b/app/javascript/dashboard/i18n/locale/ar/settings.json
index 4d0f55f66..d032bd51f 100644
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "الوسوم",
     "TEAMS": "الفرق",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "حساب جديد",
diff --git a/app/javascript/dashboard/i18n/locale/ca/campaign.json b/app/javascript/dashboard/i18n/locale/ca/campaign.json
index 9fd2390c3..55124b9d8 100644
--- a/app/javascript/dashboard/i18n/locale/ca/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ca/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Missatge",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Estat",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Habilita",
-        "DISABLED": "Inhabilita"
+        "DISABLED": "Inhabilita",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
index d80d1c295..2dc3d12f5 100644
--- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "No hem pogut autenticar les credencials de Twilio, prova de nou"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Canal de l'API",
         "DESC": "Integra’t amb el canal API i comença a donar suport als teus clients.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Comença a reenviar els teus correus electrònics a la següent adreça electrònica."
       },
       "AUTH": {
-        "TITLE": "Canals",
-        "DESC": "Actualment estan suportats widgets de xat en directe per a llocs web, pàgines de Facebook i perfils de Twitter. Estem treballant en més plataformes com Whatsapp, correu electrònic, Telegram i Line, que estaran disponibles en breu."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agents",
diff --git a/app/javascript/dashboard/i18n/locale/ca/report.json b/app/javascript/dashboard/i18n/locale/ca/report.json
index b4cdbb96b..6e0014f35 100644
--- a/app/javascript/dashboard/i18n/locale/ca/report.json
+++ b/app/javascript/dashboard/i18n/locale/ca/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Informes",
+    "HEADER": "Overview",
     "LOADING_CHART": "S'estan carregant dades del gràfic...",
     "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
     "DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/settings.json b/app/javascript/dashboard/i18n/locale/ca/settings.json
index f2d249148..239ff7ae1 100644
--- a/app/javascript/dashboard/i18n/locale/ca/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiquetes",
     "TEAMS": "Equips",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Compte nou",
diff --git a/app/javascript/dashboard/i18n/locale/cs/campaign.json b/app/javascript/dashboard/i18n/locale/cs/campaign.json
index ea653d2c3..30aca3375 100644
--- a/app/javascript/dashboard/i18n/locale/cs/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/cs/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Zpráva",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Stav",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Povoleno",
-        "DISABLED": "Zakázáno"
+        "DISABLED": "Zakázáno",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
index 8eeaa3435..a65d5d056 100644
--- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Nebyli jsme schopni ověřit přihlašovací údaje Twilia, zkuste to prosím znovu"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Kanály",
-        "DESC": "V současné době podporujeme jako platformu widgety živého chatu, Facebook stránky a Twitter profily. Máme více platforem jako Whatsapp, Email, Telegram a Line v dílech, což bude brzy ven."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenti",
diff --git a/app/javascript/dashboard/i18n/locale/cs/report.json b/app/javascript/dashboard/i18n/locale/cs/report.json
index fb8d544c5..7339aaebf 100644
--- a/app/javascript/dashboard/i18n/locale/cs/report.json
+++ b/app/javascript/dashboard/i18n/locale/cs/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Zprávy",
+    "HEADER": "Overview",
     "LOADING_CHART": "Načítání dat mapy...",
     "NO_ENOUGH_DATA": "Pro vytvoření hlášení jsme neobdrželi dostatek dat, zkuste to prosím později.",
     "DOWNLOAD_AGENT_REPORTS": "Stáhnout reporty agentů",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/settings.json b/app/javascript/dashboard/i18n/locale/cs/settings.json
index 85f01594d..15aa82d5a 100644
--- a/app/javascript/dashboard/i18n/locale/cs/settings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Štítky",
     "TEAMS": "Týmy",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Nový účet",
diff --git a/app/javascript/dashboard/i18n/locale/da/campaign.json b/app/javascript/dashboard/i18n/locale/da/campaign.json
index 11560f1e6..d9178eb31 100644
--- a/app/javascript/dashboard/i18n/locale/da/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/da/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Aktiveret",
-        "DISABLED": "Deaktiveret"
+        "DISABLED": "Deaktiveret",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
index 2287b1c67..2a0f78297 100644
--- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Vi var ikke i stand til at godkende Twilio legitimationsoplysninger, prøv igen"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanal",
         "DESC": "Integrer med API-kanal og begynd at supportere dine kunder.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Begynd at videresende dine e-mails til følgende e-mailadresse."
       },
       "AUTH": {
-        "TITLE": "Kanaler",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenter",
diff --git a/app/javascript/dashboard/i18n/locale/da/report.json b/app/javascript/dashboard/i18n/locale/da/report.json
index 3eeb40f7f..32705efae 100644
--- a/app/javascript/dashboard/i18n/locale/da/report.json
+++ b/app/javascript/dashboard/i18n/locale/da/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Rapporter",
+    "HEADER": "Overview",
     "LOADING_CHART": "Indlæser diagramdata...",
     "NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/settings.json b/app/javascript/dashboard/i18n/locale/da/settings.json
index 9a5aa7ce5..3d062cd71 100644
--- a/app/javascript/dashboard/i18n/locale/da/settings.json
+++ b/app/javascript/dashboard/i18n/locale/da/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiketter",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Ny Konto",
diff --git a/app/javascript/dashboard/i18n/locale/de/campaign.json b/app/javascript/dashboard/i18n/locale/de/campaign.json
index b990f8ca4..ffa54f4c7 100644
--- a/app/javascript/dashboard/i18n/locale/de/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/de/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Bitte geben Sie den Titel der Kampagne ein",
           "ERROR": "Titel ist erforderlich"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Nachricht",
           "PLACEHOLDER": "Bitte geben Sie die Nachricht der Kampagne ein",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Absender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Zeit (Sekunden)",
         "CREATED_AT": "Erstellt am"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Aktiviert",
-        "DISABLED": "Behindert"
+        "DISABLED": "Behindert",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
index 13ae33d12..63d603b08 100644
--- a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Wir konnten die Twilio-Anmeldeinformationen nicht authentifizieren. Bitte versuchen Sie es erneut"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API-Kanal",
         "DESC": "Integrieren Sie einen API-Kanal und starten Sie mit der Unterstützung Ihrer Kunden.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Starten Sie die Weiterleitung Ihrer E-Mails an die folgende E-Mail-Adresse."
       },
       "AUTH": {
-        "TITLE": "Kanäle",
-        "DESC": "Derzeit unterstützen wir Website-Live-Chat-Widgets, Facebook-Seiten und Twitter-Profile als Plattformen. Wir haben weitere Plattformen wie WhatsApp, Email, Telegram und Line in Arbeit, die bald veröffentlicht werden."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenten",
diff --git a/app/javascript/dashboard/i18n/locale/de/report.json b/app/javascript/dashboard/i18n/locale/de/report.json
index 6dadebd7c..e226469e6 100644
--- a/app/javascript/dashboard/i18n/locale/de/report.json
+++ b/app/javascript/dashboard/i18n/locale/de/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Berichte",
+    "HEADER": "Overview",
     "LOADING_CHART": "Diagrammdaten laden ...",
     "NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
     "DOWNLOAD_AGENT_REPORTS": "Agenten-Berichte herunterladen",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Letztes Jahr"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Bewertung",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/settings.json b/app/javascript/dashboard/i18n/locale/de/settings.json
index 646a93189..032769a45 100644
--- a/app/javascript/dashboard/i18n/locale/de/settings.json
+++ b/app/javascript/dashboard/i18n/locale/de/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Neuer Account",
diff --git a/app/javascript/dashboard/i18n/locale/el/campaign.json b/app/javascript/dashboard/i18n/locale/el/campaign.json
index e74e217e4..f48c52be4 100644
--- a/app/javascript/dashboard/i18n/locale/el/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/el/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Παρακαλώ εισάγετε τον τίτλο της καμπάνιας",
           "ERROR": "Ο τίτλος είναι απαραίτητος"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Μήνυμα",
           "PLACEHOLDER": "Παρακαλώ εισάγετε το μήνυμα της καμπάνιας",
@@ -72,6 +83,7 @@
         "STATUS": "Κατάσταση",
         "SENDER": "Αποστολέας",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Χρόνος (δευτερόλεπτα)",
         "CREATED_AT": "Δημιουργήθηκε στις"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Ενεργό",
-        "DISABLED": "Ανενεργό"
+        "DISABLED": "Ανενεργό",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
index 6c0171c29..5e0e38abd 100644
--- a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Δεν ήταν δυνατή η πιστοποίηση των διαπιστευτηρίων Twilio. Δοκιμάστε ξανά"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Κανάλι API",
         "DESC": "Ενσωματώστε ένα κανάλι APΙ και ξεκινήσετε την υποστήριξη των πελατών σας.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Προώθηση των email σας στην ακόλουθη διεύθυνση email."
       },
       "AUTH": {
-        "TITLE": "Κανάλια",
-        "DESC": "Επί του παρόντος υποστηρίζονται widgets για Ιστοσελίδες, και σελίδες Facebook, Προφίλ Twitter ως πλατφόρμες. Έχουμε ακόμη περισσότερες πλατφόρμες όπως Whatsapp, Email, Telegram and Line υπό ανάπτυξη, οι οποίες θα είναι διαθέσιμες σύντομα."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Πράκτορες",
diff --git a/app/javascript/dashboard/i18n/locale/el/report.json b/app/javascript/dashboard/i18n/locale/el/report.json
index 62cf653bb..d5b87e4d6 100644
--- a/app/javascript/dashboard/i18n/locale/el/report.json
+++ b/app/javascript/dashboard/i18n/locale/el/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Αναφορές",
+    "HEADER": "Overview",
     "LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
     "NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
     "DOWNLOAD_AGENT_REPORTS": "Κατέβασμα αναφορών πράκτορα",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Τελευταίο έτος"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/settings.json b/app/javascript/dashboard/i18n/locale/el/settings.json
index 425f7242b..46e650abb 100644
--- a/app/javascript/dashboard/i18n/locale/el/settings.json
+++ b/app/javascript/dashboard/i18n/locale/el/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Ετικέτες",
     "TEAMS": "Ομάδες",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Νέος Λογαριασμός",
diff --git a/app/javascript/dashboard/i18n/locale/es/campaign.json b/app/javascript/dashboard/i18n/locale/es/campaign.json
index 90a461be5..8ff4a9fa3 100644
--- a/app/javascript/dashboard/i18n/locale/es/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/es/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Por favor escriba un título para la campaña",
           "ERROR": "El título es obligatorio"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Mensaje",
           "PLACEHOLDER": "Por favor escriba el mensaje para la campaña",
@@ -72,6 +83,7 @@
         "STATUS": "Estado",
         "SENDER": "Remitente",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Tiempo (segundos)",
         "CREATED_AT": "Creado el"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Activado",
-        "DISABLED": "Deshabilitado"
+        "DISABLED": "Deshabilitado",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
index 9d04db022..9b7154c8c 100644
--- a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "No pudimos autenticar credenciales de Twilio, por favor inténtalo de nuevo"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Canal API",
         "DESC": "Integre con API channel y comienze a dar soporte a sus clientes.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Empieze a reenviar su emails a la siguiente dirección de email."
       },
       "AUTH": {
-        "TITLE": "Canales",
-        "DESC": "Actualmente soportamos widgets de chat en vivo, páginas de Facebook y perfiles de Twitter como plataformas. Tenemos más plataformas como Whatsapp, Email, Telegram y Línea en las obras, que estarán en breve."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agentes",
diff --git a/app/javascript/dashboard/i18n/locale/es/report.json b/app/javascript/dashboard/i18n/locale/es/report.json
index ec9cdacbd..312346187 100644
--- a/app/javascript/dashboard/i18n/locale/es/report.json
+++ b/app/javascript/dashboard/i18n/locale/es/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Informes",
+    "HEADER": "Overview",
     "LOADING_CHART": "Cargando datos del gráfico...",
     "NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
     "DOWNLOAD_AGENT_REPORTS": "Descargar reportes de agente",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Último año"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/settings.json b/app/javascript/dashboard/i18n/locale/es/settings.json
index 94a3c677b..4be25347a 100644
--- a/app/javascript/dashboard/i18n/locale/es/settings.json
+++ b/app/javascript/dashboard/i18n/locale/es/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiquetas",
     "TEAMS": "Equipos",
     "ALL_CONTACTS": "Todos los contactos",
-    "TAGGED_WITH": "Etiquetado con"
+    "TAGGED_WITH": "Etiquetado con",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Nueva cuenta",
diff --git a/app/javascript/dashboard/i18n/locale/fa/campaign.json b/app/javascript/dashboard/i18n/locale/fa/campaign.json
index c2646e422..e37fbf479 100644
--- a/app/javascript/dashboard/i18n/locale/fa/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/fa/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "پیام",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "وضعیت",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "فعال",
-        "DISABLED": "غیرفعال"
+        "DISABLED": "غیرفعال",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "ربات"
diff --git a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
index d1e1cf162..30c7a438c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "متاسفانه Twilio اطلاعات ارائه شده را تایید نمی کند، لطفا اصلاح و مجددا تلاش کنید"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "کانال API",
         "DESC": "با کانال API ادغام شده و از مشتریان خود پشتیبانی کنید.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "ایمیل های خود را به این آدرس ها فوروارد کنید."
       },
       "AUTH": {
-        "TITLE": "کانال‌ها",
-        "DESC": "در حال حاضر ما ابزارک‌های پشتیبانی آنلاین سایت‌ها، صفحات فیس‌بوک و پروفایل‌های توییتر را پشتیبانی می‌کنیم. پلتفرم‌های دیگری مثل واتس‌اپ، ایمیل، تلگرام و لاین در برنامه کاری ما قرار دارد و به زودی آماده خواهند شد."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "اپراتورها",
diff --git a/app/javascript/dashboard/i18n/locale/fa/report.json b/app/javascript/dashboard/i18n/locale/fa/report.json
index 208dc152b..d73aa3216 100644
--- a/app/javascript/dashboard/i18n/locale/fa/report.json
+++ b/app/javascript/dashboard/i18n/locale/fa/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "گزارشات",
+    "HEADER": "Overview",
     "LOADING_CHART": "در حال دریافت اطلاعات...",
     "NO_ENOUGH_DATA": "متاسفانه اطلاعات کافی دریافت نشد، لطفا بعدا دوباره امتحان کنید",
     "DOWNLOAD_AGENT_REPORTS": "دانلود گزارش ایجنت",
@@ -50,7 +50,41 @@
       {
         "id": 0,
         "name": "پارسال"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "رتبه",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/settings.json b/app/javascript/dashboard/i18n/locale/fa/settings.json
index 9c0af9ec9..a6e078a7d 100644
--- a/app/javascript/dashboard/i18n/locale/fa/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "برچسب‌ها",
     "TEAMS": "تیم‌ها",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "حساب‌کاربری جدید",
diff --git a/app/javascript/dashboard/i18n/locale/fi/campaign.json b/app/javascript/dashboard/i18n/locale/fi/campaign.json
index e97f38b24..92df74be9 100644
--- a/app/javascript/dashboard/i18n/locale/fi/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/fi/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Tila",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Käytössä",
-        "DISABLED": "Pois käytöstä"
+        "DISABLED": "Pois käytöstä",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Botti"
diff --git a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
index aa91bbb75..fdce45c5b 100644
--- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Emme pystyneet todentamaan Twilio tunnuksia, yritä uudelleen"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API-rajapinta",
         "DESC": "Integroi API-rajapintaan ja aloita tukemaan asiakkaitasi.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Aloita välittämällä sähköpostit seuraavaan osoitteeseen."
       },
       "AUTH": {
-        "TITLE": "Kanavat",
-        "DESC": "Tällä hetkellä tuemme sivuston chat widgettejä, Facebook-sivuja, Twitter profiileja ja Whatsappia alustoina. Meillä on enemmän alustoja kuten sähköposti, Telegram ja Line kehityksen alla, jotka tulevat pian käyttöösi."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Edustajat",
diff --git a/app/javascript/dashboard/i18n/locale/fi/report.json b/app/javascript/dashboard/i18n/locale/fi/report.json
index 268c8c890..ee1930e89 100644
--- a/app/javascript/dashboard/i18n/locale/fi/report.json
+++ b/app/javascript/dashboard/i18n/locale/fi/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Raportit",
+    "HEADER": "Overview",
     "LOADING_CHART": "Ladataan kaaviotietoja...",
     "NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
     "DOWNLOAD_AGENT_REPORTS": "Lataa edustajaraportit",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/settings.json b/app/javascript/dashboard/i18n/locale/fi/settings.json
index 0b257d1fe..3f731b29e 100644
--- a/app/javascript/dashboard/i18n/locale/fi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Tunnisteet",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Uusi tili",
diff --git a/app/javascript/dashboard/i18n/locale/fr/campaign.json b/app/javascript/dashboard/i18n/locale/fr/campaign.json
index 5a185037a..128f746df 100644
--- a/app/javascript/dashboard/i18n/locale/fr/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/fr/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Veuillez entrer le titre de la campagne",
           "ERROR": "Le titre est requis"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Veuillez entrer le titre de la campagne",
@@ -72,6 +83,7 @@
         "STATUS": "État",
         "SENDER": "Expéditeur",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Temps(secondes)",
         "CREATED_AT": "Créé le"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Activé",
-        "DISABLED": "Désactivé"
+        "DISABLED": "Désactivé",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
index 4b3854da0..73c888d5d 100644
--- a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Nous n'avons pas pu authentifier les identifiants Twilio, veuillez réessayer"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Canal API",
         "DESC": "Intégrez le canal API et commencez à aider vos clients.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Commencez à transférer vos courriels à l'adresse suivante."
       },
       "AUTH": {
-        "TITLE": "Canaux",
-        "DESC": "Actuellement, nous prenons en charge les widgets de chat en direct, les pages Facebook et les profils Twitter en tant que plateformes. Plus de plateformes telles que Whatsapp, Courriels, Telegram et Line sont en cours de développement et seront prochainement disponibles."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agents",
diff --git a/app/javascript/dashboard/i18n/locale/fr/report.json b/app/javascript/dashboard/i18n/locale/fr/report.json
index 8c48ecfb9..777bbc10a 100644
--- a/app/javascript/dashboard/i18n/locale/fr/report.json
+++ b/app/javascript/dashboard/i18n/locale/fr/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Rapports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Chargement des données du graphique ...",
     "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
     "DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Année dernière"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Note",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/settings.json b/app/javascript/dashboard/i18n/locale/fr/settings.json
index d93e10764..14c98c6a8 100644
--- a/app/javascript/dashboard/i18n/locale/fr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Étiquettes",
     "TEAMS": "Équipes",
     "ALL_CONTACTS": "Tous les contacts",
-    "TAGGED_WITH": "Tagué avec"
+    "TAGGED_WITH": "Tagué avec",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Nouveau compte",
diff --git a/app/javascript/dashboard/i18n/locale/he/campaign.json b/app/javascript/dashboard/i18n/locale/he/campaign.json
index b9b2447df..55ad45210 100644
--- a/app/javascript/dashboard/i18n/locale/he/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/he/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "אנא הכנס כותרת לקמפיין",
           "ERROR": "כותרת שדה חובה"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "הודעה",
           "PLACEHOLDER": "אנא הכנס הודעה לקמפיין",
@@ -72,6 +83,7 @@
         "STATUS": "מצב",
         "SENDER": "שולח",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "זמן(שניות)",
         "CREATED_AT": "נוצר בזמן"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "מופעל",
-        "DISABLED": "כבוי"
+        "DISABLED": "כבוי",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "בוט"
diff --git a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
index e124878a0..e962f1c9c 100644
--- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Channels",
-        "DESC": "Currently, we support Website live chat widgets, Facebook Pages, Twitter profiles and Whatsapp as platforms. We have more platforms like Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "סוכנים",
diff --git a/app/javascript/dashboard/i18n/locale/he/report.json b/app/javascript/dashboard/i18n/locale/he/report.json
index b3788bda3..58f12ae01 100644
--- a/app/javascript/dashboard/i18n/locale/he/report.json
+++ b/app/javascript/dashboard/i18n/locale/he/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Reports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/settings.json b/app/javascript/dashboard/i18n/locale/he/settings.json
index 0f2ea9957..09e0e1793 100644
--- a/app/javascript/dashboard/i18n/locale/he/settings.json
+++ b/app/javascript/dashboard/i18n/locale/he/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/hi/campaign.json b/app/javascript/dashboard/i18n/locale/hi/campaign.json
index f1c249669..95ed4d199 100644
--- a/app/javascript/dashboard/i18n/locale/hi/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/hi/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "DISABLED": "Disabled",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
index 1dc1d366d..7bb14a833 100644
--- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Channels",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agents",
diff --git a/app/javascript/dashboard/i18n/locale/hi/report.json b/app/javascript/dashboard/i18n/locale/hi/report.json
index cf2c14a57..a7df12839 100644
--- a/app/javascript/dashboard/i18n/locale/hi/report.json
+++ b/app/javascript/dashboard/i18n/locale/hi/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Reports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/settings.json b/app/javascript/dashboard/i18n/locale/hi/settings.json
index dcdb58fac..4881fbf89 100644
--- a/app/javascript/dashboard/i18n/locale/hi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/hu/campaign.json b/app/javascript/dashboard/i18n/locale/hu/campaign.json
index 565758c36..51d507ad0 100644
--- a/app/javascript/dashboard/i18n/locale/hu/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/hu/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Üzenet",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Státusz",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Engedélyezve",
-        "DISABLED": "Letiltva"
+        "DISABLED": "Letiltva",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
index 3a4c015c5..ce82a6607 100644
--- a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Nem tudtuk hitelesíteni a Twilio fiókodat, kérjük próbáld később"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API csatorna",
         "DESC": "API-val integrálj és láss neki az ügyfeleid támogatásának.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Kezdd el továbbítani az e-maileket a következő e-mail címekre."
       },
       "AUTH": {
-        "TITLE": "Csatornák",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Ügynökök",
diff --git a/app/javascript/dashboard/i18n/locale/hu/report.json b/app/javascript/dashboard/i18n/locale/hu/report.json
index 1a537be20..77b66db53 100644
--- a/app/javascript/dashboard/i18n/locale/hu/report.json
+++ b/app/javascript/dashboard/i18n/locale/hu/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Jelentések",
+    "HEADER": "Overview",
     "LOADING_CHART": "Táblázat adatok betöltése...",
     "NO_ENOUGH_DATA": "Nem érkezett elég adat hogy jelentést generáljunk, kérjük próbáld később.",
     "DOWNLOAD_AGENT_REPORTS": "Ügynök jelentések letöltése",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/settings.json b/app/javascript/dashboard/i18n/locale/hu/settings.json
index 933dc2556..14102b1f2 100644
--- a/app/javascript/dashboard/i18n/locale/hu/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Cimkék",
     "TEAMS": "Csapatok",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Új fiók",
diff --git a/app/javascript/dashboard/i18n/locale/id/campaign.json b/app/javascript/dashboard/i18n/locale/id/campaign.json
index f6dcf4386..6797eb043 100644
--- a/app/javascript/dashboard/i18n/locale/id/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/id/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Pesan",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Diaktifkan",
-        "DISABLED": "Nonaktif"
+        "DISABLED": "Nonaktif",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
index 44cde61ec..12b557016 100644
--- a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Kami tidak dapat mengautentikasi kredensial Twilio, harap coba lagi"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrasikan dengan saluran API dan mulai dukung pelanggan Anda.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Mulailah meneruskan email Anda ke alamat email berikut."
       },
       "AUTH": {
-        "TITLE": "Channel",
-        "DESC": "Saat ini, kami mendukung widget obrolan langsung Website, Halaman Facebook, Profil Twitter, dan Whatsapp sebagai platform. Kami memiliki lebih banyak platform seperti Email, Telegram dan Line dalam pengembangan, yang akan segera tersedia."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agen",
diff --git a/app/javascript/dashboard/i18n/locale/id/report.json b/app/javascript/dashboard/i18n/locale/id/report.json
index 55e60d026..c4ea9b752 100644
--- a/app/javascript/dashboard/i18n/locale/id/report.json
+++ b/app/javascript/dashboard/i18n/locale/id/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Laporan",
+    "HEADER": "Overview",
     "LOADING_CHART": "Memuat data grafik...",
     "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
     "DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Tahun terakhir"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/settings.json b/app/javascript/dashboard/i18n/locale/id/settings.json
index f4049be4d..50005e692 100644
--- a/app/javascript/dashboard/i18n/locale/id/settings.json
+++ b/app/javascript/dashboard/i18n/locale/id/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Label",
     "TEAMS": "Tim",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Akun Baru",
diff --git a/app/javascript/dashboard/i18n/locale/it/campaign.json b/app/javascript/dashboard/i18n/locale/it/campaign.json
index b81407e06..e03bf8edd 100644
--- a/app/javascript/dashboard/i18n/locale/it/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/it/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Messaggio",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Stato",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Abilitato",
-        "DISABLED": "Disabilitato"
+        "DISABLED": "Disabilitato",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
index fd76785eb..dada13d1c 100644
--- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Non siamo stati in grado di autenticare le credenziali di Twilio, riprova"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Canali",
-        "DESC": "Attualmente supportiamo come piattaforme i widget della chat dal vivo del sito, le pagine Facebook e Twitter. Abbiamo più piattaforme come Whatsapp, Email, Telegram e Line nei lavori, che saranno disponibili a breve."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenti",
diff --git a/app/javascript/dashboard/i18n/locale/it/report.json b/app/javascript/dashboard/i18n/locale/it/report.json
index e8dc548a3..b048da559 100644
--- a/app/javascript/dashboard/i18n/locale/it/report.json
+++ b/app/javascript/dashboard/i18n/locale/it/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Segnalazioni",
+    "HEADER": "Overview",
     "LOADING_CHART": "Caricamento dati grafici...",
     "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza dati per generare la segnalazione, riprova più tardi.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json
index 4e4fe17e2..3f678bd3f 100644
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/ja/campaign.json b/app/javascript/dashboard/i18n/locale/ja/campaign.json
index c4fb4eacd..d09311e47 100644
--- a/app/javascript/dashboard/i18n/locale/ja/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ja/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "メッセージ",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "状況",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "有効です",
-        "DISABLED": "無効です"
+        "DISABLED": "無効です",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
index 98e2ccb5e..13e568a7c 100644
--- a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Twilio の認証ができませんでした。もう一度やり直してください。"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "APIチャンネル",
         "DESC": "APIチャンネルと連携し、顧客のサポートを開始します。",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "以下のメールアドレスにメールを転送します。"
       },
       "AUTH": {
-        "TITLE": "チャンネル",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "担当者",
diff --git a/app/javascript/dashboard/i18n/locale/ja/report.json b/app/javascript/dashboard/i18n/locale/ja/report.json
index e2dd96880..0924776af 100644
--- a/app/javascript/dashboard/i18n/locale/ja/report.json
+++ b/app/javascript/dashboard/i18n/locale/ja/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "レポート",
+    "HEADER": "Overview",
     "LOADING_CHART": "グラフデータを読み込んでいます...",
     "NO_ENOUGH_DATA": "レポートを生成するための十分なデータポイントを受信していません。後でもう一度お試しください。",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/settings.json b/app/javascript/dashboard/i18n/locale/ja/settings.json
index fdf6bcf1c..e2195e6f1 100644
--- a/app/javascript/dashboard/i18n/locale/ja/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "ラベル",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "新規アカウント",
diff --git a/app/javascript/dashboard/i18n/locale/ko/campaign.json b/app/javascript/dashboard/i18n/locale/ko/campaign.json
index f3774be19..d0e65e03c 100644
--- a/app/javascript/dashboard/i18n/locale/ko/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ko/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "메시지",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "상태",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "사용함",
-        "DISABLED": "사용 안 함"
+        "DISABLED": "사용 안 함",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "봇"
diff --git a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
index 35b3def66..f382091aa 100644
--- a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Twilio 자격 증명을 인증할 수 없습니다. 다시 시도하십시오."
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API 채널",
         "DESC": "API 채널과 통합하여 고객 지원을 시작하십시오.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "당신의 이메일 주소로 이메일 전달을 시작하십시오."
       },
       "AUTH": {
-        "TITLE": "채널",
-        "DESC": "현재 우리는 웹사이트 라이브 채팅 위젯, 페이스북 페이지 및 트위터 프로필을 플랫폼으로 지원한다. 우리는 곧 왓츠앱, 이메일, 텔레그램, 라인 같은 플랫폼이 출시될 예정입니다."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "에이전트",
diff --git a/app/javascript/dashboard/i18n/locale/ko/report.json b/app/javascript/dashboard/i18n/locale/ko/report.json
index 57f0786af..c97095352 100644
--- a/app/javascript/dashboard/i18n/locale/ko/report.json
+++ b/app/javascript/dashboard/i18n/locale/ko/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "보고서",
+    "HEADER": "Overview",
     "LOADING_CHART": "차트 데이터 불러오는 중...",
     "NO_ENOUGH_DATA": "보고서를 생성할 수 있는 데이터 포인트가 부족합니다. 나중에 다시 시도하십시오.",
     "DOWNLOAD_AGENT_REPORTS": "다운로드 에이전트 보고서",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/settings.json b/app/javascript/dashboard/i18n/locale/ko/settings.json
index 26f1f71cc..d82315891 100644
--- a/app/javascript/dashboard/i18n/locale/ko/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "라벨",
     "TEAMS": "팀",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "새 계정",
diff --git a/app/javascript/dashboard/i18n/locale/ml/campaign.json b/app/javascript/dashboard/i18n/locale/ml/campaign.json
index e631dade2..02dcfabd5 100644
--- a/app/javascript/dashboard/i18n/locale/ml/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ml/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "സ്റ്റാറ്റസ്",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "പ്രവർത്തനക്ഷമമാക്കി",
-        "DISABLED": "പ്രവർത്തനരഹിതമാക്കി"
+        "DISABLED": "പ്രവർത്തനരഹിതമാക്കി",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "ബോട്ട്"
diff --git a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
index 9f123e830..82aa51356 100644
--- a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "ഞങ്ങൾക്ക് ട്വിലിയോ ക്രെഡൻഷ്യലുകൾ പ്രാമാണീകരിക്കാൻ കഴിഞ്ഞില്ല, ദയവായി വീണ്ടും ശ്രമിക്കുക"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "ചാനലുകൾ",
-        "DESC": "നിലവിൽ ഞങ്ങൾ വെബ്‌സൈറ്റ് തത്സമയ ചാറ്റ് വിഡ്ജറ്റുകൾ, ഫേസ്ബുക്ക് പേജുകൾ, ട്വിറ്റർ പ്രൊഫൈലുകൾ എന്നിവ പ്ലാറ്റ്ഫോമുകളായി പിന്തുണയ്ക്കുന്നു. വാട്ട്സ്ആപ്പ്, ഇമെയിൽ, ടെലിഗ്രാം, ലൈൻ എന്നിവപോലുള്ള കൂടുതൽ പ്ലാറ്റ്ഫോമുകൾ ഞങ്ങളുടെ പക്കലുണ്ട്, അവ ഉടൻ പുറത്തിറങ്ങുന്നത് ആയിരിക്കും."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "ഏജന്റുമാർ",
diff --git a/app/javascript/dashboard/i18n/locale/ml/report.json b/app/javascript/dashboard/i18n/locale/ml/report.json
index 41080ccd0..c7edd079a 100644
--- a/app/javascript/dashboard/i18n/locale/ml/report.json
+++ b/app/javascript/dashboard/i18n/locale/ml/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "റിപ്പോർട്ടുകൾ",
+    "HEADER": "Overview",
     "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
     "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/settings.json b/app/javascript/dashboard/i18n/locale/ml/settings.json
index 6c8a5c21a..73ee3a992 100644
--- a/app/javascript/dashboard/i18n/locale/ml/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "ലേബലുകൾ",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "പുതിയ അക്കൗണ്ട്",
diff --git a/app/javascript/dashboard/i18n/locale/ne/campaign.json b/app/javascript/dashboard/i18n/locale/ne/campaign.json
index f1c249669..95ed4d199 100644
--- a/app/javascript/dashboard/i18n/locale/ne/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ne/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "DISABLED": "Disabled",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
index 24463aac8..7bb14a833 100644
--- a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Channels",
-        "DESC": "Currently, we support Website live chat widgets, Facebook Pages, Twitter profiles and Whatsapp as platforms. We have more platforms like Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agents",
diff --git a/app/javascript/dashboard/i18n/locale/ne/report.json b/app/javascript/dashboard/i18n/locale/ne/report.json
index cf2c14a57..a7df12839 100644
--- a/app/javascript/dashboard/i18n/locale/ne/report.json
+++ b/app/javascript/dashboard/i18n/locale/ne/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Reports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/settings.json b/app/javascript/dashboard/i18n/locale/ne/settings.json
index 46941f8ae..71bf40055 100644
--- a/app/javascript/dashboard/i18n/locale/ne/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/nl/campaign.json b/app/javascript/dashboard/i18n/locale/nl/campaign.json
index c1e700514..04d3f5795 100644
--- a/app/javascript/dashboard/i18n/locale/nl/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/nl/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Ingeschakeld",
-        "DISABLED": "Uitgeschakeld"
+        "DISABLED": "Uitgeschakeld",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
index 454047321..ac5f15108 100644
--- a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Het is niet gelukt om Twilio referenties te verifiëren, probeer het opnieuw"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Kanalen",
-        "DESC": "Momenteel ondersteunen we website live chat widgets, Facebook pagina's en Twitter-profielen als platformen. We hebben meer platforms zoals Whatsapp, E-mail, Telegram en Lijn in de werken, die binnenkort zullen verschijnen."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenten",
diff --git a/app/javascript/dashboard/i18n/locale/nl/report.json b/app/javascript/dashboard/i18n/locale/nl/report.json
index 96d77ba49..022294e96 100644
--- a/app/javascript/dashboard/i18n/locale/nl/report.json
+++ b/app/javascript/dashboard/i18n/locale/nl/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Rapporten",
+    "HEADER": "Overview",
     "LOADING_CHART": "Kaartgegevens laden...",
     "NO_ENOUGH_DATA": "We hebben niet genoeg datapunten ontvangen om een rapport te genereren, probeer het later opnieuw.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/settings.json b/app/javascript/dashboard/i18n/locale/nl/settings.json
index 979ee3415..127192e38 100644
--- a/app/javascript/dashboard/i18n/locale/nl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labelen",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/no/campaign.json b/app/javascript/dashboard/i18n/locale/no/campaign.json
index e0d8ffd3d..da4898dc5 100644
--- a/app/javascript/dashboard/i18n/locale/no/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/no/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Satus",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Aktivert",
-        "DISABLED": "Deaktivert"
+        "DISABLED": "Deaktivert",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
index 1d889a6b4..ca35636e1 100644
--- a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Vi kunne ikke godkjenne Twilio legitimasjonsopplysningene, vennligst prøv igjen"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanal",
         "DESC": "Integrer med en API-kanal for å støtte dine kunder.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Begynn å videresende e-post til følgende e-postadresse."
       },
       "AUTH": {
-        "TITLE": "Kanaler",
-        "DESC": "Vi støtter for tiden live chat widgets, Facebook sider, Twitter profiler og Whatsapp. Vi har flere plattformer er på vei som e-post, Telegram og Line. Disse vil lanseres snart."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenter",
diff --git a/app/javascript/dashboard/i18n/locale/no/report.json b/app/javascript/dashboard/i18n/locale/no/report.json
index 578a2012f..f583b30df 100644
--- a/app/javascript/dashboard/i18n/locale/no/report.json
+++ b/app/javascript/dashboard/i18n/locale/no/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Rapporter",
+    "HEADER": "Overview",
     "LOADING_CHART": "Laster inn diagramdata...",
     "NO_ENOUGH_DATA": "Vi har ikke mottatt nok data for å generere rapporten, vennligst prøv igjen senere.",
     "DOWNLOAD_AGENT_REPORTS": "Last ned agentrapporter",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/settings.json b/app/javascript/dashboard/i18n/locale/no/settings.json
index fc6df1ea0..fc30dfd71 100644
--- a/app/javascript/dashboard/i18n/locale/no/settings.json
+++ b/app/javascript/dashboard/i18n/locale/no/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiketter",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Ny konto",
diff --git a/app/javascript/dashboard/i18n/locale/pl/campaign.json b/app/javascript/dashboard/i18n/locale/pl/campaign.json
index 8e38d4031..4c58d10a6 100644
--- a/app/javascript/dashboard/i18n/locale/pl/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/pl/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Wprowadź tytuł kampanii",
           "ERROR": "Tytuł jest wymagany"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Wiadomość",
           "PLACEHOLDER": "Wprowadź wiadomość dla kampanii",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Nadawca",
         "URL": "Adres URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Czas (sekundy)",
         "CREATED_AT": "Utworzono"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Włączone",
-        "DISABLED": "Wyłączone"
+        "DISABLED": "Wyłączone",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
index 876b28948..5ac39610b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Nie byliśmy w stanie uwierzytelnić danych logowania Twilio, spróbuj ponownie"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Kanał API",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Zacznij przekierowywać swoje wiadomości na następujący adres e-mail."
       },
       "AUTH": {
-        "TITLE": "Kanały",
-        "DESC": "Obecnie obsługujemy widżety czatu na żywo, strony na Facebooku i profile Twittera jako platformy. Mamy więcej platform takich jak Whatsapp, E-mail, Telegram i Line w pracach, które wkrótce się zakończą."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenci",
diff --git a/app/javascript/dashboard/i18n/locale/pl/report.json b/app/javascript/dashboard/i18n/locale/pl/report.json
index ef88c0251..b428e7fc7 100644
--- a/app/javascript/dashboard/i18n/locale/pl/report.json
+++ b/app/javascript/dashboard/i18n/locale/pl/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Raporty",
+    "HEADER": "Overview",
     "LOADING_CHART": "Ładowanie danych wykresów...",
     "NO_ENOUGH_DATA": "Nie otrzymaliśmy wystarczającej ilości punktów danych, aby wygenerować raport, spróbuj ponownie później.",
     "DOWNLOAD_AGENT_REPORTS": "Pobierz raporty agenta",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/settings.json b/app/javascript/dashboard/i18n/locale/pl/settings.json
index 1f000abac..6c461b574 100644
--- a/app/javascript/dashboard/i18n/locale/pl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/pt/campaign.json b/app/javascript/dashboard/i18n/locale/pt/campaign.json
index 7d38f9519..f86645fad 100644
--- a/app/javascript/dashboard/i18n/locale/pt/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/pt/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "SItuação",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Ativado",
-        "DISABLED": "Desabilitado"
+        "DISABLED": "Desabilitado",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
index 84c841f14..ff0f343e2 100644
--- a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Não fomos capazes de autenticar as credenciais Twilio, por favor, tente novamente"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Canais",
-        "DESC": "Atualmente oferecemos suporte a widgets de chat ao vivo do site, Facebook Pages e perfis do Twitter como plataformas. Temos mais plataformas como Whatsapp, E-mail, Telegrama e Linha no trabalho, que em breve."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "agentes",
diff --git a/app/javascript/dashboard/i18n/locale/pt/report.json b/app/javascript/dashboard/i18n/locale/pt/report.json
index 94cf1019d..5b5834d67 100644
--- a/app/javascript/dashboard/i18n/locale/pt/report.json
+++ b/app/javascript/dashboard/i18n/locale/pt/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "relatórios",
+    "HEADER": "Overview",
     "LOADING_CHART": "Carregando dados da carta...",
     "NO_ENOUGH_DATA": "Não recebemos pontos de dados suficientes para gerar o relatório. Por favor, tente novamente mais tarde.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/settings.json b/app/javascript/dashboard/i18n/locale/pt/settings.json
index fd0ce0466..6f414e8f8 100644
--- a/app/javascript/dashboard/i18n/locale/pt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiquetas",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/campaign.json b/app/javascript/dashboard/i18n/locale/pt_BR/campaign.json
index c57e63bbf..810decadf 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Por favor, digite o título da campanha",
           "ERROR": "Título é obrigatório"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Messagem",
           "PLACEHOLDER": "Por favor, insira a mensagem da campanha",
@@ -72,6 +83,7 @@
         "STATUS": "SItuação",
         "SENDER": "Remetente",
         "URL": "URL:",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Horário(segundos)",
         "CREATED_AT": "Criado em"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Ativado",
-        "DISABLED": "Desativado"
+        "DISABLED": "Desativado",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
index 22d8e2254..fe98bd507 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Não fomos capazes de autenticar as credenciais Twilio, por favor, tente novamente"
         }
       },
+      "SMS": {
+        "TITLE": "Canal SMS via Twilio",
+        "DESC": "Comece a apoiar seus clientes através de SMS com integração Twilio."
+      },
+      "WHATSAPP": {
+        "TITLE": "Canal do Whatsapp via Twilio",
+        "DESC": "Comece a apoiar seus clientes através do Whatsapp com integração com Twilio."
+      },
       "API_CHANNEL": {
         "TITLE": "Canal da API",
         "DESC": "Integre com canal API e comece a ajudar seus clientes.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Comece a encaminhar seus e-mails para o seguinte endereço de e-mail."
       },
       "AUTH": {
-        "TITLE": "Canais",
-        "DESC": "Atualmente, suportamos widgets de bate-papo ao vivo do site, páginas do Facebook e perfis do Twitter como plataformas. Temos mais plataformas como WhatsApp, Email, Telegram e Line em andamento, que serão lançadas em breve."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agentes",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/report.json b/app/javascript/dashboard/i18n/locale/pt_BR/report.json
index 069b87139..5fc060537 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/report.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Relatórios",
+    "HEADER": "Visão geral",
     "LOADING_CHART": "Carregando dados do gráfico...",
     "NO_ENOUGH_DATA": "Não existem dados suficientes para gerar o relatório. Tente novamente mais tarde.",
     "DOWNLOAD_AGENT_REPORTS": "Baixar relatórios de agentes",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Ano passado"
+      },
+      {
+        "id": 5,
+        "name": "Intervalo de datas personalizado"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Aplicar",
+      "PLACEHOLDER": "Selecionar intervalo de datas"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "Relatórios CSAT",
+    "NO_RECORDS": "Não há respostas de pesquisa em CSAT disponíveis.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contato",
+        "AGENT_NAME": "Agente atribuído",
+        "RATING": "Classificação",
+        "FEEDBACK_TEXT": "Comentário do feedback"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total de respostas",
+        "TOOLTIP": "Número total de respostas coletadas"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Pontuação de satisfação",
+        "TOOLTIP": "Número total de respostas positivas / Número total de respostas * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Taxa de resposta",
+        "TOOLTIP": "Número total de respostas / Número total de mensagens CSAT de pesquisa enviadas * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
index d160ae0c3..433130123 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Marcadores",
     "TEAMS": "Times",
     "ALL_CONTACTS": "Todos os Contatos",
-    "TAGGED_WITH": "Marcado com"
+    "TAGGED_WITH": "Marcado com",
+    "REPORTS_OVERVIEW": "Visão geral",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Nova conta",
diff --git a/app/javascript/dashboard/i18n/locale/ro/campaign.json b/app/javascript/dashboard/i18n/locale/ro/campaign.json
index 2cc4673f6..22e4c8371 100644
--- a/app/javascript/dashboard/i18n/locale/ro/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ro/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Activat",
-        "DISABLED": "Dezactivat"
+        "DISABLED": "Dezactivat",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
index 13651e8ce..636b5e4bf 100644
--- a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Nu am putut autentifica credentialele Twilio, încercați din nou"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Canal API",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Începeți să vă trimiteți e-mailuri la următoarea adresă de e-mail."
       },
       "AUTH": {
-        "TITLE": "Canale",
-        "DESC": "În prezent suportăm widget-uri live chat pe site, pagini Facebook și profiluri Twitter ca platforme. Avem mai multe platforme precum Whatsapp, Email, Telegram şi Line în lucrări, care vor fi în curând."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenți",
diff --git a/app/javascript/dashboard/i18n/locale/ro/report.json b/app/javascript/dashboard/i18n/locale/ro/report.json
index e28b44fbd..25a4a8a68 100644
--- a/app/javascript/dashboard/i18n/locale/ro/report.json
+++ b/app/javascript/dashboard/i18n/locale/ro/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Rapoarte",
+    "HEADER": "Overview",
     "LOADING_CHART": "Încărcare date grafic...",
     "NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/settings.json b/app/javascript/dashboard/i18n/locale/ro/settings.json
index 34700c429..5169c78e5 100644
--- a/app/javascript/dashboard/i18n/locale/ro/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etichete",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Cont Nou",
diff --git a/app/javascript/dashboard/i18n/locale/ru/campaign.json b/app/javascript/dashboard/i18n/locale/ru/campaign.json
index 42089230a..13dd3efaf 100644
--- a/app/javascript/dashboard/i18n/locale/ru/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ru/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Пожалуйста, введите название кампании",
           "ERROR": "Необходимо указать название"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Сообщение",
           "PLACEHOLDER": "Пожалуйста, введите сообщение кампании",
@@ -72,6 +83,7 @@
         "STATUS": "Статус",
         "SENDER": "Отправитель",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Время (секунды)",
         "CREATED_AT": "Дата создания"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Включено",
-        "DISABLED": "Выключено"
+        "DISABLED": "Выключено",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Бот"
diff --git a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
index 933b16e48..0590682c6 100644
--- a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Мы не смогли авторизоваться в Twilio. Пожалуйста, попробуйте еще раз"
         }
       },
+      "SMS": {
+        "TITLE": "SMS канал через Twilio",
+        "DESC": "Начните поддерживать своих клиентов через SMS с Twilio интеграцией."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp канал через Twilio",
+        "DESC": "Начните поддерживать ваших клиентов через Whatsapp с помощью интеграции в Twilio."
+      },
       "API_CHANNEL": {
         "TITLE": "Источник API",
         "DESC": "Интегрируйте с API каналом и начните поддерживать ваших клиентов.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Начните пересылать свои письма на этот email."
       },
       "AUTH": {
-        "TITLE": "Источники",
-        "DESC": "На текущий момент мы поддерживаем следующие источники: виджеты онлайн чата на сайте, страницы Facebook и Twitter. Whatsapp, Email, Telegram и Line в разработке и будут добавлены в ближайшее время."
+        "TITLE": "Выберите источник",
+        "DESC": "Chatwoot поддерживает виджет живого-чата, страницу Facebook, профиль Twitter, Whatsapp, Email и т. д., как канал связи с пользователями. Если вы хотите настроить пользовательский канал, вы можете создать его с помощью канала API. Выберите один канал из списка ниже, чтобы продолжить."
       },
       "AGENTS": {
         "TITLE": "Операторы",
diff --git a/app/javascript/dashboard/i18n/locale/ru/report.json b/app/javascript/dashboard/i18n/locale/ru/report.json
index 6851601c0..933cb5b50 100644
--- a/app/javascript/dashboard/i18n/locale/ru/report.json
+++ b/app/javascript/dashboard/i18n/locale/ru/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Отчёты",
+    "HEADER": "Обзор",
     "LOADING_CHART": "Загрузка данных графика...",
     "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
     "DOWNLOAD_AGENT_REPORTS": "Сказать отчёт по агентам",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "За прошлый год"
+      },
+      {
+        "id": 5,
+        "name": "Настраиваемый диапазон даты"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Применить",
+      "PLACEHOLDER": "Выберите диапазон дат"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "Отчёты CSAT",
+    "NO_RECORDS": "Нет ответов на опрос CSAT.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Контакт",
+        "AGENT_NAME": "Назначенный сотрудник",
+        "RATING": "Оценка",
+        "FEEDBACK_TEXT": "Комментарий отзыва"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Всего ответов",
+        "TOOLTIP": "Общее количество собранных ответов"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Оценка удовлетворенности",
+        "TOOLTIP": "Общее количество положительных ответов / Общее количество ответов * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Доля откликов",
+        "TOOLTIP": "Общее количество ответов / Общее количество отправленных сообщений CSAT опросов * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/settings.json b/app/javascript/dashboard/i18n/locale/ru/settings.json
index 5436619fa..07dcbde74 100644
--- a/app/javascript/dashboard/i18n/locale/ru/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Категории",
     "TEAMS": "Команды",
     "ALL_CONTACTS": "Все контакты",
-    "TAGGED_WITH": "С метками"
+    "TAGGED_WITH": "С метками",
+    "REPORTS_OVERVIEW": "Обзор",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Новый аккаунт",
diff --git a/app/javascript/dashboard/i18n/locale/sk/campaign.json b/app/javascript/dashboard/i18n/locale/sk/campaign.json
index f1c249669..95ed4d199 100644
--- a/app/javascript/dashboard/i18n/locale/sk/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/sk/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "DISABLED": "Disabled",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
index 1dc1d366d..7bb14a833 100644
--- a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "We were not able to authenticate Twilio credentials, please try again"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Channels",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agents",
diff --git a/app/javascript/dashboard/i18n/locale/sk/report.json b/app/javascript/dashboard/i18n/locale/sk/report.json
index cf2c14a57..a7df12839 100644
--- a/app/javascript/dashboard/i18n/locale/sk/report.json
+++ b/app/javascript/dashboard/i18n/locale/sk/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Reports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/settings.json b/app/javascript/dashboard/i18n/locale/sk/settings.json
index dcdb58fac..4881fbf89 100644
--- a/app/javascript/dashboard/i18n/locale/sk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/sv/campaign.json b/app/javascript/dashboard/i18n/locale/sv/campaign.json
index e3542b16f..a8b4efba2 100644
--- a/app/javascript/dashboard/i18n/locale/sv/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/sv/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Status",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Aktiverad",
-        "DISABLED": "Inaktiverad"
+        "DISABLED": "Inaktiverad",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
index a3a2fc6a9..63d7f5ff9 100644
--- a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Vi kunde inte autentisera Twilio-uppgifterna, försök igen"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API-kanal",
         "DESC": "Integrera med API-kanalen och börja supporta dina kunder.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Börja vidarebefordra dina e-postmeddelanden till följande e-postadress."
       },
       "AUTH": {
-        "TITLE": "Kanaler",
-        "DESC": "För närvarande stöder vi live chat widgets på en webbplats, Facebook-sidor, Twitter-profiler och Whatsapp som plattformar. Vi har fler plattformar som e-post, Telegram och Line på gång som kommer ut snart."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Agenter",
diff --git a/app/javascript/dashboard/i18n/locale/sv/report.json b/app/javascript/dashboard/i18n/locale/sv/report.json
index b402521b6..c7ba9a1c8 100644
--- a/app/javascript/dashboard/i18n/locale/sv/report.json
+++ b/app/javascript/dashboard/i18n/locale/sv/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Rapporter",
+    "HEADER": "Overview",
     "LOADING_CHART": "Laddar diagramdata...",
     "NO_ENOUGH_DATA": "Vi har inte fått tillräckligt många datapunkter för att generera en rapport, försök igen senare.",
     "DOWNLOAD_AGENT_REPORTS": "Ladda ner agentrapporter",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/settings.json b/app/javascript/dashboard/i18n/locale/sv/settings.json
index 8ff90d3b6..6cac67a5d 100644
--- a/app/javascript/dashboard/i18n/locale/sv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiketter",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Nytt konto",
diff --git a/app/javascript/dashboard/i18n/locale/ta/campaign.json b/app/javascript/dashboard/i18n/locale/ta/campaign.json
index 3a74320cb..ed1f079cf 100644
--- a/app/javascript/dashboard/i18n/locale/ta/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/ta/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "நிலை",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "இயக்கப்பட்டது",
-        "DISABLED": "முடக்கப்பட்டது"
+        "DISABLED": "முடக்கப்பட்டது",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
index 7266e26df..043b4d6a0 100644
--- a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "ட்விலியோ கிரேடின்டியல்செய் எங்களால் அங்கீகரிக்க முடியவில்லை, தயவுசெய்து மீண்டும் முயற்சிக்கவும்"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "சேனல்கள்",
-        "DESC": "தற்போது வலைத்தள நேரடி சாட் விட்ஜெட்டுகள், பேஸ்புக் பக்கங்கள் மற்றும் ட்விட்டர் சுயவிவரங்களை தளங்களாக ஆதரிக்கிறோம். விரைவில் வாட்ஸ்அப், ஈ-மெயில், டெலிகிராம் மற்றும் லைன் போன்ற பல தளங்களிலும் வர இருக்கிறது."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "ஏஜென்ட்கள்",
diff --git a/app/javascript/dashboard/i18n/locale/ta/report.json b/app/javascript/dashboard/i18n/locale/ta/report.json
index c36ed1f9a..a46a9b8ed 100644
--- a/app/javascript/dashboard/i18n/locale/ta/report.json
+++ b/app/javascript/dashboard/i18n/locale/ta/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "அறிக்கைகள்",
+    "HEADER": "Overview",
     "LOADING_CHART": "சார்ட்டுக்கான டேட்டாவை பெறுகிறது...",
     "NO_ENOUGH_DATA": "அறிக்கையை உருவாக்க போதுமான தரவுகளை பெறவில்லை, தயவுசெய்து மீண்டும் முயற்சிக்கவும்.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/settings.json b/app/javascript/dashboard/i18n/locale/ta/settings.json
index a9daa9442..2271c9b18 100644
--- a/app/javascript/dashboard/i18n/locale/ta/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/th/campaign.json b/app/javascript/dashboard/i18n/locale/th/campaign.json
index 9c985360c..eb208c87d 100644
--- a/app/javascript/dashboard/i18n/locale/th/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/th/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "กรุณาใส่หัวข้อแคมเปญ",
           "ERROR": "โปรดระบุหัวข้อด้วย"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "ข้อความ",
           "PLACEHOLDER": "โปรดระบุข้อความของแคมเปญด้วย",
@@ -72,6 +83,7 @@
         "STATUS": "สถานะ",
         "SENDER": "ผู้ส่ง",
         "URL": "ลิ้ง",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "เวลา (วินาที)",
         "CREATED_AT": "สร้างเมื่อ"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "เปิด",
-        "DISABLED": "ปิด"
+        "DISABLED": "ปิด",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "บอท"
diff --git a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
index c9b871c49..06d6bd7de 100644
--- a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "เราไม่สามารถยืนยันใบรับลองของ Twilio ได้กรุณาลองใหม่อีกครั้ง"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "ช่อง API",
         "DESC": "สร้างช่องด้วย API เเละเริ่มช่วยเหลือลูกค้าของคุณ",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "เริ่มนำเข้าอีเมล์ของคุณไปที่อยู่อีเมล์"
       },
       "AUTH": {
-        "TITLE": "ช่อง",
-        "DESC": "ขณะนี้เราสนับสนุนวิดเจ็ตแชทสดของเว็บไซต์เพจ Facebook และโปรไฟล์ Twitter เป็นแพลตฟอร์ม เรามีแพลตฟอร์มอื่น ๆ เช่น Whatsapp, Email, Telegram และ Line ในผลงานซึ่งจะออกเร็ว ๆ นี้"
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "พนักงาน",
diff --git a/app/javascript/dashboard/i18n/locale/th/report.json b/app/javascript/dashboard/i18n/locale/th/report.json
index 0018a50da..4b8fc5318 100644
--- a/app/javascript/dashboard/i18n/locale/th/report.json
+++ b/app/javascript/dashboard/i18n/locale/th/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Reports",
+    "HEADER": "Overview",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/settings.json b/app/javascript/dashboard/i18n/locale/th/settings.json
index 80f976669..e7335fbe6 100644
--- a/app/javascript/dashboard/i18n/locale/th/settings.json
+++ b/app/javascript/dashboard/i18n/locale/th/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/tr/campaign.json b/app/javascript/dashboard/i18n/locale/tr/campaign.json
index 955e6c431..4416db636 100644
--- a/app/javascript/dashboard/i18n/locale/tr/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/tr/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Durum",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Etkin",
-        "DISABLED": "Devre dışı"
+        "DISABLED": "Devre dışı",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index fbb746f3c..d73f0bc8c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Twilio kimlik bilgilerini doğrulayamadık, lütfen tekrar deneyin"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanalı",
         "DESC": "API kanalı ile entegre edin ve müşterilerinizi desteklemeye başlayın.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "E-postalarınızı aşağıdaki e-posta adresine iletmeye başlayın."
       },
       "AUTH": {
-        "TITLE": "Kanallar",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Kullanıcılar",
diff --git a/app/javascript/dashboard/i18n/locale/tr/report.json b/app/javascript/dashboard/i18n/locale/tr/report.json
index 01392b0db..b91f0c70c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/report.json
+++ b/app/javascript/dashboard/i18n/locale/tr/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Raporlar",
+    "HEADER": "Overview",
     "LOADING_CHART": "Grafik verileri yükleniyor...",
     "NO_ENOUGH_DATA": "Rapor oluşturmak için yeterli veri yok, Lütfen daha sonra tekrar deneyin.",
     "DOWNLOAD_AGENT_REPORTS": "Etken raporları indir",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/settings.json b/app/javascript/dashboard/i18n/locale/tr/settings.json
index edb60287b..960ac10d9 100644
--- a/app/javascript/dashboard/i18n/locale/tr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Etiketler",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Yeni hesap",
diff --git a/app/javascript/dashboard/i18n/locale/uk/campaign.json b/app/javascript/dashboard/i18n/locale/uk/campaign.json
index 6065777a5..9d4ff2c86 100644
--- a/app/javascript/dashboard/i18n/locale/uk/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/uk/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Статус",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Увімкнено",
-        "DISABLED": "Вимкнено"
+        "DISABLED": "Вимкнено",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
index 991992a67..6f4217c12 100644
--- a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Автентифікація у Twilio не вдалася, будь ласка, спробуйте знову"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Start forwarding your emails to the following email address."
       },
       "AUTH": {
-        "TITLE": "Канали",
-        "DESC": "Currently we support Website live chat widgets, Facebook Pages and Twitter profiles as platforms. We have more platforms like Whatsapp, Email, Telegram and Line in the works, which will be out soon."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Агенти",
diff --git a/app/javascript/dashboard/i18n/locale/uk/report.json b/app/javascript/dashboard/i18n/locale/uk/report.json
index 5ff21f034..5c745a56a 100644
--- a/app/javascript/dashboard/i18n/locale/uk/report.json
+++ b/app/javascript/dashboard/i18n/locale/uk/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Звіти",
+    "HEADER": "Overview",
     "LOADING_CHART": "Завантаження даних діаграми...",
     "NO_ENOUGH_DATA": "Ми не отримали достатньо даних для генерації звіту. Будь ласка, спробуйте ще раз пізніше.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/settings.json b/app/javascript/dashboard/i18n/locale/uk/settings.json
index ec54829e3..5ec74db86 100644
--- a/app/javascript/dashboard/i18n/locale/uk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Labels",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/vi/campaign.json b/app/javascript/dashboard/i18n/locale/vi/campaign.json
index 3e827de0f..5ea7cc764 100644
--- a/app/javascript/dashboard/i18n/locale/vi/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/vi/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "Message",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "Trạng thái",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "Bật",
-        "DISABLED": "Tắt"
+        "DISABLED": "Tắt",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "Bot"
diff --git a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
index a4b09883c..89916bd3e 100644
--- a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "Chúng tôi không thể xác thực thông tin đăng nhập Twilio, vui lòng thử lại"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "Kênh API",
         "DESC": "Tích hợp với kênh API và bắt đầu hỗ trợ khách hàng của bạn.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "Bắt đầu chuyển tiếp email của bạn tới địa chỉ email sau."
       },
       "AUTH": {
-        "TITLE": "Kênh",
-        "DESC": "Hiện tại, chúng tôi hỗ trợ các tiện ích trò chuyện trực tiếp trên Trang web, Trang Facebook và hồ sơ Twitter làm nền tảng. Chúng tôi có nhiều nền tảng hơn như Whatsapp, Email, Telegram và Line đang hoạt động, sẽ sớm ra mắt."
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "Nhà Cung Cấp",
diff --git a/app/javascript/dashboard/i18n/locale/vi/report.json b/app/javascript/dashboard/i18n/locale/vi/report.json
index e8b7924ed..4aaad9fbe 100644
--- a/app/javascript/dashboard/i18n/locale/vi/report.json
+++ b/app/javascript/dashboard/i18n/locale/vi/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Báo cáo",
+    "HEADER": "Overview",
     "LOADING_CHART": "Đang tải các biểu đồ dữ liệu...",
     "NO_ENOUGH_DATA": "Chúng tôi không nhận được đủ điểm dữ liệu để tạo báo cáo, Vui lòng thử lại sau.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/settings.json b/app/javascript/dashboard/i18n/locale/vi/settings.json
index 550410218..0b7242edb 100644
--- a/app/javascript/dashboard/i18n/locale/vi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "Nhãn",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Tạo mới tài khoản",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/campaign.json b/app/javascript/dashboard/i18n/locale/zh_CN/campaign.json
index a23281f85..42c5ff118 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "Title is required"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "消息",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "状态",
         "SENDER": "Sender",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "Time(Seconds)",
         "CREATED_AT": "Created at"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "已启用",
-        "DISABLED": "已禁用"
+        "DISABLED": "已禁用",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "机器人"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index 0e7220879..0a798b4ae 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "我们无法验证 Twilio 凭据，请重试"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API 频道",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "开始将您的电子邮件转发到以下电子邮件地址。"
       },
       "AUTH": {
-        "TITLE": "频道",
-        "DESC": "目前我们支持网站在线聊天小部件、Facebook页面和Twitter配置文件作为平台。 我们在工作中拥有更多平台，如Whatsapp、Email、Telegram 和 Line，这些平台将很快出台。"
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "客服代理们",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/report.json b/app/javascript/dashboard/i18n/locale/zh_CN/report.json
index 0fd7d92c0..b10a95ac9 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "报告",
+    "HEADER": "Overview",
     "LOADING_CHART": "正在载入图表数据...",
     "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
     "DOWNLOAD_AGENT_REPORTS": "下载客服报表",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "Last year"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
index 5d61caa39..76c56666c 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "标签",
     "TEAMS": "Teams",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "New Account",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/campaign.json b/app/javascript/dashboard/i18n/locale/zh_TW/campaign.json
index a89e93463..ac4274570 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/campaign.json
@@ -14,6 +14,17 @@
           "PLACEHOLDER": "Please enter the title of campaign",
           "ERROR": "標題為必填"
         },
+        "SCHEDULED_AT": {
+          "LABEL": "Scheduled time",
+          "PLACEHOLDER": "Please select the time",
+          "CONFIRM": "Confirm",
+          "ERROR": "Scheduled time is required"
+        },
+        "AUDIENCE": {
+          "LABEL": "Audience",
+          "PLACEHOLDER": "Select the customer labels",
+          "ERROR": "Audience is required"
+        },
         "MESSAGE": {
           "LABEL": "訊息",
           "PLACEHOLDER": "Please enter the message of campaign",
@@ -72,6 +83,7 @@
         "STATUS": "狀態",
         "SENDER": "發送者",
         "URL": "URL",
+        "SCHEDULED_AT": "Scheduled time",
         "TIME_ON_PAGE": "時間（秒）",
         "CREATED_AT": "建立於"
       },
@@ -82,7 +94,9 @@
       },
       "STATUS": {
         "ENABLED": "已啟用",
-        "DISABLED": "已停用"
+        "DISABLED": "已停用",
+        "COMPLETED": "Completed",
+        "ACTIVE": "Active"
       },
       "SENDER": {
         "BOT": "機器人"
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
index a2b4ca86b..cf9dda7eb 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
@@ -127,6 +127,14 @@
           "ERROR_MESSAGE": "我們無法驗證 Twilio 憑證，請重試"
         }
       },
+      "SMS": {
+        "TITLE": "SMS Channel via Twilio",
+        "DESC": "Start supporting your customers via SMS with Twilio integration."
+      },
+      "WHATSAPP": {
+        "TITLE": "Whatsapp Channel via Twilio",
+        "DESC": "Start supporting your customers via Whatsapp with Twilio integration."
+      },
       "API_CHANNEL": {
         "TITLE": "API 頻道",
         "DESC": "與 API 頻道互動，開始服務客戶。",
@@ -165,8 +173,8 @@
         "FINISH_MESSAGE": "開始將您的電子信箱轉發到以下電子信箱地址。"
       },
       "AUTH": {
-        "TITLE": "頻道",
-        "DESC": "目前我們支持網站線上聊天小元件、Facebook 頁面和 Twitter 配置文件作為平台。 我們在工作中擁有更多平台，如 Whatsapp、Email、Telegram 和 Line，這些平台將很快支援。"
+        "TITLE": "Choose a channel",
+        "DESC": "Chatwoot supports live-chat widget, Facebook page, Twitter profile, Whatsapp, Email etc., as channels. If you want to build a custom channel, you can create it using the API channel. Select one channel from the options below to proceed."
       },
       "AGENTS": {
         "TITLE": "客服",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/report.json b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
index 2e0555c4b..392969036 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "報表",
+    "HEADER": "Overview",
     "LOADING_CHART": "正在載入图表數據...",
     "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
     "DOWNLOAD_AGENT_REPORTS": "下載客服報告",
@@ -50,7 +50,41 @@
       {
         "id": 4,
         "name": "去年"
+      },
+      {
+        "id": 5,
+        "name": "Custom date range"
       }
-    ]
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "Apply",
+      "PLACEHOLDER": "Select date range"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT Reports",
+    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "Contact",
+        "AGENT_NAME": "Assigned agent",
+        "RATING": "Rating",
+        "FEEDBACK_TEXT": "Feedback comment"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total responses",
+        "TOOLTIP": "Total number of responses collected"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "Satisfaction score",
+        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "Response rate",
+        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      }
+    }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
index 58f130cee..29c8872df 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
@@ -143,7 +143,9 @@
     "LABELS": "標籤",
     "TEAMS": "團隊",
     "ALL_CONTACTS": "All Contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagged with",
+    "REPORTS_OVERVIEW": "Overview",
+    "CSAT": "CSAT"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "新帳戶",
diff --git a/app/javascript/widget/i18n/locale/ar.json b/app/javascript/widget/i18n/locale/ar.json
index c8704c7b9..1a0827dc7 100644
--- a/app/javascript/widget/i18n/locale/ar.json
+++ b/app/javascript/widget/i18n/locale/ar.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "تم إرسال نص المحادثة بنجاح",
+    "SEND_EMAIL_ERROR": "حدث خطأ، الرجاء المحاولة مرة أخرى"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ca.json b/app/javascript/widget/i18n/locale/ca.json
index 09ddc3508..e646a1460 100644
--- a/app/javascript/widget/i18n/locale/ca.json
+++ b/app/javascript/widget/i18n/locale/ca.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "La transcripció del xat s'ha enviat correctament",
+    "SEND_EMAIL_ERROR": "S'ha produït un error; tornau-ho a provar"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/cs.json b/app/javascript/widget/i18n/locale/cs.json
index e8ba113d1..b5d69f75b 100644
--- a/app/javascript/widget/i18n/locale/cs.json
+++ b/app/javascript/widget/i18n/locale/cs.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Přepis chatu byl úspěšně odeslán",
+    "SEND_EMAIL_ERROR": "Došlo k chybě, zkuste to prosím znovu"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/da.json b/app/javascript/widget/i18n/locale/da.json
index 6050a1d12..bc1b065e6 100644
--- a/app/javascript/widget/i18n/locale/da.json
+++ b/app/javascript/widget/i18n/locale/da.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Chatudskriften blev sendt med succes",
+    "SEND_EMAIL_ERROR": "Der opstod en fejl. Prøv venligst igen"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/de.json b/app/javascript/widget/i18n/locale/de.json
index ec11ea425..3be3bd70e 100644
--- a/app/javascript/widget/i18n/locale/de.json
+++ b/app/javascript/widget/i18n/locale/de.json
@@ -62,5 +62,10 @@
     "TITLE": "Bewerte deine Unterhaltung",
     "SUBMITTED_TITLE": "Danke, dass Sie die Bewertung eingereicht haben",
     "PLACEHOLDER": "Erzähl uns mehr..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Das Chat-Protokoll wurde erfolgreich gesendet",
+    "SEND_EMAIL_ERROR": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/el.json b/app/javascript/widget/i18n/locale/el.json
index 9ae50dc4e..1866f34a7 100644
--- a/app/javascript/widget/i18n/locale/el.json
+++ b/app/javascript/widget/i18n/locale/el.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Η μεταγραφή της συνομιλίας έχει αποσταλεί επιτυχώς",
+    "SEND_EMAIL_ERROR": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/es.json b/app/javascript/widget/i18n/locale/es.json
index 6c2cae01f..d03cd18a3 100644
--- a/app/javascript/widget/i18n/locale/es.json
+++ b/app/javascript/widget/i18n/locale/es.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "La transcripción ha sido enviada",
+    "SEND_EMAIL_ERROR": "Hubo un error, por favor inténtelo de nuevo"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/fa.json b/app/javascript/widget/i18n/locale/fa.json
index 434dcb1e4..12ef7fe26 100644
--- a/app/javascript/widget/i18n/locale/fa.json
+++ b/app/javascript/widget/i18n/locale/fa.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "با تشکر از شما برای ثبت رتبه",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "متن گفتگو با موفقیت ارسال شد",
+    "SEND_EMAIL_ERROR": "خطایی پیش آمد. لطفا دوباره امتحان کنید"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/fi.json b/app/javascript/widget/i18n/locale/fi.json
index 3ecd1cad3..af5b5ff2d 100644
--- a/app/javascript/widget/i18n/locale/fi.json
+++ b/app/javascript/widget/i18n/locale/fi.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Chat-keskustelu on lähetetty onnistuneesti",
+    "SEND_EMAIL_ERROR": "Tapahtui virhe, yritä uudelleen"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/fr.json b/app/javascript/widget/i18n/locale/fr.json
index db1b3c61c..da79037b1 100644
--- a/app/javascript/widget/i18n/locale/fr.json
+++ b/app/javascript/widget/i18n/locale/fr.json
@@ -62,5 +62,10 @@
     "TITLE": "Évaluer votre conversation",
     "SUBMITTED_TITLE": "Merci d'avoir soumis votre évaluation",
     "PLACEHOLDER": "Dites-nous en plus..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "La transcription du chat a été envoyée avec succès",
+    "SEND_EMAIL_ERROR": "Une erreur est survenue, veuillez réessayer"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/he.json b/app/javascript/widget/i18n/locale/he.json
index de4eb2e35..4d23afcef 100644
--- a/app/javascript/widget/i18n/locale/he.json
+++ b/app/javascript/widget/i18n/locale/he.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "היתה שגיאה, בקשה נסה שוב"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/hi.json b/app/javascript/widget/i18n/locale/hi.json
index bbb43acfa..2f1c50762 100644
--- a/app/javascript/widget/i18n/locale/hi.json
+++ b/app/javascript/widget/i18n/locale/hi.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/hu.json b/app/javascript/widget/i18n/locale/hu.json
index 01723c6fd..270e120cc 100644
--- a/app/javascript/widget/i18n/locale/hu.json
+++ b/app/javascript/widget/i18n/locale/hu.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "A beszélgetés jegyzet sikeresen elküldve",
+    "SEND_EMAIL_ERROR": "Hiba történt, kérjük próbáld újra"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/id.json b/app/javascript/widget/i18n/locale/id.json
index 594b740ee..0b55addaa 100644
--- a/app/javascript/widget/i18n/locale/id.json
+++ b/app/javascript/widget/i18n/locale/id.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Transkrip percakapan berhasil terkirim",
+    "SEND_EMAIL_ERROR": "Terjadi kesalahan, harap coba lagi"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/it.json b/app/javascript/widget/i18n/locale/it.json
index 5c9141b04..539639e11 100644
--- a/app/javascript/widget/i18n/locale/it.json
+++ b/app/javascript/widget/i18n/locale/it.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ja.json b/app/javascript/widget/i18n/locale/ja.json
index 5f8788ecb..87a04461a 100644
--- a/app/javascript/widget/i18n/locale/ja.json
+++ b/app/javascript/widget/i18n/locale/ja.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "チャットの記録は正常に送信されました",
+    "SEND_EMAIL_ERROR": "エラーが発生しました。もう一度お試しください。"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ko.json b/app/javascript/widget/i18n/locale/ko.json
index 5f6e303f7..6a8216029 100644
--- a/app/javascript/widget/i18n/locale/ko.json
+++ b/app/javascript/widget/i18n/locale/ko.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "대화 내용이 성공적으로 전송됨",
+    "SEND_EMAIL_ERROR": "오류가 발생했습니다. 다시 시도하십시오."
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ml.json b/app/javascript/widget/i18n/locale/ml.json
index 358e2e977..d8d08a001 100644
--- a/app/javascript/widget/i18n/locale/ml.json
+++ b/app/javascript/widget/i18n/locale/ml.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "ചാറ്റ് ട്രാൻസ്ക്രിപ്റ്റ് വിജയകരമായി അയച്ചു",
+    "SEND_EMAIL_ERROR": "ഒരു പിശക് ഉണ്ടായിരുന്നു, ദയവായി വീണ്ടും ശ്രമിക്കുക"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ne.json b/app/javascript/widget/i18n/locale/ne.json
index 3ec81c589..a071805a1 100644
--- a/app/javascript/widget/i18n/locale/ne.json
+++ b/app/javascript/widget/i18n/locale/ne.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/nl.json b/app/javascript/widget/i18n/locale/nl.json
index cd36aa538..070edaab4 100644
--- a/app/javascript/widget/i18n/locale/nl.json
+++ b/app/javascript/widget/i18n/locale/nl.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "Er is een fout opgetreden, probeer het opnieuw"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/no.json b/app/javascript/widget/i18n/locale/no.json
index d2cda0aa3..e38721fae 100644
--- a/app/javascript/widget/i18n/locale/no.json
+++ b/app/javascript/widget/i18n/locale/no.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Kopi av samtalen ble sendt",
+    "SEND_EMAIL_ERROR": "Det oppstod en feil. Prøv igjen"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/pl.json b/app/javascript/widget/i18n/locale/pl.json
index bcfcbfa9e..1946beccc 100644
--- a/app/javascript/widget/i18n/locale/pl.json
+++ b/app/javascript/widget/i18n/locale/pl.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Transkrypcja czatu została wysłana pomyślnie",
+    "SEND_EMAIL_ERROR": "Wystąpił błąd, spróbuj ponownie"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/pt.json b/app/javascript/widget/i18n/locale/pt.json
index bdb05d73c..07526e9de 100644
--- a/app/javascript/widget/i18n/locale/pt.json
+++ b/app/javascript/widget/i18n/locale/pt.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "Ocorreu um erro, por favor tente novamente"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/pt_BR.json b/app/javascript/widget/i18n/locale/pt_BR.json
index a7b7de881..6663aa292 100644
--- a/app/javascript/widget/i18n/locale/pt_BR.json
+++ b/app/javascript/widget/i18n/locale/pt_BR.json
@@ -62,5 +62,10 @@
     "TITLE": "Avalie sua conversa",
     "SUBMITTED_TITLE": "Obrigado por enviar a classificação",
     "PLACEHOLDER": "Conte-nos mais..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Solicitar uma transcrição de conversa",
+    "SEND_EMAIL_SUCCESS": "A transcrição do chat foi enviada com sucesso",
+    "SEND_EMAIL_ERROR": "Ocorreu um erro, por favor tente novamente"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ro.json b/app/javascript/widget/i18n/locale/ro.json
index d062ea0fb..baf7816ac 100644
--- a/app/javascript/widget/i18n/locale/ro.json
+++ b/app/javascript/widget/i18n/locale/ro.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "A apărut o eroare, încercați din nou"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ru.json b/app/javascript/widget/i18n/locale/ru.json
index a983cbede..41b44671c 100644
--- a/app/javascript/widget/i18n/locale/ru.json
+++ b/app/javascript/widget/i18n/locale/ru.json
@@ -62,5 +62,10 @@
     "TITLE": "Оцените разговор",
     "SUBMITTED_TITLE": "Спасибо за оценку",
     "PLACEHOLDER": "Расскажите подробнее..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Запросить историю разговора",
+    "SEND_EMAIL_SUCCESS": "Субтитры чата успешно отправлены",
+    "SEND_EMAIL_ERROR": "Произошла ошибка, попробуйте еще раз"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/sk.json b/app/javascript/widget/i18n/locale/sk.json
index bbb43acfa..2f1c50762 100644
--- a/app/javascript/widget/i18n/locale/sk.json
+++ b/app/javascript/widget/i18n/locale/sk.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/sv.json b/app/javascript/widget/i18n/locale/sv.json
index 375ded8d4..1ba2b0ad4 100644
--- a/app/javascript/widget/i18n/locale/sv.json
+++ b/app/javascript/widget/i18n/locale/sv.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Chattranskriberingen har skickats",
+    "SEND_EMAIL_ERROR": "Ett fel uppstod, vänligen försök igen"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/ta.json b/app/javascript/widget/i18n/locale/ta.json
index 1a0a0ce0b..91f5639f6 100644
--- a/app/javascript/widget/i18n/locale/ta.json
+++ b/app/javascript/widget/i18n/locale/ta.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/th.json b/app/javascript/widget/i18n/locale/th.json
index 16470a95f..fc5e5afce 100644
--- a/app/javascript/widget/i18n/locale/th.json
+++ b/app/javascript/widget/i18n/locale/th.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "บันทึกการสนทนาได้ถูกส่งเเล้ว",
+    "SEND_EMAIL_ERROR": "เกิดข้อผิดพลาดกรุณาลองใหม่อีกครั้ง"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/tr.json b/app/javascript/widget/i18n/locale/tr.json
index 89d8a02c8..f1129b88e 100644
--- a/app/javascript/widget/i18n/locale/tr.json
+++ b/app/javascript/widget/i18n/locale/tr.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Sohbet metni başarıyla gönderildi",
+    "SEND_EMAIL_ERROR": "Bir hata oluştu, lütfen tekrar deneyin"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/uk.json b/app/javascript/widget/i18n/locale/uk.json
index 9958673ab..0ef0ae547 100644
--- a/app/javascript/widget/i18n/locale/uk.json
+++ b/app/javascript/widget/i18n/locale/uk.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/vi.json b/app/javascript/widget/i18n/locale/vi.json
index 161219d61..c0959a2ae 100644
--- a/app/javascript/widget/i18n/locale/vi.json
+++ b/app/javascript/widget/i18n/locale/vi.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "Bản ghi cuộc trò chuyện đã được gửi thành công",
+    "SEND_EMAIL_ERROR": "Đã có lỗi, vui lòng thử lại"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/zh_CN.json b/app/javascript/widget/i18n/locale/zh_CN.json
index 161680829..8ab4df632 100644
--- a/app/javascript/widget/i18n/locale/zh_CN.json
+++ b/app/javascript/widget/i18n/locale/zh_CN.json
@@ -62,5 +62,10 @@
     "TITLE": "评价您的对话",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "请告诉我们更多..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "出现错误，请重试"
   }
 }
diff --git a/app/javascript/widget/i18n/locale/zh_TW.json b/app/javascript/widget/i18n/locale/zh_TW.json
index c1d1e3db8..11e2bb539 100644
--- a/app/javascript/widget/i18n/locale/zh_TW.json
+++ b/app/javascript/widget/i18n/locale/zh_TW.json
@@ -62,5 +62,10 @@
     "TITLE": "Rate your conversation",
     "SUBMITTED_TITLE": "Thank you for submitting the rating",
     "PLACEHOLDER": "Tell us more..."
+  },
+  "EMAIL_TRANSCRIPT": {
+    "BUTTON_TEXT": "Request a conversation transcript",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "出現錯誤，請重試"
   }
 }