chore: New translation updates (#2585)

* New translations contact.json (Vietnamese)

* New translations conversation.json (Vietnamese)

* New translations inboxMgmt.json (Vietnamese)

* New translations settings.json (Vietnamese)

* New translations en.json (Vietnamese)

* New translations inboxMgmt.json (Chinese Traditional)

* New translations contact.json (Chinese Traditional)

* New translations conversation.json (Chinese Traditional)

* New translations settings.json (Chinese Traditional)

* New translations en.json (Chinese Traditional)

* New translations en.yml (Chinese Simplified)

* New translations settings.json (Indonesian)

* New translations en.json (Indonesian)

* New translations contact.json (Persian)

* New translations conversation.json (Persian)

* New translations inboxMgmt.json (Persian)

* New translations inboxMgmt.json (Indonesian)

* New translations contact.json (Portuguese, Brazilian)

* New translations conversation.json (Portuguese, Brazilian)

* New translations inboxMgmt.json (Portuguese, Brazilian)

* New translations integrations.json (Portuguese, Brazilian)

* New translations settings.json (Portuguese, Brazilian)

* New translations en.json (Portuguese, Brazilian)

* New translations contact.json (Indonesian)

* New translations conversation.json (Indonesian)

* New translations en.json (Chinese Simplified)

* New translations devise.en.yml (Chinese Simplified)

* New translations inboxMgmt.json (Swedish)

* New translations settings.json (Swedish)

* New translations conversation.json (Swedish)

* New translations en.json (Swedish)

* New translations contact.json (Turkish)

* New translations conversation.json (Turkish)

* New translations contact.json (Swedish)

* New translations conversation.json (Slovak)

* New translations inboxMgmt.json (Slovak)

* New translations settings.json (Slovak)

* New translations en.json (Slovak)

* New translations inboxMgmt.json (Turkish)

* New translations en.json (Ukrainian)

* New translations contact.json (Chinese Simplified)

* New translations settings.json (Ukrainian)

* New translations conversation.json (Chinese Simplified)

* New translations inboxMgmt.json (Chinese Simplified)

* New translations settings.json (Chinese Simplified)

* New translations settings.json (Turkish)

* New translations en.json (Turkish)

* New translations contact.json (Ukrainian)

* New translations conversation.json (Ukrainian)

* New translations inboxMgmt.json (Ukrainian)

* New translations settings.json (Persian)

* New translations integrationApps.json (French)

* New translations en.json (Hebrew)

* New translations contact.json (Hebrew)

* New translations en.json (Nepali)

* New translations conversation.json (Hebrew)

* New translations inboxMgmt.json (Hebrew)

* New translations settings.json (Hebrew)

* New translations settings.json (Nepali)

* New translations csatMgmt.json (French)

* New translations contact.json (Thai)

* New translations conversation.json (Thai)

* New translations inboxMgmt.json (Thai)

* New translations settings.json (Thai)

* New translations en.json (Thai)

* New translations en.json (Tamil)

* New translations contact.json (Tamil)

* New translations en.json (Persian)

* New translations conversation.json (Tamil)

* New translations inboxMgmt.json (Tamil)

* New translations settings.json (Tamil)

* New translations settings.json (Malayalam)

* New translations en.json (Malayalam)

* New translations contact.json (Nepali)

* New translations conversation.json (Nepali)

* New translations inboxMgmt.json (Nepali)

* New translations inboxMgmt.json (Malayalam)

* New translations contact.json (Hindi)

* New translations conversation.json (Hindi)

* New translations inboxMgmt.json (Hindi)

* New translations settings.json (Hindi)

* New translations en.json (Hindi)

* New translations contact.json (Malayalam)

* New translations conversation.json (Malayalam)

* New translations contact.json (Slovak)

* New translations contact.json (Danish)

* New translations conversation.json (Danish)

* New translations inboxMgmt.json (Danish)

* New translations settings.json (Danish)

* New translations en.json (Danish)

* New translations inboxMgmt.json (Czech)

* New translations contact.json (Czech)

* New translations conversation.json (Czech)

* New translations settings.json (Czech)

* New translations en.json (Czech)

* New translations contact.json (German)

* New translations settings.json (Greek)

* New translations en.json (Greek)

* New translations contact.json (Finnish)

* New translations conversation.json (Finnish)

* New translations inboxMgmt.json (Finnish)

* New translations inboxMgmt.json (Greek)

* New translations conversation.json (German)

* New translations inboxMgmt.json (German)

* New translations integrations.json (German)

* New translations settings.json (German)

* New translations en.yml (German)

* New translations en.json (German)

* New translations contact.json (Greek)

* New translations conversation.json (Greek)

* New translations en.json (Catalan)

* New translations inboxMgmt.json (French)

* New translations integrations.json (French)

* New translations report.json (French)

* New translations settings.json (French)

* New translations en.yml (French)

* New translations conversation.json (French)

* New translations en.json (French)

* New translations labelsMgmt.json (French)

* New translations teamsSettings.json (French)

* New translations campaign.json (French)

* New translations contact.json (Spanish)

* New translations conversation.json (Spanish)

* New translations contact.json (French)

* New translations contact.json (Romanian)

* New translations conversation.json (Romanian)

* New translations inboxMgmt.json (Romanian)

* New translations settings.json (Romanian)

* New translations chatlist.json (French)

* New translations en.json (Romanian)

* New translations inboxMgmt.json (Spanish)

* New translations en.json (Arabic)

* New translations contact.json (Catalan)

* New translations settings.json (Arabic)

* New translations conversation.json (Catalan)

* New translations inboxMgmt.json (Catalan)

* New translations settings.json (Catalan)

* New translations settings.json (Spanish)

* New translations en.json (Spanish)

* New translations contact.json (Arabic)

* New translations conversation.json (Arabic)

* New translations inboxMgmt.json (Arabic)

* New translations settings.json (Norwegian)

* New translations en.json (Norwegian)

* New translations contact.json (Polish)

* New translations conversation.json (Polish)

* New translations inboxMgmt.json (Polish)

* New translations inboxMgmt.json (Norwegian)

* New translations conversation.json (Dutch)

* New translations inboxMgmt.json (Dutch)

* New translations settings.json (Dutch)

* New translations en.json (Dutch)

* New translations contact.json (Norwegian)

* New translations conversation.json (Norwegian)

* New translations settings.json (Finnish)

* New translations contact.json (Russian)

* New translations conversation.json (Russian)

* New translations inboxMgmt.json (Russian)

* New translations settings.json (Russian)

* New translations en.json (Russian)

* New translations en.json (Portuguese)

* New translations settings.json (Polish)

* New translations en.json (Polish)

* New translations contact.json (Portuguese)

* New translations conversation.json (Portuguese)

* New translations inboxMgmt.json (Portuguese)

* New translations settings.json (Portuguese)

* New translations contact.json (Dutch)

* New translations en.json (Hungarian)

* New translations contact.json (Italian)

* New translations conversation.json (Italian)

* New translations inboxMgmt.json (Italian)

* New translations settings.json (Italian)

* New translations en.json (Italian)

* New translations en.json (Finnish)

* New translations contact.json (Hungarian)

* New translations conversation.json (Hungarian)

* New translations inboxMgmt.json (Hungarian)

* New translations settings.json (Hungarian)

* New translations contact.json (Korean)

* New translations conversation.json (Korean)

* New translations inboxMgmt.json (Korean)

* New translations settings.json (Korean)

* New translations en.json (Korean)

* New translations en.json (Japanese)

* New translations contact.json (Japanese)

* New translations conversation.json (Japanese)

* New translations inboxMgmt.json (Japanese)

* New translations settings.json (Japanese)

* New translations en.yml (Portuguese, Brazilian)

* chore: revert key name

* Update zh_CN.yml

* New translations contact.json (Russian)

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "جهات الاتصال",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "بحث",
     "SEARCH_INPUT_PLACEHOLDER": "بحث عن جهات الاتصال",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "إلغاء",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "إزالة التحديد",
     "DOWNLOAD": "تنزيل",
     "UPLOADING_ATTACHMENTS": "جاري تحميل المرفقات...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "لا توجد استجابة",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "عرض محرر النصوص",
       "TIP_EMOJI_ICON": "إظهار قائمة الرموز التعبيرية",
       "TIP_ATTACH_ICON": "إرفاق الملفات",
-      "ENTER_TO_SEND": "زر الإدخل للإرسال"
+      "ENTER_TO_SEND": "زر الإدخل للإرسال",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "ملاحظة خاصة: مرئية فقط لأعضاء فريق العمل والموظفين",
     "CHANGE_STATUS": "تم تغيير حالة المحادثة",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "اختر وكيل",
       "REMOVE": "حذف",
       "ASSIGN": "تكليف"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "نسخ",
+      "DELETE": "حذف"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "مفعل",
         "DISABLED": "معطّل"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "مفعل",
+        "DISABLED": "معطّل"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "تفعيل الإسناد التلقائي",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "إعدادات قناة التواصل",
       "INBOX_UPDATE_SUB_TEXT": "تحديث إعدادات قناة التواصل",
       "AUTO_ASSIGNMENT_SUB_TEXT": "تمكين أو تعطيل الإسناد التلقائي للمحادثات الجديدة إلى الموظفين المضافين إلى قناة التواصل هذه.",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "الإشعارات الصوتية",
         "NOTE": "تمكين التنبيهات الصوتية في لوحة التحكم للرسائل والمحادثات الجديدة.",
-        "ENABLE_AUDIO": "تشغيل إشعار صوتي عند إنشاء محادثة جديدة أو وصول رسائل جديدة"
+        "NONE": "لا شيء",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "إشعارات البريد الإلكتروني",

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contactes",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Cercar",
     "SEARCH_INPUT_PLACEHOLDER": "Cerca de contactes",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Cancel·la",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Elimina la selecció",
     "DOWNLOAD": "Descarrega",
     "UPLOADING_ATTACHMENTS": "Pujant fitxers adjunts...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Sense resposta",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Mostra l'editor de text enriquit",
       "TIP_EMOJI_ICON": "Mostra la selecció d'emoticones",
       "TIP_ATTACH_ICON": "Ajuntar fitxers",
-      "ENTER_TO_SEND": "Intro per enviar"
+      "ENTER_TO_SEND": "Intro per enviar",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Nota privada: Només és visible per tu i el vostre equip",
     "CHANGE_STATUS": "Estat de la conversa canviat",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Seleccionar Agent",
       "REMOVE": "Suprimeix",
       "ASSIGN": "Assignar"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copia",
+      "DELETE": "Esborrar"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Habilita",
         "DISABLED": "Inhabilita"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Habilita",
+        "DISABLED": "Inhabilita"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Activa l'assignació automàtica",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Configuració de la safata d'entrada",
       "INBOX_UPDATE_SUB_TEXT": "Actualitza la configuració de la safata d'entrada",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Activa o desactiva l'assignació automàtica d'agents disponibles a les noves converses",

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Notificacions per correu electrònic",

app/javascript/dashboard/i18n/locale/cs/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontakty",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Hledat",
     "SEARCH_INPUT_PLACEHOLDER": "Hledat kontakty",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Zrušit",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Odstranit výběr",
     "DOWNLOAD": "Stáhnout",
     "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Bez odpovědi",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",
       "TIP_EMOJI_ICON": "Zobrazit výběr emoji",
       "TIP_ATTACH_ICON": "Přiložit soubory",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Soukromá poznámka: Viditelné pouze pro vás a váš tým",
     "CHANGE_STATUS": "Stav konverzace byl změněn",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Vybrat agenta",
       "REMOVE": "Odebrat",
       "ASSIGN": "Přiřadit"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Kopírovat",
+      "DELETE": "Vymazat"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Povoleno",
         "DISABLED": "Zakázáno"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Povoleno",
+        "DISABLED": "Zakázáno"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Povolit automatické přiřazení",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Nastavení doručené pošty",
       "INBOX_UPDATE_SUB_TEXT": "Aktualizujte nastavení doručené pošty",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Povolit nebo zakázat automatické přiřazování nových konverzací agentům přidaným do této schránky.",

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "Nic",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "E-mailová oznámení",

app/javascript/dashboard/i18n/locale/da/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontakter",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Søg",
     "SEARCH_INPUT_PLACEHOLDER": "Søg efter kontakter",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Annuller",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/da/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Fjern Markering",
     "DOWNLOAD": "Download",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Privat Note: Kun synlig for dig og dit team",
     "CHANGE_STATUS": "Samtalestatus ændret",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "Fjern",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Kopiér",
+      "DELETE": "Slet"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiveret",
         "DISABLED": "Deaktiveret"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Aktiveret",
+        "DISABLED": "Deaktiveret"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Aktiver automatisk tildeling",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Indbakke Indstillinger",
       "INBOX_UPDATE_SUB_TEXT": "Opdater dine indbakkeindstillinger",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Aktiver eller deaktiver automatisk tildeling af nye samtaler til agenter tilføjet til denne indbakke.",

app/javascript/dashboard/i18n/locale/da/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "E-Mail Notifikationer",

app/javascript/dashboard/i18n/locale/de/contact.json

@@ -131,12 +131,13 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontakte",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Suchen",
     "SEARCH_INPUT_PLACEHOLDER": "Suche nach Kontakten",
     "LIST": {
       "LOADING_MESSAGE": "Kontakte werden geladen...",
       "404": "Keine Kontakte entsprechend Deiner Suche gefunden 🔍",
-      "NO_CONTACTS": "There are no available contacts",
+      "NO_CONTACTS": "Keine Kontakte verfügbar",
       "TABLE_HEADER": {
         "NAME": "Name",
         "PHONE_NUMBER": "Telefonnummer",
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Stornieren",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/de/conversation.json

@@ -27,8 +27,10 @@
     "REMOVE_SELECTION": "Auswahl entfernen",
     "DOWNLOAD": "Herunterladen",
     "UPLOADING_ATTACHMENTS": "Anhänge werden hochgeladen...",
+    "SUCCESS_DELETE_MESSAGE": "Nachricht erfolgreich gelöscht",
+    "FAIL_DELETE_MESSSAGE": "Nachricht konnte nicht gelöscht werden! Versuche es erneut",
     "NO_RESPONSE": "Keine Antwort",
-    "RATING_TITLE": "Rating",
+    "RATING_TITLE": "Bewertung",
     "FEEDBACK_TITLE": "Feedback",
     "HEADER": {
       "RESOLVE_ACTION": "Fall schließen",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Rich Text Editor anzeigen",
       "TIP_EMOJI_ICON": "Emoji-Auswahl anzeigen",
       "TIP_ATTACH_ICON": "Dateien anhängen",
-      "ENTER_TO_SEND": "Zum senden ENTER drücken"
+      "ENTER_TO_SEND": "Zum senden ENTER drücken",
+      "DRAG_DROP": "Ziehen und Ablegen hierher, um anzuhängen"
     },
     "VISIBLE_TO_AGENTS": "Privater Hinweis: Nur für Sie und Ihr Team sichtbar",
     "CHANGE_STATUS": "Gesprächsstatus geändert",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Agent auswählen",
       "REMOVE": "Entfernen",
       "ASSIGN": "Zuordnen"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Kopieren",
+      "DELETE": "Löschen"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/de/inboxMgmt.json

@@ -34,7 +34,7 @@
       },
       "WEBSITE_NAME": {
         "LABEL": "Webseiten-Name",
-        "PLACEHOLDER": "Geben Sie den Namen Ihrer Website ein (eg: Acme Inc)"
+        "PLACEHOLDER": "Geben Sie den Namen Ihrer Website ein (zum Beispiel: Acme Inc)"
       },
       "FB": {
         "HELP": "PS: Durch die Anmeldung erhalten wir nur Zugriff auf die Nachrichten Ihrer Seite. Auf Ihre privaten Nachrichten kann Chatwoot niemals zugreifen.",
@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktiviert",
         "DISABLED": "Behindert"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Aktiviert",
+        "DISABLED": "Behindert"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktiviere oder deaktiviere die E-Mail-Sammelbox bei einer neuen Unterhaltung",
       "AUTO_ASSIGNMENT": "Aktivieren Sie die automatische Zuweisung",
+      "ENABLE_CSAT": "CSAT aktivieren",
+      "ENABLE_CSAT_SUB_TEXT": "CSAT(Kundenzufriedenheit) Umfrage aktivieren/deaktivieren nach Abschluss eines Gesprächs",
       "INBOX_UPDATE_TITLE": "Posteingangseinstellungen",
       "INBOX_UPDATE_SUB_TEXT": "Posteingangseinstellungen aktualisieren",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Aktivieren oder deaktivieren Sie die automatische Zuweisung verfügbarer Agenten für neue Konversationen",

app/javascript/dashboard/i18n/locale/de/integrations.json

@@ -68,8 +68,8 @@
     },
     "SLACK": {
       "HELP_TEXT": {
-        "TITLE": "Using Slack Integration",
+        "TITLE": "Nutzung von Slack Integration",
-        "BODY": "<br/><p>Chatwoot will now sync all the incoming conversations into the <b><i>customer-conversations</i></b> channel inside your slack workplace.</p><p>Replying to a conversation thread in <b><i>customer-conversations</i></b> slack channel will create a response back to the customer through chatwoot.</p><p>Start the replies with <b><i>note:</i></b> to create private notes instead of replies.</p><p>If the replier on slack has an agent profile in chatwoot under the same email, the replies will be associated accordingly.</p><p>When the replier doesn't have an associated agent profile, the replies will be made from the bot profile.</p>"
+        "BODY": "<br/><p>Chatwoot wird nun alle eingehenden Unterhaltungen in den <b><i>Kundengespräche</i></b> Channel innerhalb Ihres Slack Arbeitsplatzes synchronisieren.</p><p>Wenn Sie in <b><i>Kunden-Konversationen</i></b> antworten, wird der Slack Kanal eine Antwort an den Kunden durch Chat erzeugen.</p><p>Starten Sie die Antworten mit <b><i>Notiz:</i></b> um private Notizen anstatt Antworten zu erstellen.</p><p>Wenn der Replier auf Slack ein Agentenprofil im Chatwoot unter der gleichen E-Mail hat, werden die Antworten entsprechend assoziiert.</p><p>Wenn der Replier kein Agentenprofil hat, werden die Antworten aus dem Bot-Profil getätigt.</p>"
       }
     },
     "DELETE": {

app/javascript/dashboard/i18n/locale/de/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio-Benachrichtigungen",
         "NOTE": "Audio-Benachrichtigungen im Dashboard für neue Nachrichten und Unterhaltungen aktivieren.",
-        "ENABLE_AUDIO": "Audio-Benachrichtigung abspielen, wenn eine neue Unterhaltung erstellt wurde oder neue Nachrichten eintreffen"
+        "NONE": "Keine",
+        "ASSIGNED": "Zugewiesene Unterhaltungen",
+        "ALL_CONVERSATIONS": "Alle Unterhaltungen"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "E-Mail Benachrichtigungen",

app/javascript/dashboard/i18n/locale/el/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Επαφές",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Αναζήτηση",
     "SEARCH_INPUT_PLACEHOLDER": "Αναζήτηση Επαφών",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "π.χ.: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Άκυρο",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/el/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Διαγραφή Επιλογής",
     "DOWNLOAD": "Κατέβασμα",
     "UPLOADING_ATTACHMENTS": "Ανέβασμα επισυναπτόμενων...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Καμία ανταπόκριση",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Προβολή επεξεργαστή εμπλουτισμένου κειμένου",
       "TIP_EMOJI_ICON": "Προβολή επιλογέα emoji",
       "TIP_ATTACH_ICON": "Επισύναψη αρχείων",
-      "ENTER_TO_SEND": "Εισαγωγή για αποστολή"
+      "ENTER_TO_SEND": "Εισαγωγή για αποστολή",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Ιδιωτική Σημείωση: Ορατή μόνο σε σας και την ομάδα σας",
     "CHANGE_STATUS": "Η κατάσταση της συνομιλίας άλλαξε",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Επιλογή πράκτορα",
       "REMOVE": "Διαγραφή",
       "ASSIGN": "Αντιστοίχιση"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Αντιγραφή",
+      "DELETE": "Διαγραφή"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ενεργό",
         "DISABLED": "Ανενεργό"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Ενεργό",
+        "DISABLED": "Ανενεργό"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",
       "AUTO_ASSIGNMENT": "Επιτρέπεται η αυτόματη αντιστοίχιση",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Ρυθμίσεις Κιβωτίου",
       "INBOX_UPDATE_SUB_TEXT": "Ενημερώστε τις ρυθμίσεις του κιβωτίου σας",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Ενεργοποιήστε ή απενεργοποιήστε την αυτόματη αντιστοίχιση των νέων συζητήσεων στους πράκτορες αυτού του κιβωτίου.",

app/javascript/dashboard/i18n/locale/el/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Ειδοποιήσεις Ήχου",
         "NOTE": "Ενεργοποίηση ηχητικών ειδοποιήσεων για νέα μηνύματα και συνομιλίες.",
-        "ENABLE_AUDIO": "Αναπαραγωγή ηχητικής ειδοποίησης όταν δημιουργείται μια νέα συνομιλία ή φτάνουν νέα μηνύματα"
+        "NONE": "Κανένα",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Ειδοποιήσεις Email",

app/javascript/dashboard/i18n/locale/es/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contactos",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Buscar",
     "SEARCH_INPUT_PLACEHOLDER": "Buscar contactos",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Cancelar",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/es/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Eliminar selección",
     "DOWNLOAD": "Descargar",
     "UPLOADING_ATTACHMENTS": "Subiendo archivos adjuntos...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No hay respuesta",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Mostrar editor de textos",
       "TIP_EMOJI_ICON": "Mostrar selector de emoji",
       "TIP_ATTACH_ICON": "Adjuntar archivos",
-      "ENTER_TO_SEND": "Ingresar para enviar"
+      "ENTER_TO_SEND": "Ingresar para enviar",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Nota privada: solo visible para ti y tu equipo",
     "CHANGE_STATUS": "Estado de la conversación cambiado",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Seleccionar agente",
       "REMOVE": "Eliminar",
       "ASSIGN": "Asignar"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copiar",
+      "DELETE": "Eliminar"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/es/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activado",
         "DISABLED": "Deshabilitado"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Activado",
+        "DISABLED": "Deshabilitado"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico",
       "AUTO_ASSIGNMENT": "Activar asignación automática",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Ajustes de la Bandeja de Entrada",
       "INBOX_UPDATE_SUB_TEXT": "Actualizar la configuración de tu bandeja de entrada",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Activar o desactivar la asignación automática de nuevas conversaciones a los agentes añadidos a esta bandeja de entrada.",

app/javascript/dashboard/i18n/locale/es/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Notificaciones con sonido",
         "NOTE": "Active las notificaciones de sonido en el tablero para los mensajes nuevos y conversaciones.",
-        "ENABLE_AUDIO": "Realizar un sonido cuando una nueva conversación ha sido creada o un nuevo mensaje llegue"
+        "NONE": "Ninguna",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Notificaciones por email",

app/javascript/dashboard/i18n/locale/fa/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "مخاطبین",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "جستجو",
     "SEARCH_INPUT_PLACEHOLDER": "جستجوی مخاطبین",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "انصراف",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fa/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "حذف انتخاب‌شده‌ها",
     "DOWNLOAD": "دانلود",
     "UPLOADING_ATTACHMENTS": "در حال بارگذاری پیوست‌ها...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "بدون پاسخ",
     "RATING_TITLE": "رتبه",
     "FEEDBACK_TITLE": "بازخورد",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "نمایش ویرایشگر متنی پیشرفته",
       "TIP_EMOJI_ICON": "انتخاب ایموجی",
       "TIP_ATTACH_ICON": "ضمیمه فایل",
-      "ENTER_TO_SEND": "برای ارسال Enter را بزنید"
+      "ENTER_TO_SEND": "برای ارسال Enter را بزنید",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "یادداشت خصوصی: فقط برای شما و تیم شما قابل مشاهده است",
     "CHANGE_STATUS": "وضعیت گفتگو تغییر کرد",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "انتخاب ایجنت",
       "REMOVE": "حذف",
       "ASSIGN": "اختصاص دادن"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "کپی",
+      "DELETE": "حذف"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "فعال",
         "DISABLED": "غیرفعال"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "فعال",
+        "DISABLED": "غیرفعال"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "فعال کردن واگذاری خودکار گفتگو به اپراتورها",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "تنظیمات صندوق ورودی",
       "INBOX_UPDATE_SUB_TEXT": "تغییر پارامترهای صندوق ورودی",
       "AUTO_ASSIGNMENT_SUB_TEXT": "فعال کردن یا غیرفعال کردن واگذاری خودکار گفتگوها به اپراتورهای عضو این صندوق ورودی.",

app/javascript/dashboard/i18n/locale/fa/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "اعلامیه‌ به ایمیل",

app/javascript/dashboard/i18n/locale/fi/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Yhteystiedot",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Etsi",
     "SEARCH_INPUT_PLACEHOLDER": "Etsi yhteystietoja",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Peruuta",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fi/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Poista valinnat",
     "DOWNLOAD": "Lataa",
     "UPLOADING_ATTACHMENTS": "Ladataan liitteitä...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Yksityinen huomautus: Näkyy vain sinulle ja tiimillesi",
     "CHANGE_STATUS": "Keskustelun tila muutettu",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Valitse edustaja",
       "REMOVE": "Poista",
       "ASSIGN": "Delegoi"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Kopioi",
+      "DELETE": "Poista"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Käytössä",
         "DISABLED": "Pois käytöstä"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Käytössä",
+        "DISABLED": "Pois käytöstä"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Ota automaattinen delegointi käyttöön",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Postilaatikon tiedot",
       "INBOX_UPDATE_SUB_TEXT": "Päivitä postilaatikon asetukset",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Ota käyttöön tai poista käytöstä automaattinen keskusteluiden delegointi edustajille.",

app/javascript/dashboard/i18n/locale/fi/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Sähköposti-ilmoitukset",

app/javascript/dashboard/i18n/locale/fr/campaign.json

@@ -1,45 +1,45 @@
 {
   "CAMPAIGN": {
-    "HEADER": "Campaigns",
+    "HEADER": "Campagnes",
-    "SIDEBAR_TXT": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations. Click on <b>Add Campaign</b> to create a new campaign. You can also edit or delete an existing campaign by clicking on the Edit or Delete button.",
+    "SIDEBAR_TXT": "Les messages proactifs permettent au client d'envoyer des messages sortants à ses contacts, qui déclenchent plus de conversations. Cliquer sur <b>Ajouter une campagne</b> pour créer une nouvelle campagne. Vous pouvez également modifier ou supprimer une campagne existante en cliquant sur le bouton Éditer ou Supprimer.",
-    "HEADER_BTN_TXT": "Create a campaign",
+    "HEADER_BTN_TXT": "Créer une campagne",
     "ADD": {
-      "TITLE": "Create a campaign",
+      "TITLE": "Créer une campagne",
-      "DESC": "Proactive messages allow the customer to send outbound messages to their contacts which would trigger more conversations.",
+      "DESC": "Les messages proactifs permettent au client d'envoyer des messages sortants à ses contacts, ce qui déclencherait plus de conversations.",
       "CANCEL_BUTTON_TEXT": "Annuler",
       "CREATE_BUTTON_TEXT": "Créer",
       "FORM": {
         "TITLE": {
-          "LABEL": "Title",
+          "LABEL": "Titre",
-          "PLACEHOLDER": "Please enter the title of campaign",
+          "PLACEHOLDER": "Veuillez entrer le titre de la campagne",
-          "ERROR": "Title is required"
+          "ERROR": "Le titre est requis"
         },
         "MESSAGE": {
           "LABEL": "Message",
-          "PLACEHOLDER": "Please enter the message of campaign",
+          "PLACEHOLDER": "Veuillez entrer le titre de la campagne",
-          "ERROR": "Message is required"
+          "ERROR": "Le message est obligatoire"
         },
         "SENT_BY": {
           "LABEL": "Envoyé par",
-          "PLACEHOLDER": "Please select the the content of campaign",
+          "PLACEHOLDER": "Veuillez sélectionner le contenu de la campagne",
-          "ERROR": "Sender is required"
+          "ERROR": "L'expéditeur est requis"
         },
         "END_POINT": {
           "LABEL": "URL",
-          "PLACEHOLDER": "Please enter the URL",
+          "PLACEHOLDER": "Veuillez saisir l'URL",
           "ERROR": "Veuillez entrer une URL valide"
         },
         "TIME_ON_PAGE": {
-          "LABEL": "Time on page(Seconds)",
+          "LABEL": "Temps sur la page (secondes)",
-          "PLACEHOLDER": "Please enter the time",
+          "PLACEHOLDER": "Veuillez indiquer le temps",
-          "ERROR": "Time on page is required"
+          "ERROR": "Le temps sur la page est requis"
         },
-        "ENABLED": "Enable campaign",
+        "ENABLED": "Activer la campagne",
-        "SUBMIT": "Add Campaign"
+        "SUBMIT": "Ajouter une campagne"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Campaign created successfully",
+        "SUCCESS_MESSAGE": "Compte créé avec succès",
-        "ERROR_MESSAGE": "There was an error. Please try again."
+        "ERROR_MESSAGE": "Une erreur est survenue, veuillez réessayer."
       }
     },
     "DELETE": {
@@ -51,32 +51,32 @@
         "NO": "Non, Conserver "
       },
       "API": {
-        "SUCCESS_MESSAGE": "Campaign deleted successfully",
+        "SUCCESS_MESSAGE": "La campagne a bien été supprimée",
-        "ERROR_MESSAGE": "Could not delete the campaign. Please try again later."
+        "ERROR_MESSAGE": "Impossible de supprimer la campagne. Veuillez réessayer plus tard."
       }
     },
     "EDIT": {
-      "TITLE": "Edit campaign",
+      "TITLE": "Modifier la campagne",
       "UPDATE_BUTTON_TEXT": "Mettre à jour",
       "API": {
-        "SUCCESS_MESSAGE": "Campaign updated successfully",
+        "SUCCESS_MESSAGE": "Campagne mise à jour avec succès",
         "ERROR_MESSAGE": "Une erreur est survenue, veuillez réessayer"
       }
     },
     "LIST": {
-      "LOADING_MESSAGE": "Loading campaigns...",
+      "LOADING_MESSAGE": "Chargement des campagnes...",
-      "404": "There are no campaigns created for this inbox.",
+      "404": "Il n'y a aucune campagne pour cette boîte de réception.",
       "TABLE_HEADER": {
-        "TITLE": "Title",
+        "TITLE": "Titre",
         "MESSAGE": "Message",
         "STATUS": "État",
-        "SENDER": "Sender",
+        "SENDER": "Expéditeur",
         "URL": "URL",
-        "TIME_ON_PAGE": "Time(Seconds)",
+        "TIME_ON_PAGE": "Temps(secondes)",
-        "CREATED_AT": "Created at"
+        "CREATED_AT": "Créé le"
       },
       "BUTTONS": {
-        "ADD": "Add",
+        "ADD": "Ajouter",
         "EDIT": "Modifier",
         "DELETE": "Supprimer"
       },

app/javascript/dashboard/i18n/locale/fr/chatlist.json

@@ -81,6 +81,6 @@
     "VIEW_TWEET_IN_TWITTER": "Voir le tweet sur Twitter",
     "REPLY_TO_TWEET": "Répondre à ce tweet",
     "NO_MESSAGES": "Pas de messages",
-    "NO_CONTENT": "No content available"
+    "NO_CONTENT": "Aucun contenu disponible"
   }
 }

app/javascript/dashboard/i18n/locale/fr/contact.json

@@ -12,24 +12,24 @@
     "INITIATED_FROM": "Initié depuis",
     "INITIATED_AT": "Initié à",
     "IP_ADDRESS": "Adresse IP",
-    "NEW_MESSAGE": "New message",
+    "NEW_MESSAGE": "Nouveau message",
     "CONVERSATIONS": {
       "NO_RECORDS_FOUND": "Il n'y a aucune conversation précédente associée à ce contact.",
       "TITLE": "Conversations précédentes"
     },
     "LABELS": {
       "CONTACT": {
-        "TITLE": "Contact Labels",
+        "TITLE": "Libellés des contacts",
-        "ERROR": "Couldn't update labels"
+        "ERROR": "Impossible de mettre à jour les étiquettes"
       },
       "CONVERSATION": {
         "TITLE": "Étiquettes de conversation",
-        "ADD_BUTTON": "Add Labels"
+        "ADD_BUTTON": "Ajouter des étiquettes"
       },
       "LABEL_SELECT": {
-        "TITLE": "Add Labels",
+        "TITLE": "Ajouter une étiquette",
-        "PLACEHOLDER": "Search labels",
+        "PLACEHOLDER": "Rechercher des étiquettes",
-        "NO_RESULT": "No labels found"
+        "NO_RESULT": "Aucune étiquette trouvée"
       }
     },
     "MUTE_CONTACT": "Mettre la conversation en sourdine",
@@ -71,8 +71,8 @@
       "PHONE_NUMBER": {
         "PLACEHOLDER": "Entrez le numéro de téléphone du contact",
         "LABEL": "Numéro de téléphone",
-        "HELP": "Phone number should be of E.164 format eg: +1415555555 [+][country code][area code][local phone number]",
+        "HELP": "Le numéro de téléphone doit être au format E.164. Ex. : +1415555555 [+][code pays][code régional][numéro de téléphone local]",
-        "ERROR": "Phone number should be either empty or of E.164 format"
+        "ERROR": "Le numéro de téléphone doit être soit vide soit au format E.164"
       },
       "LOCATION": {
         "PLACEHOLDER": "Entrez l'emplacement du contact",
@@ -106,37 +106,38 @@
     "ERROR_MESSAGE": "Une erreur est survenue, veuillez réessayer"
   },
   "NEW_CONVERSATION": {
-    "BUTTON_LABEL": "Start conversation",
+    "BUTTON_LABEL": "Nouvelle conversation",
     "TITLE": "Nouvelle conversation",
-    "DESC": "Start a new conversation by sending a new message.",
+    "DESC": "Commencez une nouvelle conversation en envoyant un nouveau message.",
-    "NO_INBOX": "Couldn't find an inbox to initiate a new conversation with this contact.",
+    "NO_INBOX": "Impossible de trouver une boîte de réception pour lancer une nouvelle conversation avec ce contact.",
     "FORM": {
       "TO": {
-        "LABEL": "To"
+        "LABEL": "À"
       },
       "INBOX": {
-        "LABEL": "Inbox",
+        "LABEL": "Boîte de réception",
-        "ERROR": "Select an inbox"
+        "ERROR": "Sélectionner une boîte de réception"
       },
       "MESSAGE": {
         "LABEL": "Message",
-        "PLACEHOLDER": "Write your message here",
+        "PLACEHOLDER": "Ecrivez votre message ici",
-        "ERROR": "Message can't be empty"
+        "ERROR": "Le message ne peut être vide"
       },
-      "SUBMIT": "Send message",
+      "SUBMIT": "Envoyer un message",
       "CANCEL": "Annuler",
-      "SUCCESS_MESSAGE": "Message sent!",
+      "SUCCESS_MESSAGE": "Message envoyé !",
-      "ERROR_MESSAGE": "Couldn't send! try again"
+      "ERROR_MESSAGE": "Impossible d'envoyer ! Veuillez réessayer"
     }
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Rechercher",
     "SEARCH_INPUT_PLACEHOLDER": "Rechercher des contacts",
     "LIST": {
       "LOADING_MESSAGE": "Chargement des contacts...",
       "404": "Aucun contact ne correspond à votre recherche 🔍",
-      "NO_CONTACTS": "There are no available contacts",
+      "NO_CONTACTS": "Il n'y a aucun contact disponible",
       "TABLE_HEADER": {
         "NAME": "Nom",
         "PHONE_NUMBER": "Numéro de téléphone",
@@ -153,12 +154,12 @@
   },
   "REMINDER": {
     "ADD_BUTTON": {
-      "BUTTON": "Add",
+      "BUTTON": "Ajouter",
-      "TITLE": "Shift + Enter to create a task"
+      "TITLE": "Shift + Entrée pour créer une tâche"
     },
     "FOOTER": {
-      "DUE_DATE": "Due date",
+      "DUE_DATE": "Date d'échéance",
-      "LABEL_TITLE": "Set type"
+      "LABEL_TITLE": "Définir le type"
     }
   },
   "NOTES": {
@@ -166,43 +167,71 @@
       "TITLE": "Notes"
     },
     "ADD": {
-      "BUTTON": "Add",
+      "BUTTON": "Ajouter",
-      "PLACEHOLDER": "Add a note",
+      "PLACEHOLDER": "Ajouter une note",
-      "TITLE": "Shift + Enter to create a note"
+      "TITLE": "Shift + Entrée pour créer une note"
     },
     "FOOTER": {
-      "BUTTON": "View all notes"
+      "BUTTON": "Voir toutes les notes"
     }
   },
   "EVENTS": {
     "HEADER": {
-      "TITLE": "Activities"
+      "TITLE": "Activités"
     },
     "BUTTON": {
-      "PILL_BUTTON_NOTES": "notes",
+      "PILL_BUTTON_NOTES": "Notes",
-      "PILL_BUTTON_EVENTS": "events",
+      "PILL_BUTTON_EVENTS": "Evénements",
       "PILL_BUTTON_CONVO": "conversations"
     }
   },
   "CUSTOM_ATTRIBUTES": {
     "TITLE": "Attributs personnalisés",
-    "BUTTON": "Add custom attribute",
+    "BUTTON": "Ajouter un attribut personnalisé",
     "ADD": {
-      "TITLE": "Create custom attribute",
+      "TITLE": "Créer un attribut personnalisé",
-      "DESC": "Add custom information to this contact."
+      "DESC": "Ajouter des informations personnalisées à ce contact."
     },
     "FORM": {
-      "CREATE": "Add attribute",
+      "CREATE": "Ajouter un attribut",
       "CANCEL": "Annuler",
       "NAME": {
-        "LABEL": "Custom attribute name",
+        "LABEL": "Nom de l'attribut personnalisé",
-        "PLACEHOLDER": "Eg: shopify id",
+        "PLACEHOLDER": "Ex. : id shopify",
-        "ERROR": "Invalid custom attribute name"
+        "ERROR": "Nom de l'attribut personnalisé invalide"
       },
       "VALUE": {
-        "LABEL": "Attribute value",
+        "LABEL": "Valeur de l'attribut",
-        "PLACEHOLDER": "Eg: 11901 "
+        "PLACEHOLDER": "Ex.: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Annuler",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/fr/conversation.json

@@ -20,16 +20,18 @@
     "LOADING_CONVERSATIONS": "Chargement des conversations",
     "CANNOT_REPLY": "Vous ne pouvez pas répondre en raison de",
     "24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures",
-    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
+    "TWILIO_WHATSAPP_CAN_REPLY": "Vous pouvez seulement répondre à cette conversation en utilisant un modèle de message en raison de",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures",
     "LAST_INCOMING_TWEET": "Vous répondez au dernier tweet entrant",
     "REPLYING_TO": "Vous répondez à :",
     "REMOVE_SELECTION": "Supprimer la sélection",
     "DOWNLOAD": "Télécharger",
     "UPLOADING_ATTACHMENTS": "Envoi des pièces jointes...",
+    "SUCCESS_DELETE_MESSAGE": "Le message a bien été supprimé",
+    "FAIL_DELETE_MESSSAGE": "Impossible de supprimer le message ! Veuillez réessayez",
     "NO_RESPONSE": "Pas de réponse",
-    "RATING_TITLE": "Rating",
+    "RATING_TITLE": "Note",
-    "FEEDBACK_TITLE": "Feedback",
+    "FEEDBACK_TITLE": "Commentaires",
     "HEADER": {
       "RESOLVE_ACTION": "Résoudre",
       "REOPEN_ACTION": "Ré-ouvrir",
@@ -54,18 +56,23 @@
       "TIP_FORMAT_ICON": "Afficher l'éditeur de texte enrichi",
       "TIP_EMOJI_ICON": "Montrer le sélecteur d'émoji",
       "TIP_ATTACH_ICON": "Joindre des fichiers",
-      "ENTER_TO_SEND": "Entrer pour envoyer"
+      "ENTER_TO_SEND": "Entrer pour envoyer",
+      "DRAG_DROP": "Glissez et déposez ici pour lier"
     },
     "VISIBLE_TO_AGENTS": "Note privée : uniquement visible par vous et votre équipe",
     "CHANGE_STATUS": "Statut de la conversation modifié",
     "CHANGE_AGENT": "Responsable de la conversation modifié",
     "CHANGE_TEAM": "L'équipe de conversation a été modifiée",
-    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
+    "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_FILE_UPLOAD_SIZE} pour les pièces jointes",
     "SENT_BY": "Envoyé par:",
     "ASSIGNMENT": {
       "SELECT_AGENT": "Sélectionner un agent",
       "REMOVE": "Supprimer",
       "ASSIGN": "Assigner"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copier",
+      "DELETE": "Supprimer"
     }
   },
   "EMAIL_TRANSCRIPT": {
@@ -111,7 +118,7 @@
   },
   "CONVERSATION_SIDEBAR": {
     "ASSIGNEE_LABEL": "Agent Assigné",
-    "SELF_ASSIGN": "Assign to me",
+    "SELF_ASSIGN": "M’assigner la conversation",
     "TEAM_LABEL": "Équipe assignée",
     "SELECT": {
       "PLACEHOLDER": "Aucun"

app/javascript/dashboard/i18n/locale/fr/csatMgmt.json

@@ -1,6 +1,6 @@
 {
   "CSAT": {
-    "TITLE": "Rate your conversation",
+    "TITLE": "Évaluer votre conversation",
-    "PLACEHOLDER": "Tell us more..."
+    "PLACEHOLDER": "Dites-nous en plus..."
   }
 }

app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json

@@ -30,11 +30,11 @@
     "ADD": {
       "CHANNEL_NAME": {
         "LABEL": "Nom de la boîte de réception",
-        "PLACEHOLDER": "Enter your inbox name (eg: Acme Inc)"
+        "PLACEHOLDER": "Entrez le nom de votre boîte de réception (ex: Acme Inc)"
       },
       "WEBSITE_NAME": {
-        "LABEL": "Nom du site Web",
+        "LABEL": "Nom du site web",
-        "PLACEHOLDER": "Entrez le nom de votre site Web (ex : Acme Inc)"
+        "PLACEHOLDER": "Entrez le nom de votre boîte de réception (ex: Acme Inc)"
       },
       "FB": {
         "HELP": "PS : En vous connectant, nous avons seulement accès aux messages de votre page. Vos messages privés ne peuvent jamais être consultés par Chatwoot.",
@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Activé",
         "DISABLED": "Désactivé"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Activé",
+        "DISABLED": "Désactivé"
       }
     },
     "DELETE": {
@@ -223,7 +227,7 @@
       "CONFIRM": {
         "TITLE": "Confirmer la suppression",
         "MESSAGE": "Êtes-vous sûr de vouloir supprimer ",
-        "PLACE_HOLDER": "Please type {inboxName} to confirm",
+        "PLACE_HOLDER": "Veuillez taper {inboxName} pour confirmer",
         "YES": "Oui, supprimer ",
         "NO": "Non, Conserver "
       },
@@ -236,7 +240,7 @@
       "SETTINGS": "Paramètres",
       "COLLABORATORS": "Collaborateurs",
       "CONFIGURATION": "Configuration",
-      "CAMPAIGN": "Campaigns",
+      "CAMPAIGN": "Campagnes",
       "PRE_CHAT_FORM": "Formulaire avant chat",
       "BUSINESS_HOURS": "Heures de bureau"
     },
@@ -252,9 +256,11 @@
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Ajouter ou supprimer des agents de cette boîte de réception",
       "UPDATE": "Mettre à jour",
-      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
+      "ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels",
-      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
+      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations",
       "AUTO_ASSIGNMENT": "Activer l'assignation automatique",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Paramètres de boîtes de réception",
       "INBOX_UPDATE_SUB_TEXT": "Mettre à jour les paramètres de votre boîte de réception",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Activer ou désactiver l'affectation automatique de nouvelles conversations aux agents ajoutés à cette boîte de réception.",

app/javascript/dashboard/i18n/locale/fr/integrationApps.json

@@ -1,36 +1,36 @@
 {
   "INTEGRATION_APPS": {
-    "FETCHING": "Fetching Integrations",
+    "FETCHING": "Récupération des intégrations",
-    "NO_HOOK_CONFIGURED": "There are no %{integrationId} integrations configured in this account.",
+    "NO_HOOK_CONFIGURED": "Aucune intégration %{integrationId} n'est configurée dans ce compte.",
     "HEADER": "Applications",
     "STATUS": {
       "ENABLED": "Activé",
       "DISABLED": "Désactivé"
     },
     "CONFIGURE": "Configurer",
-    "ADD_BUTTON": "Add a new hook",
+    "ADD_BUTTON": "Ajouter un nouveau hook",
     "DELETE": {
       "TITLE": {
-        "INBOX": "Confirm deletion",
+        "INBOX": "Confirmer la suppression",
-        "ACCOUNT": "Disconnect"
+        "ACCOUNT": "Déconnecter"
       },
       "MESSAGE": {
         "INBOX": "Êtes-vous sûr de vouloir supprimer?",
-        "ACCOUNT": "Are you sure to disconnect?"
+        "ACCOUNT": "Êtes-vous sûr de vouloir déconnecter?"
       },
       "CONFIRM_BUTTON_TEXT": {
         "INBOX": "Oui, supprimer",
-        "ACCOUNT": "Yes, Disconnect"
+        "ACCOUNT": "Oui, déconnecter"
       },
       "CANCEL_BUTTON_TEXT": "Annuler",
       "API": {
-        "SUCCESS_MESSAGE": "Hook deleted successfully",
+        "SUCCESS_MESSAGE": "Webhook supprimé avec succès",
         "ERROR_MESSAGE": "Impossible de se connecter au serveur Woot, veuillez réessayer plus tard"
       }
     },
     "LIST": {
-      "FETCHING": "Fetching integration hooks",
+      "FETCHING": "Récupération des webhooks de l'intégration",
-      "INBOX": "Inbox",
+      "INBOX": "Boîte de réception",
       "DELETE": {
         "BUTTON_TEXT": "Supprimer"
       }
@@ -38,14 +38,14 @@
     "ADD": {
       "FORM": {
         "INBOX": {
-          "LABEL": "Select Inbox",
+          "LABEL": "Sélectionner la boîte de réception",
-          "PLACEHOLDER": "Select Inbox"
+          "PLACEHOLDER": "Sélectionner la boîte de réception"
         },
         "SUBMIT": "Créer",
         "CANCEL": "Annuler"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Integration hook added successfully",
+        "SUCCESS_MESSAGE": "Hook d'intégration ajouté avec succès",
         "ERROR_MESSAGE": "Impossible de se connecter au serveur Woot, veuillez réessayer plus tard"
       }
     },
@@ -53,10 +53,10 @@
       "BUTTON_TEXT": "Connecter"
     },
     "DISCONNECT": {
-      "BUTTON_TEXT": "Disconnect"
+      "BUTTON_TEXT": "Déconnecter"
     },
     "SIDEBAR_DESCRIPTION": {
-      "DIALOGFLOW": "Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. <br /> <br /> Dialogflow integration with %{installationName} allows you to configure a Dialogflow bot with your inboxes which lets the bot handle the queries initially and hand them over to an agent when needed. Dialogflow can be used to qualifying the leads, reduce the workload of agents by providing frequently asked questions etc. <br /> <br /> To add Dialogflow, you need to create a Service Account in your Google project console and share the credentials. Please refer to the Dialogflow docs for more information."
+      "DIALOGFLOW": "Dialogflow est une plateforme de compréhension du langage naturel qui facilite la conception et l'intégration d'une interface utilisateur dans votre application mobile, application web, périphérique, bot, système de réponse vocale interactive, et ainsi de suite. <br /> <br /> L'intégration de Dialogflow avec %{installationName} vous permet de configurer un bot Dialogflow avec vos boîtes de réception qui permet au bot de gérer les requêtes initialement et de les remettre à un agent si nécessaire. Le Dialogflow peut être utilisé pour qualifier les plombs, réduire la charge de travail des agents en fournissant des questions fréquentes, etc. <br /> <br /> Pour ajouter Dialogflow, vous devez créer un compte de service dans votre console de projet Google et partager les identifiants. Reportez-vous à la documentation Dialogflow pour plus d'informations."
     }
   }
 }

app/javascript/dashboard/i18n/locale/fr/integrations.json

@@ -19,7 +19,7 @@
       },
       "EDIT": {
         "BUTTON_TEXT": "Modifier",
-        "TITLE": "Edit webhook",
+        "TITLE": "Modifier le webhook",
         "CANCEL": "Annuler",
         "DESC": "Les événements Webhook vous fournissent des informations en temps réel sur ce qui se passe dans votre compte Chatwoot. Veuillez entrer une URL valide pour configurer un callback.",
         "FORM": {
@@ -28,10 +28,10 @@
             "PLACEHOLDER": "Exemple : https://exemple/api/webhook",
             "ERROR": "Veuillez entrer une URL valide"
           },
-          "SUBMIT": "Edit webhook"
+          "SUBMIT": "Modifier le webhook"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Webhook URL updated successfully",
+          "SUCCESS_MESSAGE": "URL du webhook mise à jour avec succès",
           "ERROR_MESSAGE": "Impossible de se connecter au serveur Woot, veuillez réessayer plus tard"
         }
       },
@@ -68,8 +68,8 @@
     },
     "SLACK": {
       "HELP_TEXT": {
-        "TITLE": "Using Slack Integration",
+        "TITLE": "Utilisation de l'intégration Slack",
-        "BODY": "<br/><p>Chatwoot will now sync all the incoming conversations into the <b><i>customer-conversations</i></b> channel inside your slack workplace.</p><p>Replying to a conversation thread in <b><i>customer-conversations</i></b> slack channel will create a response back to the customer through chatwoot.</p><p>Start the replies with <b><i>note:</i></b> to create private notes instead of replies.</p><p>If the replier on slack has an agent profile in chatwoot under the same email, the replies will be associated accordingly.</p><p>When the replier doesn't have an associated agent profile, the replies will be made from the bot profile.</p>"
+        "BODY": "<br/><p>Chatwoot va maintenant synchroniser toutes les conversations entrantes dans le canal <b><i>customer-conversations</i></b> à l'intérieur de Workspace Sack.</p><p>Répondre à un fil de conversation dans le canal Slack <b><i>customer-conversations</i></b> créera une réponse au client via chatwoot.</p><p>Commencez les réponses avec <b><i>note :</i></b> pour créer des notes privées au lieu de réponses.</p><p>Si le répondant sur Slack a un profil d'agent dans le chat avec la même adresse email, les réponses seront associées en conséquence.</p><p>Lorsque le répondant n'a pas de profil d'agent associé, les réponses seront faites avec le profil du bot.</p>"
       }
     },
     "DELETE": {

app/javascript/dashboard/i18n/locale/fr/labelsMgmt.json

@@ -19,9 +19,9 @@
       "NAME": {
         "LABEL": "Nom de l'étiquette",
         "PLACEHOLDER": "Nom de l'étiquette",
-        "REQUIRED_ERROR": "Label name is required",
+        "REQUIRED_ERROR": "Le nom de l'étiquette est requis",
-        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "MINIMUM_LENGTH_ERROR": "Longueur minimale de 2 requise",
-        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+        "VALID_ERROR": "Seuls les caractères alphabétiques, les chiffres, les traits d'union et les tirets bas sont autorisés"
       },
       "DESCRIPTION": {
         "LABEL": "Description",

app/javascript/dashboard/i18n/locale/fr/report.json

@@ -41,15 +41,15 @@
       },
       {
         "id": 2,
-        "name": "Last 3 months"
+        "name": "3 derniers mois"
       },
       {
         "id": 3,
-        "name": "Last 6 months"
+        "name": "6 derniers mois"
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "Année dernière"
       }
     ]
   }

app/javascript/dashboard/i18n/locale/fr/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Notifications audio",
         "NOTE": "Activer les notifications audio dans le tableau de bord pour les nouveaux messages et conversations.",
-        "ENABLE_AUDIO": "Jouer une notification audio lorsqu'une nouvelle conversation est créée ou que de nouveaux messages arrivent"
+        "NONE": "Aucun",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Notifications par courriel",
@@ -79,9 +81,9 @@
         "PLACEHOLDER": "Veuillez entrer votre adresse de courriel, cela sera affiché dans les conversations"
       },
       "CURRENT_PASSWORD": {
-        "LABEL": "Current password",
+        "LABEL": "Mot de passe actuel",
-        "ERROR": "Please enter the current password",
+        "ERROR": "Veuillez entrer le mot de passe actuel",
-        "PLACEHOLDER": "Please enter the current password"
+        "PLACEHOLDER": "Veuillez entrer le mot de passe actuel"
       },
       "PASSWORD": {
         "LABEL": "Mot de passe",
@@ -140,8 +142,8 @@
     "APPLICATIONS": "Applications",
     "LABELS": "Étiquettes",
     "TEAMS": "Équipes",
-    "ALL_CONTACTS": "All Contacts",
+    "ALL_CONTACTS": "Tous les contacts",
-    "TAGGED_WITH": "Tagged with"
+    "TAGGED_WITH": "Tagué avec"
   },
   "CREATE_ACCOUNT": {
     "NEW_ACCOUNT": "Nouveau compte",

app/javascript/dashboard/i18n/locale/fr/teamsSettings.json

@@ -15,21 +15,21 @@
       "AGENTS": {
         "BUTTON_TEXT": "Ajouter un agent à votre équipe",
         "TITLE": "Ajouter des agents à l'équipe - %{teamName}",
-        "DESC": "Add Agents to your newly created team. This lets you collaborate as a team on conversations, get notified on new events in the same conversation."
+        "DESC": "Ajouter des agents à votre équipe nouvellement créée. Cela vous permet de collaborer en équipe sur les conversations, d'être informé des nouveaux événements dans la même conversation."
       },
       "WIZARD": [
         {
           "title": "Créer",
           "route": "settings_teams_new",
-          "body": "Create a new team of agents."
+          "body": "Créer une nouvelle équipe d'agents."
         },
         {
           "title": "Ajouter des agents",
           "route": "settings_teams_add_agents",
-          "body": "Add agents to the team."
+          "body": "Ajouter des agents à l'équipe."
         },
         {
-          "title": "Finish",
+          "title": "Terminer",
           "route": "settings_teams_finish",
           "body": "Vous êtes paré !"
         }
@@ -37,89 +37,89 @@
     },
     "EDIT_FLOW": {
       "CREATE": {
-        "TITLE": "Edit your team details",
+        "TITLE": "Modifier les détails de votre équipe",
-        "DESC": "Edit title and description to your team.",
+        "DESC": "Modifier le titre et la description de votre équipe.",
-        "BUTTON_TEXT": "Update team"
+        "BUTTON_TEXT": "Mettre à jour l'équipe"
       },
       "AGENTS": {
-        "BUTTON_TEXT": "Update agents in team",
+        "BUTTON_TEXT": "Mettre à jour les agents dans l'équipe",
         "TITLE": "Ajouter des agents à l'équipe - %{teamName}",
-        "DESC": "Add Agents to your newly created team. All the added agents will be notified when a conversation is assigned to this team."
+        "DESC": "Ajouter des agents à votre équipe nouvellement créée. Tous les agents ajoutés seront notifiés lorsqu'une conversation est assignée à cette équipe."
       },
       "WIZARD": [
         {
-          "title": "Team details",
+          "title": "Détails de l'équipe",
           "route": "settings_teams_edit",
-          "body": "Change name, description and other details."
+          "body": "Changer le nom, la description et d'autres détails."
         },
         {
-          "title": "Edit Agents",
+          "title": "Modifier les agents",
           "route": "settings_teams_edit_members",
-          "body": "Edit agents in your team."
+          "body": "Modifier les agents dans votre équipe."
         },
         {
-          "title": "Finish",
+          "title": "Terminer",
           "route": "settings_teams_edit_finish",
           "body": "Vous êtes paré !"
         }
       ]
     },
     "TEAM_FORM": {
-      "ERROR_MESSAGE": "Couldn't save the team details. Try again."
+      "ERROR_MESSAGE": "Impossible d'enregistrer les détails de l'équipe. Veuillez réessayer."
     },
     "AGENTS": {
       "AGENT": "AGENT",
       "EMAIL": "COURRIEL",
       "BUTTON_TEXT": "Ajouter des agents",
-      "ADD_AGENTS": "Adding Agents to your Team...",
+      "ADD_AGENTS": "Ajout d'agents à votre équipe...",
-      "SELECT": "select",
+      "SELECT": "sélectionner",
-      "SELECT_ALL": "select all agents",
+      "SELECT_ALL": "sélectionner tous les agents",
-      "SELECTED_COUNT": "%{selected} out of %{total} agents selected."
+      "SELECTED_COUNT": "%{selected} agents sur %{total} sélectionnés."
     },
     "ADD": {
       "TITLE": "Ajouter des agents à l'équipe - %{teamName}",
-      "DESC": "Add Agents to your newly created team. This lets you collaborate as a team on conversations, get notified on new events in the same conversation.",
+      "DESC": "Ajouter des agents à votre équipe nouvellement créée. Cela vous permet de collaborer en équipe sur les conversations, d'être informé des nouveaux événements dans la même conversation.",
-      "SELECT": "select",
+      "SELECT": "sélectionner",
-      "SELECT_ALL": "select all agents",
+      "SELECT_ALL": "sélectionner tous les agents",
-      "SELECTED_COUNT": "%{selected} out of %{total} agents selected.",
+      "SELECTED_COUNT": "%{selected} agents sur %{total} sélectionnés.",
       "BUTTON_TEXT": "Ajouter des agents",
-      "AGENT_VALIDATION_ERROR": "Select atleaset one agent."
+      "AGENT_VALIDATION_ERROR": "Veuillez sélectionner au moins un agent."
     },
     "FINISH": {
-      "TITLE": "Your team is ready!",
+      "TITLE": "Votre équipe est prête !",
-      "MESSAGE": "You can now collaborate as a team on conversations. Happy supporting ",
+      "MESSAGE": "Vous pouvez maintenant collaborer en tant qu'équipe dans les conversations. Bonne assistance ",
-      "BUTTON_TEXT": "Finish"
+      "BUTTON_TEXT": "Terminer"
     },
     "DELETE": {
       "BUTTON_TEXT": "Supprimer",
       "API": {
-        "SUCCESS_MESSAGE": "Team deleted successfully.",
+        "SUCCESS_MESSAGE": "Équipe supprimée avec succès.",
-        "ERROR_MESSAGE": "Couldn't delete the team. Try again."
+        "ERROR_MESSAGE": "Impossible de supprimer l'équipe. Veuillez réessayer."
       },
       "CONFIRM": {
-        "TITLE": "Are you sure want to delete - %{teamName}",
+        "TITLE": "Voulez-vous vraiment supprimer - %{teamName}",
-        "PLACE_HOLDER": "Please type {teamName} to confirm",
+        "PLACE_HOLDER": "Veuillez entrer {teamName} pour confirmer",
-        "MESSAGE": "Deleting the team will remove the team assignment from the conversations assigned to this team.",
+        "MESSAGE": "La suppression de l'équipe supprimera les affectations liées aux conversations de cette équipe.",
         "YES": "Supprimer ",
         "NO": "Annuler"
       }
     },
     "SETTINGS": "Paramètres",
     "FORM": {
-      "UPDATE": "Update team",
+      "UPDATE": "Mettre à jour l'équipe",
-      "CREATE": "Create team",
+      "CREATE": "Créer une équipe",
       "NAME": {
-        "LABEL": "Team name",
+        "LABEL": "Nom de l'équipe",
-        "PLACEHOLDER": "Example: Sales, Customer Support"
+        "PLACEHOLDER": "Exemple : Ventes, Support Client"
       },
       "DESCRIPTION": {
-        "LABEL": "Team Description",
+        "LABEL": "Description de l'équipe",
-        "PLACEHOLDER": "Short description about this team."
+        "PLACEHOLDER": "Brève description de cette équipe."
       },
       "AUTO_ASSIGN": {
-        "LABEL": "Allow auto assign for this team."
+        "LABEL": "Autoriser l'affectation automatique pour cette équipe."
       },
-      "SUBMIT_CREATE": "Create team"
+      "SUBMIT_CREATE": "Créer une équipe"
     }
   }
 }

app/javascript/dashboard/i18n/locale/he/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "ביטול",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/he/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "הורד",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
     "CHANGE_STATUS": "Conversation status changed",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "בחר סוכן",
       "REMOVE": "Remove",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "DELETE": "מחק"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/he/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "מופעל",
         "DISABLED": "כבוי"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "מופעל",
+        "DISABLED": "כבוי"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",

app/javascript/dashboard/i18n/locale/he/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Email Notifications",

app/javascript/dashboard/i18n/locale/hi/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Cancel",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/hi/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
     "CHANGE_STATUS": "Conversation status changed",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "Remove",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "DELETE": "Delete"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",

app/javascript/dashboard/i18n/locale/hi/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Email Notifications",

app/javascript/dashboard/i18n/locale/hu/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontaktok",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Keresés",
     "SEARCH_INPUT_PLACEHOLDER": "Kontaktok keresése",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Mégse",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/hu/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Kijelölés törlése",
     "DOWNLOAD": "Letöltés",
     "UPLOADING_ATTACHMENTS": "Csatolt fileok feltöltése...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Nincs válasz",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Rich szövegszerkesztő mutatása",
       "TIP_EMOJI_ICON": "Emoji választó mutatása",
       "TIP_ATTACH_ICON": "Fileok csatolása",
-      "ENTER_TO_SEND": "Enter-rel elküld"
+      "ENTER_TO_SEND": "Enter-rel elküld",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Privát megjegyzés: csak Neked és a csapat tagjainak látható",
     "CHANGE_STATUS": "A beszélgetés státusza megváltozott",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Ügynök kiválasztása",
       "REMOVE": "Eltávolítás",
       "ASSIGN": "Hozzárendelés"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Másolás",
+      "DELETE": "Törlés"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Engedélyezve",
         "DISABLED": "Letiltva"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Engedélyezve",
+        "DISABLED": "Letiltva"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Automata hozzárendelés engedélyezése",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Fiókbeállítások",
       "INBOX_UPDATE_SUB_TEXT": "Frissítsd az inbox beállításaidat",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Bekapcsolása vagy kikapcsolása az inboxhoz kapcsolódó automatikus ügynökhozzárendelésnek új beszélgetések esetén.",

app/javascript/dashboard/i18n/locale/hu/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Hangüzenetek",
         "NOTE": "Hangüzenetek engedélyezése a vezérlőpulton új üzenetek és beszélgetések esetén.",
-        "ENABLE_AUDIO": "Kapj hangüzenetet ha új beszélgetés vagy üzenet érkezik"
+        "NONE": "Nincs",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "E-mail értesítések",

app/javascript/dashboard/i18n/locale/id/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontak",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Cari",
     "SEARCH_INPUT_PLACEHOLDER": "Cari Kontak",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Batalkan",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/id/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Hapus Pilihan",
     "DOWNLOAD": "Unduh",
     "UPLOADING_ATTACHMENTS": "Unggah lampiran...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Tidak ada respon",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Tampilkan editor teks",
       "TIP_EMOJI_ICON": "Tampilkan pemilih emoji",
       "TIP_ATTACH_ICON": "Lampirkan file",
-      "ENTER_TO_SEND": "Enter untuk mengirim"
+      "ENTER_TO_SEND": "Enter untuk mengirim",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Catatan Pribadi: Hanya terlihat oleh Anda dan tim Anda",
     "CHANGE_STATUS": "Status percakapan berubah",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Pilih Agen",
       "REMOVE": "Hapus",
       "ASSIGN": "Tugaskan"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Salin",
+      "DELETE": "Hapus"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/id/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Diaktifkan",
         "DISABLED": "Nonaktif"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Diaktifkan",
+        "DISABLED": "Nonaktif"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Aktifkan penugasan otomatis",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Pengaturan Kotak Masuk",
       "INBOX_UPDATE_SUB_TEXT": "Perbarui pengaturan kotak masuk Anda",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Mengaktifkan atau menonaktifkan penugasan otomatis percakapan baru ke agen yang ditambahkan ke kotak masuk ini.",

app/javascript/dashboard/i18n/locale/id/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Pemberitahuan Audio",
         "NOTE": "Aktifkan notifikasi audio di dasbor untuk pesan dan percakapan baru.",
-        "ENABLE_AUDIO": "Putar pemberitahuan audio ketika percakapan baru dibuat atau pesan baru masuk"
+        "NONE": "Tidak ada",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Notifikasi Email",

app/javascript/dashboard/i18n/locale/it/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "annulla",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/it/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Scaricare",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Nota privata: visibile solo a te e al tuo team",
     "CHANGE_STATUS": "Stato conversazione cambiato",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "Rimuovi",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copia",
+      "DELETE": "Cancellare"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/it/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Abilitato",
         "DISABLED": "Disabilitato"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Abilitato",
+        "DISABLED": "Disabilitato"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Abilita assegnazione automatica",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Impostazioni della Posta In Arrivo",
       "INBOX_UPDATE_SUB_TEXT": "Aggiorna le impostazioni della posta in arrivo",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Abilita o disabilita l'assegnazione automatica di nuove conversazioni agli agenti aggiunti a questa casella di posta.",

app/javascript/dashboard/i18n/locale/it/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Notifiche email",

app/javascript/dashboard/i18n/locale/ja/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "キャンセル",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ja/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "選択項目を削除",
     "DOWNLOAD": "ダウンロード",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "非公開設定の注意：あなたとあなたのチームのみに表示されます",
     "CHANGE_STATUS": "会話の状態が変更されました",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "削除",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "コピー",
+      "DELETE": "削除"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "有効です",
         "DISABLED": "無効です"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "有効です",
+        "DISABLED": "無効です"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "自動割り当てを有効にする",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "受信トレイの設定",
       "INBOX_UPDATE_SUB_TEXT": "受信トレイの設定を更新する",
       "AUTO_ASSIGNMENT_SUB_TEXT": "この受信トレイに追加された担当者への新しい会話の自動割り当てを有効または無効にします。",

app/javascript/dashboard/i18n/locale/ja/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Eメール通知",

app/javascript/dashboard/i18n/locale/ko/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "연락처",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "검색",
     "SEARCH_INPUT_PLACEHOLDER": "연락처 검색",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "취소",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ko/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "선택 항목 제거",
     "DOWNLOAD": "다운로드",
     "UPLOADING_ATTACHMENTS": "첨부 업로드 중...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "응답없음",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "웹 편집기 보기",
       "TIP_EMOJI_ICON": "이모티콘 보기",
       "TIP_ATTACH_ICON": "파일 첨부",
-      "ENTER_TO_SEND": "엔터를 눌러 전송하기"
+      "ENTER_TO_SEND": "엔터를 눌러 전송하기",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "개인 노트: 귀하와 귀하의 팀만 볼 수 있음",
     "CHANGE_STATUS": "대화 상태가 변경됨",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "에이전트 선택",
       "REMOVE": "제거",
       "ASSIGN": "할당하다"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "복사",
+      "DELETE": "삭제"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "사용함",
         "DISABLED": "사용 안 함"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "사용함",
+        "DISABLED": "사용 안 함"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "자동 할당 사용",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "받은 메시지함 설정",
       "INBOX_UPDATE_SUB_TEXT": "받은 메시지함 설정 업데이트",
       "AUTO_ASSIGNMENT_SUB_TEXT": "받은 메시지에 추가된 에이전트에 새 대화를 자동으로 할당하거나 할당하지 않도록 설정하십시오.",

app/javascript/dashboard/i18n/locale/ko/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "음성 알림",
         "NOTE": "대시보드에서 새 메시지 및 대화에 대한 오디오 알림을 활성화합니다.",
-        "ENABLE_AUDIO": "새 대화가 생성되거나 새 메시지가 도착할 때 오디오 알림 재생"
+        "NONE": "없음",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "이메일 알림",

app/javascript/dashboard/i18n/locale/ml/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "കോൺ‌ടാക്റ്റുകൾ",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "തിരയുക",
     "SEARCH_INPUT_PLACEHOLDER": "കോൺ‌ടാക്റ്റുകൾക്കായി തിരയുക",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "റദ്ദാക്കുക",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ml/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "തിരഞ്ഞെടുക്കൽ നീക്കംചെയ്യുക",
     "DOWNLOAD": "ഡൗൺലോഡ്",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "സ്വകാര്യ കുറിപ്പ്: നിങ്ങൾക്കും നിങ്ങളുടെ ടീമിനും മാത്രം ദൃശ്യമാണ്",
     "CHANGE_STATUS": "സംഭാഷണ നില മാറ്റി",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "ഏജന്റ് തിരഞ്ഞെടുക്കുക",
       "REMOVE": "നീക്കം ചെയ്യുക",
       "ASSIGN": "നിയോഗിക്കുക"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "പകർത്തുക",
+      "DELETE": "ഇല്ലാതാക്കുക"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "പ്രവർത്തനക്ഷമമാക്കി",
         "DISABLED": "പ്രവർത്തനരഹിതമാക്കി"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "പ്രവർത്തനക്ഷമമാക്കി",
+        "DISABLED": "പ്രവർത്തനരഹിതമാക്കി"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "ഓട്ടോ അസൈൻമെന്റ് പ്രവർത്തനക്ഷമമാക്കുക",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "പുതിയ സംഭാഷണങ്ങളിൽ ലഭ്യമായ ഏജന്റുമാരുടെ ഓട്ടോമാറ്റിക് അസൈൻമെന്റ് പ്രാപ്തമാക്കുകയോ അപ്രാപ്തമാക്കുകയോ ചെയ്യുക",

app/javascript/dashboard/i18n/locale/ml/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "ഇമെയിൽ അറിയിപ്പുകൾ",

app/javascript/dashboard/i18n/locale/ne/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Cancel",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ne/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
     "CHANGE_STATUS": "Conversation status changed",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "Remove",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "DELETE": "Delete"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",

app/javascript/dashboard/i18n/locale/ne/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Email Notifications",

app/javascript/dashboard/i18n/locale/nl/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Annuleren",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/nl/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Privéopmerking: alleen zichtbaar voor jou en je team",
     "CHANGE_STATUS": "Gespreksstatus veranderd",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "Verwijderen",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Kopiëren",
+      "DELETE": "Verwijderen"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ingeschakeld",
         "DISABLED": "Uitgeschakeld"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Ingeschakeld",
+        "DISABLED": "Uitgeschakeld"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Automatische toewijzing inschakelen",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Instellingen Postvak In",
       "INBOX_UPDATE_SUB_TEXT": "Update uw inbox instellingen",
       "AUTO_ASSIGNMENT_SUB_TEXT": "In- of uitschakelen van de automatische toewijzing van nieuwe gesprekken aan de agenten die aan deze inbox zijn toegevoegd.",

app/javascript/dashboard/i18n/locale/nl/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "E-mail notificaties",

app/javascript/dashboard/i18n/locale/no/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontakter",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Søk",
     "SEARCH_INPUT_PLACEHOLDER": "Søk etter kontakter",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Avbryt",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/no/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Fjern utvalget",
     "DOWNLOAD": "Last ned",
     "UPLOADING_ATTACHMENTS": "Laster opp vedlegg...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Vis rik tekstredigering",
       "TIP_EMOJI_ICON": "Vis emoji-velger",
       "TIP_ATTACH_ICON": "Legg ved filer",
-      "ENTER_TO_SEND": "Trykk enter for å sende"
+      "ENTER_TO_SEND": "Trykk enter for å sende",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Privat notat: bare synlig for deg og ditt team",
     "CHANGE_STATUS": "Samtalestatus er endret",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Velg agent",
       "REMOVE": "Fjern",
       "ASSIGN": "Tildel"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Kopier",
+      "DELETE": "Slett"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/no/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Aktivert",
         "DISABLED": "Deaktivert"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Aktivert",
+        "DISABLED": "Deaktivert"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Aktiver autotilordning",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Innboksinnstillinger",
       "INBOX_UPDATE_SUB_TEXT": "Oppdater innboksinnstillinger",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Aktiver eller deaktiver automatisk tildeling av nye samtaler til agenter som er lagt til i denne innboksen.",

app/javascript/dashboard/i18n/locale/no/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
-        "ENABLE_AUDIO": "Play audio notification when a new conversation is created or new messages arrives"
+        "NONE": "None",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "E-postvarsler",

app/javascript/dashboard/i18n/locale/pl/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Kontakty",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Szukaj",
     "SEARCH_INPUT_PLACEHOLDER": "Szukaj kontaktów",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Anuluj",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/pl/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Usuń zaznaczenie",
     "DOWNLOAD": "Pobierz",
     "UPLOADING_ATTACHMENTS": "Przesyłanie załączników...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Brak odpowiedzi",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Pokaż zaawansowany edytor",
       "TIP_EMOJI_ICON": "Pokaż selektor emotikonek",
       "TIP_ATTACH_ICON": "Dołącz pliki",
-      "ENTER_TO_SEND": "Naciśnij \"enter\" aby wysłać"
+      "ENTER_TO_SEND": "Naciśnij \"enter\" aby wysłać",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Prywatna uwaga: widoczne tylko dla Ciebie i twojego zespołu",
     "CHANGE_STATUS": "Status konwersacji zmieniony",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Wybierz Agenta",
       "REMOVE": "Usuń",
       "ASSIGN": "Przypisz"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "DELETE": "Usuń"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Włączone",
         "DISABLED": "Wyłączone"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Włączone",
+        "DISABLED": "Wyłączone"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Włącz automatyczne przypisanie",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Ustawienia skrzynki odbiorczej",
       "INBOX_UPDATE_SUB_TEXT": "Zaktualizuj ustawienia skrzynki odbiorczej",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Włącz lub wyłącz automatyczne przypisywanie nowych rozmów do agentów dodanych do tej skrzynki odbiorczej.",

app/javascript/dashboard/i18n/locale/pl/settings.json

@@ -28,7 +28,9 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Powiadomienia dźwiękowe",
         "NOTE": "Włącz powiadomienia audio na pulpicie dla nowych wiadomości i konwersacji.",
-        "ENABLE_AUDIO": "Odtwarzaj powiadomienie dźwiękowe po utworzeniu nowej rozmowy lub pojawieniu się nowych wiadomości"
+        "NONE": "Brak",
+        "ASSIGNED": "Assigned Conversations",
+        "ALL_CONVERSATIONS": "All Conversations"
       },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Powiadomienia e-mail",

app/javascript/dashboard/i18n/locale/pt/contact.json

@@ -131,6 +131,7 @@
   },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
+    "FIELDS": "Contact fields",
     "SEARCH_BUTTON": "Search",
     "SEARCH_INPUT_PLACEHOLDER": "Search for contacts",
     "LIST": {
@@ -204,5 +205,33 @@
         "PLACEHOLDER": "Eg: 11901 "
       }
     }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contact is helpful when you have duplicated entries of the same contact. Merging action takes a primary contact and a child contact. After merging, all details in the primary contact will remain the same. If the primary contact doesn't have a field, then the value from the child contact will be used after merging. If a conflict happens, fields in primary contact will remain unaffected, but fields from secondary will be copied to the custom attributes in the primary contact.",
+    "PRIMARY": {
+      "TITLE": "Primary contact"
+    },
+    "CHILD": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Choose a contact"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>%{childContactName}</strong>will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>%{childContactName}</strong> will be copied to <strong>%{primaryContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR": "ERROR_MESSAGE"
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "cancelar",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contcts, try again!"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/pt/conversation.json

@@ -27,6 +27,8 @@
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "BAIXAR",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
@@ -54,7 +56,8 @@
       "TIP_FORMAT_ICON": "Show rich text editor",
       "TIP_EMOJI_ICON": "Show emoji selector",
       "TIP_ATTACH_ICON": "Attach files",
-      "ENTER_TO_SEND": "Enter to send"
+      "ENTER_TO_SEND": "Enter to send",
+      "DRAG_DROP": "Drag and drop here to attach"
     },
     "VISIBLE_TO_AGENTS": "Nota Privada: Apenas visível para você e sua equipe",
     "CHANGE_STATUS": "Estado da conversa alterado",
@@ -66,6 +69,10 @@
       "SELECT_AGENT": "Select Agent",
       "REMOVE": "Excluir",
       "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "DELETE": "excluir"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json

@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Ativado",
         "DISABLED": "Desabilitado"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Ativado",
+        "DISABLED": "Desabilitado"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Habilitar atribuição automática",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Configurações da Caixa de Entrada",
       "INBOX_UPDATE_SUB_TEXT": "Atualize suas configurações da caixa de entrada",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Ativar ou desativar a atribuição automática de novas conversas aos agentes adicionados a essa caixa de entrada.",